The ability to connect directly with other Gainsight admins facing similar challenges, sharing real-world solutions saves time versus trial-and-error, and it's helpful to see how other CS Ops teams structure their processes Review collected by and hosted on G2.com.

Sometimes it's hard to find relevant answers quickly, and older threads aren't always updated to reflect newer product changes, so it takes some digging to know if a solution still applies Review collected by and hosted on G2.com.

I really appreciate how Gainsight's platform integrates seamlessly with our needs at De Kindertelefoon and In je bol. The ability to customize features like the forum's look and feel or something as specific as toggling off "best answer" functionality has made it easy to cater to our unique community requirements. The tools are intuitive, and even with limited technical expertise, I've been able to make adjustments like CSS changes. The flexibility in implementation has been crucial for managing both our long-standing Kindertelefoon community and our newer In je bol platform.

Another highlight is the excellent customer support. Whether it's addressing complex issues like the visibility of topics with a very large number of replies in Gainsight Control or providing guidance on new tools like the search analytics dashboard, their team is responsive and proactive. I’ve felt supported every step of the way, and Nadia, in particular, has been fantastic as a dedicated contact person. Knowing I can rely on consistent and tailored assistance has made using Gainsight not just productive but truly collaborative. Review collected by and hosted on G2.com.

While the platform is robust, implementing changes can sometimes feel weighty, and we’ve had to carefully plan updates to avoid disruption. That said, Gainsight’s responsiveness and willingness to address these nuances have made these moments manageable, and overall, the positives far outweigh these small bumps. Review collected by and hosted on G2.com.

We've had a great experience with Gainsight Customer Communities. Prior to adopting the platform, we primarily relied on Skilljar for our customer education program. While Skilljar served us well, Gainsight has been a solid next step in our evolution, helping us expand beyond training and create a more connected customer experience.

One of the things I appreciate most is how easy the platform is to use, both for administrators and end users. The interface is intuitive, making it simple to manage content, engage customers, and drive adoption without a steep learning curve. Gainsight Customer Communities has helped us strengthen our education and engagement strategy, and it's been a valuable addition to our overall customer success program. Review collected by and hosted on G2.com.

There are very few things I dislike about Gainsight Customer Communities overall. If I had to identify an area for improvement, it would be that some advanced customizations and administrative workflows can take time to learn and occasionally require more configuration than expected. As the platform is highly capable, there can be a learning curve when setting up more complex use cases.

That said, the platform continues to evolve, and the benefits far outweigh any challenges. The ease of use, strong customer engagement capabilities, and seamless support for our education initiatives have made it a valuable investment for our team. Review collected by and hosted on G2.com.

This review is specifically for GS product support: Lauro and Cade are incredibly helpful! Their replies are always thoughtful, detailed, and easy to follow. They make working on Gainsight easy and enjoyable Review collected by and hosted on G2.com.

Occasional glitches on the community that are frustrating but sometimes not meaningful enough to reach out to support immediately Review collected by and hosted on G2.com.

The platform does a solid job of giving end users a central place to connect, share ideas, and post feature requests. The community engagement features work well for our customers, and overall the end-user experience is reasonably polished. When the Salesforce integration works as expected, it creates useful reporting between our community activity and our CRM data. Review collected by and hosted on G2.com.

I have found the admin experience to be frustrating. Admin access requires both a separate end-user account and a linked admin account, which creates unnecessary confusion during onboarding and troubleshooting. The SFDC package errors are poorly documented, and we've experienced silent failures in the Salesforce integration with no clear alerts or logs to diagnose the issue. Better error visibility and a unified admin account model would go a long way. Additional support during incident management and guidance around SFDC package upgrades is something that we have flagged to Gainsight for improvement. Review collected by and hosted on G2.com.

Gainsight's community product is very flexible: you can tailor how it’s built, choose from the available integrations, and shape the overall end-user experience. Review collected by and hosted on G2.com.

It’s fairly bulky to set up. It works well for supporting larger communities, but it would likely be overly complex for smaller ones. Review collected by and hosted on G2.com.

I’m a member of multiple Customer Communities, and I’ve been an admin in the past. My company also uses this for our Community. This is probably my favorite of the Gainsight products. It’s easy to use, integrates with Gainsight CS seamlessly, and has a clean interface. It also connects with a bunch of other tools, which makes it straightforward to pull our information in. Review collected by and hosted on G2.com.

I don't work closely enough with the product to have many concerns Review collected by and hosted on G2.com.

The community has been a great resource for troubleshooting, learning best practices, and finding solutions to common Gainsight challenges. It has helped me resolve issues faster and discover features I wasn't aware of. Review collected by and hosted on G2.com.

The search results can be difficult to navigate, and some articles are outdated or don't include enough technical detail. It can also take time to find the exact answer for complex use cases. Review collected by and hosted on G2.com.

From an admin perspective, Community is pretty easy to use. There is also a great tie in with our CS instance to gather or measure insights. Review collected by and hosted on G2.com.

Much like the CS side, it takes many clicks to accomplish a single task in some areas. Also group editing and management isn't as intuitive as it should be. Review collected by and hosted on G2.com.

I used the resources offered by GS customer communities to search for information when I had doubts around features I was using to manage my clients relationships via GS. As a CSM I use GS everyday and counting on an active community of uses is a big advantage when it comes to solving common problems. Review collected by and hosted on G2.com.

At first it was not easy to find. But after I few online searches I learned of its existence Review collected by and hosted on G2.com.