# Best Call Center Infrastructure (CCI) Software - Page 11 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Call center infrastructure (CCI), also known as contact center infrastructure, provides solutions required to establish and operate a call center. CCI software helps businesses create an efficient call or contact center to help them stay connected with their customers. CCI is most commonly used by customer-facing teams to manage inbound and outbound communications, but it also includes features for managing operations or back-office tasks like workflow management, employee monitoring, and measuring productivity. While historically CCI was designed to be deployed on premises, emerging technologies in cloud infrastructure have allowed for the design and deployment of cloud call centers. The products in this category offer a full-fledged cloud-hosted infrastructure solution with features like call routing, call recording and monitoring, automatic call distribution (ACD), and interactive voice response (IVR). Local area network (LAN) and [VoIP providers](https://www.g2.com/categories/voip) are examples of some software providers that also offer solutions to establish infrastructure for network connectivity of contact centers. Depending on the provider and the membership plan, a variety of other features may be available in a CCI package. CCI products frequently integrate with [CRM software](https://www.g2.com/categories/crm). To qualify for inclusion in the Call Center Infrastructure (CCI) category, a product must: - Distribute incoming calls or manage phone number assignment for outbound centers - Manage and store data related to calls, customers, and agents - Provide a comprehensive infrastructure solution which includes call management, placement, routing, recording, and analytics - Enable managers to track and monitor calls - Include the following features: automatic call distributor, universal communications, interactive voice response, universal queue management, and computer telephony integrations (CTI) ## Top Call Center Infrastructure (CCI) Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,380 reviews) | Unified call-queue routing with AI transcription | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 2 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (604 reviews) | Omnichannel contact center routing with Salesforce-native CTI | "[Fast, Intuitive Web-Based Platform with Reliable Support](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)" | | 3 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,554 reviews) | Multi-site call routing with unified UCaaS infrastructure | "[Nextiva’s Anywhere Access Makes Taking Calls Easy](https://www.g2.com/survey_responses/nextiva-review-13120042)" | | 4 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,597 reviews) | Cloud call routing with CRM-integrated recording | "[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)" | | 5 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,468 reviews) | Omnichannel contact center routing with API-first customization | "[Centralized Omnichannel Power with Insightful Real-Time Reporting](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)" | | 6 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,810 reviews) | Cloud call routing with CRM-integrated analytics | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,453 reviews) | AI-assisted contact center routing with CRM integration | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | | 8 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (614 reviews) | Cisco-native cloud PBX with call-center routing | "[Seamless Setup with Powerful Features, Minor Device Switching Hiccups](https://www.g2.com/survey_responses/webex-calling-review-12647737)" | | 9 | [Close](https://www.g2.com/products/close/reviews) | 4.7/5.0 (2,036 reviews) | High-volume outbound calling with built-in CRM | "[Easy Setup, Seamless Email Integration, and Responsive Support](https://www.g2.com/survey_responses/close-review-13148546)" | | 10 | [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5.0 (2,360 reviews) | CRM-integrated cloud calling with AI coaching | "[Integration with HubSpot Enhances Call Management](https://www.g2.com/survey_responses/justcall-review-13141009)" | --- ## What Are the Most Common Questions About Call Center Infrastructure (CCI) Software? *AI-generated · Last updated: May 26, 2026* ### Which is the best call center infrastructure platform for enterprises? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) stands out as the strongest enterprise-oriented option in this recent review set because verified users repeatedly mention centralized administration, support for large user bases, international calling, call queues, reporting, and integrations with systems like Salesforce, ticketing tools, CRMs, and ERPs. According to verified users, it is especially valued for reliability, user management, remote work support, and keeping voice, messaging, and related workflows in one place. G2 reviewers mention that it helps enterprises replace older phone systems, manage multiple teams, and simplify onboarding, though some users also note that advanced configuration and certain reporting needs can require extra effort. ### Which call center infrastructure has the lowest downtime? Based on G2 reviews, buyers looking for low downtime consistently mention reliability, stable call quality, and dependable performance across a few products in this category. According to verified users, RingEX is frequently described as stable with little to no downtime, while Nextiva reviewers also highlight reliable service and consistent phone performance. G2 reviewers mention that Genesys Cloud CX is valued for cloud stability and high availability, especially for teams replacing older on-premise environments. Across these reviews, the clearest pattern is that buyers associate low downtime with products that support remote work well, keep call quality consistent, and reduce operational disruptions during busy periods. ### Which CCI software is best for cloud-based deployments? