# Fusion Connect: Modern Connectivity and Communications Solutions Reviews **Vendor:** Fusion Connect **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 4.4/5.0 **Total Reviews:** 63 ## About Fusion Connect: Modern Connectivity and Communications Solutions Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. ## Fusion Connect: Modern Connectivity and Communications Solutions Pros & Cons **What users like:** - Users value the **ease of use** of Fusion Connect, facilitating effective management of communication platforms seamlessly. (31 reviews) - Users praise Fusion Connect for its **excellent customer support** , highlighting prompt responses and knowledgeable technical assistance. (25 reviews) - Users value the **ease of use** of Fusion Connect, facilitating effective management of communication platforms seamlessly. (16 reviews) - Users value the **reliable connectivity** of Fusion Connect, appreciating seamless transitions and effective customer support. (16 reviews) - Users value the **dedicated customer service** of Fusion Connect, highlighting the supportive and knowledgeable representatives. (14 reviews) - Efficiency (10 reviews) - Users value the **excellent customer communication** with Fusion Connect, ensuring quick responses and seamless support throughout the process. (8 reviews) - Communication (7 reviews) - Easy Implementation (7 reviews) - Easy Setup (7 reviews) **What users dislike:** - Users report **poor customer support** , citing stalled implementations, unclear communication, and frustrating account management experiences. (12 reviews) - Users express frustration with **inconsistent communication and unresponsive customer service** , leading to unresolved issues and dissatisfaction. (11 reviews) - Users experience significant **billing issues** , including unexpected fees and poor communication, leading to frustration and confusion. (8 reviews) - Users find the **inconsistent account management** frustrating, especially with frequent rep changes and billing issues. (6 reviews) - Users face **complex processes** in customer support and billing, leading to frustration and inefficiencies in communication. (6 reviews) - Expensive (6 reviews) - Users find the **high cost** of Fusion Connect a concern, sometimes preferring direct provider services instead. (6 reviews) - Users face **long wait times** and frustrating communication issues, making it difficult to get timely support for inquiries. (6 reviews) - Users often face **connection issues** that complicate resolutions during outages, affecting overall service reliability. (5 reviews) - Lack of Clarity (5 reviews) ## Fusion Connect: Modern Connectivity and Communications Solutions Reviews ### 1. Fusion Connect always Delivers **Rating:** 4.5/5.0 stars **Reviewed by:** Nicholas K. | Director of Network Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Fusion has a very large and robust services offering and is able to meet most if not all client needs and provide custom solutions for all connectivity and data needs. Their provisioning and implementation teams are extremely knowledgeable and always ahead of the order, making installation of new services seamless and easy. Integrating their services into an existing framework is usually very easy. Their services also host more features and options than most carriers, making their solutions more custom than cookie cutter. Additionally, their support teams and especially tier 2+ techs are extremely knowledgeable and are able to handle issues in a timely manner. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Their billing platforms are somewhat cumbersome and the invoices are not always very easy to go through. They need better management reporting on the invoices, so users can find pertain information quickly **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Fusion connect is provisioning voice solutions through multiple platforms, CISCO, HOSTED, SIP, MS TEAMS. Addionaly it is providing DIA and Data solutions utilizing multiple underlying carriers to ensure complete coverage ### 2. Fusion connect review **Rating:** 3.5/5.0 stars **Reviewed by:** Shiela C. | Accounting Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** What I like best about Fusion Connect is how it provides modern, reliable connectivity and communications solutions that help businesses stay connected and productive. I appreciate the way the company integrates advanced technology with customer-focused service, offering tools that make communication seamless and efficient. I’m also drawn to the innovation and adaptability of Fusion Connect, which shows a commitment to meeting the evolving needs of businesses in today’s digital world **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** To be honest, there isn’t anything I strongly dislike about Fusion Connect. However, from what I’ve seen, one challenge is that because the company is constantly innovating and expanding its services, it may require employees to continuously adapt and learn new systems quickly. I don’t see this as a negative, though—it’s more of an opportunity to grow, and I actually enjoy learning and keeping up with new technologies **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Fusion Connect is solving the problem of fragmented communication systems by providing modern, unified connectivity and collaboration solutions. Businesses often struggle with managing multiple platforms for calls, messaging, and internet services, which can be inefficient and costly. Fusion Connect brings these together in one reliable system, making communication seamless and secure. This benefits me because I can work more efficiently, stay connected with teams and clients without disruptions, and focus on delivering results instead of worrying about technical issues ### 3. Easy Transition with Significant Cost Savings **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin R. **Reviewed Date:** October 28, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** I have been using Fusion Connect: Modern Connectivity and Communications Solutions for a year for pots replacement, and the transition was seamless and easy. The service has significantly improved connectivity by replacing inefficient copper lines, which has been a major advantage. I appreciate the cost savings that Fusion Connect brings to my operations, which aligns well with my cost-saving initiatives. Additionally, the internal team at Fusion Connect has been fantastic; their support and professionalism are a big factor in my positive experience. This positive engagement with the team and the smooth transition process make me confident in recommending the service and considering its continued use. I rated my likelihood to recommend it a perfect ten out of ten. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Nothing **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** I find Fusion Connect extremely beneficial for replacing copper lines, easing transitions and significantly saving costs. ### 4. Remarkable Reliability and Uptime for a Decade **Rating:** 5.0/5.0 stars **Reviewed by:** Karen U. | Technical Specialist, Level II IT, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Reliability! Our business has had multiple circuits - both voice and data along with SIP for almost 10 years and the uptime is remarkable! **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** At first we had some challenges with the back office billing but that has since been resolved. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** We can make changes easily via their portal for all of our user's DIDs. This is so much better than waiting for a tech support person to do this. Although, if we have any problems (which we have very few), Fusion's tech support is highly responsive and efficient. ### 5. Adaptable and Customer Focused **Rating:** 4.5/5.0 stars **Reviewed by:** Pam G. | IT Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Fusion was very receptive to making changes in their processes to accommodate our company's needs and requirements. I appreciated their open-minded approach and willingness to adapt. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** We initially faced challenges with the accuracy of billing on our account, but Fusion has shown significant improvement in this regard. They have been willing to dedicate time each month to review our statements and implement necessary corrections. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Billing accuracy has been advantageous for us, as it aligns well with our company’s objectives. When it comes to carrier selections, Fusion provides us with the flexibility to choose from various options and speeds, which is especially helpful depending on the type of construction involved. ### 6. Responsive Support with Room for Deeper Technical Insight **Rating:** 4.0/5.0 stars **Reviewed by:** Ricardo M. | Infrastructure Analyst 2, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** When you're juggling circuit upgrades, outage escalations, and vendor follow-ups, time is everything. Fusion Connect’s support team has consistently demonstrated a sense of urgency that aligns with the criticality of our environment. They don’t just respond—they engage with context and intent. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** While their frontline support is generally responsive, there are moments when the answers feel canned or disconnected from the technical reality. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Fusion Connect offers high-speed internet and managed network services that are well-suited for organizations with multiple locations. Their solutions scale efficiently, making it easier to manage connectivity across various sites. ### 7. “Service never delivered, but billing continued” **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** The initial sales engagement was responsive, and documentation was provided quickly at the beginning of the process. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Implementation stalled for months with no completed number port despite providing full porting information and following up repeatedly. Communication was inconsistent, ownership was unclear internally, and the only consistent activity during this period was billing. After discontinuing the service due to non-performance, we were issued an early termination fee despite the service never being delivered. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** We were seeking a reliable VoIP and number porting solution for a small business. Unfortunately, the service was never delivered, so we did not realize the intended benefits and ultimately implemented the solution independently with another provider. ### 8. Effortless Setup, Unifying Our Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Drew P. **Reviewed Date:** November 19, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** I appreciate Fusion Connect: Modern Connectivity and Communications Solutions for its ease of use, which is instrumental in managing our communication platforms effectively. The Teams Operator Connect feature stands out as it enables us to unify communication systems, offering a flexible phone system that adapts to the dynamic nature of modern workplaces. Moreover, the initial setup process was incredibly smooth, thanks to the assistance from the Fusion Connect team. Billy, our trainer, was particularly fantastic in guiding us through the process, making the transition from our previous, outdated system seamless. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** N/A **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** I use Fusion Connect to consolidate our communication platforms with ease of use and flexibility, adapting to modern workplaces. ### 9. Very professional and responsive response to Tech issue **Rating:** 4.5/5.0 stars **Reviewed by:** brad l. | IT, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** the Tech support teams are great. Very promptly response and easy deal with. Fusion has nice portal to deal with and monitors. The reports are details. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Financial Team is very bad, ticket very long to resolve and no follow up before they close it. I bring up this issue to manager team multiple times. The add on fee are high. fees could easily top 30% of total. Choice of ISP is limited. Communication regarding maintenance on ISP is lacking. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** i like their portal both for monitoring and management. ### 10. Smooth Porting and Responsive Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica A. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** The support team stayed consistently responsive and professional throughout our porting process. We were managing multiple carriers, including Puerto Rico numbers, and Fusion Connect helped us coordinate all cutovers with clear timelines and resources. Their portal and documentation were straightforward, and any technical issues we encountered were resolved before the port dates. The transition from our legacy provider went smoothly with minimal downtime. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Nothing stood out as negative so far. The process of porting the numbers over was well supported and any hiccups in the deployment plan were addressed quickly and efficiently. Their team followed through to get us moved over and reach our deadline even when we had internal delays on our end. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Fusion Connect allowed us to integrate VoIP services directly into Microsoft Teams, giving users a seamless calling experience within a platform we already rely on. It eliminated the need for a separate software and reduced training and support overhead. Unlike our previous provider, we weren’t forced into licensing more users than we actually needed, which helped us optimize our IT budget and scale more efficiently. ### 11. People and focus on customer separates Fusion from peers **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin H. | Director IT Operations, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** People -- individuals overseeing the account, project and operations is what separates Fusion from the peers in the network. Caring and dedicated individuals are focused on their customers, and often acts as advocates when getting issues resolved. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** There is an opportunity for ongoing improvements, such as introducing more processes to diagnose issues more quickly, adopting best practices, and adding further settings or configurations to enhance resiliency. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** WAN circuit aggregation (survey, acquisition, implementation, and billing) has been a huge value-add. Having a "one stop shop" to help interact with various internet service provider and all related billing has been extremely helpful as we continue with expansion across the country. ### 12. Quality VOIP service with a strong support team **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan B. | IT Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** I like the level of customization that I have to configure my users and devices from the portal. If I'm not sure how to do something, the Fusion Connect team gets me the information I need. If I need urgent assistance, it's very easy to call in and speak to a technician who can help. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Some aspects of the portal feel clunky and out of date. I've encountered features that were not functioning, or seen mentions of utilities in knowledge articles that no longer existed. There seems to be a disconnect between tech support and sales staff; when I have support cases that generate new orders or service upgrades I often have to resupply sales staff with information that has already been provided. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Fusion Connect solves the burden of growing our phone and user network into new sites. The seamless plug and play nature of the handset configurations helps accommodate business workflows that are actively restructuring and evolving every day. I can support users of varying technical competency by offering physical handsets that easily mix with computer-based web calling solutions like Webex. ### 13. Efficient and Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan C. | Director Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** during the initial setup the fusion connect staff was in regular contact with quick check-ins via video calls as well as emails. They worked through any issues with our previous provider as well as the new setup. The ease of integration with MS Teams was the biggest feature for our team. I really enjoyed working with their team in this process and would recommend this to anyone looking for the features they offer. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** There are mutliple management accounts which feel like they could be combined for ease of use on the administration side. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** poor call quality and lack of modern calling app features ### 14. Simply the Best commuinications solutions **Rating:** 5.0/5.0 stars **Reviewed by:** John B. | Service Manager / IT, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** If there is a problem or a need, I can reach out and that problem or need is dealt with / filled promptly **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Nothing. Fusion Connect is second to none. Sales and support are both excellent. on a scale of 1 to 10 I would give them a minimum of an 11 **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** I have a single point of contact to handle communications, coast to coast ### 15. Effortless Migration and Flexible Service with No Pressure **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Flexibility and ease of implementation. They helped us migrate to Teams Phone leveraging their external phone service. No pressure on migration time and we paid only after we migrated. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** I really can't find anything to complain about. