--- title: 'Fusion Connect: Modern Connectivity and Communications Solutions Reviews' meta\_title: 'Fusion Connect: Modern Connectivity and Communications Solutions Reviews 2026: Details, Pricing, & Features | G2' meta\_description: 'Filter 63 reviews by the users'' company size, role or industry to find out how Fusion Connect: Modern Connectivity and Communications Solutions works for a business like yours.' aggregate\_rating: rating\_value: 4.4 review\_count: 63 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Fusion Connect: Modern Connectivity and Communications Solutions Reviews & Product Details Visit Website Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. * * * Product Website Fusion Connect: Modern Connectivity and Communications Solutions Seller [Fusion Connect](https://www.g2.com/sellers/fusion-connect) Discussions [Fusion Connect: Modern Connectivity and Communications Solutions Community](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/discuss) Languages Supported English Solution Type All-in-One Overview by Sam Husbands Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/pricing) Fusion Connect Solutions (1) See how Fusion Connect products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Fusion Connect SolutionBy Fusion Connect ](/sellers/fusion-connect/solutions/fusion-connect) Show More ## Fusion Connect: Modern Connectivity and Communications Solutions Integrations (1) What do users say about integrations? Verified by Fusion Connect: Modern Connectivity and Communications Solutions [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews) Show More ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") CC Verified User in Construction Small-Business (50 or fewer emp.) 10/31/2025 "Great product with great service and support" 5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? Great product, service and support, easy to navigate and implement Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? There is nothing I can think of that I do not like Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? Contact center, POTs replacement and their voice platform Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller MS Matthew S. Director of IT Enterprise (\> 1000 emp.) 9/27/2024 "Fusion helps keep costs down while providing amazing customer service" 5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? We rely on and use Fusion services everyday and have not regretted or move to thier services. Integrating thier services with our equipment be it PRI hadnoff or a data circuit handoff is always super easy. Fusions strong point is thier customer service. With them I always get fast responses and resolutions. We have 54 rooftops and the telecom services can be headache but Fusion helps us stay on top of everything. When contracts are up they shop the best underlying carrier to help keep our costs down. Without them I would be forced to hire someone just to manage all of our telecom services. One of the Fusion services we enjoy the most is Fusion eFax. The implementation is quick and easy and the service is reliable. By using this service we have been able to eliminate most of our costly POTs lines. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? We have experiancedone or two small delays in installation since they utilize underlying carriers and cant always control when Spectrum, ATT, or one of the many other carriers will be available to install. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? Getting rid of our costly POTs lines and providing us with an eFax solution has saved us thousands of dollars per month. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 10/3/2025 "Reliable connectivity and responsive support that simplify multi-location operations" 5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? Fusion Connect has been a steady, low‑maintenance partner for our multi‑site operations. Their connectivity and communications services are reliable day‑to‑day, which reduces firefighting and lets our team focus on running the business. Implementation was well‑structured, timelines were clear, and the project team stayed on top of details. Post‑go‑live, support has been responsive and knowledgeable—tickets get triaged quickly, escalations are smooth, and follow‑through is consistent. The account team checks in proactively, and the customer portal makes it easy to see service status and billing in one place. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? The customer portal could be more polished; some screens feel dated, and certain status updates during maintenance windows appear after the fact rather than in real time. Advanced configuration documentation is a bit light, so we sometimes rely on support for deeper routing or policy changes that we’d prefer to self‑serve. Change window notifications are good but could arrive with more lead time, and pricing clarity for optional add‑ons would help us plan upgrades more confidently. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? Fusion Connect helps us solve multi‑location connectivity and communications challenges by consolidating UCaaS, VoIP, Cloud PBX, and SD‑WAN under one provider, which reduces complexity, downtime, and support overhead. We benefit from stable, predictable network performance across restaurants, consistent call quality, faster site turn‑ups, and centralized number management and routing—so onboarding new locations and making changes is straightforward. The responsive support and clear project timelines have cut incident resolution time and freed our team to focus on operations rather than firefighting. Overall, it’s improved uptime, simplified administration, and lowered total cost compared to juggling multiple vendors. Consolidated UCaaS/VoIP/Cloud PBX reduces vendor sprawl and administrative burden, improving consistency across sites. SD‑WAN provides resilient connectivity and application‑aware routing, minimizing POS and operations disruptions. Centralized call routing and number management speeds onboarding and changes, reducing time to open new locations. Responsive support and clear maintenance communications reduce MTTR and prevent repeat issues. Portal visibility into status and billing improves accountability and planning. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 10/3/2025 "Great partnership to understand product/solution needs at a competitive price." 4.5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? I really appreciate how Fusion evaluates team assets and focuses on addressing and engaging customers. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? There is currently some segmentation in certain aspects of their billing. At times, I have not been aware of solutions they offer unless I asked further questions. However, I recognize this also presents an opportunity for me to share more information from my side. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? The largest problem to solve for the finding network solutions for our unique environment across the United States. Furthermore, controlling costs by doing a full product review for options, rather internet or VoIP. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AD Alexa D. President Small-Business (50 or fewer emp.) 4/18/2025 "So far - I have seen that Fusion is mostly reliable but we have had a few hurdles since we have used" 2.5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? Our representative Robert is friendly and available to answer questions as they come up. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? Not all of the representatives have been as helpful as Robert, and particularly during our relocation process it ended up being a bit more stressful than I would have liked. Luckily we had no hurdles once we transitioned to the new site but some better customer service along the way would have been preferred. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? We get internet and phone service with Fusion. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Mid-Market (51-1000 emp.) 2/4/2025 "Fusion Connect delivers once again!" 4.5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? In a market where communications services are such a commodity, it's the people that make Fusion Connect such a great company. The order team made it easy to prepare our new circuit requirements and get them ordered, and the implementation team was fantastic. Their support and communications were excellent from start to finish. What a refreshing experience! Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? If there's one downside to Fusion, historically it has been their billing. However, since they upgraded and consolidated their billing platform in 2024, it seems that all issues have been resolved and it's been smooth sailing ever since. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? Fusion Connect provides the connectivity we need, no matter where the site is located. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AL Ansley L. Operations Manager Small-Business (50 or fewer emp.) 9/30/2024 "Fusion- 5 year customer" 4.5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? Fusion is very cost effective and meets all the needs of a small to mid sized business. We started with Fusion as our first "contact center" setup and they made the process very fluid and informative. The aesthetic and setup are easy to navigate and work with as a beginner. We are now upgrading to a more advanced system, also with Fusion. We appreciate the options provided to meet our knowledge level. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? Customer service after launch is cumbersome. Time delays and having to use a ticket portal rather than talk to an expert is frustrating. Issues are (eventually) always resolved. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? We previously had a totally offsite managed call flow with no agent management and no easily customizable messages or queues. Fusion has made it very easy to change things on our own. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller GE Gregory E. Director of IT Small-Business (50 or fewer emp.) 9/27/2024 "The service and tech support I receive from Fusion is top quality" 5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? Currently we are using Fusion to supply internet and telephone services. The service is very dependable but if there is a problem their tech support will jump through hoops to rectify the issue and keep you in the loop throughout the process. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? Honestly, I really have not experienced any down side with their ability to provide quality internet or telephone services. and their support services are exactly the same. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? I do not like the way this question is worded. However, I will say this. when we were in the market for an upgrade to our internet and telephone services the sales team did a fantastic job of meeting our needs while meeting our budget. And when it came to the installation and switch over of the services and equipment they exceeded our expectations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Mid-Market (51-1000 emp.) 5/9/2025 "Fusion review" 3.5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? We took over this account in January of 2025 and Scott was able to give us a review of the account and the services it provides to 3 of our locations. The ease of use of the dashboard is nice. We are able to see which services that we're using at each location. We appreciate how Scott has been accommodating us. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? Unsure, we've been using this service for a few months. Haven't experienced anything we truly disliked. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? Single pane of glass dashboard that allows us to see all services we're using. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller RF Ruth F. Support Technician Mid-Market (51-1000 emp.) 10/8/2024 "Fran made my day!!" 5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? The most helpful part of Modern Connectivity and Communications Solution was Fran. I believe all calls should emulate Fran's support call. I would suggest making Fran a call trainer or manager because her service was immpecable. I wish all call support calls could be as amazing as the one I had today. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? I initially lost signal but Fran called me back as quickly as possible and apologized for the disconnect, but since the call connections was not her fault, there was no need for apologies. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? The MS Teams call and or device is faulty with user. User has to reboot their computer for MS Teams to work. Dubber will also not annouce that the call is being recorded. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 8 months ### Average Discount 13% [ View More Pricing Information ](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/pricing) Fusion Connect: Modern Connectivity and Communications Solutions Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5fcdcd2d21f3348276a853a145185787/calltower.png "Product Avatar Image") CallTower 4.3/5(377) [ Compare Now ](https://www.g2.com/compare/calltower-vs-fusion-connect-modern-connectivity-and-communications-solutions) ##### ##### Fusion Connect: Modern Connectivity and Communications Solutions Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download Features Voicemail to Email File Sharing [ View More Features ](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/features) ## Top-Rated Alternatives [ ![CallTower](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallTower") CallTower 4.3/5(377) ](https://www.g2.com/products/calltower/reviews) [ ![Dialpad Connect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dialpad Connect") Dialpad Connect 4.4/5(4,201) ](https://www.g2.com/products/dialpad-connect/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,427) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/competitors/alternatives) ##### Categories on G2 [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Contact Center](https://www.g2.com/categories/contact-center) [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms)[SD-WAN](https://www.g2.com/categories/sd-wan) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What's the best relational database tool for app development](https://www.g2.com/discussions/what-s-the-best-relational-database-tool-for-app-development)[Google Cloud Speech-to-Text reviews](https://www.g2.com/products/google-cloud-speech-to-text/reviews)[Which image optimization platform is actually good for high-resolution mobile app assets where file size reduction cannot come at the cost of visual clarity on retina screens?](https://www.g2.com/discussions/which-image-optimization-platform-is-actually-good-for-high-resolution-mobile-app-assets-where-file-size-reduction-cannot-come-at-the-cost-of-visual-clarity-on-retina-screens) [Which PSA platforms are good for remote or distributed professional services teams that need to track time and collaborate across time zones?](https://www.g2.com/discussions/which-psa-platforms-are-good-for-remote-or-distributed-professional-services-teams-that-need-to-track-time-and-collaborate-across-time-zones)[Top-rated email marketing tools](https://www.g2.com/discussions/top-rated-email-marketing-tools)[Pros and Cons Details](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)