--- title: 'Fusion Connect: Modern Connectivity and Communications Solutions Reviews' meta\_title: 'Fusion Connect: Modern Connectivity and Communications Solutions Reviews 2026: Details, Pricing, & Features | G2' meta\_description: 'Filter 63 reviews by the users'' company size, role or industry to find out how Fusion Connect: Modern Connectivity and Communications Solutions works for a business like yours.' aggregate\_rating: rating\_value: 4.4 review\_count: 63 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Fusion Connect: Modern Connectivity and Communications Solutions Reviews & Product Details Visit Website Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. * * * Product Website Fusion Connect: Modern Connectivity and Communications Solutions Seller [Fusion Connect](https://www.g2.com/sellers/fusion-connect) Discussions [Fusion Connect: Modern Connectivity and Communications Solutions Community](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/discuss) Languages Supported English Solution Type All-in-One Overview by Sam Husbands Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/pricing) Fusion Connect Solutions (1) See how Fusion Connect products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Fusion Connect SolutionBy Fusion Connect ](/sellers/fusion-connect/solutions/fusion-connect) Show More ## Fusion Connect: Modern Connectivity and Communications Solutions Integrations (1) What do users say about integrations? Verified by Fusion Connect: Modern Connectivity and Communications Solutions [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews) Show More KH Kevin H. Director IT Operations Enterprise (\> 1000 emp.) 9/30/2025 "People and focus on customer separates Fusion from peers" 4/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? People -- individuals overseeing the account, project and operations is what separates Fusion from the peers in the network. Caring and dedicated individuals are focused on their customers, and often acts as advocates when getting issues resolved. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? There is an opportunity for ongoing improvements, such as introducing more processes to diagnose issues more quickly, adopting best practices, and adding further settings or configurations to enhance resiliency. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? WAN circuit aggregation (survey, acquisition, implementation, and billing) has been a huge value-add. Having a "one stop shop" to help interact with various internet service provider and all related billing has been extremely helpful as we continue with expansion across the country. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JB Jordan B. IT Director Small-Business (50 or fewer emp.) 4/21/2025 "Quality VOIP service with a strong support team" 4/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? I like the level of customization that I have to configure my users and devices from the portal. If I'm not sure how to do something, the Fusion Connect team gets me the information I need. If I need urgent assistance, it's very easy to call in and speak to a technician who can help. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? Some aspects of the portal feel clunky and out of date. I've encountered features that were not functioning, or seen mentions of utilities in knowledge articles that no longer existed. There seems to be a disconnect between tech support and sales staff; when I have support cases that generate new orders or service upgrades I often have to resupply sales staff with information that has already been provided. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? Fusion Connect solves the burden of growing our phone and user network into new sites. The seamless plug and play nature of the handset configurations helps accommodate business workflows that are actively restructuring and evolving every day. I can support users of varying technical competency by offering physical handsets that easily mix with computer-based web calling solutions like Webex. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Jonathan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan C.") JC Jonathan C. Director Information Services Small-Business (50 or fewer emp.) 7/25/2025 "Efficient and Friendly" 5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? during the initial setup the fusion connect staff was in regular contact with quick check-ins via video calls as well as emails. They worked through any issues with our previous provider as well as the new setup. The ease of integration with MS Teams was the biggest feature for our team. I really enjoyed working with their team in this process and would recommend this to anyone looking for the features they offer. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? There are mutliple management accounts which feel like they could be combined for ease of use on the administration side. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? poor call quality and lack of modern calling app features Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller JB John B. Service Manager / IT Mid-Market (51-1000 emp.) 10/1/2025 "Simply the Best commuinications solutions" 5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? If there is a problem or a need, I can reach out and that problem or need is dealt with / filled promptly Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? Nothing. Fusion Connect is second to none. Sales and support are both excellent. on a scale of 1 to 10 I would give them a minimum of an 11 Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? I have a single point of contact to handle communications, coast to coast Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Sports](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sports") ES Verified User in Sports Mid-Market (51-1000 emp.) 10/31/2025 "Effortless Migration and Flexible Service with No Pressure" 5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? Flexibility and ease of implementation. They helped us migrate to Teams Phone leveraging their external phone service. No pressure on migration time and we paid only after we migrated. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? I really can't find anything to complain about. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? We wanted to move from Ringcentral to Teams phone. We needed an outside call service to go along with it and chose Fusion. They also helped us find a solution to get call center reporting that works with our system. Also very cost effective. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Wendy W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wendy W.") WW Wendy W. IT Lead Telecommunications Enterprise (\> 1000 emp.) 9/30/2025 "Fusion Connect Customer Service" 5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? Excellent customer service. Their response time is fantastic! The Fusion Connect billing portal is easy to maneuver through. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? I have no issues with Fusion Connect or their personnel or their portal. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? At this time there are no problems with Fusion Connect. Their team is quick to respond and portal is easy to access and utilize. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ernie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ernie T.") ET Ernie T. Service Delivery Manager Enterprise (\> 1000 emp.) 10/1/2025 "The staff have been patient and understanding in our migration." 3.5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? They were responsive to my questions. There were minimal issues in migrating thousands of numbers and many sites. Any technical issues were resolved promptly. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? Only complaint is the unexpected cost of all the taxes and "non-Fusion" costs that really were not communicated well in the sell process. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? Primarily cost savings Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Chemicals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Chemicals") UC Verified User in Chemicals Mid-Market (51-1000 emp.) 10/22/2025 "Absolutely Love This Software!" 4.5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? Customer experience focus, Technical/IT perspective and I like how Fusion Connect combines advanced technology with strong customer support, making communication smoother and more reliable. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? The overall experience is positive, though I believe Fusion Connect could enhance its customer portal functionality and streamline the issue resolution process. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? Fusion Connect is helping solve communication and connectivity challenges by providing a reliable, all-in-one platform for voice, data, and collaboration services. It eliminates the need to manage multiple vendors, ensures consistent network performance, and supports seamless communication across teams and locations. This has benefited us by improving productivity, reducing downtime, and enabling more efficient collaboration between departments and remote employees. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Hector T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hector T.") HT Hector T. Store General Manager Small-Business (50 or fewer emp.) 11/3/2025 "Effortless Setup and User-Friendly Experience" 5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? It was an easy process to set up and it is easy to use. Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? Nothing negative so far. Everything has worked well like it should. Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? I lost service but fusion connect was my way of getting connected again. Its been working well Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller PW Patrick W. Director of IT Mid-Market (51-1000 emp.) 4/21/2025 "Fusion made the trasition from a tarditiona POTS phone system to a VOIP System seamless and painless" 4.5/5 What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions? It unifies our business communications, offering one platform within Teams for outbound calling as well as internal communication Review collected by and hosted on G2.com. What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions? There is nothing about Fusion Connect that I dislike, it was the #1 choice for a VIOP Phoen system for our company Review collected by and hosted on G2.com. What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you? It's allowing us to archive/remove the old Avaya POTS Phoen system across multiple provides in to one unified solution Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 8 months ### Average Discount 13% [ View More Pricing Information ](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/pricing) Fusion Connect: Modern Connectivity and Communications Solutions Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5fcdcd2d21f3348276a853a145185787/calltower.png "Product Avatar Image") CallTower 4.3/5(377) [ Compare Now ](https://www.g2.com/compare/calltower-vs-fusion-connect-modern-connectivity-and-communications-solutions) ##### ##### Fusion Connect: Modern Connectivity and Communications Solutions Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download Features Voicemail to Email File Sharing [ View More Features ](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/features) ## Top-Rated Alternatives [ ![CallTower](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallTower") CallTower 4.3/5(377) ](https://www.g2.com/products/calltower/reviews) [ ![Dialpad Connect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dialpad Connect") Dialpad Connect 4.4/5(4,201) ](https://www.g2.com/products/dialpad-connect/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,428) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/competitors/alternatives) ##### Categories on G2 [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Contact Center](https://www.g2.com/categories/contact-center) [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms)[SD-WAN](https://www.g2.com/categories/sd-wan) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which lease administration software integrates with accounting systems?](https://www.g2.com/discussions/which-lease-administration-software-integrates-with-accounting-systems)[Which virtual desktop infrastructure (VDI) tools support integration with existing workflows without extensive customization?](https://www.g2.com/discussions/which-virtual-desktop-infrastructure-vdi-tools-support-integration-with-existing-workflows-without-extensive-customization)[Which ecommerce platform is actually best for retailers managing hundreds of product variants with different regional pricing?](https://www.g2.com/discussions/which-ecommerce-platform-is-actually-best-for-retailers-managing-hundreds-of-product-variants-with-different-regional-pricing) [What is the most cost-effective mobile app optimization software?](https://www.g2.com/discussions/what-is-the-most-cost-effective-mobile-app-optimization-software)[Which NLP platforms integrate most effectively with existing enterprise systems without a heavy custom integration project?](https://www.g2.com/discussions/which-nlp-platforms-integrate-most-effectively-with-existing-enterprise-systems-without-a-heavy-custom-integration-project)[Pros and Cons Details](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)