# Best Call Center Infrastructure (CCI) Software ## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track? **Total Products under this Category:** 366 ### Category Stats (Aug 2026) - **Average Rating:** 4.42/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Call Center Infrastructure (CCI) Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 40,200+ Authentic Reviews - 366+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Call Center Infrastructure (CCI) Software ![G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/call-center-infrastructure-cci/grids.png?focus%5B%5D=1173&focus%5B%5D=348&focus%5B%5D=53495&focus%5B%5D=4872&focus%5B%5D=5511&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=70977) Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Nextiva, Aircall, Talkdesk, CloudTalk, Genesys Cloud CX, and Webex Calling. Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=aircall&focus%5B%5D=talkdesk&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=webex-calling) **Sponsored** ### Logmanager Logmanager is a log management platform enhanced with SIEM capabilities that radically simplifies response to cyberthreats, legal compliance, and troubleshooting. By transforming diverse logs, events, metrics, and traces into actionable insights, it helps security and operations teams respond swiftly to any incident. With unmatched ease of use, peerless functionality, and flexibility, Logmanager ensures control over the entire technology stack. Visit logmanager.com. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=35&secure%5Bchosen_at%5D=2026-08-01T22%3A49%3A02Z&secure%5Bdisplayable_resource_id%5D=1136&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=1365595&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1365595&secure%5Bresource_id%5D=35&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci&secure%5Btoken%5D=b75c8a6f812fcefc6b0dc5c0c3a53f68139ce62c30383ae7f84f85f4214aaa63&secure%5Burl%5D=https%3A%2F%2Flogmanager.com%2Flp%2Fcentralized-log-management%3Futm_campaign%3D301464801-g2%26utm_source%3Dppc&secure%5Burl_type%5D=custom_url) ### [RingEX](https://www.g2.com/products/ringex/reviews) WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. **Average Rating:** 4.2/5.0 **Total Reviews:** 1,386 #### How Do G2 Users Rate RingEX? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Call Routing:** 9.1/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.6/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.8/10 (Category avg: 8.8/10) #### Who Is the Company Behind RingEX? - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Company Website:** www.ringcentral.com - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral 61,963 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website) 6,726 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small, 34% Medium #### What Do G2 Reviewers Say About RingEX? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. - Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. - Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. - Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. - Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. ##### Cons - Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. - Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. - Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. - Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. - Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. #### What Are Recent G2 Reviews of RingEX? **["RingEX Became My Main Calling App for Group Work"](https://www.g2.com/survey_responses/ringex-review-13169167)** **Rating:** 5.0/5.0 stars _— Aashu J._ [Read full review](https://www.g2.com/survey_responses/ringex-review-13169167) **["Stable calls, solid messaging, and AI that actually helps after meetings"](https://www.g2.com/survey_responses/ringex-review-13097268)** **Rating:** 4.5/5.0 stars _— Omar S._ [Read full review](https://www.g2.com/survey_responses/ringex-review-13097268) #### What Are G2 Users Discussing About RingEX? - [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for) - [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 2 comments - [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products) - [What is RingCentral office?](https://www.g2.com/discussions/what-is-ringcentral-office) ### [Nextiva](https://www.g2.com/products/nextiva/reviews) Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,567 #### How Do G2 Users Rate Nextiva? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Call Routing:** 8.9/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.7/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.7/10 (Category avg: 8.8/10) #### Who Is the Company Behind Nextiva? - **Seller:** [Nextiva](https://www.g2.com/sellers/nextiva) - **Year Founded:** 2008 - **HQ Location:** Scottsdale, Arizona - **Twitter:** @Nextiva 21,295 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=434d5ec5d0765605afc77e3535fff65d535fb70db670aeec87a896bf2e39e9d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F459293%2F&secure%5Burl_type%5D=linkedin_company_website) 1,564 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Office Manager - **Top Industries:** Hospital & Health Care, Insurance - **Company Size:** 77% Small, 22% Medium #### What Do G2 Reviewers Say About Nextiva? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup. - Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support. - Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless. - Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process. - Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process. ##### Cons - Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams. - Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform. - Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines. - Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively. - Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management. #### What Are Recent G2 Reviews of Nextiva? **["Easy-to-Manage Phone System with Outstanding Support"](https://www.g2.com/survey_responses/nextiva-review-12554662)** **Rating:** 5.0/5.0 stars _— Jerry S._ [Read full review](https://www.g2.com/survey_responses/nextiva-review-12554662) **["Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong"](https://www.g2.com/survey_responses/nextiva-review-10872941)** **Rating:** 5.0/5.0 stars _— Terri M._ [Read full review](https://www.g2.com/survey_responses/nextiva-review-10872941) #### What Are G2 Users Discussing About Nextiva? - [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments - [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) - 2 comments - [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) - 3 comments - [What are some features of a PBX?](https://www.g2.com/discussions/nextiva-what-are-some-features-of-a-pbx) - 1 comment - [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) - 3 comments ### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/fr/products/five9-intelligent-cloud-contact-center-platform/reviews) Fondée en 2001 et ayant son siège à San Ramon, Californie, Five9 est devenue un leader mondial de l'expérience client (CX) avec plus de 2 500 clients dans le monde entier. En tant que pionnier de la technologie des centres de contact cloud, Five9 sert des organisations de divers