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) is the strongest fit for cloud-based deployments in this dataset because reviewers repeatedly describe easy setup, remote access, and replacing older physical phone systems with a centralized cloud environment. According to verified users, teams value being able to manage users, handle calls from desktop or mobile devices, and support distributed work without heavy hardware requirements. G2 reviewers mention that cloud access helps with onboarding, remote operations, unified communications, and integrations with business systems like Salesforce and ticketing tools. Reviews also note that the platform is approachable for everyday administration, although some advanced setup or reporting needs can still require extra attention. ### What top-rated platforms for real-time call analytics? Based on G2 reviews, real-time and operational analytics come up most often around platforms that help managers monitor queues, workloads, and performance without switching systems. According to verified users, RingEX is used to review call metrics, dashboards, and queue activity, while Five9 is repeatedly praised for deep reporting, queue visibility, and operational insight. G2 reviewers also mention Aircall for analytics and productivity tracking, especially in teams handling high call volumes and quality review. The overall review pattern suggests buyers should prioritize platforms that combine reporting with call monitoring, queue management, and easy access to performance trends, especially if supervisors need to make adjustments during the workday rather than after the fact. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – used for dashboards, queue tracking, call metrics, and balancing team activity - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – valued for in-depth reporting, queue visibility, and monitoring agent productivity - [Aircall](https://www.g2.com/products/aircall) – helpful for analytics, QA review, and tracking inbound and outbound team performance ### What top CCI solutions for regulatory compliance? Based on G2 reviews, compliance-related buyers tend to focus on platforms that support call recording, centralized administration, secure workflows, and traceable communication history. According to verified users, RingEX is commonly used for recording, logging, and keeping communications organized across teams, while Genesys Cloud CX is often associated with structured reporting, centralized channel management, and operational control. G2 reviewers mention Five9 for quality monitoring, call recording, and oversight tools that help supervisors review interactions and support consistent processes. In this review set, the strongest compliance signal comes from products that make it easier to document calls, monitor performance, and keep customer interactions visible across teams and channels. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – used for call recording, communication logging, and centralized oversight across teams - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – supports centralized reporting, multichannel management, and structured operational visibility - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – valued for call recording, quality monitoring, and supervisor review workflows ### What top tools for managing inbound and outbound call operations? Based on G2 reviews, buyers managing both inbound and outbound operations look for platforms with routing, queue controls, reporting, and tools that help agents move efficiently between conversations. According to verified users, RingEX supports queues, transfers, analytics, and broad communication workflows, while Five9 is frequently mentioned for outbound dialing, IVR, routing, and agent management. G2 reviewers also describe Nextiva as helpful for centralized communication, call flow handling, and support for inside sales and answering workflows. Across these reviews, the strongest products for mixed inbound and outbound environments are the ones that combine visibility for supervisors with practical day-to-day tools for agents handling changing call volumes. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – useful for call queues, transfers, analytics, and handling multi-team inbound and outbound workflows - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – strong for outbound dialing, IVR design, routing, and agent management - [Nextiva](https://www.g2.com/products/nextiva) – supports call flow management, centralized communication, and inside sales operations ### What best tools for scaling call center operations? Based on G2 reviews, scalable call center operations are usually linked to products that support higher call volume, easier user administration, and centralized reporting as teams expand. According to verified users, RingEX is repeatedly used to manage larger teams, multiple queues, and remote communication from one system. G2 reviewers also mention Genesys Cloud CX for supporting multichannel growth and reducing dependence on older infrastructure, while Aircall is valued by some teams for scaling inbound and outbound activity with analytics and easier onboarding. The review data suggests the best scaling tools are the ones that help teams add users, maintain visibility, and standardize communications without creating extra system complexity for managers. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – supports growing teams with centralized admin, multiple queues, and remote communication workflows - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – helps consolidate channels and scale cloud operations with reporting and routing tools - [Aircall](https://www.g2.com/products/aircall) – useful for scaling inbound and outbound call activity with analytics and team coordination ### What best CCI tools for remote call center teams? Based on G2 reviews, remote teams consistently value platforms that let agents answer calls from desktop or mobile devices, keep logs centralized, and reduce dependence on office hardware. According to verified users, RingEX is frequently used to support remote work with app-based calling, messaging, and easy user setup. Nextiva reviewers also highlight working from anywhere, broad device support, and keeping communications in one platform. G2 reviewers mention Genesys Cloud CX for enabling teams to work across locations while maintaining access to voice, chat, and operational visibility. The clearest trend is that remote teams benefit most from systems that combine reliability, simple setup, and consistent access across multiple devices. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – supports desktop and mobile calling, remote user setup, and centralized communication history - [Nextiva](https://www.g2.com/products/nextiva) – helps distributed teams work remotely with broad device compatibility and organized communication - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – enables remote support teams to manage multichannel interactions from a cloud environment ### What best CCI solutions for integrating voice, chat, and email support? Based on G2 reviews, the best solutions for integrating voice, chat, and email support are the ones reviewers describe as keeping multiple communication channels in one workspace. According to verified users, Genesys Cloud CX is often praised for handling voice, chat, email, and messaging from a unified interface, while Nextiva is recognized for combining calls, chat, text, and conversation history in one platform. G2 reviewers also mention Talkdesk for unifying channels and giving agents a single place to manage interactions. In this review set, the strongest multichannel tools are the ones that reduce switching between systems, preserve context, and help teams respond more consistently across support channels. **Here are some of the top-rated products on G2:** - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – brings voice, chat, email, and messaging into one interface for multichannel support - [Nextiva](https://www.g2.com/products/nextiva) – centralizes calls, chat, text, and conversation history for streamlined customer communication - [Talkdesk](https://www.g2.com/products/talkdesk) – unifies voice, chat, email, and related workflows to reduce context switching for agents ### Which call center platform offers AI-driven call routing? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) is a strong answer for buyers looking for AI-driven call routing because reviewers mention AI receptionist capabilities, queue-based routing, and tools that help direct callers to the right user or team. According to verified users, the platform supports remote and office teams while combining voice, messaging, and administrative controls in one environment. G2 reviewers mention that AI features like summaries, receptionist workflows, and call handling improve efficiency and reduce manual effort for teams managing high call volumes. Reviews also note strengths around setup, user management, and integrations, though some users would still like deeper reporting or more refined advanced features. ## G2 Grid® for Call Center Infrastructure (CCI) Software ![G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/call-center-infrastructure-cci/grids.png?focus%5B%5D=1173&focus%5B%5D=348&focus%5B%5D=53495&focus%5B%5D=4872&focus%5B%5D=4215&focus%5B%5D=87468&focus%5B%5D=5511&focus%5B%5D=70977) Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Nextiva, Aircall, Genesys Cloud CX, CloudTalk, Talkdesk, and Webex Calling. Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=aircall&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=cloudtalk&focus%5B%5D=talkdesk&focus%5B%5D=webex-calling) ## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track? **Total Products under this Category:** 366 ### Category Stats (Jul 2026) - **Average Rating**: 4.42/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: MyOperator (+7.03%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month *Last updated: July 24, 2026* ## How Does G2 Rank Call Center Infrastructure (CCI) Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 40,100+ Authentic Reviews - 366+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### 8x8 Contact Center 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). 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Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. 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CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=35&secure%5Bchosen_at%5D=2026-07-24T22%3A40%3A06Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2164&secure%5Bresource_id%5D=35&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=llm_category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci&secure%5Btoken%5D=38223524763d362c66ef947afb78528bc1a8569b6198ce3b0148ecebeea503c8&secure%5Burl%5D=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Call Center Infrastructure (CCI) Software Products in 2026? ### 1. [ExactCall](https://www.g2.com/products/exactcall/reviews) With ExactCall, agents deliver required information using either our audio-delivery or proprietary text-messaging option. **Who Is the Company Behind ExactCall?