--- title: Gainsight Customer Communities Reviews meta_title: 'Gainsight Customer Communities Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 273 reviews by the users' company size, role or industry to find out how Gainsight Customer Communities works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 273 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Gainsight Customer Communities Reviews **Vendor:** Gainsight Inc. **Category:** [Online Community Management Software](https://www.g2.com/categories/online-community-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 273 ## About Gainsight Customer Communities Gainsight Customer Communities is a custom-branded online hub where customers can ask questions, learn from peers, explore product updates, and even influence product direction in one connected space. As teams strive to make the most of their time and resources, Gainsight CC makes it easy for customers to find answers quickly with multilingual capabilities, federated search, a robust knowledge base, and community forums. Customer Communities enhances admin and end-user experiences through intuitive integrations with Gainsight Customer Success, Skilljar by Gainsight, Gainsight Product Experience, and your broader tech stack to create a unified experience and automated workflows. With AI supporting search, personalization, translation, moderation, content creation, and analytics, Gainsight CC makes every interaction smarter while improving discoverability across AEO and SEO. By transforming everyday customer conversations into meaningful moments of connection, Gainsight CC drives deeper engagement, stronger adoption, and long-term retention. ## Gainsight Customer Communities Pros & Cons **What users like:** - Users highlight the **ease of use** of Gainsight Customer Communities, facilitating customer engagement and support efficiently. (9 reviews) - Users appreciate the **easy connectivity and community support** of Gainsight Customer Communities, enhancing collaboration and knowledge-sharing. (8 reviews) - Users value the **branding customization** in Gainsight Customer Communities, enhancing customer engagement and fostering brand loyalty. (5 reviews) - Users value the **meaningful engagement** in Gainsight Customer Communities for sharing insights and influencing product development. (5 reviews) - Users value the **active community engagement** in Gainsight Customer Communities for problem-solving and prioritizing features effectively. (4 reviews) - Users value the **centralized feedback management** that simplifies idea sharing and prioritization within the community. (4 reviews) - Users highly value the **fantastic customer support** , enhancing their experience and fostering community engagement effectively. (3 reviews) - Customization (2 reviews) - Innovation (2 reviews) - Intuitive Design (2 reviews) **What users dislike:** - Users find the **limited customization options** in Gainsight Customer Communities restricts functionality and user experience. (4 reviews) - Users find the **poor interface design** of Gainsight Customer Communities makes the experience less inviting and user-friendly. (3 reviews) - Users find the **difficult learning process** frustrating, as new product releases require continual adaptation to unfamiliar content. (2 reviews) - Users find the **difficult setup** process time-consuming, affecting initial usage and overall satisfaction with Gainsight Customer Communities. (2 reviews) - Users find Gainsight Customer Communities **expensive** , with limited budget-friendly options impacting their overall satisfaction. (2 reviews) - Limited Features (2 reviews) - Search Functionality (2 reviews) - Access Issues (1 reviews) - Content Management (1 reviews) - Users find **email issues** frustrating, particularly with alerts and lack of configurability in system emails. (1 reviews) ## Gainsight Customer Communities Reviews ### 1. InSided platform has helped us tremendously. Very intuitive to set up and customize. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Gainsight Customer Communities?** Inisides support team is fast responding and extremely helpful. Customizing the platform to fit your companys brand is easy (plug and play). One of the biggest reason why we pick Insided is their federate search capabilities and the embeddable. This helps our current clients get all the information they needs quickly. **What do you dislike about Gainsight Customer Communities?** Reporting has been a struggle for us with using this platform. Also, not having a way to email our current community members within the platform outside of the automated emails (e.g newsletter). **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Engagine with our current customers. Being able to share best practices, tips and tricks, and allowing our customer to callborate with each other, and learn from each other. Also, gamification and ideation. **Official Response from Katherine Schulte:** > Thank you for taking the time to leave us a review! ### 2. Insided partnership **Rating:** 4.5/5.0 stars **Reviewed by:** Nik T. | Sr Manager, Digital Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Gainsight Customer Communities?** It has everything needed to host a community platform. The standard analytics are great! We are migrating from another system and their partnership has been great with the migration. From an admin perspective, it's pretty easy to use and get started. **What do you dislike about Gainsight Customer Communities?** It would be nice if they have a standard oob integration with Oracle since we use OSVC. They do have the APIs which are helpful. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We are able to report on basic data such as user views/posts. In addition, we can create different user levels via configuration. Our platform was a freeware that was limited and no longer supported so simple basic features from Insided are big for us. **Official Response from Katherine Schulte:** > Hi Nik- thanks for taking the time to write up such a great review. Glad we could make reporting easier for you. ### 3. Very easy to use online community tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Gainsight Customer Communities?** The platform is very easy to use and navigate around. And once you've got the hang of it it's very easy to create new posts that look really good in a matter of minutes. **What do you dislike about Gainsight Customer Communities?** The only slight negative for me was that it took a little time getting my head around some of the terminologies. For example instead of 'edit' it uses the term 'control' but this is a minor thing and once you've figured that out it's easy to use. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** It is helping us bring together our customers into one place in a community where they can share advice, questions etc about our Employee Voice platform Hive HR. **Official Response from Katherine Schulte:** > Thanks for your review! ### 4. Product and Community seamless connected **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Gainsight Customer Communities?** InSided is an excellent tool that helps us to connect our product with our community. Very easily people can engage with our product regarding our launches and the help the users can provide to the community. For us, InSided is not a tool only, but a partner for our business. **What do you dislike about Gainsight Customer Communities?** InSided is an excellent tool however the user experience could be better for Admins to easily find the features and how to manage them. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Since our product has some complexities, the InSided Online Community Platform helps us connect our users where they can talk, discuss, and ask for help about how to use our product better. **Official Response from Katherine Schulte:** > Thank you so much for the feedback. We really appreciate it! ### 5. The platform is user friendly and with great support from Insided team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **What do you like best about Gainsight Customer Communities?** We have been using the Insided Community for a long time, and it keeps getting better. Whatever needs you have the Insided team is there to help. It is easy for us to use and customize and for our users to navigate. **What do you dislike about Gainsight Customer Communities?** We want the next features to come out faster, looking forward to them as some of them we have been requesting for some time! We use Google Analytics to gather some data that is not available in Insided, like Unique Page Views, maybe there could be a way to have it on Insided side directly. **Recommendations to others considering Gainsight Customer Communities:** An excellent platform. Intuitive. Customizable to your need. Excellent Support if needed **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We are looking forward to the new feature that allows you to create a new page in the Community and that is very important for us as we need more categories than the ones already provided. **Official Response from Katherine Schulte:** > Super great to hear, thanks for leaving us a review! ### 6. A simple platform provider that makes success easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Gainsight Customer Communities?** I've never had to raise a ticket to address any bugs since using inSided. The platform design is super simple, so I can get on with my job, and not worry about shifting through lots of clunky backend data. **What do you dislike about Gainsight Customer Communities?** Even though simple, it could be improved by offering more options; more integrations and even flexibility. But, as a growing community, we are yet to need more than what is currently on offer. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** They take ideation from their own customers seriously, and these will offer us solutions in the future too when we require them. Our Account Manager is very informative and transparent. **Official Response from Katherine Schulte:** > Thanks for your feedback and review! ### 7. User-friendly and customisable platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Gainsight Customer Communities?** The platform is super user-friendly and easy to use. From the drag-and-drop homepage customisation to the easy-to-navigate admin dashboard, there's lots of flexibility to customise and adapt your community in a simple way. **What do you dislike about Gainsight Customer Communities?** Formatting new content/articles can be a bit tricky sometimes when you're looking for a specific layout but there are limitations- e.g. one time it would have been useful to have an image carousel but I had to format these in a table instead which didn't look great. Perhaps the option to use some HTML would also be helpful? **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We're still in the early stages but inSided is helping us to connect our customers with each other to help them knowledge share about both our product and the wider industry, and giving us a platform to share premium customer content. This will help us to ease the burden on our customer-facing teams by allowing customers to learn from one other, while providing extra value and hopefully reducing customer turnover. **Official Response from Katherine Schulte:** > Thanks so much for taking the time to leave this review, your feedback will be shared with our team! ### 8. Best-in-Class Community Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Gainsight Customer Communities?** inSided is a fantastic all-in-one community platform. I love how easy it is to interoperate with other back-office systems such as Salesforce.com, Zapier, and Skilljar. The API's are very flexible, and allow for tons of integration possibilities, which continually pay dividends when integrating with key systems and data sources. Their federated search functionality is also great, and allows for community users to quickly and easily find the most applicable content for their searches. **What do you dislike about Gainsight Customer Communities?** Overall there aren't too many things that I dislike about inSided. There were one or two occasions where they had a platform release that conflicted with third party javascript that we had on the platform, but their support team was able to work with us and remedy the issues extremely quickly. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** inSided benefits my organization on multiple fronts. First and foremost, it provides a unified community experience that helps collate important documentation, platform notes, questions & answers, and FAQs all in one place. Second, it tightly integrates with our underlying platform authentication measures, so we were able to provide a seamless login experience to our end-users. Lastly, it provides tons of meaningful insights and data points that map back to Salesforce.com on a per contact / community member basis, so we can manage and follow-up on activity by user. **Official Response from Katherine Schulte:** > Thank you so much for sharing your experience with inSided. We really appreciate it! ### 9. Nice community platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Gainsight Customer Communities?** There are many table stakes community features, but also many helpful administration features to ensure a managed experience for users. The UI also feels more complete than competitors **What do you dislike about Gainsight Customer Communities?** I think they could make the setup and configuration easier. And also suggest ways to bring people closer to the community topics and posts. Currently, it's a lot of manual effort to drive people to interesting topics. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We've started creating a user community for both tech and non-tech users. It's been a great place to house and promote public information which helps drive thought leadership and mind share. **Official Response from Katherine Schulte:** > Thank you so much for the feedback. We appreciate it! ### 10. Intuitive Customer Community **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea R. | Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Gainsight Customer Communities?** Insided is a very intuitive system. It is very simple to navigate. It does not require very technical skills to learn. I was able to learn the system very quickly which was helpful in joining the organization mid implementation with an aggressive go-live date. It is also very user-friendly for end-users--simple to navigate and engage. They listen to their customers. I am a new customer and have already been able to participate in 2 calls directly with Product to share feedback about specific functionality and our business case for enhancements. Even as new customers, they are actively listening to our feedback and bringing that back to their product team for possible enhancements. **What do you dislike about Gainsight Customer Communities?