--- title: Futurecalls Technology Reviews meta_title: 'Futurecalls Technology Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Futurecalls Technology works for a business like yours. date_modified: '2025-07-18' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Futurecalls Technology Reviews **Vendor:** Futurecalls Technology **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) ## About Futurecalls Technology Futurecalls Technology Pvt Ltd offers a comprehensive suite of IT and project consultancy services, specializing in voice and contact center solutions. Their offerings are designed to enhance customer service experiences and streamline communication channels for businesses across various industries. Key Features and Functionality: - Voice and Contact Center Solutions: Futurecalls manages and deploys AVAYA IPO installations and AVAYA CM solutions, serving as an Emerald partner for AVAYA. They also partner with Ozonetel and Contaque to provide dialer solutions tailored for small and mid-sized organizations. Additionally, they offer cloud services to optimize the deployment of cloud contact centers. - Security and Infosec Solutions: The company provides a range of security services, including firewall deployment and management with partners like Sophos, Fortinet, SonicWall, Palo Alto, and Cisco. They offer endpoint security solutions with Kaspersky, Sophos, Seqrite, and CrowdStrike, as well as SIEM, SSO, MFA, and CASB solutions from LTS Secure. Their services also encompass VAPT deployments and testing with Rapid7/Nexpose, web application security with Accunetix/Cyberchief, ISO 27001 audits, and phishing simulation services. - Infrastructure Solutions: Futurecalls partners with leading companies like Cisco, HP-Aruba, Ruckus, Extreme, and D-Link to provide infrastructure solutions. Their services include security and CCTV solutions from Hikvision and CP PLUS, biometric and attendance solutions from MATRIX and ESSL, Wi-Fi solutions for internal and external access points, structured cabling and laying, and data center solutions for enterprise customers. - Cloud and Services: As a select partner for AWS and Azure, Futurecalls offers AD integration and deployment services, mail migration and hosting solutions, network and security audit services, NOC and remote infrastructure management services, expertise in open-source service offerings, AWS training, ISO/IEC 27001:2013 gap assessment, web application and security assessment, and vulnerability assessments and penetration testing. - Information Security Management System : The company provides comprehensive ISMS solutions, including internal audit programs, performance evaluation, awareness and training programs, BCP simulation, VAPT assessment, DR tests as per BIA, physical security penetration tests, phishing simulations, business impact analysis, and InfoSec risk assessments for all functions. Primary Value and Solutions for Users: Futurecalls Technology Pvt Ltd delivers tailored IT and consultancy services that address the unique challenges faced by businesses in managing customer interactions, securing data, and optimizing infrastructure. By leveraging their expertise and strategic partnerships, they provide scalable and flexible solutions that enhance operational efficiency, ensure data security, and improve overall customer satisfaction. Their comprehensive approach allows organizations to focus on core business objectives while Futurecalls manages the complexities of IT infrastructure and security. - [View Futurecalls Technology pricing details and edition comparison](https://www.g2.com/products/futurecalls-technology/reviews?open_modal_url=%2Fproducts%2Ffuturecalls-technology%2Fwishlists%3Fhost_path%3D%252Fproducts%252Ffuturecalls-technology%252Freviews%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+17%3A33%3A13+-0500&secure%5Bsession_id%5D=da25df24-b3d4-46a6-a704-adc81023e388&secure%5Btoken%5D=939750398370bc7ff727500282edf4c89c3c4f3b21587fe0a1385584e8cc54b0&format=llm_user) ## Futurecalls Technology Features **** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting **** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top Futurecalls Technology Alternatives - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,061 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,572 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews)