--- title: Gainsight Customer Success Reviews meta\_title: 'Gainsight Customer Success Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1754 reviews by the users' company size, role or industry to find out how Gainsight Customer Success works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1754 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Gainsight Customer Success Reviews & Product Details Visit Website Gainsight Customer Success brings together rich agentic insights, relationship-level intelligence, and a multi-dimensional health scoring to surface risk and expansion opportunities a full quarter earlier, then turns those insights into action through coordinated retention, expansion, and renewal motions across every customer segment, including the long-tail. Designed for enterprise complexity spanning multiple products, hierarchies, and stakeholders, Gainsight supports human-led, digital-led, and agent-led programs, enabling teams to scale outcomes across their entire book of business and deliver Retention-as-a-Service (RaaS). The result is measurable impact and scale, including 50% increased CSM capacity, 15% higher expansion, 95% forecast accuracy, and 20% reduced churn—all backed by a decade of CS expertise and the largest community of CS professionals. * * * Product Website Gainsight Customer Success Seller [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) Discussions [Gainsight Customer Success Community](https://www.g2.com/products/gainsight-customer-success/discuss) Languages Supported English, Japanese Solution Type Best-of-Breed Overview by Gainsight Marketing Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/gainsight-customer-success/pricing) Gainsight Inc. Solutions (1) See how Gainsight Inc. products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Customer Success SolutionBy Gainsight Inc. ](/sellers/gainsight-inc/solutions/customer-success) Show More ## Gainsight Customer Success Integrations (17) What do users say about integrations? Verified by Gainsight Customer Success [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure DevOps Labs ](https://www.g2.com/products/azure-devops-labs/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Databricks ](https://www.g2.com/products/databricks/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Matik ](https://www.g2.com/products/matik/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Productboard ](https://www.g2.com/products/productboard/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") UserVoice ](https://www.g2.com/products/uservoice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Enterprise (\> 1000 emp.) 7/14/2026 "Gainsight’s Customization and Integrations Deliver Flexible Fit for Most Businesses" 4/5 What do you like best about Gainsight Customer Success? While it can feel a bit clunky to set up and maintain, Gainsight’s customization and integrations make it flexible enough to fit the needs of most businesses, as long as the right operational and administrative support team is in place. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? Their move toward AI has felt a bit disjointed across Staircase, CS, and MCP, and we’ve also had some difficulty getting consistently accurate responses from their Support team. A few parts of the platform could benefit from a UI refresh, and administrator reporting still continues to lag behind. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Visibility into CSM actions and workflows has been a bit win. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 2/1/2026 "Data-Driven Customer Success with Proactive Risk Management and Exec Visibility" 4.5/5 What do you like best about Gainsight Customer Success? What I like best about Gainsight Customer Success is how it turns customer success from gut-feel into a data-driven, proactive motion. A few things that really stand out: Easy to implement: It pulls product usage, health scores, renewals, and customer interactions into one clean view—so CSMs don’t have to chase data across tools. Proactive risk & opportunity management: Health scores, CTAs, and playbooks help teams spot churn risks early and scale best practices consistently. Workflow automation at scale: Repetitive tasks are automated, letting CSMs focus on strategy and customer conversations rather than admin work. Strong exec visibility: Dashboards and reporting make it easy to show impact—renewal risk, expansion potential, and overall customer health. Mature Customer Support: It reinforces industry-best CS practices (QBRs, lifecycle management, success planning) instead of leaving teams to figure it out on their own. The frequency of use is high on our organisation Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? It could have been more intuitive if pop ups for renewals, churn could reflect and one could engage customer immediately. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Fragmented Customer Data: Most companies struggle with customer data scattered across tools—CRM, support, product analytics, billing, etc. Gainsight solves this by centralizing data into a unified customer profile. Benefit: You no longer waste time searching for signals across tools—everything that telegraphs customer health or risk lives in one place. Review collected by and hosted on G2.com. Show More 3/25/2026 Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software 6/8/2026 "Effective Tool for Customer Success with Solid Support but Some Areas to Improve" 4/5 What do you like best about Gainsight Customer Success? What I like best about Gainsight is how well it helps us centralize and act on customer training and engagement data. The integration between their Customer Education (CE) and Customer Success (CS) platforms allows us to connect training data with engagement metrics, which is crucial for helping our customers adopt and benefit from our platform. The dashboards in Gainsight CS have also been super helpful for tracking user progress and understanding trends. While we still need some reconfiguring to use these tools to their fullest potential, it’s clear that the system can handle the depth and customization we need. Another major upside has been the support we’ve received from Gainsight’s team. Whether it's Courtney guiding us through CE insights or Desiree offering ideas to rearchitect our CS setup, their team truly feels invested in our success. Gainsight’s flexibility, paired with responsive customer support, has made it an essential tool for managing customer success and exploring ways to improve our approach, even as we scale and evolve our systems. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? One challenge we've faced with Gainsight is optimizing the integration between Gainsight CE and Gainsight CS. While there’s immense potential to connect data between the two, the current setup hasn’t been as smooth or automated as we’d like. We know the tools can work well together, but configuring them requires some effort and technical finesse. Another area where we’ve struggled is syncing data from other platforms like Zendesk or Snowflake. We’re still working on making Gainsight our central hub for unified customer and engagement data, but the process has been a bit slower than anticipated. These are things we’re optimistic about improving. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Gainsight is helping us improve customer training and engagement by centralizing data and providing actionable insights. It allows us to track training completion, understand customer behavior, and align our strategies to drive better adoption of our platform. Additionally, its support for customer health scoring gives us the potential to be more proactive with our accounts. This clarity and organization make it easier for us to focus on delivering value and strengthening customer satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 6/1/2026 "Seamless Transition to Gainsight" 4/5 What do you like best about Gainsight Customer Success? What I like most about Gainsight is how it ties seamlessly with Salesforce, which makes managing our customer success data so much easier. The ability to integrate data from multiple sources like Salesforce, Zendesk, and Snowflake has been a huge win for us. Gainsight’s scorecards have been especially helpful – being able to measure customer health with automated and manual inputs has given our leadership team clear visibility that we didn’t have before. The platform is flexible enough to handle the differences between our government and commercial segments, which has been essential for our operations. Their customer support and professional services have also made a big impact. Whether it was onboarding, resolving challenges during implementation, or setting up new connectors like ServiceNow, their team has always been responsive and collaborative. I’ve also appreciated how user-friendly Gainsight is, especially as a new admin trying to learn the ropes. It’s clear the platform was built with users in mind, which makes it a tool we feel confident using every day. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? One thing I’ve found a bit challenging with Gainsight is navigating some of the more technical aspects, like setting up rules or troubleshooting CSV uploads during data ingestion. While the platform is user-friendly overall, there are times where I’ve had to rely heavily on Gainsight support or their technical team to figure things out, especially as someone still learning the system. Additionally, certain features, like the new real-time rules, feel a bit limited in scope right now. It’d be great if these could expand to include more trigger options like activities. That said, Gainsight’s team seems open to feedback and continuous improvement, which is reassuring. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Gainsight is helping us centralize customer health data, improve visibility into customer engagement, and streamline processes like tracking support tickets and customer sentiment. By integrating with Salesforce and other platforms, it’s made reporting and managing customer success much more efficient. The health scorecards, in particular, provide clear insights for our leadership team to address potential risks early. Overall, it’s helping us drive better retention, improve account health visibility, and set up scalable processes for our growing team. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services 5/29/2026 "One platform for high-touch and digital CS" 4.5/5 What do you like best about Gainsight Customer Success? Gainsight is the backbone of how we manage and track progress across our Enterprise accounts, giving our high-touch CSMs a consistent, structured way to drive strategic outcomes. It's also the engine behind our full digital program for the long tail, letting us scale CS coverage without scaling headcount. We're in it daily, and it has become the single source of truth for customer health and activity. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? he one area we'd love to see evolve is the relationship between Customer Goals and Success Plans — having them live separately makes the connection harder to operationalize, and we ultimately built our workflows around Success Plans alone. We'd also welcome easier task creation from sources like AI call recordings to cut down on manual steps. Neither has slowed our adoption, but both would sharpen an already strong platform. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Gainsight gives us management and visibility across our entire customer base, from strategic Enterprise relationships to the long tail. That visibility is the key component that makes our digital CS programs possible, letting us monitor health, prioritize action, and stay proactive at scale. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Industrial Automation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Industrial Automation") AI Verified User in Industrial Automation Mid-Market (51-1000 emp.) 5/27/2026 "Awesome Tool for Customer Success with Excellent Integrations and Support" 5/5 What do you like best about Gainsight Customer Success? What I really like about Gainsight is how it centralizes all our customer information in one place, making it easy to monitor account health, manage customer interactions, and improve collaboration across teams. Features like timeline activities and the Rules Engine are intuitive and let us automate a lot of workflows. I also appreciate the flexibility of the integrations—like pulling data from Salesforce, BigQuery, and even from tools like Gong and Slack—which help us build a more comprehensive picture of customer sentiment and engagement. It’s great that CS and Ops can work so seamlessly in the platform. Another standout is the level of customer support. Representatives like Poojitha have been incredibly helpful, always ready to answer questions, troubleshoot, and guide us through technical implementations. Gainsight’s documentation and training resources are valuable too, especially for features like adoption explorer and scorecard optimization. Being able to tailor the system to our specific needs, while having expert guidance, has really improved the way we manage our customer relationships. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? One challenge with Gainsight is that some features, like the adoption explorer and AI functionalities, can have a bit of a learning curve, especially when figuring out how to connect all the data points. While the system offers a lot of capabilities, getting the most out of them often requires some extra time for setup or training. I also wish there was more out-of-the-box flexibility for customizing certain insights and creating unique reports. Some limitations, like the inability to customize triggers beyond what's prebuilt, can feel restrictive. That said, the support team has been great about helping find workarounds or alternative solutions. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Gainsight helps us track customer health, manage renewals, and address churn risks more proactively. It centralizes data from different systems, making it easier to spot trends, track engagement, and take action with automation. Features like scorecard optimization and real-time insights save us time and improve decision-making. This has made our customer success efforts more efficient, helping us build stronger relationships and drive better outcomes for our customers and the company. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Zach L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zach L.") ZL Zach L. Enterprise (\> 1000 emp.) 5/13/2026 "Streamlined Customer Success with Powerful Insights" 5/5 What do you like best about Gainsight Customer Success? I like the flexibility of Gainsight Customer Success and how central it has made customer success operations. I find risk monitoring to be huge for our executive team, especially when identifying and surfacing cross-sell and upsell opportunities. The product consolidates all customer information into one location, making it easy for post-sales teams to navigate and ensure customers get the most value. I also appreciate how easy the initial setup was. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? I think it would be great if the AI could populate fields, and having an executive profile ready for each account would be really helpful. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? I use Gainsight Customer Success to consolidate all customer information, making it easy for post-sales teams to ensure customers get the most value. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Rudy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rudy P.") RP Rudy P. Global Program Manager Enterprise (\> 1000 emp.) 7/15/2026 "Drives Growth and Retention Strategies Exceptionally Well" 5/5 What do you like best about Gainsight Customer Success? Software is designed to enable CS strategies (biggest being growth and retention) and it delivers in a big way! Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? The software can feel cumbersome for large enterprises with complex organizational hierarchies. Navigating intricate structures often leads to friction, and streamlining the interface to better support these multifaceted workflows would significantly improve the user experience. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Creating a digital diary/timeline of key customer engagements, helping us proactively manage customer risk/churn, and helping us minimize the number of tools & data sources for our CSM's and other account team members. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") AH Verified User in Human Resources 5/23/2026 "All-in-One Platform for Proactive Customer Success and Smoother Workflows" 4/5 What do you like best about Gainsight Customer Success? What I like most about Gainsight is how it brings everything we need together in a single platform. Before Gainsight, we were constantly switching between different systems and spreadsheets, which was inefficient and often led to errors. Now our CS team can access essential customer data, adoption metrics, NPS scores, and more all in one place. This has noticeably improved our ability to monitor customer health, spot risks early, and stay proactive. The breadth of features—such as C360 views, success plans, and playbooks—has also been very helpful for streamlining workflows and supporting more data-backed decisions. Another major highlight is Gainsight’s customer support and engagement. Surendra, our CSM, and the broader team are consistently accessible and willing to collaborate to find solutions for our specific use cases. On top of that, integrations with systems like Hubspot and Jira, along with ingesting data via S3 buckets, help us maintain a unified ecosystem without overcomplicating our setup. Overall, Gainsight has quickly become an invaluable tool for improving efficiency and driving better outcomes across our CS processes. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? One challenge we’ve run into with Gainsight is the lack of granular access controls, particularly around CTAs. Right now, we can’t easily restrict who is allowed to edit or approve certain changes, which makes it more difficult to maintain a truly airtight process for things like discount approvals. Because of this, we’ve had to rely on offline workflows as a workaround. More broadly, while Gainsight offers a strong set of features, there are still areas where we’d like the system to align more closely with our specific needs, such as SKU management. That said, the support team has been proactive in partnering with us to find solutions, and we genuinely appreciate their willingness to explore potential customizations. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Gainsight has helped us centralize customer data, track risks, and improve visibility into overall account health, which enables our CS team to be more proactive. It has become essential for managing NRR by supporting better risk identification, adoption tracking, and surfacing upsell opportunities. By consolidating systems like Jira, Hubspot, and our support data in one place, it has streamlined workflows and reduced our reliance on manual processes. As a result, our operations are more efficient, and our team is better equipped to deliver stronger outcomes for our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") IH Verified User in Human Resources Enterprise (\> 1000 emp.) 5/22/2026 "Great Tool for Keeping Teams Aligned, Reducing Churn, and Boosting Renewals" 4.5/5 What do you like best about Gainsight Customer Success? What I really appreciate about Gainsight is how it ties everything together and drives alignment across our teams. The integration with our existing tools, like Salesforce and Clari, simplifies our workflows and ensures everyone has access to the same data. It’s been a game changer for managing success plans, creating alignment between CSMs and AMs, and centralizing customer insights. Features like Journey Orchestrator and CTAs have been invaluable for keeping track of key actions and customer engagements, which are essential for our renewal and churn mitigation strategies. Another standout is the support from the Gainsight team. Whether it's helping with specific issues or sharing best practices, their partnership has been crucial. I also like how the platform is constantly evolving, with new features like Staircase AI and product experience capabilities being introduced to meet customer needs. Gainsight has helped us focus on building processes that scale globally and enabled deeper collaboration between teams, even as we continue fine-tuning how we use it. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? One challenge we've faced with Gainsight is ensuring our teams are fully leveraging all its capabilities. Features like success plans have great potential, but adoption has been slower in some regions, partly due to process inconsistencies and team bandwidth. We’re actively working to address this through better alignment and training. Another area for improvement is around certain integrations, like Clari and Outlook Assist. Some functionalities, like linking timeline entries to CTAs or success plans, could be more intuitive and seamless. These are relatively minor issues, and Gainsight’s team has been receptive to feedback as we work through them. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Gainsight is helping us tackle churn and improve renewal processes by giving us the tools to track and act on customer health data effectively. With features like CTAs and Journey Orchestrator, it's easier to coordinate actions across teams and ensure customers are engaged and seeing value. It’s also helping us standardize processes globally and improve collaboration between CSMs and AMs, which has been a key step toward aligning our efforts under shared goals. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about Gainsight Customer Success? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Gainsight Customer Success ](https://www.g2.com/products/gainsight-customer-success/discussions/new) ![Tynan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tynan A.") TA Tynan Allan • Last activity about 4 years ago Is there a way I can have my checked off CTAs in cockpit disappear immediately? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) ![Navaneeth M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navaneeth M.") NM Navaneeth Mohanan • Last activity 3 months ago What is the most recommended experience management software for large enterprises? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-the-most-recommended-experience-management-software-for-large-enterprises) [ View all Discussions ](https://www.g2.com/products/gainsight-customer-success/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 18 months ### Average Discount 16% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/gainsight-customer-success/pricing) ## How much does Gainsight Customer Success cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 50 purchases. Get Price Estimate Gainsight Customer Success Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_744ed52507e8a595ec88a4db46cf5abd/churnzero.jpg "Product Avatar Image") ChurnZero 4.7/5(1,609) [ Compare Now ](https://www.g2.com/compare/churnzero-vs-gainsight-customer-success) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9c908804b5766dffa9767b7692efab76/totango.png "Product Avatar Image") Totango 4.3/5(1,150) [ Compare Now ](https://www.g2.com/compare/gainsight-customer-success-vs-totango) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b0117a1ce9cc6af3498adeee8b367f5/planhat.jpg "Product Avatar Image") Planhat 4.5/5(954) [ Compare Now ](https://www.g2.com/compare/gainsight-customer-success-vs-planhat) ##### ##### Gainsight Customer Success Features Customer Information Customer Health Scores Customer Monitoring Customer Profiles Predictions Churn Risk Platform Reporting & Dashboards Third-Party Integrations Data Import & Export Tools [ View More Features ](https://www.g2.com/products/gainsight-customer-success/features) ## Top-Rated Alternatives [ ![ChurnZero](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ChurnZero") ChurnZero 4.7/5(1,609) ](https://www.g2.com/products/churnzero/reviews) [ ![Totango](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Totango") Totango 4.3/5(1,150) ](https://www.g2.com/products/totango/reviews) [ ![Custify](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Custify") Custify 4.7/5(527) ](https://www.g2.com/products/custify/reviews) [ View All Alternatives ](https://www.g2.com/products/gainsight-customer-success/competitors/alternatives) ##### Categories on G2 [Experience Management](https://www.g2.com/categories/experience-management)[Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization)[Customer Success](https://www.g2.com/categories/customer-success) [Experience Management](https://www.g2.com/categories/experience-management)[Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization)[Customer Success](https://www.g2.com/categories/customer-success)[Proactive Customer Retention](https://www.g2.com/categories/proactive-customer-retention) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which AI business operations tool delivers the fastest ROI?](https://www.g2.com/discussions/which-ai-business-operations-tool-delivers-the-fastest-roi)[Outreach vs Salesloft vs Apollo: which sales engagement platform is actually better for an SDR team of 15 doing cold outbound?](https://www.g2.com/discussions/outreach-vs-salesloft-vs-apollo-which-sales-engagement-platform-is-actually-better-for-an-sdr-team-of-15-doing-cold-outbound)[What corporate volunteering platforms are genuinely worth using for a company that wants to measure real social impact rather than just logging hours for the annual CSR report?](https://www.g2.com/discussions/what-corporate-volunteering-platforms-are-genuinely-worth-using-for-a-company-that-wants-to-measure-real-social-impact-rather-than-just-logging-hours-for-the-annual-csr-report) [Which Quote-to-Cash software enables accurate revenue recognition and ASC 606 compliance for a finance team that cannot afford to get deferred revenue reporting wrong?](https://www.g2.com/discussions/which-quote-to-cash-software-enables-accurate-revenue-recognition-and-asc-606-compliance-for-a-finance-team-that-cannot-afford-to-get-deferred-revenue-reporting-wrong)[Best PIM software for eCommerce site](https://www.g2.com/discussions/what-s-the-best-pim-software-for-ecommerce-sites)[Pros and Cons Details](https://www.g2.com/products/gainsight-customer-success/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)