secteurs cherchant à transformer les expériences client grâce à des interactions intelligentes et personnalisées. Avec plus de 1 400 partenaires à l'échelle mondiale et 2 700 employés, Five9 combine une expertise approfondie en CX avec une technologie innovante pour aider les marques à offrir de meilleurs résultats commerciaux. La plateforme Five9 Intelligent CX offre une suite complète de solutions, y compris l'engagement omnicanal, l'assistance aux agents, l'engagement de la main-d'œuvre et l'automatisation alimentée par l'IA. Five9 Genius AI intègre une intelligence artificielle pratique à travers la plateforme, permettant des parcours clients hyper-personnalisés où les agents IA et les agents humains travaillent main dans la main. Notre plateforme ouverte et native du cloud s'intègre sans effort avec les principaux systèmes CRM et d'entreprise, garantissant que les entreprises peuvent personnaliser les expériences tout en maximisant l'agilité opérationnelle. Five9 transforme la CX d'expériences fragmentées et frustrantes en parcours fluides et pilotés par l'IA qui anticipent les besoins des clients. En combinant l'efficacité de l'IA avec la touche humaine, les entreprises peuvent offrir de meilleures expériences à moindre coût, transformant leurs centres de contact de centres de coûts en actifs stratégiques. Avec une fiabilité de premier plan dans l'industrie (99,999 % de disponibilité), une expertise approfondie en CX et une approche de partenariat consultatif, Five9 aide les entreprises à débloquer l'efficacité, à augmenter la satisfaction client et à stimuler la fidélité à long terme. Avec Five9, la nouvelle CX commence ici—où la joie du client devient une force motrice pour la croissance des affaires. **Average Rating:** 4.1/5.0 **Total Reviews:** 604 #### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform? - **the product a-t-il été un bon partenaire commercial?:** 8.6/10 (Category avg: 9.1/10) - **Routage des appels:** 8.8/10 (Category avg: 8.9/10) - **Évaluation du rendement:** 8.9/10 (Category avg: 8.6/10) - **Surveillance des appels:** 8.9/10 (Category avg: 8.8/10) #### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform? - **Vendeur:** [Five9](https://www.g2.com/fr/sellers/five9) - **Site Web de l'entreprise:** www.Five9.com - **Année de fondation:** 2001 - **Emplacement du siège social:** San Ramon, CA - **Twitter:** @Five9 14,856 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website) 3,058 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Représentant du service client, Manager - **Top Industries:** Services aux consommateurs, Services financiers - **Company Size:** 56% Medium, 23% Small #### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs adorent l' **interface conviviale** de Five9, la trouvant simple à naviguer et facile à mettre en œuvre. - Les utilisateurs louent le **support client réactif** de Five9, soulignant sa priorité à traiter les préoccupations rapidement. - Les utilisateurs apprécient le **service client exceptionnel** de Five9, soulignant la réactivité et l'utilité dans leur expérience. - Les utilisateurs apprécient le **support réactif et utile** de Five9, améliorant ainsi leur expérience globale et leurs capacités d'intégration. - Les utilisateurs apprécient l' **efficacité** de Five9, bénéficiant de fonctionnalités impressionnantes qui améliorent les interactions avec les clients et le suivi de la productivité. ##### Cons - Les utilisateurs rencontrent des **problèmes d'appel** qui entravent la précision des rapports et l'évaluation des performances, compliquant ainsi l'expérience du centre de contact. - Les utilisateurs notent des **fonctionnalités manquantes** comme une interface utilisateur moderne et des options de recherche efficaces, impactant l'utilisabilité et la fonctionnalité. - Les utilisateurs trouvent que la **complexité** de l'interface et des fonctionnalités de rapport de Five9 est assez difficile et déroutante. - Les utilisateurs signalent des **problèmes techniques** avec Five9, y compris des réponses lentes du support et des dysfonctionnements occasionnels perturbant le service. - Les utilisateurs signalent que **le mauvais support client** entraîne des retards frustrants et des défis dans la résolution des problèmes et l'installation. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **["Plateforme web rapide et intuitive avec un support fiable"](https://www.g2.com/fr/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)** **Rating:** 5.0/5.0 stars _— Aldo O._ [Read full review](https://www.g2.com/fr/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120) **["Plateforme conviviale avec un excellent support des agents"](https://www.g2.com/fr/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)** **Rating:** 5.0/5.0 stars _— Kimika W._ [Read full review](https://www.g2.com/fr/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794) #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [À quoi sert Five9 ?](https://www.g2.com/fr/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/fr/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/fr/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/fr/discussions/how-much-is-five9-cost) - [Five9 a-t-il une application mobile ?](https://www.g2.com/fr/discussions/does-five9-have-a-mobile-app) - 2 comments ### [Aircall](https://www.g2.com/products/aircall/reviews) Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,601 #### How Do G2 Users Rate Aircall? - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10) - **Call Routing:** 9.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.9/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Aircall? - **Seller:** [Aircall](https://www.g2.com/sellers/aircall) - **Company Website:** www.aircall.io - **Year Founded:** 2014 - **HQ Location:** New York - **Twitter:** @aircall 4,964 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7be761d7fbad3da0454753d90f07916cd3a958959f851b5be97356e1913a0ca2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5013970%2F&secure%5Burl_type%5D=linkedin_company_website) 849 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Development Representative, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Small, 40% Medium #### What Do G2 Reviewers Say About Aircall? _AI-generated summary from verified user reviews_ ##### Pros - Users find Aircall to be **easy to use** , allowing seamless communication and efficient workflow management without issues. - Users commend the **easy integration** of Aircall with CRM and helpdesk platforms, enhancing communication and workflow efficiency. - Users value the **reliability** of Aircall, praising its ease of use and excellent call quality for support communications. - Users find Aircall's **intuitive setup** and user-friendly interface essential for efficient communication and operations. - Users appreciate the **automatic call recording and transcription** features of Aircall, enhancing record-keeping and workflow efficiency. ##### Cons - Users often experience **connection issues** with Aircall, affecting call quality and requiring frequent app restarts. - Users report **call issues** with Aircall, including uneven distribution and connection problems that disrupt communication. - Users often face **dialer issues** with Aircall, affecting call distribution, connectivity, and user experience. - Users note the **lack of text handling and extension features** in Aircall, impacting their overall experience. - Users notice the **slow loading** of Aircall, particularly with syncing call logs and mobile app performance. #### What Are Recent G2 Reviews of Aircall? **["Aircall: Powerful Cloud Phone System with Excellent Support"](https://www.g2.com/survey_responses/aircall-review-13051826)** **Rating:** 5.0/5.0 stars _— mark.reed@abaxhealth.com R._ [Read full review](https://www.g2.com/survey_responses/aircall-review-13051826) **["Facilitate Telemarketing with Great Efficiency"](https://www.g2.com/survey_responses/aircall-review-13122992)** **Rating:** 5.0/5.0 stars _— Omar M._ [Read full review](https://www.g2.com/survey_responses/aircall-review-13122992) #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes ### [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,471 #### How Do G2 Users Rate Talkdesk? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Call Routing:** 9.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.9/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.1/10 (Category avg: 8.8/10) #### Who Is the Company Behind Talkdesk? - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,391 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Supervisor, Customer Service Representative - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Medium, 20% Large #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. ##### Cons - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. #### What Are Recent G2 Reviews of Talkdesk? **["rep review"](https://www.g2.com/survey_responses/talkdesk-review-11332704)** **Rating:** 5.0/5.0 stars _— M S._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-11332704) **["Copilot Makes Customer Context Clearer and Boosts Performance"](https://www.g2.com/survey_responses/talkdesk-review-13188022)** **Rating:** 4.0/5.0 stars _— Jacqueline T._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13188022) #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### [Genesys Cloud CX](https://www.g2.com/fr/products/genesys-cloud-cx/reviews) Genesys Cloud CX® est une solution d'orchestration d'expérience alimentée par l'IA qui permet aux organisations de coordonner les interactions entre clients et employés à chaque point de contact. En connectant les données, les systèmes et les flux de travail en temps réel, elle aide les entreprises à offrir des expériences plus cohérentes et personnalisées qui améliorent la fidélité, l'efficacité et les résultats commerciaux globaux. La solution réunit l'IA ; l'engagement vocal et numérique ; le routage intelligent et l'automatisation ; la gestion de l'engagement des effectifs ; et l'orchestration de parcours de bout en bout dans une solution cloud unifiée. Son architecture ouverte et flexible permet aux organisations de s'intégrer facilement aux systèmes existants, réduisant la complexité tout en créant une expérience plus connectée à travers les canaux et en permettant l'innovation sans perturbation. Les organisations utilisent Genesys Cloud CX pour accélérer le temps de mise en valeur grâce à un déploiement rapide et des capacités faciles à déployer, tout en réduisant le coût de service grâce à l'automatisation pilotée par l'IA. La personnalisation en temps réel et les interactions contextuelles aident à améliorer la satisfaction client, tandis que les capacités natives de l'IA améliorent la productivité des agents, rationalisent les flux de travail et soutiennent une prise de décision plus rapide et plus informée. Une couche de données unifiée fournit des informations en temps réel et assure des expériences fluides à travers les canaux, éliminant les silos et améliorant la visibilité à travers les opérations. La gouvernance de l'IA intégrée soutient une adoption sécurisée, conforme et explicable, ce qui est particulièrement important pour les industries réglementées. Conçue pour l'échelle d'entreprise, la plateforme offre une haute disponibilité, stabilité et sécurité, avec la scalabilité et la flexibilité pour soutenir les opérations mondiales et les besoins commerciaux en évolution tout en maintenant la résilience. Genesys Cloud CX est largement utilisé par des organisations de toutes tailles pour orchestrer des expériences client personnalisées à grande échelle, améliorer l'efficacité, simplifier la pile technologique et générer un retour sur investissement mesurable. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,468 #### How Do G2 Users Rate Genesys Cloud CX? - **the product a-t-il été un bon partenaire commercial?:** 8.5/10 (Category avg: 9.1/10) - **Routage des appels:** 9.2/10 (Category avg: 8.9/10) - **Évaluation du rendement:** 8.8/10 (Category avg: 8.6/10) - **Surveillance des appels:** 8.9/10 (Category avg: 8.8/10) #### Who Is the Company Behind Genesys Cloud CX? - **Vendeur:** [Genesys](https://www.g2.com/fr/sellers/genesys) - **Site Web de l'entreprise:** www.genesys.com - **Année de fondation:** 1990 - **Emplacement du siège social:** Menlo Park, CA - **Twitter:** @Genesys 32,180 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager, Avocat de la cause - **Top Industries:** Technologie de l'information et services, Services financiers - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs trouvent que Genesys Cloud CX est **exceptionnellement facile à utiliser** , permettant aux utilisateurs professionnels de gérer indépendamment les configurations. - Les utilisateurs apprécient l' **évolution continue des fonctionnalités** de Genesys Cloud CX, améliorant les opérations du centre de contact et la satisfaction des utilisateurs. - Les utilisateurs apprécient la **fiabilité** de Genesys Cloud CX, louant son accessibilité et son soutien à la continuité des affaires. - Les utilisateurs apprécient l' **efficacité** de Genesys Cloud CX, améliorant l'agilité et simplifiant les opérations du centre de contact à travers plusieurs canaux. - Les utilisateurs apprécient l' **interface intuitive** de Genesys Cloud CX, améliorant la gestion des interactions avec les clients et la performance de la main-d'œuvre. ##### Cons - Les utilisateurs notent les **fonctionnalités limitées** de Genesys Cloud CX, en particulier dans la traduction vocale et la disponibilité des outils. - Les utilisateurs notent les **fonctionnalités manquantes** dans Genesys Cloud CX, y compris la personnalisation limitée du tableau de bord et les options de reporting complexes. - Les utilisateurs trouvent la **complexité de l'interface** difficile, surtout pour les nouveaux venus qui naviguent à travers de multiples fonctionnalités et paramètres. - Les utilisateurs trouvent les **capacités de reporting inadéquates** de Genesys Cloud CX frustrantes, nécessitant des efforts supplémentaires pour obtenir des informations de base. - Les utilisateurs trouvent que la **avec Genesys Cloud CX, car l'interface et les fonctionnalités peuvent être déroutantes au début.