# Best VoIP Providers

## How Many VoIP Providers Products Does G2 Track?

**Total Products under this Category:** 425

### Category Stats (Aug 2026)

- **Average Rating:** 4.37/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Phone2 (+6.03%) - Among all products in this category, Phone2 recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank VoIP Providers Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 61,200+ Authentic Reviews
- 425+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for VoIP Providers
 ![G2 Grid® for VoIP Providers plotting products by satisfaction and market presence](https://www.g2.com/categories/voip-providers/grids.png?focus%5B%5D=1173&focus%5B%5D=53495&focus%5B%5D=1451753&focus%5B%5D=129760&focus%5B%5D=18255&focus%5B%5D=16314&focus%5B%5D=70977&focus%5B%5D=71595)

Highlighted products: RingEX, Nextiva, Zoom Phone, Quo, Webex Suite, Dialpad Connect, Webex Calling, and 8x8 Work.

Underlying data: [Grid® JSON](https://www.g2.com/categories/voip-providers/grids.json?focus%5B%5D=ringex&focus%5B%5D=nextiva&focus%5B%5D=zoom-zoom-phone&focus%5B%5D=quo-quo&focus%5B%5D=cisco-webex-suite&focus%5B%5D=dialpad-connect&focus%5B%5D=webex-calling&focus%5B%5D=8x8-work)

**Sponsored**

### WorkTango

WorkTango is a comprehensive Employee Experience platform that combines Surveys & Insights and Recognition & Rewards software to improve employee retention, boost employee performance, and enable leadership. -WorkTango's Surveys & Insights solution enables organizations to deploy unlimited employee surveys across the entire employee lifecycle, including pulse surveys, automated employee onboarding and exit surveys, and leadership effectiveness surveys. What sets WorkTango apart is making employee feedback immediately actionable. WorkTango automatically generates recommended action plans specific to each leader the moment employee surveys close. AI-assisted employee survey analytics through Comment Summaries and Comment Themes analyze thousands of employee survey responses in seconds, helping leadership teams identify employee engagement trends and surface opportunities. Leaders visualize employee sentiment through AI-powered Sentiment Clouds and engage via Anonymous Conversations while maintaining employee confidentiality. Robust dashboards and insights enable leaders to respond proactively to employee engagement gaps and predict employee turnover risks before they impact business outcomes. -WorkTango Coach is your AI-powered survey analyst, that instantly surfaces insights from survey data, and empowers leaders to act while employees are still engaged. Built directly into our Surveys & Insights platform, WorkTango Coach turns survey results into action plans in minutes, not months. Managers get a clear roadmap of exactly what to do, while employees see their feedback drive real change, in real-time. -WorkTango's Recognition & Rewards solution creates a culture of employee appreciation that drives employee motivation and reinforces organizational values. The employee rewards platform offers over ten million zero-markup employee reward options from brands like Apple and Amazon to charitable donations, with transparent employee rewards pricing where organizations only pay when employees redeem rewards. The platform enables peer-to-peer employee recognition, manager-to-employee recognition, and top-down employee recognition enhanced with AI-powered Recognition Writing Assistance and Recognition Quality Scores. Organizations automate employee milestone celebrations, run employee nominations and awards programs, and leverage the Employee Incentives portal to drive participation in employee wellness programs and employee survey completion. Integration with workplace communication tools means employee recognition happens in the flow of work. Unlike fragmented employee engagement solutions requiring separate employee survey software and employee recognition platforms, WorkTango unifies both in one employee experience platform. Organizations using WorkTango report dramatic improvements in employee retention, significant increases in employee engagement scores and survey participation, substantial reductions in overhead administrative costs, and enhanced manager effectiveness. When smart employee surveys and zero-markup recognition work together in one platform, organizations maximize their investment while closing the loop between listening and action and drive measurable ROI for their business.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=118&secure%5Bchosen_at%5D=2026-08-01T16%3A04%3A44Z&secure%5Bdisplayable_resource_id%5D=591&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=88973&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=88973&secure%5Bresource_id%5D=118&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fvoip-providers&secure%5Btoken%5D=ce455ce20c06a5de3aeded225ab1e546542deed2e4b4f18ff944a6c2594327c4&secure%5Burl%5D=https%3A%2F%2Fwt.worktango.com%2Femployee-recognition-and-survey-platform%3Futm_campaign%3D32036997-Review%2520Site%26utm_source%3DG2%26utm_medium%3DCore-CTA&secure%5Burl_type%5D=book_demo)

### [RingEX](https://www.g2.com/pt/products/ringex/reviews)

O QUE É RINGEX? RingEX é a plataforma de comunicações empresariais tudo-em-um que conecta equipes, clientes e conversas através de voz, vídeo, mensagens, SMS e agentes de IA, tudo impulsionado por IA. Projetado para organizações que valorizam produtividade, satisfação do cliente e simplicidade, o RingEX reúne tudo o que sua empresa precisa para colaborar e se engajar de forma eficaz de qualquer lugar. IA AVANÇADA COM AIR, AVA E ACE RingEX transforma cada interação em uma vantagem estratégica através de três agentes de IA especializados. O Recepcionista de IA (AIR) atua como uma recepção digital inteligente, atendendo chamadas 24/7 em conversas naturais e multilíngues para responder a perguntas frequentes, capturar leads, agendar compromissos e encaminhar chamadas complexas com contexto completo. O Assistente Virtual de IA (AVA) atua como um co-piloto proativo para tarefas diárias, capturando automaticamente resumos de reuniões, gerando ações de acompanhamento e redigindo mensagens com consciência de contexto. O Especialista em Conversação de IA (ACE) serve como uma plataforma de inteligência de conversação de destaque, analisando cada interação para fornecer treinamento, pontuação automática de chamadas e análise de sentimento profunda. Ao transformar dados brutos em insights executivos e sincronizar diretamente com seu CRM, o ACE ajuda líderes a replicar comportamentos vencedores e se manter à frente das tendências dos clientes. NOVO: PACOTE DE ENGAJAMENTO DO CLIENTE Desenvolvido para equipes de atendimento ao cliente de pequeno e médio porte, o Pacote de Engajamento do Cliente ajuda as empresas a oferecer suporte ao cliente mais rápido e conectado, sem a complexidade de um centro de contato completo. O pacote mistura perfeitamente suporte de voz e SMS em um espaço de trabalho unificado. As principais capacidades incluem uma caixa de entrada de SMS compartilhada para visibilidade da equipe, conformidade automática de opt-out de SMS e modelos de resposta para manter uma voz de marca consistente. Também apresenta transparência de fila com atualizações de posição na linha e relatórios ao vivo para visibilidade em tempo real do desempenho dos agentes e qualidade do serviço. POR QUE RINGEX? Seja sua equipe conectando-se internamente ou engajando clientes, o RingEX oferece confiabilidade, flexibilidade e inteligência em uma plataforma. Apoiado por segurança de nível empresarial, o RingEX ajuda você a se manter conectado e responsivo em todos os momentos que importam. Os clientes do RingEX ganham comunicação mais inteligente com AVA, inteligência de receita com ACE e melhores experiências do cliente através do Pacote de Engajamento do Cliente. RingEX não é apenas um sistema telefônico. É o núcleo inteligente do seu negócio que garante que cada conversa—interna ou externa—seja conectada, analisada e impactante.

**Average Rating:** 4.2/5.0

**Total Reviews:** 1,386

#### How Do G2 Users Rate RingEX?

- **the product tem sido um bom parceiro comercial?:** 8.3/10 (Category avg: 8.8/10)
- **Telefonemas:** 9.1/10 (Category avg: 9.1/10)
- **Número VoIP:** 9.0/10 (Category avg: 9.0/10)
- **Chamadas de mesa para mesa:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind RingEX?

- **Vendedor:** [RingCentral](https://www.g2.com/pt/sellers/ringcentral)
- **Website da Empresa:** www.ringcentral.com
- **Ano de Fundação:** 1999
- **Localização da Sede:** Belmont, CA
- **Twitter:** @RingCentral  
61,963 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,726 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Proprietário, CEO
- **Top Industries:** Software de Computador, Tecnologia da Informação e Serviços
- **Company Size:** 57% Small, 34% Medium

#### What Do G2 Reviewers Say About RingEX?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários adoram a **facilidade de uso** do RingEX, achando-o perfeito para comunicação e atualizações sem interrupções.
- Os usuários valorizam o **atendimento ao cliente prestativo** da RingEX, melhorando sua experiência e satisfação geral.
- Os usuários valorizam as **chamadas telefônicas de alta qualidade** da RingEX, melhorando a comunicação no suporte ao cliente com facilidade de uso.
- Os usuários consideram a **confiabilidade e suporte excepcionais** do RingEX inestimáveis para uma comunicação e colaboração sem interrupções.
- Os usuários elogiam a **confiabilidade** do RingEX, garantindo conexões consistentes e experiências de comunicação de alta qualidade.

##### Cons

- Os usuários acham que o **suporte ao cliente é insuficiente** , muitas vezes enfrentando desafios e complexidades desnecessárias ao buscar assistência.
- Os usuários acham os **processos complexos** frustrantes, muitas vezes precisando de suporte para navegar nos desafios de administração e configuração do sistema.
- Os usuários acham que as **dificuldades com o atendimento ao cliente** ocasionalmente complicam as resoluções e frustram a experiência geral.
- Os usuários relatam **problemas frequentes de chamadas** com o RingEX, incluindo rastreamento de chamadas deficiente e suporte ao cliente frustrantemente inadequado.
- Os usuários acham o **suporte ao cliente desafiador** , frequentemente exigindo etapas extras para problemas conhecidos e administração complicada.

#### What Are Recent G2 Reviews of RingEX?

**["RingEX se tornou meu principal aplicativo de chamadas para trabalho em grupo"](https://www.g2.com/pt/survey_responses/ringex-review-13169167)**

**Rating:** 5.0/5.0 stars

_— Aashu J._

[Read full review](https://www.g2.com/pt/survey_responses/ringex-review-13169167)

**["Chamadas estáveis, mensagens sólidas e IA que realmente ajuda após as reuniões"](https://www.g2.com/pt/survey_responses/ringex-review-13097268)**

**Rating:** 4.5/5.0 stars

_— Omar S._

[Read full review](https://www.g2.com/pt/survey_responses/ringex-review-13097268)

#### What Are G2 Users Discussing About RingEX?

- [Para que é usado o RingCentral MVP?](https://www.g2.com/pt/discussions/what-is-ringcentral-mvp-used-for)
- [O RingCentral é bom?](https://www.g2.com/pt/discussions/is-ringcentral-good) - 2 comments
- [What are the three RingCentral plans products?](https://www.g2.com/pt/discussions/what-are-the-three-ringcentral-plans-products)
- [What is RingCentral office?](https://www.g2.com/pt/discussions/what-is-ringcentral-office)

### [Nextiva](https://www.g2.com/pt/products/nextiva/reviews)

A Nextiva é uma empresa de CXM Unificado que fornece soluções de experiência do cliente impulsionadas por IA. A Nextiva impulsiona mais de 100.000 empresas e bilhões de conversas todos os anos com sua plataforma de experiência do cliente tudo-em-um. A partir de um hub de comunicação impulsionado por IA, a Nextiva transforma a maneira como as empresas interagem com seus clientes. O compromisso da empresa com o Amazing Service® e uma abordagem focada no cliente tem sido sua pedra angular por 15 anos. Estabelecida em 2008 e com sede em Scottsdale, Arizona, a Nextiva garantiu $200M da Goldman Sachs Asset Management em sua rodada inaugural de financiamento, avaliando a empresa em $2,7B no final de 2021. Descubra mais em www.nextiva.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,567

#### How Do G2 Users Rate Nextiva?

- **the product tem sido um bom parceiro comercial?:** 8.8/10 (Category avg: 8.8/10)
- **Telefonemas:** 9.2/10 (Category avg: 9.1/10)
- **Número VoIP:** 9.1/10 (Category avg: 9.0/10)
- **Chamadas de mesa para mesa:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Nextiva?

