It makes it easy to connect with other people and get answers. I have a feeling of a community when I can ask anything I want. It's pretty simple to use, and I like that you can suggest product ideas and get feedback. Review collected by and hosted on G2.com.

The search function could be improved because it does not always show the best results and it might take some time to find what you want. Also, a bit more customization would be good, in order for every brand to match their style. Review collected by and hosted on G2.com.

Honestly, it’s just real nice to have one spot where users can talk, ask stuff, and share ideas. Makes it way easier to see what folks actually care about. The upvoting on ideas is great too — helps us know what to prioritize without guessing. Also, we don’t gotta chase feedback across a bunch of places anymore, it's all right there. Review collected by and hosted on G2.com.

Setup wasn’t super smooth tbh. Took us a while to figure out where stuff was and how to get folks to start using it. Also the email alerts were kinda annoying till we fixed the settings. And would be nice if mobile version was a bit cleaner – some ppl said it’s hard to browse there. Review collected by and hosted on G2.com.

Helping coustmer to create software according to their personal needs by standard customize easy way . Review collected by and hosted on G2.com.

Lake ok availability and latency of respons . Review collected by and hosted on G2.com.

You can build out an extremely visually appealing space that customers can identify with. Review collected by and hosted on G2.com.

Nothing at this time. We are still building our community out so haven’t run into any roadblocks yet. Review collected by and hosted on G2.com.

It´s great that I can keep testimonials, and best customer successes in one place Review collected by and hosted on G2.com.

not really something that I can think of at the minute of testing the software Review collected by and hosted on G2.com.

It is super easy to set up also in your company CI and the best of all you don't need coding skills.

My favourite tools are:

- Highlighting different topics in different styles.

- Topics shown automatically on the homepage according to preselected criteria.

- Group Management is very simple

- Sending an E-Mail Campaign to a specific member segment who fulfill certain criteria is so easy and the KPIs are immediately visible and great Review collected by and hosted on G2.com.

The events area, we'd like to do community led events and event management with sending messages to participants, followups etc. Review collected by and hosted on G2.com.

It is a super inclusive community allowing for versatile products and resources to be made. Review collected by and hosted on G2.com.

It is conitnously being built out which is not a bad thing, but requires some new learning when a new product is released. Review collected by and hosted on G2.com.

it is so good to have visibility of challenges and query for this product Review collected by and hosted on G2.com.

Seems that most of the discussion have no clear answer Review collected by and hosted on G2.com.

Onboarding new customers became more efficient as they could find answers from existing customer discussions. This reduced repetitive questions to our support team by about 30% Review collected by and hosted on G2.com.

The search functionality is basic and often misses relevant content. Users have to try multiple keyword variations to find what they need, which defeats the purpose of self-service Review collected by and hosted on G2.com.

The platform’s user interface is intuitive, making it easy to monitor key metrics and automate processes. While the initial setup can be complex, the platform offers strong support and training resources. Overall, Gainsight is a top choice for organizations looking to improve customer success and maximize value from their customer base. Review collected by and hosted on G2.com.

Lack some of the customization options.. Review collected by and hosted on G2.com.