--- title: Gainsight Customer Communities Reviews meta_title: 'Gainsight Customer Communities Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 273 reviews by the users' company size, role or industry to find out how Gainsight Customer Communities works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 273 scale: '5' date_modified: '2026-08-06' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Gainsight Customer Communities Reviews **Vendor:** Gainsight Inc. **Category:** [Online Community Management Software](https://www.g2.com/categories/online-community-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 273 ## About Gainsight Customer Communities Gainsight Customer Communities is a custom-branded online hub where customers can ask questions, learn from peers, explore product updates, and even influence product direction in one connected space. As teams strive to make the most of their time and resources, Gainsight CC makes it easy for customers to find answers quickly with multilingual capabilities, federated search, a robust knowledge base, and community forums. Customer Communities enhances admin and end-user experiences through intuitive integrations with Gainsight Customer Success, Skilljar by Gainsight, Gainsight Product Experience, and your broader tech stack to create a unified experience and automated workflows. With AI supporting search, personalization, translation, moderation, content creation, and analytics, Gainsight CC makes every interaction smarter while improving discoverability across AEO and SEO. By transforming everyday customer conversations into meaningful moments of connection, Gainsight CC drives deeper engagement, stronger adoption, and long-term retention. ## Gainsight Customer Communities Pros & Cons **What users like:** - Users highlight the **ease of use** of Gainsight Customer Communities, facilitating customer engagement and support efficiently. (9 reviews) - Users appreciate the **easy connectivity and community support** of Gainsight Customer Communities, enhancing collaboration and knowledge-sharing. (8 reviews) - Users value the **branding customization** in Gainsight Customer Communities, enhancing customer engagement and fostering brand loyalty. (5 reviews) - Users value the **meaningful engagement** in Gainsight Customer Communities for sharing insights and influencing product development. (5 reviews) - Users value the **active community engagement** in Gainsight Customer Communities for problem-solving and prioritizing features effectively. (4 reviews) - Users value the **centralized feedback management** that simplifies idea sharing and prioritization within the community. (4 reviews) - Users highly value the **fantastic customer support** , enhancing their experience and fostering community engagement effectively. (3 reviews) - Customization (2 reviews) - Innovation (2 reviews) - Intuitive Design (2 reviews) **What users dislike:** - Users find the **limited customization options** in Gainsight Customer Communities restricts functionality and user experience. (4 reviews) - Users find the **poor interface design** of Gainsight Customer Communities makes the experience less inviting and user-friendly. (3 reviews) - Users find the **difficult learning process** frustrating, as new product releases require continual adaptation to unfamiliar content. (2 reviews) - Users find the **difficult setup** process time-consuming, affecting initial usage and overall satisfaction with Gainsight Customer Communities. (2 reviews) - Users find Gainsight Customer Communities **expensive** , with limited budget-friendly options impacting their overall satisfaction. (2 reviews) - Limited Features (2 reviews) - Search Functionality (2 reviews) - Access Issues (1 reviews) - Content Management (1 reviews) - Users find **email issues** frustrating, particularly with alerts and lack of configurability in system emails. (1 reviews) ## Gainsight Customer Communities Reviews ### 1. The most user-friendly community out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Martin D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Gainsight Customer Communities?** There are many things to like about Gainsight and their products. First of all, you can personalize your community forum as you wish and adapt it to the company ideas and vision. There are monthly meetins with their rapresentatives to make sure everything is going well and promoting new features, ideas and settings for you (massive shoot-out to Oli here!). It's really easy to use and moderate, there is a lot of data and many options. The customers are having a good time using it as it's simple and all the topics can be stored under different categories. Whenever there is a tech problem, or any other type of issue, their support is great, quick, and solving everything as fast as possible. Sometimes if the problem is urgent, they can propritize your request and work on it even faster. **What do you dislike about Gainsight Customer Communities?** Nothing to dislike. Maybe the small tech issues that happens from time to time but that's quite normal and it's nothing major. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We use our forum to communicate with players and give them a better and personalized experience, but the main goal is so customers can discuss different topics with other customers. This is the only place where thsi can happen in our industry. ### 2. Great place to look into for issues or queries that are not mentioned in documentation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Gainsight Customer Communities?** I feel it as a best way to find answers for the day to day issues that are not mentioned in documentation. Also, I like the way they categorize 1. Ideas of improvements, 2. Questions (Answered) and 3. Questions (You could be the 1st to answer) clearly. **What do you dislike about Gainsight Customer Communities?** People in the community are not much active as they used to be. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Maintaining a place to gather like minded to solve and share information ### 3. Best support tool **Rating:** 3.5/5.0 stars **Reviewed by:** Weronika S. | Specjalista ds. zapewniania jakości/ Quality Assurance, Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Gainsight Customer Communities?** Relatable software fast response customized software according to requirements. **What do you dislike about Gainsight Customer Communities?** All good so far no dislikes maybe in future . **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Mostly client issues and it’s making work foce smoother and stronger. ### 4. New users impressed thus far **Rating:** 4.5/5.0 stars **Reviewed by:** Chris C. | Director Of Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Gainsight Customer Communities?** I love the possibilities it creates. We are new users and will build throughout 2025 with this. **What do you dislike about Gainsight Customer Communities?** I have not enough experience yet to complain. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Allowing our customers to grow together and put all of them together with like minds. ### 5. Quality platform template **Rating:** 4.5/5.0 stars **Reviewed by:** Tim C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2020 **What do you like best about Gainsight Customer Communities?