The feature set of this product is extensive and comprehensive. Although the conversion from our former tool was challenging, the adoption of this tool by our whole team went extremely smooth and although we required new processes for everyone throughout the company, many of the users expressed the simplicity and intuitiveness of the system. The roll out went very smoothly. Even better than the product, which is great, is the customer service. Responses and resolutions of issues, whether initiated by phone or email is stellar! The staff is knowledgeable, helpful, patient and courteous. Most of the times that I have called for assistance, the person answering the phone was able to resolve my question immediately. If they were not able to, they would locate the correct person on their staff that could. I cannot say enough about the professionalism of the team at Fuse Workforce Management. Review collected by and hosted on G2.com.

As with any system, there is a few quirks that I needed to get used to but nothing of real significance. Review collected by and hosted on G2.com.

Fuse is a very customization-friendly program. Meaning that 80% of the program is build to fit your needs as a company, from everything to payroll, reports, page/profile set-up, on-boarding, open enrollment, etc.

Pulling reports is a breeze, mass editing, tracking hours, adding employees into the system( both one at a time and mass amounts of employees uploaded into the system).

Besides one customer service rep, their team is great and easy to work with and fun! Review collected by and hosted on G2.com.

Since the program can be customized in any way the customer sees fit, implementation is a huge thing to take on. My previous employer decided to roll out the system before it was completely built out which caused a lot of back fires on us(HR and Payroll team) because employees vacation hours weren't being tracked correctly, they could not see their beneficiaries, etc because we were still working with the Fuse team on building/molding the system to do exactly what we wanted to on the back end.

Their Open Enrollment set up is probably the one thing that is least flexible. It is hard to follow at times and is not something that you wouldnt have the opportunity to customize as much compared to the rest of the system Review collected by and hosted on G2.com.

Customer Service: I can't say enough about the customer service. The team of professionals are both knowledgeable and readily available to answer any questions thrown at them no matter how simple or complicated the issue.

The Product: The product itself is very user friendly and provides the flexibility to manipulate reports in several formats. There are several preset reports and/or you can create your own. Review collected by and hosted on G2.com.

I don't really have anything negative to say at this point. Review collected by and hosted on G2.com.

The Propayroll platform is so simple! I can export and extract data easily for any reporting or analysis I need to do, unlike the clunky systems of ADP. The people over there are awesome, too. They are so responsive to questions, I am never left having to wait on them! I have never experienced a higher level of customer service. I recommend them to business colleagues all of the time. I just can't say enough good things about them! Review collected by and hosted on G2.com.

Honestly, nothing major. Since the last upgrade to the "new look", the batch edit screen does get stuck at a column I have inserted for job name and service name. I used to be able to enter with my right hand only utilizing autocomplete, but it does't work anymore and I have to stop and click. Review collected by and hosted on G2.com.

The overall capabilities and flexibility of the tools completely address my needs... plus... the support is fantastic. The phone is staffed by people who KNOW the application and know how to address the myriad of requirements that often come up during the normal course of running a business. I'm no longer taking calls from other providers with other product offers! Review collected by and hosted on G2.com.

What I dislike isn't worth mentioning. Producing ad hoc reports could be a little more flexible, I suppose, but then again... with the support staff that's available, I've never had a hurdle I couldn't clear. Review collected by and hosted on G2.com.

My favorite aspect of the system is that we have really been able to customize it to fit our needs. Most of this customization is via settings changes or slight alterations on the back end. As time goes on we continue to learn more and more about the system and are able to make these adjustments ourselves as needed. However, if I ever need help I know my support team is a phone call or an email away. I'm constantly impressed with the follow-up time with any questions or issues we run into. Review collected by and hosted on G2.com.

We did not allow enough time for implementation and had to rush through some of the setup to get everything ready in time for payroll at the start of Q2 & open enrollment that same month. Both the implementation team and I may have been a bit ambitious just due to the sheer scope of the transition. Review collected by and hosted on G2.com.

Any questions or issues that arise, I know the staff at Fuse (previous ProPayroll) are just a phone call away. They are always knowledgeable and know our company. I don't feel like we are just another customer. I feel we get one-on-one support. Review collected by and hosted on G2.com.

There are a lot of steps to process payroll, it is intimidating to learn the system. However, once you learn the steps and how to correct issues, the system is very easy to use. Review collected by and hosted on G2.com.

No matter what time of day I call, the staff always has a smile and very pleasant to deal with, plus they are extremely helpful and very knowledgeable. The program is very user friendly and offers very detailed reports for any aspect of the payroll/time reporting process. The web-based software gives you current data and the look-back period is very useful. Having reports available online vs. having paper trails is best for our environment. Review collected by and hosted on G2.com.

The only thing I dislike is the fact that I can't be down there in Florida in the sunshine with them. I don't have any dislikes. We've been using Pro Payroll for 3 years now and there is nothing but great things to say. Review collected by and hosted on G2.com.

After several months of challenges and being utterly frustrated of the lack of response and professionalism with my former payroll service , I decided to respond to a solicitation email from Chris at ProPayroll and request further information about their service and product. From the initial conversation in was impressed. Liking what I was presented, I decided to move forward with ProPayroll. From the very beginning their implementation team, including Danielle, Greg and Ysoris have been absolutely phenomenal! I highly recommend ProPayroll to my fellow Human Resource peers. Review collected by and hosted on G2.com.

At this time I have found nothing to dislike. Review collected by and hosted on G2.com.

HR, Time, and Payroll are managed on one platform. No more logging into and syncing multiple systems. Their customer support is responsive, patient, and helpful. Review collected by and hosted on G2.com.

Not really a dislike, but the system has so many functions and capabilities that it takes a while to learn to use all of them. Review collected by and hosted on G2.com.