Verified User in Wholesale
AW
Verified User in Wholesale
Mid-Market (51-1000 emp.)
"Love the approval flow"
4.5/5
What do you like best about Gain?

Being able to schedule items and have them go through approval. Review collected by and hosted on G2.com.

What do you dislike about Gain?

I wish you could set all items to manual posting, not just certain channels.

I also wish the tool was mobile-friendly throughout the entire site. Review collected by and hosted on G2.com.

Response from Deborah Ramirez of Gain

Thank you for your review! We're happy to hear that you find the approval flow so valuable.

Currently, we don't have a global setting for manual posting, but we are always looking for ways to improve the user experience. We'll pass your suggestion along to our product team. We are actively working on making Gain more mobile-friendly. For now, the Pending Approvals page for approvers is fully optimized for mobile, and we also offer a desktop app that might prove helpful.

In the meantime, if you have any questions or suggestions, please don't hesitate to contact our support team.

Thanks again for the review!

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Easy to use and manage"
5/5
What do you like best about Gain?

Ability to get an overview of the month. Review collected by and hosted on G2.com.

What do you dislike about Gain?

Would be good to more easily distinguish client SM pages in same account. Also - ability to write calendar notes that appear on all accounts. (i.e. notable dates or events) Review collected by and hosted on G2.com.

Response from Deborah Ramirez of Gain

Thank you for your feedback! We're glad you find Gain easy to use. Your suggestion about distinguishing client social media pages is valuable, and we'll pass it along to our product team. Regarding system-wide calendar notes, we currently offer the ability to add notes to specific posts within the calendar using labels. Our Customer Success team is here to assist you with any specific challenges you might be facing with labels or distinguishing SM pages. Feel free to reach out to them via email to support@gainapp.com or chat! Thanks again for your support.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Seamless scheduling"
5/5
What do you like best about Gain?

How easy it is to stay ahead of our social media Review collected by and hosted on G2.com.

What do you dislike about Gain?

The integration complexity and permissions Review collected by and hosted on G2.com.

Response from Deborah Ramirez of Gain

Thank you for your review! We're thrilled to hear that Gain helps you stay ahead and effectively solve your scheduling and planning challenges. Regarding the integration complexity, setting up your social channels should only take a few minutes if permissions are set up correctly in your social networks. In any case, our Support team is here to help you with the setup; please don't hesitate to contact us if you need assistance. Thank you for being a part of the Gain community!

LR
Lexi R.
Small-Business (50 or fewer emp.)
"Couldn't be happier with the program quality & the efficiency of customer service."
5/5
What do you like best about Gain?

I've been using Gain for 2 years, and wouldn't have it any other way. I love the ease of natigation and how simple the program is to understand, while being efficient and helping in productivity at the same time. Review collected by and hosted on G2.com.

What do you dislike about Gain?

The cost is the only downside. I'd love it to be more affordable. Review collected by and hosted on G2.com.

Response from Deborah Ramirez of Gain

Hi Lexi,

Thank you for sharing your experience with Gain! We're thrilled to hear that our platform has been a valuable tool for managing your clients' accounts efficiently. Our team works hard to ensure that Gain is user-friendly and intuitive, so it's great to hear that you find it easy to navigate and understand.

We understand that cost is an important factor for our users, and we're constantly evaluating our pricing structure to ensure that it remains competitive and accessible. We're grateful for your support over the past two years and committed to providing you with the best possible experience with Gain. Your feedback regarding affordability is duly noted, and we'll definitely take it into consideration as we continue to improve our platform.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Great platform, has potential"
4/5
What do you like best about Gain?

The best part about Gain in my opinion is the workflow features. It makes it seamless for our clients to see/approve content in a professional way. The calendar features are great. I also find Gain takes suggestions by the community seriously and often implements recommendations. Review collected by and hosted on G2.com.

What do you dislike about Gain?

The activity tabs and approval tabs could use some enhancements. It would be helpful to be able to have a conversation with approvers within the activity tab, rather than a singular q/a format. Review collected by and hosted on G2.com.

Response from Deborah Ramirez of Gain

Hi there,

Thank you for taking the time to share your review. It's encouraging to hear that we're hitting the mark and offering a smooth approval process for you!