- **Vendedor:** [Nextiva](https://www.g2.com/pt/sellers/nextiva)
- **Ano de Fundação:** 2008
- **Localização da Sede:** Scottsdale, Arizona
- **Twitter:** @Nextiva  
21,295 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=434d5ec5d0765605afc77e3535fff65d535fb70db670aeec87a896bf2e39e9d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F459293%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,564 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Proprietário, Gerente de Escritório
- **Top Industries:** Hospital e Cuidados de Saúde, Seguros
- **Company Size:** 77% Small, 22% Medium

#### What Do G2 Reviewers Say About Nextiva?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários valorizam o **suporte ao cliente excepcional** da Nextiva, desfrutando de assistência rápida e configuração de conta sem complicações.
- Os usuários valorizam a **facilidade de uso** do Nextiva, beneficiando-se de um processo de integração simples e excelente suporte ao cliente.
- Os usuários elogiam a Nextiva por seu **excelente atendimento ao cliente** e experiência de integração perfeita, tornando a implementação sem esforço.
- Os usuários elogiam a **configuração fácil** do Nextiva, apreciando a rápida implementação e o suporte ao cliente durante todo o processo.
- Os usuários elogiam a **confiabilidade da Nextiva** , destacada pelo excelente atendimento ao cliente e pelo processo de integração sem problemas.

##### Cons

- Os usuários acham a **configuração difícil** do Nextiva desafiadora, complicando a configuração e o gerenciamento para grandes equipes.
- Os usuários acham a **complexidade da configuração e integração** desafiadora, especialmente para os novatos na plataforma.
- Os usuários enfrentam **vários problemas** com a Nextiva, incluindo atrasos na exibição de informações de chamadas e recusas automáticas de chamadas.
- Os usuários acham os **processos complexos** de configuração do Nextiva frustrantes, impactando negativamente sua experiência geral.
- Os usuários acham a **configuração difícil** do Nextiva bastante desafiadora e desajeitada, impactando sua experiência inicial e gestão.

#### What Are Recent G2 Reviews of Nextiva?

**["Sistema de Telefonia Fácil de Gerenciar com Suporte Excepcional"](https://www.g2.com/pt/survey_responses/nextiva-review-12554662)**

**Rating:** 5.0/5.0 stars

_— Jerry S._

[Read full review](https://www.g2.com/pt/survey_responses/nextiva-review-12554662)

**["Aproximando-se de 3 anos e crescendo com a Nextiva liderando nossas comunicações. #HazelwoodForte"](https://www.g2.com/pt/survey_responses/nextiva-review-10872941)**

**Rating:** 5.0/5.0 stars

_— Terri M._

[Read full review](https://www.g2.com/pt/survey_responses/nextiva-review-10872941)

#### What Are G2 Users Discussing About Nextiva?

- [Como a Nextiva revolucionou os sistemas de comunicação empresarial com suas soluções VoIP?](https://www.g2.com/pt/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments
- [Para que serve o Nextiva?](https://www.g2.com/pt/discussions/what-is-nextiva-used-for) - 2 comments
- [O que é a funcionalidade VoIP?](https://www.g2.com/pt/discussions/what-is-voip-feature) - 3 comments
- [Quais são algumas características de um PBX?](https://www.g2.com/pt/discussions/nextiva-what-are-some-features-of-a-pbx) - 1 comment
- [What does nextiva do?](https://www.g2.com/pt/discussions/what-does-nextiva-do) - 3 comments

### [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews)

The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP. AI-first highlights: AI Concierge\* Real-time and post-call summaries Voicemail prioritization and task extraction Ask AI Companion for instant answers during or after calls Team SMS summaries in Power Pack\* Zoom Phone connects your teams and your customers in one seamless, AI-first experience. \*Available for an add-on cost.

**Average Rating:** 4.6/5.0

**Total Reviews:** 2,631

#### How Do G2 Users Rate Zoom Phone?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.1/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.8/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Zoom Phone?

- **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97)
- **Company Website:** www.zoom.com
- **Year Founded:** 2011
- **HQ Location:** San Jose, CA
- **Twitter:** @zoom  
1,042,714 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea58933ffb5ea1e88769e70b1323ea336f3f35193bdf38ad87831cfc56794a9a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2532259%2F&secure%5Burl_type%5D=linkedin_company_website)  
13,494 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, President
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 50% Small, 32% Medium

#### What Do G2 Reviewers Say About Zoom Phone?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface** of Zoom Phone, making meetings and calls seamless across all devices.
- Users value the **video conferencing quality** of Zoom Phone, enhancing communication and connection across timezones.
- Users value the **reliable call quality** of Zoom Phone, enhancing communication efficiency and supporting remote work seamlessly.
- Users value the **easy communication** facilitated by Zoom Phone, ensuring seamless connectivity with their teams anywhere.
- Users love the **excellent video quality** of Zoom Phone, enhancing their meeting experiences with clarity and ease.

##### Cons

- Users find some **limited features** in Zoom Phone, particularly in advanced calling options and international texting.
- Users express frustration with the **intrusive AI features** of Zoom Phone, feeling it negatively impacts their experience.
- Users experience frequent **meeting issues** such as lags and connection problems, particularly on the mobile app.
- Users report **missing features** in Zoom Phone, facing challenges with support, reporting, and feature management after updates.
- Users face frequent **connection issues** with Zoom Phone, leading to dropped calls and difficulties during meetings.

#### What Are Recent G2 Reviews of Zoom Phone?

**["Seamless Integration, Reliable Cloud Phone Solution"](https://www.g2.com/survey_responses/zoom-phone-review-12110885)**

**Rating:** 4.0/5.0 stars

_— AAYUSH A._

[Read full review](https://www.g2.com/survey_responses/zoom-phone-review-12110885)

**["Convenient All-in-One Calling with Smooth Forwarding, Voicemail, and SMS"](https://www.g2.com/survey_responses/zoom-phone-review-12923372)**

**Rating:** 4.5/5.0 stars

_— Nitin V._

[Read full review](https://www.g2.com/survey_responses/zoom-phone-review-12923372)

### [Quo](https://www.g2.com/products/quo-quo/reviews)

Trusted by 90,000+ businesses, Quo (formerly OpenPhone) brings your team’s calls, texts, and contacts into one AI-powered workspace — helping you respond instantly and win more customers. Bring clarity to every conversation. Shared inboxes, internal notes, and a mini CRM, gives every teammate the visibility and context they need to make sure each customer doesn't get missed. Respond to every customer. Fast. Built-in AI answers calls 24/7, flexible call flows route customers instantly, and custom contact properties ensure you're there when your customer needs you, while never missing a detail. Scale effortlessly as you grow. From your first customer to your thousandth, Quo adapts with you. No complex setup, no additional training, no growing pains. With Quo, it’s never been easier to close more deals, support more customers, and grow your business — without losing the human touch.

**Average Rating:** 4.7/5.0

**Total Reviews:** 3,372

#### How Do G2 Users Rate Quo?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.4/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.4/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Quo?

- **Seller:** [Quo](https://www.g2.com/sellers/quo)
- **Company Website:** www.quo.com
- **Year Founded:** 2018
- **HQ Location:** San Francisco, California
- **Twitter:** @gowithquo  
5,475 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c33883f1b2bed0721a5354265f240bde9e3cffa6b714170289503265f457b6ed&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F28667405%2F&secure%5Burl_type%5D=linkedin_company_website)  
52 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Real Estate, Construction
- **Company Size:** 92% Small, 7% Medium

#### What Do G2 Reviewers Say About Quo?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Quo, enjoying its simple setup and intuitive interface for seamless communication.
- Users value the **responsive and helpful customer support** of OpenPhone, making their experience smoother and more efficient.
- Users are thrilled with Quo's **wide range of essential features** that enhance business operations and client service.
- Users find the **easy setup** of Quo immensely beneficial, enabling seamless transitions and efficient daily operations.
- Users appreciate the **call recording and transcription features** in Quo, making conversations easier to manage and review.

##### Cons

- Users experience **connection issues** with Quo, including missed calls and headset connectivity problems.
- Users experience **call disconnections** and delays in notifications, impacting the clarity of their communication.
- Users express concerns over the **high cost** and unclear pricing structure, leading to frustrating billing experiences.
- Users report **call issues** with Quo, including ghost calls and persistent call notifications after finishing calls.
- Users have reported **delays** in support response times and payment processing, impacting their overall experience with Quo.

#### What Are Recent G2 Reviews of Quo?

**["Easy, Professional Call and Text Management for Small Businesses"](https://www.g2.com/survey_responses/quo-review-13095748)**

**Rating:** 5.0/5.0 stars

_— Aaron C._

[Read full review](https://www.g2.com/survey_responses/quo-review-13095748)

**["Quo Helps Me Run My Business More Efficiently"](https://www.g2.com/survey_responses/quo-review-12963226)**

**Rating:** 5.0/5.0 stars

_— Darshell H._

[Read full review](https://www.g2.com/survey_responses/quo-review-12963226)

#### What Are G2 Users Discussing About Quo?

- [What is like Google Voice?](https://www.g2.com/discussions/what-is-like-google-voice) - 4 comments
- [Is open phone legit?](https://www.g2.com/discussions/is-open-phone-legit) - 26 comments
- [Is open phone free?](https://www.g2.com/discussions/is-open-phone-free) - 11 comments
- [How does OpenPhone work?](https://www.g2.com/discussions/how-does-openphone-work) - 3 comments

## FAQs About VoIP Providers

Generated using AI

Last updated: June 3, 2026

### Cheapest business voip providers that are still decent for customer support lines

Based on G2 reviews, several voip providers in this category are commonly mentioned for handling business calls, routing, voicemail, and support needs.

- [Nextiva](https://www.g2.com/products/nextiva) — call routing and voicemail management.
- [RingEX](https://www.g2.com/products/ringex) — support workflows with familiar apps.
- [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone) — centralized calling for remote teams.
- [8x8 Work](https://www.g2.com/products/8x8-work) — mobile and desktop business calling.

### Looking for a voip provider that works great with Microsoft Teams, which ones are actually good

According to verified users, Microsoft Teams compatibility comes up most often around call access inside familiar workflows, easier adoption, and less app switching. Reviews mention RingEX working with Microsoft Teams so users can place and receive calls inside tools they already use. Some Webex Calling and 8x8 Work reviews also mention Teams-related compatibility or comparisons, but the strongest recent theme is that integrations reduce training time and help teams keep customer conversations, call handling, and follow-up work more connected. Buyers should also note that some reviews still mention setup complexity, occasional delays, or uneven admin experiences depending on the workflow.

### Top rated voip providers for businesses that need toll free and international calling

Based on G2 reviews, buyers in this category most often mention reliability, clear call quality, remote access, and easier global communication when evaluating providers for toll free and international calling.

- [Nextiva](https://www.g2.com/products/nextiva) — long-distance communication across locations.
- [RingEX](https://www.g2.com/products/ringex) — international calling with unified messaging.
- [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone) — global calling from any device.
- [Webex Calling](https://www.g2.com/products/webex-calling) — international calls with remote flexibility.

### What should buyers look for in voip providers

According to verified users, buyers most often focus on call quality, ease of setup, reliability across desktop and mobile devices, and how well the system supports routing, voicemail, texting, and remote work. Reviews also repeatedly mention the importance of an admin experience that makes it easier to add users, adjust call flows, and manage multiple locations without heavy support needs. For teams with customer-facing workflows, reviewers highlight voicemail transcription, call recording, analytics, and integration with tools like Salesforce, Microsoft Teams, and calendars. Support responsiveness matters too, especially when businesses are replacing legacy phone systems or handling high call volumes across distributed teams.

### What features define modern voip providers

According to verified users, modern voip providers are defined by more than basic calling. Review themes consistently highlight mobile and desktop access, voicemail transcription, call routing, auto attendants, messaging, and centralized administration. Many reviewers also value conference calling, call recording, analytics, and the ability to keep business and personal numbers separate while still answering from any device. Integration is another recurring theme, especially with CRM systems, Microsoft Teams, Salesforce, calendars, and other collaboration tools. More recent reviews also mention AI-assisted call summaries, receptionist features, and automated follow-up support, though setup quality and usability still affect how valuable those advanced capabilities feel in practice.

