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AC

Verified User in Computer Networking

Enterprise (> 1000 emp.)

10/18/2022

"Well built in depth application, huge framework.. would be nice to get better support"

4/5

What do you like best about Fusion Framework System?

The amount of customisation allowed us to match the complexities of our business needs.

Inbuilt tables and logic is also very good. I like the frequent updates to the application. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

Troubleshooting is complex, for example - sometimes the issue ends up being a setting hidden deep inside, like in a checkbox somewhere.

Support team is not very helpful sometimes.. Review collected by and hosted on G2.com.

Response from Anna Lapezo of Fusion Risk Management

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Thank you for the review! We are happy to hear you are maturing your business continuity and disaster recovery program by leveraging the customization of the Fusion Framework System. Fusion appreciates your feedback about troubleshooting and we will be sure to share this comment with our team.

AF

Verified User in Financial Services

Enterprise (> 1000 emp.)

5/22/2023

"Easy to Use and Great Support from the Team"

5/5

What do you like best about Fusion Framework System?

The System is highly configurable, and easy to review the data and perform analysis on them. Brings everything together a high level but can get as detailed and granular as you want. Reports can be generated to provide to management with a more detailed report that can be provided to individual contributors. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

Depending on how you configure the system, there can be a high level of administrative work. Review collected by and hosted on G2.com.

Response from Iyla Dizechi of Fusion Risk Management

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Thank you for your review of Fusion! We are thrilled to hear that you appreciate the highly configurable nature of the Fusion Framework System, its ability to bring data together for analysis at various levels of detail, and the ability to tailor reports for both management and individual contributors. We understand that the administrative workload may vary depending on system configuration, and we remain committed to supporting your organization and its needs. We will be sure to share this feedback with our team. Thank you for being a valued customer of Fusion!

MM

Mohit M.

Enterprise (> 1000 emp.)

3/29/2023

"Impactful Operational Resilience Framework"

4/5

What do you like best about Fusion Framework System?

I feel the Inherent Risk Rating and MAD ratings can be really helpful for clients as per their different category requirements. Also, the calculations done behind based on the formulas in flows are handy. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

I don't think Fusion Framework System has any specific downsides, but only the built flows are a little difficult to understand. We can learn that with more use cases in future. Review collected by and hosted on G2.com.

Response from Iyla Dizechi of Fusion Risk Management

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Thank you for your review! We're pleased to hear that your organization has been able to benefit from Fusion's Business Continuity Management and Operational Risk Management platform. We also appreciate your feedback about Fusion's inherent risk rating and how it has served useful for your clients and their various category requirements. Thank you for using Fusion!

JP

Justin P.

Mid-Market (51-1000 emp.)

5/15/2023

"Fusion Framework awesome review"

5/5

What do you like best about Fusion Framework System?

Fusion Framework System is the best system you can possibly use for disaster recovery and critical risk management functions to better help your business thrive! Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

Fusion Framework System user interface could be improved to become more functional and friendly to user inputs. It can become more visually appealing and that would enhance its capability. Review collected by and hosted on G2.com.

AI

Verified User in Insurance

Enterprise (> 1000 emp.)

5/20/2023

"Fusion Risk Management is a powerful and flexible business continuity and disaster recovery tool"

5/5

What do you like best about Fusion Framework System?

We have tremendous flexibility with the look and feel of page layouts. We can visually see dependencies across the enterprise. We have a central repository now. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

A blank slate. If you like what the tool can offer, take the Admin classes before implementation, not as part of the implementation process. Also, user groups. Review collected by and hosted on G2.com.

Response from Iyla Dizechi of Fusion Risk Management

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Thank you for taking the time to share your feedback! We're so glad that Fusion has allowed your organization flexibility for your page layouts. We also appreciate your feedback regarding Fusion's implementation process. We are currently in the process of providing a more guided experience for our customers during the implementation process to make the customer experience more seamless. Thank you for your valuable feedback!

SS

Steve S.

Director, Business Continuity

Enterprise (> 1000 emp.)