** - **Seller:** [KomBea](https://www.g2.com/sellers/kombea) - **Year Founded:** 2003 - **HQ Location:** Lehi, US - **LinkedIn® Page:** https://www.linkedin.com/company/kombea-corp-/ (19 employees on LinkedIn®) ### 2. [Expertflow Contact Center](https://www.g2.com/products/expertflow-contact-center/reviews) Cloud Contact Center CRM integrations to Salesforce, Microsoft Dynamics, SAP, Hubspot, Odoo, Zoho Chat-and Voicebot AI agent assistance AI analytics Workforce Management Voice Recording and QM **Who Is the Company Behind Expertflow Contact Center?** - **Seller:** [Expertflow](https://www.g2.com/sellers/expertflow) - **Year Founded:** 2006 - **HQ Location:** Bern, CH - **Twitter:** @Expertflow (176 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/expertflow (191 employees on LinkedIn®) ### 3. [FlexIP Hosted VoIP Provider](https://www.g2.com/products/flexip-hosted-voip-provider/reviews) FlexIP Solutions is a communications provider offering VoIP-based phone systems including a hosted VoIP, unified communications (UCaaS), Contact Center, text messaging, etc. **Who Is the Company Behind FlexIP Hosted VoIP Provider?** - **Seller:** [FlexIP Solutions](https://www.g2.com/sellers/flexip-solutions) - **Year Founded:** 2009 - **HQ Location:** United States, US - **LinkedIn® Page:** http://www.linkedin.com/company/flexipsolutions (2 employees on LinkedIn®) ### 4. [Focus Contact Center](https://www.g2.com/products/focus-telecom-polska-focus-contact-center/reviews) Focus Contact Center is an omnichannel communication platform, easy to use, quick and intuitive. FCC improves customers' satisfaction and secures their loyalty. It enhances the customer experience and streamlines your operations with predictive dialling, built-in mini CRM and advanced reporting. Seamlessly integrates with CRM, such as Salesforce, MS Dynamics, and bespoke systems. - Multichannel communication in the cloud: phone, email, chat, social media, www; - Full process automation in communication, sales and customer service based on gathered customer data; - Inbound communication: IVR, queuing; - Outbound communication: telemarketing campaigns, surveys, sales follow-ups and closings; - Intuitive and simple design, implementation and data analysis; - Compatible Mobile Apps; **Who Is the Company Behind Focus Contact Center?** - **Seller:** [Focus Telecom Polska](https://www.g2.com/sellers/focus-telecom-polska) - **HQ Location:** Warsaw, PL - **Twitter:** @Focus_Telecom (103 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/463478 (69 employees on LinkedIn®) ### 5. [Fonada](https://www.g2.com/products/fonada/reviews) Founded in 2014, Fonada is a leading provider of cloud telephony and communication solutions, headquartered in Noida. With a team of over 80+ employees, the Fonada family has rapidly grown to serve a diverse range of industries, including finance, healthcare, e-commerce, logistics and many more. Leverage Fonada’s CPaaS Solutions for Smart Business Communication Cloud Contact Center Solutions 1. Delivers comprehensive solutions for managing inbound and outbound communications. 2. Increases operational efficiency with features like call routing, monitoring, and recording. 3. Enhances customer support with unified communication channels and CRM integrations. 4. Automated outbound calls, increasing agent productivity and reducing idle time. 4. Ensures higher call connectivity with advanced dialing algorithms. Voice Solutions 1. Voice Broadcasting/OBD: Deliver pre-recorded messages to a large audience quickly and efficiently. 2. Virtual Number: Provide a professional appearance and manage calls seamlessly with virtual numbers. 3. Number Masking: Protect privacy by masking the actual phone numbers during calls. 4. Toll-Free Numbers: Enhance customer service by offering toll-free numbers for easy access. 5. IVR Solutions: Improve customer experience with interactive voice response systems that guide callers to the right department. 6. Click-to-Call Solution: Boost customer engagement by allowing them to connect with your business with a single click. Messaging Solutions: 1. WhatsApp Business Solution: Engage with customers on their preferred messaging platform for better interaction. 2. RCS Messaging: Offer rich media messages that enhance customer engagement with images, videos, and interactive buttons. 3. Bulk SMS Solution: Send bulk SMS campaigns for marketing, alerts, and notifications to a large audience efficiently. API Solutions: 1. Calling APIs: Integrate voice call capabilities into your applications for seamless communication. 2. Messaging APIs: Incorporate messaging features into your software for enhanced customer engagement. Primary Value and Solutions: Fonada’s solutions address several critical business challenges: 1. Low Call Connectivity: Utilizing spam-free CLIs and advanced algorithms, Fonada ensures higher call connectivity, reducing the chances of calls being labeled as spam 2. Operational Efficiency: Automation through solutions like auto dialers and IVR systems boosts efficiency and cuts costs. 3. Customer Engagement: Enhanced communication features like Click to Call and RCS messaging improve customer interactions and lead to higher conversion rates. 4. Scalability and Flexibility: Fonada’s cloud-based solutions offer the scalability and flexibility businesses need to grow and adapt their communication capabilities. By streamlining and enhancing business communications, Fonada delivers improved customer satisfaction, increased operational efficiency, and higher return on investment (ROI). Fonada empowers businesses to achieve seamless, efficient, and cost-effective communication, making it a pivotal partner in modern business operations. **Who Is the Company Behind Fonada?