### [Dialpad Connect](https://www.g2.com/pt/products/dialpad-connect/reviews)

Dialpad Connect é uma solução de comunicação empresarial nativa de IA que reúne chamadas, mensagens e reuniões em um único aplicativo, com insights de IA em tempo real integrados para aprimorar cada interação. Com o Dialpad Connect, você pode: - Ligar, enviar mensagens e realizar reuniões em um único aplicativo - Alternar perfeitamente entre dispositivos - Focar na conversa com transcrições de chamadas em tempo real, resumos de IA e itens de ação

**Average Rating:** 4.4/5.0

**Total Reviews:** 4,036

#### How Do G2 Users Rate Dialpad Connect?

- **the product tem sido um bom parceiro comercial?:** 8.9/10 (Category avg: 8.8/10)
- **Telefonemas:** 9.2/10 (Category avg: 9.1/10)
- **Número VoIP:** 9.3/10 (Category avg: 9.0/10)
- **Chamadas de mesa para mesa:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Dialpad Connect?

- **Vendedor:** [Dialpad](https://www.g2.com/pt/sellers/dialpad)
- **Website da Empresa:** Dialpad.com
- **Ano de Fundação:** 2011
- **Localização da Sede:** San Ramon, California
- **Twitter:** @DialpadHQ  
60 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,491 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Proprietário, CEO
- **Top Industries:** Tecnologia da Informação e Serviços, Marketing e Publicidade
- **Company Size:** 56% Small, 32% Medium

#### What Do G2 Reviewers Say About Dialpad Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam a **facilidade de uso** do Dialpad Connect, desfrutando de sua interface intuitiva e funcionalidade perfeita para comunicação.
- Os usuários apreciam os **recursos de gerenciamento de chamadas** do Dialpad Connect, aprimorando a orientação e simplificando a comunicação sem esforço.
- Os usuários valorizam o **suporte ao cliente útil** do Dialpad Connect, melhorando sua experiência de trabalho remoto e gerenciamento de chamadas.
- Os usuários valorizam a **transcrição por IA e gravações de chamadas** do Dialpad Connect, melhorando a eficiência do fluxo de trabalho e da comunicação.
- Os usuários apreciam a **interface amigável** do Dialpad Connect, melhorando a comunicação e o fluxo de trabalho com seus recursos integrados.

##### Cons

- Os usuários frequentemente enfrentam **problemas de chamada** com o Dialpad Connect, incluindo problemas com o encaminhamento de chamadas e registro de roteamento.
- Os usuários frequentemente enfrentam **problemas de conexão** com o Dialpad Connect, levando à frustração e impactando a experiência geral de comunicação.
- Os usuários relatam que o Dialpad Connect carece de **recursos essenciais de integração e controle administrativo** para uma gestão eficaz de chamadas.
- Os usuários relatam **problemas frequentes de gravação** com o Dialpad Connect, impactando a qualidade das chamadas e a confiabilidade geral da comunicação.
- Os usuários relatam **problemas de qualidade de chamada** , incluindo atrasos e inconsistências que prejudicam a comunicação eficaz e a experiência geral.

#### What Are Recent G2 Reviews of Dialpad Connect?

**["Muito confiável e simples"](https://www.g2.com/pt/survey_responses/dialpad-connect-review-4782824)**

**Rating:** 5.0/5.0 stars

_— Jason C._

[Read full review](https://www.g2.com/pt/survey_responses/dialpad-connect-review-4782824)

**["Transcrições Amigáveis e Gestão de Contatos Fácil"](https://www.g2.com/pt/survey_responses/dialpad-connect-review-13036710)**

**Rating:** 5.0/5.0 stars

_— Alina M._

[Read full review](https://www.g2.com/pt/survey_responses/dialpad-connect-review-13036710)

#### What Are G2 Users Discussing About Dialpad Connect?

- [Como o recurso de transcrição do Dialpad Ai Voice melhora a comunicação e quais são as melhores práticas para usá-lo?](https://www.g2.com/pt/discussions/how-does-dialpad-ai-voice-s-transcription-feature-enhance-communication-and-what-are-the-best-practices-for-using-it)
- [Como o Dialpad Ai Meetings melhora as experiências de reuniões virtuais com recursos impulsionados por IA?](https://www.g2.com/pt/discussions/how-does-dialpad-ai-meetings-enhance-virtual-meeting-experiences-with-ai-driven-features) - 1 comment
- [Para que é usado o Dialpad Meetings (anteriormente UberConference)?](https://www.g2.com/pt/discussions/what-is-dialpad-meetings-formerly-uberconference-used-for) - 1 comment
- [Para que é usado o Dialpad Talk?](https://www.g2.com/pt/discussions/what-is-dialpad-talk-used-for)
- [How much does Dialpad cost?](https://www.g2.com/pt/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) - 4 comments

### [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews)

Webex Suite is an all-in-one, AI-powered collaboration suite built to increase productivity and maximize teamwork in today’s hybrid work. With 8 powerful individual workflows – Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one, Webex Suite delivers exceptional value, world-class user experiences, and incredible audio and video, anywhere on any device. With a variety of collaboration and AI innovations, such as Webex AI Assistant, Real-time Translation, Background Noise Removal, and more, Webex Suite delivers rich and innovative experiences for employees and customers, enabling them to seamlessly connect, collaborate, engage and get work done. Webex Suite is powered by the industry-leading Webex Platform that is secure, compliant, and easily managed with built-in pervasive intelligence, bringing AI innovations across the entire Webex portfolio. The entire Webex Suite can be managed via the single-pane-of-glass management tool, Webex Control Hub. Webex Suite is backed by Cisco’s industry-leading security and networking infrastructure that ensures the best quality video and audio communications. Webex Suite Workflows: Meetings: Drive more productive meetings with AI-powered experiences and high-quality audio and video. Messaging: Collaborate async with rich messaging, secure file sharing, and digital whiteboarding to keep work flowing between meetings. Calling: Stay connected with modern business phone system and flexible calling options. Webinar: Host high quality webinars and drive engagement with immersive content and interactive audience experiences. Events: Power virtual, in-person, and hybrid events with immersive multi-track agendas, ticketing, attendee networking, analytics, and more. Polling: Enable active participation in every meeting with quizzes, polling, and interactive Q&A. Whiteboarding: Unleash creativity with a digital whiteboarding solution for everyone, on any device. Video Messaging: Record, share ideas, engage, and facilitate real-time feedback with intuitive video messaging.

**Average Rating:** 4.2/5.0

**Total Reviews:** 17,665

#### How Do G2 Users Rate Webex Suite?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10)
- **Phone Calls:** 8.8/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.7/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Webex Suite?

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Company Website:** www.cisco.com
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco  
720,366 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 50% Large, 31% Medium

#### What Do G2 Reviewers Say About Webex Suite?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Webex Suite, enjoying smooth communication and simple setup for seamless collaboration.
- Users value the **seamless integration** of Webex Suite, enhancing organization and responsiveness across multiple tools.
- Users value the **high reliability** of Webex Suite, benefiting from excellent audio and video quality consistently.
- Users appreciate the **all-in-one nature** of Webex Suite, seamlessly integrating video conferencing, messaging, and essential tools.
- Users commend the **excellent video quality** of Webex Suite, ensuring seamless and clear communication during meetings.

##### Cons

- Users experience **slow loading** times and lag, affecting productivity and usability, especially on slower networks.
- Users often experience **performance issues** with Webex Suite, including lag, freezes, and a complex setup process.
- Users find Webex Suite to be **not user-friendly** , often struggling with its interface and overall complexity, especially when learning.
- Users find the **lack of intuitiveness** in Webex Suite can lead to a challenging and complicated user experience.
- Users find the **poor user experience** of Webex Suite challenging, with a complex setup and a cluttered interface.

#### What Are Recent G2 Reviews of Webex Suite?

**["Dependable All-in-One Collaboration with Webex Suite"](https://www.g2.com/survey_responses/webex-suite-review-13068771)**

**Rating:** 4.0/5.0 stars

_— Prathyusha B._

[Read full review](https://www.g2.com/survey_responses/webex-suite-review-13068771)

**["Rock Solid and User-Friendly for Virtual Meetings"](https://www.g2.com/survey_responses/webex-suite-review-10780203)**

**Rating:** 5.0/5.0 stars

_— Ema B._

[Read full review](https://www.g2.com/survey_responses/webex-suite-review-10780203)

#### What Are G2 Users Discussing About Webex Suite?

- [How has the Webex App evolved to meet the demands of hybrid work environments and virtual collaboration?](https://www.g2.com/discussions/how-has-the-webex-app-evolved-to-meet-the-demands-of-hybrid-work-environments-and-virtual-collaboration) - 4 comments, 5 upvotes
- [How has Webex Meetings catered to the evolving needs of global virtual teams and large-scale webinars?](https://www.g2.com/discussions/how-has-webex-meetings-catered-to-the-evolving-needs-of-global-virtual-teams-and-large-scale-webinars) - 3 comments, 5 upvotes
- [What is Webex Meetings used for?](https://www.g2.com/discussions/what-is-webex-meetings-used-for) - 4 comments, 3 upvotes
- [What is Webex App used for?](https://www.g2.com/discussions/what-is-webex-app-used-for) - 5 comments, 2 upvotes
- [What is the Cisco Webex meetings desktop app?](https://www.g2.com/discussions/what-is-the-cisco-webex-meetings-desktop-app) - 2 comments, 1 upvote

### [Webex Calling](https://www.g2.com/pt/products/webex-calling/reviews)

Webex Calling é um sistema telefônico premium baseado em nuvem, projetado para atender às demandas das forças de trabalho modernas e híbridas. Construído sobre a infraestrutura segura e confiável da Cisco, ele oferece uma solução de chamadas de nível empresarial abrangente que substitui os sistemas PBX tradicionais no local por uma plataforma flexível, escalável e com inteligência artificial. Principais Características Confiabilidade de Nível Empresarial: Beneficie-se da infraestrutura de rede líder da indústria da Cisco, garantindo áudio de alta qualidade e tempo de atividade consistente para equipes globais. Colaboração Sem Interrupções: Integrado diretamente no aplicativo Webex, os usuários podem transitar de uma chamada telefônica para uma reunião de vídeo ou bate-papo em grupo com um único clique, mantendo os fluxos de trabalho ininterruptos. Implantação Flexível: Quer você esteja procurando uma solução apenas em nuvem, um sistema baseado em instalações ou uma abordagem híbrida, o Webex Calling se adapta às suas necessidades específicas de negócios. Inteligência com IA: Aproveite os recursos de IA integrados, como remoção de ruído de fundo e transcrição em tempo real, para garantir comunicações profissionais e claras em qualquer ambiente. Gestão Simplificada: Gerencie todo o seu sistema telefônico global através do Webex Control Hub, uma interface de painel único que fornece análises profundas, segurança e ferramentas de provisionamento. Alcance Global: Apoie seus escritórios internacionais com capacidades de chamadas locais em mais de 100 países, respaldado por uma rede global segura e em conformidade. Por que Escolher o Webex Calling? O Webex Calling capacita as organizações a se manterem conectadas de qualquer lugar, em qualquer dispositivo. Ao combinar a facilidade de um sistema telefônico moderno com o poder da suíte de colaboração Webex, ele ajuda as empresas a melhorar a produtividade, reduzir a complexidade de TI e proporcionar uma experiência de comunicação de classe mundial tanto para funcionários quanto para clientes.

**Average Rating:** 4.5/5.0

**Total Reviews:** 614

#### How Do G2 Users Rate Webex Calling?

- **the product tem sido um bom parceiro comercial?:** 8.8/10 (Category avg: 8.8/10)
- **Telefonemas:** 9.3/10 (Category avg: 9.1/10)
- **Número VoIP:** 9.0/10 (Category avg: 9.0/10)
- **Chamadas de mesa para mesa:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Webex Calling?