** Every software has its limitations. There's not so much that I dislike, just a feature that it is still lacking. It currently is lacking email campaigns. I need the ability to keep my customers engaged by keeping them updated aabout what's going on in their community---an email digest of sorts that entices them to join in on the conversation. Addtionally, I'd like to set parameters to reach out to users to re-engage them if they haven't logged in for a month or so. The good news is that they listen to their customers and I believe this is something they are actively working on. Even as a new customer, I was able to join a call with Product directly to discuss our business case. Insided's reporting dashboards are sharp. They are clean and easy to use, but they are limited. I can't export the charts or export the raw data from the charts. I'd like to have a little more reporting capabilities so that I can play around with the data and build my own dashboards, like one on badges, which doesn't currently have any reporting capabilities. **Recommendations to others considering Gainsight Customer Communities:** Insided is a very user-friendly product that allows you to engage with your customers and empower them to connect with each other. It's simple to set up with your own brand, colors, fonts, etc and create colorful engaging content for your customers to connect with. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We are building a customer community for our B2B software customers. This is a place for customers to ask questions, connect with their peers, share best practices and stay up to date on our company and our products. Our Community serves as a central hub for our customers helping users self-serve and find product answers before opening a ticket with support. ### 11. The most modern Community platform **Rating:** 5.0/5.0 stars **Reviewed by:** Alex W. | Customer Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Gainsight Customer Communities?** Our team chose inSided as our community platform of choice due to two reason: the modern UI and incredible support team. After reviewing a dozen platforms, inSided proved to have the most modern-looking designs that immediately elevated our brand. The combination of a fantastic support team made our decision even easier. **What do you dislike about Gainsight Customer Communities?** inSided is still growing as a product. While most of the platform is customizable, there's are a handful of features that aren't available yet: Fully customizable pages, all-member email campaigns, lack of pop-up features and a few other items we're waiting on. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Our company needed a central destination for customers to connect with one another and discover every customer-facing program/resource we offer. The Community not only creates the space for peer-to-peer interaction, it's also the one-stop-shop for customers to influence our product roadmap (ideas), find upcoming events, subscribe to release notes, and search for all the content our team produces for our customers. ### 12. The best buyer experience so far! **Rating:** 5.0/5.0 stars **Reviewed by:** Katie R. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Gainsight Customer Communities?** Not only was our experience top-notch from our first call with our amazing partner (Kelly), but it has continued to implementation. Insided worked with us from the very beginning and was so communicative, responsive and provided amazing resources. I never felt pressured, nor that this platform couldn't solve our needs. Throughout implementation, we have been supported 100%. By providing us an asana board with every task to make our community successful, in a reasonable and stress-free time frame, we have felt confident and are so thrilled for our community's success. Our onboarding and implementation team has been nothing but outstanding- just like our entire process! **What do you dislike about Gainsight Customer Communities?** There are a few feature requests that I would love. For example, the system emails are really cool but would love the ability to turn on and off the emails when needed and to even change what triggers them. Another would be to get a more detailed list of graphics needed. There was a document but it doesn't include every single graphic and its measurement- which would have helped our design team even more. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We needed a community platform that helped facilitate conversations, educated, and provided outstanding analytics. Luckily, Insided checked all of our boxes! ### 13. Easy to implement and a wealth of resources for our Community Launch! **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny W. | Community Manager Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Gainsight Customer Communities?** We use the InSided Online Community Platform as an exclusive offering for our users to connect, share best practices, and collaborate together. I tapped into the InSided Community during our onboarding and setup process for our company's community. I got a lot of inspiration from the platform design itself, and from other users sharing their best practices for things like home page designs, badges, and engagement tactics. Also, the onboarding experience for our community launch was great! We appreciated Zach's expertise and encouragement throughout the process. The guides, tutorials, and trainings in the InSided Community were an asset. Even though there was a lot of work to do, the process was intuitive and manageable, and we were up and running with our soft launch in ~30 days and our official launch happened ~30 days later. **What do you dislike about Gainsight Customer Communities?** Would like more user directory functionality so that users can browse other users' profiles more easily. The Leaderboard is good for an at-a-glance overview of active users, but we'd like to see the ability for more filtering by location/interest/etc. We would like to have the option for a more integrated/automated community email digest since currently we are manually downloading our community member list and sending digest emails through our separate email distribution service. Finally, the functionality of notifications in the community could be a bit more useful for CSMs who want to keep track of specific users/clients who are posting in the community. Also, in the InSided Community, it seems like updates on feature requests go stagnant after a while, so I do not feel confident about the status of certain ideas submitted when I can see it's been inactive for more than a few months. **Recommendations to others considering Gainsight Customer Communities:** We like that InSided gives you all the functionality bells and whistles while also encouraging you to get your MVP out there as soon as you can so you can start experimenting. We are about a month into our official launch and feel that while there is still work to do, we are already creating a ton of value for our users. Get in there, get some content loaded, and invite everyone to the party as soon as you can! **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Our company wanted to leverage the power of community to provide a space for our users to connect, collaborate on best practices, and learn together. We are planting seeds for authentic scaling and growth so that our users can be more successful and our team can build more meaningfulful relationships with our users. Usually, I turn to the InSided Community when I am looking for inspiration, I feel stuck on something, or I want to investigate a feature request. I've definitely found a lot of inspiration from the InSided Community layout and design along with the articles provided AND from other users who have posted and the discussions I can browse. ### 14. Great platform for the Community and CSM's. Still a bit be desired from a Knowledge Base standpoint. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Gainsight Customer Communities?** The way that the community is laid out is great for our needs. The questions and ideas can be commented on by employees and customers. It's a great way to disseminate knowledge via the community. **What do you dislike about Gainsight Customer Communities?** From a support KB standpoint, there's a bit still to be desired in terms of permissions, organization, verification/moderation, and scheduled maintenance of articles. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Where this really hits the spot for us is the in between area from product documentation and end users. Customers or employees are able to post and respond to product ideas, woes, or questions. **Official Response from Katherine Schulte:** > Thank you so much for your review! We're really happy to hear you find inSided fits your needs. ### 15. Good experience with InSided **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Gainsight Customer Communities?** The most important thing to me about a Community Platform is the ease of use for users/reviewers - that relates to ease of signing up, registering, the platform itself. **What do you dislike about Gainsight Customer Communities?** In my experience, I have not really found a downside per se about the platform. Once you sign in, you are in the Community, new registrants have been increasing. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** As with all Community platforms, the goal is to increase customer engagement and generate more chatter about the product. As I stated above, Insided's ease of use is paramount. **Official Response from Katherine Schulte:** > Great to hear! Thanks for your time and review. ### 16. Nice and Easy Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Gainsight Customer Communities?** Very easy way to communicate with the community and is very user friendly **What do you dislike about Gainsight Customer Communities?** No dislikes as of now. As fas as very good product. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** It is an excellent platform that provides valuable insights into the software market. ### 17. User-friendly, super customizable platform **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle C. | Commercial Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Gainsight Customer Communities?** Easy to configure, support team and onboarding manager are both fast at responding and eager to assist **What do you dislike about Gainsight Customer Communities?** Some integrations were more time-consuming than presented as over the Asana board **What problems is Gainsight Customer Communities solving and how is that benefiting you?** With a small team with no prior community experience, inSided gives us a platform and resources to create a community from scratch **Official Response from Katherine Schulte:** > Great to hear, Michelle! Thank you for your time and support. ### 18. Optimal **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Gainsight Customer Communities?** Enables businesses to scale efficiently and approach better **What do you dislike about Gainsight Customer Communities?** Reporting ability can be better, it will give a good insight **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Connect with customers, it helps us to build a good user base ### 19. Always happy with inSided **Rating:** 4.5/5.0 stars **Reviewed by:** Brigid C. | Sr. Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Gainsight Customer Communities?** The ease of use, multifunctionality, and team - The platform is simple to handle for a solo community manager, offers much more than discussion forums (knowledge base, product updates, and ideation are so important to the direction online communities are going) and the inSided team is responsive and friendly. **What do you dislike about Gainsight Customer Communities?** Not much! We would like to see more accessibility compliance (alt text for images for example) and html flexibility - especially for things like table of contents at the tops of articles. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We use it as a gateway to all of our customer success resources - support and training articles, best practices and use cases, event invites and follow up, integration with Zendesk and Skilljar and - of course- peer to peer community. It's great to have what feels like a single channel for our customer audience. ### 20. Powerful community platform that is easy to build and maintain. **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin C. | Vice President, Customer Solutions, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Gainsight Customer Communities?** inSided has an amazing team that helped us get up and running quickly. As a small team wearing many hats, the guidance and support they provided was invaluable. **What do you dislike about Gainsight Customer Communities?** Native integrations are limited with inSided, so most are handled using Zapier workflows. On one hand, Zapier has tons of integrations - far more than inSided could natively develop. On the other hand, this means that a team will (potentially) need a Zapier subscription and know-how to take advantge of most integration scenarios. It could be a barrier for some. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Our customers deserve a community where they can learn use cases, recommendations, and best practices both from our staff as well as their peers in the industry. inSided makes it easy to connect groups of people to learn, grow, and network together. **Official Response from Katherine Schulte:** > Hi Kevin, thanks so much for taking the time to leave this review, we appreciate it! ### 21. Very good and easy Community Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Gainsight Customer Communities?** Sections (Community, Knowledge base, ideation, groups, product updates) are very easy to install and maintain. Gamification is also easy to set up and the ability to customize everything is really appreciated. We received really good service during implementation and were directed to really good resources about best practices and how to make a success out of it. **What do you dislike about Gainsight Customer Communities?** In every tool, there's room for improvement, I believe here the text editor can be better and a more advanced search would help as well. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We needed a platform that could host our product documentation and gather our users together to create a strong Community with good features to develop it (gamification, groups...) Insided proved to match all our needs. **Official Response from Katherine Schulte:** > Thanks so much for taking the time to leave this review, we appreciate it! ### 22. Great product overall **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Gainsight Customer Communities?** - Easy to customize even without considerable tech knowledge - Straightforward backend - Great and helpful support - Product is improving quickly **What do you dislike about Gainsight Customer Communities?** - Lacking some very simple features which could make the UeX and UI so much better (but this is luckily improving, just a ted slowly) **What problems is Gainsight Customer Communities solving and how is that benefiting you?