** Very good SEO. Great Google indexing, and subsequently, great organic traffic. The UI also, good options for users and staff alike. They have also now improved the analytics section following client feedback. Exports create effective topic lists which you can filter according to what you need, making it better then Google Analytics in many aspect, even with a topic view account available. Customizable: you can edit, change, test easily and quickly on the front end. AND you can add your own HTML to make it truly unique. With regards to the integrations Insided allow, we as a community are no way making the most of what is on offer, with federated search, embeddable widgets and more, allowing you to combine your community content with your other online help resources, IF THERE IS THE APETITE INTERNALLY TO DO SO. Great support when things go wrong. And great advice from Kenneth our CSM. Kenneth is great, I can't say that enough! **What do you dislike about Gainsight Customer Communities?** Content creation, it's a bit glitchy, jumpy, and the tables are tricky to edit. Also features such as losing your message when you toggle between pages, and mobile display setting options. Feature requests seem to be predominantly vote based, so unless members of the Inspired community see your idea suggestion and vote for it, you won't see it be a priority. **Recommendations to others considering Gainsight Customer Communities:** Make the most of your customer success manager. They will find time for you if you take the time to consider how best to use this knowledge. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Customer support via call deflection. It's recommended to use a survey to track progress ### 6. I have had an ok experience using Gainsight Customer Communities for my business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Gainsight Customer Communities?** It has a great experience along with customers offering a great feedback loop and less retention while enabling the share of knowledge b ase **What do you dislike about Gainsight Customer Communities?** Not the easiest to use it is quite pricy it is limited when it comes to a budget friendly plan also sometimes it gets some bottlenecks **What problems is Gainsight Customer Communities solving and how is that benefiting you?** it helps me make my customers share more with me both the good and bad views ### 7. Great platform, great CSM, and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Lewys G. | Digital Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Gainsight Customer Communities?** The platform is very easy to use, comes with a lot of features, and the support we receive is fantastic. The platform has scaled with us really quickly, and all of our members are very happy with it too. Our CSM, Oliver, is especially brilliant — whether it is his client management, response time, creativity, or ideation, he's really on the ball. Plus, he's a lovely person. **What do you dislike about Gainsight Customer Communities?** There isn't anything to dislike, really. We have a few features on our wishlist, but Rome wasn't built in a day. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We are utilizing the community as much as possible. This includes ticket deflection for our Customer Experience team, knowledge base content by our Customer Education team, beta groups and discovery questions by our Product teams, and much more. ### 8. Gainsight Customer Communities **Rating:** 4.5/5.0 stars **Reviewed by:** Grzegorz B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Gainsight Customer Communities?** The direct access to customer feedback provided by the IFS Community is invaluable, enabling companies to gather insights for product improvements and innovation. The opportunity for co-creation of products and services with engaged community members, who also act as brand advocates, is a significant advantage. The ability to customize the layouts is excellent, and I am very pleased with the support we receive in case of any issues. **What do you dislike about Gainsight Customer Communities?** The control panel can be a bit slow; however, this is negligible. I am excited about the current roadmap and the new features that are being implemented. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** The Community platform offers a direct channel for customer feedback, which is essential for collecting insights that inform product improvements and drive innovation. It serves as an ideal hub for our customers to discover solutions that meet their needs. ### 9. Easy and efficient tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Gainsight Customer Communities?** Setting KPI's is very important for me and Gainsight allows me to track all variables I find important. **What do you dislike about Gainsight Customer Communities?** The user interface could be a little cleaner and possibly changing the font if the text to be more inviting. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Solving the gap we have between our product and the community that uses it. ### 10. Great software **Rating:** 3.5/5.0 stars **Reviewed by:** Christopher C. | Cfo, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2025 **What do you like best about Gainsight Customer Communities?** Very user friendly. Beautiful software. Easy to use. **What do you dislike about Gainsight Customer Communities?** I would have to say I don't like that it is not as easy to send a suggestion. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Feedback from the customers. ### 11. Very likely as it’s easy to use **Rating:** 2.5/5.0 stars **Reviewed by:** Erika S. | SEO Blog, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Gainsight Customer Communities?** Retention and expansion given to customers **What do you dislike about Gainsight Customer Communities?** I believe for me the pricing is what makes a difference **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Productivity ### 12. Good quality and very good customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Andreas J. | Technical Product Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Gainsight Customer Communities?** Certainly the good customer service. Every customer gets their own CSM who is always there to help and advise them. The software itself does everything it needs to do. It has a clear administration interface that is kept very modern. In addition, Gainsight is always trying to implement new features that make handling even easier and better. **What do you dislike about Gainsight Customer Communities?** There is a bit of a lack of functionality in some areas, but this can be largely ignored **What problems is Gainsight Customer Communities solving and how is that benefiting you?** The exchange of information and assistance is possible both between us and our customers, and between customers themselves. This significantly reduces the workload on our support team ### 13. Very useful tool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Gainsight Customer Communities?** My favorite thing about Gainsight Customer Communities is how easy it makes it for customers to connect and find answers on their own. **What do you dislike about Gainsight Customer Communities?** It takes a lot of time to set up and maintain **What problems is Gainsight Customer Communities solving and how is that benefiting you?** It reduced the reduced the need for direct support giving us more time ### 14. Good out of the box features - hoping to see more soon **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Gainsight Customer Communities?** Out of the box features are good and customization is easy. There are many options for how you want to structure your community and the analytics are sufficient. They are coming out with new features often and do a good job of listening to their clients when it comes to product enhancement. Good support and an excellent CS team. **What do you dislike about Gainsight Customer Communities?