- **Vendedor:** [Cisco](https://www.g2.com/pt/sellers/cisco)
- **Website da Empresa:** www.cisco.com
- **Ano de Fundação:** 1984
- **Localização da Sede:** San Jose, CA
- **Twitter:** @Cisco  
720,366 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Engenheiro de Software, Associado
- **Top Industries:** Tecnologia da Informação e Serviços, Software de Computador
- **Company Size:** 43% Medium, 32% Small

#### What Do G2 Reviewers Say About Webex Calling?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam a **facilidade de uso** do Webex Calling, desfrutando de sua configuração simples e interface intuitiva.
- Os usuários elogiam a **confiabilidade** do Webex Calling, destacando sua qualidade de chamada clara e conectividade estável durante o uso.
- Os usuários apreciam a **qualidade de chamada impecável** do Webex Calling, valorizando sua estabilidade e integração suave dentro do conjunto.
- Os usuários apreciam a **integração perfeita do Webex Calling** dentro do ecossistema Cisco, melhorando a eficiência da comunicação entre locais.
- Os usuários valorizam as **integrações perfeitas** do Webex Calling, otimizando fluxos de trabalho e aprimorando a eficiência da comunicação entre plataformas.

##### Cons

- Os usuários acham a **configuração de roteamento de chamadas complexa** , fazendo com que a automação pareça mais trabalhosa do que lidar com as tarefas manualmente.
- Os usuários acham a **falta de intuitividade** no Webex Calling frustrante, complicando tarefas básicas e configurações de configuração.
- Os usuários frequentemente experimentam **desempenho lento** com o Webex Calling, especialmente durante reuniões ou em conexões de banda larga mais baixa.
- Os usuários relatam **problemas de desempenho** com o Webex Calling, observando atrasos e falhas que prejudicam a experiência geral.
- Os usuários desejam **opções de personalização mais avançadas** no Webex Calling para adaptar sua experiência de usuário de forma eficaz.

#### What Are Recent G2 Reviews of Webex Calling?

**["Configuração sem complicações com recursos poderosos, pequenos problemas ao alternar dispositivos"](https://www.g2.com/pt/survey_responses/webex-calling-review-12647737)**

**Rating:** 4.5/5.0 stars

_— Kieran P._

[Read full review](https://www.g2.com/pt/survey_responses/webex-calling-review-12647737)

**["O Webex Calling torna a troca entre chamadas sem esforço."](https://www.g2.com/pt/survey_responses/webex-calling-review-12721066)**

**Rating:** 4.0/5.0 stars

_— Soumi C._

[Read full review](https://www.g2.com/pt/survey_responses/webex-calling-review-12721066)

#### What Are G2 Users Discussing About Webex Calling?

- [Para que é usado o Webex Calling?](https://www.g2.com/pt/discussions/what-is-webex-calling-used-for) - 2 comments
- [O Webex Calling é gratuito?](https://www.g2.com/pt/discussions/is-webex-calling-free) - 2 comments
- [What are the features of Cisco Webex?](https://www.g2.com/pt/discussions/webex-calling-what-are-the-features-of-cisco-webex)
- [Em qual plataforma o Cisco Webex Calling é baseado?](https://www.g2.com/pt/discussions/which-platform-is-cisco-webex-calling-based-upon) - 2 comments
- [What is Cisco Webex calling?](https://www.g2.com/pt/discussions/what-is-cisco-webex-calling)

### [8x8 Work](https://www.g2.com/pt/products/8x8-work/reviews)

8x8 Work – Sistema de Telefone Empresarial + VoIP, Vídeo e Mensagens em Um Aplicativo 8x8 Work é um sistema de telefone empresarial moderno que unifica chamadas VoIP, videoconferências e mensagens de equipe em uma plataforma segura e confiável. Desenvolvido para o ambiente de trabalho híbrido de hoje, o 8x8 Work ajuda as empresas a simplificar a comunicação, aumentar a produtividade e reduzir a complexidade de TI. É mais do que apenas uma solução UCaaS — o 8x8 Work é seu ponto de entrada na Plataforma 8x8 para CX, oferecendo a flexibilidade de escalar da colaboração interna para o engajamento completo do cliente com voz, vídeo, chat e APIs — tudo em uma plataforma integrada. Principais Razões para Escolher o 8x8 Work Comunicações em Nuvem Tudo-em-Um: Substitua ferramentas separadas de telefone, vídeo e mensagens por uma solução unificada. VoIP de Nível Empresarial: Cobertura global de voz em mais de 55 países, qualidade de chamada em HD e um SLA de 99,999% de tempo de atividade. Reuniões e Mensagens com IA: Hospede reuniões de vídeo seguras com resumos inteligentes, transcrição ao vivo e chat integrado. Administração e Relatórios Integrados: Painel de controle centralizado para gerenciar usuários, roteamento de chamadas, análises e permissões. Segurança e Conformidade Confiáveis: SOC 2, ISO 27001, pronto para HIPAA — seguro por design, não por adição. Escalável para Centro de Contato: Expanda sem problemas para incluir o centro de contato, CPaaS e capacidades de IA da 8x8 quando estiver pronto. Recursos que Impulsionam a Produtividade Sistema de Telefone Empresarial: PBX baseado em nuvem com correio de voz, atendimento automático, filas de chamadas, portabilidade de número e SMS/MMS empresarial. Videoconferência: Realize reuniões de vídeo seguras e de alta qualidade com até 500 participantes — sem necessidade de downloads. Mensagens de Equipe: Crie salas de chat, compartilhe arquivos, fixe mensagens importantes e colabore em tempo real. Acesso Móvel + Desktop: Use um aplicativo em todos os dispositivos — Windows, Mac, iOS, Android e web. Análises Integradas: Obtenha visibilidade em tempo real sobre uso, qualidade de chamadas e desempenho da equipe com painéis visuais. Mais de 40 Integrações: Conecte-se facilmente com Salesforce, Microsoft Teams, Google Workspace, Zendesk e mais. Aprimoramentos com IA: Use transcrição inteligente, resumos em reuniões e detecção de palavras-chave para trabalhar de forma mais inteligente. O Poder por Trás do 8x8 Work Com mais de 300 patentes e décadas de liderança em comunicações em nuvem, a 8x8 ajuda as empresas a simplificar a TI, melhorar a experiência do funcionário e acelerar o engajamento do cliente. O 8x8 Work é a escolha confiável para empresas que buscam modernizar as comunicações e se preparar para o que vem a seguir.

**Average Rating:** 4.2/5.0

**Total Reviews:** 896

#### How Do G2 Users Rate 8x8 Work?

- **the product tem sido um bom parceiro comercial?:** 8.5/10 (Category avg: 8.8/10)
- **Telefonemas:** 9.0/10 (Category avg: 9.1/10)
- **Número VoIP:** 9.1/10 (Category avg: 9.0/10)
- **Chamadas de mesa para mesa:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind 8x8 Work?

- **Vendedor:** [8x8](https://www.g2.com/pt/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0)
- **Website da Empresa:** www.8x8.com
- **Ano de Fundação:** 1987
- **Localização da Sede:** San Jose, CA
- **Twitter:** @8x8  
11,056 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ad9a93cacd01ca25a8bf61de42bc3a51636c76960fa572fb09f3088a46570d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8x8&secure%5Burl_type%5D=linkedin_company_website)  
2,811 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Proprietário, Gerente de Escritório
- **Top Industries:** Tecnologia da Informação e Serviços, Serviços Financeiros
- **Company Size:** 54% Small, 35% Medium

#### What Do G2 Reviewers Say About 8x8 Work?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários elogiam a **facilidade de uso** do 8x8 Work, tornando a comunicação diária eficiente e direta.
- Os usuários valorizam as **capacidades de comunicação fácil** do 8x8 Work, permitindo chamadas sem interrupções em qualquer lugar através da integração com dispositivos.
- Os usuários elogiam a **confiabilidade** do 8x8 Work, observando um tempo de inatividade mínimo e uma excelente qualidade geral de serviço.
- Os usuários valorizam o **atendimento ao cliente rápido e eficiente** , passando facilmente de chatbots para representantes ao vivo.
- Os usuários apreciam a **plataforma de comunicação tudo-em-um** do 8x8 Work, simplificando a colaboração remota e o gerenciamento de chamadas.

##### Cons

- Os usuários acham o **tempo de resposta lento do suporte ao cliente** frustrante, afetando sua experiência geral e a resolução de problemas.
- Os usuários frequentemente enfrentam **suporte ao cliente lento** , levando à frustração ao resolver problemas e gerenciar configurações.
- Os usuários experimentam **suporte ao cliente ruim** com respostas lentas, complicando a resolução de problemas e impactando a satisfação geral.
- Os usuários acham que os **recursos limitados** do 8x8 Work dificultam a integração eficaz com CRM e funcionalidades avançadas.
- Os usuários relatam **problemas técnicos** , incluindo atraso, dificuldades de login e acesso complicado às configurações no 8x8 Work.

#### What Are Recent G2 Reviews of 8x8 Work?

**["Sistema de Telefonia Rico em Recursos com Ótimos Grupos de Toque e Análises"](https://www.g2.com/pt/survey_responses/8x8-work-review-13060988)**

**Rating:** 5.0/5.0 stars

_— Joseph A._

[Read full review](https://www.g2.com/pt/survey_responses/8x8-work-review-13060988)

**["Interface moderno, configuração simples e suporte de chat rápido"](https://www.g2.com/pt/survey_responses/8x8-work-review-12980303)**

**Rating:** 4.5/5.0 stars

_— Leon K._

[Read full review](https://www.g2.com/pt/survey_responses/8x8-work-review-12980303)

#### What Are G2 Users Discussing About 8x8 Work?

- [What is 8x8 X Series used for?](https://www.g2.com/pt/discussions/what-is-8x8-x-series-used-for)
- [A videoconferência 8x8 é segura?](https://www.g2.com/pt/discussions/is-8x8-video-conferencing-secure) - 3 comments
- [Why is 8x8 called 8x8?](https://www.g2.com/pt/discussions/why-is-8x8-called-8x8)
- [Como configuro uma chamada de conferência 8x8?](https://www.g2.com/pt/discussions/how-do-i-set-up-an-8x8-conference-call) - 1 comment, 1 upvote
- [Is 8x8 a good phone system?](https://www.g2.com/pt/discussions/is-8x8-a-good-phone-system) - 2 comments

### [Aircall](https://www.g2.com/products/aircall/reviews)

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,601

#### How Do G2 Users Rate Aircall?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.8/10)
- **Phone Calls:** 8.9/10 (Category avg: 9.1/10)
- **VOiP Number:** 8.8/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Aircall?

- **Seller:** [Aircall](https://www.g2.com/sellers/aircall)
- **Company Website:** www.aircall.io
- **Year Founded:** 2014
- **HQ Location:** New York
- **Twitter:** @aircall  
4,964 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7be761d7fbad3da0454753d90f07916cd3a958959f851b5be97356e1913a0ca2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5013970%2F&secure%5Burl_type%5D=linkedin_company_website)  
849 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Development Representative, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 53% Small, 40% Medium

#### What Do G2 Reviewers Say About Aircall?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Aircall to be **easy to use** , allowing seamless communication and efficient workflow management without issues.
- Users commend the **easy integration** of Aircall with CRM and helpdesk platforms, enhancing communication and workflow efficiency.
- Users value the **reliability** of Aircall, praising its ease of use and excellent call quality for support communications.
- Users find Aircall's **intuitive setup** and user-friendly interface essential for efficient communication and operations.
- Users appreciate the **automatic call recording and transcription** features of Aircall, enhancing record-keeping and workflow efficiency.

##### Cons

- Users often experience **connection issues** with Aircall, affecting call quality and requiring frequent app restarts.
- Users report **call issues** with Aircall, including uneven distribution and connection problems that disrupt communication.
- Users often face **dialer issues** with Aircall, affecting call distribution, connectivity, and user experience.
- Users note the **lack of text handling and extension features** in Aircall, impacting their overall experience.
- Users notice the **slow loading** of Aircall, particularly with syncing call logs and mobile app performance.