** - Great tool to host a User Community without being overcomplicated - In our industry, substance is over form, its great to have a clean looking interface where content gets the spotlight **Official Response from Katherine Schulte:** > Thanks for your feedback and review! ### 23. Insided has been a great platform to help us build out a community around out products and services. **Rating:** 4.5/5.0 stars **Reviewed by:** Dorian K. | Automation Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Gainsight Customer Communities?** Ease of use is great and so is the ability to access APIs for integrations with other tools and systems we use. **What do you dislike about Gainsight Customer Communities?** Built-in analytics aren't as strong as I would like. Can tie it into other platforms for better analysis however. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** It is solving the problem of building a good community around products and services we offer. It was easy to get it branded to our look and feel and gave us a pretty smooth transition. **Official Response from Katherine Schulte:** > Hi Dorian - thanks for taking the time to write up a review. Your feedback on built-in analytics will be shared with our team. ### 24. Extremely configurable message board **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Gainsight Customer Communities?** inSided is extremely configurable and it lets you customized your message board as much as you'd like to look just perfect. There is a lot of granularity and it also has multiple integrations with other software you might use. **What do you dislike about Gainsight Customer Communities?** We use it also as a support system, and unfortunately, there is no way for us to set up SLAs based on response times. We managed to get around that by integrating with Zendesk, but I would love to have it natively. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We use inSided for our community forum. It helps with technical support questions that can be answered either by our users or staff. Also, we can pin guides describing the most common problems and solutions. **Official Response from Katherine Schulte:** > Thank you for your review. We really appreciate it! ### 25. Community is easy with Insided **Rating:** 4.5/5.0 stars **Reviewed by:** Lesley M. | Customer Success Manager - Digital Scale, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Gainsight Customer Communities?** I like the layout and friendly feel of the Community Page. I like that we can have a number of main tiles where we promote important events or posts on the front page, as well as top posters in the community, etc. **What do you dislike about Gainsight Customer Communities?** I can't find resources on how to do stuff in the actual product once I am signed in as an admin. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Being able to promote newsletters, events, training at a wider scale is great. **Official Response from Katherine Schulte:** > Super great to hear Lesley, thanks for your time! Be sure to check back regularly with the inSided Community for the latest guides, FAQs, tutorials and e-learnings. ### 26. R&D **Rating:** 4.0/5.0 stars **Reviewed by:** Eyal P. | software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2022 **What do you like best about Gainsight Customer Communities?** ease of use and quick implementation to the main product **What do you dislike about Gainsight Customer Communities?** The SSO configuration is not that straight forward **What problems is Gainsight Customer Communities solving and how is that benefiting you?** instead of developing my own website and tools, i am getting it all out of the box **Official Response from Katherine Schulte:** > Thanks Eyal for your review. ### 27. Successfully launched new community on InSided **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda M. | Community Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Gainsight Customer Communities?** We have been impressed with both the available functionality and customization options available with InSided. It has also been a pleasure to work with members of the InSided team — all the way from the very first demo call through the onboarding process, leading up to our community launch day. **What do you dislike about Gainsight Customer Communities?** Some aspects of making edits within the InSided platform are not completely intuitive, but they do have resources, documentation and support available. There are a few features missing that I hope they will consider adding in the future. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** The InSided platform has allowed us to create one dynamic hub for our community, where we can incorporate discussion forums, gamification, product updates, events, and groups. This wasn't possible for us on the previous community platform we were using. ### 28. Business partner, not just a software service **Rating:** 4.5/5.0 stars **Reviewed by:** Ruthie B. | Head of Community, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Gainsight Customer Communities?** The team at InSided from Sales cycle to implementation to customer success has felt like an extension of our team throughout the entire process. We've had a lot of bumps (mostly from our side internally) and the InSided team were always resourceful, patient, and encouraging -- making sure we get to our business goals. **What do you dislike about Gainsight Customer Communities?** There are some elements of the platform that are less robust and sophisticated, especially for our multi-product needs and in terms of Salesforce dependencies for a company with our business needs. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Solving for having a dedicated digital community space for our customers and that is definitely what InSided provides. Having a community-first team helps you build a customer community space is a major benefit. ### 29. It's pretty good. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Gainsight Customer Communities?** It seems to be the best platform for what we are trying to achieve, a public community in addition to customer community. **What do you dislike about Gainsight Customer Communities?** Even though it is the best fit for us, it still isn't the best. They are slow with rolling out new features. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We only launched our community a year ago, I can't say that it has solved any problems yet. **Official Response from Katherine Schulte:** > Thanks for your review and feedback! ### 30. An easy tool for building communities quickly! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Gainsight Customer Communities?** The backend of the product is super easy to navigate, I really liked that I'm able to easily see and digest data and reply back to users based on their incoming messages. **What do you dislike about Gainsight Customer Communities?** There are certain tools when it comes to moderation that makes it more difficult than expected. For example, having to assign moderators versus auto assigning based on who posts. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** It allowed us to quickly scale our community by having a well-built tool that we could plug and play with a lot of features. It helped us be able to get started without the pressure of building a complete tool from the ground up. **Official Response from Katherine Schulte:** > Thanks for your review! ### 31. Very decent software for online community building **Rating:** 3.5/5.0 stars **Reviewed by:** Justin C. | Engineering Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Gainsight Customer Communities?