--- title: Gainsight Customer Success Reviews meta_title: 'Gainsight Customer Success Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1754 reviews by the users' company size, role or industry to find out how Gainsight Customer Success works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1754 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Gainsight Customer Success Reviews **Vendor:** Gainsight Inc. **Category:** [Customer Success Software](https://www.g2.com/categories/customer-success) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,754 ## About Gainsight Customer Success Gainsight Customer Success brings together rich agentic insights, relationship-level intelligence, and a multi-dimensional health scoring to surface risk and expansion opportunities a full quarter earlier, then turns those insights into action through coordinated retention, expansion, and renewal motions across every customer segment, including the long-tail. Designed for enterprise complexity spanning multiple products, hierarchies, and stakeholders, Gainsight supports human-led, digital-led, and agent-led programs, enabling teams to scale outcomes across their entire book of business and deliver Retention-as-a-Service (RaaS). The result is measurable impact and scale, including 50% increased CSM capacity, 15% higher expansion, 95% forecast accuracy, and 20% reduced churn—all backed by a decade of CS expertise and the largest community of CS professionals. ## Gainsight Customer Success Pros & Cons **What users like:** - Users appreciate the **ease of use** of Gainsight, praising its organization and comprehensive account tracking features. (96 reviews) - Users value the **centralized information** in Gainsight, which helps them efficiently track account interactions and generate insights. (53 reviews) - Users value the **visibility** Gainsight provides through a unified dashboard, enhancing organization and customer engagement effortlessly. (51 reviews) - Users value the **intuitive customer support** of Gainsight, enhancing productivity and proactive engagement for their teams. (38 reviews) - Users value the **intuitive interface** of Gainsight Customer Success for its ease of navigation and clear data visibility. (37 reviews) - Health Scoring (36 reviews) - Dashboards (34 reviews) - Users value the **data centralization** in Gainsight, allowing easy access to customer insights and streamlined account management. (34 reviews) - Users value the **health monitoring capabilities** of Gainsight, enhancing visibility and proactive management of customer success. (33 reviews) - Helpful (32 reviews) **What users dislike:** - Users find Gainsight Customer Success **not intuitive** , requiring formal training and having a clunky interface that complicates user experience. (24 reviews) - Users note the **lack of custom reporting features** limits detailed data analysis and overall functionality of Gainsight. (22 reviews) - Users highlight the **steep learning curve** for customizing dashboards, requiring significant technical skills for effective use. (20 reviews) - Users find it challenging due to **limited customization** options in Gainsight, leading to a less user-friendly experience. (17 reviews) - Users find Gainsight Customer Success to have a **complexity that can overwhelm** and slow down productivity at times. (15 reviews) - Expertise Required (15 reviews) - Users note that Gainsight Customer Success requires **significant improvement in implementation** and setup for better usability. (15 reviews) - Slow Loading (15 reviews) - Users experience a **steep learning curve** with Gainsight, making initial setup and mastery challenging. (14 reviews) - Slow Performance (14 reviews) ## Gainsight Customer Success Reviews ### 1. Great Tools and Insights, but Setup Takes Some Effort **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** May 22, 2026 **What do you like best about Gainsight Customer Success?** What I love most about Gainsight is how much it empowers us to understand and act on our customer data. The 360 views and health scores have given us insights we didn’t have before, helping our CSMs prioritize their efforts and identify risks earlier. The ability to connect various tools and data streams into Gainsight, while maintaining a cohesive view of the customer, has also been a standout upside—this integration has been a game-changer for cross-functional visibility. Features like Copilot and customer goals offer us flexibility in managing customer journeys, and we’ve seen real value in CTAs surfacing things we might have missed otherwise. **What do you dislike about Gainsight Customer Success?** One challenge we’ve faced with Gainsight has been the complexity of initial implementation and the training process. We found that certain configurations required more trial and error than expected, and earlier access to admin training would have been a huge help. Better alignment early on could have saved us time and made onboarding smoother. Additionally, while Gainsight has many powerful features, the sheer number of options can be overwhelming at first. Clarifying the best use cases for certain tools—or providing prioritization guidance—would help teams like ours focus on the features that deliver the highest immediate impact. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Gainsight is helping us improve customer retention, identify risks earlier, and provide a more proactive and personalized customer experience. With features like health scores, customer goals, and timeline, we're able to focus on at-risk accounts and take action before issues escalate. It’s also streamlined cross-functional visibility by centralizing customer data, making collaborations between CX, product, and sales teams more effective. This alignment has allowed us to make more informed, data-driven decisions that benefit our customers and our business. ### 2. Out of the box technology to support your Customer Success business processes **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education **Reviewed Date:** May 22, 2026 **What do you like best about Gainsight Customer Success?** Gainsight Customer Success provides a variety tech tools that support Customer Success business process that are customizable and easy to adapt. For a growing CS team, Gainsight is effective in capturing CRM data and supporting CS activities. User adaption is easy with Gainsight; because the tools are tightly linked to best practice, it's simple for a CSM to integrate the platform in their daily work. The true benefit of Gainsight is the ability for a CSM to scale their impact for their customers. By routinizing or automating admin tasks, CSMs are able to dig deeper into their customer data and spend time on high impact conversations. The time savings for tools like AI Follow Up and Health Scorecard are impactful and can have a drastic impact on CSMs moving from reactive to predictive mindsets. **What do you dislike about Gainsight Customer Success?** Gainsight Customer Success is fantastic for a small to medium organization. Larger orgs who may use additional business systems (ie Salesforce, Netsuite) may have difficulty implementing some of the features available in Gainsight Customer Success. Features like CSQLs are most impactful for organizations who create opportunities within Gainsight, and can be cumbersome for anyone working with integrations. On the technical side, there are also some limitations to using Gainsight Customer Success without a Staircase instance. It can be challenging to pinpoint the root cause of bugs or issues with AI features without a Staircase instance. **What problems is Gainsight Customer Success solving and how is that benefiting you?