** Would love to have seen more multi-product features (though I think more will be coming out soon). Some of the customizability on pages except the home page were lacking. It was difficult to show the information that I wanted for the different product categories that I had. Some custom coding is necessary to get the most out of this software. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Community is the place where clients go to speak to each other, solve problems, find best practices, and navigate to our other client resource sites. It is the ONLY place in the company that offers all of these things. Gainsight CC is the place. ### 15. Intuitive, easy, and compatible with our tech stack! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Gainsight Customer Communities?** With Insided/Gainsight (legacy customers here!), we have grown our customer community from 62 beta testers strong to over 10000 members in the span of a few short years. As part of our continuous efforts, we can continue to enhance the functionality and integrations with platforms like Slack, Salesforce (SFDC), and our own product organization to improve the feedback loop. The software integrated beautifully with our tech stack, and we still haven't tapped into ALL of the system connections possible. One of my personal favorites is the ability to customize the homepage. This allows us to toggle and tweak the overview of elements that are most important to our members. The capability to customize third-party scripts ensures that nearly all phrases and wording align with our community brand. Overall, the platform is highly flexible, and the provided widgets are notably easier to use compared to other platforms. Since the implementation of these features, we have observed significant engagement that continues to grow. Our community members find the platform intuitive and easy to navigate, which has positively impacted their overall experience and participation (approx 80% adoption among customer base!) **What do you dislike about Gainsight Customer Communities?** I wish the homepage was even more customizable with more options to design, slide, and dice widgets etc. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Gathering our customers under one roof to build relationships, share best practices, and help them support each other. Ultimately, the connectivity and efficiency of having ONE channel the org can engage with our customers is invaluable. **Official Response from Katherine Schulte:** > Thanks for leaving your review! ### 16. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Gainsight Customer Communities?** It was very easy to connect with other professionals. I liked that I was able to build relationships easily on this platform. I also thought it was interesting to hear other leaders stories and experiences. **What do you dislike about Gainsight Customer Communities?** Not all discussions had high engagement. Also became a bit overwhelming in the start with everything. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** I had a problem of having limited opportunities to collaborate across teams, industries, and roles and Gainsight Customer communities include professionals from diverse sectors which really enabled cross-industry learning. ### 17. Quite happy with the processes overall **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Gainsight Customer Communities?** User-friendly, fairly priced based on value added **What do you dislike about Gainsight Customer Communities?** Concerns about how tailored it could be. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Quick access on the information I need, easy to navigate and it's usability and how use-friendly it is. ### 18. Excellent Partner and Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Gainsight Customer Communities?** Rather than talk about specific features (of which there are many), I'd rather highlight that Gainsight and before that InSided have been a fantastic partner for many years now. Rather than a vendor, they are a true partner that's consistently worked with us to meet our goals and objectives, they listen to our feedback on existing and in-development features to improve their product offering. Our CSM is great at fostering relationships with between community teams at other enterprises where the platforms are at a similar lifecycle stage, allowing for the sharing of ideas and collaborative initiatives. **What do you dislike about Gainsight Customer Communities?** Depending on your needs, you may find the navigation is a little outdated (especially for mobile) when compared to other platforms where their features are similar to more well-known Social Media sites. Reporting dashboards could be a little more portable. It's all accessible through API but if you just want a downloadable or automated mailout of dashboards to senior leadership, the only solution requires more manual input. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** - Deflection of Customer Supported contacts, by providing users with a place to find Peer-2-Peer support solutions - Communicating product updates to our user base - Hosting customer success guides in the form of user generated tips and tricks for getting the most from our product ### 19. Community Platform for B2B Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly B. | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Gainsight Customer Communities?** Gainsight is intuitive and simple to use, I was able to create our entire community with the support of 1 graphic designer. The ease of use tied to the Control or back end is why we ultimately purchased Gainsight over other community software. **What do you dislike about Gainsight Customer Communities?** I don't love the Event section or the reporting but both of those are on the roadmap for this year. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** It helping us increase user engagement with our brand and product and allowing us to offer value added program that creates brand affinity. Community helps us scale our CS organization while driving product adoption and usage. Provides us a platform to hear our customers better and provides our customers the opportunity to learn from each other. ### 20. Gainsight Customer Communities experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Gainsight Customer Communities?** It’s a great space to learn, share insights, and influence product development also collaboration, knowledge-sharing, and direct engagement with peers and experts **What do you dislike about Gainsight Customer Communities?** For me it's all right, and did not found the weakness **What problems is Gainsight Customer Communities solving and how is that benefiting you?** This helps me learn best practices, find solutions faster, and stay connected with experts ### 21. My experience with Gainsight Customer Communities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Gainsight Customer Communities?** It creates meaningful engagement to share experiences and best practices between end users and product developers **What do you dislike about Gainsight Customer Communities?** Nothing that I have come across while using that I disliked **What problems is Gainsight Customer Communities solving and how is that benefiting you?** It plays vital role in providing insight to understand feedbacks that will in turn help the improvement of service delivery ### 22. Community engagement:data centralization and awareness **Rating:** 5.0/5.0 stars **Reviewed by:** Madalina C. | Community Manager and Technical Analyst -Product Strategy Team, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Gainsight Customer Communities?** The platform helps you create different engaging activities; it innovates and creates new features every year . **What do you dislike about Gainsight Customer Communities?