Edit

AF

Verified User in Financial Services

Enterprise (> 1000 emp.)

3/29/2023

"Holistic tool for risk management"

4/5

What do you like best about Fusion Framework System?

Centralized repository of information, from the risk taxonomy to key risk indicators data and vendor contacts. Makes collaboration with users easy and building reports is efficient with the relationship fields they have. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

Reporting has limitations as we can only relate a limited number of objects. Dashboard graphics design is not that customizable; there are color limitations for the home dashboard. Review collected by and hosted on G2.com.

Response from Iyla Dizechi of Fusion Risk Management

edit

Thank you for taking the time to share your feedback! We're glad to hear that you find our platform to be user-friendly and efficient for collaboration and report building. We're sorry to hear you've experienced some limitations regarding customization and we will share that feedback with our team. In terms of customization, Fusion would love to learn what you are looking to customize in the system. Please feel free to attend our Customer Spotlights, Product Showcases, and/or our Community Exchanges where customers share what they are doing in the system and how they have customized and leveraged the Fusion Framework System to help them on their journey. Thank you again for choosing Fusion!

ES

Eliza S.

IT Risk Analyst

Enterprise (> 1000 emp.)

8/9/2022

"Fusion has been incredible with organizing tasks for audits and business continuity"

5/5

What do you like best about Fusion Framework System?

I found the task assignment most helpful in the tool. I appreciate the ability to sort through tasks strictly assigned to myself as well the tasks that are completed versus still open. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

I've had a lot of trouble generating PDFs in the tool. I believe this is an error within the code and I am working with a rep to resolve this. It would have been even better if the rep reached out sooner; it took a long time to find someone to help with this issue. Review collected by and hosted on G2.com.

Response from Anna Lapezo of Fusion Risk Management

edit

Thank you for leaving us a review! It is great that you are able to better organize tasks through Fusion. We apologize for the length of time it took for a representative to reach out to you regarding generating PDFs, and we hope this gets resolved soon!

CS

Christina S.

Security Specialist

Enterprise (> 1000 emp.)

10/17/2022

"Great tool and support for all our needs"

4.5/5

What do you like best about Fusion Framework System?

The framework wasn't designed to do all that we needed but Fusion was able to customize for all our needs. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

I dislike some of the Salesforce out of box things that need to be fixed. For instance, the map not grabbing Geo Cord. vs. Addresses. Review collected by and hosted on G2.com.

Response from Anna Lapezo of Fusion Risk Management

edit

Thank you for taking the time to leave us a review! We love to hear that you were/are able to customize Fusion to the needs of your organization and that it solved your issues with automation for your users.

AR

Verified User in Retail

Enterprise (> 1000 emp.)

6/6/2022

"Business Continuity Made Simple"

5/5

What do you like best about Fusion Framework System?

The Fusion Framework System is incredibly user-friendly and easy to navigate. I am not versed in the world of coding, but Fusion's setup allows me to make the changes I need quickly and easily. Any questions or concerns that I have are answered/resolved quickly by the Fusion team, which is always very much appreciated! Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

I do not have any major complaints about the Fusion Framework System thus far. Review collected by and hosted on G2.com.

What problems is Fusion Framework System solving and how is that benefiting you?

The Fusion Framework System has allowed us to streamline our Business Continuity Program, which has created a more positive experience for both the admins and planners. The quick response and turn around from the Fusion team allows us to remain agile in our planning and development of our program. Review collected by and hosted on G2.com.

Response from Anna Lapezo of Fusion Risk Management

edit

Thank you for leaving Fusion a review! We are so happy to hear that our platform has helped you streamline your business continuity program, and we hope to continue to drive your program forward through our partnership with you.

AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

8/10/2022

"Extremely Customizable"

4.5/5

What do you like best about Fusion Framework System?

That we are able to configure the platform exactly how we want to in order for our plan owners to be able to go into the platform once a year and still understand their roles. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

The main issue we've had is just with Fusion support. It took a couple of months to get a request completed that should've only taken a couple of weeks. In the end we got it taken care of but we had to push pretty hard. Review collected by and hosted on G2.com.

Response from Anna Lapezo of Fusion Risk Management

edit

Thank you for taking the time to write Fusion a review! It is awesome to hear you are leveraging the flexibility of the platform to configure it for your plan owners, and that you are better prepared for any disaster that comes your way. We appreciate your feedback about Fusion support and we will share this with our team.

AT

Verified User in Telecommunications

Enterprise (> 1000 emp.)

3/30/2023

"Bad connection"

2.5/5

What do you like best about Fusion Framework System?

A good tool to save documents and do reports. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

The connection is very poor and some users have issues to log in or surf with the tool. Review collected by and hosted on G2.com.