** First and foremost, Gainsight Customer Success brought our CSM team out of disparate documentation sources and into a single source of truth for customer journeys. It has enabled our team to scale our impact to our customer base without increasing our headcount or sacrificing our white glove service to our highest tier customers. Gainsight Customer Success has benefited our team in making data driven decisions through use of the scorecard, success plans, and surveys. It has also providing ability to be nimble with customer communication without requiring admin support through tools like Group Send. ### 3. Gainsight Centralizes Customer Success and Boosts Team Visibility **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Gainsight Customer Success?** Gainsight has been incredibly helpful for centralizing our customer success workflows and driving better visibility across teams. The dashboards and C360 view have been game-changers for keeping everyone aligned, especially our sales leadership. I like how easy it is to sync Gainsight with tools like Salesforce and how customizable everything is—it really adapts to the way we work. Features like scorecards and surveys make it straightforward to track engagement and satisfaction metrics, which we've tied into our health scores. The level of support we’ve received from Gainsight has been solid too. Whenever we hit a snag, the support team is responsive and thoughtful with their recommendations. I also really appreciate the variety of features and how Gainsight enables automation for repetitive tasks like CSAT surveys. Having tools like Copilot and cheat sheets have started to streamline workflows for my team as well, though we’re still working on optimizing those. Overall, it’s a robust platform that helps us stay on top of customer needs. **What do you dislike about Gainsight Customer Success?** One challenge with Gainsight is that some features can feel limited without additional configuration. For example, while Copilot has potential, it currently doesn’t fully support manager-level queries across my team’s accounts, which would make it more impactful for broader strategic insights. Also, the inability to handle “or” logic in filters has been a minor hurdle. Additionally, Gainsight’s effectiveness heavily depends on data quality and setup. For teams managing sensitive or inconsistent data, like ours, getting the most out of certain features, such as AI tools or timeline-driven insights, requires extra effort. That said, their support team has been helpful in addressing these gaps. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Gainsight helps us manage customer health, track engagement, and gather satisfaction feedback effectively. By centralizing data from Salesforce and other sources, it provides a clear view of each account’s status and potential risks, which makes proactive management easier. Automating CSAT surveys and integrating dashboards for cross-team visibility have streamlined our processes and improved collaboration. This ultimately enables us to provide better support, drive adoption, and ensure retention, which is critical for our long-term success. ### 4. Guiding customer facing resources with data and purposeful actions **Rating:** 5.0/5.0 stars **Reviewed by:** Jon S. | Director, Professional Services Strategy & Operations **Reviewed Date:** May 22, 2026 **What do you like best about Gainsight Customer Success?** What I value most about Gainsight Customer Success is its ability to leverage data intelligence and AI to proactively trigger calls to action and guide customer-facing teams with precision. The platform’s simple, intuitive design also enables teams to quickly assess customer situations and take the right actions at the right time. **What do you dislike about Gainsight Customer Success?** While Gainsight provides strong data intelligence and automation capabilities, it can require significant upfront configuration and ongoing governance to ensure data quality and consistency. This can be expected with any CSP and is not a negative, it just requires the appropriately skilled resources. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Customer retention, identification of expansion opportunities, and having a unified view of customer health across the org. ### 5. A Comprehensive Review of Gainsight's Advanced Features and User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin W. | Partner Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Gainsight Customer Success?** Gainsight is an impressive customer success management platform that offers several advanced features to help businesses achieve their customer-centric goals. The platform is designed with a user-friendly interface that simplifies the navigation process, thereby facilitating ease of use. The subscription tracking feature is a standout capability that enables businesses to keep a tab on their customer's usage patterns. This feature provides businesses with real-time data on how their customers are interacting with their product or service, empowering them to make data-driven decisions on subscription plans. Another notable feature is the timeline, which allows users to document and track customer interactions and activities over time. This feature is particularly useful in maintaining a comprehensive record of each customer's history, ensuring all team members are on the same page, and enabling businesses to personalize the customer experience. Gainsight's collaborative workspace is another feature that stands out, providing teams with a space to work together to improve customer outcomes. This workspace enables teams to share insights, collaborate on tasks, and track progress, making it an essential tool for businesses that prioritize customer success. Overall, Gainsight is a top-notch platform that offers a comprehensive suite of features designed to help businesses drive customer engagement and success. Its ease of use, subscription tracking, timeline feature, and collaboration capabilities make it an excellent choice for any team looking to enhance their customer-centric approach. **What do you dislike about Gainsight Customer Success?** The robust dashboard can be a bit overwhelming at times, but you do have the option to customize this as much as needed. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Gainsight allows me to track all account activities in once place and allows me to collaborate with other team members. ### 6. Customer Success is Stellar **Rating:** 5.0/5.0 stars **Reviewed by:** Mathew D. | Senior Manager, Customer Success **Reviewed Date:** May 26, 2026 **What do you like best about Gainsight Customer Success?** The partnership and support their Customer Success team offers us has been wonderful. We've worked with them on several different strategic initiatives and they've always been knowledgable and guided us. **What do you dislike about Gainsight Customer Success?** While the post-live Customer Success has been good, their implementation left much to be desired. Unfortunately, we were new to implementing CS software and were looking for more guidance on what was needed from us, and got very little. In the end, while we got live, the experience was very frustrating. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Managing customer health. Allowing us to prioritize our Human Resources accordingly based on customer health when comparing customers to each other. ### 7. The Gainsight Galaxy **Rating:** 5.0/5.0 stars **Reviewed by:** Vignesh A. | Application Engineer - Gainsight **Reviewed Date:** May 28, 2026 **What do you like best about Gainsight Customer Success?** Gainsight has been a game changer for us i. Centralising customer data and enabling seamless collaboration across team. The 360 view, Program, Health score, CTA and Play-books are used for various reasons like comprehensive picture of a customer, valuable in keeping manager and CSMs on track etc. Integration with SFDC makes it adaptable to our needs. We feel we are growing continuously using this platform **What do you dislike about Gainsight Customer Success?