** The customization that Insided provides is very helpful for non-designers or developers. There's a lot of out of the box functionality to get anyone started. **What do you dislike about Gainsight Customer Communities?** While there is an integration set up, there still is a lot of gaps with interacting with third-party marketing tools to provide better analytics. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Prevention of months/ years on creation and maintenance of an in-house tool for community management. **Official Response from Katherine Schulte:** > Thanks Justin for your review and feedback! ### 32. Things are easy to find and I get a good glimpse of how the tools look like and by how they work. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Gainsight Customer Communities?** The platform is reactive for the user. Color combination is also good **What do you dislike about Gainsight Customer Communities?** The user login details being different for back and front end. That caused me problems. **Recommendations to others considering Gainsight Customer Communities:** I would recommend it. Thanks for the nice service also. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Customer support is becoming easier. People answer each others questions instead of us spending time individually. **Official Response from Katherine Schulte:** > Thanks for your review and feedback! ### 33. inSided platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Gainsight Customer Communities?** I like how you can looks at the platform online and on the backend. **What do you dislike about Gainsight Customer Communities?** Sometimes with the editing on the backend, I would like tobe able to click on edit at the top. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** The platform really allows for communication and collaboration which is great for a person in CS. **Official Response from Katherine Schulte:** > Thanks for your review! ### 34. Great platform with potential. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Gainsight Customer Communities?** It looks more professional than other platforms around. It's easy to use and quite easy to add specific wishes. We have reviewed many platforms and Insided checked most of our boxes. **What do you dislike about Gainsight Customer Communities?** A few things are not supported but they might be specific for our company. It's difficult for people to meet each other or search for similar brands as you. We also haven't found a way to remove Insided branding. **Recommendations to others considering Gainsight Customer Communities:** Make sure you talk to other brands that started a community. It's something you should take time for with approvals before getting started. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We see the community as an extension of our events. A place where people can meet, get news and ask questions. We focus on quality instead of quantity, so after about 6 months, we are still very much in the growth phase of the community. ### 35. Flexible, Innovative Community Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Mary P. | Chief Strategy & Customer Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Gainsight Customer Communities?** Easy to deploy and administer; flexible feature selection; robust opportunity for both a public and closed experience in parallel; amazing team to partner with. **What do you dislike about Gainsight Customer Communities?** Can't share content directly via email from the app, but you can copy the link and put into an email. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We are building a new category called Customer Intelligence and we are leveraging inSided to help educate the market, connect like-minded professionals, innovate, and create a centralized hub for our customers to learn how to optimize our solution, share best practices, help shape our roadmap and empower them with self-service capability. **Official Response from Katherine Schulte:** > Hi Mary - thanks for taking the time to write up a review. Glad we could help power your growth! ### 36. Very useful for viewing online seminars **Rating:** 4.0/5.0 stars **Reviewed by:** Anna B. | csm, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Gainsight Customer Communities?** I like that you can both record and view live seminars. The streaming service was also very interactive and allowed me to ask questions during the seminar making for a great experience **What do you dislike about Gainsight Customer Communities?** I have only used G2 as a secondary service for another software company. It wasn't completely clear that this was a secondary service in comparison to the original software **What problems is Gainsight Customer Communities solving and how is that benefiting you?** It has been a useful way to view and learn information acout the customer success community. The seminars that I was viewing on insided were referred via gainsight ### 37. Great for educating and building our community! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather L. | Director of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Gainsight Customer Communities?** Our community forum - Polco Connect - has been instrumental in educating our community at scale. Each time we recognize a question or a need for clarification about either how to use the product or how to understand basic general questions (in our case on survey research), we can create an article that addresses it. So the Knowledge Base has been the most popular function, and as our community grows more questions will be answered by peers rather than through articles. We're excited to ignite more conversations among our users and bring in their feedback about our platform through Polco Connect, directly through our Product team. The team at inSided has been outstanding in their customer service when we've had issues and in their general educational support. **What do you dislike about Gainsight Customer Communities?** Not much. It's been a bigger lift getting internal use of our forum than we anticipated but this offers us more opportunities to communicate and educate our teams. **Recommendations to others considering Gainsight Customer Communities:** Find the most thorough solution you can and go from there! **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Education, support, connecting our customers to each other. We're better able to scale but it feels like a customized experience for custimers. ### 38. inSided is a fantastic community platform with a great team behind it **Rating:** 5.0/5.0 stars **Reviewed by:** Keenan H. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Gainsight Customer Communities?** It's hard to pick what I like best but I'll go through a short list: - Great customer support! They always respond quickly and with adequate fixes for my issues - Easy to use platform. Settings are a breeze to work with and modify - Good UI for modifying the look and feel of my community **What do you dislike about Gainsight Customer Communities?** I dislike the lack of a proper HTML editor when writing articles for the community. There's often some weird spacing/image issues that would be infinitely easier to fix if I just had the ability to modify the HTML **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We are building an active community, establishing our company as thought leaders, and offering technical support to our user-base! We've found it very easy to use the community to keep our users aware of product updates and important pieces of news within the industry. ### 39. Great and easy tool from an admin perspective. Support is great as well. **Rating:** 4.0/5.0 stars **Reviewed by:** Umesh P. | Director, Business Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Gainsight Customer Communities?