--- title: Gainsight Customer Success Reviews meta\_title: 'Gainsight Customer Success Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1754 reviews by the users' company size, role or industry to find out how Gainsight Customer Success works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1754 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Gainsight Customer Success Reviews & Product Details Visit Website Gainsight Customer Success brings together rich agentic insights, relationship-level intelligence, and a multi-dimensional health scoring to surface risk and expansion opportunities a full quarter earlier, then turns those insights into action through coordinated retention, expansion, and renewal motions across every customer segment, including the long-tail. Designed for enterprise complexity spanning multiple products, hierarchies, and stakeholders, Gainsight supports human-led, digital-led, and agent-led programs, enabling teams to scale outcomes across their entire book of business and deliver Retention-as-a-Service (RaaS). The result is measurable impact and scale, including 50% increased CSM capacity, 15% higher expansion, 95% forecast accuracy, and 20% reduced churn—all backed by a decade of CS expertise and the largest community of CS professionals. * * * Product Website Gainsight Customer Success Seller [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) Discussions [Gainsight Customer Success Community](https://www.g2.com/products/gainsight-customer-success/discuss) Languages Supported English, Japanese Solution Type Best-of-Breed Overview by Gainsight Marketing Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/gainsight-customer-success/pricing) Gainsight Inc. Solutions (1) See how Gainsight Inc. products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Customer Success SolutionBy Gainsight Inc. ](/sellers/gainsight-inc/solutions/customer-success) Show More ## Gainsight Customer Success Integrations (17) What do users say about integrations? Verified by Gainsight Customer Success [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure DevOps Labs ](https://www.g2.com/products/azure-devops-labs/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Databricks ](https://www.g2.com/products/databricks/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Matik ](https://www.g2.com/products/matik/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Productboard ](https://www.g2.com/products/productboard/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") UserVoice ](https://www.g2.com/products/uservoice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") UM Verified User in Mental Health Care Enterprise (\> 1000 emp.) 8/3/2026 "Data Data Data" 4/5 What do you like best about Gainsight Customer Success? Gainsight helps us understand our renewals pipeline and how we can best execute on keeping customers happy with our platform, while also identifying where they have gaps. Its ease of navigation and its ability to integrate with other applications have made my life easier. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? Configuring dashboards and setting up my own custom views is difficult. I also frequently onboard new employees, and this has consistently been the toughest platform for new hires to learn. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? How can we retain our customers and how to we increase the post-sales pipeline with upsells. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Kirsten B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kirsten B.") KB Kirsten B. 5/22/2026 "Gainsight user for 3+ years" 4.5/5 What do you like best about Gainsight Customer Success? We are happy with the level of customization that Gainsight offers. We are thankful for the team that supports us and ensure we have all resources to be successful. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? We would like Gainsight to integrate with more APIs for further data dissemination and analysis. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? We love that we now have a holistic picture of the customer—who’s at risk and who’s up for renewal. It helps hold my team accountable. Each year, we’re able to deepen our use case and get even more out of our customer data. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Mid-Market (51-1000 emp.) 5/25/2026 "A lot of data points in one single place" 3.5/5 What do you like best about Gainsight Customer Success? What I find most useful is having the key data points for my tasks and clients all in one place. You can create multiple dashboards and lists depending on your needs, and you can also connect Gainsight with other tools you may use, such as Salesforce or Gmail, which is a great feature. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? There are many things I would like to do but can’t because the tool is not very intuitive. You definitely need Gainsight support to create the dashboards required to pull the information that will make your job easier. Without that additional support, it can be a very challenging tool to use. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Having a list of all the tasks I have to complete and an easy overview of my partners. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") IC Verified User in Computer Software Enterprise (\> 1000 emp.) 6/7/2026 "Success with Gainsight Success" 4.5/5 What do you like best about Gainsight Customer Success? The UI is really great, flows together nicely, visually easy to navigate and use for reporting. Our users benefit greatly from the scorecard functionality and the activity logging. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? Sometimes it is slow which we hear a lot from our users about. I also would like to see more advancement in their AI functionality. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Visibility in how we interact with our customers. Driving CSM action in engaging all customers as well as driving positive client action. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jordan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jordan L.") JL Jordan L. Product Marketing Manager | Account Manager Financial Services Small-Business (50 or fewer emp.) 5/23/2026 "GainSight Staircase is quite strong" 3.5/5 What do you like best about Gainsight Customer Success? GainSight Staircase Customer Success has helped our department proactively act on early churn signals more quickly, leading to more positive outcomes. We’re also taking advantage of the AI Expansion Insights to better identify and pursue growth opportunities within our existing customer base. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? Lack of new functionality in past years and we need more automated integrations between Staircase and CTA’s Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Analyzing support tickets, emails, Gong calls, etc to track churn risks and expansions across our 15,000+ customer base Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services 5/28/2026 "Still leads the industry in Customer Success Management Platforms" 4/5 What do you like best about Gainsight Customer Success? It’s a full-service suite of capabilities that supports every aspect of CS organizations, while also providing seamless bridges to cross-functional teams such as marketing, sales, community, and others. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? Enablement and adoption across CS field because of its complexity. After spending a lot of time configuring custom builds in the platform, it’s still a struggle to tell leadership a consistent ROI story due to not 100% of the field doing things consistently. That ongoing difficulty can lead to a lack of belief in the platform’s capabilities and, eventually, their attention diverts to other tools despite their limitations. