Great product, service and support, easy to navigate and implement Review collected by and hosted on G2.com.

There is nothing I can think of that I do not like Review collected by and hosted on G2.com.

We rely on and use Fusion services everyday and have not regretted or move to thier services. Integrating thier services with our equipment be it PRI hadnoff or a data circuit handoff is always super easy.

Fusions strong point is thier customer service. With them I always get fast responses and resolutions. We have 54 rooftops and the telecom services can be headache but Fusion helps us stay on top of everything. When contracts are up they shop the best underlying carrier to help keep our costs down. Without them I would be forced to hire someone just to manage all of our telecom services.

One of the Fusion services we enjoy the most is Fusion eFax. The implementation is quick and easy and the service is reliable. By using this service we have been able to eliminate most of our costly POTs lines. Review collected by and hosted on G2.com.

We have experiancedone or two small delays in installation since they utilize underlying carriers and cant always control when Spectrum, ATT, or one of the many other carriers will be available to install. Review collected by and hosted on G2.com.

Fusion Connect has been a steady, low‑maintenance partner for our multi‑site operations. Their connectivity and communications services are reliable day‑to‑day, which reduces firefighting and lets our team focus on running the business. Implementation was well‑structured, timelines were clear, and the project team stayed on top of details. Post‑go‑live, support has been responsive and knowledgeable—tickets get triaged quickly, escalations are smooth, and follow‑through is consistent. The account team checks in proactively, and the customer portal makes it easy to see service status and billing in one place. Review collected by and hosted on G2.com.

The customer portal could be more polished; some screens feel dated, and certain status updates during maintenance windows appear after the fact rather than in real time. Advanced configuration documentation is a bit light, so we sometimes rely on support for deeper routing or policy changes that we’d prefer to self‑serve. Change window notifications are good but could arrive with more lead time, and pricing clarity for optional add‑ons would help us plan upgrades more confidently. Review collected by and hosted on G2.com.

I really appreciate how Fusion evaluates team assets and focuses on addressing and engaging customers. Review collected by and hosted on G2.com.

There is currently some segmentation in certain aspects of their billing. At times, I have not been aware of solutions they offer unless I asked further questions. However, I recognize this also presents an opportunity for me to share more information from my side. Review collected by and hosted on G2.com.

Our representative Robert is friendly and available to answer questions as they come up. Review collected by and hosted on G2.com.

Not all of the representatives have been as helpful as Robert, and particularly during our relocation process it ended up being a bit more stressful than I would have liked. Luckily we had no hurdles once we transitioned to the new site but some better customer service along the way would have been preferred. Review collected by and hosted on G2.com.

In a market where communications services are such a commodity, it's the people that make Fusion Connect such a great company. The order team made it easy to prepare our new circuit requirements and get them ordered, and the implementation team was fantastic. Their support and communications were excellent from start to finish. What a refreshing experience! Review collected by and hosted on G2.com.

If there's one downside to Fusion, historically it has been their billing. However, since they upgraded and consolidated their billing platform in 2024, it seems that all issues have been resolved and it's been smooth sailing ever since. Review collected by and hosted on G2.com.

Fusion is very cost effective and meets all the needs of a small to mid sized business. We started with Fusion as our first "contact center" setup and they made the process very fluid and informative. The aesthetic and setup are easy to navigate and work with as a beginner. We are now upgrading to a more advanced system, also with Fusion. We appreciate the options provided to meet our knowledge level. Review collected by and hosted on G2.com.

Customer service after launch is cumbersome. Time delays and having to use a ticket portal rather than talk to an expert is frustrating. Issues are (eventually) always resolved. Review collected by and hosted on G2.com.

Currently we are using Fusion to supply internet and telephone services. The service is very dependable but if there is a problem their tech support will jump through hoops to rectify the issue and keep you in the loop throughout the process. Review collected by and hosted on G2.com.

Honestly, I really have not experienced any down side with their ability to provide quality internet or telephone services. and their support services are exactly the same. Review collected by and hosted on G2.com.

We took over this account in January of 2025 and Scott was able to give us a review of the account and the services it provides to 3 of our locations. The ease of use of the dashboard is nice. We are able to see which services that we're using at each location. We appreciate how Scott has been accommodating us. Review collected by and hosted on G2.com.

Unsure, we've been using this service for a few months. Haven't experienced anything we truly disliked. Review collected by and hosted on G2.com.

The most helpful part of Modern Connectivity and Communications Solution was Fran. I believe all calls should emulate Fran's support call. I would suggest making Fran a call trainer or manager because her service was immpecable. I wish all call support calls could be as amazing as the one I had today. Review collected by and hosted on G2.com.

I initially lost signal but Fran called me back as quickly as possible and apologized for the disconnect, but since the call connections was not her fault, there was no need for apologies. Review collected by and hosted on G2.com.