** It takes very long to get a feature approved . We asked for one a year ago but it's not even in the process yet. We would like to see more development on this matter. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Bringing the community together and centralizing data that can be easily accessed and proccessed. ### 23. Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Gainsight Customer Communities?** Ease of Implementation & everything is helpful **What do you dislike about Gainsight Customer Communities?** Number of feature they have so many feature it might confused me **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Customer Should be your 1 number priority ### 24. Easy platform to navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Gainsight Customer Communities?** The platform is easy for beginners to learn. This is my first role in managing community properties, and I had little to no issues navigating the platform operations. **What do you dislike about Gainsight Customer Communities?** I wish there were more editing tools given to users. Users should be able to change their topic titles and correct whether it's a question or conversation. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Gainsight Customer Communities allow a space for our users to gather and host events and lead groups to discuss our company's products and their interests. Having a central area where community conversations and activities happen is nice. ### 25. A solid community platform **Rating:** 4.5/5.0 stars **Reviewed by:** Kristine D. | Director, Market Intelligence & Analyst Relations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Gainsight Customer Communities?** Overall, the community is easy to configure, and there are good administrative tools. **What do you dislike about Gainsight Customer Communities?** I wish the system emails were more configurable like the email campaigns are. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Our community allows us to have bi-directional engagement with our customers and partners. ### 26. Transforming Customer Intel and Engagement with Gainsight Communities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Gainsight Customer Communities?** It has a very enhanced Customer Engagement delivering quality experience with the help of forms, forms and feedback loops I also like their Community Analytics as it offers insights into community activity and engagement, helping to measure the impact and identify areas for improvement Their seamless email integration works like WOW! **What do you dislike about Gainsight Customer Communities?** Overall Support response time can be improved. At times our team has experience delay in receiving appropirate & quality responses from their support team **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Gainsight Customer Communities solves the problem of fragmented customer engagement by providing us a centralized platform for interaction, support, and feedback. This benefitted us by enhancing customer satisfaction and loyalty programs through improved communication and self-service capabilities ### 27. Solid Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Rick V. | Vice President, Product Strategy, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Gainsight Customer Communities?** Community is more than a platform. I have enjoyed using the Insided Product, it is now the Gainsight CC platform. Innovations have been solid, reliability good, community member experience favorable. **What do you dislike about Gainsight Customer Communities?** I don't feel like I get enough information 'from' the product team on the product, especially outside of their own community. Meaning, I consume content thru things like Industry Events. The industry event is focused nearly entirely on customer stories, which are not very valuable to me. I do plan on renewing/staying however. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** A self-administering community plaform for our audience with minimal employee oversight. ### 28. Great tool with a great team behind it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Gainsight Customer Communities?** Our transition from our old community provider to inSided was very painless and was helped a lot by our amazing onboarding team, especially Vish. The platform was easy to design and use and the functionalities are very straightforward. The gamification system with the badges, ranks, and leaderboard is easy to use and very effective and the platform is simple to manage from a moderation point of view. The inSided team is super reactive and the support team has been very helpful. Having access to the Inspired Community is also super helpful for asking questions and getting tips and tricks. I also love the events section and the events calendar for advertising our upcoming events. **What do you dislike about Gainsight Customer Communities?** The analytics provided by the platform isn't the strongest, and it lacks some filtering options. We haven't yet implemented the Salesforce integration as it is taking some time but we are excited to see what the Gainsight integration will bring in terms of analytics. Group moderation is also an issue as you have to hold a seat to carry out most of the group functionalities (create groups, add/remove members) which is a large pain point for us. It would be amazing to be able to assign custom roles that allow employees to create and modify events and to own groups. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** It will be helpful for peer-to-peer engagement and reducing the workload for CSMs by creating a database of commonly-asked questions, as well as driving attendance at our events. It is a lot more customisable and straightforward than our previous provider and we can have a lot more creative flexibility with our layout. **Official Response from Katherine Schulte:** > Thank you for your review, we're glad we could help your peer-to-peer engagement! ### 29. Easy to get up and running quickly + deliver big impact **Rating:** 4.5/5.0 stars **Reviewed by:** Ellie S. | Head of Customer Marketing & Advocacy, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Gainsight Customer Communities?** Very easy for a non-technical leader to implement with little dev resources required; OOTB integrations are super easy. custom pages are a big new development win! **What do you dislike about Gainsight Customer Communities?** Biggest opportunities for Gainsight to tackle are 1) better way to discover & connect with members e.g. directory 2) better user group event functionality so buying seperate platforms to support isn't required **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Self-serve support for customers via peeer discussion forums, submitting product ideas to contribute customer-led feedback to our roadmap ### 30. Powerful tool with helpful support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Gainsight Customer Communities?** I appreciate the level of customization available to create a community experience that is truly aligned with our branding. **What do you dislike about Gainsight Customer Communities?** The level of customization available requires a fair bit of time dedicated to it, so you've got to be committed to taking advantage of the entire platform and suite of tools. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** A place for our customers, power users, and employees a like to connect and share ideas, feedback, and resources to improve overall engagement. ### 31. Good tool, not great **Rating:** 2.5/5.0 stars **Reviewed by:** Hannah M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Gainsight Customer Communities?