Fusion has a very large and robust services offering and is able to meet most if not all client needs and provide custom solutions for all connectivity and data needs. Their provisioning and implementation teams are extremely knowledgeable and always ahead of the order, making installation of new services seamless and easy. Integrating their services into an existing framework is usually very easy. Their services also host more features and options than most carriers, making their solutions more custom than cookie cutter.

Additionally, their support teams and especially tier 2+ techs are extremely knowledgeable and are able to handle issues in a timely manner. Review collected by and hosted on G2.com.

Their billing platforms are somewhat cumbersome and the invoices are not always very easy to go through. They need better management reporting on the invoices, so users can find pertain information quickly Review collected by and hosted on G2.com.

What I like best about Fusion Connect is how it provides modern, reliable connectivity and communications solutions that help businesses stay connected and productive. I appreciate the way the company integrates advanced technology with customer-focused service, offering tools that make communication seamless and efficient. I’m also drawn to the innovation and adaptability of Fusion Connect, which shows a commitment to meeting the evolving needs of businesses in today’s digital world Review collected by and hosted on G2.com.

To be honest, there isn’t anything I strongly dislike about Fusion Connect. However, from what I’ve seen, one challenge is that because the company is constantly innovating and expanding its services, it may require employees to continuously adapt and learn new systems quickly. I don’t see this as a negative, though—it’s more of an opportunity to grow, and I actually enjoy learning and keeping up with new technologies Review collected by and hosted on G2.com.

I have been using Fusion Connect: Modern Connectivity and Communications Solutions for a year for pots replacement, and the transition was seamless and easy. The service has significantly improved connectivity by replacing inefficient copper lines, which has been a major advantage. I appreciate the cost savings that Fusion Connect brings to my operations, which aligns well with my cost-saving initiatives. Additionally, the internal team at Fusion Connect has been fantastic; their support and professionalism are a big factor in my positive experience. This positive engagement with the team and the smooth transition process make me confident in recommending the service and considering its continued use. I rated my likelihood to recommend it a perfect ten out of ten. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Reliability! Our business has had multiple circuits - both voice and data along with SIP for almost 10 years and the uptime is remarkable! Review collected by and hosted on G2.com.

At first we had some challenges with the back office billing but that has since been resolved. Review collected by and hosted on G2.com.

Fusion was very receptive to making changes in their processes to accommodate our company's needs and requirements. I appreciated their open-minded approach and willingness to adapt. Review collected by and hosted on G2.com.

We initially faced challenges with the accuracy of billing on our account, but Fusion has shown significant improvement in this regard. They have been willing to dedicate time each month to review our statements and implement necessary corrections. Review collected by and hosted on G2.com.

When you're juggling circuit upgrades, outage escalations, and vendor follow-ups, time is everything. Fusion Connect’s support team has consistently demonstrated a sense of urgency that aligns with the criticality of our environment. They don’t just respond—they engage with context and intent. Review collected by and hosted on G2.com.

While their frontline support is generally responsive, there are moments when the answers feel canned or disconnected from the technical reality. Review collected by and hosted on G2.com.

The initial sales engagement was responsive, and documentation was provided quickly at the beginning of the process. Review collected by and hosted on G2.com.

Implementation stalled for months with no completed number port despite providing full porting information and following up repeatedly. Communication was inconsistent, ownership was unclear internally, and the only consistent activity during this period was billing. After discontinuing the service due to non-performance, we were issued an early termination fee despite the service never being delivered. Review collected by and hosted on G2.com.

I appreciate Fusion Connect: Modern Connectivity and Communications Solutions for its ease of use, which is instrumental in managing our communication platforms effectively. The Teams Operator Connect feature stands out as it enables us to unify communication systems, offering a flexible phone system that adapts to the dynamic nature of modern workplaces. Moreover, the initial setup process was incredibly smooth, thanks to the assistance from the Fusion Connect team. Billy, our trainer, was particularly fantastic in guiding us through the process, making the transition from our previous, outdated system seamless. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

the Tech support teams are great. Very promptly response and easy deal with. Fusion has nice portal to deal with and monitors. The reports are details. Review collected by and hosted on G2.com.

Financial Team is very bad, ticket very long to resolve and no follow up before they close it. I bring up this issue to manager team multiple times. The add on fee are high. fees could easily top 30% of total. Choice of ISP is limited. Communication regarding maintenance on ISP is lacking. Review collected by and hosted on G2.com.

The support team stayed consistently responsive and professional throughout our porting process. We were managing multiple carriers, including Puerto Rico numbers, and Fusion Connect helped us coordinate all cutovers with clear timelines and resources. Their portal and documentation were straightforward, and any technical issues we encountered were resolved before the port dates. The transition from our legacy provider went smoothly with minimal downtime. Review collected by and hosted on G2.com.

Nothing stood out as negative so far. The process of porting the numbers over was well supported and any hiccups in the deployment plan were addressed quickly and efficiently. Their team followed through to get us moved over and reach our deadline even when we had internal delays on our end. Review collected by and hosted on G2.com.