8/8/2022

"Director, Crisis Management and Business Continuity"

4.5/5

What do you like best about Fusion Framework System?

Very relational, powerful, applicable for all that we need to manage and have oversight across the highly matrixed organization. This allows greater risk oversight as well and forecasting for potential issues that may arise, trend analysis, event monitoring and documenting for historical or audit purposes, etc. Controlled access to the information allows for targeted groups to see varying data elements and reports or dashboards of interest only to them. The power of the Salesforce platform allows for linking varying data sources into the framework of Fusion and while keeping those information sources cleaner and more pure at their origin, the data in Fusion is continually current and relevant for users in the system as well as the outputs provided by Fusion with regard to plans, rosters, reports, and so on. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

The tool is a bit cumbersome at the beginning and a little intimidating, however, partnering with the Fusion team, the work done on the front end ultimately leads to a product that will serve the organization in the best manner possible. Review collected by and hosted on G2.com.

What problems is Fusion Framework System solving and how is that benefiting you?

As noted earlier, the data captured and that will be captured in Fusion will allow our team and senior leadership, as well as the Audit group to identify the status of the business continuity, crisis management, and IT/DR programs across the organization, as well as trends in exercises, training, real-world events, personnel changes on those respective teams, discrepancies across dependencies, vendor relationships and service level agreements, and also business needs from the software applications supported by the in-house IT department. Until Fusion, this was mostly being done and monitored through very different channels in the organization and not widely available to the varying stakeholders. Review collected by and hosted on G2.com.

Response from Anna Lapezo of Fusion Risk Management

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Thank you for taking the time to write such a detailed review of Fusion! We love to hear that you are seeing benefits across the different groups in your organization and that you are able to see trends in exercises, training, real-world events, etc. by using our platform.

AI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

5/22/2023

"Excellent product and excellent support"

5/5

What do you like best about Fusion Framework System?

Flexibility to customize elements for your BC program. Ability to collect all data from various sources in a single platform while maintaining their relationships. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

At times, there are too many options and flexibility to customize, so when new features are added, it is not always easy to convert/migrate to new environment. Needing to use conga for printouts requires Fusion help (not a core admin task that should be necessary). Review collected by and hosted on G2.com.

Response from Iyla Dizechi of Fusion Risk Management

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Thank you for your great feedback! We're happy to hear that Fusion has been able to meet your business continuity needs for your organization. We are currently in the process of providing a more guided experience for our customers during the implementation process to make the customer experience more seamless and less complicated for new users. Thank you for your valuable feedback!

DT

David T.

Enterprise (> 1000 emp.)

5/18/2023

"Great Company with excellent interaction and insights"

4/5

What do you like best about Fusion Framework System?

The community that it has created and insights into industry standards Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

The licensing model can be expensive and potentially limiting the use and embedding across an organisation Review collected by and hosted on G2.com.

SJ

Sara J.

Project Management Associate

Financial Services

Enterprise (> 1000 emp.)

4/6/2023

"Great software platform!!!"

5/5

What do you like best about Fusion Framework System?

Extremely efficient and agile framework! Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

Don't like the user interface much, could be easier to use Review collected by and hosted on G2.com.

Response from Iyla Dizechi of Fusion Risk Management

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Thank you Sara for your review! We are so happy that Fusion has been able to benefit you and reduce risk for your organization!

GS

Greg S.

Enterprise (> 1000 emp.)

3/30/2023

"Fusion system for Operational Resilience"

1/5

What do you like best about Fusion Framework System?

Simple to use and navigate your way around the system. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

Out of the box functionality not sufficient for operational resilience needs. Review collected by and hosted on G2.com.

Response from Iyla Dizechi of Fusion Risk Management

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Thank you for your feedback! We are so sorry to hear that Fusion has not been meeting your operation resilience needs and have shared this feedback with our team. We also encourage you to reach out to your account manager to discuss your operational needs in more detail. We would be happy to work with you to help give you a smoother experience with Fusion and the best possible experience. Thank you for bringing this to our attention.