** - **Seller:** [Fonada](https://www.g2.com/sellers/fonada) - **Year Founded:** 2018 - **HQ Location:** Noida, IN - **Twitter:** @Fonada_com (116 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fonada/mycompany/?viewAsMember=true (65 employees on LinkedIn®) ### 6. [FoneBox](https://www.g2.com/products/fonebox/reviews) FoneBox is Australia's leading provider of inbound call services. **Who Is the Company Behind FoneBox?** - **Seller:** [Ziff Davis](https://www.g2.com/sellers/ziff-davis) - **Year Founded:** 1995 - **HQ Location:** New York - **Twitter:** @ziffdavis (1,426 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ziff-davis-inc/ (6,678 employees on LinkedIn®) - **Ownership:** NASDAQ: ZD **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of FoneBox? **"[Nice Web Application for great Insight!](https://www.g2.com/survey_responses/fonebox-review-6911207)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Services* [Read full review](https://www.g2.com/survey_responses/fonebox-review-6911207) --- ### 7. [Fonvirtual](https://www.g2.com/products/fonvirtual/reviews) Fonvirtual offers virtual PBX services and 100% cloud-based call center software, with virtual voice and text agents. Among its main features, Fonvirtual provides a multichannel solution that allows managing calls, chats, and video calls from a single platform and, thanks to WebRTC technology, from any device and anywhere in the world. **Who Is the Company Behind Fonvirtual?** - **Seller:** [Fonvirtual](https://www.g2.com/sellers/fonvirtual) - **Year Founded:** 2010 - **HQ Location:** Séville, ES - **LinkedIn® Page:** https://es.linkedin.com/company/fonvirtual (10 employees on LinkedIn®) ### 8. [FrontStage](https://www.g2.com/products/frontstage/reviews) FrontStage offers a broad and innovative range of Omni-channel contact centre functionalities, including a unified Omni-channel routing and intelligent queuing algorithm, predictive diallers, built-in contact and case management, quality management, co-browsing, native call and screen recording, and an API for integration with third-party applications. The FrontStage CTI-interop solution also works seamlessly with the most popular enterprise communication call servers and PBXs available on the market. The FrontStage platform can be deployed On-Prem or as a cloud service within Microsoft Azure. **Who Is the Company Behind FrontStage?** - **Seller:** [FrontStage Technologies](https://www.g2.com/sellers/frontstage-technologies) - **HQ Location:** Praha, CZ - **LinkedIn® Page:** https://www.linkedin.com/company/frontstage-cc (10 employees on LinkedIn®) ### 9. [Futurecalls Technology](https://www.g2.com/products/futurecalls-technology/reviews) Futurecalls Technology Pvt Ltd offers a comprehensive suite of IT and project consultancy services, specializing in voice and contact center solutions. Their offerings are designed to enhance customer service experiences and streamline communication channels for businesses across various industries. Key Features and Functionality: - Voice and Contact Center Solutions: Futurecalls manages and deploys AVAYA IPO installations and AVAYA CM solutions, serving as an Emerald partner for AVAYA. They also partner with Ozonetel and Contaque to provide dialer solutions tailored for small and mid-sized organizations. Additionally, they offer cloud services to optimize the deployment of cloud contact centers. - Security and Infosec Solutions: The company provides a range of security services, including firewall deployment and management with partners like Sophos, Fortinet, SonicWall, Palo Alto, and Cisco. They offer endpoint security solutions with Kaspersky, Sophos, Seqrite, and CrowdStrike, as well as SIEM, SSO, MFA, and CASB solutions from LTS Secure. Their services also encompass VAPT deployments and testing with Rapid7/Nexpose, web application security with Accunetix/Cyberchief, ISO 27001 audits, and phishing simulation services. - Infrastructure Solutions: Futurecalls partners with leading companies like Cisco, HP-Aruba, Ruckus, Extreme, and D-Link to provide infrastructure solutions. Their services include security and CCTV solutions from Hikvision and CP PLUS, biometric and attendance solutions from MATRIX and ESSL, Wi-Fi solutions for internal and external access points, structured cabling and laying, and data center solutions for enterprise customers. - Cloud and Services: As a select partner for AWS and Azure, Futurecalls offers AD integration and deployment services, mail migration and hosting solutions, network and security audit services, NOC and remote infrastructure management services, expertise in open-source service offerings, AWS training, ISO/IEC 27001:2013 gap assessment, web application and security assessment, and vulnerability assessments and penetration testing. - Information Security Management System : The company provides comprehensive ISMS solutions, including internal audit programs, performance evaluation, awareness and training programs, BCP simulation, VAPT assessment, DR tests as per BIA, physical security penetration tests, phishing simulations, business impact analysis, and InfoSec risk assessments for all functions. Primary Value and Solutions for Users: Futurecalls Technology Pvt Ltd delivers tailored IT and consultancy services that address the unique challenges faced by businesses in managing customer interactions, securing data, and optimizing infrastructure. By leveraging their expertise and strategic partnerships, they provide scalable and flexible solutions that enhance operational efficiency, ensure data security, and improve overall customer satisfaction. Their comprehensive approach allows organizations to focus on core business objectives while Futurecalls manages the complexities of IT infrastructure and security. **Who Is the Company Behind Futurecalls Technology?