** The platform is easy to configure and simple to use - Our customers can easily interact with one another and they enjoy the UX. It's very easy for us to gather product feedback and triage ideas with the product team through the ProductBoard integration. I appreciated the detailed onboarding checklist through Asana, that made our implementation process very simple. **What do you dislike about Gainsight Customer Communities?** We've had a very disappointing experience with the Digital Hub support team on numerous occasions. Lack of consistent communication, extreme delays in requestsed changes, and no solid resources to help with community activation. Not to mention much of their help center documentation is out of date and not helpful at all. I've found that many of the analytics dashboards are frequently buggy and don't show consistent data. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** The platform allows our customers to learn from one another and locate all of our resources in one centralized space. ### 32. basic use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Gainsight Customer Communities?** What I like best about Gainsight Customer Communities is their ease of use and intuitive design. The platform is user-friendly, making it simple to navigate and find the information I need quickly. **What do you dislike about Gainsight Customer Communities?** For my use, I haven't found anything missing. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** I use Gainsight Customer Communities to oversee and moderate posts, ensuring the community remains active and well-organized. ### 33. Great product. **Rating:** 4.0/5.0 stars **Reviewed by:** Idan T. | Product Marketing & Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2022 **What do you like best about Gainsight Customer Communities?** It is simple to adjust, very users friendly. **What do you dislike about Gainsight Customer Communities?** I wish we were able to adjust more of the components to our needs. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** It helps our users with consuming all the knowledge they need. **Official Response from Katherine Schulte:** > Idan, thanks for your feedback and review! ### 34. Area Vice President - Customer Success **Rating:** 4.5/5.0 stars **Reviewed by:** Tracy D. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Gainsight Customer Communities?** Collaborating with others in my industry. **What do you dislike about Gainsight Customer Communities?** Nothing that I can think of now. I wish I could spend more time! **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Creating nor efficiencies for our CSMs and giving us insights via data. ### 35. Daily moderation usage from a CX perspective **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Gainsight Customer Communities?** Having the ability to see customers sides **What do you dislike about Gainsight Customer Communities?** not always able to pull the data, information I need **What problems is Gainsight Customer Communities solving and how is that benefiting you?** communicating with customers on a different platform ### 36. plentiful info but where to begin **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Gainsight Customer Communities?** Finding resources on areas that may not be in the GS support articles **What do you dislike about Gainsight Customer Communities?** It's very overwhelming and sometimes produces too many results. I don't use it often bc it's too much for me **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Finding resolutions that others have used that have been successful that I may not have thought of ### 37. Gets the job done **Rating:** 3.0/5.0 stars **Reviewed by:** Elan M. | Customer Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Gainsight Customer Communities?** It's great for the community builder that is looking to mimic other popular communities i.e. Zapier, Insided, Gong, Monday.com, etc. This is designed to be a user community first and foremost. **What do you dislike about Gainsight Customer Communities?** I didn't learn that this was a user community first and I'm trying to build a community of practice and for that it's really hard to use - it's not matching my use case too well, but we're locked in so we're making the most of it. Creating events for your community is cumbersome and really only works if you don't plan on hosting a lot of events. You can't do recurring events or duplicate them which is a huge pain point for us. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We needed a singular space where our users and other onboarding professionals could go to level up their game. Insided definitely provides that and it's been nice having a one stop shop for all our announcements and events. **Official Response from Melanie G:** > Hey Elan - we really appreciate this feedback! While we agree that our product is definitely geared towards the use case of user communities, we do have customers using it for thought leadership. Our experts would be happy to help you brainstorm ways to more effectively use our solution. You'll be happy to know that our Events module is the next big area we're looking to enhance - things like scheduling, drafting, duplicating, and filtering (on the viewer side) will all be touched on + a lot more in the coming weeks. Please check your inbox for a message from your CSM - if there are other suggestions or points of feedback you'd be able to give us, we're all ears! Happy to give you more info about upcoming features releasing this quarter. ### 38. A tailored, easy-to-use community platform for B2B businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Javier R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Gainsight Customer Communities?** The platform is easy to use and the feature set is tailored to B2B businesses. inSided provides their own community as well, so it's easy to suggest new features or get help through their forums. The Support and Product teams are also amazing to work with. **What do you dislike about Gainsight Customer Communities?** Some of the features are not fully fleshed out like you would expect. I think this is a result of inSided being a younger company and having to prioritize a lot of work as it grows. For example, some community modules have robust subscription and notification features, or features to filter or customize the page, while other community modules lack these same notification and filtering options. However, inSided does respond to idea submissions, and they are making steady improvements across the board with each passing quarter. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** inSided provides a platform to centralize our self-serve resources such as support, documentation, product feedback, events, product updates, etc. We use inSided to allow users to ask questions publicly so that a maximum number of other users benefit, and so that the answers are indexed by search engines. inSided also allows our users to connect with and learn from one another. **Official Response from Katherine Schulte:** > Javier - we hear you loud and clear! Thanks for sharing your experience with us. ### 39. Customizable, Easy to learn, Customer Centric **Rating:** 5.0/5.0 stars **Reviewed by:** Nina B. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Gainsight Customer Communities?** The platform is very user friendly; using the control backend to post/manage content and set up the user flow is easy. The support from the InSided team is also excellent. Support works fast to fix any problems you have, and their onboarding sessions ensure you are equipped to launch successfully. I really enjoy the different features of the platform and they speak to everything our customers are most interested in; exploring discussion boards to find meaningful conversations, connecting with our own experts, or staying up to date on new products we release. **What do you dislike about Gainsight Customer Communities?