** Native integration to Salesforce. Running reports is easy **What do you dislike about Gainsight Customer Communities?** API can be limited and needs work around a lot of times. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Getting to our customers has been easy using inSided. Learning customer behavior and their requests has been easier. **Official Response from Katherine Schulte:** > Thanks Umesh for your review of inSided! ### 40. I’m not really talking with friends about community platform solutions **Rating:** 2.5/5.0 stars **Reviewed by:** Milan R. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Gainsight Customer Communities?** How product feedback can be gathered and used. So e.g. the community voting on feedback and the product pipline are one of the most powerful things for me. It does fall short when compared with Product board but PB is specialized in product feedback. **What do you dislike about Gainsight Customer Communities?** Currently, there is nothing specific I dislike about insided. We haven't experienced any big issues or blockers with it. What could potentially be better is the product pipline and how to centralize (push to) the feedback from other sources. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Several, since we were looking for a platform that does solve more problems for us. So, we are tackling knowledge sharing (via the knowledge base), community building and lead generation, product feedback acquisition and many others. ### 41. Intuitive Platform, Strong Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Gainsight Customer Communities?** Fairly intuitive to use and get up and going quickly without too much customization. **What do you dislike about Gainsight Customer Communities?** Would have liked reverse proxy option to leverage platform in a subfolder rather than in a subdomain. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Insided Online Community Platform gave us a pre-built solution that was built for serving communities. The time to get up and running was fairly quick as we didn't need to leverage 3rd party developers. **Official Response from Katherine Schulte:** > Thanks for your review and feedback! ### 42. Intuitive UX for both community members and managers **Rating:** 4.5/5.0 stars **Reviewed by:** Justine R. | Senior Director Customer Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Gainsight Customer Communities?** The front-end experience for our members is easy to navigate and the design allows us to create a strong visual identity to help guide their journey. Definitely recommend investing in professional services to help with the initial implementation but from there the management and moderation are intuitive for the team. Investment in the roadmap is also demonstrating that they are listening to what's important to their customers. **What do you dislike about Gainsight Customer Communities?** These are more opportunities for future releases vs dislikes, as gamification could be enhanced to reward super-user contributions, continued improvements to out-of-the-box reporting, along with the ability to send out member digests from within the platform. **Recommendations to others considering Gainsight Customer Communities:** Should definitely be on your vendor shortlist and not surprised if they become your top contender....good luck! **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Creating a centralized hub for product knowledge/education and connecting our users to share their knowledge and learn from one another has been a massive WIN. And, we still have opportunities to continue to solve new problems and unlock more value for our business. ### 43. kept very simple and understandable, even for new employees **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gainsight Customer Communities?** This platform is quick and clear. As a new employee, I was able to quickly get oriented and find my way around. Even without much prior knowledge :) **What do you dislike about Gainsight Customer Communities?** Since my English is limited, I would appreciate a language adaptation option here for other countries that use this program. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** I cannot answer that, as it does not fall within my area of responsibility in my company. ### 44. Insided allow a fully customizable experience via their platform templates **Rating:** 4.5/5.0 stars **Reviewed by:** Timothy C. | Digital Service Lead, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Gainsight Customer Communities?** The Insided platform is straightforward to edit, change, customize, but because it's a template, it means the latest improvements are available straight away. Their SEO infrastructure is awesome. **What do you dislike about Gainsight Customer Communities?** Some elements of the site are more difficult to edit myself, I have to get help from Support. Most pages and areas are easy to change in seconds. The private message features also need improving. **Recommendations to others considering Gainsight Customer Communities:** Get SSO, commit your business to the platform by hosting KB, ideation modules. Provide lots of onramps on your customer journey and all touchpoints. Position your forum so it's the best at what it does. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Self-service of common long-tail queries via amazing SEO. Hosting discussions where there is meaningful engagement. Quality exchange of information vs shallow social media contact. Detailed guides made by and for customers that are easy to find online. Ideation is coming. Advocacy is a constant, with our brand volunteers flying the flag. . ### 45. Easy and effortless experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Gainsight Customer Communities?** Love the UX and UI, easy to transfer knowledge to customers in product communication and through knowledge base **What do you dislike about Gainsight Customer Communities?** Sometimes loads slow but no other downsides so far **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Easier and effortless communication to customers and allowing them to engage with each other **Official Response from Katherine Schulte:** > Thanks for your feedback and review! ### 46. Love the concept but the UI/UX is a little difficult **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Gainsight Customer Communities?** I like that there are ways to incentivize users with a points system. **What do you dislike about Gainsight Customer Communities?** I think the UI is a little strange. For things that are comments the aesthetic language makes sense but when I want to promote a feature release or announcement, it doesn't make sense to have the look and feel the same as the comments. In the mind of the community member, when they see this, they categorize it as "community feedback" as opposed to coming from someone from within our business. There should be stronger visual cues and differentiation between contributors and admin feedback. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** TBH, we've only just started, but getting people to engage is really really difficult, and I think having a professional services session with Insided on how to gain community members would be extremely beneficial. ### 47. Take what inSided gives you out of the box **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2020 **What do you like best about Gainsight Customer Communities?