#### What Are Recent G2 Reviews of Aircall?

**["Aircall: Powerful Cloud Phone System with Excellent Support"](https://www.g2.com/survey_responses/aircall-review-13051826)**

**Rating:** 5.0/5.0 stars

_— mark.reed@abaxhealth.com R._

[Read full review](https://www.g2.com/survey_responses/aircall-review-13051826)

**["Facilitate Telemarketing with Great Efficiency"](https://www.g2.com/survey_responses/aircall-review-13122992)**

**Rating:** 5.0/5.0 stars

_— Omar M._

[Read full review](https://www.g2.com/survey_responses/aircall-review-13122992)

#### What Are G2 Users Discussing About Aircall?

- [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote
- [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote
- [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote
- [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote
- [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes

### [Crexendo](https://www.g2.com/products/crexendo/reviews)

Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States. The Crexendo® VIP™ platform delivers Voice, Interactions, and Phone capabilities backed by our industry-leading 100% Uptime Guarantee, allowing workers to connect from anywhere, on any device.

**Average Rating:** 4.9/5.0

**Total Reviews:** 351

#### How Do G2 Users Rate Crexendo?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.9/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.6/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 9.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Crexendo?

- **Seller:** [Crexendo Business Solutions](https://www.g2.com/sellers/crexendo-business-solutions)
- **Company Website:** www.crexendo.com
- **Year Founded:** 1995
- **HQ Location:** Tempe, Arizona
- **Twitter:** @Crexendo  
3,287 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b7fe68ed8dcf618608c16c6d6eceffa831d750723212d74dccb8754744cc96f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcrexendo-business-solutions%2F&secure%5Burl_type%5D=linkedin_company_website)  
155 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Office Manager
- **Top Industries:** Non-Profit Organization Management, Construction
- **Company Size:** 77% Small, 21% Medium

#### What Do G2 Reviewers Say About Crexendo?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **exceptional customer support** provided by Crexendo, making the setup process seamless and easy.
- Users commend Crexendo for its **exceptional support and user-friendly service** , making transitions and management seamless across locations.
- Users commend the **exceptional customer service** at Crexendo, highlighting support that is responsive, helpful, and knowledgeable.
- Users find Crexendo’s service to be **extremely easy to use** , making transitions and setups seamless and stress-free.
- Users appreciate the **easy setup** of Crexendo, highlighting hassle-free transitions and supportive customer service throughout.

##### Cons

- Users report experiencing **technical call issues** with Crexendo, especially during internet outages, affecting communication reliability.
- Users find the **complex processes** of Crexendo challenging, often requiring IT support for setup and troubleshooting.
- Users find that **customer service can be difficult to reach** , complicating their experience when seeking assistance.
- Users find **difficult navigation** in the Crexendo app, impacting efficiency and making it challenging to utilize features effectively.
- Users are frustrated by the **overwhelming number of spam calls** and issues with caller ID affecting communications.

#### What Are Recent G2 Reviews of Crexendo?

**["Reliable Global Calling with a Simple, Centralized Dashboard"](https://www.g2.com/survey_responses/crexendo-review-12951714)**

**Rating:** 4.5/5.0 stars

_— Luciana S._

[Read full review](https://www.g2.com/survey_responses/crexendo-review-12951714)

**["Smooth Setup and Fast, Attentive Support from Carol Kloss and Romina Bonaobra"](https://www.g2.com/survey_responses/crexendo-review-13061620)**

**Rating:** 5.0/5.0 stars

_— \*Arrow R._

[Read full review](https://www.g2.com/survey_responses/crexendo-review-13061620)

#### What Are G2 Users Discussing About Crexendo?

- [What is Crexendo used for?](https://www.g2.com/discussions/what-is-crexendo-used-for) - 2 comments

### [CloudTalk](https://www.g2.com/pt/products/cloudtalk/reviews)

CloudTalk é o principal software de chamadas comerciais com inteligência artificial para PMEs em crescimento. CloudTalk ajuda mais de 4.000 PMEs modernas a falar com mais clientes, fechar mais negócios e resolver problemas mais rapidamente, sem preços ou complexidade de nível empresarial. Mais de 30.000 profissionais de vendas e suporte em PMEs em mais de 160 países confiam no CloudTalk para: Falar com 10 vezes mais pessoas - Nosso Discador de Vendas com IA combina discagem de pré-visualização, potência e paralela (até 10 linhas) que filtra automaticamente correios de voz e linhas mortas. Automatizar as chamadas que os humanos não deveriam fazer - Construa Agentes de Voz com IA e Recepcionista com IA em minutos para agendamento de compromissos, qualificação de leads, cobertura fora do horário, lembretes de pagamento e mais. Transformar cada conversa em dados estruturados - Use a Inteligência de Conversação com IA para obter resumos automáticos de chamadas, notas de IA, análise de sentimento, extração de tópicos, pontuação de chamadas, transcrição multilíngue e proporções de fala/escuta. Executar todo o sistema telefônico empresarial em uma plataforma na nuvem - Com Designer de Fluxo de Chamadas, IVR, enfileiramento de chamadas, gravação de chamadas, monitoramento em tempo real, análises, SMS internacional, mensagens WhatsApp e automação de fluxo de trabalho. Lidar com chamadas globais sem a dor de cabeça da infraestrutura - Números locais em mais de 160 países, 99,999% de tempo de atividade, redundância multi-operadora e qualidade de chamada cristalina. Conectar-se às ferramentas que já usam - Mais de 100 integrações nativas, incluindo HubSpot (Certificado), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify e mais. A maioria dos clientes do CloudTalk está ativa em poucos dias. Sem hardware, sem PBX, sem meses de consultoria. Basta se inscrever, portar números (ou comprar novos), conectar seu CRM e começar a ligar — com a IA fazendo o trabalho pesado desde o primeiro dia. CloudTalk é compatível com GDPR, SOC 2, ISO 27001, HIPAA e CCPA. Clientes como Bit2Me reduziram chamadas perdidas de 80% para 16%, cortaram tempos de espera em 85% e escalaram de 2 para mais de 20 agentes — sem adicionar complexidade. https://hubs.li/Q04n2f7L0 Saiba como podemos melhorar suas chamadas em uma demonstração personalizada 1:1: https://hubs.li/Q04n2f4C0

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,811

#### How Do G2 Users Rate CloudTalk?

- **the product tem sido um bom parceiro comercial?:** 8.9/10 (Category avg: 8.8/10)
- **Telefonemas:** 9.0/10 (Category avg: 9.1/10)
- **Número VoIP:** 8.9/10 (Category avg: 9.0/10)
- **Chamadas de mesa para mesa:** 8.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind CloudTalk?

- **Vendedor:** [CloudTalk](https://www.g2.com/pt/sellers/cloudtalk)
- **Website da Empresa:** www.cloudtalk.io
- **Ano de Fundação:** 2016
- **Localização da Sede:** New York
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7131a196dde74ab24374f0c5fe394e45a7e89c8c85b9b7bdc470627f39cd734&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17944841%2F&secure%5Burl_type%5D=linkedin_company_website)  
224 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Executivo de Contas
- **Top Industries:** Software de Computador, Tecnologia da Informação e Serviços
- **Company Size:** 64% Small, 32% Medium

#### What Do G2 Reviewers Say About CloudTalk?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam a **facilidade de uso** do CloudTalk, beneficiando-se de chamadas e integrações sem interrupções.
- Os usuários valorizam a **confiabilidade excepcional** do CloudTalk, destacando seu desempenho estável e interface intuitiva em todos os dispositivos.
- Os usuários elogiam a **interface intuitiva** do CloudTalk, simplificando a comunicação e melhorando a experiência geral do usuário.
- Os usuários acham o CloudTalk **extremamente útil** para rastreamento em tempo real, simplificando o gerenciamento de KPIs e aumentando a eficiência das chamadas.
- Os usuários apreciam os **recursos de chamada rápidos e fáceis** do CloudTalk, melhorando a eficiência e a conveniência da comunicação.

##### Cons

- Os usuários relatam **problemas de chamadas** com acesso e conectividade, levando a interrupções em sua experiência com o CloudTalk.
- Os usuários experimentam **problemas de conexão** ocasionais com o CloudTalk, levando a problemas operacionais e interrupções inesperadas.
- Os usuários expressam frustração pela **falta de recursos essenciais** como busca por SMS e suporte ao idioma holandês no CloudTalk.
- Os usuários descobrem que **problemas de sincronização de chamadas** com o Pipedrive podem levar a frustrações durante o gerenciamento de chamadas com o CloudTalk.
- Os usuários experimentam **conectividade ruim** , enfrentando dificuldades com chamadas internacionais e o registro online inconsistente do aplicativo.

#### What Are Recent G2 Reviews of CloudTalk?

**["Análise do CloudTalk, Integração Perfeita com Pipedrive e Discagem Inteligente com Código de Área Local"](https://www.g2.com/pt/survey_responses/cloudtalk-review-12856744)**

**Rating:** 4.5/5.0 stars

_— Hunter K._

[Read full review](https://www.g2.com/pt/survey_responses/cloudtalk-review-12856744)

**["CloudTalk simplificou nossa comunicação com os clientes e melhorou a eficiência da nossa equipe."](https://www.g2.com/pt/survey_responses/cloudtalk-review-12852659)**

**Rating:** 5.0/5.0 stars

_— Marwan E._

[Read full review](https://www.g2.com/pt/survey_responses/cloudtalk-review-12852659)

#### What Are G2 Users Discussing About CloudTalk?

- [Para que serve o CloudTalk?](https://www.g2.com/pt/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote
- [What is CloudTalk used for?](https://www.g2.com/pt/discussions/what-is-cloudtalk-used-for) - 2 comments

### [GoTo Connect](https://www.g2.com/pt/products/goto-connect/reviews)

GoTo Connect é a solução definitiva de comunicações empresariais para organizações pequenas, médias e com várias localizações, oferecendo poderosas funcionalidades de voz, vídeo e mensagens baseadas na nuvem—além de recursos avançados—tudo em uma plataforma integrada. Nosso sistema premiado e tudo-em-um é simples de implantar, gerenciar e escalar, capacitando as equipes a se conectarem imediatamente. Com ferramentas impulsionadas por IA como a Recepcionista IA, infraestrutura robusta na nuvem e integrações profundas, o GoTo Connect simplifica a comunicação, aumenta a produtividade e promove uma colaboração sem interrupções. Conecte-se em qualquer lugar, de qualquer forma: Participe de reuniões, chamadas e bate-papos de qualquer dispositivo com a plataforma unificada do GoTo Connect, mantendo suas equipes e clientes conectados—onde quer que o trabalho aconteça. Fácil de usar e gerenciar: Nosso sistema totalmente hospedado garante uma configuração rápida, escalabilidade sem esforço e gerenciamento simples—sem necessidade de TI. Confiabilidade incomparável: Garanta 99,999% de tempo de atividade, voz cristalina e suporte de alta qualidade para que seu negócio nunca perca o ritmo. Automação moderna e IA: A Recepcionista IA integrada do GoTo Connect recebe chamadas, direciona conversas e automatiza tarefas rotineiras—sem necessidade de aplicativos de terceiros. Projetado para o crescimento: Melhore suas telecomunicações com ferramentas de centro de contato e engajamento do cliente que escalam conforme você cresce. Com suporte premiado, tempo de atividade líder na indústria e pontuações de satisfação do cliente de alto nível, o GoTo Connect não é apenas um sistema telefônico—é a espinha dorsal de uma comunicação empresarial significativa e confiável. Quer você esteja simplificando chamadas internas, realizando reuniões virtuais ou melhorando o engajamento do cliente, o GoTo Connect garante que cada interação seja sem esforço, eficaz e pronta para ajudar seu negócio a ter sucesso.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,390

#### How Do G2 Users Rate GoTo Connect?

- **the product tem sido um bom parceiro comercial?:** 9.1/10 (Category avg: 8.8/10)
- **Telefonemas:** 9.2/10 (Category avg: 9.1/10)
- **Número VoIP:** 9.1/10 (Category avg: 9.0/10)
- **Chamadas de mesa para mesa:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind GoTo Connect?