** #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Puissance omnicanale centralisée avec des rapports en temps réel perspicaces"](https://www.g2.com/fr/survey_responses/genesys-cloud-cx-review-13150184)** **Rating:** 5.0/5.0 stars _— Utilisateur vérifié à Technologie de l'information et services_ [Read full review](https://www.g2.com/fr/survey_responses/genesys-cloud-cx-review-13150184) **["Configuration sans effort, intégrations puissantes"](https://www.g2.com/fr/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/fr/survey_responses/genesys-cloud-cx-review-12997137) #### What Are G2 Users Discussing About Genesys Cloud CX? - [À quoi sert Genesys Cloud CX ?](https://www.g2.com/fr/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/fr/discussions/what-kind-of-software-is-zendesk) - 2 comments - [Quels sont les 4 avantages les plus importants d'Active Directory ?](https://www.g2.com/fr/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [Que fait Genesys Cloud pour Salesforce ?](https://www.g2.com/fr/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/fr/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0 **Average Rating:** 4.4/5.0 **Total Reviews:** 1,811 #### How Do G2 Users Rate CloudTalk? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Call Routing:** 8.5/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.7/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.8/10 (Category avg: 8.8/10) #### Who Is the Company Behind CloudTalk? - **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk) - **Company Website:** www.cloudtalk.io - **Year Founded:** 2016 - **HQ Location:** New York - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7131a196dde74ab24374f0c5fe394e45a7e89c8c85b9b7bdc470627f39cd734&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17944841%2F&secure%5Burl_type%5D=linkedin_company_website) 224 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Small, 32% Medium #### What Do G2 Reviewers Say About CloudTalk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of CloudTalk, benefiting from seamless calls and integrations. - Users value the **exceptional reliability** of CloudTalk, noting its stable performance and intuitive interface across devices. - Users praise the **intuitive interface** of CloudTalk, simplifying communication and enhancing overall user experience. - Users find CloudTalk **extremely helpful** for real-time tracking, simplifying their KPI management and enhancing call efficiency. - Users appreciate the **quick and easy call features** of CloudTalk, enhancing communication efficiency and convenience. ##### Cons - Users report **call issues** with access and connectivity, leading to disruptions in their experience with CloudTalk. - Users experience occasional **connection issues** with CloudTalk, leading to operational problems and unexpected interruptions. - Users express frustration over **missing essential features** like SMS search and Dutch language support in CloudTalk. - Users find that **call synchronization issues** with Pipedrive can lead to frustration during call management with CloudTalk. - Users experience **poor connectivity** , struggling with international calls and the app's inconsistent online registration. #### What Are Recent G2 Reviews of CloudTalk? **["CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing"](https://www.g2.com/survey_responses/cloudtalk-review-12856744)** **Rating:** 4.5/5.0 stars _— Hunter K._ [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744) **["CloudTalk has simplified our customer communication and improved our team's efficiency."](https://www.g2.com/survey_responses/cloudtalk-review-12852659)** **Rating:** 5.0/5.0 stars _— Marwan E._ [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659) #### What Are G2 Users Discussing About CloudTalk? - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments ### [Webex Calling](https://www.g2.com/fr/products/webex-calling/reviews) Webex Calling est un système téléphonique premium basé sur le cloud, conçu pour répondre aux exigences des forces de travail modernes et hybrides. Construit sur l'infrastructure sécurisée et fiable de Cisco, il offre une solution d'appel d'entreprise complète qui remplace les systèmes PBX traditionnels sur site par une plateforme flexible, évolutive et alimentée par l'IA. Caractéristiques clés Fiabilité de niveau entreprise : Bénéficiez de l'infrastructure réseau de pointe de Cisco, garantissant une qualité audio élevée et une disponibilité constante pour les équipes mondiales. Collaboration sans faille : Intégré directement dans l'application Webex, les utilisateurs peuvent passer d'un appel téléphonique à une réunion vidéo ou à une discussion de groupe en un seul clic, maintenant les flux de travail ininterrompus. Déploiement flexible : Que vous recherchiez une solution uniquement cloud, un système sur site ou une approche hybride, Webex Calling s'adapte à vos besoins commerciaux spécifiques. Intelligence alimentée par l'IA : Exploitez les fonctionnalités d'IA intégrées, telles que la suppression du bruit de fond et la transcription en temps réel, pour garantir des communications professionnelles et claires dans n'importe quel environnement. Gestion simplifiée : Gérez l'ensemble de votre système téléphonique mondial via le Webex Control Hub, une interface unique qui fournit des outils d'analyse approfondie, de sécurité et de provisionnement. Portée mondiale : Soutenez vos bureaux internationaux avec des capacités d'appel local dans plus de 100 pays, soutenues par un réseau mondial sécurisé et conforme. Pourquoi choisir Webex Calling ? Webex Calling permet aux organisations de rester connectées de n'importe où, sur n'importe quel appareil. En combinant la facilité d'un système téléphonique moderne avec la puissance de la suite de collaboration Webex, il aide les entreprises à améliorer la productivité, à réduire la complexité informatique et à offrir une expérience de communication de classe mondiale pour les employés et les clients. **Average Rating:** 4.5/5.0 **Total Reviews:** 614 #### How Do G2 Users Rate Webex Calling? - **the product a-t-il été un bon partenaire commercial?:** 8.8/10 (Category avg: 9.1/10) - **Routage des appels:** 8.6/10 (Category avg: 8.9/10) - **Évaluation du rendement:** 8.1/10 (Category avg: 8.6/10) - **Surveillance des appels:** 8.7/10 (Category avg: 8.8/10) #### Who Is the Company Behind Webex Calling? - **Vendeur:** [Cisco](https://www.g2.com/fr/sellers/cisco) - **Site Web de l'entreprise:** www.cisco.com - **Année de fondation:** 1984 - **Emplacement du siège social:** San Jose, CA - **Twitter:** @Cisco 720,366 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website) 95,545 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Ingénieur logiciel, Associer - **Top Industries:** Technologie de l'information et services, Logiciels informatiques - **Company Size:** 43% Medium, 32% Small #### What Do G2 Reviewers Say About Webex Calling? