--- title: Gainsight Customer Success Reviews meta\_title: 'Gainsight Customer Success Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1754 reviews by the users' company size, role or industry to find out how Gainsight Customer Success works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1754 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Gainsight Customer Success Reviews & Product Details Visit Website Gainsight Customer Success brings together rich agentic insights, relationship-level intelligence, and a multi-dimensional health scoring to surface risk and expansion opportunities a full quarter earlier, then turns those insights into action through coordinated retention, expansion, and renewal motions across every customer segment, including the long-tail. Designed for enterprise complexity spanning multiple products, hierarchies, and stakeholders, Gainsight supports human-led, digital-led, and agent-led programs, enabling teams to scale outcomes across their entire book of business and deliver Retention-as-a-Service (RaaS). The result is measurable impact and scale, including 50% increased CSM capacity, 15% higher expansion, 95% forecast accuracy, and 20% reduced churn—all backed by a decade of CS expertise and the largest community of CS professionals. * * * Product Website Gainsight Customer Success Seller [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) Discussions [Gainsight Customer Success Community](https://www.g2.com/products/gainsight-customer-success/discuss) Languages Supported English, Japanese Solution Type Best-of-Breed Overview by Gainsight Marketing Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/gainsight-customer-success/pricing) Gainsight Inc. Solutions (1) See how Gainsight Inc. products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Customer Success SolutionBy Gainsight Inc. ](/sellers/gainsight-inc/solutions/customer-success) Show More ## Gainsight Customer Success Integrations (17) What do users say about integrations? Verified by Gainsight Customer Success [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure DevOps Labs ](https://www.g2.com/products/azure-devops-labs/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Databricks ](https://www.g2.com/products/databricks/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Matik ](https://www.g2.com/products/matik/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Productboard ](https://www.g2.com/products/productboard/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") UserVoice ](https://www.g2.com/products/uservoice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More BW Ben W. Post Sale Program Manager Mid-Market (51-1000 emp.) 7/8/2025 "Actionable Insights Driving Scalable Customer Success" 5/5 What do you like best about Gainsight Customer Success? As a daily user and Gainsight admin, I've found Gainsight's CS platform absolutely essential for customer success teams to drive meaningful engagements and deliver customer outcomes at scale. Its strongest feature is the ability to leverage out of the box integrations , allowing connection with diverse data sources, breaking down silos. Access to data empowers our team with comprehensive, actionable insights, crucial for proactive customer engagement and strategic decision-making. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? While initial setup and configuration may require focused effort, particularly around data mapping and integration nuances, the long-term benefits clearly justify this investment. Continued enhancements around flexibility in custom reporting would further increase its utility. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Gainsight addresses the challenge of operationalizing the customer lifecycle at scale, effectively transforming Customer Success into a significant revenue generator for our organization. This strategic approach has streamlined processes and improved cross-team collaboration, directly contributing to revenue growth and customer retention. Overall, Gainsight delivers exceptional value in enabling customer success operations to scale effectively, transforming data-driven insights into measurable customer impact. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Al H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Al H.") AH Al H. 5/28/2026 "Like an F1 car. Lots of button, not for beginners, all the power % torque you could possibly want." 4.5/5 What do you like best about Gainsight Customer Success? Available tooling, training resources, customization Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? complexity, onboarding support, administrative tooling/analytics Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Segmentation of CS team accounts, automations/rule engine to manipulate SFDC data Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite SJ Steve J. Senior Customer Success Manager Small-Business (50 or fewer emp.) 6/29/2025 "Senior Customer Success Manager - I use Gainsight daily to monitor customer health." 5/5 What do you like best about Gainsight Customer Success? I use Gainsight daily and I appreciate the configurable dashboard -- we have it tailored for our specific workflows and rely on it to monitor the latest information available. Furthermore, I find GS very easy to use -- I've been a user for about 12mo now, and feel like an expert in many regards. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? It would be nice if the font sizes in the widgets were better sized so that they didn't over-fill the widget. It could be that that's a feature that Gainsight already provides, and that we need to just update the widget labeling parameters. (?) Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Gainsight is reporting customer sentiment, product capacity utilization, customer usage trends, and monthly billing details. I meet with customers regularly and record meeting notes that I upload to Gainsight. Gainsight Sally does a terrific job of summarizing all of that data for executive management and account teams. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Anastasiia M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anastasiia M.") AM Anastasiia M. Bilingual Customer Success Manager 5/28/2026 "Great conference" 5/5 What do you like best about Gainsight Customer Success? Pulse is amazing conference for CS prople Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? None all is good, conference is amazing. Lots of insights Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Onboarding Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Paula S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paula S.") PS Paula S. 5/28/2026 "Streamlining processes" 3.5/5 What do you like best about Gainsight Customer Success? Innovation and streamlining process game changer Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? I find it extremely useful and have not uncovered a dislike Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Risk Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Sarah A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah A.") SA Sarah A. Senior Product Marketing Manager - Agent Platform Enterprise (\> 1000 emp.) 10/13/2025 "User-Friendly Platform with Great Support Features, but Needs Dashboard and auto save" 5/5 What do you like best about Gainsight Customer Success? So easy to use you could learn it in 30 minutes. Easy to implement in any org because it's a non technical platform and great for customer service reps. Helps improve customer support with NPS surveys, RAG scores, transparent client meeting and email notes, AI summarizations and more. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? Not the best tool for renewal forecasting. Dashboards feel a bit clunky with the movable widgets. In a form or some sort, notes don't auto save. If you don't hit save, you have to retype it. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Improved our customer relationship/account management as we continued to grow and scale our offerings and CS org. We're able to handoff accounts with clear and transparent account notes, key contacts, renewal details, and AI summarizations. Helps us move faster and reduce internal back and forth. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite CD Catherine D. Customer Success Manager Enterprise (\> 1000 emp.) 6/9/2025 "Easy to Use and Great Metrics!!" 5/5 What do you like best about Gainsight Customer Success? I love that Gainsight is a one-stop shop for my customers' data. Along with email, it's the first app I power up every day. The various metrics help me get a better handle on where I need to focus to drive success, not only at the account level but at the territory level as well. Additionally, based on some asks I've made to our administrator, customizations help you tailor to meet your goals. Plus there's no ramp up time; UI is very clean and simple to learn. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? The only downside I can think of is that account/subscription level data is not housed in Gainsight but that may be the way my organization uses the tool. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? We all wonder about the emails that go unanswered. Was it even opened? The Gainsight email function solves the mystery and it's very easy to use. I've wrestled with incorporating logos in a signature block but otherwise it's a great solution to give insights to what messaging spurs open rates. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Andre S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andre S.") AS Andre S. Senior Manager Customer Success Computer & Network Security Enterprise (\> 1000 emp.) 10/2/2024 "Great insights and data" 5/5 What do you like best about Gainsight Customer Success? Gen AI is a game changer and makes analyzing customers needs much easier Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? No ability to build custom reports, this would allow for more detailed data analysys Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Large amount of customers means it difficult to get detailed, meaningful data manually. Gainsights makes this task easier Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 1/8/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller EK Eric K. Senior Vice President, Service, Support and Customer Success Mid-Market (51-1000 emp.) 6/4/2025 "Deep insights to drive decisions" 5/5 What do you like best about Gainsight Customer Success? Deep insights within our own data - because of the level of configurability, we can drive to very discrete data in our environments that enables us to surface important data on a daily basis. This has helped us measure very small movement each day in an automated way. Previously, we were measuring some of the same items monthly with a heaving human lift to get the data. This has enabled us to scale customer success and make data driven decisions otherwise not possible. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? This is not so much a dislike but just a reality - due to the high level of configurability it takes significant effort to learn then apply those learnings to get out the data you need. This is not a plug and play app, it takes knowledge and time to set it up to get out meaningful data. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? It is telling us what our customers are using, when, and how often. This has been helping in enabling proactive outreach through the automated CTAs, helping focus our team on the actions that matter most. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ariana B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ariana B.") AB Ariana B. Customer Success Manager Small-Business (50 or fewer emp.) 7/14/2025 "Easy to use as a CSM" 5/5 What do you like best about Gainsight Customer Success? I like being able to track customer activities and emails all in one place. My organization has an integration with Gong so our customer calls and notes populate in the timeline automatically. This saves me time and helps me easily reference information for an account. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Success? I am not a Gainsight admin so this may be due to my permission level, but I don't find the reporting super easy to use. Review collected by and hosted on G2.com. What problems is Gainsight Customer Success solving and how is that benefiting you? Gainsight helps keep a source of truth for what has happened with an account. Employees from different teams can post information on the timeline which keeps us all informed on what communication has been sent to the customer. This makes us look better as we can reference a touchpoint the customer may have had with another team member. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Gainsight Customer Success? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Gainsight Customer Success ](https://www.g2.com/products/gainsight-customer-success/discussions/new) ![Navaneeth M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navaneeth M.") NM Navaneeth Mohanan • Last activity 3 months ago What is the most recommended experience management software for large enterprises? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-the-most-recommended-experience-management-software-for-large-enterprises) ![Tynan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tynan A.") TA Tynan Allan • Last activity about 4 years ago Is there a way I can have my checked off CTAs in cockpit disappear immediately? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) [ View all Discussions ](https://www.g2.com/products/gainsight-customer-success/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 18 months ### Average Discount 16% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/gainsight-customer-success/pricing) ## How much does Gainsight Customer Success cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 50 purchases. Get Price Estimate Gainsight Customer Success Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_744ed52507e8a595ec88a4db46cf5abd/churnzero.jpg "Product Avatar Image") ChurnZero 4.7/5(1,609) [ Compare Now ](https://www.g2.com/compare/churnzero-vs-gainsight-customer-success) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9c908804b5766dffa9767b7692efab76/totango.png "Product Avatar Image") Totango 4.3/5(1,150) [ Compare Now ](https://www.g2.com/compare/gainsight-customer-success-vs-totango) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b0117a1ce9cc6af3498adeee8b367f5/planhat.jpg "Product Avatar Image") Planhat 4.5/5(954) [ Compare Now ](https://www.g2.com/compare/gainsight-customer-success-vs-planhat) ##### ##### Gainsight Customer Success Features Customer Information Customer Health Scores Customer Monitoring Customer Profiles Predictions Churn Risk Platform Reporting & Dashboards Third-Party Integrations Data Import & Export Tools [ View More Features ](https://www.g2.com/products/gainsight-customer-success/features) ## Top-Rated Alternatives [ ![ChurnZero](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ChurnZero") ChurnZero 4.7/5(1,609) ](https://www.g2.com/products/churnzero/reviews) [ ![Totango](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Totango") Totango 4.3/5(1,150) ](https://www.g2.com/products/totango/reviews) [ ![Custify](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Custify") Custify 4.7/5(527) ](https://www.g2.com/products/custify/reviews) [ View All Alternatives ](https://www.g2.com/products/gainsight-customer-success/competitors/alternatives) ##### Categories on G2 [Experience Management](https://www.g2.com/categories/experience-management)[Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization)[Customer Success](https://www.g2.com/categories/customer-success) [Experience Management](https://www.g2.com/categories/experience-management)[Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization)[Customer Success](https://www.g2.com/categories/customer-success)[Proactive Customer Retention](https://www.g2.com/categories/proactive-customer-retention) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which AI business operations tool delivers the fastest ROI?](https://www.g2.com/discussions/which-ai-business-operations-tool-delivers-the-fastest-roi)[Outreach vs Salesloft vs Apollo: which sales engagement platform is actually better for an SDR team of 15 doing cold outbound?](https://www.g2.com/discussions/outreach-vs-salesloft-vs-apollo-which-sales-engagement-platform-is-actually-better-for-an-sdr-team-of-15-doing-cold-outbound)[What corporate volunteering platforms are genuinely worth using for a company that wants to measure real social impact rather than just logging hours for the annual CSR report?](https://www.g2.com/discussions/what-corporate-volunteering-platforms-are-genuinely-worth-using-for-a-company-that-wants-to-measure-real-social-impact-rather-than-just-logging-hours-for-the-annual-csr-report) [Which Quote-to-Cash software enables accurate revenue recognition and ASC 606 compliance for a finance team that cannot afford to get deferred revenue reporting wrong?](https://www.g2.com/discussions/which-quote-to-cash-software-enables-accurate-revenue-recognition-and-asc-606-compliance-for-a-finance-team-that-cannot-afford-to-get-deferred-revenue-reporting-wrong)[Best PIM software for eCommerce site](https://www.g2.com/discussions/what-s-the-best-pim-software-for-ecommerce-sites)[Pros and Cons Details](https://www.g2.com/products/gainsight-customer-success/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)