** In regards to the tool itself, there's not anything that I feel is missing. One small thing more on the control backend is that once a post is live you are unable to change the post date. So while you are building out your community (and before inviting any users) it may be smart to wait until the very last week to make your post uploads. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** It is allowing us to set up a tech touch strategy with our mid-sized customers who don't necessarily have access to an account manager. With this tool we are able to bring them many digital touch points that will translate into them feeling well taken care of! **Official Response from Katherine Schulte:** > Thanks for your review, Nina! We're really happy to hear you find inSided so user friendly. ### 40. InSided Team is outstanding, configuration is easy, platform lacks some key functionality. **Rating:** 3.5/5.0 stars **Reviewed by:** Rhonda K. | Senior Director, Customer Engagement, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Gainsight Customer Communities?** It is easy for community members to use and for administrators to manage. The InSided team from pre to post-sale is very responsive and genuinely interested in helping us reach our goals. **What do you dislike about Gainsight Customer Communities?** The platform is missing basic aspects of a community designed for member engagement. There's no threading in conversations (the reply to replies) that you see on platforms from LinkedIn to Slack and that most users expect. There's no member directory or notification center. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Our InSided community will improve our customer experience and ease the burden from CS resources by providing access to product documentation and education and by allowing customers to ask and answer questions. Worth noting that we have just launched our community so these our benefits we hope to achieve but have not yet obtained at scale. In addition a significant amount of our value will come from the content we placed on the platform and not necessarily the platform itself. ### 41. An accessible and complete community tool **Rating:** 4.5/5.0 stars **Reviewed by:** Christian d. | Teamlead KPN klantenforum, Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Gainsight Customer Communities?** It is a complete tool that gives you almost everything you need to manage a community without the need for programming yourself. With a lot of basic knowledge you can quickly build the platform the way you want it. Handy features are also regularly added, such as recently custom pages and the option to provide separate updates about your products. This helps us enormously in centralizing and being transparent about our product updates and gives members the opportunity to provide targeted feedback, so that we can continue to develop in a more targeted way. This gives members an even greater level of engagement. For reference: we use Insided for business to consumer for a telecom provider. **What do you dislike about Gainsight Customer Communities?** For very large communities, there is room for improvement in terms of search. I would like to see search in (larger) topics added to help members find their information better and to increase the reusability of content. I am also satisfied with what the platform can offer us. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** The content that arises from questions and discussions is valuable content for us that can help other customers. Good content demonstrably helps us to deflect customer contact via manned channels. In addition, we are increasingly using the platform as input for feedback in order to further develop our services and products. **Official Response from Katherine Schulte:** > Hi Christian- thanks for taking the time to write up such a great review. Glad we could help you get feedback for your company! ### 42. Easy to use Community platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Gainsight Customer Communities?** The Gainsight Digital Hub is easy and rather intuitive to use for admins. It is also very quick to implement because the basic functionality is there out of the box. The Gainsight team is fun to work with and responsive with issues. **What do you dislike about Gainsight Customer Communities?** The ease of implementation comes with some downsides. As the platform is an out-of-box type of solution, some of the functionality is quite basic and configuration options are limited. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Sharing product knowledge in a scalable way, enabling self-support and networking for users. ### 43. Easy to use, intuitive Community Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle D. | Customer Engagement Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Gainsight Customer Communities?** The insided platform is very intuitive and easy to use. They are continually making updates to the product; it is fully functional for all of my organization's online community needs. There are so many resources to find answers to questions about using the platform as well. This is so helpful not to have to rely on Support or the CSM to respond to every question. **What do you dislike about Gainsight Customer Communities?** The implementation process was a bit rocky due to some nuances from our old Community platform. The implementation consultant was patient and fair throughout the process, making the challenging times more manageable. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Advancing our customer's industry and product knowledge as well as providing networking opportunities and case deflection. This is saving the organizaiton money in the area of Support and marketing. ### 44. Gainsight makes life easy **Rating:** 4.0/5.0 stars **Reviewed by:** Ritesh A. | Senior Director, Enterprise (> 1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Gainsight Customer Communities?** Engaged and helpful; helpful community members **What do you dislike about Gainsight Customer Communities?** Complex problems sometimes do not have any responses to **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Day-to-day reporting issues and how to hacks ### 45. Reliable, Intuitive design - Intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Gainsight Customer Communities?** Intuitive Design, I didn't have much time to get acquainted so was glad it was not too complex. You can access it frequently or as you please which is nice. I have not gotten stuck when using the system, but it seems relatively easy to seek help or support if needed. **What do you dislike about Gainsight Customer Communities?** Modernise the design, doesn't feel like a new platform. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Monitoring our platform usage and tracking usage trail off. This has ensured that we are able to reduce churn and improve system upsell. ### 46. A Well-structured platform for your online communities, with lots of potential for growth. **Rating:** 4.5/5.0 stars **Reviewed by:** Daniele B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Gainsight Customer Communities?