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** We wanted to move from Ringcentral to Teams phone. We needed an outside call service to go along with it and chose Fusion. They also helped us find a solution to get call center reporting that works with our system. Also very cost effective. ### 16. Fusion Connect Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy W. | IT Lead Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Excellent customer service. Their response time is fantastic! The Fusion Connect billing portal is easy to maneuver through. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** I have no issues with Fusion Connect or their personnel or their portal. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** At this time there are no problems with Fusion Connect. Their team is quick to respond and portal is easy to access and utilize. ### 17. The staff have been patient and understanding in our migration. **Rating:** 3.5/5.0 stars **Reviewed by:** Ernie T. | Service Delivery Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** They were responsive to my questions. There were minimal issues in migrating thousands of numbers and many sites. Any technical issues were resolved promptly. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Only complaint is the unexpected cost of all the taxes and "non-Fusion" costs that really were not communicated well in the sell process. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Primarily cost savings ### 18. Absolutely Love This Software! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Customer experience focus, Technical/IT perspective and I like how Fusion Connect combines advanced technology with strong customer support, making communication smoother and more reliable. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** The overall experience is positive, though I believe Fusion Connect could enhance its customer portal functionality and streamline the issue resolution process. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Fusion Connect is helping solve communication and connectivity challenges by providing a reliable, all-in-one platform for voice, data, and collaboration services. It eliminates the need to manage multiple vendors, ensures consistent network performance, and supports seamless communication across teams and locations. This has benefited us by improving productivity, reducing downtime, and enabling more efficient collaboration between departments and remote employees. ### 19. Effortless Setup and User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Hector T. | Store General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** It was an easy process to set up and it is easy to use. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Nothing negative so far. Everything has worked well like it should. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** I lost service but fusion connect was my way of getting connected again. Its been working well ### 20. Fusion made the trasition from a tarditiona POTS phone system to a VOIP System seamless and painless **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick W. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** It unifies our business communications, offering one platform within Teams for outbound calling as well as internal communication **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** There is nothing about Fusion Connect that I dislike, it was the #1 choice for a VIOP Phoen system for our company **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** It's allowing us to archive/remove the old Avaya POTS Phoen system across multiple provides in to one unified solution ### 21. Great product with great service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Great product, service and support, easy to navigate and implement **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** There is nothing I can think of that I do not like **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Contact center, POTs replacement and their voice platform ### 22. Fusion helps keep costs down while providing amazing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew S. | Director of IT, Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** We rely on and use Fusion services everyday and have not regretted or move to thier services. Integrating thier services with our equipment be it PRI hadnoff or a data circuit handoff is always super easy. Fusions strong point is thier customer service. With them I always get fast responses and resolutions. We have 54 rooftops and the telecom services can be headache but Fusion helps us stay on top of everything. When contracts are up they shop the best underlying carrier to help keep our costs down. Without them I would be forced to hire someone just to manage all of our telecom services. One of the Fusion services we enjoy the most is Fusion eFax. The implementation is quick and easy and the service is reliable. By using this service we have been able to eliminate most of our costly POTs lines. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** We have experiancedone or two small delays in installation since they utilize underlying carriers and cant always control when Spectrum, ATT, or one of the many other carriers will be available to install. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Getting rid of our costly POTs lines and providing us with an eFax solution has saved us thousands of dollars per month. ### 23. Reliable connectivity and responsive support that simplify multi-location operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Fusion Connect has been a steady, low‑maintenance partner for our multi‑site operations. Their connectivity and communications services are reliable day‑to‑day, which reduces firefighting and lets our team focus on running the business. Implementation was well‑structured, timelines were clear, and the project team stayed on top of details. Post‑go‑live, support has been responsive and knowledgeable—tickets get triaged quickly, escalations are smooth, and follow‑through is consistent. The account team checks in proactively, and the customer portal makes it easy to see service status and billing in one place. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** The customer portal could be more polished; some screens feel dated, and certain status updates during maintenance windows appear after the fact rather than in real time. Advanced configuration documentation is a bit light, so we sometimes rely on support for deeper routing or policy changes that we’d prefer to self‑serve. Change window notifications are good but could arrive with more lead time, and pricing clarity for optional add‑ons would help us plan upgrades more confidently. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Fusion Connect helps us solve multi‑location connectivity and communications challenges by consolidating UCaaS, VoIP, Cloud PBX, and SD‑WAN under one provider, which reduces complexity, downtime, and support overhead. We benefit from stable, predictable network performance across restaurants, consistent call quality, faster site turn‑ups, and centralized number management and routing—so onboarding new locations and making changes is straightforward. The responsive support and clear project timelines have cut incident resolution time and freed our team to focus on operations rather than firefighting. Overall, it’s improved uptime, simplified administration, and lowered total cost compared to juggling multiple vendors. Consolidated UCaaS/VoIP/Cloud PBX reduces vendor sprawl and administrative burden, improving consistency across sites. SD‑WAN provides resilient connectivity and application‑aware routing, minimizing POS and operations disruptions. Centralized call routing and number management speeds onboarding and changes, reducing time to open new locations. Responsive support and clear maintenance communications reduce MTTR and prevent repeat issues. Portal visibility into status and billing improves accountability and planning. ### 24. Great partnership to understand product/solution needs at a competitive price. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** I really appreciate how Fusion evaluates team assets and focuses on addressing and engaging customers. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** There is currently some segmentation in certain aspects of their billing. At times, I have not been aware of solutions they offer unless I asked further questions. However, I recognize this also presents an opportunity for me to share more information from my side. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** The largest problem to solve for the finding network solutions for our unique environment across the United States. Furthermore, controlling costs by doing a full product review for options, rather internet or VoIP. ### 25. So far - I have seen that Fusion is mostly reliable but we have had a few hurdles since we have used **Rating:** 2.5/5.0 stars **Reviewed by:** Alexa D. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Our representative Robert is friendly and available to answer questions as they come up. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Not all of the representatives have been as helpful as Robert, and particularly during our relocation process it ended up being a bit more stressful than I would have liked. Luckily we had no hurdles once we transitioned to the new site but some better customer service along the way would have been preferred. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** We get internet and phone service with Fusion. ### 26. Fusion Connect delivers once again! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** In a market where communications services are such a commodity, it's the people that make Fusion Connect such a great company. The order team made it easy to prepare our new circuit requirements and get them ordered, and the implementation team was fantastic. Their support and communications were excellent from start to finish. What a refreshing experience! **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** If there's one downside to Fusion, historically it has been their billing. However, since they upgraded and consolidated their billing platform in 2024, it seems that all issues have been resolved and it's been smooth sailing ever since. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Fusion Connect provides the connectivity we need, no matter where the site is located. ### 27. Fusion- 5 year customer **Rating:** 4.5/5.0 stars **Reviewed by:** Ansley L. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Fusion is very cost effective and meets all the needs of a small to mid sized business. We started with Fusion as our first "contact center" setup and they made the process very fluid and informative. The aesthetic and setup are easy to navigate and work with as a beginner. We are now upgrading to a more advanced system, also with Fusion. We appreciate the options provided to meet our knowledge level. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Customer service after launch is cumbersome. Time delays and having to use a ticket portal rather than talk to an expert is frustrating. Issues are (eventually) always resolved. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** We previously had a totally offsite managed call flow with no agent management and no easily customizable messages or queues. Fusion has made it very easy to change things on our own. ### 28. The service and tech support I receive from Fusion is top quality **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory E. | Director of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Currently we are using Fusion to supply internet and telephone services. The service is very dependable but if there is a problem their tech support will jump through hoops to rectify the issue and keep you in the loop throughout the process. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Honestly, I really have not experienced any down side with their ability to provide quality internet or telephone services. and their support services are exactly the same. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** I do not like the way this question is worded. However, I will say this. when we were in the market for an upgrade to our internet and telephone services the sales team did a fantastic job of meeting our needs while meeting our budget. And when it came to the installation and switch over of the services and equipment they exceeded our expectations. ### 29. Fusion review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** We took over this account in January of 2025 and Scott was able to give us a review of the account and the services it provides to 3 of our locations. The ease of use of the dashboard is nice. We are able to see which services that we're using at each location. We appreciate how Scott has been accommodating us. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Unsure, we've been using this service for a few months. Haven't experienced anything we truly disliked. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Single pane of glass dashboard that allows us to see all services we're using. ### 30. Fran made my day!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ruth F. | Support Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** The most helpful part of Modern Connectivity and Communications Solution was Fran. I believe all calls should emulate Fran's support call. I would suggest making Fran a call trainer or manager because her service was immpecable. I wish all call support calls could be as amazing as the one I had today. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** I initially lost signal but Fran called me back as quickly as possible and apologized for the disconnect, but since the call connections was not her fault, there was no need for apologies. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** The MS Teams call and or device is faulty with user. User has to reboot their computer for MS Teams to work. Dubber will also not annouce that the call is being recorded. ### 31. convenient and reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** I like Fusion Connect because they simplify everything — one bill, one point of contact, and they manage all our internet accounts so we don’t have to juggle multiple ISPs **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** The only downside is that the service can be a little more expensive than going directly through individual providers, but the convenience and support often make it worth it. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Fusion Connect solves the headache of managing multiple ISPs and bills by consolidating everything into one service. That saves us time, reduces complexity, and gives us more reliable connectivity with a single point of support ### 32. Enabled dual extensions onto single phone **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Reliable connectivity and ease of use. Customer service was helpful and patient coordinating between my concerns and the team's proposed solutions. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Sometimes getting things planned or implemented took more time than I thought it would. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Phone + structure of employee extensions & company main line ### 33. Outstanding Experience with Fusion: A New Standard in Service Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Tamara B. | Tamara Blasi, LLC - Senior Leader Brand Partner with Savvi, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** From beginning to end I have been extremely satisfied with the services provided thus far. Their flexibility in our quoting requirements coupled with their project management of an installation plan that was on an agressive timeline was appreciated. Their attention is **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** After hour resources for techs and retrieving equipment and being able to configure it. I believe this is being worked on from an executive level. This is an integral piece that I need. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Primarily this is a relationalship business. Having all resources available to colloborate and provide a unique solution, to think out of the box is what I have really appreciated about Fusion. Hundreds of carriers have the technology needed, but many don't know how to deploy it to the customer's satisfaction. Fusion is willing to work on solutions and refine things to try to meet expectations of the customer. ### 34. Fusion Connect **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Quick communication, robust service, responsive tech support. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Portal is a UX disaster. But I know they are working on it. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Streamlined comms. ### 35. Fusion makes our set up easy and seamless. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** The upside about using Fusion is that it is a full package service. It comes with easy set up, especially when setting up a new store location. The full services are provided and the check list makes it easier for us as the customer to remember what is needed for the new location. The customer service with our accounter managers is top tier. There is always communication and fast response. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** What I dislike about Fusion is the price and there are too many people we are being redirected to. I also dislike the new dashboard, which is hard to navigate. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Fusion helps us with our network configuration. We are also looking into a VOIP contract, which will help us resolve our phone issues. ### 36. Assessment **Rating:** 5.0/5.0 stars **Reviewed by:** Britt C. | Telecommunications Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** We have built a strong partnership over the last year. All fusion teams go out of their way to accomodate RXO. They constantly strive to improve their product offering which helps us provide better services to our internal customers. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** We are continuasly working with the team to improve portal functionality and CDR reporting. When we first become a customer the portal was very limited as to what could be done and viewed. We have made great progress and continue to work with the team to enhance the products **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Due to RXO staff reduction RXO/Fusion negotiated a professional services agreement for their engineers to assist with operational needs and special projects to help free up mine and Ray's time to work on other strategic company initatives. ### 37. The Account Executive Team at Fusion is Second to None! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Our use case for Fusion Connect is a combination of Production and DR Production and in both cases, we are extremelt happy with it. We are using more of the contact centre solution for our IVR Frankly, what keeps your business is Reina Fernandez as we have had different account reps over the years but her stable forces, her combination of technnical, sales, connections is beyond expectations and appreciated **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Not anything in particular comes to mind. I think we had some initial concerns on SIP refer but generally speaking, at times in the past when there was an outage, it was really difficult to resolve when you had underlying carriers that you leased the connections for and it became more finger pointing but with us suffering the most **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** It provides the SIP trunking that we are require for our technology to work and can both servce in the production and DR process ### 38. Outstanding Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** The sales, implementation, and training teams are awesome, always a pleasure to work with. You can't beat the knowledge, dedication, ability to transfer knowledge and overall customer service of Ashley Cole and Kim Roberts. And when it comes to training, Billy Fisher is excellent as well, very knowledgable and knows how to impart the right amount of information to the right audience. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** It doesn't keep us from using either service but I wish fax and texting services were natively integrated and tied to same phone number. It could be Teams Phone restrictions but definitely "nice to have" features. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** We were paying exhorbidant prices for AT&T PBX and associated services and it was really old technology that did not even offer voicemail to email, much less any other advanced features. Using Fusion Connect with Microsoft Teams provided new functionality for a fraction of the price we were paying. ### 39. Working with Fusion's Johnon Smith **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Fusion's solution was able to be impleted with the least amount of effort. Due to our time constraints, the implementation had to be done quickly. Johnon and team made this all happen. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** RXO is a large company and I'm not sure Fusion was prepared for this in the beginning. They did however step it up in a short period of time to get things up and running smoothly. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Fusion is learning our business needs and adapting to them very quickly. There is a lot of employee turnaround in our business and the oder process has been streamlined so our users and customers can colaborate without interuption. ### 40. Reliable Versatile Service **Rating:** 4.5/5.0 stars **Reviewed by:** Bill M. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Service is reliable and scalable. We have had this service for many years. We have used the service for office and remote workers without incident. I recently received excellent service from Anshuman Pal in their technical support department. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** I would like to see better options for integrating with mobile devices. The WebEx solultion is unreliable **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** We have employees nationwide. This provides seamless integration ### 41. Happy Customer **Rating:** 3.5/5.0 stars **Reviewed by:** Audrey K. | Accounts Payable Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** I like our new rep she has been most heloful and supportive. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Our compnay has been constantly switched to new account reps which was quite frustrating when trying to get issues resovlved. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** I have had many billing issues in the last year but everything now has been properly resolved once getting an experienced represanative for our account. ### 42. Long Time Fusion Customer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Most things can be handled internally by the web portal, to rename extensions, modify ring trail, and the ease of IP phones. Customer servce is friendly, and my direct Rep is the best. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** When the systems go down it usually is the 3rd party carrier, and Fusion does not generally react quick enough to get out business back up and running. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** It allows our multi entity company located in many states to be under one plan and an extension away. ### 43. My view on Fusion **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** We have virtually no issues with our phone and internet services and I can always rely on certain people to be htere to help. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** We are continually having issues with the billng department not understanding the issues we are having with them. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** We have stable phone and internet service with Fusion. ### 44. Disappointing Billing Practices and Lack of Responsiveness **Rating:** 1.0/5.0 stars **Reviewed by:** Nick M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** -The product was satisfactory while we used it **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** -Excessive resistance from customer support to speak to a representative with decision-making power -Little to no communication from anyone while tickets are being investigated. Emails / prompts to follow up on tickets leads to more tickets being created (with and without your permission) which resets Fusion Connects mandatory 30-day wait period for a response -Customer service representatives do not have information needed to answer questions, and they will deny all attempts to speak to someone then or to schedule a call with someone else to get your questions answered. They tell you that they will make a ticket and someone will email (not call or speak with you) you a response that you can then respond to, likely leading to another ticket being created. The process for talking to anyone with the proper knowledge and authority is unecessarily frustrating. -Service orders will be automatically renewed without explicit permission. Our company signed a three-year service order in 2017 that expired in 2020, only to find out that the service order was silently renewed annually and we have been paying for services that we haven't used in over a year. Attempts to cancel this contract mean you have to pay an early termination fee which they calculate based off of the remaining time on your contract, meaning you are essentially just paying for the rest of the contract up front. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Fusion Connect (or MegaPath before they were bought by Fusion Connect) was our previous wifi provider and we used them to extend out internet into various access points. We stopped using their service when we moved locations as their product was not meeting our needs currently. ### 45. Always Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Kathie RayVoice Provisioner | Fusion Connect has been amazing in her help she is always quick to respond and resolve the problem. I can not emphasize enough how helpful and such a joy to work with **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Downside is that phones tend to go to voicemail directly when you are not on the phone **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Locked out of voicemail and calls going directly to voicemail when not on the phone ### 46. Very good customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** The most helpful thing about Fusion Connect is that there is always someone available. If an Account Manager moves on, we get notified right away with a new contact. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Somestimes there is a delay. However it is close to the holiday season! **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Fusion Connect is helping us with all of our Voice Communication needs. ### 47. Tech Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Recently my tech support experiences have been wonderful. I've had my issues taken care of quickly without too much back and forth. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Our equipment needs to be rebooted about every month or so. Just frustrating to have the fax go down so frequently. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** We use Fusion for VoIP(really just digital fax lines that are connected to fax machines) and the network that the VoIP is running over. ### 48. from chapter 11 scare to revamping the company with Morgan Stanley faith **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Willing to dedicate resources to win an account **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** Industrialization, which can be a winner and the source of losing trust from a client if we forget to involve Indirect Sales powerhouses **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** When key people support quit Fusion, everybody involved must be informed. ### 49. Discussion with Account Manager on billing **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Fusion Connect is good when it is working. I really like the CHAT option. **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** It may take some time and several calls for a problem to be resolved. At times it is hard to under the support rep with their heavy accent. Lately the Chat session has been slow. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** Single point solution for internet and voip. ### 50. Good Info **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Fusion Connect: Modern Connectivity and Communications Solutions?** Fusion has a modern approach to intergrating legacy system to modern technology **What do you dislike about Fusion Connect: Modern Connectivity and Communications Solutions?** I don't have a down side. Being a customer for many years just moving to a modern view technology. **What problems is Fusion Connect: Modern Connectivity and Communications Solutions solving and how is that benefiting you?** We should be lowering the overall cost of ownership and cleaning up services from older technology. - [View Fusion Connect: Modern Connectivity and Communications Solutions pricing details and edition comparison](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-22+05%3A09%3A28+-0500&secure%5Bsession_id%5D=4d2ae3cf-8224-415e-9184-9e6dc9546a88&secure%5Btoken%5D=4f0cf54b2dabe85a7bb6b81d0c131a0901c6e5351a674f03ac216a8248d3650a&format=llm_user) ## Fusion Connect: Modern Connectivity and Communications Solutions Integrations - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## Fusion Connect: Modern Connectivity and Communications Solutions Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Fusion Connect: Modern Connectivity and Communications Solutions Alternatives - [CallTower](https://www.g2.com/products/calltower/reviews) - 4.3/5.0 (369 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,515 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,388 reviews)