- **Vendedor:** [GoTo](https://www.g2.com/pt/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Website da Empresa:** www.goto.com
- **Ano de Fundação:** 2003
- **Localização da Sede:** Boston, MA
- **Twitter:** @goto  
41,211 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c36bce21331780a56ed18c4420c1c18d88af55b922dce06cdc8cff0c4ec83019&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F37788%2F&secure%5Burl_type%5D=linkedin_company_website)  
994 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Proprietário, Presidente
- **Top Industries:** Tecnologia da Informação e Serviços, Hospital e Cuidados de Saúde
- **Company Size:** 69% Small, 24% Medium

#### What Do G2 Reviewers Say About GoTo Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam a **facilidade de uso** do GoTo Connect, melhorando a comunicação e simplificando as operações comerciais de forma contínua.
- Os usuários destacam o **excelente suporte ao cliente** do GoTo Connect, apreciando as rápidas resoluções e a assistência amigável.
- Os usuários elogiam a **confiabilidade** do GoTo Connect, destacando a comunicação sem interrupções, especialmente durante tempos desafiadores.
- Os usuários valorizam a **configuração fácil** do GoTo Connect, desfrutando de uma implementação suave e uma experiência intuitiva para todos.
- Os usuários apreciam a **integração perfeita de recursos** no GoTo Connect, melhorando a comunicação empresarial sem esforço em todos os dispositivos.

##### Cons

- Os usuários enfrentam **problemas de chamadas** que prejudicam a funcionalidade, especialmente em relação ao gerenciamento e rastreamento de chamadas em dispositivos móveis.
- Os usuários acham a **variedade de opções esmagadora** e enfrentam frustração com as capacidades limitadas de visualização de fax no GoTo Connect.
- Os usuários acham que os **recursos limitados** do GoTo Connect restringem significativamente sua produtividade e eficiência no fluxo de trabalho.
- Os usuários relatam **atendimento ao cliente inadequado** , enfrentando atrasos significativos e problemas ao tentar resolver suas questões.
- Os usuários experimentam **suporte ao cliente ruim** , tornando o processo de inscrição frustrante e inútil durante momentos críticos.

#### What Are Recent G2 Reviews of GoTo Connect?

**["Configuração Fácil, Potencializa a Eficiência do Call Center"](https://www.g2.com/pt/survey_responses/goto-connect-review-1180338)**

**Rating:** 5.0/5.0 stars

_— Jeff L._

[Read full review](https://www.g2.com/pt/survey_responses/goto-connect-review-1180338)

**["Chamadas Claras, Configuração Fácil, Mas o Aplicativo Precisa de Melhorias"](https://www.g2.com/pt/survey_responses/goto-connect-review-12443199)**

**Rating:** 5.0/5.0 stars

_— Robert C._

[Read full review](https://www.g2.com/pt/survey_responses/goto-connect-review-12443199)

#### What Are G2 Users Discussing About GoTo Connect?

- [Para que serve o GoTo Connect?](https://www.g2.com/pt/discussions/what-is-goto-connect-used-for) - 1 comment
- [Para que serve o GoTo Contact Center?](https://www.g2.com/pt/discussions/what-is-goto-contact-center-used-for)
- [How do I use GoToConnect?](https://www.g2.com/pt/discussions/how-do-i-use-gotoconnect)
- [Quanto custa o jive?](https://www.g2.com/pt/discussions/how-much-does-jive-cost) - 1 comment
- [O GoToConnect é compatível com a HIPAA?](https://www.g2.com/pt/discussions/is-gotoconnect-hipaa-compliant) - 1 comment

### [Vonage Business Communications](https://www.g2.com/pt/products/vonage-business-communications/reviews)

Trabalhe de forma mais inteligente com o Vonage Business Communications, nossa plataforma de comunicações unificadas: conecte-se perfeitamente via voz, mensagens e vídeo, virtualmente em qualquer lugar do mundo. Mais de 40 recursos poderosos oferecem o equilíbrio certo entre flexibilidade e controle, oferecendo tudo o que sua empresa precisa para trabalhar de forma mais inteligente. Com nosso aplicativo móvel premiado, você pode gerenciar suas comunicações de qualquer dispositivo e colaborar de praticamente qualquer lugar. Temos um tempo de atividade confiável de 99,999%¹, garantindo máxima produtividade. A configuração é simples, rápida e fácil de escalar à medida que sua empresa cresce. Sem contratos anuais, o que significa que você pode cancelar a qualquer momento. E nos orgulhamos de oferecer um atendimento ao cliente de primeira linha: o acesso à ajuda é simplesmente fácil. Isso significa que você pode ligar, enviar e-mail, conversar ou visitar nossos centros de suporte online. Também oferecemos portais de clientes com artigos de base de conhecimento que podem ajudá-lo a encontrar respostas 24 horas por dia, 7 dias por semana. ¹A afirmação de 99,999% de tempo de atividade é baseada em uma média da disponibilidade de chamadas do Vonage Business.

**Average Rating:** 4.3/5.0

**Total Reviews:** 477

#### How Do G2 Users Rate Vonage Business Communications?

- **the product tem sido um bom parceiro comercial?:** 8.9/10 (Category avg: 8.8/10)
- **Telefonemas:** 9.3/10 (Category avg: 9.1/10)
- **Número VoIP:** 9.3/10 (Category avg: 9.0/10)
- **Chamadas de mesa para mesa:** 9.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Vonage Business Communications?

- **Vendedor:** [Vonage](https://www.g2.com/pt/sellers/vonage)
- **Ano de Fundação:** 2001
- **Localização da Sede:** Holmdel, NJ
- **Twitter:** @Vonage  
11,195 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fd47b72cb7833d6c440e7b6e708f485e89be6dc696026d2430a0c89ab34636d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5028%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,776 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Presidente, Gerente de Escritório
- **Top Industries:** Recrutamento e Seleção, Tecnologia da Informação e Serviços
- **Company Size:** 60% Small, 33% Medium

#### What Do G2 Reviewers Say About Vonage Business Communications?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários elogiam a **facilidade de uso** do Vonage Business Communications, melhorando sua comunicação diária com os clientes potenciais de forma eficaz.
- Os usuários valorizam os **recursos de chamada integrados** da Vonage, melhorando a comunicação e simplificando as interações de equipes remotas.
- Os usuários elogiam a Vonage por seu **fantástico suporte ao cliente** , melhorando sua experiência geral com o serviço.
- Os usuários elogiam a **confiabilidade** do Vonage Business Communications, garantindo conectividade consistente para seus compromissos diários de negócios.
- Os usuários valorizam a **excelente qualidade de voz e os recursos abrangentes** da Vonage, tornando-a ideal para necessidades de comunicação.

##### Cons

- Os usuários relatam **limitações de mensagens de texto** com a Vonage, afetando a entrega de mensagens e causando frustração durante as comunicações.
- Os usuários expressam frustração com o **atendimento ao cliente lento e pouco útil** , dificultando a resolução de problemas e complicando as necessidades do projeto.
- Os usuários relatam frequentes **quedas de chamadas** , levando a comunicações perdidas e problemas de conectividade frustrantes com a Vonage Business Communications.
- Os usuários enfrentam **problemas de conexão** com a Vonage, levando a chamadas interrompidas e alertas perdidos, apesar do serviço geralmente bom.
- Os usuários acham que o Vonage Business Communications é **caro** , especialmente para pequenas empresas e startups que buscam soluções acessíveis.

#### What Are Recent G2 Reviews of Vonage Business Communications?

**["Comunicações em Nuvem Tudo-em-Um com APIs Poderosas e Inovação"](https://www.g2.com/pt/survey_responses/vonage-business-communications-review-12775716)**

**Rating:** 5.0/5.0 stars

_— Mohamed S._

[Read full review](https://www.g2.com/pt/survey_responses/vonage-business-communications-review-12775716)

**["Comunicação Confiável e Flexível Que Mantém Nossa Equipe Conectada em Qualquer Lugar"](https://www.g2.com/pt/survey_responses/vonage-business-communications-review-12887738)**

**Rating:** 5.0/5.0 stars

_— Pavnesh C._

[Read full review](https://www.g2.com/pt/survey_responses/vonage-business-communications-review-12887738)

#### What Are G2 Users Discussing About Vonage Business Communications?

- [Para que é usado o Vonage Business Communications?](https://www.g2.com/pt/discussions/vonage-business-communications-what-is-vonage-business-communications-used-for) - 2 comments
- [What is Vonage Business Communications used for?](https://www.g2.com/pt/discussions/what-is-vonage-business-communications-used-for) - 1 comment

### [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews)

Telnyx is the only communications and connectivity platform that combines carrier-owned global communications, programmable APIs, voice AI agents, and edge compute under one roof. Through the Telnyx portal and APIs, teams can provision global numbers in many countries, run SIP trunking with HD voice over a private backbone, and build contact center workflows on the Voice API. Add SMS, MMS, RCS, and WhatsApp messaging and calling, all on the same carrier-owned network, and layer in AI-powered voice agents without wiring together separate vendors. Unlike many CPaaS providers, Telnyx owns the network and delivers the full stack as one system. Whether you're enhancing customer support, automating outbound calls, or embedding voice AI into your product, Telnyx makes it easy to launch and scale with confidence. With direct carrier status and telecom licenses in 35+ countries, PSTN replacement in 50+ countries and local calling in 130+ countries, you get carrier-grade reliability without piecing together multiple providers. And with SOC 2 Type II, PCI, and GDPR compliance built into the platform, you're not sacrificing security or auditability for scale. Every customer gets 24/7 support on every tier, backed by in-house engineering expertise, configuration management, enterprise-grade security, fraud detection, and migration support. Telnyx gives businesses one platform, one provider, and one support team for global communications and real-time AI.

**Average Rating:** 4.7/5.0

**Total Reviews:** 508

#### How Do G2 Users Rate Telnyx CPaaS?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.6/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.5/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Telnyx CPaaS?

- **Seller:** [Telnyx](https://www.g2.com/sellers/telnyx)
- **Company Website:** www.telnyx.com
- **Year Founded:** 2009
- **HQ Location:** Austin, Texas, United States
- **Twitter:** @telnyx  
4,414 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d31f8e5af3824ee9e0aa866f1fdccee2b6e67c6070b5ba3e51fb47c00e12606&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3349412%2F&secure%5Burl_type%5D=linkedin_company_website)  
387 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Telecommunications, Information Technology and Services
- **Company Size:** 81% Small, 16% Medium

#### What Do G2 Reviewers Say About Telnyx CPaaS?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **exceptional customer support** of Telnyx CPaaS, which helps them navigate and utilize the platform effectively.
- Users find Telnyx CPaaS to be a **user-friendly platform** with excellent support and easy API integration.
- Users appreciate the **easy setup** of Telnyx CPaaS, enabling smooth deployment and integration with existing systems.
- Users praise the **excellent customer support** of Telnyx, consistently providing responsive and effective assistance as needs grow.
- Users highlight the **easy integration** of Telnyx CPaaS, appreciating its reliable and seamless setup for communication needs.

##### Cons

- Users find the **verification processes complex** , often leading to confusion and reliance on support for assistance.
- Users express frustration over the **high costs** associated with Telnyx, impacting accessibility and customer service experiences.
- Users express frustration with **unresponsive customer service** , reporting delays and lack of meaningful support for urgent issues.
- Users experience **long waiting times** for support, struggling to get timely assistance and account verification for Telnyx CPaaS.
- Users face challenges due to **poor documentation** , leading to frustration and increased reliance on support for troubleshooting.

#### What Are Recent G2 Reviews of Telnyx CPaaS?

**["Telnyx Delivers Reliable, High-Performance Calling with Flexible, Well-Documented APIs"](https://www.g2.com/survey_responses/telnyx-cpaas-review-12678607)**

**Rating:** 5.0/5.0 stars

_— Jon B._

[Read full review](https://www.g2.com/survey_responses/telnyx-cpaas-review-12678607)

**["Outstanding Highly Recommend"](https://www.g2.com/survey_responses/telnyx-cpaas-review-12031998)**

**Rating:** 4.0/5.0 stars

_— Naod D._

[Read full review](https://www.g2.com/survey_responses/telnyx-cpaas-review-12031998)

#### What Are G2 Users Discussing About Telnyx CPaaS?

- [What is Telnyx used for?](https://www.g2.com/discussions/what-is-telnyx-used-for)

### [Ringover](https://www.g2.com/products/ringover/reviews)

Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Our advanced supervision and coaching features allow you to closely monitor operations and train your team members fast. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency.

