--- title: 'Fusion Connect: Modern Connectivity and Communications Solutions Reviews' meta\_title: 'Fusion Connect: Modern Connectivity and Communications Solutions Reviews 2026: Details, Pricing, & Features | G2' meta\_description: 'Filter 63 reviews by the users'' company size, role or industry to find out how Fusion Connect: Modern Connectivity and Communications Solutions works for a business like yours.' aggregate\_rating: rating\_value: 4.4 review\_count: 63 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Fusion Connect: Modern Connectivity and Communications Solutions Reviews & Product Details Visit Website Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. * * * Product Website Fusion Connect: Modern Connectivity and Communications Solutions Seller [Fusion Connect](https://www.g2.com/sellers/fusion-connect) Discussions [Fusion Connect: Modern Connectivity and Communications Solutions Community](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/discuss) Languages Supported English Solution Type All-in-One Overview by Sam Husbands Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/pricing) Fusion Connect Solutions (1) See how Fusion Connect products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Fusion Connect SolutionBy Fusion Connect ](/sellers/fusion-connect/solutions/fusion-connect) Show More ## Fusion Connect: Modern Connectivity and Communications Solutions Integrations (1) What do users say about integrations? Verified by Fusion Connect: Modern Connectivity and Communications Solutions [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews) Show More AK Audrey K. Accounts Payable Manager Mid-Market (51-1000 emp.) 9/27/2024 "Happy Customer" 3.5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? I like our new rep she has been most heloful and supportive. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? Our compnay has been constantly switched to new account reps which was quite frustrating when trying to get issues resovlved. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? I have had many billing issues in the last year but everything now has been properly resolved once getting an experienced represanative for our account. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") AA Verified User in Airlines/Aviation Mid-Market (51-1000 emp.) 10/24/2024 "Long Time Fusion Customer" 4/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? Most things can be handled internally by the web portal, to rename extensions, modify ring trail, and the ease of IP phones. Customer servce is friendly, and my direct Rep is the best. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? When the systems go down it usually is the 3rd party carrier, and Fusion does not generally react quick enough to get out business back up and running. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? It allows our multi entity company located in many states to be under one plan and an extension away. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Small-Business (50 or fewer emp.) 10/15/2024 "My view on Fusion" 4/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? We have virtually no issues with our phone and internet services and I can always rely on certain people to be htere to help. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? We are continually having issues with the billng department not understanding the issues we are having with them. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? We have stable phone and internet service with Fusion. Review collected by and hosted on G2.com. Show More 11/20/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller NM Nick M. Small-Business (50 or fewer emp.) 4/25/2024 "Disappointing Billing Practices and Lack of Responsiveness" 1/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? -The product was satisfactory while we used it Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? -Excessive resistance from customer support to speak to a representative with decision-making power -Little to no communication from anyone while tickets are being investigated. Emails / prompts to follow up on tickets leads to more tickets being created (with and without your permission) which resets Fusion Connects mandatory 30-day wait period for a response -Customer service representatives do not have information needed to answer questions, and they will deny all attempts to speak to someone then or to schedule a call with someone else to get your questions answered. They tell you that they will make a ticket and someone will email (not call or speak with you) you a response that you can then respond to, likely leading to another ticket being created. The process for talking to anyone with the proper knowledge and authority is unecessarily frustrating. -Service orders will be automatically renewed without explicit permission. Our company signed a three-year service order in 2017 that expired in 2020, only to find out that the service order was silently renewed annually and we have been paying for services that we haven't used in over a year. Attempts to cancel this contract mean you have to pay an early termination fee which they calculate based off of the remaining time on your contract, meaning you are essentially just paying for the rest of the contract up front. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? Fusion Connect (or MegaPath before they were bought by Fusion Connect) was our previous wifi provider and we used them to extend out internet into various access points. We stopped using their service when we moved locations as their product was not meeting our needs currently. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") AL Verified User in Legal Services Small-Business (50 or fewer emp.) 10/1/2024 "Always Helpful" 5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? Kathie RayVoice Provisioner | Fusion Connect has been amazing in her help she is always quick to respond and resolve the problem. I can not emphasize enough how helpful and such a joy to work with Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? Downside is that phones tend to go to voicemail directly when you are not on the phone Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? Locked out of voicemail and calls going directly to voicemail when not on the phone Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 10/29/2024 "Very good customer service!" 