What I like best about ProPayroll honestly is the exceptional customer service I receive every time I call. The software is very powerful and as a new user I had many questions. I never felt uncomfortable calling for help. I have learned so much from these interactions and I actually enjoy doing the company payroll. I know that no matter what issue may arise, someone at ProPayroll will be there to assist me and guide me. Review collected by and hosted on G2.com.

There isn't anything I don't like about using ProPayroll. If anything I don't like bothering the staff with my questions, but every time I do call I am glad I did. Review collected by and hosted on G2.com.

The one constant is service. Anyone who answers the phone is warm, knowledgeable, and no matter how rudimentary or repetitive the question, is always polite, willing and able to quickly and efficiently answer the questions and get us through the payroll process as quickly as possible. Review collected by and hosted on G2.com.

Nothing. The cost is reasonable and the service is outstanding, What more could a business owner require? Review collected by and hosted on G2.com.

With ProPayroll, Time and Attendance and Payroll are integrated into one solution. With a minimal local software footprint (a small monitoring application for the time clocks) we were able to integrate our existing timeclock hardware with the ProPayroll system. The rest of the system is web-based and very powerful. With their task-based approach, the people at ProPayroll have made processing payroll nearly fool-proof. There are multiple places in the process where potential issues with timecards and/or deductions are highlighted for acceptance or correction. Once payroll is processed, we are able to send our employees notification via email that their check remittances are available for viewing (or for those without email, the remittances are emailed to us for printing). The system also handles our vacation accruals, attendance points system, and benefits administration. We are also able to give the employees more information on their vacation and points balances without investing time into creating manual reports or interruptions from looking information up on an "on demand" basis.

The ProPayroll system is probably the most powerful solution in the market for hosted payroll, time and attendance, and human resource management. This power comes from the flexible nature of the software and the direct access to the programmers that the support team enjoys. We have had several situations that required customized solutions, and the team was very responsive and had solutions within hours, not days or weeks. For example, under our previous system we had a daily report that was emailed to the managers that showed the attendance exceptions for the prior day. ProPayroll did not have a report like this, but they were able to put together an online "attendance dashboard" that greets users when they log into the system. The dashboard can show us everything we had on the previously emailed report, and it is updated real-time as issues are addressed.

Speaking of the support team, they are probably the best feature of ProPayroll. From the onset, the team was deeply involved with the setup of our system, from establishing work rules to importing historical data. As the customer, I was initially concerned that I would be handed the new system and told "Here, make it work." Nothing could be farther from the truth. After providing them with the data, the team took over and built the system we needed. When we come across a new feature we would like to implement, we contact the same team that initially set up our company on ProPayroll. When we call, they know our names and how our system is constructed. They offer real solutions that address the needs, and in those rare instances where a solution does not exist, they huddle with the rest of their team to find one. Customer service does not get any better than this! Review collected by and hosted on G2.com.

While this is probably unique to us, it is probably the one area that I would like to see improved. The attendance points system is "fragmented," meaning that parts of it exist in different areas of the system. Once we learned this, we were able to work with it just fine, but it took some figuring out. Also on the points system, the rules are not automatically applied. The system requires someone to run the rules on a periodic (we do it weekly) basis. While again not a significant issue in the greater scheme of the system, it does present more processing than we had with our previous provider. However gains in almost all other areas offsets this.

We employ a number of temp agency employees, and adding them to the time and attendance portion of the software is cumbersome at best. The system is not designed to handle temporary employees, and as such we have to disable certain required fields before we are able to add temp employees. There are at least 4 fields that need values specific for temporary employees to avoid putting them through payroll or having them show on reports with our in-house employees. It's a "nice to have" and not a deal-breaker, but refining the system to make temp employee management more streamlined would be nice.