** - **Seller:** [Futurecalls Technology](https://www.g2.com/sellers/futurecalls-technology) - **Year Founded:** 2001 - **HQ Location:** Chennai, IN - **LinkedIn® Page:** https://www.linkedin.com/company/futurecalls-technology-private-limited/?originalSubdomain=in (110 employees on LinkedIn®) ### 10. [Gadgets for Cisco Finesse](https://www.g2.com/products/gadgets-for-cisco-finesse/reviews) Significantly enhance experience of agents and supervisors on all of the Cisco® contact center platforms (UCCX – Express, UCCE – Enterprise incl. Packaged). Automate repetitive tasks, provide alerts and notifications (RONA, Calls in Queue, ..), connect agents to back office and remote experts, or even integrate Cisco Finesse® with all the tools that the agents use (including Salesforce®, MS Dynamics CRM, ServiceNow® and other SQL based systems). Learn now how to create a truly unified workspace and a seamless Cisco agent desktop experience using 2Ring Gadgets for Cisco Finesse. **Who Is the Company Behind Gadgets for Cisco Finesse?** - **Seller:** [2Ring](https://www.g2.com/sellers/2ring) - **Year Founded:** 2001 - **HQ Location:** Bratislava, SK - **LinkedIn® Page:** https://www.linkedin.com/company/2ring/ (57 employees on LinkedIn®) ### 11. [Geomant Cloud](https://www.g2.com/products/geomant-cloud/reviews) With offices across the globe and certified by leading technology providers including Avaya, Microsoft, and Cisco, Geomant is a well-established, innovative Software Developer and Systems Integrator specializing in solutions that improve efficiency, optimize the workforce, and strengthen the operations of a contact center. Geomant helps businesses navigate the challenges associated with integrating and managing communication solutions within multiple systems and environments. Our product suite includes Geomant Wallboard, a real-time and historical performance management solution that supports Contact Center management and staff, whether remote, hybrid, or in the center. For over 20 years, we have delivered the right innovative, high-quality solutions that leverage and extend your existing communication investment and strategies so that you can provide the ultimate customer interaction experience. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Geomant Cloud?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Geomant Cloud?** - **Seller:** [Geomant](https://www.g2.com/sellers/geomant) - **Year Founded:** 2000 - **HQ Location:** Atlanta, US - **Twitter:** @geomant_ (226 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/geomant (88 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Geomant Cloud's Pros and Cons? **Pros:** - Call Quality (1 reviews) - Call Recording (1 reviews) - Connectivity (1 reviews) - Interface Design (1 reviews) - Reporting (1 reviews) ### What Do G2 Reviewers Say About Geomant Cloud? *AI-generated summary from verified user reviews* **Pros:** - Users value the **excellent call quality** of Geomant Cloud, benefiting from reliable recordings and insightful reporting. - Users value the **cloud-based call recording** feature of Geomant Cloud for its accessibility and robust reporting capabilities. - Users value the **seamless connectivity** of Geomant Cloud, enabling efficient data access and robust reporting capabilities. - Users value the **intuitive interface design** of Geomant Cloud, facilitating efficient access to call data and reports. - Users praise the **reporting capabilities** of Geomant Cloud, benefiting from saved call data and recordings. #### What Are Recent G2 Reviews of Geomant Cloud? **"[best cloud based contact center service](https://www.g2.com/survey_responses/geomant-cloud-review-11059162)"** **Rating:** 5.0/5.0 stars *— RAJENDRA P.* [Read full review](https://www.g2.com/survey_responses/geomant-cloud-review-11059162) --- ### 12. [GFM ClearComms](https://www.g2.com/products/gfm-clearcomms/reviews) GFM ClearComms is an award-winning, industry-leading, specialist customer experience agency that has been delivering flexible, end-to-end outsourced call centre services and marketing solutions . **Who Is the Company Behind GFM ClearComms?** - **Seller:** [GFM ClearComms](https://www.g2.com/sellers/gfm-clearcomms) - **HQ Location:** Colchester, GB - **LinkedIn® Page:** https://www.linkedin.com/company/gfm (399 employees on LinkedIn®) ### 13. [Giganet](https://www.g2.com/products/giganet/reviews) Giganet is connecting the UK to fast, reliable and future-proof full-fibre broadband, With our focus on reliable, fast speeds, excellent customer service and honest communication, we're doing things differently. We are Giganet has been providing flexible, cost-effective broadband and phone solutions for homes and businesses since 2003. Backed by a £250million pound investment, we're levelling up the UK by building our networks and committing to connecting previously under-served areas. We are proud to be recognised by our peers in the communication industry. We have won over 30 industry awards in recent years. Including 'Overall Fibre Provider of the Year at the UK Fibre Awards 2022 **Who Is the Company Behind Giganet?** - **Seller:** [Giganet](https://www.g2.com/sellers/giganet) - **Year Founded:** 2023 - **HQ Location:** Reading, GB - **LinkedIn® Page:** https://www.linkedin.com/company/giganetuk/ (124 employees on LinkedIn®) ### 14. [Goldfish.ie](https://www.g2.com/products/goldfish-ie/reviews) Goldfish is a cloud telecoms and contact centre management software. **Who Is the Company Behind Goldfish.ie?