5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? The most helpful thing about Fusion Connect is that there is always someone available. If an Account Manager moves on, we get notified right away with a new contact. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? Somestimes there is a delay. However it is close to the holiday season! Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? Fusion Connect is helping us with all of our Voice Communication needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") CH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 10/23/2024 "Tech Support" 5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? Recently my tech support experiences have been wonderful. I've had my issues taken care of quickly without too much back and forth. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? Our equipment needs to be rebooted about every month or so. Just frustrating to have the fax go down so frequently. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? We use Fusion for VoIP(really just digital fax lines that are connected to fax machines) and the network that the VoIP is running over. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 11/15/2024 "from chapter 11 scare to revamping the company with Morgan Stanley faith" 3.5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? Willing to dedicate resources to win an account Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? Industrialization, which can be a winner and the source of losing trust from a client if we forget to involve Indirect Sales powerhouses Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? When key people support quit Fusion, everybody involved must be informed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") EN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 10/3/2024 "Discussion with Account Manager on billing" 3/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? Fusion Connect is good when it is working. I really like the CHAT option. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? It may take some time and several calls for a problem to be resolved. At times it is hard to under the support rep with their heavy accent. Lately the Chat session has been slow. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? Single point solution for internet and voip. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 9/26/2024 "Good Info" 5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? Fusion has a modern approach to intergrating legacy system to modern technology Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? I don't have a down side. Being a customer for many years just moving to a modern view technology. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? We should be lowering the overall cost of ownership and cleaning up services from older technology. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 8 months ### Average Discount 13% [ View More Pricing Information ](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/pricing) Fusion Connect: Modern Connectivity and Communications Solutions Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5fcdcd2d21f3348276a853a145185787/calltower.png "Product Avatar Image") CallTower 4.3/5(377) [ Compare Now ](https://www.g2.com/compare/calltower-vs-fusion-connect-modern-connectivity-and-communications-solutions) ##### ##### Fusion Connect: Modern Connectivity and Communications Solutions Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download Features Voicemail to Email File Sharing [ View More Features ](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/features) ## Top-Rated Alternatives [ ![CallTower](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallTower") CallTower 4.3/5(377) ](https://www.g2.com/products/calltower/reviews) [ ![Dialpad Connect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dialpad Connect") Dialpad Connect 4.4/5(4,201) ](https://www.g2.com/products/dialpad-connect/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,428) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/competitors/alternatives) ##### Categories on G2 [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Contact Center](https://www.g2.com/categories/contact-center) [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms)[SD-WAN](https://www.g2.com/categories/sd-wan) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which lease administration software integrates with accounting systems?](https://www.g2.com/discussions/which-lease-administration-software-integrates-with-accounting-systems)[Which virtual desktop infrastructure (VDI) tools support integration with existing workflows without extensive customization?](https://www.g2.com/discussions/which-virtual-desktop-infrastructure-vdi-tools-support-integration-with-existing-workflows-without-extensive-customization)[Which ecommerce platform is actually best for retailers managing hundreds of product variants with different regional pricing?](https://www.g2.com/discussions/which-ecommerce-platform-is-actually-best-for-retailers-managing-hundreds-of-product-variants-with-different-regional-pricing) [What is the most cost-effective mobile app optimization software?](https://www.g2.com/discussions/what-is-the-most-cost-effective-mobile-app-optimization-software)[Which NLP platforms integrate most effectively with existing enterprise systems without a heavy custom integration project?](https://www.g2.com/discussions/which-nlp-platforms-integrate-most-effectively-with-existing-enterprise-systems-without-a-heavy-custom-integration-project)[Pros and Cons Details](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)