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs apprécient la **facilité d'utilisation** de Webex Calling, profitant de sa configuration simple et de son interface intuitive. - Les utilisateurs louent la **fiabilité** de Webex Calling, notant sa qualité d'appel claire et sa connectivité stable pendant l'utilisation. - Les utilisateurs apprécient la **qualité d'appel impeccable** de Webex Calling, appréciant sa stabilité et son intégration fluide au sein de la suite. - Les utilisateurs apprécient **l'intégration transparente de Webex Calling** au sein de l'écosystème Cisco, améliorant l'efficacité de la communication à travers les sites. - Les utilisateurs apprécient les **intégrations transparentes** de Webex Calling, optimisant les flux de travail et améliorant l'efficacité de la communication à travers les plateformes. ##### Cons - Les utilisateurs trouvent que la **configuration du routage des appels est complexe** , ce qui rend l'automatisation plus laborieuse que la gestion des tâches manuellement. - Les utilisateurs trouvent le **manque d'intuitivité** dans Webex Calling frustrant, compliquant les tâches de base et la configuration des paramètres. - Les utilisateurs rencontrent souvent des **performances lentes** avec Webex Calling, surtout pendant les réunions ou sur des connexions à faible bande passante. - Les utilisateurs signalent des **problèmes de performance** avec Webex Calling, notant des décalages et des bugs qui perturbent l'expérience globale. - Les utilisateurs souhaitent **des options de personnalisation plus avancées** dans Webex Calling pour adapter efficacement leur expérience utilisateur. #### What Are Recent G2 Reviews of Webex Calling? **["Configuration transparente avec des fonctionnalités puissantes, légers accrocs lors du changement d'appareil"](https://www.g2.com/fr/survey_responses/webex-calling-review-12647737)** **Rating:** 4.5/5.0 stars _— Kieran P._ [Read full review](https://www.g2.com/fr/survey_responses/webex-calling-review-12647737) **["Webex Calling rend le passage entre les appels sans effort"](https://www.g2.com/fr/survey_responses/webex-calling-review-12721066)** **Rating:** 4.0/5.0 stars _— Soumi C._ [Read full review](https://www.g2.com/fr/survey_responses/webex-calling-review-12721066) #### What Are G2 Users Discussing About Webex Calling? - [À quoi sert Webex Calling ?](https://www.g2.com/fr/discussions/what-is-webex-calling-used-for) - 2 comments - [Les appels Webex sont-ils gratuits ?](https://www.g2.com/fr/discussions/is-webex-calling-free) - 2 comments - [What are the features of Cisco Webex?](https://www.g2.com/fr/discussions/webex-calling-what-are-the-features-of-cisco-webex) - [Sur quelle plateforme repose Cisco Webex Calling ?](https://www.g2.com/fr/discussions/which-platform-is-cisco-webex-calling-based-upon) - 2 comments - [What is Cisco Webex calling?](https://www.g2.com/fr/discussions/what-is-cisco-webex-calling) ### [Close](https://www.g2.com/products/close/reviews) Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,041 #### How Do G2 Users Rate Close? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Call Routing:** 9.3/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.1/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind Close? - **Seller:** [Close](https://www.g2.com/sellers/close) - **Company Website:** close.com - **Year Founded:** 2013 - **HQ Location:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States - **Twitter:** @Close 6,592 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8980b4bb0778d41500d3b100ba9f3961c87b6cc7fd74a5b1c0aa7775da9fc28&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2597204%2F&secure%5Burl_type%5D=linkedin_company_website) 213 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 76% Small, 20% Medium #### What Do G2 Reviewers Say About Close? _AI-generated summary from verified user reviews_ ##### Pros - Users find Close to be **very user-friendly** , with seamless integrations that streamline processes and enhance productivity. - Users appreciate the **user-friendly interface** of Close, enabling smooth workflows for both inside and outside sales teams. - Users praise the **comprehensive communication features** of Close, enhancing efficiency in managing client interactions effortlessly. - Users praise the **intuitive interface** of Close, making lead management and follow-ups incredibly smooth and efficient. - Users love the **intuitive dashboard design** of Close, appreciating its streamlined features and user-friendly experience. ##### Cons - Users find that **missing features** on the mobile app limit functionality compared to the desktop version. - Users often face **call issues** like disconnects from devices, affecting their overall experience with Close. - Users find the **limited features** of Close frustrating, especially for B2C needs and when needing more operational options. - Users find the **limited customization** options frustrating, hindering advanced reporting and personalized dashboard creation. - Users find the **learning curve challenging** due to merging complexities and limited customization options in Close. #### What Are Recent G2 Reviews of Close? **["Productive Communication, Needs Better Data Visibility"](https://www.g2.com/survey_responses/close-review-13143531)** **Rating:** 4.0/5.0 stars _— Mateo A._ [Read full review](https://www.g2.com/survey_responses/close-review-13143531) **["Easy Setup, Seamless Email Integration, and Responsive Support"](https://www.g2.com/survey_responses/close-review-13148546)** **Rating:** 4.5/5.0 stars _— Stefano M._ [Read full review](https://www.g2.com/survey_responses/close-review-13148546) #### What Are G2 Users Discussing About Close? - [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) - 2 comments - [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) - 1 comment ### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace **Average Rating:** 4.3/5.0 **Total Reviews:** 2,361 #### How Do G2 Users Rate JustCall? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Call Routing:** 8.3/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.4/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind JustCall? - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Company Website:** www.saaslabs.co - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas\_labs 319 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website) 416 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Small, 31% Medium #### What Do G2 Reviewers Say About JustCall? _AI-generated summary from verified user reviews_ ##### Pros - Users find JustCall's **ease of use** impressive, highlighting its straightforward setup and intuitive interface for seamless communication. - Users enjoy the **s seamless integration** of calls, SMS, and CRM in JustCall, enhancing efficiency and organization. - Users value how JustCall brings **simplicity to business communication** , streamlining tasks and enhancing efficiency effortlessly. - Users commend the **excellent customer support** of JustCall, highlighting its responsiveness and effective issue resolution. - Users love the **efficient call management** of JustCall, enjoying seamless integrations and a user-friendly interface. ##### Cons - Users often face **call issues** with JustCall, including lag and difficulties in transferring calls and monitoring effectively. - Users find the **call functionality cumbersome** , facing issues like multiple clicks and unstable call quality while traveling. - Users experience **connection issues** with JustCall, including call quality drops and disruptions due to unstable internet. - Users find **missing features** like lack of SMS support and limited customization hinder their experience with JustCall. - Users experience **poor call quality** with JustCall, often facing drops and interruptions due to unstable internet connections. #### What Are Recent G2 Reviews of JustCall? **["Integration with HubSpot Enhances Call Management"](https://www.g2.com/survey_responses/justcall-review-13141009)** **Rating:** 4.0/5.0 stars _— Paul W._ [Read full review](https://www.g2.com/survey_responses/justcall-review-13141009) **["Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights"](https://www.g2.com/survey_responses/justcall-review-12953018)** **Rating:** 5.0/5.0 stars _— Richard L._ [Read full review](https://www.g2.com/survey_responses/justcall-review-12953018) ### [Dialaxy](https://www.g2.com/products/dialaxy/reviews) Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence. **Average Rating:** 4.5/5.0 **Total Reviews:** 230 #### How Do G2 Users Rate Dialaxy? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Call Routing:** 9.1/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.3/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind Dialaxy? - **Seller:** [Dialaxy Inc.](https://www.g2.com/sellers/dialaxy-inc) - **Year Founded:** 2023 - **HQ Location:** Dover, US - **Twitter:** @dialaxyapp 21 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=db5ef0f7e2490e9972229592324bdda161e5d3348426fde650fa4aacc3aeb844&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdialaxy&secure%5Burl_type%5D=linkedin_company_website) 23 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Executive, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Small, 40% Medium #### What Do G2 Reviewers Say About Dialaxy? _AI-generated summary from verified user reviews_ ##### Pros - Users find Dialaxy to be **easy to use** , simplifying the process of buying numbers and managing calls efficiently. - Users rave about the **exceptional customer support** from Dialaxy, making it easy to resolve issues quickly. - Users praise the **reliability** of Dialaxy, highlighting excellent call quality and seamless communication for managing client interactions. - Users appreciate the **helpful customer support** of Dialaxy, offering quick resolutions and a user-friendly experience. - Users value the **excellent call quality** of Dialaxy, enjoying clear and quick connections for communication. ##### Cons - Users find the **number options limited** to US and Canada, wishing for more international choices. - Users find the **missing features** in Dialaxy, such as templates and CRM options, a limitation in their experience. - Users note the **limited features** of Dialaxy, hindering their experience with message notifications and integrations. - Users dislike the **geographical restrictions** limiting Dialaxy to US and Canadian numbers, complicating access for international users. - Users find the **complex processes** for obtaining numbers outside the US cumbersome and time-consuming. #### What Are Recent G2 Reviews of Dialaxy? **["Great Features for Contact Verification"](https://www.g2.com/survey_responses/dialaxy-review-13189975)** **Rating:** 4.0/5.0 stars _— Daniel L._ [Read full review](https://www.g2.com/survey_responses/dialaxy-review-13189975) **["A tool for Managing Business Spam Calls"](https://www.g2.com/survey_responses/dialaxy-review-13120888)** **Rating:** 4.0/5.0 stars _— Meera H._ [Read full review](https://www.g2.com/survey_responses/dialaxy-review-13120888) ### [Samsung Contact Center Pro](https://www.g2.com/products/samsung-contact-center-pro/reviews) Samsung has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more. **Average Rating:** 4.3/5.0 **Total Reviews:** 17 #### How Do G2 Users Rate Samsung Contact Center Pro? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Call Routing:** 7.5/10 (Category avg: 8.9/10) - **Performance Evaluation:** 7.7/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind Samsung Contact Center Pro? - **Seller:** [Samsung Electronics](https://www.g2.com/sellers/samsung-electronics-325d35f1-0cb5-4f9d-9b34-9fb791240402) - **Year Founded:** 1969 - **HQ Location:** Suwon, Korea - **Twitter:** @Samsung 754,964 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5c061a91638a1a682e6383a900e8e42b70ab10a67d1223c22478d7af3e713b3d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsamsung-electronics-america%2F&secure%5Burl_type%5D=linkedin_company_website) 10,050 employees on LinkedIn® - **Ownership:** KRX: 018260 #### Who Uses This Product? - **Company Size:** 71% Small, 18% Medium #### What Do G2 Reviewers Say About Samsung Contact Center Pro? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **premium service and support** provided by Samsung, enhancing their overall customer experience. #### What Are Recent G2 Reviews of Samsung Contact Center Pro? **["Premium Service and Support That Exceeds Expectations"](https://www.g2.com/survey_responses/samsung-contact-center-pro-review-12166032)** **Rating:** 5.0/5.0 stars _— Sanju K._ [Read full review](https://www.g2.com/survey_responses/samsung-contact-center-pro-review-12166032) **["Efficient Door-to-Door Service with Dedicated Specialists"](https://www.g2.com/survey_responses/samsung-contact-center-pro-review-12628053)** **Rating:** 5.0/5.0 stars _— Nosipho Pretty N._ [Read full review](https://www.g2.com/survey_responses/samsung-contact-center-pro-review-12628053) #### What Are G2 Users Discussing About Samsung Contact Center Pro? - [What is Samsung Contact Center Pro used for?](https://www.g2.com/discussions/what-is-samsung-contact-center-pro-used-for) ### [Voiso](https://www.g2.com/products/voiso/reviews) Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs. **Average Rating:** 4.8/5.0 **Total Reviews:** 92 #### How Do G2 Users Rate Voiso? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Voiso? - **Seller:** [Voiso](https://www.g2.com/sellers/voiso) - **HQ Location:** Singapore, Singapore - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d01f6a4aefd5caea1581c8adc30426dc9c54858c39efcb9499f8d359ecd771a9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoiso&secure%5Burl_type%5D=linkedin_company_website) 91 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Manager, Data Analyst - **Top Industries:** Information Technology and Services, Information Services - **Company Size:** 96% Medium, 13% Small #### What Do G2 Reviewers Say About Voiso? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **reliable call quality** of Voiso, enhancing their international outreach and boosting campaign effectiveness. - Users find the **Flow Builder easy to use** , enabling non-technical team members to create custom interactions effortlessly. - Users commend the **Local Caller ID feature** , enhancing callback rates and making Voiso essential for international campaigns. - Users value the **AI predictive dialer** , enhancing efficiency and providing critical insights through speech analytics and call transcription. - Users appreciate the **AI predictive dialer and speech analytics** of Voiso, enhancing efficiency and call quality. ##### Cons - Users find the **dashboard customization complex** , requiring time and effort for less technical users to manage. - Users find the **inadequate reporting** tools cumbersome, especially when needing timely data and customization options. - Users find the **dashboard complexity** challenging, especially for less technical personnel managing the platform. - Users find the **lack of intuitiveness** in the mobile app challenging for agents who are often on the move. - Users noted a **learning