** - **Seller:** [Goldfish](https://www.g2.com/sellers/goldfish) - **Year Founded:** 2009 - **HQ Location:** Greystones, IE - **LinkedIn® Page:** https://www.linkedin.com/company/goldfish-telecom/ (7 employees on LinkedIn®) ### 15. [Gridspace Contact Center AI](https://www.g2.com/products/gridspace-contact-center-ai/reviews) Gridspace makes conversational care readily available by providing superior machine talent to patients, customers, and businesses. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Gridspace Contact Center AI?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Gridspace Contact Center AI?** - **Seller:** [Gridspace](https://www.g2.com/sellers/gridspace) - **Year Founded:** 2012 - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** https://www.linkedin.com/company/gridspace-inc (49 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise, 100% Small-Business #### What Are Recent G2 Reviews of Gridspace Contact Center AI? **"[Innovative solutions and great partner to work with. Need to scale certain areas.](https://www.g2.com/survey_responses/gridspace-contact-center-ai-review-7811616)"** **Rating:** 5.0/5.0 stars *— Lisa M.* [Read full review](https://www.g2.com/survey_responses/gridspace-contact-center-ai-review-7811616) --- ### 16. [Gyst](https://www.g2.com/products/gyst/reviews) Gyst is an enhancement for existing voice self-service systems that delivers easier, better, faster, and more cost effective customer service. Delivered via our simple to use web-based rest API, Gyst is platform agnostic - so it will work with whatever voice system you use today, and the system you use years from now. **Who Is the Company Behind Gyst?** - **Seller:** [Gyst Technologies](https://www.g2.com/sellers/gyst-technologies) - **Year Founded:** 2016 - **HQ Location:** Houston, US - **LinkedIn® Page:** https://www.linkedin.com/company/gyst (5 employees on LinkedIn®) ### 17. [Haloo Connect](https://www.g2.com/products/haloo-connect/reviews) We Haloocom provides Complete Telecom Solution for all your communication needs. Whether you need a robust Contact Center software, IP PBX, Video Conferencing solution or Business Communication app, we have a world-class solution for you. Our Core team with deep expertise in telecommunication can transform the way your business operates. **Who Is the Company Behind Haloo Connect?** - **Seller:** [HALOOOCM](https://www.g2.com/sellers/halooocm) - **Year Founded:** 2018 - **HQ Location:** Bangalore, IN - **LinkedIn® Page:** http://www.linkedin.com/company/haloocom (50 employees on LinkedIn®) ### 18. [HoduCC - Call Center Software](https://www.g2.com/products/hoducc-call-center-software/reviews) HoduCC call center software is designed for contemporary customer service and support teams so that they can provide exceptional customer service and enable real-time decision-making. Using ultra-advanced call center software, you can automate a wide range of calling processes and enhance your call center’s productivity and efficiency manifold. Be it connecting the crucial dots in the customer service processes or making important business decisions based on real-time updates, HoduCC call center software has the solutions for all your needs. Here’s a list of HoduCC call center software’s key features: Auto Dialer Automatic Call Distribution Call Bridging Call Forwarding to Mobile Call Recording Predictive Dialer Multi-level IVR Real-time Analytics & Reporting WebRTC Phone WFH Features HoduCC Call Center Software offers a comprehensive set of add-on modules to enhance your customer service operations. Add On Features: Quality Analysis, SMS Broadcasting, IVR & Agent Survey, and Voice Transcript. **Who Is the Company Behind HoduCC - Call Center Software?** - **Seller:** [Hodusoft](https://www.g2.com/sellers/hodusoft) - **Year Founded:** 2015 - **HQ Location:** Ahmedabad, IN - **Twitter:** @hodusoft (1,057 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/hodusoft (68 employees on LinkedIn®) ### 19. [HoduPBX- IPPBX Software](https://www.g2.com/products/hodupbx-ippbx-software/reviews) HoduPBX is the ultimate solution for business communication. Its unprecedented user interface with optimal user experience facilitates businesses to communicate with the end users efficiently. This software offers world-class connectivity within an office and from the remote location leaves communication an uninterrupted process. Get HoduPBX and empower agents’ work management with multitasking abilities and efficiencies. With 1000+ concurrent calls and 10,000 extensions, our IP PBX software is one of the best choices for business communications. Here are HoduPBX’s key features; Audio-conferencing Least Call Routing (LCR) Real-time Analytics and Reports Queue Monitoring SMS Multi-level IVR Auto Provisioning BLF & Presence Stir/Shaken Platform Features Payment Gateway Integration Hosted IP PBX Software **Who Is the Company Behind HoduPBX- IPPBX Software?** - **Seller:** [Hodusoft](https://www.g2.com/sellers/hodusoft) - **Year Founded:** 2015 - **HQ Location:** Ahmedabad, IN - **Twitter:** @hodusoft (1,057 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/hodusoft (68 employees on LinkedIn®) ### 20. [Hoiio](https://www.g2.com/products/hoiio/reviews) Hoiio provides cloud communication and apps to businesses on a subscription and usage-based business model. **Who Is the Company Behind Hoiio?