** inSided is an overall reliable platform that can provide a well-structured forum. It is easy to use and intuitive for our end users. The content is easily findable for members. We know that because there are hundreds of old threads that have a lot of views - even months after a thread has been solved, the comments yield a lot of knowledge. It can be integrated with Zapier to extend on the features and build workflows - this gives us (almost) endless possibilities. "Third Party Scripts" can unlock new features and customizations. Our CSM is friendly and puts a lot of effort into fulfilling our demands. I really like the flexibility that it gives us: content can be moved around and their title can be edited at any time. While the URL changes, the old URLs will always redirect the user to the right place. The Homepage is quite personalizable and a lot of elements can be tailored to your needs. Some of our feedback is being listened to - a few of the suggestions that I shared were actually implemented in the next year. I have attended a handful discovery calls and product interviews, and those have always been a positive experience. **What do you dislike about Gainsight Customer Communities?** Like every software, there are some shortcomings: The Event Area is very limited in functionalities and a Notification Center is missing completely. However, I believe that improvements on this end are already underway. The Ideation Area is missing some core features that are present in other modules (e.g. displaying ranks, and the ability for end users to edit their comments). What is also missing: bulk actions for posts (e.g. it is not possible to bulk-move multiple threads into a new subcategory). It is also not possible to change certain fields of user profiles in bulk. For a small community with a handful thousand members, moderation is manageable. However, we would really wish to have a better and more scalable way to manage our moderation processes in the backend. Customization is lacking, especially in the "Activity Stream" (the "news feed" of the home page) - users can sort by "newest" but not e.g. by trending, most popular, most views, etc. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** inSided helps us centralize all the most important customer communications in one place - the benefits of community are enormous. The most valuable aspect is having a well-structured database of questions and answers, all submitted by users, so other users can solve their problems with one click. This saves time on both ends - our customers and our support agents. ### 47. Customizable, extensible, covers the table stakes functionality, and headed in the right direction **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Gainsight Customer Communities?** The platform has a modern look and feel that some incumbents are working to catch up to. But regardless of the out-of-the-box UI, Insided offers the most robust options I've seen for styling and customizing your community. From the ability to change any standard phrase, to theming and styling, to extending functionality via the API, to customizing experienes with CSS and HTLM ... there's not often an answer of "that can't be done." Of course it'd be great if everything was out-of-the-box ready, but this is just as good in reality. Rather than hardcode based around a "good for most" use case, Gainsight Digital Hub usually gives their customers the tools they need to customize to specific use cases. They've made specific gains on this in the past year with user segments, email campaigns, and custom pages. Most importantly, I am confident in their road map. Their vision of a customer hub fully aligns to our community strategy and new tools for personalized experiences (including AI assisted search) will take our cx to the next level. **What do you dislike about Gainsight Customer Communities?** As a newer platform that is quickly scaling, there are sometimes inconsistencies between modules or functionality. Most of my pain points have come back to some version of "this is pretty much the same as [that other thing], why does it work slightly different?" However, this has been a point of emphasis for them over the past three quarters, and they adjusted their engineering approach after exposing some inconsistencies in how things have been developed. As a result, my experience has been much better and with little complaint over the past six months. Sure, there are some functionality aspects I wish were already available, but that's the trade-off for choosing a newer platform in the space. As this continues to be addressed, my biggest pain point is just eagerly anticipating the engagements they're developing. I love where the road map is headed and can't wait to get my hands on some upcoming features. **Recommendations to others considering Gainsight Customer Communities:** Know that you're choosing a newer entrant in the space and set your expectations accordingly. It's not fully mature or at the scale of incumbents, so don't expect every bell and whistle to be pre-built and easy to use out-of-the-box. That said, I think their product vision and approach are on the right track. What they were able to do with Series A funding alone was truly impressive: winning some remarkable customers, especially other major technology players who have high expectations for the technology they use. Additionally, monitor the product vision and evolution now that Gainsight has acquired them. Overall, it seems that the acquisition will only accelerate their progress and improve things (especially a solid support team that could use an influx of resources to help meet the increasing demand of a growing customer base). However, if the pricing model gets overhauled or product vision changes dramatically, it could alter the long-term forecast for whether this fits your use case. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We're solving the challenges of digital customer success, self-service support, and a unified customer experience. We've consolidated many customer resources into one primary launchpad via our community. Thanks to Insided's extensibility and great federated search API, we can keep content and resources on non-Insided platforms while folding them a unified community experience (with both search and navigation). We've seen improved UX feedback, increased self-service, deflected support tickets, and faster response times from our previous community forum. Perhaps the strongest indicator is that visits to our community are up. In addition to growing active users, an average user visits our community weekly and often multiple times in one day. ### 48. Very happy with the overview that it gives me of the recent activities on our platform! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Gainsight Customer Communities?** I appreciate the easiness with which I can determine what topics need action, with the available dashboards. We're slowly exploring all other options available and I'm excited to start implementing them to support our clients better. **What do you dislike about Gainsight Customer Communities?** It's just a tiny thing, but when responding to topics as a moderator in the backend, the layout of what you're writing doesn't come up the exact same way on the live platform. Mainly, the spaces between paragraphs can easily look way to small or way too big, making the text less easy to read for members. Same goes for not being able to determine where a picture should show up on the page. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** By slowly creating a place for our clients to ask our questions, other than through our support team, it eventually will lower their workload. I myself work with slightly bigger enterprise clients, and we hope to eventually develop the core of our platform far enough to be able to have them use it too, giving them a higher value for their license and decreasing my workload as their account manager. ### 49. Great for Collaboration, but Sometimes Inflexible **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Gainsight Customer Communities?