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? A central repository for customer interactions and collaborative activities with their account teams. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 3/1/2024 "Could be great for client project management but too many steps" 2.5/5 What do you like best about Gainsight Customer Success? The success plans are annoyiing to create on a case-by-case basis. Also, if I don't hit save for one field and jump to another, it loses my work instead of auto-saving. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? Now that I can do task management, I need it to be more fluid. Too many check-boxes, too many save buttons and too many limits on charecters where there shouldn't be any. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? I get alerts when my client is not happy so I can jump on top of the issue right away regardless of them messaging me or another member of staff. Review collected by and hosted on G2.com. Show More 4/6/2026 Current UserValidated ReviewerIncentivizedSource: Organic ![Bo K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bo K.") BK Bo K. Senior Program Manager Enterprise (\> 1000 emp.) 5/27/2026 "Partnering with our CS ops, education and digital teams" 4.5/5 What do you like best about Gainsight Customer Success? I love that we are able to keep multiple customer facing teams under one solution and connect the different applications easily. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? I have difficulty tracking product usage and outcome metrics when we have multiple products purchased under the same MSA or overall enterprise customer account Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Telemetry intro usage and outcomes as well as a source of truth for CS Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Joe K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe K.") JK Joe K. Manager, Client Retention Mid-Market (51-1000 emp.) 5/13/2026 "Effortless Navigation Yet Intensive Setup" 4.5/5 What do you like best about Gainsight Customer Success? I like that Gainsight Customer Success is pretty easy to navigate and that the user interface works really well. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? The call to actions, there's sometimes confusion between whether a rule needs to be created or the connectors need to be created, and the initial setup was pretty intensive. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? I use Gainsight Customer Success to drive actioning for our client success managers and account managers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Ben S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben S.") BS Ben S. Chief Customer Officer Marketing and Advertising Enterprise (\> 1000 emp.) 5/21/2026 "Strong CS platform, supports our enterprise needs very well and wide" 5/5 What do you like best about Gainsight Customer Success? We can make the workflow mirror our business process and the expansion of the platform allows us to connect the dots with our customers well - across CS, education, community and more. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? Just need to be careful and invest enough in the care and feeding of it - clear roadmaps, smart development and customizations. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? More integration of AI Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about Gainsight Customer Success? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Gainsight Customer Success ](https://www.g2.com/products/gainsight-customer-success/discussions/new) ![Tynan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tynan A.") TA Tynan Allan • Last activity about 4 years ago Is there a way I can have my checked off CTAs in cockpit disappear immediately? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) ![Navaneeth M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navaneeth M.") NM Navaneeth Mohanan • Last activity 3 months ago What is the most recommended experience management software for large enterprises? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-the-most-recommended-experience-management-software-for-large-enterprises) [ View all Discussions ](https://www.g2.com/products/gainsight-customer-success/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 18 months ### Average Discount 16% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/gainsight-customer-success/pricing) ## How much does Gainsight Customer Success cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 50 purchases. Get Price Estimate Gainsight Customer Success Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_744ed52507e8a595ec88a4db46cf5abd/churnzero.jpg "Product Avatar Image") ChurnZero 4.7/5(1,609) [ Compare Now ](https://www.g2.com/compare/churnzero-vs-gainsight-customer-success) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9c908804b5766dffa9767b7692efab76/totango.png "Product Avatar Image") Totango 4.3/5(1,150) [ Compare Now ](https://www.g2.com/compare/gainsight-customer-success-vs-totango) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b0117a1ce9cc6af3498adeee8b367f5/planhat.jpg "Product Avatar Image") Planhat 4.5/5(954) [ Compare Now ](https://www.g2.com/compare/gainsight-customer-success-vs-planhat) ##### ##### Gainsight Customer Success Features Customer Information Customer Health Scores Customer Monitoring Customer Profiles Predictions Churn Risk Platform Reporting & Dashboards Third-Party Integrations Data Import & Export Tools [ View More Features ](https://www.g2.com/products/gainsight-customer-success/features) ## Top-Rated Alternatives [ ![ChurnZero](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ChurnZero") ChurnZero 4.7/5(1,609) ](https://www.g2.com/products/churnzero/reviews) [ ![Totango](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Totango") Totango 4.3/5(1,150) ](https://www.g2.com/products/totango/reviews) [ ![Custify](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Custify") Custify 4.7/5(527) ](https://www.g2.com/products/custify/reviews) [ View All Alternatives ](https://www.g2.com/products/gainsight-customer-success/competitors/alternatives) ##### Categories on G2 [Experience Management](https://www.g2.com/categories/experience-management)[Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization)[Customer Success](https://www.g2.com/categories/customer-success) [Experience Management](https://www.g2.com/categories/experience-management)[Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization)[Customer Success](https://www.g2.com/categories/customer-success)[Proactive Customer Retention](https://www.g2.com/categories/proactive-customer-retention) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best provider for managed file transfer services](https://www.g2.com/discussions/best-provider-for-managed-file-transfer-services)[Best software for boosting sales efficiency](https://www.g2.com/discussions/best-software-for-boosting-sales-efficiency)[What's the best SMS marketing tool for small businesses under 10,000 contacts that don't want to pay enterprise pricing?](https://www.g2.com/discussions/what-s-the-best-sms-marketing-tool-for-small-businesses-under-10-000-contacts-that-don-t-want-to-pay-enterprise-pricing) [What are the highest rated automotive marketing solutions for dealership networks seeking integrated optimization and account support?](https://www.g2.com/discussions/what-are-the-highest-rated-automotive-marketing-solutions-for-dealership-networks-seeking-integrated-optimization-and-account-support)[Which disk cleanup platforms are most reliable for IT managers who need to avoid system crashes during cleanup?](https://www.g2.com/discussions/which-disk-cleanup-platforms-are-most-reliable-for-it-managers-who-need-to-avoid-system-crashes-during-cleanup%20)[Pros and Cons Details](https://www.g2.com/products/gainsight-customer-success/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)