I appreciate the level of customization available to create a community experience that is truly aligned with our branding. Review collected by and hosted on G2.com.

The level of customization available requires a fair bit of time dedicated to it, so you've got to be committed to taking advantage of the entire platform and suite of tools. Review collected by and hosted on G2.com.

The platform is easy to configure and simple to use - Our customers can easily interact with one another and they enjoy the UX. It's very easy for us to gather product feedback and triage ideas with the product team through the ProductBoard integration. I appreciated the detailed onboarding checklist through Asana, that made our implementation process very simple. Review collected by and hosted on G2.com.

We've had a very disappointing experience with the Digital Hub support team on numerous occasions. Lack of consistent communication, extreme delays in requestsed changes, and no solid resources to help with community activation. Not to mention much of their help center documentation is out of date and not helpful at all. I've found that many of the analytics dashboards are frequently buggy and don't show consistent data. Review collected by and hosted on G2.com.

What I like best about Gainsight Customer Communities is their ease of use and intuitive design. The platform is user-friendly, making it simple to navigate and find the information I need quickly. Review collected by and hosted on G2.com.

For my use, I haven't found anything missing. Review collected by and hosted on G2.com.

It is simple to adjust, very users friendly. Review collected by and hosted on G2.com.

I wish we were able to adjust more of the components to our needs. Review collected by and hosted on G2.com.

Collaborating with others in my industry. Review collected by and hosted on G2.com.

Nothing that I can think of now. I wish I could spend more time! Review collected by and hosted on G2.com.

Having the ability to see customers sides Review collected by and hosted on G2.com.

not always able to pull the data, information I need Review collected by and hosted on G2.com.

Finding resources on areas that may not be in the GS support articles Review collected by and hosted on G2.com.

It's very overwhelming and sometimes produces too many results. I don't use it often bc it's too much for me Review collected by and hosted on G2.com.

It's great for the community builder that is looking to mimic other popular communities i.e. Zapier, Insided, Gong, Monday.com, etc. This is designed to be a user community first and foremost. Review collected by and hosted on G2.com.

I didn't learn that this was a user community first and I'm trying to build a community of practice and for that it's really hard to use - it's not matching my use case too well, but we're locked in so we're making the most of it.

Creating events for your community is cumbersome and really only works if you don't plan on hosting a lot of events. You can't do recurring events or duplicate them which is a huge pain point for us. Review collected by and hosted on G2.com.

The platform is easy to use and the feature set is tailored to B2B businesses. inSided provides their own community as well, so it's easy to suggest new features or get help through their forums. The Support and Product teams are also amazing to work with. Review collected by and hosted on G2.com.

Some of the features are not fully fleshed out like you would expect. I think this is a result of inSided being a younger company and having to prioritize a lot of work as it grows. For example, some community modules have robust subscription and notification features, or features to filter or customize the page, while other community modules lack these same notification and filtering options. However, inSided does respond to idea submissions, and they are making steady improvements across the board with each passing quarter. Review collected by and hosted on G2.com.

The platform is very user friendly; using the control backend to post/manage content and set up the user flow is easy. The support from the InSided team is also excellent. Support works fast to fix any problems you have, and their onboarding sessions ensure you are equipped to launch successfully.

I really enjoy the different features of the platform and they speak to everything our customers are most interested in; exploring discussion boards to find meaningful conversations, connecting with our own experts, or staying up to date on new products we release. Review collected by and hosted on G2.com.

In regards to the tool itself, there's not anything that I feel is missing.

One small thing more on the control backend is that once a post is live you are unable to change the post date. So while you are building out your community (and before inviting any users) it may be smart to wait until the very last week to make your post uploads. Review collected by and hosted on G2.com.