--- title: Gainsight Customer Success Reviews meta\_title: 'Gainsight Customer Success Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1754 reviews by the users' company size, role or industry to find out how Gainsight Customer Success works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1754 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Gainsight Customer Success Reviews & Product Details Visit Website Gainsight Customer Success brings together rich agentic insights, relationship-level intelligence, and a multi-dimensional health scoring to surface risk and expansion opportunities a full quarter earlier, then turns those insights into action through coordinated retention, expansion, and renewal motions across every customer segment, including the long-tail. Designed for enterprise complexity spanning multiple products, hierarchies, and stakeholders, Gainsight supports human-led, digital-led, and agent-led programs, enabling teams to scale outcomes across their entire book of business and deliver Retention-as-a-Service (RaaS). The result is measurable impact and scale, including 50% increased CSM capacity, 15% higher expansion, 95% forecast accuracy, and 20% reduced churn—all backed by a decade of CS expertise and the largest community of CS professionals. * * * Product Website Gainsight Customer Success Seller [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) Discussions [Gainsight Customer Success Community](https://www.g2.com/products/gainsight-customer-success/discuss) Languages Supported English, Japanese Solution Type Best-of-Breed Overview by Gainsight Marketing Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/gainsight-customer-success/pricing) Gainsight Inc. Solutions (1) See how Gainsight Inc. products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Customer Success SolutionBy Gainsight Inc. ](/sellers/gainsight-inc/solutions/customer-success) Show More ## Gainsight Customer Success Integrations (17) What do users say about integrations? Verified by Gainsight Customer Success [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure DevOps Labs ](https://www.g2.com/products/azure-devops-labs/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Databricks ](https://www.g2.com/products/databricks/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Matik ](https://www.g2.com/products/matik/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Productboard ](https://www.g2.com/products/productboard/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") UserVoice ](https://www.g2.com/products/uservoice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software 5/22/2026 "Great Tools and Insights, but Setup Takes Some Effort" 3.5/5 What do you like best about Gainsight Customer Success? What I love most about Gainsight is how much it empowers us to understand and act on our customer data. The 360 views and health scores have given us insights we didn’t have before, helping our CSMs prioritize their efforts and identify risks earlier. The ability to connect various tools and data streams into Gainsight, while maintaining a cohesive view of the customer, has also been a standout upside—this integration has been a game-changer for cross-functional visibility. Features like Copilot and customer goals offer us flexibility in managing customer journeys, and we’ve seen real value in CTAs surfacing things we might have missed otherwise. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? One challenge we’ve faced with Gainsight has been the complexity of initial implementation and the training process. We found that certain configurations required more trial and error than expected, and earlier access to admin training would have been a huge help. Better alignment early on could have saved us time and made onboarding smoother. Additionally, while Gainsight has many powerful features, the sheer number of options can be overwhelming at first. Clarifying the best use cases for certain tools—or providing prioritization guidance—would help teams like ours focus on the features that deliver the highest immediate impact. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Gainsight is helping us improve customer retention, identify risks earlier, and provide a more proactive and personalized customer experience. With features like health scores, customer goals, and timeline, we're able to focus on at-risk accounts and take action before issues escalate. It’s also streamlined cross-functional visibility by centralizing customer data, making collaborations between CX, product, and sales teams more effective. This alignment has allowed us to make more informed, data-driven decisions that benefit our customers and our business. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education 5/22/2026 "Out of the box technology to support your Customer Success business processes" 3.5/5 What do you like best about Gainsight Customer Success? Gainsight Customer Success provides a variety tech tools that support Customer Success business process that are customizable and easy to adapt. For a growing CS team, Gainsight is effective in capturing CRM data and supporting CS activities. User adaption is easy with Gainsight; because the tools are tightly linked to best practice, it's simple for a CSM to integrate the platform in their daily work. The true benefit of Gainsight is the ability for a CSM to scale their impact for their customers. By routinizing or automating admin tasks, CSMs are able to dig deeper into their customer data and spend time on high impact conversations. The time savings for tools like AI Follow Up and Health Scorecard are impactful and can have a drastic impact on CSMs moving from reactive to predictive mindsets. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? Gainsight Customer Success is fantastic for a small to medium organization. Larger orgs who may use additional business systems (ie Salesforce, Netsuite) may have difficulty implementing some of the features available in Gainsight Customer Success. Features like CSQLs are most impactful for organizations who create opportunities within Gainsight, and can be cumbersome for anyone working with integrations. On the technical side, there are also some limitations to using Gainsight Customer Success without a Staircase instance. It can be challenging to pinpoint the root cause of bugs or issues with AI features without a Staircase instance. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? First and foremost, Gainsight Customer Success brought our CSM team out of disparate documentation sources and into a single source of truth for customer journeys. It has enabled our team to scale our impact to our customer base without increasing our headcount or sacrificing our white glove service to our highest tier customers. Gainsight Customer Success has benefited our team in making data driven decisions through use of the scorecard, success plans, and surveys. It has also providing ability to be nimble with customer communication without requiring admin support through tools like Group Send. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 5/22/2026 "Gainsight Centralizes Customer Success and Boosts Team Visibility" 4/5 What do you like best about Gainsight Customer Success? Gainsight has been incredibly helpful for centralizing our customer success workflows and driving better visibility across teams. The dashboards and C360 view have been game-changers for keeping everyone aligned, especially our sales leadership. I like how easy it is to sync Gainsight with tools like Salesforce and how customizable everything is—it really adapts to the way we work. Features like scorecards and surveys make it straightforward to track engagement and satisfaction metrics, which we've tied into our health scores. The level of support we’ve received from Gainsight has been solid too. Whenever we hit a snag, the support team is responsive and thoughtful with their recommendations. I also really appreciate the variety of features and how Gainsight enables automation for repetitive tasks like CSAT surveys. Having tools like Copilot and cheat sheets have started to streamline workflows for my team as well, though we’re still working on optimizing those. Overall, it’s a robust platform that helps us stay on top of customer needs. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? One challenge with Gainsight is that some features can feel limited without additional configuration. For example, while Copilot has potential, it currently doesn’t fully support manager-level queries across my team’s accounts, which would make it more impactful for broader strategic insights. Also, the inability to handle “or” logic in filters has been a minor hurdle. Additionally, Gainsight’s effectiveness heavily depends on data quality and setup. For teams managing sensitive or inconsistent data, like ours, getting the most out of certain features, such as AI tools or timeline-driven insights, requires extra effort. That said, their support team has been helpful in addressing these gaps. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Gainsight helps us manage customer health, track engagement, and gather satisfaction feedback effectively. By centralizing data from Salesforce and other sources, it provides a clear view of each account’s status and potential risks, which makes proactive management easier. Automating CSAT surveys and integrating dashboards for cross-team visibility have streamlined our processes and improved collaboration. This ultimately enables us to provide better support, drive adoption, and ensure retention, which is critical for our long-term success. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jon S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jon S.") JS Jon S. Director, Professional Services Strategy & Operations 5/22/2026 "Guiding customer facing resources with data and purposeful actions" 5/5 What do you like best about Gainsight Customer Success? What I value most about Gainsight Customer Success is its ability to leverage data intelligence and AI to proactively trigger calls to action and guide customer-facing teams with precision. The platform’s simple, intuitive design also enables teams to quickly assess customer situations and take the right actions at the right time. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? While Gainsight provides strong data intelligence and automation capabilities, it can require significant upfront configuration and ongoing governance to ensure data quality and consistency. This can be expected with any CSP and is not a negative, it just requires the appropriately skilled resources. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Customer retention, identification of expansion opportunities, and having a unified view of customer health across the org. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Dustin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dustin W.") DW Dustin W. Partner Success Manager Mid-Market (51-1000 emp.) 3/21/2023 "A Comprehensive Review of Gainsight's Advanced Features and User-Friendly Interface" 5/5 What do you like best about Gainsight Customer Success? Gainsight is an impressive customer success management platform that offers several advanced features to help businesses achieve their customer-centric goals. The platform is designed with a user-friendly interface that simplifies the navigation process, thereby facilitating ease of use. The subscription tracking feature is a standout capability that enables businesses to keep a tab on their customer's usage patterns. This feature provides businesses with real-time data on how their customers are interacting with their product or service, empowering them to make data-driven