** - **Seller:** [hoiio](https://www.g2.com/sellers/hoiio) - **Year Founded:** 2007 - **HQ Location:** Singapore, SG - **Twitter:** @Hoiio (876 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/hoiio (60 employees on LinkedIn®) ### 21. [icall suite](https://www.g2.com/products/icall-suite/reviews) iCall Suite is an advanced call analytics and reporting solution designed to deliver deep insights into business communications across voice and digital channels. Built for organizations that rely on telephony and unified communications, iCall Suite helps improve performance, ensure compliance, and enhance customer experience. With a powerful suite of features including call reporting, wallboards, call recording, and analytics dashboards, iCall Suite provides complete visibility into how teams communicate — whether in customer service, sales, or operations. The platform integrates with leading phone systems and unified communications platforms such as Microsoft Teams, Mitel, and Avaya, offering flexible deployment options both on-premise and in the cloud. iCall Suite is trusted by enterprises and service providers worldwide to support compliance (e.g., MiFID II, GDPR, HIPAA), boost operational efficiency, and drive data-informed decisions. From high-level KPIs to detailed call logs and behavior insights, iCall Suite empowers businesses to monitor, measure, and improve communication like never before. **Who Is the Company Behind icall suite?** - **Seller:** [Tollring](https://www.g2.com/sellers/tollring-a1ac1967-1bd8-4302-9a23-c26920a3c80a) - **Year Founded:** 1993 - **HQ Location:** Uxbridge, Middlesex - **LinkedIn® Page:** https://www.linkedin.com/company/tollring (120 employees on LinkedIn®) ### 22. [Imperium Software Technologies](https://www.g2.com/products/imperium-software-technologies/reviews) Imperium is providing future of business communication that is fast, scalable and simple. We enable virtual telephony, Avaya phones, chatbot and, can also configure whatsapp API and social media connects so that you don’t miss any opportunities from customers and can provide a satisfied customer experience through omnichannel. Pay as you go and perpetual model available. **Who Is the Company Behind Imperium Software Technologies?** - **Seller:** [Imperium Software Technologies](https://www.g2.com/sellers/imperium-software-technologies) - **Year Founded:** 2005 - **HQ Location:** Dubai, AE - **LinkedIn® Page:** https://www.linkedin.com/company/imperium-software-technologies/ (70 employees on LinkedIn®) ### 23. [Indicate me](https://www.g2.com/products/indicate-me/reviews) Indicate me is a strong player in AI and insight visualization. Our advanced AI tool summarizes and categorizes all customer interactions, showing how satisfied your customers are and providing in-depth insights valuable to your entire organization. Our AI Buddy coaches your employees to enhance the quality of customer interactions. With Indicate me, you can make faster and more informed decisions, gaining insights into what you should improve and what your customers demand. **Who Is the Company Behind Indicate me?** - **Seller:** [Indicate me](https://www.g2.com/sellers/indicate-me) - **Year Founded:** 2017 - **HQ Location:** Solna, SE - **LinkedIn® Page:** https://www.linkedin.com/company/indicate-me (25 employees on LinkedIn®) ### 24. [iNextrix Technologies](https://www.g2.com/products/inextrix-technologies/reviews) Inextrix Technologies Pvt. Ltd is one of the leading unified communication development companies. Since 2010, the company has been catering to global businesses with its patron-specific development services in VoIP, Mobile, Web, and DevOps arenas. With the vision of catering to all scaled businesses, the company provides diversified and technology-driven solutions with its proficient development services. At Inextrix, we stand at the forefront of technology, providing top-notch VoIP solutions that excel in advanced communication and mobile app development. Our proficiency spans FreeSWITCH Development, WebRTC Development, and Asterisk Development, delivering robust VoIP business solutions. Moreover, we excel in OpenSIPs, and Kamailio development, guaranteeing the scalability of communication infrastructures. Our expertise also extends to ASTPP, Sip.js, VICIdial, KAZOO, FusioPBX, FreePBX and Linphone development. As trailblazers in the telecom solutions domain, we offer a comprehensive array of services meticulously crafted to meet your business requisites. From our state-of-the-art Multi-Tenant IP PBX Solution to our seamless Call Center Solution, we empower organizations to streamline operations and enrich customer experiences. Rely on our expertise in Class 5 and Class 4 Softswitch Solutions for robust and dependable network management. Join forces with us to encounter unparalleled excellence in technology and innovation. **Who Is the Company Behind iNextrix Technologies?** - **Seller:** [iNextrix](https://www.g2.com/sellers/inextrix) - **Year Founded:** 2010 - **HQ Location:** Ahmedabad, IN - **LinkedIn® Page:** https://www.linkedin.com/company/inextrix-technologies (72 employees on LinkedIn®) ### 25. [Interconnect Business Suite TIBS](https://www.g2.com/products/interconnect-business-suite-tibs/reviews) Interconnect Business Suite TIBS provides effective management of relationships with counterparties: international and local telecom operators, service providers, content providers, roaming partners, corporate clients, virtual operators and other entities involved in the core business of a telecom operator. **Who Is the Company Behind Interconnect Business Suite TIBS?** - **Seller:** [Telesens](https://www.g2.com/sellers/telesens) - **Year Founded:** 1998 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/telesens (130 employees on LinkedIn®) ## What Is Call Center Infrastructure (CCI) Software? [Call & Contact Center Software](https://www.g2.com/categories/call-contact-center) ## What Software Categories Are Similar to Call Center Infrastructure (CCI) Software? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) - [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) - [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)