** In Gainsight, some features like renewal center and staircase ai required extra time to implement and fully integrate into workflows **What problems is Gainsight Customer Success solving and how is that benefiting you?** Gainsight helps us tackle customer retention, drive renewal conversation and improve visibility into account health. ### 8. Gainsight Customer Success has been a real game changer for our team! **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis K. | Sr. Director of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Gainsight Customer Success?** We also really like the fact that the tool is so customizable, allowing us to shape our vision for customer success through this application. **What do you dislike about Gainsight Customer Success?** One thing I think could be slightly improved is the UX/UI slickness. It can sometimes feel clunky or tab heavy. **What problems is Gainsight Customer Success solving and how is that benefiting you?** The biggest problem Gainsight Customer Success solves for us is identifying risk in account early on. We have tuned it to alert us to low product usage, changes in health scores, etc. ### 9. Efficient Task Organization, Intuitive Features **Rating:** 4.0/5.0 stars **Reviewed by:** Ignacio H. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Gainsight Customer Success?** I love how Gainsight Customer Success integrates seamlessly with my inbox, allowing me to efficiently log activities and access customer information, which is vital for my daily work. The software is intuitive and easy to use, which enhances my productivity. I am particularly impressed with the data graphs provided by the software; they are not only visually appealing but also highly functional, offering numerous possibilities for analysis. These graphs aid me in focusing on different call meetings and keeping me informed about the status of my customers, ultimately saving me time. Additionally, I appreciated the ease with which I learned to use the system through straightforward training, making the transition to using it smooth and hassle-free. **What do you dislike about Gainsight Customer Success?** I find that Gainsight Customer Success could have a better pipeline tool for checking cross-sells, much like what HubSpot offers. It’s difficult to track these activities visually, which makes this aspect less efficient and intuitive compared to other tools available. **What problems is Gainsight Customer Success solving and how is that benefiting you?** I use Gainsight Customer Success to organize tasks, log activities, and check customer info. Its inbox sync saves time, and data graphs are great for analysis, focusing calls, and customer status awareness. ### 10. Highly scalabale **Rating:** 5.0/5.0 stars **Reviewed by:** Brad S. | Senior Associate - Quantitative Services **Reviewed Date:** May 28, 2026 **What do you like best about Gainsight Customer Success?** Any process, layout, or automation we can dream up is possible. **What do you dislike about Gainsight Customer Success?** It’s more complex than our previous platform, but after we invested the time to get our team and end users up to speed, it has proven to be far more valuable. **What problems is Gainsight Customer Success solving and how is that benefiting you?** We wanted more automations for our CSM team, along with integrations with Gong and Snowflake, plus seamless AI with Staircase. Overall, we were looking for a tech ecosystem that matched our ambitions and could keep pace with how quickly we were growing as a team and as a company. ### 11. Data Data Data **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2026 **What do you like best about Gainsight Customer Success?** Gainsight helps us understand our renewals pipeline and how we can best execute on keeping customers happy with our platform, while also identifying where they have gaps. Its ease of navigation and its ability to integrate with other applications have made my life easier. **What do you dislike about Gainsight Customer Success?** Configuring dashboards and setting up my own custom views is difficult. I also frequently onboard new employees, and this has consistently been the toughest platform for new hires to learn. **What problems is Gainsight Customer Success solving and how is that benefiting you?** How can we retain our customers and how to we increase the post-sales pipeline with upsells. ### 12. Gainsight user for 3+ years **Rating:** 4.5/5.0 stars **Reviewed by:** Kirsten B. **Reviewed Date:** May 22, 2026 **What do you like best about Gainsight Customer Success?** We are happy with the level of customization that Gainsight offers. We are thankful for the team that supports us and ensure we have all resources to be successful. **What do you dislike about Gainsight Customer Success?** We would like Gainsight to integrate with more APIs for further data dissemination and analysis. **What problems is Gainsight Customer Success solving and how is that benefiting you?** We love that we now have a holistic picture of the customer—who’s at risk and who’s up for renewal. It helps hold my team accountable. Each year, we’re able to deepen our use case and get even more out of our customer data. ### 13. A lot of data points in one single place **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Gainsight Customer Success?** What I find most useful is having the key data points for my tasks and clients all in one place. You can create multiple dashboards and lists depending on your needs, and you can also connect Gainsight with other tools you may use, such as Salesforce or Gmail, which is a great feature. **What do you dislike about Gainsight Customer Success?** There are many things I would like to do but can’t because the tool is not very intuitive. You definitely need Gainsight support to create the dashboards required to pull the information that will make your job easier. Without that additional support, it can be a very challenging tool to use. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Having a list of all the tasks I have to complete and an easy overview of my partners. ### 14. Success with Gainsight Success **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2026 **What do you like best about Gainsight Customer Success?** The UI is really great, flows together nicely, visually easy to navigate and use for reporting. Our users benefit greatly from the scorecard functionality and the activity logging. **What do you dislike about Gainsight Customer Success?** Sometimes it is slow which we hear a lot from our users about. I also would like to see more advancement in their AI functionality. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Visibility in how we interact with our customers. Driving CSM action in engaging all customers as well as driving positive client action. ### 15. GainSight Staircase is quite strong **Rating:** 3.5/5.0 stars **Reviewed by:** Jordan L. | Product Marketing Manager | Account Manager, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2026 **What do you like best about Gainsight Customer Success?** GainSight Staircase Customer Success has helped our department proactively act on early churn signals more quickly, leading to more positive outcomes. We’re also taking advantage of the AI Expansion Insights to better identify and pursue growth opportunities within our existing customer base. **What do you dislike about Gainsight Customer Success?** Lack of new functionality in past years and we need more automated integrations between Staircase and CTA’s **What problems is Gainsight Customer Success solving and how is that benefiting you?