We've taken note of your thoughts on how we could further improve collaboration with your clients. We truly value the feedback from our users as they play a crucial role in shaping the platform. This is why we offer a public voting board where you can send suggestions or vote on new ideas from other users. To check it out, click on your avatar and look for "Product Roadmap" on the list. Once again, thank you for your time; we're glad to have you!

JS
Julie S.
Small-Business (50 or fewer emp.)
"it's simple and easy to use"
4/5
What do you like best about Gain?

User interface is fantastic and intuitive Review collected by and hosted on G2.com.

What do you dislike about Gain?

Easy to use and not too complicated, great for small company Review collected by and hosted on G2.com.

Response from Deborah Ramirez of Gain

Hi Julie,

Thank you for sharing your thoughts on Gain! We're thrilled that you find our platform simple and easy to use. Helping our users efficiently manage approvals and publish content is at the core of what we do, and we're thrilled to hear that we're making a positive impact on your workflow.

Mallory J.
MJ
Mallory J.
Social Media Strategist
Small-Business (50 or fewer emp.)
"We have tried other social media tools and always come back to gain!"
5/5
What do you like best about Gain?

The approval workflow is awesome! It makes management super easy on our team. Review collected by and hosted on G2.com.

What do you dislike about Gain?

We want to see Linkedin carousels soon, that is the only thing missing! Review collected by and hosted on G2.com.

Response from Deborah Ramirez of Gain

Hi Mallory,

Thank you for sharing your experience! We're honored that you've found Gain to be the go-to solution for your social media management needs, even after trying other tools. We understand the importance of staying up-to-date with social media trends and features, and we appreciate your feedback regarding LinkedIn carousels. Rest assured, our team is constantly working to improve our platform and add new features based on user feedback. While I can't provide an exact timeline, I can assure you that your request for LinkedIn carousels has been noted, and it's something we're actively considering for future updates. Thank you again for choosing Gain, and please don't hesitate to reach out if you have any questions or suggestions. We're here to help!

Lolette A.
LA
Lolette A.
Small-Business (50 or fewer emp.)
"Is been a nice platform, and pretty easy to use"
4/5
What do you like best about Gain?

You can have many accounts, and you can add labels. Review collected by and hosted on G2.com.

What do you dislike about Gain?

I can't really say anything bad for now. Review collected by and hosted on G2.com.

Response from Deborah Ramirez of Gain

Hi Lolette,

Thank you for sharing your feedback! We're happy to learn you find our platform has made your social media tasks more efficient. If you have any questions or suggestions, please don't hesitate to reach out to our Customer Success team. We're here to help!

Verified User in Real Estate
AR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Great experience overall"
4/5
What do you like best about Gain?

The review flow. This has helped our team a lot in approving and reviewing things. Also, the customer support team is very responsive. Review collected by and hosted on G2.com.

What do you dislike about Gain?

If we can have the following features that will be great:

1. Instagram custom thumbnail upload

2. Schedule YouTube long & short-form videos

3. Collab post feature on Instagram Review collected by and hosted on G2.com.

Response from Deborah Ramirez of Gain

Thank you for taking the time to share your experience with us! We're delighted that our review flow and customer support have been valuable to your team. We're excited to share that collaboration posts for Instagram will soon be available, so keep an eye out for updates! As for your other feature requests, we'll pass them along to our Product team for consideration. Once again, thank you so much for your support. We're here to help!

See how Gain improved
HJ
Hassan J.
Small-Business (50 or fewer emp.)
"Fantastic, no negatives!"
5/5
What do you like best about Gain?

Easy to use and very compatible. Structured view of calendar Review collected by and hosted on G2.com.

What do you dislike about Gain?

It feels like very high quality content has issues being posted and needs to be downsized. Another thing is connecting facebook when needing to onboard an account. Some of our clients don't have facebook so it becomes a hassle. Review collected by and hosted on G2.com.

Response from Deborah Ramirez of Gain

Hi Hassan,

Thank you for taking the time to share your feedback! We're thrilled that the calendar is working out so well for you. Regarding the challenges you've encountered uploading images/graphics, we strive to work within the constraints set by each social network to ensure compliance. Unfortunately, these specs might vary across platforms, and compression or quality issues after publishing are beyond our control. We're also excited to let you know we've recently launched mockup channels. With this feature, you can create Facebook content without connecting a social profile. Head to your channel settings to explore! We hope this proves to be a valuable addition to your workflow.

We're here to assist you and appreciate your continued support.

See how Gain improved