--- title: FuseDesk Reviews meta\_title: 'FuseDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how FuseDesk works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 3 scale: '5' date\_modified: '2026-06-04' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # FuseDesk Reviews & Product Details FuseDesk is a help-desk add-on for Infusionsoft. * * * Seller [Asandia](https://www.g2.com/sellers/asandia) Discussions [FuseDesk Community](https://www.g2.com/products/fusedesk/discuss) Show More ## Pricing Pricing provided by FuseDesk. ### PRO $49.00 0 SEAT MONTH ### ENTERPRISE $59.00 0 SEAT MONTH [ View More Pricing Information ](https://www.g2.com/products/fusedesk/pricing) ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,833) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/fusedesk/competitors/alternatives) DS Daniel S. Admin Small-Business (50 or fewer emp.) 7/19/2024 "My Honest Review" 4/5 What do you like best about FuseDesk? Very usable for a team to access everyone's emails. As a manager, I can keep up with what everyone on my team is doing all at once. Review collected by and hosted on G2.com. What do you dislike about FuseDesk? It deletes title and cc when you change the template... very annoying... like the most annoying thing ever. Review collected by and hosted on G2.com. What problems is FuseDesk solving and how is that benefiting you? Getting team members emails done when they aren't in the office. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 7/19/2024 "FuseDesk Makes Cross-Company Communication Easy" 4/5 What do you like best about FuseDesk? I LOVE that I can search through past emails. If someone calls into the company, I can easily see their communication history, even if it wasn't with me. This helps me solve their issues quicker. Review collected by and hosted on G2.com. What do you dislike about FuseDesk? Email threads are very messy, sometimes repetitive, and often jumbled up. I would love to see these cleaner or crisper. Review collected by and hosted on G2.com. What problems is FuseDesk solving and how is that benefiting you? The ability to transfer cases when a co worker is out. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 7/18/2024 "FuseDesk is a great software to divvy up emails between coworkers." 4.5/5 What do you like best about FuseDesk? I like that I can see all emails coming in and that emails are separated amongst my team. Review collected by and hosted on G2.com. What do you dislike about FuseDesk? FuseDesk deleted your CC'ed email and subject when you click on the template you use. Mutliple emails will show up when you respond or recieve one. Drafts won't save. Review collected by and hosted on G2.com. What problems is FuseDesk solving and how is that benefiting you? FuseDesk is helping my team respond to all our client's emails promptly. When coworkers are out it's an easy way to jump in and respond for them. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ### There are not enough reviews of FuseDesk for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Freshdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk Logo") Freshdesk 4.4 (3,756) Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. 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It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. ](https://www.g2.com/products/zendesk-for-customer-service/reviews "Zendesk for Customer Service")[ 3 ![Zoho Desk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk Logo") Zoho Desk 4.4 (7,833) Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. 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It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. ](https://www.g2.com/products/fin/reviews "Fin")[ 6 ![Connecteam Logo](https://images.g2crowd.com/uploads/product/hd_favicon/b4756bff91de7c0d3a6676272a368c98/connecteam.svg "Connecteam Logo") Connecteam 4.6 (3,505) Connecteam is a management mobile solution that allows company to create their own employee smartphone app it improved remote workforce management and effective internal communications to employee satisfaction surveys, performance management, scheduling and training. ](https://www.g2.com/products/connecteam/reviews "Connecteam")[ 7 ![HubSpot Service Hub Logo](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub Logo") HubSpot Service Hub 4.4 (2,920) Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. 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Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries ](https://www.g2.com/products/saas-labs-justcall/reviews "JustCall")[ 10 ![Tidio Logo](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio Logo") Tidio 4.6 (1,959) Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues. ](https://www.g2.com/products/tidio/reviews "Tidio") [Show More](#) ## Pricing Options Pricing provided by FuseDesk. ### PRO $49.00 0 SEAT MONTH ### ENTERPRISE $59.00 0 SEAT MONTH ### LITE $39.00 0 SEAT MONTH [ View More Pricing Information ](https://www.g2.com/products/fusedesk/pricing) ## Work at Asandia? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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