** Analyzing support tickets, emails, Gong calls, etc to track churn risks and expansions across our 15,000+ customer base ### 16. Still leads the industry in Customer Success Management Platforms **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** May 28, 2026 **What do you like best about Gainsight Customer Success?** It’s a full-service suite of capabilities that supports every aspect of CS organizations, while also providing seamless bridges to cross-functional teams such as marketing, sales, community, and others. **What do you dislike about Gainsight Customer Success?** Enablement and adoption across CS field because of its complexity. After spending a lot of time configuring custom builds in the platform, it’s still a struggle to tell leadership a consistent ROI story due to not 100% of the field doing things consistently. That ongoing difficulty can lead to a lack of belief in the platform’s capabilities and, eventually, their attention diverts to other tools despite their limitations. **What problems is Gainsight Customer Success solving and how is that benefiting you?** A central repository for customer interactions and collaborative activities with their account teams. ### 17. Could be great for client project management but too many steps **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Gainsight Customer Success?** The success plans are annoyiing to create on a case-by-case basis. Also, if I don't hit save for one field and jump to another, it loses my work instead of auto-saving. **What do you dislike about Gainsight Customer Success?** Now that I can do task management, I need it to be more fluid. Too many check-boxes, too many save buttons and too many limits on charecters where there shouldn't be any. **What problems is Gainsight Customer Success solving and how is that benefiting you?** I get alerts when my client is not happy so I can jump on top of the issue right away regardless of them messaging me or another member of staff. ### 18. Partnering with our CS ops, education and digital teams **Rating:** 4.5/5.0 stars **Reviewed by:** Bo K. | Senior Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Gainsight Customer Success?** I love that we are able to keep multiple customer facing teams under one solution and connect the different applications easily. **What do you dislike about Gainsight Customer Success?** I have difficulty tracking product usage and outcome metrics when we have multiple products purchased under the same MSA or overall enterprise customer account **What problems is Gainsight Customer Success solving and how is that benefiting you?** Telemetry intro usage and outcomes as well as a source of truth for CS ### 19. Effortless Navigation Yet Intensive Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Joe K. | Manager, Client Retention, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Gainsight Customer Success?** I like that Gainsight Customer Success is pretty easy to navigate and that the user interface works really well. **What do you dislike about Gainsight Customer Success?** The call to actions, there's sometimes confusion between whether a rule needs to be created or the connectors need to be created, and the initial setup was pretty intensive. **What problems is Gainsight Customer Success solving and how is that benefiting you?** I use Gainsight Customer Success to drive actioning for our client success managers and account managers. ### 20. Strong CS platform, supports our enterprise needs very well and wide **Rating:** 5.0/5.0 stars **Reviewed by:** Ben S. | Chief Customer Officer, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Gainsight Customer Success?** We can make the workflow mirror our business process and the expansion of the platform allows us to connect the dots with our customers well - across CS, education, community and more. **What do you dislike about Gainsight Customer Success?** Just need to be careful and invest enough in the care and feeding of it - clear roadmaps, smart development and customizations. **What problems is Gainsight Customer Success solving and how is that benefiting you?** More integration of AI ### 21. Great experience for my first CS platform **Rating:** 4.5/5.0 stars **Reviewed by:** Ali F. | Manager **Reviewed Date:** May 21, 2026 **What do you like best about Gainsight Customer Success?** I really love the JO and CTA functionality—it makes it easy to scale customer outreach across a large team of Customer Success Managers. **What do you dislike about Gainsight Customer Success?** The copilot agent is very limited and not good for scripting or agentification. **What problems is Gainsight Customer Success solving and how is that benefiting you?** I created a round-robin set of CTAs for a project so we could reach out to 13k+ customers all at once. ### 22. Manager of IT GTM support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** May 28, 2026 **What do you like best about Gainsight Customer Success?** Overall, the conference was informative. Since I recently transitioned to Gainsight, the sessions were especially helpful in understanding the features, terminology, and recent releases. The Admin 200 training was also insightful and helped me navigate the system more confidently while getting familiar with it. **What do you dislike about Gainsight Customer Success?** As a first-time attendee, it would have been helpful if there were sessions covering the basics. **What problems is Gainsight Customer Success solving and how is that benefiting you?** The topics and features around churn and risk analysis are extremely beneficial, and they gave me several ideas on how we can approach the problem and implement them within my workplace. ### 23. Time-Saving and Scalable, Yet Needs Easier Segmentation **Rating:** 4.0/5.0 stars **Reviewed by:** J . **Reviewed Date:** November 13, 2025 **What do you like best about Gainsight Customer Success?** I truly value how Gainsight Customer Success significantly enhances the efficiency of our Customer Success Managers (CSMs) by giving back precious time, enabling us to scale our operations effectively. Its ability to reach unmanaged customers en masse is a standout feature, streamlining our processes across various needs. I particularly appreciate tools like the Group Send, Success Plans, Journey Orchestrator, AI Overview, and Copilot, each contributing to a more seamless customer management experience. These features collectively support a robust customer success strategy and provide a comprehensive overview, allowing for more informed decision-making. Overall, Gainsight Customer Success stands out as a more capable customer success customer relationship management (CRM) tool compared to others we've used, like Salesforce. Additionally, the initial setup was relatively easy, which was a great advantage for our team. **What do you dislike about Gainsight Customer Success?** I find that Gainsight Customer Success could be more user-friendly, particularly at the backend. When setting up recipient lists on a large scale, the process is not as intuitive as it could be. Additionally, it would be helpful if segmenting accounts were simpler, with easier options for categorization by product, country, and gender. **What problems is Gainsight Customer Success solving and how is that benefiting you?** I use Gainsight Customer Success to align CSMs, save time, and reach unmanaged customers efficiently, enhancing our scalability. ### 24. Empowers Customer Success with Insightful AI **Rating:** 4.5/5.0 stars **Reviewed by:** Ross M. **Reviewed Date:** November 13, 2025 **What do you like best about Gainsight Customer Success?