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The ProPayroll team was extremely knowledgeable, helpful, and patient over the course of our transition from ADP to ProPayroll. They were always available for phone meetings and short calls and responded quickly to any concerns or questions we had. When we caught and error or when something needed to be changed, they always corrected the issue quickly. They were very concerned with accuracy and always acted with professionalism. Review collected by and hosted on G2.com.

ProPayroll had been billed to me as being a very intuitive system. I do find it easy to navigate after having spent several weeks in the system, but getting started in the system was difficult and time-consuming. Review collected by and hosted on G2.com.

ProPayroll has a team like no other. They have answered all my questions in a very clear, timely and professional manner. They have walked me through they system and explained the diverse tools available. I can reach them either by phone or email and have always been contacted back immediately. They work in a very organized fashion and always willing to help. They're very knowledgable with their software. They have made the payroll portion of my duties very easy. Review collected by and hosted on G2.com.

Honestly can't think of anything. We have been with them approximately 8 years and never had a bad experience. Review collected by and hosted on G2.com.

I like the customer support the best. The staff at ProPayroll are extremely helpful and knowledgeable about their product. You can ask a question to anyone at ProPayroll and if they don't know the answer (most of the time they do), then they will make it their priority to ensure that they find out and get back to me as soon as possible.

I also like the fact that the transition wasn't too difficult coming from a bookkeeper doing my payroll to having ProPayroll doing it. I gave them my requirements and they setup the rules in the system to get the time-keeping and payroll going. Review collected by and hosted on G2.com.

I would say that the the things I don't like are trivial. This would include inputting employee schedule into the ProPayroll time-keeping system. This is not unique to ProPayroll - I would have track this no matter how I performed payroll. Nor is tthis difficult, I just don't like doing it. Review collected by and hosted on G2.com.

The customer service is superb - they are always willing to take the time to help out right away with any concerns. Review collected by and hosted on G2.com.

Adding employees is not that easy - insuring that all is set up correctly. Review collected by and hosted on G2.com.

We are very happy with Propayroll and especially appreciate the seamless interface with our Kronos timeclocks. Review collected by and hosted on G2.com.

I would like to see a more robust report writer. Review collected by and hosted on G2.com.

That’s a tough one but if I had to choose, I would say their customer service team - they are outstanding! Everyone is extremely knowledgeable, professional, friendly and polite. They can usually take care of your questions/issues immediately, but if they are unsure, they find the correct solution and get back to you as soon as possible.

We started working with ProPayroll in 2006. The application at that time was strictly payroll. Although it was extremely intuitive and allowed custom reporting, we needed to keep separate spreadsheets for HR related data. A few years ago, we started researching other payroll companies that offered the entire suite including HR and time and attendance, but could never find any that offered enough to make us want to leave the team at ProPayroll. Needless to say, we were ecstatic when informed they would be offering the current application.

The conversion was pretty much seamless. The training and support were, and continue to be exemplary.

There are so many pros to this application, such as being able to permanently (or temporarily) customize each form, download each form, search, etc. I also love the “Utilities” functionality on each form. It allows you to stay within a specific form such as Employee Information, and drill down into multiple other forms, such as timesheets, pay statements, time off requests, audit trail, etc. Another great feature is the Benefit Statement. This allows each employee to see just how much their employer is paying for their benefits. I used to spend hours at the end of the year pulling this information together, now the employees can see it right on their pay statements each week. Review collected by and hosted on G2.com.

This took a while to think of and luckily, it is extremely trivial. The navigation path at the top of the form is not “clickable”. I guess that is a habit I have gotten into with other applications, but all I had to do was get in the habit of clicking on “Previous Screen” in ProPayroll. Review collected by and hosted on G2.com.

Response to questions, problems or other issues. Any time I call I always get resolution to my issue and when you are processing payroll the one thing that is for sure there is a zero tolerance for mistakes, ProPayroll helps make sure that that is the case. Review collected by and hosted on G2.com.

There have been a few times over the years when something was changed in the way that they were doing the billing and what they thought would work did not, but they did get it fixed. Review collected by and hosted on G2.com.