** I've had the opportunity to use the no code community platform for some time now and overall, I'm pretty happy with my experience. The platform provides a user-friendly interface and an easy-to-use system that allows me to connect with other users, share knowledge, and collaborate on projects. The community aspect is a particular highlight, as it allows me to network with other like-minded individuals and access a wealth of information that I may not have had access to otherwise. **What do you dislike about Gainsight Customer Communities?** However, there are a few areas where I think the platform could be improved. One of the main issues I've encountered is that the platform can be too inflexible at times. While there are many pre-built templates and features available, there are times when I've wanted to customize things more, and I've found that the platform doesn't always allow for that level of flexibility. This can be frustrating when I want to create something unique or when I need a specific feature that isn't available out of the box. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** The inSided Online Community Platform is solving several problems related to creating and managing an online community. One of the main problems it solves is providing a centralized platform for community members to connect and share information, while also allowing moderators to manage the community and ensure that conversations stay on track. Another key problem that inSided addresses is the difficulty of creating engagement and building relationships within an online community. By providing a platform that is easy to use and encourages participation, inSided helps to build a strong sense of community and fosters relationships between members. Additionally, inSided helps to solve the problem of scaling an online community. As a community grows, it can become difficult to manage and maintain, but inSided provides tools to help automate many of the processes involved in community management, such as moderation and content curation. Overall, the inSided Online Community Platform is benefiting me by providing a centralized platform to connect with others who share similar interests and by making it easy to participate and engage in discussions. As a result, I am able to learn from others, share my own knowledge and expertise, and build relationships with like-minded individuals. Additionally, the platform's automated features and tools help to make community management more efficient and effective, allowing me to focus more on building relationships and fostering engagement within the community. **Official Response from Katherine Schulte:** > Thank you so much for your detailed review! ### 50. I had a great experience using the InSided platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Etienne N. | Medical Device Guru, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Gainsight Customer Communities?** One of the best things about InSided is the community itself. I found huge benefit from the InSpired community that revolves around the InSided platform. Whenever I had a question, whether around the platform itself or around the business of community, there were people who were willing to take time out and help. **What do you dislike about Gainsight Customer Communities?** One thing that I felt was missing was the ability to easily build and send an email newsletter to community users. We would manually collect some of the best content and promote to our user base, but the ability to quickly identify and aggregate content that ranked high based on our priorities or metrics would be hugely beneficial. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** When we purchased InSided, our goal was to become the #1 online destination for medical devices. The InSided community platform has helped us move much closer to that goal of connecting MedTech professionals and becoming a one-stop shop of MedTech resources. **Official Response from Katherine Schulte:** > Hey Etienne - thanks for taking the time to write up such a great review. Glad we could help! ## Gainsight Customer Communities Discussions - [Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?](https://www.g2.com/discussions/25155-can-an-insided-community-especially-with-your-community-powered-knowledge-base-exist-as-a-bolt-on-alongside-an-online-help-centre-or-for-real-success-does-a-company-need-to-commit-to-the-community-as-the-online-resource-for-customer-support) - 2 comments, 1 upvote - [What does inSided Online Community Platform do?](https://www.g2.com/discussions/what-does-insided-online-community-platform-do) - 1 comment - [What is a community platform?](https://www.g2.com/discussions/insided-online-community-platform-what-is-a-community-platform) - 1 comment - [View Gainsight Customer Communities pricing details and edition comparison](https://www.g2.com/products/gainsight-customer-communities/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+09%3A20%3A05+-0500&secure%5Bsession_id%5D=ea6aab78-9520-4ac5-b48e-d26c4eb97855&secure%5Btoken%5D=bec49e54118107a3bf256f418a870196cdc284a0f2710a4b0815ed4be3a82148&format=llm_user) ## Gainsight Customer Communities Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [Gainsight Product Experience](https://www.g2.com/products/gainsight-product-experience/reviews) - [GoTo Webinar](https://www.g2.com/products/goto-webinar/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Power BI Solutions](https://www.g2.com/products/power-bi-solutions/reviews) - [Productboard](https://www.g2.com/products/productboard/reviews) - [Skilljar by Gainsight](https://www.g2.com/products/skilljar-by-gainsight/reviews) - [Skilljar Customer Education Platform](https://www.g2.com/products/skilljar-customer-education-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Thought Industries](https://www.g2.com/products/thought-industries/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) ## Gainsight Customer Communities Features **Community Building** - Member Profiles - Email & Notifications - Member Discovery - Member Referrals - Community Spaces - Paid Memberships - Multimedia Sharing - Courses **Community Improvement** - Gamification - Polls & Questions - Automation Rules **Customer Analytics** - Community Insights - Community Engagement Analytics - Downloadable Reports - ROI Tracking - Engagement Tracking - Activity Tracking **Community Management** - Community Feeds & Discussions - Live Streaming - Chat & Messaging - Events Management - Admin Roles & Permissions - Knowledge Base Management - Group Management - Content Management - Feedback Management - Membership Management - Email Management - Website Management - Communication Management - User Management - Calendar Management **Agentic AI - Online Community Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations - Multi-Language **Additional Functionality** - Activity Dashboard - Generative AI - Single Sign On - Email Reminders - API - Discussions/Forums - Ideation - Personalization - Reporting & Statistics - Contact Database - Moderation - @mentions - Member Directory - Mobile Access - Filtering - Data Import/Export - Commenting/Notes - Document Storage - Customizable Branding - AI Copilot - Drag & Drop - SSL Security - Customizable Templates ## Top Gainsight Customer Communities Alternatives - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - 4.4/5.0 (427 reviews) - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) - 4.4/5.0 (388 reviews) - [Bettermode](https://www.g2.com/products/bettermode/reviews) - 4.7/5.0 (114 reviews)