**Average Rating:** 4.6/5.0

**Total Reviews:** 467

#### How Do G2 Users Rate Ringover?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Phone Calls:** 9.3/10 (Category avg: 9.1/10)
- **VOiP Number:** 9.0/10 (Category avg: 9.0/10)
- **Desk-to-Desk Calls:** 8.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Ringover?

- **Seller:** [Ringover](https://www.g2.com/sellers/ringover)
- **Year Founded:** 2018
- **HQ Location:** Montrouge
- **Twitter:** @ringoverapp  
832 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b6dd570ba6676db5ed66b5b814255501bd2a91c2db023b16edb3740fd5048e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fringover-france%2F&secure%5Burl_type%5D=linkedin_company_website)  
283 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Director
- **Top Industries:** Staffing and Recruiting, Computer Software
- **Company Size:** 76% Small, 21% Medium

#### What Do G2 Reviewers Say About Ringover?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Ringover, highlighting its intuitive interface and smooth onboarding experience.
- Users praise the **responsive and caring customer support** of Ringover, enhancing their overall experience with the app.
- Users commend the **reliability** of Ringover, highlighting its excellent customer support and quality connections.
- Users praise Ringover for its **efficient and reliable customer support** , enhancing their experience and productivity.
- Users appreciate the **intuitive interface** of Ringover, making it easy and efficient to use daily.

##### Cons

- Users feel that Ringover's service has a **high cost** that may not justify its performance and reliability issues.
- Users find Ringover **expensive** , especially for small businesses, with fluctuating call quality impacting customer interactions.
- Users report experiencing **glitches** during calls, especially after updates, affecting text transcription accuracy.
- Users have noted the lack of **essential features** like CRM integration and improved SMS synchronization in Ringover.
- Users note **integration issues** with Meta and LOXO, wishing for smoother setup and synchronization options.

#### What Are Recent G2 Reviews of Ringover?

**["Seamless Embedded Calling with Ringover—and Truly Responsive Support"](https://www.g2.com/survey_responses/ringover-review-12851244)**

**Rating:** 5.0/5.0 stars

_— Wouter K._

[Read full review](https://www.g2.com/survey_responses/ringover-review-12851244)

**["Ringover: quick start, top Pipedrive integration, and really useful AI"](https://www.g2.com/survey_responses/ringover-review-13109839)**

**Rating:** 4.5/5.0 stars

_— Victoria M._

[Read full review](https://www.g2.com/survey_responses/ringover-review-13109839)

#### What Are G2 Users Discussing About Ringover?

- [What does Ringover do?](https://www.g2.com/discussions/what-does-ringover-do) - 1 comment
- [How do I cancel my Ringover account?](https://www.g2.com/discussions/how-do-i-cancel-my-ringover-account) - 1 comment
- [How does Ringover work?](https://www.g2.com/discussions/how-does-ringover-work) - 1 comment
- [Is Ringover legit?](https://www.g2.com/discussions/is-ringover-legit)

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- [Audio Conferencing](/categories/audio-conferencing)
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- [Calendar](/categories/calendar-software)
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[Browse VoIP Providers Themes](/categories/voip-providers/themes)

 ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash")
NP

Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)

Updated April 9, 2026

Voice over Internet Protocol (VoIP) software transmits phone calls over an IP network without relying on traditional telephone infrastructure, functioning as a modern alternative to private branch exchange (PBX) systems. It helps organizations cut communication costs, support remote work, and maintain secure calling capabilities.

### Core Capabilities of Voice over Internet Protocol (VoIP) Software

To qualify for inclusion in the VoIP category, a product must:

- Provide VoIP PBX systems for businesses or offer a VoIP softphone application
- Include features that help manage incoming calls, such as call forwarding, call transferring, and routing
- Enable real-time network monitoring via dashboards
- Offer integration compatibility with communication and CRM platforms

### Common use cases for Voice over Internet Protocol (VoIP) Software

VoIP software supports scalable, reliable communication for internal collaboration and customer-facing interactions. It also benefits teams using related tools such as [video conferencing software](https://www.g2.com/categories/video-conferencing), [UCaaS platforms](https://www.g2.com/categories/ucaas-platforms), [contact center software](https://www.g2.com/categories/contact-center), and [CRM systems](https://www.g2.com/categories/crm).

### How Voice over Internet Protocol (VoIP) Software Differs from Other Tools

VoIP differs from traditional PBX by replacing legacy on-premises telephony systems with IP-based calling, reducing infrastructure and maintenance costs while improving flexibility for remote and hybrid teams. Compared with broader UCaaS platforms, VoIP primarily focuses on voice calling, softphones, and SIP-based PBX functionality, though VoIP is typically a core component of most UCaaS offerings.

### Insights from G2 on Voice over Internet Protocol (VoIP) Software

Based on category trends on G2, VoIP's reliability, cost savings, ease of remote access, and the convenience of softphone options that replace or supplement physical desk phones.

Top Tools at a Glance

| 

 | 

Unified calling, texting, and team communication

 | 

User Review

"RingEX Became My Main Calling App for Group Work"

 |
| 

 | 

Managed business phone setup with support

 | 

User Review

"Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong"

 |
| 

 | 

Cloud calling inside the Zoom workflow

 | 

User Review

"Seamless Integration, Reliable Cloud Phone Solution"

 |
| 

 | 

Shared calls, texts, and summaries

 | 

User Review

"Easy, Professional Call and Text Management for Small Businesses"

 |
| 

 | 

AI-assisted calls with transcripts and CRM context

 | 

User Review

"Very trustworthy and simple"

 |
| 

 | 

Meetings, calls, and collaboration in one suite

 | 

User Review

"Dependable All-in-One Collaboration with Webex Suite"

 |
| 

 | 

Stable calling inside the Webex ecosystem

 | 

User Review

"Seamless Setup with Powerful Features, Minor Device Switching Hiccups"

 |
| 

 | 

Cloud telephony with SMS and Teams support

 | 

User Review

"Feature-Rich Phone System with Great Ring Groups & Analytics"

 |
| 

 | 

Sales and support call management

 | 

User Review

"Aircall: Powerful Cloud Phone System with Excellent Support"

 |

* * *

Show More

* * *

## How Do You Choose the Right VoIP Providers?

### What You Should Know About VoIP Software

### What is VoIP software?

Voice-over-internet protocol, or VoIP, is a communication technology that allows audio and video interaction over the internet. It is a mode of phone transmission that enables internet phone calls using any smart device as opposed to traditional telephone services.

[VoIP](https://www.g2.com/glossary/voip-definition), often pronounced as “vŏy'p” or “V-O-I-P,” is also commonly called voice-over IP. VoIP software enables online calling using digital signals, making it a more cost-effective alternative to traditional phone lines. It includes functions such as automated calls, phone and video calls, call queuing, and screen sharing. VoIP relies on a fast and dependable internet connection, and it can be understood as an “internet telephone" in layman’s terms.

VoIP providers, also known as virtual phone systems, can help companies significantly improve call quality and reduce communication costs. VoIP solutions streamline communications and standardize the workflow, enabling companies to make international or overseas audio and video calls without expensive payments. It’s also a more flexible solution that allows employees to communicate long distances when away from their typical office space.

### Who uses VoIP software?

Generally, VoIP calls can be accessed by everyone. Although most people use video calling platforms for personal use, VoIP products are adopted by large corporations. More options are available with advancements in technology and VoIP itself, especially regarding professional solutions for meetings and conferences with ethernet. VoIP software is often used in the following industries: 

- **Customer service:** VoIP services have nearly taken over this industry, with customer service centered on phone lines. It reduces wait time by automatically redirecting calls to available people. It also has live monitoring and data-collecting capabilities, making it ideal for this type of work.
- **Hotel and tourism:** The backbones of this sector are effective communication and 24-hour service. For best customer satisfaction, hotels use VoIP services to assist in managing calls and avoiding congestion on a single line at a time.
- **Healthcare:** Healthcare industries use cloud-based VoIP phone systems to book online consultations with doctors, patient registrations, floor-to-floor communications, inventory management, etc. 
- **Financial institutions:** Besides assisting with encrypted communication and authentication, VoIP allows finance professionals to communicate in real-time with their peers and customers. It also provides its consumers with financial data, news, and evaluations, which is necessary for making informed investment decisions.
- **Manufacturing:** Manufacturing includes a variety of fields such as finance, accounting, sales, and warehouse, making it an industry for VoIP networks. Employees benefit significantly from VoIP software features like instant messaging, video conferencing, file sharing, advanced voice call management, etc., which enable effective telecommunication and collaboration. 

### What types of VoIP software exist?

Five types of VoIP services are available in the market for interested buyers. 

- **Residential VoIP services:** The landline phone is linked to a Wi-Fi modem via an adapter to make and receive internet calls. Charges are set according to different plans. Example: VoIP.com and Lingo.
- **Device-based VoIP services:** To make free calls within the United States involves purchasing a VoIP device from a service provider and connecting it to an already-owned device. This removes the requirement for equipment other than a conventional landline phone and a monthly fee. Example: MagicJack and Ooma.
- **Software-based VoIP services:** This is the most commonly used VoIP service. It requires a web-based application online or installed PC software. It’s then used via the computer's audio input and output devices. Example: Skype and Zoom.
- [Mobile VoIP services](https://www.g2.com/categories/voip/f/voip-number) **:** Mobile VoIP is an application installed on mobile phones, allowing call access from anywhere with a reliable internet connection. Example: WhatsApp and Google Hangouts
- **Business VoIP services:** The two VoIP choices for businesses are on-premises and cloud-based. Both offer far more cost-effective communication options than traditional landlines and have several valuable features. These include video and audio conferencing services, screen-sharing, interactive voice response, automated attendants, call queues, and call reports. These often expandable features come with comprehensive technical assistance.

### What are the benefits of VoIP software?

- **Cost-effective:** An important advantage of VoIP technology is its low-cost hardware and software. This also decreases the need to buy more smartphones and or other gadgets.
- **Reliable:** While traditional or regular phone systems can be prone to failures, [unified communication systems (UCaas)](https://www.g2.com/categories/ucaas-platforms) are often backed by multiple data centers, preventing an outage. Even if a business has issues with its internet connection, incoming calls can always be routed to mobile devices, even if the power or internet connection fails.
- **Flexibility:** Users of VoIP systems can add and remove phone lines as required, and unlike traditional landline phone systems, removing or adding VoIP lines requires little effort and time.
- **Integration:** IP phone systems integrate seamlessly with several existing business platforms. Many VoIP systems, for example, integrate with [customer relationship management (CRM)](https://www.g2.com/glossary/crm-definition) tools, benefitting both large and small enterprises. Businesses can reap the benefits of VoIP software without modifying current applications or IT infrastructure.
- [Remote access:](https://www.g2.com/glossary/remote-access-definition) VoIP makes calling from anywhere using any device possible. This is becoming more important with remote work. Every user in the VoIP system has a unique [VoIP number](https://www.g2.com/categories/voip/f/voip-number) assigned to them. Using this number, the user can place and receive calls in the office or from home. VoIP software can be used on any mobile device, including phones and laptops across Apple and Microsoft.
- **Advanced features and settings:** VoIP can offer premium company management services such as auto attendants, [call recording](https://www.g2.com/glossary/call-recording-definition), and call queuing. With custom VoIP services, companies can design a system to match their needs. 