** I love Gainsight Customer Success because it is a solution dedicated to customer success, making it a powerful tool for managing our customer interactions both for customer service and digital needs. It identifies at-risk accounts effectively, which is crucial for maintaining strong client relationships. Additionally, the AI overview is incredibly beneficial as it allows me, as a manager, to quickly update myself on account statuses. This feature is particularly valuable because it helps me keep track of accounts without needing to consult with the customer service representative, saving time and streamlining our workflow. **What do you dislike about Gainsight Customer Success?** I find the sentiment analysis feature of Gainsight Customer Success somewhat inaccurate. There are instances where the sentiment should be positive, but it is instead marked as red or amber, which can mislead our perception of customer satisfaction. Additionally, the initial setup took us a few months and it feels like we've only scratched the surface, indicating a steep learning curve that could be smoother. **What problems is Gainsight Customer Success solving and how is that benefiting you?** I use Gainsight Customer Success to manage customer interactions, quickly identify at-risk accounts, and get account updates without consulting CS reps. ### 25. Not optimised setup and lack of support limits Gainsight’s value **Rating:** 2.0/5.0 stars **Reviewed by:** Alberto S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Gainsight Customer Success?** What I appreciate most is having multiple data points, such as usage, support cases, and meetings, all consolidated in one place. Gainsight stands out because it allows us to track trends in our activities and easily report these insights to our leadership, eliminating the need for spreadsheets. **What do you dislike about Gainsight Customer Success?** The issues I have are likely more related to our specific setup than to Gainsight itself, but I also feel that Gainsight hasn't provided the support we need to resolve them. We are still missing a significant number of data points in our instance, which means we have to rely on several other platforms, ultimately reducing our reliance on Gainsight. Much of our administrative work is happening outside of Gainsight as well, and the inability to automatically track emails and respond to them within the platform is a major shortcoming compared to other tools. We are looking for an all-in-one solution, but our current setup doesn't make that possible. Even basic features, like easily viewing my portfolio, are lacking, so I end up using spreadsheets instead of Gainsight for this purpose. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Currently, it isn't addressing the challenges we face, and we're experiencing minimal benefit. However, I believe this is largely a result of our own setup rather than a limitation of Gainsight itself. I would really appreciate it if Gainsight could provide more support to us as CSMs in establishing the setup we need to achieve success. ### 26. It was fine but not the best I’ve used. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Gainsight Customer Success?** Once I became familiar with the interface, the ability to easily dial into accounts and add in my notes. I do like the timeline feature and the search functionality there, especially when looking follow up. It could have been the way we were set up, but I did not think it was very useful on helping create success plans or turn risk plans because the settings weren’t very interchangeable. **What do you dislike about Gainsight Customer Success?** It’s very hard to have visibility into anything in the way we were set up. **What problems is Gainsight Customer Success solving and how is that benefiting you?** It was aimed to be a CRM for Customer Success but it didn’t really solve any problems. ### 27. Bringing structure to chaos **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle M. | Golf League President **Reviewed Date:** May 28, 2026 **What do you like best about Gainsight Customer Success?** Gainsight is my one stop shop for managing my team and their entire book of business. It helps me simplify and bring clarity to account insights and reduce the risk to our ARR. Couldn’t live without it. **What do you dislike about Gainsight Customer Success?** Lack of attention to the mobile app development **What problems is Gainsight Customer Success solving and how is that benefiting you?** Churn risk mitigation ### 28. Been using it 10 years and stand by it! **Rating:** 4.5/5.0 stars **Reviewed by:** Rodger P. | Senior Onboarding Project Manager **Reviewed Date:** May 28, 2026 **What do you like best about Gainsight Customer Success?** Bringing teams together for proactive work has changed how CSM teams run. **What do you dislike about Gainsight Customer Success?** User management between products would be great to integrate better. It’s rough haven’t users groups for each app under the gainisght umbrella **What problems is Gainsight Customer Success solving and how is that benefiting you?** Success plans and timeline so we have everything in one place ### 29. Great Platform for Customer Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** May 22, 2026 **What do you like best about Gainsight Customer Success?** It allows us to bring together information from various tools, giving us quick insights into customer insights and overall health. **What do you dislike about Gainsight Customer Success?** There isn’t much to dislike. However, some features don’t allow for as much customizability without development resources or workarounds. **What problems is Gainsight Customer Success solving and how is that benefiting you?** It allows us to use one tool to streamline large amounts of information coming from different tools. With Gainsight’s continued advancements with AI, it has enabled increased automation for tracking information, removing manual steps and effort while also supporting better, more consistent information collection. ### 30. AI Success Plans **Rating:** 4.0/5.0 stars **Reviewed by:** Emanuel P. | Customer Support Representative **Reviewed Date:** May 28, 2026 **What do you like best about Gainsight Customer Success?** The flexibility to track different parts of the custo.er journey and creating actionable items for CSMs to do to be proactive. **What do you dislike about Gainsight Customer Success?** Ease of creating automation and data designs **What problems is Gainsight Customer Success solving and how is that benefiting you?** Quickly providing insights on the health of the customers adoption of the product ### 31. Very helpful for customer insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2026 **What do you like best about Gainsight Customer Success?** It allows me to understand insights from customer interactions. **What do you dislike about Gainsight Customer Success?** It doesn't give suggestions on how to maintain or increase NRR **What problems is Gainsight Customer Success solving and how is that benefiting you?** It gives me a full picture of a customer account, which is helpful when an account is large with many stakeholders. ### 32. Enhances Customer Insights, Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica C. **Reviewed Date:** January 27, 2026 **What do you like best about Gainsight Customer Success?** I find Gainsight Customer Success really easy to use, and it helps me keep track of all of my customers and the actions I need to take to ensure they stay healthy accounts. **What do you dislike about Gainsight Customer Success?** I wish I had more access in terms of integrations with our other systems, but that might be more of a permissions issue rather than a Gainsight issue. **What problems is Gainsight Customer Success solving and how is that benefiting you?