--- title: 'Fusion Connect: Modern Connectivity and Communications Solutions Reviews' meta_title: 'Fusion Connect: Modern Connectivity and Communications Solutions Reviews 2026: Details, Pricing, & Features | G2' meta_description: 'Filter 63 reviews by the users'' company size, role or industry to find out how Fusion Connect: Modern Connectivity and Communications Solutions works for a business like yours.' aggregate_rating: rating_value: 4.4 review_count: 63 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Fusion Connect: Modern Connectivity and Communications Solutions Reviews **Vendor:** Fusion Connect **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 4.4/5.0 **Total Reviews:** 63 ## About Fusion Connect: Modern Connectivity and Communications Solutions Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. ## Fusion Connect: Modern Connectivity and Communications Solutions Pros & Cons **What users like:** - Users value the **quick communication and responsive support** from Fusion Connect, enhancing efficiency in their operations. (17 reviews) - Users value the **responsive tech support** of Fusion Connect, appreciating their urgency and professionalism in critical situations. (16 reviews) - Users appreciate the **ease of use** of Fusion Connect, simplifying management with one bill and excellent support. (13 reviews) - Users commend the **reliable connectivity** of Fusion Connect, noting seamless transitions and excellent support from the internal team. (11 reviews) - Users highly value the **excellent customer service** from Fusion Connect, noting fast response times and helpful support. (8 reviews) - Efficiency (6 reviews) - Communication (5 reviews) - Users value the **excellent customer communication** with Fusion Connect, ensuring quick responses and seamless support throughout the process. (5 reviews) - Easy Communication (5 reviews) - Easy Implementation (5 reviews) **What users dislike:** - Users have experienced **billing issues** with Fusion Connect, though improvements have been made and challenges are decreasing. (6 reviews) - Users often face **poor customer support** , experiencing delayed responses and disconnected information from different teams. (6 reviews) - Users experience **complex processes** with the customer portal and billing, impacting ease of use and efficiency. (5 reviews) - Users report experiencing **connection issues** due to reliance on third-party carriers, leading to delays and frustration. (5 reviews) - Users find Fusion Connect's **customer service lacking** , with disconnected responses and delayed issue resolution impacting their overall experience. (5 reviews) - Expensive (5 reviews) - Users find the **customer portal functionality lacking** , leading to frustration in issue resolution and account management. (4 reviews) - Users express concern about the **high costs** associated with Fusion Connect, feeling it lacks value for the price. (4 reviews) - Lack of Clarity (4 reviews) - Performance Issues (3 reviews) ## Fusion Connect: Modern Connectivity and Communications Solutions Reviews ### 1. Fusion Connect always Delivers **Rating:** 4.5/5.0 stars **Reviewed by:** Nicholas K. | Director of Network Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Fusion has a very large and robust services offering and is able to meet most if not all client needs and provide custom solutions for all connectivity and data needs. Their provisioning and implementation teams are extremely knowledgeable and always ahead of the order, making installation of new services seamless and easy. Integrating their services into an existing framework is usually very easy. Their services also host more features and options than most carriers, making their solutions more custom than cookie cutter. Additionally, their support teams and especially tier 2+ techs are extremely knowledgeable and are able to handle issues in a timely manner. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Their billing platforms are somewhat cumbersome and the invoices are not always very easy to go through. They need better management reporting on the invoices, so users can find pertain information quickly **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Fusion connect is provisioning voice solutions through multiple platforms, CISCO, HOSTED, SIP, MS TEAMS. Addionaly it is providing DIA and Data solutions utilizing multiple underlying carriers to ensure complete coverage ### 2. Fusion connect review **Rating:** 3.5/5.0 stars **Reviewed by:** Shiela C. | Accounting Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** What I like best about Fusion Connect is how it provides modern, reliable connectivity and communications solutions that help businesses stay connected and productive. I appreciate the way the company integrates advanced technology with customer-focused service, offering tools that make communication seamless and efficient. I’m also drawn to the innovation and adaptability of Fusion Connect, which shows a commitment to meeting the evolving needs of businesses in today’s digital world **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** To be honest, there isn’t anything I strongly dislike about Fusion Connect. However, from what I’ve seen, one challenge is that because the company is constantly innovating and expanding its services, it may require employees to continuously adapt and learn new systems quickly. I don’t see this as a negative, though—it’s more of an opportunity to grow, and I actually enjoy learning and keeping up with new technologies **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Fusion Connect is solving the problem of fragmented communication systems by providing modern, unified connectivity and collaboration solutions. Businesses often struggle with managing multiple platforms for calls, messaging, and internet services, which can be inefficient and costly. Fusion Connect brings these together in one reliable system, making communication seamless and secure. This benefits me because I can work more efficiently, stay connected with teams and clients without disruptions, and focus on delivering results instead of worrying about technical issues ### 3. Easy Transition with Significant Cost Savings **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin R. **Reviewed Date:** October 28, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** I have been using Fusion Connect: Modern Connectivity and Communications Solutions for a year for pots replacement, and the transition was seamless and easy. The service has significantly improved connectivity by replacing inefficient copper lines, which has been a major advantage. I appreciate the cost savings that Fusion Connect brings to my operations, which aligns well with my cost-saving initiatives. Additionally, the internal team at Fusion Connect has been fantastic; their support and professionalism are a big factor in my positive experience. This positive engagement with the team and the smooth transition process make me confident in recommending the service and considering its continued use. I rated my likelihood to recommend it a perfect ten out of ten. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Nothing **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** I find Fusion Connect extremely beneficial for replacing copper lines, easing transitions and significantly saving costs. ### 4. Adaptable and Customer Focused **Rating:** 4.5/5.0 stars **Reviewed by:** Pam G. | IT Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Fusion was very receptive to making changes in their processes to accommodate our company's needs and requirements. I appreciated their open-minded approach and willingness to adapt. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** We initially faced challenges with the accuracy of billing on our account, but Fusion has shown significant improvement in this regard. They have been willing to dedicate time each month to review our statements and implement necessary corrections. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Billing accuracy has been advantageous for us, as it aligns well with our company’s objectives. When it comes to carrier selections, Fusion provides us with the flexibility to choose from various options and speeds, which is especially helpful depending on the type of construction involved. ### 5. Responsive Support with Room for Deeper Technical Insight **Rating:** 4.0/5.0 stars **Reviewed by:** Ricardo M. | Infrastructure Analyst 2, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** When you're juggling circuit upgrades, outage escalations, and vendor follow-ups, time is everything. Fusion Connect’s support team has consistently demonstrated a sense of urgency that aligns with the criticality of our environment. They don’t just respond—they engage with context and intent. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** While their frontline support is generally responsive, there are moments when the answers feel canned or disconnected from the technical reality. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Fusion Connect offers high-speed internet and managed network services that are well-suited for organizations with multiple locations. Their solutions scale efficiently, making it easier to manage connectivity across various sites. ### 6. “Service never delivered, but billing continued” **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** The initial sales engagement was responsive, and documentation was provided quickly at the beginning of the process. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Implementation stalled for months with no completed number port despite providing full porting information and following up repeatedly. Communication was inconsistent, ownership was unclear internally, and the only consistent activity during this period was billing. After discontinuing the service due to non-performance, we were issued an early termination fee despite the service never being delivered. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** We were seeking a reliable VoIP and number porting solution for a small business. Unfortunately, the service was never delivered, so we did not realize the intended benefits and ultimately implemented the solution independently with another provider. ### 7. Effortless Setup, Unifying Our Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Drew P. **Reviewed Date:** November 19, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** I appreciate Fusion Connect: Modern Connectivity and Communications Solutions for its ease of use, which is instrumental in managing our communication platforms effectively. The Teams Operator Connect feature stands out as it enables us to unify communication systems, offering a flexible phone system that adapts to the dynamic nature of modern workplaces. Moreover, the initial setup process was incredibly smooth, thanks to the assistance from the Fusion Connect team. Billy, our trainer, was particularly fantastic in guiding us through the process, making the transition from our previous, outdated system seamless. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** N/A **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** I use Fusion Connect to consolidate our communication platforms with ease of use and flexibility, adapting to modern workplaces. ### 8. Very professional and responsive response to Tech issue **Rating:** 4.5/5.0 stars **Reviewed by:** brad l. | IT, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** the Tech support teams are great. Very promptly response and easy deal with. Fusion has nice portal to deal with and monitors. The reports are details. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Financial Team is very bad, ticket very long to resolve and no follow up before they close it. I bring up this issue to manager team multiple times. The add on fee are high. fees could easily top 30% of total. Choice of ISP is limited. Communication regarding maintenance on ISP is lacking. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** i like their portal both for monitoring and management. ### 9. Smooth Porting and Responsive Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica A. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** The support team stayed consistently responsive and professional throughout our porting process. We were managing multiple carriers, including Puerto Rico numbers, and Fusion Connect helped us coordinate all cutovers with clear timelines and resources. Their portal and documentation were straightforward, and any technical issues we encountered were resolved before the port dates. The transition from our legacy provider went smoothly with minimal downtime. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Nothing stood out as negative so far. The process of porting the numbers over was well supported and any hiccups in the deployment plan were addressed quickly and efficiently. Their team followed through to get us moved over and reach our deadline even when we had internal delays on our end. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Fusion Connect allowed us to integrate VoIP services directly into Microsoft Teams, giving users a seamless calling experience within a platform we already rely on. It eliminated the need for a separate software and reduced training and support overhead. Unlike our previous provider, we weren’t forced into licensing more users than we actually needed, which helped us optimize our IT budget and scale more efficiently. ### 10. People and focus on customer separates Fusion from peers **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin H. | Director IT Operations, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** People -- individuals overseeing the account, project and operations is what separates Fusion from the peers in the network. Caring and dedicated individuals are focused on their customers, and often acts as advocates when getting issues resolved. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** There is an opportunity for ongoing improvements, such as introducing more processes to diagnose issues more quickly, adopting best practices, and adding further settings or configurations to enhance resiliency. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** WAN circuit aggregation (survey, acquisition, implementation, and billing) has been a huge value-add. Having a "one stop shop" to help interact with various internet service provider and all related billing has been extremely helpful as we continue with expansion across the country. - [View Fusion Connect: Modern Connectivity and Communications Solutions pricing details and edition comparison](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/reviews/fusion-connect-modern-connectivity-and-communications-solutions-review-11958936?section=pricing&secure%5Bexpires_at%5D=2026-07-20+07%3A11%3A40+-0500&secure%5Bsession_id%5D=7b760452-e96c-4852-99b1-46b37ecde8b4&secure%5Btoken%5D=de05a62ee2aab3320d2f31476d40e030e81450b663a849291ab4a56f84b8b79f&format=llm_user) ## Fusion Connect: Modern Connectivity and Communications Solutions Integrations - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## Fusion Connect: Modern Connectivity and Communications Solutions Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Fusion Connect: Modern Connectivity and Communications Solutions Alternatives - [CallTower](https://www.g2.com/products/calltower/reviews) - 4.3/5.0 (373 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,035 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,378 reviews)