Response from Iyla Dizechi of Fusion Risk Management

edit

Thank you for taking the time to provide feedback – we are very sorry to hear about your experience with connectivity issues. Salesforce and Fusion are working diligently to investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We appreciate you bringing this to our attention and will be sure to share this information with our team. If you have any questions or additional feedback in the meantime, please be sure to reach out to your Customer Success Manager.

AT

Verified User in Telecommunications

Enterprise (> 1000 emp.)

8/8/2022

"Fusion Framework"

5/5

What do you like best about Fusion Framework System?

Fusion has been a great tool for our team's emergency planners. They are able to fill out their pre and post incident checklists pretty easily. We are looking into ways to connect it to our other systems to make it even easier for our planners. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

There is nothing that I dislike at the current moment. Everything has been set up great and we are looking into using additional optional features down the line. Review collected by and hosted on G2.com.

Response from Anna Lapezo of Fusion Risk Management

edit

Thank you for writing a review of Fusion! It is great to hear that our platform is reducing the need for manual intervention and that you are integrating Fusion with your other systems to drive resilience in your organization.

AR

Arun R.

Data Analyst

Enterprise (> 1000 emp.)

8/10/2022

"Delightful software to use albeit few hiccups"

4/5

What do you like best about Fusion Framework System?

The UI is very neatly designed.

Conveniently placed tabs makes it easy to explore the website. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

Report builder is not intuitive enough to do string manipulations.

Many tasks require doing the same thing repeatedly instead of grouping these tasks . Review collected by and hosted on G2.com.

Response from Anna Lapezo of Fusion Risk Management

edit

Thank you for taking the time to write a review of the Fusion Framework System! We love to hear that you are leveraging Fusion for business continuity and operational resilience as well as solving problems by having back up plans in place. We appreciate your feedback on our report builder and it is something that we have in our product roadmap that we are calling "Advanced Reporting." To keep up with our latest product updates and capabilities, be sure to attend our ENGAGE community exchanges (link below) or our product showcases where you have the chance to ask questions and share their experiences with other Fusion customers.

See how Fusion Risk Management improved

AF

Verified User in Financial Services

Enterprise (> 1000 emp.)

6/7/2022

"Great Capabilities"

4/5

What do you like best about Fusion Framework System?

Plainly seeing all interdependencies between the BIAs and the Applications/components. It's fantastic to be able to logically arrange all data, rather than having multiple spreadsheets. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

I think the build and roll-out of the software & making it work for the user/customer's needs should be a bit more indepth. not sure if we had a less than great experience but felt rushed. Review collected by and hosted on G2.com.

What problems is Fusion Framework System solving and how is that benefiting you?

Again, being able to see the BIA and dependencies, RTO's, Gap Analysis and so on is fantastic. This can allow us to see all critical app dependencies for BIA processess and work out gaps/risks. We are still in the build stage really so not much end benefit yet, but providing we get the correct buy in and usage i can see huge benefits for the business. Review collected by and hosted on G2.com.

Response from Anna Lapezo of Fusion Risk Management

edit

Fusion appreciates your feedback! We be sure to share your comments with our implementation team. Fusion loves to hear that you are experiencing the benefits of visualizing interdependencies and logically arranging data within our platform. As you continue through your build stage, we recommend attending our ENGAGE community virtual sessions. We have customer spotlights and community exchanges where our customers share their experiences and help others mature their programs.

See how Fusion Risk Management improved

EF

Verified User in Financial Services

Enterprise (> 1000 emp.)

5/18/2021

"Strong Platform for BC/DR"

5/5

What do you like best about Fusion Framework System?

Ease of use, intuitive reporting and views of information. The community is very active and helpful and the product is at the forefront of the evolution of resiliency. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

Lightning is not set up for extracting pictures of dashboards to use for client reporting in PPT which we do a lot of and worked well in classic.

Some of the data views can get a bit overwhelming.

Obtaining dashboard pictures is still difficult to perform and we need to go back to classic only for that purpose. Review collected by and hosted on G2.com.

Recommendations to others considering Fusion Framework System:

Be disiplined with your source of data and data modeling. Limit free form text and unstructured data as much as possible. Review collected by and hosted on G2.com.

What problems is Fusion Framework System solving and how is that benefiting you?

Manual BC and DR plans and overall limited resiliency practice.

Automation, streamlining of efforts and much less administrative work and more insightful conversations with businesses on their true risk and ways to mitigate.

Use of BIAs and Guided workflows as our BC and DR programs mature and evolve in the Fusion platform. Review collected by and hosted on G2.com.

Response from Anna Lapezo of Fusion Risk Management

edit

Thank you for taking the time to update your review! We are so happy you are a part of our active and helpful resilience community. Feedback like yours helps us improve and continue to shape the future of more risk-aware and resilient operations.