** Platform is simple and easy to use. If you're looking for an out of the box solution, this could be it! **What do you dislike about Gainsight Customer Communities?** There are unfortunately not many options for customization. The inSided team is very not willing to adjust the product to your use case. Follow up to issues is not very efficient as well. There isn't a centralized way to email a large number of users through the platform and inSided's community must be paired with an email management system to be effective. Our customers have trouble receiving notifications of new topics and posts, so our engagement has declined. **What problems is Gainsight Customer Communities solving and how is that benefiting you?** We used this to initial upgrade our beta community. It works fine as an internal community but we have not been able to use this as a public community for our use case. The platform has given us a centalized place to host our contend and allow customers to interact. ### 48. Amazing product and trusted team ! **Rating:** 4.5/5.0 stars **Reviewed by:** Marine F. | Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Gainsight Customer Communities?** The platform is full of features. New features are added regularly. This platform allows us to exchange with our customers in a pleasant environment. The Insided team is also so professional and friendly! **What do you dislike about Gainsight Customer Communities?** Nothing at all. The service offered is really top! Can't wait for the return of the face-to-face events. Thanks a lot for this year! **Recommendations to others considering Gainsight Customer Communities:** I recommend the online Community Platform from Insided. It would help you to create more links with your customer and it's very important for their satisfaction! The Insided team is really nice and creative, it's so great to work with them! **What problems is Gainsight Customer Communities solving and how is that benefiting you?** The Community allows us to improve the customer satisfaction. We can respond very quickly. it has allowed us to create more links with our customers and to reduce the number of incoming calls to our call center. ### 49. Easy intuitive and tech stack friendly (to some degree) **Rating:** 4.0/5.0 stars **Reviewed by:** John S. | Growth Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Gainsight Customer Communities?** Clean designs that look very modern ease of use **What do you dislike about Gainsight Customer Communities?** I would like to see less zapier intergrations **Recommendations to others considering Gainsight Customer Communities:** Great product for the native integrations it supports. Do your research and you will be happy **What problems is Gainsight Customer Communities solving and how is that benefiting you?** Product adoption ### 50. One of the best Community platforms for value for your money! **Rating:** 4.5/5.0 stars **Reviewed by:** Bernard S. | H, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Gainsight Customer Communities?** Awesome core features without the burden of bells and whistles. Many of the other platform providers believe customization is the answer. They are wrong. Customization means greater costs and resources to maintain and a higher likelihood of things breaking. **What do you dislike about Gainsight Customer Communities?** This is a pet peeve and while it's not a deal breaker it does take away from the simplicity of the product. The dreaded "quote" feature in replies.... **What problems is Gainsight Customer Communities solving and how is that benefiting you?** The business challenge is to operate with a lean Opex structure when it comes to supporting our customers. Over 90% of replies to questions come from customers helping customers making platform's ROI very respectable. In addition, early recognition of troubles (pattern monitoring) potentially affecting thousands of users, can be prevented by the insight our teams uncover. ## Gainsight Customer Communities Discussions - [Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?](https://www.g2.com/discussions/25155-can-an-insided-community-especially-with-your-community-powered-knowledge-base-exist-as-a-bolt-on-alongside-an-online-help-centre-or-for-real-success-does-a-company-need-to-commit-to-the-community-as-the-online-resource-for-customer-support) - 2 comments, 1 upvote - [What does inSided Online Community Platform do?](https://www.g2.com/discussions/what-does-insided-online-community-platform-do) - 1 comment - [What is a community platform?](https://www.g2.com/discussions/insided-online-community-platform-what-is-a-community-platform) - 1 comment - [View Gainsight Customer Communities pricing details and edition comparison](https://www.g2.com/products/gainsight-customer-communities/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+23%3A12%3A05+-0500&secure%5Bsession_id%5D=8bfb5f39-e299-4eaf-8c88-9933aa2f1b2d&secure%5Btoken%5D=42195db6458445d9c3bc09ccbbf2f1ea6e965fa662a55d407f34e3b0b005f46f&format=llm_user) ## Gainsight Customer Communities Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [Gainsight Product Experience](https://www.g2.com/products/gainsight-product-experience/reviews) - [GoTo Webinar](https://www.g2.com/products/goto-webinar/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Power BI Solutions](https://www.g2.com/products/power-bi-solutions/reviews) - [Productboard](https://www.g2.com/products/productboard/reviews) - [Skilljar by Gainsight](https://www.g2.com/products/skilljar-by-gainsight/reviews) - [Skilljar Customer Education Platform](https://www.g2.com/products/skilljar-customer-education-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Thought Industries](https://www.g2.com/products/thought-industries/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) ## Gainsight Customer Communities Features **Community Building** - Member Profiles - Real-Time Notifications - Member Discovery - Member Referrals - Community Spaces - Paid Memberships - Multimedia Sharing - Courses - Alerts/Notifications **Community Improvement** - Gamification - Polls & Questions - Automation Rules **Customer Analytics** - Community Insights - Community Engagement Analytics - Downloadable Reports - ROI Tracking - Engagement Tracking - Activity Tracking **Community Management** - Community Feeds & Discussions - Live Streaming - Chat & Messaging - Events Management - Admin Roles & Permissions - Knowledge Base Management - Group Management - Content Management - Feedback Management - Membership Management - Email Management - Website Management - Communication Management - User Management - Calendar Management **Agentic AI - Online Community Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations - Multi-Language **Additional Functionality** - Activity Dashboard - Generative AI - Single Sign On - Email Reminders - API - Discussions/Forums - Ideation - Personalization - Reporting & Statistics - Contact Database - Moderation - @mentions - Member Directory - Mobile Access - Filtering - Data Import/Export - Commenting/Notes - Document Storage - Customizable Branding - AI Copilot - Drag & Drop - SSL Security - Customizable Templates ## Top Gainsight Customer Communities Alternatives - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - 4.4/5.0 (427 reviews) - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) - 4.4/5.0 (388 reviews) - [Bettermode](https://www.g2.com/products/bettermode/reviews) - 4.7/5.0 (114 reviews)