--- title: Fuse Workforce Management Reviews meta\_title: 'Fuse Workforce Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 61 reviews by the users' company size, role or industry to find out how Fuse Workforce Management works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 61 scale: '5' date\_modified: '2026-08-07' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### Fuse Workforce Management Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **customizability** of Fuse Workforce Management, enjoying tailored solutions and excellent support for their needs. [(3 mentions)](https://www.g2.com/products/fuse-workforce-management/reviews?filters%5Bsentiment_snippet%5D=1361075&qs=pros-and-cons#reviews) Users value the **knowledgeable customer support** of Fuse, which enhances efficiency and maximizes software utilization. [(2 mentions)](https://www.g2.com/products/fuse-workforce-management/reviews?filters%5Bsentiment_snippet%5D=1361093&qs=pros-and-cons#reviews) Users value the **customizability** of Fuse Workforce Management, enabling tailored solutions and empowering self-service capabilities. [(1 mentions)](https://www.g2.com/products/fuse-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2475970&qs=pros-and-cons#reviews) Users value the **easy customization** of Fuse Workforce Management, allowing tailored solutions that enhance functionality and user experience. [(1 mentions)](https://www.g2.com/products/fuse-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2475955&qs=pros-and-cons#reviews) Users love the **customization features** of Fuse, enabling tailored solutions and empowering employee self-service. [(1 mentions)](https://www.g2.com/products/fuse-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2475969&qs=pros-and-cons#reviews) Users express frustration with the **limited features** of Fuse, finding the system lacking functionality and requiring workarounds. [(3 mentions)](https://www.g2.com/products/fuse-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2510084&qs=pros-and-cons#reviews) Users find Fuse Workforce Management to be **not intuitive** , complicating basic tasks and hindering efficient usage. [(3 mentions)](https://www.g2.com/products/fuse-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2510086&qs=pros-and-cons#reviews) Users experience **poor customer support** with Fuse, finding their service inconsistent and staff often uninformed about the system. [(3 mentions)](https://www.g2.com/products/fuse-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2510100&qs=pros-and-cons#reviews) Users find the **complex reporting** in Fuse Workforce Management frustrating and difficult to navigate, affecting efficiency and accuracy. [(2 mentions)](https://www.g2.com/products/fuse-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2510105&qs=pros-and-cons#reviews) Users express frustration over **high fees** associated with Fuse Workforce Management, which add to their overall dissatisfaction with the service. [(2 mentions)](https://www.g2.com/products/fuse-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2510116&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Fuse Workforce Management ##### 1. Helpful Users appreciate the **customizability** of Fuse Workforce Management, enjoying tailored solutions and excellent support for their needs. [ See 3 mentions ](https://www.g2.com/products/fuse-workforce-management/reviews?filters%5Bsentiment_snippet%5D=1361075&qs=pros-and-cons#reviews) See Related User Reviews ![Jennifer N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer N.") JN Jennifer N. 5.0/5 "Customizable and Comprehensive HR Solution" What do you like about Fuse Workforce Management? I love the easy ability to customize Fuse Workforce Management to our needs. We were previously on another platform but the folks at Fuse showed us so SS Sherry S. Mid-Market (51-1000 emp.) 5.0/5 "Great Customer Service" What do you like about Fuse Workforce Management? I highly recommend this platform. It has many capabilities. Customer service agents are quick to respond and very knowledgable. ##### 2. Customer Support Users value the **knowledgeable customer support** of Fuse, which enhances efficiency and maximizes software utilization. [ See 2 mentions ](https://www.g2.com/products/fuse-workforce-management/reviews?filters%5Bsentiment_snippet%5D=1361093&qs=pros-and-cons#reviews) See Related User Reviews SS Sherry S. Mid-Market (51-1000 emp.) 5.0/5 "Great Customer Service" What do you like about Fuse Workforce Management? I highly recommend this platform. It has many capabilities. Customer service agents are quick to respond and very knowledgable. DM Donnie M. Small-Business (50 or fewer emp.) 5.0/5 "Fantastic Support" What do you like about Fuse Workforce Management? Fuse's knowledgeable support tea ensures we're fully leveraging the software. They proactively contact us regularly to review our processes and offer ##### 3. Customizability Users value the **customizability** of Fuse Workforce Management, enabling tailored solutions and empowering self-service capabilities. [ See 1 mentions ](https://www.g2.com/products/fuse-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2475970&qs=pros-and-cons#reviews) See Related User Reviews ![Jennifer N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer N.") JN Jennifer N. 5.0/5 "Customizable and Comprehensive HR Solution" What