ProPayroll's customer service is fantastic and their system is easily navigable. We made the switch to ProPayroll in July from ADP, and everything has been wonderful. The team there is small enough so that they know you and you recognize everyone, but large enough that they can solve any issues or answer any questions you have expediently. Review collected by and hosted on G2.com.

There are a couple of minor drawbacks to the system. It would be great if time off request notifications and confirmations weren't sent out one at a time, so as to reduce the number of emails that pop into your inbox. The plus side to that is that their programmers are working on solutions to adjust them. Also, the number of options in customizing the system can be a bit overwhelming, but if you get confused or need assistance, support will walk you through it or make adjustments for you. Review collected by and hosted on G2.com.

The people...customer service is outstanding. Staff is knowledgable and responsive...no matter who you speak with. They are also very patient...I'm not what you would call a technie (ok you guys who have with me...stop laughing!), and until I have used a new software program for a while, I have lots of questions. The support staff at ProPayroll have been great. Review collected by and hosted on G2.com.

The only issue I've encountered to date is the inability for employees to enter training time/courses, etc directly into the system. When discussing future upgrading, I hope this will be on the consideration list. Review collected by and hosted on G2.com.

ProPayroll's support team is very helpful and responsive. They are quick to reply to emails and easily assessable on the phone. I appreciate their support and time. Review collected by and hosted on G2.com.

There are a few bugs in the system. Viewing PTO balances and accruals is not as simple as our old system. Review collected by and hosted on G2.com.

In a world where everything is at your fingertips, what I like best about Propayroll is the accessibilty of their reports. For my department (accounting/human resources) it's very important to have readily available information at the drop of a hat.

Learning to work with Propayroll has been a pleasure. It's very user friendly, and if for some reason I'm not able to find the information I'm looking for, or tweak employees profiles to show what I need; customer service is there to help. Review collected by and hosted on G2.com.

I haven't had a problem with Propayroll, causing me to dislike any aspect of it. However, as I continue to work with the program, should anything arise, I will be sure to pass along the information. Review collected by and hosted on G2.com.

As we evaluated potential payroll systems, the ability for the ProPayroll system to be tailored to our needs and use while remaining a very robust and functional system was a huge plus for us. It has been very reliable and the staff team has done a great job in helping us set up the system, train our staff and employees, and respond to our questions and needs as they arise. The ability to access the payroll system as an administrator wherever I am using my smartphone is an added advantage as well. The staff who have to clock in and clock out have appreciated the functionality of the system and the ability to access their payroll information 24/7 is a huge advantage for them. We have been very pleased with system. Review collected by and hosted on G2.com.

Some of the terminology within the system and drop down choices are not always clear as to their purpose or intent. It would be helpful to have manual of terminology and some form of operations manual as a reference. While each business is unique in their situation, I know there are some best practices or lessons learned that could be shared amongst the users that would benefit each of us in how we utilize the ProPayroll system. Review collected by and hosted on G2.com.

Hands down BEST Customer Service. I have used the other payroll companys and was so tired of sitting on hold for long periods of time.....Or being told "Leave a message".

I have been with ProPayroll for almost 2 years and have NEVER been put on hold. They always are there to help me no matter what issue I have, usually my own neglect.

ProPayroll is the BEST Review collected by and hosted on G2.com.

Honestly, NOTHING. The entire TEAM is AWESOME Review collected by and hosted on G2.com.

The customization of the system has met and exceeded my expectations. Review collected by and hosted on G2.com.

There hasn't been anything that I have come across that couldn't be fixed. Review collected by and hosted on G2.com.

The entire organization has been very responsive to our unusual scheduling/payroll/reporting needs. Review collected by and hosted on G2.com.

Having to make alternative payment arrangements whenever there is a bank holiday. Review collected by and hosted on G2.com.

Outstanding customer support: prompt and thorough. Some of the best customer support/service I've ever experienced. Review collected by and hosted on G2.com.

Nothing really. The system is easy to use and has every feature you could ask for. Review collected by and hosted on G2.com.

I love that I can log in and submit payroll in less than one minute. When I do have questions I can always call and immediately get someone on the phone who is more than happy to walk me through anything i need. Friendly, prompt and reliable service! Review collected by and hosted on G2.com.

Some of the modules within the online system aren't so straightforward, but I can always call and ask for assistance on the spot. Review collected by and hosted on G2.com.