It is easy for community members to use and for administrators to manage. The InSided team from pre to post-sale is very responsive and genuinely interested in helping us reach our goals. Review collected by and hosted on G2.com.

The platform is missing basic aspects of a community designed for member engagement. There's no threading in conversations (the reply to replies) that you see on platforms from LinkedIn to Slack and that most users expect. There's no member directory or notification center. Review collected by and hosted on G2.com.

It is a complete tool that gives you almost everything you need to manage a community without the need for programming yourself. With a lot of basic knowledge you can quickly build the platform the way you want it. Handy features are also regularly added, such as recently custom pages and the option to provide separate updates about your products. This helps us enormously in centralizing and being transparent about our product updates and gives members the opportunity to provide targeted feedback, so that we can continue to develop in a more targeted way. This gives members an even greater level of engagement. For reference: we use Insided for business to consumer for a telecom provider. Review collected by and hosted on G2.com.

For very large communities, there is room for improvement in terms of search. I would like to see search in (larger) topics added to help members find their information better and to increase the reusability of content. I am also satisfied with what the platform can offer us. Review collected by and hosted on G2.com.

The Gainsight Digital Hub is easy and rather intuitive to use for admins. It is also very quick to implement because the basic functionality is there out of the box. The Gainsight team is fun to work with and responsive with issues. Review collected by and hosted on G2.com.

The ease of implementation comes with some downsides. As the platform is an out-of-box type of solution, some of the functionality is quite basic and configuration options are limited. Review collected by and hosted on G2.com.

The insided platform is very intuitive and easy to use. They are continually making updates to the product; it is fully functional for all of my organization's online community needs. There are so many resources to find answers to questions about using the platform as well. This is so helpful not to have to rely on Support or the CSM to respond to every question. Review collected by and hosted on G2.com.

The implementation process was a bit rocky due to some nuances from our old Community platform. The implementation consultant was patient and fair throughout the process, making the challenging times more manageable. Review collected by and hosted on G2.com.

Engaged and helpful; helpful community members Review collected by and hosted on G2.com.

Complex problems sometimes do not have any responses to Review collected by and hosted on G2.com.

Intuitive Design, I didn't have much time to get acquainted so was glad it was not too complex. You can access it frequently or as you please which is nice. I have not gotten stuck when using the system, but it seems relatively easy to seek help or support if needed. Review collected by and hosted on G2.com.

Modernise the design, doesn't feel like a new platform. Review collected by and hosted on G2.com.

inSided is an overall reliable platform that can provide a well-structured forum.

It is easy to use and intuitive for our end users.

The content is easily findable for members. We know that because there are hundreds of old threads that have a lot of views - even months after a thread has been solved, the comments yield a lot of knowledge.

It can be integrated with Zapier to extend on the features and build workflows - this gives us (almost) endless possibilities.

"Third Party Scripts" can unlock new features and customizations.

Our CSM is friendly and puts a lot of effort into fulfilling our demands.

I really like the flexibility that it gives us: content can be moved around and their title can be edited at any time. While the URL changes, the old URLs will always redirect the user to the right place.

The Homepage is quite personalizable and a lot of elements can be tailored to your needs.

Some of our feedback is being listened to - a few of the suggestions that I shared were actually implemented in the next year. I have attended a handful discovery calls and product interviews, and those have always been a positive experience. Review collected by and hosted on G2.com.

Like every software, there are some shortcomings:

The Event Area is very limited in functionalities and a Notification Center is missing completely. However, I believe that improvements on this end are already underway.

The Ideation Area is missing some core features that are present in other modules (e.g. displaying ranks, and the ability for end users to edit their comments).

What is also missing: bulk actions for posts (e.g. it is not possible to bulk-move multiple threads into a new subcategory). It is also not possible to change certain fields of user profiles in bulk.

For a small community with a handful thousand members, moderation is manageable. However, we would really wish to have a better and more scalable way to manage our moderation processes in the backend.

Customization is lacking, especially in the "Activity Stream" (the "news feed" of the home page) - users can sort by "newest" but not e.g. by trending, most popular, most views, etc. Review collected by and hosted on G2.com.

The platform has a modern look and feel that some incumbents are working to catch up to. But regardless of the out-of-the-box UI, Insided offers the most robust options I've seen for styling and customizing your community. From the ability to change any standard phrase, to theming and styling, to extending functionality via the API, to customizing experienes with CSS and HTLM ... there's not often an answer of "that can't be done." Of course it'd be great if everything was out-of-the-box ready, but this is just as good in reality. Rather than hardcode based around a "good for most" use case, Gainsight Digital Hub usually gives their customers the tools they need to customize to specific use cases. They've made specific gains on this in the past year with user segments, email campaigns, and custom pages. Most importantly, I am confident in their road map. Their vision of a customer hub fully aligns to our community strategy and new tools for personalized experiences (including AI assisted search) will take our cx to the next level. Review collected by and hosted on G2.com.

As a newer platform that is quickly scaling, there are sometimes inconsistencies between modules or functionality. Most of my pain points have come back to some version of "this is pretty much the same as [that other thing], why does it work slightly different?" However, this has been a point of emphasis for them over the past three quarters, and they adjusted their engineering approach after exposing some inconsistencies in how things have been developed. As a result, my experience has been much better and with little complaint over the past six months.

Sure, there are some functionality aspects I wish were already available, but that's the trade-off for choosing a newer platform in the space.

As this continues to be addressed, my biggest pain point is just eagerly anticipating the engagements they're developing. I love where the road map is headed and can't wait to get my hands on some upcoming features. Review collected by and hosted on G2.com.

I appreciate the easiness with which I can determine what topics need action, with the available dashboards. We're slowly exploring all other options available and I'm excited to start implementing them to support our clients better. Review collected by and hosted on G2.com.

It's just a tiny thing, but when responding to topics as a moderator in the backend, the layout of what you're writing doesn't come up the exact same way on the live platform. Mainly, the spaces between paragraphs can easily look way to small or way too big, making the text less easy to read for members. Same goes for not being able to determine where a picture should show up on the page. Review collected by and hosted on G2.com.

I've had the opportunity to use the no code community platform for some time now and overall, I'm pretty happy with my experience. The platform provides a user-friendly interface and an easy-to-use system that allows me to connect with other users, share knowledge, and collaborate on projects. The community aspect is a particular highlight, as it allows me to network with other like-minded individuals and access a wealth of information that I may not have had access to otherwise. Review collected by and hosted on G2.com.

However, there are a few areas where I think the platform could be improved. One of the main issues I've encountered is that the platform can be too inflexible at times. While there are many pre-built templates and features available, there are times when I've wanted to customize things more, and I've found that the platform doesn't always allow for that level of flexibility. This can be frustrating when I want to create something unique or when I need a specific feature that isn't available out of the box. Review collected by and hosted on G2.com.