do you like about Fuse Workforce Management? I love the easy ability to customize Fuse Workforce Management to our needs. We were previously on another platform but the folks at Fuse showed us so ##### 4. Customization Users value the **easy customization** of Fuse Workforce Management, allowing tailored solutions that enhance functionality and user experience. [ See 1 mentions ](https://www.g2.com/products/fuse-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2475955&qs=pros-and-cons#reviews) See Related User Reviews ![Jennifer N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer N.") JN Jennifer N. 5.0/5 "Customizable and Comprehensive HR Solution" What do you like about Fuse Workforce Management? I love the easy ability to customize Fuse Workforce Management to our needs. We were previously on another platform but the folks at Fuse showed us so ##### 5. Customization Features Users love the **customization features** of Fuse, enabling tailored solutions and empowering employee self-service. [ See 1 mentions ](https://www.g2.com/products/fuse-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2475969&qs=pros-and-cons#reviews) See Related User Reviews ![Jennifer N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer N.") JN Jennifer N. 5.0/5 "Customizable and Comprehensive HR Solution" What do you like about Fuse Workforce Management? I love the easy ability to customize Fuse Workforce Management to our needs. We were previously on another platform but the folks at Fuse showed us so ### 5 Cons or Disadvantages of Fuse Workforce Management ##### 1. Limited Features Users express frustration with the **limited features** of Fuse, finding the system lacking functionality and requiring workarounds. [ See 3 mentions ](https://www.g2.com/products/fuse-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2510084&qs=pros-and-cons#reviews) See Related User Reviews ![Kylie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kylie H.") KH Kylie H. Mid-Market (51-1000 emp.) 0.5/5 "Overpromising, underdelivering, mediocre system" What do you dislike about Fuse Workforce Management? The list is long. Clocking in and out, which should be simple, often timed out for our hourly employees through the app and the punch correction p DB Daelyn B. Mid-Market (51-1000 emp.) 5.0/5 "Incredible customer service!" What do you dislike about Fuse Workforce Management? We haven't had any major challenges. There are some functions we would like the system to do, but there are some limitations to the system's capabili ##### 2. Not Intuitive Users find Fuse Workforce Management to be **not intuitive** , complicating basic tasks and hindering efficient usage. [ See 3 mentions ](https://www.g2.com/products/fuse-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2510086&qs=pros-and-cons#reviews) See Related User Reviews ![Kylie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kylie H.") KH Kylie H. Mid-Market (51-1000 emp.) 0.5/5 "Overpromising, underdelivering, mediocre system" What do you dislike about Fuse Workforce Management? The list is long. Clocking in and out, which should be simple, often timed out for our hourly employees through the app and the punch correction p ![Raven M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raven M.") RM Raven M. Mid-Market (51-1000 emp.) 0.5/5 "Expectations fell flat on arrival" What do you dislike about Fuse Workforce Management? For a system that asks you if you’re “Sick of Hard-to-Use Tools That Don't Talk to Each Other?” it’s crazy they don’t provide a system that's easy to ##### 3. Poor Customer Support Users experience **poor customer support** with Fuse, finding their service inconsistent and staff often uninformed about the system. [ See 3 mentions ](https://www.g2.com/products/fuse-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2510100&qs=pros-and-cons#reviews) See Related User Reviews ![Kylie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kylie H.") KH Kylie H. Mid-Market (51-1000 emp.) 0.5/5 "Overpromising, underdelivering, mediocre system" What do you dislike about Fuse Workforce Management? The list is long. Clocking in and out, which should be simple, often timed out for our hourly employees through the app and the punch correction p ![Raven M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raven M.") RM Raven M. Mid-Market (51-1000 emp.) 0.5/5 "Expectations fell flat on arrival" What do you dislike about Fuse Workforce Management? For a system that asks you if you’re “Sick of Hard-to-Use Tools That Don't Talk to Each Other?” it’s crazy they don’t provide a system that's easy to ##### 4. Complex Reporting Users find the **complex reporting** in Fuse Workforce Management frustrating and difficult to navigate, affecting efficiency and accuracy. [ See 2 mentions ](https://www.g2.com/products/fuse-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2510105&qs=pros-and-cons#reviews) See Related User Reviews ![Raven M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raven M.") RM Raven M. Mid-Market (51-1000 emp.) 0.5/5 "Expectations fell flat on arrival" What do you dislike about Fuse Workforce Management? For a system that asks you if you’re “Sick of Hard-to-Use Tools That Don't Talk to Each Other?” it’s crazy they don’t provide a system that's easy to ![Caryn S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caryn S.") CS Caryn