### What are the challenges with VoIP software?

- **Network dependency:** VoIP tools require a reliable network infrastructure for successful integration. VoIP relies on an internet connection to exchange voice data packets, and network failures can significantly impact call quality and reliability. Businesses should assess the stability of their network infrastructure and identify potential bottlenecks such as insufficient bandwidth, network overload, or unreliable connections. ** **
- **Bandwidth and internet connection:** Insufficient bandwidth or inconsistent internet access while using VoIP solutions leads to poor phone service, failed calls, and latency issues. Working with an internet service provider (ISP) that provides dedicated bandwidth or employing traffic prioritization techniques such as quality of service (QoS) can enhance VoIP speed.
- **Security and firewall configuration:** VoIP deployments are prone to eavesdropping, toll fraud, denial-of-service attacks, and other security issues. Robust security strategies such as [encryption](https://www.g2.com/articles/what-is-encryption) protocols, firewalls, and intrusion detection systems must be implemented to protect VoIP networks. Since configuring these can be challenging, businesses must work with IT specialists or VoIP service providers to ensure correct firewall settings and security best practices are implemented.
- **Power supply and backup:** Unlike traditional private branch exchange (PBX), VoIP requires a consistent power source. Power outages can render VoIP systems inoperable, causing communication routes to be disrupted and company operations to suffer. Power outages can be reduced by deploying uninterruptible power supply (UPS) devices or backup power generators. Furthermore, organizations should consider establishing [failover](https://www.g2.com/articles/failover) solutions, such as automated call routing to mobile devices or alternate sites, to ensure ongoing availability during power outages.
- **Staff training and user adoption:** Effective training and user acceptance approaches are essential when adopting a new communication system. Employees may be inexperienced with VoIP systems instead of traditional phone systems, resulting in reluctance or difficulties adapting to the latest technology. In addition, due to protocol differences, data formats, or compatibility issues, integrating VoIP systems with existing corporate applications may be problematic. Provide substantial training sessions, user manuals, and regular assistance to employees using VoIP solutions. 

### What are the common features of VoIP software?

VoIP provides a variety of features that facilitate communication. While specific features differ between providers and plans, the following are some common features found within UCaaS platforms and VoIP:

- **Phone calls:** VoIP telephony allows users to place phone calls online. As a result, organizations can benefit from a low-cost, dependable, and portable solution. Internet calls are ideal for businesses with remote or field employees.
- [Instant messaging](https://www.g2.com/categories/voip/f/instant-messaging) **:** Users of VoIP software can send and receive instant messages over the internet, which benefits customer support and internal communication. Employees can discuss an action item or touch base informally via texting, improving cooperation, productivity, and team engagement.
- [Screen sharing](https://www.g2.com/categories/voip/f/screen-sharing) **:** VoIP software allows users to share screens in real-time, saving time and increasing productivity. Screen sharing is often used for collaboration and presentations, which is helpful for hybrid and remote workers.
- **Call monitoring:** VoIP software allows businesses to monitor, record, and track calls, helping companies simplify customer service and enhance performance.
- **Caller ID:** VoIP service providers display the name and phone number of incoming callers, allowing users to see who is calling.
- [Video conferencing](https://www.g2.com/glossary/video-conferencing-definition) **:** Users can utilize VoIP software to make video calls via the Internet, which can lower operational and travel expenses by eliminating the need to travel for meetings. Video conferencing also benefits users by boosting distant worker engagement and cooperation.
- **Desk-to-desk calls:** VoIP software enables users to contact one another through mobile phones and landlines. This helps maintain communication flow, which is important when multiple users handle a single call. For example, a call center would benefit from VoIP technology as transferring customers on time would be much easier. 
- [Conference calls](https://www.g2.com/articles/conference-call) **:** Users can host conference calls – which enables multiple users to make phone or video calls over the internet at once. This is essential for team collaboration and communication with remote workers.
- [VoIP phone number](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2144) **:** VoIP telephony offers users a unique phone number that can be dialed anywhere. Unique numbers are great for businesses that don’t have a landline but want to have a number that reflects their location.

Many VoIP providers will also offer the following features: 

- [VoIP providers with software pairing capabilities](https://www.g2.com/categories/voip/f/software-pairing)
- [VoIP providers with automated attendant capabilities](https://www.g2.com/categories/voip?utf8=%E2%9C%93&order=g2_score&filters%5Bverified_features%5D%5B%5D=2143)
- [VoIP providers with browser extension capabilities](https://www.g2.com/categories/voip/f/browser-extension)
- [VoIP providers with hold music capabilities](https://www.g2.com/categories/voip/f/hold-music)
- [VoIP providers with individual download capabilities](https://www.g2.com/categories/voip/f/individual-download)

### VoIP software pricing

A VoIP phone system typically costs between $25 and $35 per line monthly. Call recording, toll-free lines, and equipment rentals are optional extras. 

These expenses can be divided into "recurring" and "one-time" charges. Subscription fees and per-user or per-line prices are the most common recurring expenses, whereas setup and equipment costs are often one-time expenses.

Call forwarding, voicemail, and domestic calling are common VoIP features included in the standard subscription rates. It is expected to have unlimited outgoing and receiving calls across the country.

Advanced features such as CRM integration, complex analytics, unlimited calling, international calls, and premium customer support will entail extra charges. Defining and budgeting for the fundamental components of business operations is critical.

### How to choose the best VoIP software?

When purchasing a VoIP solution, it is crucial to determine if an on-premises or cloud-based solution is better suited for the business. Cloud-based or hosted VoIP software typically requires no additional hardware and delivers calls to phones installed at the business, but it comes with a higher monthly cost than onsite VoIP options. Furthermore, most cloud-based VoIP products offer mobile applications that integrate with business phones, allowing users to make and receive calls using a data connection while traveling.

On-premises or onsite VoIP systems require supplemental hardware that must be purchased upfront. Still, it can compensate for this by offering a lower monthly cost, additional security, and more flexibility during setup. Onsite VoIP systems need an IP-PBX and a public switched telephone network (PSTN) gateway device to function correctly. The IP-PBX routes calls to the correct phones on the web, while the PSTN gateway device converts calls from the analog voice signals of the PSTN to digital signals for the IP-PBX and back, as necessary.

Whether a company is just starting to explore VoIP software or is looking for a more appropriate solution for their needs, [G2](https://www.g2.com/) can help inform buyers of the market and assist them in selecting the best software product for their business.

#### Requirements gathering (RFI/RFP) for VoIP software

A buyer should assess the needs of their organization when deciding on the kind of VoIP software to purchase. Does the organization already use this kind of software? Is this the first time the organization will be using VoIP software? If that’s the case, buyers must determine how they plan to implement this software and what features the organization will need. 

Some points to consider are:

**Company size **

Buyers will need to ensure that the products they are looking at will suit the size and needs of the organization. Ensuring the product has the appropriate flexibility and scalability to adapt to changing conditions is essential when purchasing software.

**Integration requirements**

Buyers must know which business systems require integration with a new VoIP system beforehand. For example, will the product need to be integrated within existing systems, such as CRM or ERP platforms? Some VoIP products may come with [application programming interfaces (APIs)](https://www.g2.com/glossary/api-definition) for integration with specific software. However, other phone systems do not offer this capability.

#### Compare VoIP software products

**Create a long list**

The first step to finding the perfect software solution is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must-haves or requirements for the buyer. G2.com provides information about the best VoIP software, allowing buyers to filter options and user reviews to help narrow the product list to a more relevant selection.

**Create a short list**

Shortlisting software products is an essential step in buying. While it may be daunting to filter through various products, users can get help by utilizing [G2’s compare](https://www.g2.com/compare) feature. This feature will take products of choice and display them side by side so the buyer can quickly determine which software ticks the essential boxes on the list. 

**Conduct demos**

Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. Buyers should have a business scenario ready to test the product thoroughly. Additionally, buyers should inquire about cost, vendor support, and any concerns about the product.

#### Selection of VoIP software

**Choose a selection team**

VoIP software is efficient and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments (such as IT, management, sales, etc.) and seniority levels to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs. 

**Negotiation**

Once the selection team has narrowed their software picks, it’s time to discuss customization options, pricing, and the type of support the vendor needs. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase. 

**Final decision**

Before making the final decision on a product and moving forward with a purchase, utilizing a free trial and conducting a last demo can give a buyer an additional sense of security and confidence when making a final decision.

### Software and services related to VoIP software

- [Audio conferencing software:](https://www.g2.com/categories/audio-conferencing) Audio conferencing software uses a hosted voice connection for communication. These are valuable tools for huge communication parties since they host conversations among large groups. They also make international calls easier by giving regional dial-in numbers, eliminating the need for international phone plans. 
- [Video conferencing software:](https://www.g2.com/categories/video-conferencing) Video conferencing software allows online communication via audio meetings, video meetings, and seminars with built-in features such as chat, screen sharing, and recording. These applications improve cooperation, save travel costs, and facilitate long-distance or international communication. Employees at all levels of a business can use video conferencing systems to plan or attend virtual meetings with coworkers, corporate partners, or customers – anywhere in the world.
- [Webinar platforms:](https://www.g2.com/categories/webinar) Webinars essentially involve a conductor and an audience. The audience size might range from a small staff training to a large-scale TED lecture. Webinar platforms assist in the creation of presentations that adhere to business brand rules while offering customization. These platforms make it effortless for companies, schools, and other professionals to exchange information and connect with their audiences without being physically present. 
- [Internal communications software:](https://www.g2.com/categories/internal-communications) Internal communications software offers users [instant messaging systems](https://www.g2.com/categories/business-instant-messaging) that enable direct and group conversations within a company. These tools are designed to be simple and accessible, allowing for fast communication among team members. Business messaging technologies make communicating with coworkers as simple as texting friends on social media or via SMS. Most internal communication solutions include emojis and GIF support to encourage genuine and natural workplace discussion. However, some internal communication offerings have recently added limited VoIP functionality to their products for extra channel coverage.

### What are the most reliable VoIP systems for office communications?

Here are some of the most reliable VoIP systems to ensure smooth and consistent office communications:

- [RingEX](https://www.g2.com/products/ringex/reviews) delivers enterprise-grade call quality and unified communications, making it a dependable choice for office teams across locations.
- [Nextiva](https://www.g2.com/products/nextiva/reviews) offers a highly stable VoIP platform with built-in team messaging and call routing tailored for office workflows.
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, AI-powered transcriptions, and seamless integrations to keep office communications efficient and context-aware.
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) provides a reliable cloud phone system with intuitive admin controls, ideal for office teams managing hybrid or remote setups.
- [Ooma Office](https://www.g2.com/products/ooma-office/reviews) designed for small to mid-sized offices, it offers easy setup and consistent call quality without heavy IT requirements.

### What are the top-rated VoIP providers for tech startups?

Here are some of the best VoIP providers tailored to meet the fast-changing needs of tech startups and [small businesses](https://www.g2.com/categories/voip-providers/small-business):

- [OpenPhone](https://www.g2.com/products/openphone/reviews) is built for startups. It offers flexible VoIP features, such as shared numbers and CRM integrations, to streamline team communications.
- [Aircall](https://www.g2.com/products/aircall/reviews) provides scalable VoIP with strong app integrations, making it ideal for sales and support teams in fast-moving tech startups.
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) combines voice, messaging, and AI-driven transcription tools to help startups stay organized and responsive.
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) offers powerful outbound calling and automation features that empower growth-focused teams to engage users globally.
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) is optimized for customer-facing teams, and it delivers reliable call quality and performance analytics to support startup scaling.

### VoIP software trends

#### 5G networks will become mainstream

5G networks, also known as fifth-generation wide-area wireless networks, have the potential to alter internet connectivity. It improves communication speeds and reaction times while minimizing call jitter and data packet loss during data transfer. As a result, users will have a faster broadband internet connection, lightning-fast surfing speeds, and expanded network capabilities.

#### Smart VoIP assistants 

Because of ongoing breakthroughs in language processing, [virtual assistants](https://www.g2.com/glossary/virtual-assistant-definition) are now more intelligent than ever. By automating routine communication chores, VoIP assistants can help users focus on more attention-demanding obligations. In terms of customer service, intelligent assistants can help speed up and increase the quality of conversations. Furthermore, when it comes to internal communications, modern VoIP assistants can record and transcribe meetings on the fly, reducing the time spent on back-office activities.

Reviewed and edited by [Shanti S Nair](https://in.linkedin.com/in/shanti-nair-b75075164)