Allowing customers and colleagues to connect to form a powerful bond and foster a closer relationship with our users Review collected by and hosted on G2.com.

Not being able to move posts into different areas myself Review collected by and hosted on G2.com.

Helps run our one to many strategies. We are rolling out our community to help with customer feedback and allow them to up vote. Review collected by and hosted on G2.com.

I've heard it can be difficult on the back end to manage some of the drag n drop. Review collected by and hosted on G2.com.

Its very customizable and user friendly. It connects with our other systems Review collected by and hosted on G2.com.

You need to have a bit more technical knowledge to administer Review collected by and hosted on G2.com.

Out of the box deployment! Synergy with GS Customer Success Review collected by and hosted on G2.com.

Limited customizations which is a pro and con Review collected by and hosted on G2.com.

Good Support when you need it. Responsive Community, as you'd expect. Understanding and supportive CSM. Review collected by and hosted on G2.com.

Can be slow to implement new ideas sometimes. Some feature updates aren't always 'perfect'. Review collected by and hosted on G2.com.

Ease of use, continued innovation and advancements, and the amount of customization available. Review collected by and hosted on G2.com.

There’s nothing in particular I need to call out about this. Review collected by and hosted on G2.com.

Good to get more than just customer interactions

insights of the engagement with customers and active advocations Review collected by and hosted on G2.com.

the design part can it be worked on and the niche Review collected by and hosted on G2.com.

The most helpful thing about Gainsight Customer Communities is being able to connect with customers and let them express their opinions on certain topics. This will let the customer know it's easy to use when reaching out to a customer representative about anything they want to ask. One of the best upsides would be to create brand loyalty with the customers for them to be using the platform itself frequently. Review collected by and hosted on G2.com.

Least helpful thing would most likely be that most customers which are not Generation Z or Millenials would find a bit more difficult for them to enter these communities as of easy access and integration wise as other teenagers or people who are used to using technology. I believe that implementing a better resource and access for those who don't know about the website much will be something useful to use and have, with that Customer support is able to provide more information and help with that. Review collected by and hosted on G2.com.

The two strongest features of Gainsight CC are their ease of use (both for customers and team) and integrations. These features made picking Gainsight CC an easy choice for my team. We were able to implement the platform quickly and get to work supporting our customers much faster than anticipated. Review collected by and hosted on G2.com.

Permissions and architecture could use a lot of work in Gainsight CC. Permissions tend to be all or nothing and architecture is predominantly single level. For example, we'd like to be able to have an ideation area for employees and another ideation area for customers. Due to both permissioning and architecture, we can't. It's either-or, and can't be both. Review collected by and hosted on G2.com.

I really like how Gainsight Customer Communities brings people together. The platform is easy to use and helps me quickly find answers. It feels like a friendly space where everyone can share ideas and learn from each other. This simple design makes it fun and useful for my work. Review collected by and hosted on G2.com.

One thing I don't like is that the platform can feel a bit too basic sometimes. I wish there were more advanced features or customization options, which could make it even easier to use. Review collected by and hosted on G2.com.