** I use Gainsight Customer Success to manage my book of business. It gives me greater insight into which customers are healthy or need assistance, and it helps me track all my customers and actions to keep them healthy. ### 33. Good solution for customer success system of engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** May 27, 2026 **What do you like best about Gainsight Customer Success?** Customizable system of engagement to do daily work for customer success organizations that brings back control and prioritization decisions to CS organizations **What do you dislike about Gainsight Customer Success?** It can only be as good as you design it and clean data for it. You should do a full data hygiene and governance review as well as workflow definition before building out. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Gives control back to CS to optimize system of engagement and not have to fight Sales and Marketing Ops for prioritization ### 34. A Powerful CS Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Anna M. | Customer Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Gainsight Customer Success?** Having administered Gainsight across multiple organizations, I've consistently been impressed by its robust feature set and the sheer power it offers for Customer Success teams. The ability to centralize customer data, automate workflows, and gain deep insights into customer health is unparalleled. Features like CTAs, Playbooks, and the various reporting capabilities are incredibly valuable for driving proactive customer engagement and identifying at-risk accounts. It truly empowers CS teams to scale and operate more strategically. The continuous innovation and introduction of new functionalities also keep the platform at the forefront of Customer Success technology. If you're serious about scaling your Customer Success efforts and want a comprehensive platform that can handle complex customer data and workflows, Gainsight is an excellent choice. Be prepared for a significant implementation effort, as it's a powerful tool that requires thoughtful configuration to maximize its potential. Also, consider building strong internal knowledge and potentially investing in dedicated Gainsight administrators to navigate its intricacies. While the tech support can sometimes be a hurdle, the overall value and capabilities of the platform far outweigh this drawback for organizations committed to customer success. **What do you dislike about Gainsight Customer Success?** While the product itself is exceptional, my primary area for improvement lies with the technical support. There have been instances where resolving issues, especially complex ones, has taken longer than expected, or required multiple escalations. The initial response time can sometimes be slow, and the depth of knowledge from first-line support isn't always sufficient to quickly diagnose intricate problems. This can be frustrating when you're dealing with time-sensitive customer-facing issues. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Gainsight is instrumental in solving the critical challenge of customer retention and growth. It provides a holistic view of the customer journey, allowing us to proactively manage customer health, identify churn risks, and pinpoint expansion opportunities. By automating routine tasks, it frees up our Customer Success Managers to focus on high-value interactions. The comprehensive analytics help us understand what drives customer success and allows us to refine our strategies based on data, ultimately leading to improved customer satisfaction and reduced churn. ### 35. Good product, great capabilities, awesome support and improving everyday **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Gainsight Customer Success?** Expanded focus on AI-driven insights - Scalable journey orchestration **What do you dislike about Gainsight Customer Success?** Making advanced features more intuitive for everyday users **What problems is Gainsight Customer Success solving and how is that benefiting you?** - Bringing all CS processes at 1 place - Gain, grow and retain - Retain customers - Upsell and cross-sell customers - Measure health of a customer - Bring all the imp data at 1 place ### 36. Great CSP **Rating:** 4.0/5.0 stars **Reviewed by:** Jose B. | Team Manager, Customer Success **Reviewed Date:** May 28, 2026 **What do you like best about Gainsight Customer Success?** Best in class platform for Customer Success. Journey orchestrator is the best for scaling customer communications. **What do you dislike about Gainsight Customer Success?** Would love to see more built-in agentic capabilities! **What problems is Gainsight Customer Success solving and how is that benefiting you?** Customer health data, dashboarding, and some automation for surveying and email touchpoints ### 37. Senior Customer Success Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Chastity S. | Academic Support Co-Coordinator **Reviewed Date:** May 27, 2026 **What do you like best about Gainsight Customer Success?** I love the analytics and C360 data that provides an overall picture of customer usage, performance and sentiment. **What do you dislike about Gainsight Customer Success?** I would like to see gainsight more integrated in analytics platforms like Tableau **What problems is Gainsight Customer Success solving and how is that benefiting you?** Product usage and sentiment ### 38. Amazing Gainsight Customer Success for Scalability, Insights, and Actionability **Rating:** 5.0/5.0 stars **Reviewed by:** Tabitha C. | Optimization leader and customer insightts, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Gainsight Customer Success?** Gainsight customer success is amazing ... It helps with scalability, insights, actionability **What do you dislike about Gainsight Customer Success?** There is nothing I don't like about gainsight customensuccess **What problems is Gainsight Customer Success solving and how is that benefiting you?** Scalability for the lon tail customers and insights and proactive activities to reduce churn ### 39. Intelligent customer success management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** May 28, 2026 **What do you like best about Gainsight Customer Success?** I like the automation of playbooks, the AI capabilities, and having customer health and status all in one place. **What do you dislike about Gainsight Customer Success?** We’ve struggled with managing the different product quantities and with not having full access to all of the powerful tools and capabilities. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Tracking CSM progress and overall customer account health is much easier with this. It takes a lot of effort off the CSM and helps keep everything clearer and more organized. ### 40. Overly complex customer success platform with questionable ROI **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Gainsight Customer Success?** The health score visualization provides a quick snapshot of account status across our portfolio. The renewal tracking features help ensure nothing falls through the cracks during contract negotiations. The integration with Salesforce does maintain some data consistency between our sales and success teams. **What do you dislike about Gainsight Customer Success?** The interface feels clunky and unintuitive, requiring too many clicks to accomplish basic tasks. Data entry requirements are excessive and often feel like busy work rather than meaningful customer success activities. The reporting capabilities are overly complex for what should be straightforward customer health metrics. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Gainsight attempts to solve the problem of scattered customer data and inconsistent success processes across our team. The platform centralizes customer information and provides standardized workflows for managing accounts at scale. However, the administrative overhead often outweighs the organizational benefits it's supposed to provide. The health scoring system theoretically helps identify at-risk customers earlier than manual tracking methods. The success plan functionality aims to create consistency in how we onboard and manage customer relationships. Unfortunately, the time spent maintaining data in Gainsight often reduces the actual face-time we have with customers, which seems counterproductive to customer success goals. ### 41. Actionable Insights Driving Scalable Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Ben W. | Post Sale Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Gainsight Customer Success?** As a daily user and Gainsight admin, I've found Gainsight's CS platform absolutely essential for customer success teams to drive meaningful engagements and deliver customer outcomes at scale. Its strongest feature is the ability to leverage out of the box integrations , allowing connection with diverse data sources, breaking down silos. Access to data empowers our team with comprehensive, actionable insights, crucial for proactive customer engagement and strategic decision-making. **What do you dislike about Gainsight Customer Success?** While initial setup and configuration may require focused effort, particularly around data mapping and integration nuances, the long-term benefits clearly justify this investment. Continued enhancements around flexibility in custom reporting would further increase its utility. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Gainsight addresses the challenge of operationalizing the customer lifecycle at scale, effectively transforming Customer Success into a significant revenue generator for our organization. This strategic approach has streamlined processes and improved cross-team collaboration, directly contributing to revenue growth and customer retention. Overall, Gainsight delivers exceptional value in enabling customer success operations to scale effectively, transforming data-driven insights into measurable customer impact. ### 42. Like an F1 car. Lots of button, not for beginners, all the power % torque you could possibly want. **Rating:** 4.5/5.0 stars **Reviewed by:** Al H. **Reviewed Date:** May 28, 2026 **What do you like best about Gainsight Customer Success?** Available tooling, training resources, customization **What do you dislike about Gainsight Customer Success?** complexity, onboarding support, administrative tooling/analytics **What problems is Gainsight Customer Success solving and how is that benefiting you?** Segmentation of CS team accounts, automations/rule engine to manipulate SFDC data ### 43. Senior Customer Success Manager - I use Gainsight daily to monitor customer health. **Rating:** 5.0/5.0 stars **Reviewed by:** Steve J. | Senior Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2025 **What do you like best about Gainsight Customer Success?** I use Gainsight daily and I appreciate the configurable dashboard -- we have it tailored for our specific workflows and rely on it to monitor the latest information available. Furthermore, I find GS very easy to use -- I've been a user for about 12mo now, and feel like an expert in many regards. **What do you dislike about Gainsight Customer Success?** It would be nice if the font sizes in the widgets were better sized so that they didn't over-fill the widget. It could be that that's a feature that Gainsight already provides, and that we need to just update the widget labeling parameters. (?) **What problems is Gainsight Customer Success solving and how is that benefiting you?** Gainsight is reporting customer sentiment, product capacity utilization, customer usage trends, and monthly billing details. I meet with customers regularly and record meeting notes that I upload to Gainsight. Gainsight Sally does a terrific job of summarizing all of that data for executive management and account teams. ### 44. Great conference **Rating:** 5.0/5.0 stars **Reviewed by:** Anastasiia M. | Bilingual Customer Success Manager **Reviewed Date:** May 28, 2026 **What do you like best about Gainsight Customer Success?** Pulse is amazing conference for CS prople **What do you dislike about Gainsight Customer Success?** None all is good, conference is amazing. Lots of insights **What problems is Gainsight Customer Success solving and how is that benefiting you?** Onboarding ### 45. Streamlining processes **Rating:** 3.5/5.0 stars **Reviewed by:** Paula S. **Reviewed Date:** May 28, 2026 **What do you like best about Gainsight Customer Success?** Innovation and streamlining process game changer **What do you dislike about Gainsight Customer Success?** I find it extremely useful and have not uncovered a dislike **What problems is Gainsight Customer Success solving and how is that benefiting you?** Risk ### 46. User-Friendly Platform with Great Support Features, but Needs Dashboard and auto save **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah A. | Senior Product Marketing Manager - Agent Platform, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Gainsight Customer Success?** So easy to use you could learn it in 30 minutes. Easy to implement in any org because it's a non technical platform and great for customer service reps. Helps improve customer support with NPS surveys, RAG scores, transparent client meeting and email notes, AI summarizations and more. **What do you dislike about Gainsight Customer Success?** Not the best tool for renewal forecasting. Dashboards feel a bit clunky with the movable widgets. In a form or some sort, notes don't auto save. If you don't hit save, you have to retype it. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Improved our customer relationship/account management as we continued to grow and scale our offerings and CS org. We're able to handoff accounts with clear and transparent account notes, key contacts, renewal details, and AI summarizations. Helps us move faster and reduce internal back and forth. ### 47. Easy to Use and Great Metrics!! **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine D. | Customer Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Gainsight Customer Success?** I love that Gainsight is a one-stop shop for my customers' data. Along with email, it's the first app I power up every day. The various metrics help me get a better handle on where I need to focus to drive success, not only at the account level but at the territory level as well. Additionally, based on some asks I've made to our administrator, customizations help you tailor to meet your goals. Plus there's no ramp up time; UI is very clean and simple to learn. **What do you dislike about Gainsight Customer Success?** The only downside I can think of is that account/subscription level data is not housed in Gainsight but that may be the way my organization uses the tool. **What problems is Gainsight Customer Success solving and how is that benefiting you?** We all wonder about the emails that go unanswered. Was it even opened? The Gainsight email function solves the mystery and it's very easy to use. I've wrestled with incorporating logos in a signature block but otherwise it's a great solution to give insights to what messaging spurs open rates. ### 48. Great insights and data **Rating:** 5.0/5.0 stars **Reviewed by:** Andre S. | Senior Manager Customer Success, Computer & Network Security, Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Gainsight Customer Success?** Gen AI is a game changer and makes analyzing customers needs much easier **What do you dislike about Gainsight Customer Success?** No ability to build custom reports, this would allow for more detailed data analysys **What problems is Gainsight Customer Success solving and how is that benefiting you?