curve** for older agents and non-technical staff, requiring time to adapt to the interface. #### What Are Recent G2 Reviews of Voiso? **["Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly"](https://www.g2.com/survey_responses/voiso-review-12414775)** **Rating:** 5.0/5.0 stars _— Ankita Y._ [Read full review](https://www.g2.com/survey_responses/voiso-review-12414775) **["Holistic Call Center Analytics with Powerful Dashboards and Speech Insights"](https://www.g2.com/survey_responses/voiso-review-12345339)** **Rating:** 5.0/5.0 stars _— Mudassir K._ [Read full review](https://www.g2.com/survey_responses/voiso-review-12345339) ### [NICE CXone](https://www.g2.com/fr/products/nice-cxone/reviews) NiCE (NASDAQ : NICE) transforme le monde avec une IA qui met les gens au premier plan. Nos plateformes alimentées par l'IA, spécialement conçues, automatisent les interactions en actions proactives, sûres et intelligentes, permettant aux individus et aux organisations d'innover et d'agir, de l'interaction à la résolution. Fiables par des organisations dans plus de 150 pays à travers le monde, les plateformes de NiCE sont largement adoptées dans divers secteurs, connectant les personnes, les systèmes et les flux de travail pour travailler plus intelligemment à grande échelle, améliorant la performance de l'organisation et offrant des résultats mesurables prouvés. www.nice.com **Average Rating:** 4.3/5.0 **Total Reviews:** 1,604 #### How Do G2 Users Rate NICE CXone? - **the product a-t-il été un bon partenaire commercial?:** 8.2/10 (Category avg: 9.1/10) - **Routage des appels:** 9.2/10 (Category avg: 8.9/10) - **Évaluation du rendement:** 9.0/10 (Category avg: 8.6/10) - **Surveillance des appels:** 9.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind NICE CXone? - **Vendeur:** [NiCE](https://www.g2.com/fr/sellers/nice) - **Année de fondation:** 1986 - **Emplacement du siège social:** Hoboken, New Jersey - **Twitter:** @NICELtd 14,655 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website) 14,099 employés sur LinkedIn® - **Propriété:** NASDAQ: NICE #### Who Uses This Product? - **Who Uses This:** Représentant du service client, Agent de service client - **Top Industries:** Services aux consommateurs, Technologie de l'information et services - **Company Size:** 52% Medium, 34% Large #### What Do G2 Reviewers Say About NICE CXone? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs trouvent que NICE CXone est une **plateforme facile à utiliser** qui simplifie efficacement divers besoins organisationnels. - Les utilisateurs apprécient la **qualité d'appel excellente et le design intuitif** de NICE CXone, améliorant la communication professionnelle et la facilité d'utilisation. - Les utilisateurs apprécient l' **efficacité** de NICE CXone, appréciant ses mises à jour rapides et ses fonctionnalités d'automatisation conviviales. - Les utilisateurs trouvent que NICE CXone est exceptionnellement **utile** pour résoudre efficacement les problèmes des clients avec des réponses automatisées précieuses. - Les utilisateurs louent l' **interface intuitive** de NICE CXone, appréciant sa facilité de navigation et son expérience d'appel en nuage sans faille. ##### Cons - Les utilisateurs rencontrent souvent des **problèmes d'appel** , y compris des appels interrompus et un affichage incorrect, ce qui affecte la fiabilité et l'expérience globales. - Les utilisateurs rencontrent divers **problèmes techniques** avec NICE CXone, y compris des retards, des pannes et une documentation peu claire, ce qui affecte l'utilisabilité. - Les utilisateurs ont du mal avec la **courbe d'apprentissage abrupte** de NICE CXone, soulignant le besoin d'améliorer les ressources de formation. - Les utilisateurs trouvent les **fonctionnalités manquantes** dans NICE CXone frustrantes, en particulier en ce qui concerne les limitations de personnalisation des rapports et des tableaux de bord. - Les utilisateurs expriment leur frustration face à un **mauvais service client** , trouvant difficile d'obtenir une assistance en temps voulu lorsque cela est nécessaire. #### What Are Recent G2 Reviews of NICE CXone? **["Plateforme d'expérience client fiable et efficace"](https://www.g2.com/fr/survey_responses/nice-cxone-review-11739091)** **Rating:** 4.5/5.0 stars _— Alex L._ [Read full review](https://www.g2.com/fr/survey_responses/nice-cxone-review-11739091) **["Cxone simplifie les appels et la planification en un seul endroit"](https://www.g2.com/fr/survey_responses/nice-cxone-review-12717141)** **Rating:** 4.5/5.0 stars _— Nilesh S._ [Read full review](https://www.g2.com/fr/survey_responses/nice-cxone-review-12717141) #### What Are G2 Users Discussing About NICE CXone? - [Comment NICE CXone améliore-t-il le service client, et sur quelles fonctionnalités un nouvel utilisateur devrait-il se concentrer pour un impact maximal ?](https://www.g2.com/fr/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact) - [À quoi sert NICE CXone ?](https://www.g2.com/fr/discussions/what-is-nice-cxone-used-for) - 1 comment - [What does NICE inContact do?](https://www.g2.com/fr/discussions/what-does-nice-incontact-do) - [When did nice acquire inContact?](https://www.g2.com/fr/discussions/when-did-nice-acquire-incontact) - [What is inContact?](https://www.g2.com/fr/discussions/what-is-incontact) ### [UJET](https://www.g2.com/fr/products/ujet/reviews) UJET ouvre la voie à la transformation de l'expérience client (CX) alimentée par l'IA, en offrant une plateforme cloud à l'épreuve du temps qui redéfinit l'expérience client avec une IA agentique avancée, la multimodalité et une approche axée sur le mobile. Nous infusons l'IA agentique dans chaque aspect du parcours client – de la création et du déploiement, aux expériences des clients finaux, des agents et des superviseurs – pour stimuler l'automatisation et l'efficacité. Les solutions d'IA de UJET autonomisent les agents, optimisent les parcours clients et élèvent les interactions clients grâce à des analyses exploitables. Construit sur une architecture native du cloud, UJET assure une sécurité inégalée, une évolutivité et des analyses de données prioritaires. Conçu pour une utilisation sans effort, UJET s'associe aux entreprises pour offrir des interactions exceptionnelles, une prise de décision plus intelligente et une croissance accélérée dans le monde piloté par l'IA. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,101 #### How Do G2 Users Rate UJET? - **the product a-t-il été un bon partenaire commercial?:** 9.6/10 (Category avg: 9.1/10) - **Routage des appels:** 9.6/10 (Category avg: 8.9/10) - **Évaluation du rendement:** 9.7/10 (Category avg: 8.6/10) - **Surveillance des appels:** 9.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind UJET? - **Vendeur:** [UJET](https://www.g2.com/fr/sellers/ujet) - **Site Web de l'entreprise:** www.ujet.cx - **Année de fondation:** 2015 - **Emplacement du siège social:** San Francisco, California - **Twitter:** @UJETcx 1,542 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8d41f7c6196ea9874e957ea2b4ceeca49a258e30f8cf40f2f5d9bd20c7a1e3f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18051573%2F&secure%5Burl_type%5D=linkedin_company_website) 340 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Représentant du service client, Agent - **Top Industries:** Services aux consommateurs, Télécommunications - **Company Size:** 57% Medium, 34% Large #### What Do G2 Reviewers Say About UJET? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs apprécient la **facilité d'utilisation** de UJET, appréciant sa navigation intuitive et ses fonctionnalités utiles. - Les utilisateurs apprécient les **fonctionnalités robustes** de UJET, y compris la haute qualité des appels, la navigation facile et le dépannage visuel efficace. - Les utilisateurs apprécient l' **efficacité** de UJET, profitant de son interface conviviale et de son intégration transparente pour des opérations productives. - Les utilisateurs apprécient l' **interface conviviale** de UJET, appréciant sa simplicité combinée à des capacités puissantes. - Les utilisateurs admirent l' **interface conviviale** de UJET, louant sa simplicité et sa facilité de navigation pour la productivité. ##### Cons - Les utilisateurs trouvent les **temps de chargement lents** pendant les heures de pointe frustrants, ce qui impacte l'efficacité de la réponse et l'expérience globale. - Les utilisateurs trouvent la **lenteur** de UJET frustrante pendant les heures de pointe, ce qui entraîne des temps de réponse retardés. - Les utilisateurs rencontrent occasionnellement des **performances lentes** avec UJET, en particulier pendant les heures de pointe, entraînant des retards frustrants. - Les utilisateurs rencontrent souvent des **problèmes techniques** avec UJET, y compris des plantages et des erreurs qui perturbent leur flux de travail et leur productivité. - Les utilisateurs signalent des **bogues logiciels** avec UJET, y compris des blocages et des arrêts inattendus qui perturbent le flux de travail. #### What Are Recent G2 Reviews of UJET? **["UJET simplifie les interactions avec les clients et augmente la productivité"](https://www.g2.com/fr/survey_responses/ujet-review-12696463)** **Rating:** 4.5/5.0 stars _— Hariharan K._ [Read full review](https://www.g2.com/fr/survey_responses/ujet-review-12696463) **["Intégrations CCaaS puissantes et support omnicanal avec des fonctionnalités d'IA"](https://www.g2.com/fr/survey_responses/ujet-review-12548405)** **Rating:** 4.0/5.0 stars _— Rupesh k._ [Read full review](https://www.g2.com/fr/survey_responses/ujet-review-12548405) #### What Are G2 Users Discussing About UJET? - [À quoi sert UJET ?](https://www.g2.com/fr/discussions/what-is-ujet-used-for) - 2 comments - ‹ Prev‹ Prev - 1 - [2](/categories/call-center-infrastructure-cci?order=g2_score&page=2#product-list) - [3](/categories/call-center-infrastructure-cci?order=g2_score&page=3#product-list) - [4](/categories/call-center-infrastructure-cci?order=g2_score&page=4#product-list) - [5](/categories/call-center-infrastructure-cci?order=g2_score&page=5#product-list) - … - [24](/categories/call-center-infrastructure-cci?order=g2_score&page=24#product-list) - [25](/categories/call-center-infrastructure-cci?order=g2_score&page=25#product-list) - [Next ›Next ›](/categories/call-center-infrastructure-cci?order=g2_score&page=2#product-list) Spotlight Categories [Voice Recognition Software](https://www.g2.com/categories/voice-recognition) [Bot Platforms Software](https://www.g2.com/categories/bot-platforms) [Account-Based Orchestration Platforms](https://www.g2.com/categories/account-based-orchestration-platforms) [Travel Management Solutions](https://www.g2.com/categories/travel-management) [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt) Similar Categories - [Contact Center](/categories/contact-center) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Quality Assurance](/categories/contact-center-quality-assurance) - [Contact Center Workforce](/categories/contact-center-workforce) - [Speech Analytics](/categories/speech-analytics) [Browse Call Center Infrastructure (CCI) Themes](/categories/call-center-infrastructure-cci/themes) ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin") JL Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin) Updated October 3, 2024 Call center infrastructure (CCI), also known as contact center infrastructure, provides solutions required to establish and operate a call center. CCI software helps businesses create an efficient call or contact center to help them stay connected with their customers. CCI is most commonly used by customer-facing teams to manage inbound and outbound communications, but it also includes features for managing operations or back-office tasks like workflow management, employee monitoring, and measuring productivity. While historically CCI was designed to be deployed on premises, emerging technologies in cloud infrastructure have allowed for the design and deployment of cloud call centers. The products in this category offer a full-fledged cloud-hosted infrastructure solution with features like call routing, call recording and monitoring, automatic call distribution (ACD), and interactive voice response (IVR). Local area network (LAN) and [VoIP providers](https://www.g2.com/categories/voip) are examples of some software providers that also offer solutions to establish infrastructure for network connectivity of contact centers. Depending on the provider and the membership plan, a variety of other features may be available in a CCI package. CCI products frequently integrate with [CRM software](https://www.g2.com/categories/crm). To qualify for inclusion in the Call Center Infrastructure (CCI) category, a product must: - Distribute incoming calls or manage phone number assignment for outbound centers - Manage and store data related to calls, customers, and agents - Provide a comprehensive infrastructure solution which includes call management, placement, routing, recording, and analytics - Enable managers to track and monitor calls - Include the following features: automatic call distributor, universal communications, interactive voice response, universal queue management, and computer telephony integrations (CTI) Top Tools at a Glance | | Unified call-queue routing with AI transcription | User Review "RingEX Became My Main Calling App for Group Work" | | | Multi-site call routing with unified UCaaS infrastructure | User Review "Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong" | | | Omnichannel contact center routing with Salesforce-native CTI | User Review "Fast, Intuitive Web-Based Platform with Reliable Support" | | | Cloud call routing with CRM-integrated recording | User Review "Aircall: Powerful Cloud Phone System with Excellent Support" | | | AI-assisted contact center routing with CRM integration | User Review "Copilot Makes Customer Context Clearer and Boosts Performance" | | | Omnichannel contact center routing with API-first customization | User Review "Centralized Omnichannel Power with Insightful Real-Time Reporting" | | | Cloud call routing with CRM-integrated analytics | User Review "CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing" | | | Cisco-native cloud PBX with call-center routing | User Review "Seamless Setup with Powerful Features, Minor Device Switching Hiccups" | | | High-volume outbound calling with built-in CRM | User Review "Productive Communication, Needs Better Data Visibility" | | | CRM-integrated cloud calling with AI coaching | User Review "Integration with HubSpot Enhances Call Management" | * * * Show More