decisions on subscription plans. Another notable feature is the timeline, which allows users to document and track customer interactions and activities over time. This feature is particularly useful in maintaining a comprehensive record of each customer's history, ensuring all team members are on the same page, and enabling businesses to personalize the customer experience. Gainsight's collaborative workspace is another feature that stands out, providing teams with a space to work together to improve customer outcomes. This workspace enables teams to share insights, collaborate on tasks, and track progress, making it an essential tool for businesses that prioritize customer success. Overall, Gainsight is a top-notch platform that offers a comprehensive suite of features designed to help businesses drive customer engagement and success. Its ease of use, subscription tracking, timeline feature, and collaboration capabilities make it an excellent choice for any team looking to enhance their customer-centric approach. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? The robust dashboard can be a bit overwhelming at times, but you do have the option to customize this as much as needed. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Gainsight allows me to track all account activities in once place and allows me to collaborate with other team members. Review collected by and hosted on G2.com. Show More 12/9/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Mathew D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mathew D.") MD Mathew D. Senior Manager, Customer Success 5/26/2026 "Customer Success is Stellar" 5/5 What do you like best about Gainsight Customer Success? The partnership and support their Customer Success team offers us has been wonderful. We've worked with them on several different strategic initiatives and they've always been knowledgable and guided us. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? While the post-live Customer Success has been good, their implementation left much to be desired. Unfortunately, we were new to implementing CS software and were looking for more guidance on what was needed from us, and got very little. In the end, while we got live, the experience was very frustrating. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Managing customer health. Allowing us to prioritize our Human Resources accordingly based on customer health when comparing customers to each other. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Vignesh A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vignesh A.") VA Vignesh A. Application Engineer - Gainsight 5/28/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "The Gainsight Galaxy" 5/5 What do you like best about Gainsight Customer Success? Gainsight has been a game changer for us i. Centralising customer data and enabling seamless collaboration across team. The 360 view, Program, Health score, CTA and Play-books are used for various reasons like comprehensive picture of a customer, valuable in keeping manager and CSMs on track etc. Integration with SFDC makes it adaptable to our needs. We feel we are growing continuously using this platform Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? In Gainsight, some features like renewal center and staircase ai required extra time to implement and fully integrate into workflows Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Gainsight helps us tackle customer retention, drive renewal conversation and improve visibility into account health. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Dennis K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis K.") DK Dennis K. Sr. Director of Sales Mid-Market (51-1000 emp.) 7/8/2025 "Gainsight Customer Success has been a real game changer for our team!" 5/5 What do you like best about Gainsight Customer Success? We also really like the fact that the tool is so customizable, allowing us to shape our vision for customer success through this application. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? One thing I think could be slightly improved is the UX/UI slickness. It can sometimes feel clunky or tab heavy. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? The biggest problem Gainsight Customer Success solves for us is identifying risk in account early on. We have tuned it to alert us to low product usage, changes in health scores, etc. Review collected by and hosted on G2.com. Show More 4/24/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ignacio H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ignacio H.") IH Ignacio H. Mid-Market (51-1000 emp.) 11/15/2023 "Efficient Task Organization, Intuitive Features" 4/5 What do you like best about Gainsight Customer Success? I love how Gainsight Customer Success integrates seamlessly with my inbox, allowing me to efficiently log activities and access customer information, which is vital for my daily work. The software is intuitive and easy to use, which enhances my productivity. I am particularly impressed with the data graphs provided by the software; they are not only visually appealing but also highly functional, offering numerous possibilities for analysis. These graphs aid me in focusing on different call meetings and keeping me informed about the status of my customers, ultimately saving me time. Additionally, I appreciated the ease with which I learned to use the system through straightforward training, making the transition to using it smooth and hassle-free. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? I find that Gainsight Customer Success could have a better pipeline tool for checking cross-sells, much like what HubSpot offers. It’s difficult to track these activities visually, which makes this aspect less efficient and intuitive compared to other tools available. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? I use Gainsight Customer Success to organize tasks, log activities, and check customer info. Its inbox sync saves time, and data graphs are great for analysis, focusing calls, and customer status awareness. Review collected by and hosted on G2.com. Show More 11/14/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad S.") BS Brad S. Senior Associate - Quantitative Services 5/28/2026 "Highly scalabale" 5/5 What do you like best about Gainsight Customer Success? Any process, layout, or automation we can dream up is possible. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? It’s more complex than our previous platform, but after we invested the time to get our team and end users up to speed, it has proven to be far more valuable. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? We wanted more automations for our CSM team, along with integrations with Gong and Snowflake, plus seamless AI with Staircase. Overall, we were looking for a tech ecosystem that matched our ambitions and could keep pace with how quickly we were growing as a team and as a company. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ## Questions about Gainsight Customer Success? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Gainsight Customer Success ](https://www.g2.com/products/gainsight-customer-success/discussions/new) ![Tynan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tynan A.") TA Tynan Allan • Last activity about 4 years ago Is there a way I can have my checked off CTAs in cockpit disappear immediately? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) ![Navaneeth M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navaneeth M.") NM Navaneeth Mohanan • Last activity 3 months ago What is the most recommended experience management software for large enterprises? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-the-most-recommended-experience-management-software-for-large-enterprises) [ View all Discussions ](https://www.g2.com/products/gainsight-customer-success/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 18 months ### Average Discount 16% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/gainsight-customer-success/pricing) ## How much does Gainsight Customer Success cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 50 purchases. Get Price Estimate Gainsight Customer Success Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_744ed52507e8a595ec88a4db46cf5abd/churnzero.jpg "Product Avatar Image") ChurnZero 4.7/5(1,608) [ Compare Now ](https://www.g2.com/compare/churnzero-vs-gainsight-customer-success) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9c908804b5766dffa9767b7692efab76/totango.png "Product Avatar Image") Totango 4.3/5(1,150) [ Compare Now ](https://www.g2.com/compare/gainsight-customer-success-vs-totango) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b0117a1ce9cc6af3498adeee8b367f5/planhat.jpg "Product Avatar Image") Planhat 4.5/5(954) [ Compare Now ](https://www.g2.com/compare/gainsight-customer-success-vs-planhat) ##### ##### Gainsight Customer Success Features Customer Information Customer Health Scores Customer Monitoring Customer Profiles Predictions Churn Risk Platform Reporting & Dashboards Third-Party Integrations Data Import & Export Tools [ View More Features ](https://www.g2.com/products/gainsight-customer-success/features) ## Top-Rated Alternatives [ ![ChurnZero](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ChurnZero") ChurnZero 4.7/5(1,608) ](https://www.g2.com/products/churnzero/reviews) [ ![Totango](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Totango") Totango 4.3/5(1,150) ](https://www.g2.com/products/totango/reviews) [ ![Custify](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Custify") Custify 4.7/5(526) ](https://www.g2.com/products/custify/reviews) [ View All Alternatives ](https://www.g2.com/products/gainsight-customer-success/competitors/alternatives) ##### Categories on G2 [Experience Management](https://www.g2.com/categories/experience-management)[Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization)[Customer Success](https://www.g2.com/categories/customer-success) [Experience Management](https://www.g2.com/categories/experience-management)[Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization)[Customer Success](https://www.g2.com/categories/customer-success)[Proactive Customer Retention](https://www.g2.com/categories/proactive-customer-retention) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which AI business operations tool delivers the fastest ROI?](https://www.g2.com/discussions/which-ai-business-operations-tool-delivers-the-fastest-roi)[Outreach vs Salesloft vs Apollo: which sales engagement platform is actually better for an SDR team of 15 doing cold outbound?](https://www.g2.com/discussions/outreach-vs-salesloft-vs-apollo-which-sales-engagement-platform-is-actually-better-for-an-sdr-team-of-15-doing-cold-outbound)[What corporate volunteering platforms are genuinely worth using for a company that wants to measure real social impact rather than just logging hours for the annual CSR report?](https://www.g2.com/discussions/what-corporate-volunteering-platforms-are-genuinely-worth-using-for-a-company-that-wants-to-measure-real-social-impact-rather-than-just-logging-hours-for-the-annual-csr-report) [Which Quote-to-Cash software enables accurate revenue recognition and ASC 606 compliance for a finance team that cannot afford to get deferred revenue reporting wrong?](https://www.g2.com/discussions/which-quote-to-cash-software-enables-accurate-revenue-recognition-and-asc-606-compliance-for-a-finance-team-that-cannot-afford-to-get-deferred-revenue-reporting-wrong)[Best PIM software for eCommerce site](https://www.g2.com/discussions/what-s-the-best-pim-software-for-ecommerce-sites)[Pros and Cons Details](https://www.g2.com/products/gainsight-customer-success/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)