I like Fusion Connect because they simplify everything — one bill, one point of contact, and they manage all our internet accounts so we don’t have to juggle multiple ISPs Review collected by and hosted on G2.com.

The only downside is that the service can be a little more expensive than going directly through individual providers, but the convenience and support often make it worth it. Review collected by and hosted on G2.com.

Reliable connectivity and ease of use. Customer service was helpful and patient coordinating between my concerns and the team's proposed solutions. Review collected by and hosted on G2.com.

Sometimes getting things planned or implemented took more time than I thought it would. Review collected by and hosted on G2.com.

From beginning to end I have been extremely satisfied with the services provided thus far. Their flexibility in our quoting requirements coupled with their project management of an installation plan that was on an agressive timeline was appreciated. Their attention is Review collected by and hosted on G2.com.

After hour resources for techs and retrieving equipment and being able to configure it. I believe this is being worked on from an executive level. This is an integral piece that I need. Review collected by and hosted on G2.com.

Quick communication, robust service, responsive tech support. Review collected by and hosted on G2.com.

Portal is a UX disaster. But I know they are working on it. Review collected by and hosted on G2.com.

The upside about using Fusion is that it is a full package service. It comes with easy set up, especially when setting up a new store location. The full services are provided and the check list makes it easier for us as the customer to remember what is needed for the new location. The customer service with our accounter managers is top tier. There is always communication and fast response. Review collected by and hosted on G2.com.

What I dislike about Fusion is the price and there are too many people we are being redirected to. I also dislike the new dashboard, which is hard to navigate. Review collected by and hosted on G2.com.

We have built a strong partnership over the last year. All fusion teams go out of their way to accomodate RXO. They constantly strive to improve their product offering which helps us provide better services to our internal customers. Review collected by and hosted on G2.com.

We are continuasly working with the team to improve portal functionality and CDR reporting. When we first become a customer the portal was very limited as to what could be done and viewed. We have made great progress and continue to work with the team to enhance the products Review collected by and hosted on G2.com.

Our use case for Fusion Connect is a combination of Production and DR Production and in both cases, we are extremelt happy with it. We are using more of the contact centre solution for our IVR

Frankly, what keeps your business is Reina Fernandez as we have had different account reps over the years but her stable forces, her combination of technnical, sales, connections is beyond expectations and appreciated Review collected by and hosted on G2.com.

Not anything in particular comes to mind. I think we had some initial concerns on SIP refer but generally speaking, at times in the past when there was an outage, it was really difficult to resolve when you had underlying carriers that you leased the connections for and it became more finger pointing but with us suffering the most Review collected by and hosted on G2.com.

The sales, implementation, and training teams are awesome, always a pleasure to work with. You can't beat the knowledge, dedication, ability to transfer knowledge and overall customer service of Ashley Cole and Kim Roberts. And when it comes to training, Billy Fisher is excellent as well, very knowledgable and knows how to impart the right amount of information to the right audience. Review collected by and hosted on G2.com.

It doesn't keep us from using either service but I wish fax and texting services were natively integrated and tied to same phone number. It could be Teams Phone restrictions but definitely "nice to have" features. Review collected by and hosted on G2.com.

Fusion's solution was able to be impleted with the least amount of effort. Due to our time constraints, the implementation had to be done quickly. Johnon and team made this all happen. Review collected by and hosted on G2.com.

RXO is a large company and I'm not sure Fusion was prepared for this in the beginning. They did however step it up in a short period of time to get things up and running smoothly. Review collected by and hosted on G2.com.

Service is reliable and scalable. We have had this service for many years. We have used the service for office and remote workers without incident. I recently received excellent service from Anshuman Pal in their technical support department. Review collected by and hosted on G2.com.

I would like to see better options for integrating with mobile devices. The WebEx solultion is unreliable Review collected by and hosted on G2.com.