--- title: 'Fusion Connect: Modern Connectivity and Communications Solutions Reviews' meta\_title: 'Fusion Connect: Modern Connectivity and Communications Solutions Reviews 2026: Details, Pricing, & Features | G2' meta\_description: 'Filter 63 reviews by the users'' company size, role or industry to find out how Fusion Connect: Modern Connectivity and Communications Solutions works for a business like yours.' aggregate\_rating: rating\_value: 4.4 review\_count: 63 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Fusion Connect: Modern Connectivity and Communications Solutions Reviews & Product Details Visit Website Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. * * * Product Website Fusion Connect: Modern Connectivity and Communications Solutions Seller [Fusion Connect](https://www.g2.com/sellers/fusion-connect) Discussions [Fusion Connect: Modern Connectivity and Communications Solutions Community](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/discuss) Languages Supported English Solution Type All-in-One Overview by Sam Husbands Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/pricing) Fusion Connect Solutions (1) See how Fusion Connect products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Fusion Connect SolutionBy Fusion Connect ](/sellers/fusion-connect/solutions/fusion-connect) Show More ## Fusion Connect: Modern Connectivity and Communications Solutions Integrations (1) What do users say about integrations? Verified by Fusion Connect: Modern Connectivity and Communications Solutions [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews) Show More ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") AR Verified User in Restaurants Enterprise (\> 1000 emp.) 10/3/2025 "convenient and reliable" 4.5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? I like Fusion Connect because they simplify everything — one bill, one point of contact, and they manage all our internet accounts so we don’t have to juggle multiple ISPs Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? The only downside is that the service can be a little more expensive than going directly through individual providers, but the convenience and support often make it worth it. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? Fusion Connect solves the headache of managing multiple ISPs and bills by consolidating everything into one service. That saves us time, reduces complexity, and gives us more reliable connectivity with a single point of support Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Small-Business (50 or fewer emp.) 6/27/2025 "Enabled dual extensions onto single phone" 4.5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? Reliable connectivity and ease of use. Customer service was helpful and patient coordinating between my concerns and the team's proposed solutions. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? Sometimes getting things planned or implemented took more time than I thought it would. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? Phone + structure of employee extensions & company main line Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller ![Tamara B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tamara B.") TB Tamara B. Tamara Blasi, LLC - Senior Leader Brand Partner with Savvi Enterprise (\> 1000 emp.) 9/26/2024 "Outstanding Experience with Fusion: A New Standard in Service Excellence" 5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? From beginning to end I have been extremely satisfied with the services provided thus far. Their flexibility in our quoting requirements coupled with their project management of an installation plan that was on an agressive timeline was appreciated. Their attention is Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? After hour resources for techs and retrieving equipment and being able to configure it. I believe this is being worked on from an executive level. This is an integral piece that I need. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? Primarily this is a relationalship business. Having all resources available to colloborate and provide a unique solution, to think out of the box is what I have really appreciated about Fusion. Hundreds of carriers have the technology needed, but many don't know how to deploy it to the customer's satisfaction. Fusion is willing to work on solutions and refine things to try to meet expectations of the customer. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Security and Investigations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Security and Investigations") AS Verified User in Security and Investigations Mid-Market (51-1000 emp.) 5/6/2025 "Fusion Connect" 5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? Quick communication, robust service, responsive tech support. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? Portal is a UX disaster. But I know they are working on it. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? Streamlined comms. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 10/1/2024 "Fusion makes our set up easy and seamless." 4/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? The upside about using Fusion is that it is a full package service. It comes with easy set up, especially when setting up a new store location. The full services are provided and the check list makes it easier for us as the customer to remember what is needed for the new location. The customer service with our accounter managers is top tier. There is always communication and fast response. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? What I dislike about Fusion is the price and there are too many people we are being redirected to. I also dislike the new dashboard, which is hard to navigate. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? Fusion helps us with our network configuration. We are also looking into a VOIP contract, which will help us resolve our phone issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Britt C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Britt C.") BC Britt C. Telecommunications Operations Manager Enterprise (\> 1000 emp.) 9/26/2024 "Assessment" 5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? We have built a strong partnership over the last year. All fusion teams go out of their way to accomodate RXO. They constantly strive to improve their product offering which helps us provide better services to our internal customers. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? We are continuasly working with the team to improve portal functionality and CDR reporting. When we first become a customer the portal was very limited as to what could be done and viewed. We have made great progress and continue to work with the team to enhance the products Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? Due to RXO staff reduction RXO/Fusion negotiated a professional services agreement for their engineers to assist with operational needs and special projects to help free up mine and Ray's time to work on other strategic company initatives. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") EU Verified User in Utilities Mid-Market (51-1000 emp.) 9/27/2024 "The Account Executive Team at Fusion is Second to None!" 4.5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? Our use case for Fusion Connect is a combination of Production and DR Production and in both cases, we are extremelt happy with it. We are using more of the contact centre solution for our IVR Frankly, what keeps your business is Reina Fernandez as we have had different account reps over the years but her stable forces, her combination of technnical, sales, connections is beyond expectations and appreciated Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? Not anything in particular comes to mind. I think we had some initial concerns on SIP refer but generally speaking, at times in the past when there was an outage, it was really difficult to resolve when you had underlying carriers that you leased the connections for and it became more finger pointing but with us suffering the most Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? It provides the SIP trunking that we are require for our technology to work and can both servce in the production and DR process Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Mid-Market (51-1000 emp.) 10/1/2024 "Outstanding Service" 4/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? The sales, implementation, and training teams are awesome, always a pleasure to work with. You can't beat the knowledge, dedication, ability to transfer knowledge and overall customer service of Ashley Cole and Kim Roberts. And when it comes to training, Billy Fisher is excellent as well, very knowledgable and knows how to impart the right amount of information to the right audience. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? It doesn't keep us from using either service but I wish fax and texting services were natively integrated and tied to same phone number. It could be Teams Phone restrictions but definitely "nice to have" features. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? We were paying exhorbidant prices for AT&T PBX and associated services and it was really old technology that did not even offer voicemail to email, much less any other advanced features. Using Fusion Connect with Microsoft Teams provided new functionality for a fraction of the price we were paying. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") AL Verified User in Logistics and Supply Chain Enterprise (\> 1000 emp.) 10/4/2024 "Working with Fusion's Johnon Smith" 4.5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? Fusion's solution was able to be impleted with the least amount of effort. Due to our time constraints, the implementation had to be done quickly. Johnon and team made this all happen. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? RXO is a large company and I'm not sure Fusion was prepared for this in the beginning. They did however step it up in a short period of time to get things up and running smoothly. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? Fusion is learning our business needs and adapting to them very quickly. There is a lot of employee turnaround in our business and the oder process has been streamlined so our users and customers can colaborate without interuption. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BM Bill M. VP Small-Business (50 or fewer emp.) 10/15/2024 "Reliable Versatile Service" 4.5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? Service is reliable and scalable. We have had this service for many years. We have used the service for office and remote workers without incident. I recently received excellent service from Anshuman Pal in their technical support department. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? I would like to see better options for integrating with mobile devices. The WebEx solultion is unreliable Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? We have employees nationwide. This provides seamless integration Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 8 months ### Average Discount 13% [ View More Pricing Information ](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/pricing) Fusion Connect: Modern Connectivity and Communications Solutions Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5fcdcd2d21f3348276a853a145185787/calltower.png "Product Avatar Image") CallTower 4.3/5(377) [ Compare Now ](https://www.g2.com/compare/calltower-vs-fusion-connect-modern-connectivity-and-communications-solutions) ##### ##### Fusion Connect: Modern Connectivity and Communications Solutions Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download Features Voicemail to Email File Sharing [ View More Features ](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/features) ## Top-Rated Alternatives [ ![CallTower](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallTower") CallTower 4.3/5(377) ](https://www.g2.com/products/calltower/reviews) [ ![Dialpad Connect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dialpad Connect") Dialpad Connect 4.4/5(4,201) ](https://www.g2.com/products/dialpad-connect/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,428) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/competitors/alternatives) ##### Categories on G2 [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Contact Center](https://www.g2.com/categories/contact-center) [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms)[SD-WAN](https://www.g2.com/categories/sd-wan) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which lease administration software integrates with accounting systems?](https://www.g2.com/discussions/which-lease-administration-software-integrates-with-accounting-systems)[Which virtual desktop infrastructure (VDI) tools support integration with existing workflows without extensive customization?](https://www.g2.com/discussions/which-virtual-desktop-infrastructure-vdi-tools-support-integration-with-existing-workflows-without-extensive-customization)[Which ecommerce platform is actually best for retailers managing hundreds of product variants with different regional pricing?](https://www.g2.com/discussions/which-ecommerce-platform-is-actually-best-for-retailers-managing-hundreds-of-product-variants-with-different-regional-pricing) [What is the most cost-effective mobile app optimization software?](https://www.g2.com/discussions/what-is-the-most-cost-effective-mobile-app-optimization-software)[Which NLP platforms integrate most effectively with existing enterprise systems without a heavy custom integration project?](https://www.g2.com/discussions/which-nlp-platforms-integrate-most-effectively-with-existing-enterprise-systems-without-a-heavy-custom-integration-project)[Pros and Cons Details](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)