Futrs Chatbot allowed us to introduce an additional communication channel for our out-of-hours 24/7 service. Alice worked closely with us from day one to evaluate how our clients interacted with us before and after the introduction of Chatbot, clearly understanding our brief and working with us to flex and adapt as we required.

Alice has been supportive and guided us throughout the process. She is currently collaborating with us on a trial of the chatbot in another area of our business. Review collected by and hosted on G2.com.

There isn’t anything. The back-office function of the system is easy to navigate, and Futr seems keen to review, test and make systems improvements based on the feedback they receive. Review collected by and hosted on G2.com.

Futrs chat services platform is ideal for customer-centric chat services. It provides automated suggestions and answers fulfilling customer needs, ensuring 100% customer satisfaction. Review collected by and hosted on G2.com.

Nothing as such will keep you posted if there are any drawbacks. The only concern is since it's an automated service, there might be no relevant answer to customer query. Review collected by and hosted on G2.com.

The ability to integrate with key customer access points such as WhatsApp and Social media. We have been able to bring new ways to our customers to contact us. Review collected by and hosted on G2.com.

There isnt anything that i could say I dislike as they are continuing to test and improve their system. Review collected by and hosted on G2.com.

The product is customisable to our needs as a small organisation supporting a wide community, and the service is excellent, with personable, supportive staff. It's also great that there are expansion options that can be tailored to us as we grow, such as social media integration and live chat. Review collected by and hosted on G2.com.

Nothing 'unhelpful', just being aware that you have to build a broad content/knowledge base to get the best out of the product. Review collected by and hosted on G2.com.

a wide range of options in order to provide an AI chatbot service for customer service teams and also has so many options such as chatbot automation, multi-lingual chat, and many other options Review collected by and hosted on G2.com.

the main thing I dislike about futr is that the AI chatbot has a limited number of responses in some cases and only respond limited and sometimes the customers are left without a solution Review collected by and hosted on G2.com.

Helps a lot in providing customer support seamlessly and efficiently without the actual presence of a customer care executive 24/7. It really gets the job done Review collected by and hosted on G2.com.

Too much automation can negatively impact the customer experience. Also, some legacy customer support services are difficult to automate fully. Review collected by and hosted on G2.com.

Alice ! She's really helpful and patient with us :) Review collected by and hosted on G2.com.

It's more DIY than we realised it was going to be. Review collected by and hosted on G2.com.

Automated customer support 24/7. Improved customer interactions with automated responses all round the clock. Lesser queue time for customers Review collected by and hosted on G2.com.

Complex Issues are difficult to automate. Also, AI cant handle sensitive issues Review collected by and hosted on G2.com.

We've been working with Futr to set up and develop our chatbot and live chat services. As a result, we now have an adaptable and intuitive system for our customers and employees.

The Futr team are always helpful and continue to provide guidance and support as we work together to enhance these services. Review collected by and hosted on G2.com.

There's nothing to dislike but we're looking forward to future iterations and developments. Review collected by and hosted on G2.com.

The Futr chatbot tool is intuitive and functional. The team is reactive to questions and feedback and open to ideas for future development. Review collected by and hosted on G2.com.

We're waiting to see how smart the built in AI is but nothing to dislike yet. Review collected by and hosted on G2.com.