** Large amount of customers means it difficult to get detailed, meaningful data manually. Gainsights makes this task easier ### 49. Deep insights to drive decisions **Rating:** 5.0/5.0 stars **Reviewed by:** Eric K. | Senior Vice President, Service, Support and Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Gainsight Customer Success?** Deep insights within our own data - because of the level of configurability, we can drive to very discrete data in our environments that enables us to surface important data on a daily basis. This has helped us measure very small movement each day in an automated way. Previously, we were measuring some of the same items monthly with a heaving human lift to get the data. This has enabled us to scale customer success and make data driven decisions otherwise not possible. **What do you dislike about Gainsight Customer Success?** This is not so much a dislike but just a reality - due to the high level of configurability it takes significant effort to learn then apply those learnings to get out the data you need. This is not a plug and play app, it takes knowledge and time to set it up to get out meaningful data. **What problems is Gainsight Customer Success solving and how is that benefiting you?** It is telling us what our customers are using, when, and how often. This has been helping in enabling proactive outreach through the automated CTAs, helping focus our team on the actions that matter most. ### 50. Easy to use as a CSM **Rating:** 5.0/5.0 stars **Reviewed by:** Ariana B. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Gainsight Customer Success?** I like being able to track customer activities and emails all in one place. My organization has an integration with Gong so our customer calls and notes populate in the timeline automatically. This saves me time and helps me easily reference information for an account. **What do you dislike about Gainsight Customer Success?** I am not a Gainsight admin so this may be due to my permission level, but I don't find the reporting super easy to use. **What problems is Gainsight Customer Success solving and how is that benefiting you?** Gainsight helps keep a source of truth for what has happened with an account. Employees from different teams can post information on the timeline which keeps us all informed on what communication has been sent to the customer. This makes us look better as we can reference a touchpoint the customer may have had with another team member. ## Gainsight Customer Success Discussions - [Is there a way I can have my checked off CTAs in cockpit disappear immediately?](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) - 1 comment, 1 upvote - [How do I make email chains more reusable and not have to constantly build out outreach programs?](https://www.g2.com/discussions/39327-how-do-i-make-email-chains-more-reusable-and-not-have-to-constantly-build-out-outreach-programs) - 1 comment, 1 upvote - [How do we import notes from our previous history of customer data into gainsites newsfeed](https://www.g2.com/discussions/how-do-we-import-notes-from-our-previous-history-of-customer-data-into-gainsites-newsfeed) - 2 comments, 1 upvote - [What are the most efficient and effective ways of using GS?](https://www.g2.com/discussions/what-are-the-most-efficient-and-effective-ways-of-using-gs) - 1 comment, 1 upvote - [How do you suggest we go about ensuring different groups in the organization collaborate effectively](https://www.g2.com/discussions/how-do-you-suggest-we-go-about-ensuring-different-groups-in-the-organization-collaborate-effectively) - 1 comment, 1 upvote - [View Gainsight Customer Success pricing details and edition comparison](https://www.g2.com/products/gainsight-customer-success/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+16%3A57%3A35+-0500&secure%5Bsession_id%5D=d664996a-3d31-4a5a-9077-45654e0c090d&secure%5Btoken%5D=f94373125f455df2edc9835b6bdeedb754c7af0702be48e1bf68b2b04e69ce64&format=llm_user) ## Gainsight Customer Success Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Azure DevOps Labs](https://www.g2.com/products/azure-devops-labs/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Databricks](https://www.g2.com/products/databricks/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Matik](https://www.g2.com/products/matik/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Productboard](https://www.g2.com/products/productboard/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [UserVoice](https://www.g2.com/products/uservoice/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Gainsight Customer Success Features **Customer Information** - Customer Health Scores - Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys - NPS of Customers - Customer Engagement **Sales Team** - Flexible Sales Process - Playbooks **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Platform** - Health Score - Customer Profiles - Notifications - NPS of Customers **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **Intelligence** - Opportunity Identification - Zero-touch Renewals - Smart Content **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Predictions** - Service Quality Assurance - Predictive Analytics - Revenue Impact - Artificial Intelligence - Sentiment - Retention - Behavior Analytics - Usage Tracking/Analytics **Platform** - Reporting & Dashboards - Third-Party Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management - Collaboration Tools - Real-Time Data - Activity Dashboard - Customer Experience Management - Churn Management - Survey/Poll Management - Communication Management - Task Management - Customer Management - Account Management - Renewal Management - Feedback Management - Knowledge Base Management - Revenue Management - Workflow Management - Contact Management - Email Management - Configurable Workflow **Mapping** - Multiple Org Charts - Stakeholder Roles **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Loyalty Program - AI Copilot - Campaign Personalization - Personalization - Email Campaign Management - A/B Testing - Knowledge Base Management - Renewal Management - Performance Metrics - Workflow Management - Behavioral Targeting - Customer Engagement - Sentiment Analysis - Engagement Tracking - Task Management - Feedback Management - Behavior Tracking - Retention Tracking - Support Ticket Management - User Onboarding - Lifecycle Management - Customer Surveys - Campaign Management - Real-time Alerts - Customer Journey Mapping - Cancellation Management - Third-Party Integrations - Review Monitoring - Customer Data Management - Referral Tracking - Customer Communication - Churn Management - Marketing Automation - Referral Management - Customer Segmentation - Messaging - Workflow Automation **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Agentic AI - Customer Revenue Optimization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Social Media Integration - Multi-Language **Additional Functionality** - Onboarding - Chat/Messaging - Performance Metrics - Activity Tracking - CRM - API - Customer Database - Customizable Templates - Widgets - Win/Loss Analysis - AI Copilot - Event Triggered Actions - Surveys & Feedback - Engagement Tracking - Customer Segmentation - Customizable Reports - Drag & Drop - Customer History - Reporting & Statistics - Reporting/Analytics - Customizable Forms - Customizable Branding - Usage Tracking/Analytics - Multi-Channel Communication - Account Alerts ## Top Gainsight Customer Success Alternatives - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - 4.7/5.0 (1,594 reviews) - [Totango](https://www.g2.com/products/totango/reviews) - 4.3/5.0 (1,140 reviews) - [Custify](https://www.g2.com/products/custify/reviews) - 4.7/5.0 (521 reviews)