S. Small-Business (50 or fewer emp.) 0.0/5 "Unintuitive, clunky system." What do you dislike about Fuse Workforce Management? Nothing was intuitive. Everything from searching for it in the app store and inputting credentials to login for the first time (I had a two page instr ##### 5. High Fees Users express frustration over **high fees** associated with Fuse Workforce Management, which add to their overall dissatisfaction with the service. [ See 2 mentions ](https://www.g2.com/products/fuse-workforce-management/reviews?filters%5Bsentiment_snippet%5D=2510116&qs=pros-and-cons#reviews) See Related User Reviews MN Monica N. Enterprise (\> 1000 emp.) 4.5/5 "Exceptional Support and Streamlined Implementation with FUSE" What do you dislike about Fuse Workforce Management? The account login process is not very user-friendly. Employees frequently get locked out and often need to reset their passwords. Additionally, it wou ![Kylie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kylie H.") KH Kylie H. Mid-Market (51-1000 emp.) 0.5/5 "Overpromising, underdelivering, mediocre system" What do you dislike about Fuse Workforce Management? The list is long. Clocking in and out, which should be simple, often timed out for our hourly employees through the app and the punch correction p ![Verified User in Environmental Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Environmental Services") AE Verified User in Environmental Services Mid-Market (51-1000 emp.) 12/29/2022 "Fuse far exceeds other HRIS vendors we've used" 5/5 What do you like best about Fuse Workforce Management? They are extremely familiar with the Kronos platform they support and can solve deeply technical problems Review collected by and hosted on G2.com. What do you dislike about Fuse Workforce Management? I've been pleased with all aspects of their service. Review collected by and hosted on G2.com. What problems is Fuse Workforce Management solving and how is that benefiting you? Fixing myriad problems from a botched implementation by a prior vendor and thereby enabling us the use the system effectively. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Aaron R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaron R.") AR Aaron R. Vice President/ Sr. Director HR Mid-Market (51-1000 emp.) 2/23/2021 "Vice President" 5/5 What do you like best about Fuse Workforce Management? The staff is always the same in and out. You have a question on payroll you get beckie, you have HRCM or HRIS you Get Danielle or Ysoris. Its always the same person and they get to know you and they get to know your company and it makes the service aspect the best. Hands down, smaller the company the better. We usually work with Danielle on a bulk of the support requests, shes amazing and is always knowing our business model and is always prepared to help us out, she makes it so that she understands us and we understand her. The company has a lot of folks that are subject matter experts, so therefore you wont get a person that doesnt know something about payroll and then try to blow smoke. A good portion of the time their recommendations are spot on. Also, Greg and John are amazing and they have an open line of communication to them for the customers. You ask for their help, they make time to get the answer and make it right (analogy). Review collected by and hosted on G2.com. What do you dislike about Fuse Workforce Management? Turn around time might be slow, but when the answers come, then you get the superior service. However, the service is the best that it can be given the resources that they have. Sometimes the rep will give you the answers that they feel are correct, but once you get down to the nut and bolts of the problem their service and knowledge take over. Sometimes, I think that the service might have too little server space or something to that effect, so if they get a high traffic day it kills everything for the entire client listing. We try to help out where can and cut back on the usage. Communication via email can be spotty as we have a three administrators for the system. Some folks get the emails and another gets the others. They are never the same to the same people. Review collected by and hosted on G2.com. What problems is Fuse Workforce Management solving and how is that benefiting you? getting arid of the paper, better workflow. The benefits portal made my job and our brokers job 100% easier. Fuse is the perfect for a small HR team or a small HR and Payroll team. The support staff allows for an off shoot of the teams to help balance the work flow and make it easier for the customers. Furthermore, we did online benefits this year. The team at Fuse teamed up with us and made the custom benefits portal for myself and for our broker. It was the first year that we had a new broker, new system, and new carrier. Fuse helped tie up the loose ends and make the kick off and roll the best yet. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CS Cindy S. Director, Office Operations Small-Business (50 or fewer emp.) 2/23/2021 "The Epitome of Customer Service" 5/5 What do you like best about Fuse Workforce Management? The Fuse Workforce Customer Service team is THE BEST bar none. They are quick to respond, very knowledgeable and extremely kind. Fuse's employees have been with them for many years, which suggests to me that they are treated very well. It's great to be able to call and hear the same trusted voices year after year. And, unlike the customer service team members at other organizations, it never feels like you're bothering Fuse's employees when you contact them. They are cheerful, helpful and highly personable. Review collected by and hosted on G2.com. What do you dislike about Fuse Workforce Management? I haven't found anything I dislike about Fuse Workforce Management yet. In fact, prior to Fuse having a full HR management system, I chose an outside vendor for HR management. That vendor "threw in" payroll as a freebie, so I left Fuse for about a month in or around 2009 as a cost-saving measure. After a miserable implementation experience with the new vendor, I quickly returned to Fuse and haven't considered looking elsewhere again. I've learned the hard way that when something's not broken, one shouldn't try to fix it. Review collected by and hosted on G2.com. Recommendations to others considering Fuse Workforce Management: I recommend Fuse Workforce Management for anyone wanting to outsource payroll. Their fees are reasonable and their support can't be beat. Review collected by and hosted on G2.com. What problems is Fuse Workforce Management solving and how is that benefiting you? We use Fuse Workforce Management for payroll exclusively. They stay on top of regulatory and other compliance-related changes and are quick to take over when situations arise and see them through to resolution. Luckily, this is the exception, not the norm, as issues are very infrequent and usually are a result of other agency failures (not Fuse's). For example, one state never sends out our annual unemployment tax rate notices. The assumption was that since we had no turnover in that state, the rate was remaining unchanged. This was incorrect. When I reached out to Fuse about the issue, not only did they immediately correct the rates for the corresponding time periods and process the resulting tax payments, they also wrote to the state on our behalf, requesting a waiver or penalties and interest, a service they offered without us having to request it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Mid-Market (51-1000 emp.) 2/23/2021 "Excellent Service!" 5/5 What do you like best about Fuse Workforce Management? Fuse customer service is unparalleled! Whenever I need assistance I can always count on a member of the Client Success Team. I receive guidance over the phone, through email, and through screen-sharing. No matter how big or small my issue is I always receive the same level of service. Review collected by and hosted on G2.com. What do you dislike about Fuse Workforce Management? There isn't really anything that I do not like about Fuse. The only thing that could have been an issue for me is that they are on the east coast while I am on the west coast. But they have customer service in my time zone now! Review collected by and hosted on G2.com. What problems is Fuse Workforce Management solving and how is that benefiting you? With Fuse Workforce Management we have streamlined our processes in Human Resources. We use the Time & Attendance, Payroll, and Recruitment modules. There are still other areas to explore within the program, which my company is looking forward to taking advantage of. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 2/23/2021 "Good Plataform" 4/5 What do you like best about Fuse Workforce Management? Customer Services is very good, the web is friendly Review collected by and hosted on G2.com. What do you dislike about Fuse Workforce Management? Change the website frequently, and don't inform it before Review collected by and hosted on G2.com. What problems is Fuse Workforce Management solving and how is that benefiting you? Payroll, and Human Resources Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Veterinary](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Veterinary") AV Verified User in Veterinary Small-Business (50 or fewer emp.) 12/18/2018 "Too Complex for a Small Business " 0/5 What do you like best about Fuse Workforce Management? They have a lot of detailed reports. Members of their support team are helpful. It gets the job done. Review collected by and hosted on G2.com. What do you dislike about Fuse Workforce Management? The system is not intuitive in the slightest. Finding something on the menu always requires diving down rabbit holes of menus. Payroll takes literally at least 20 steps to run. Every time an employee submits a timesheet change request, the system gives an error that the correction contradicts their current timesheet and you have to fix everything manually. You can never delete the notifications in the upper right hand corner; they build up and linger forever. (Even called and and asked about that, and there was no solution). Review collected by and hosted on G2.com. What problems is Fuse Workforce Management solving and how is that benefiting you? Payroll & Time Tracking Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Niven P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Niven P.") NP Niven P. Infrastructure Analyst - Global Services Oil & Energy Mid-Market (51-1000 emp.) 5/31/2018 "What more coud you say..." 5/5 What do you like best about Fuse Workforce Management? The software is rockstar and does eveything i ever need it to... but the best part is the people of FUSE. Most Cust Svc gives you either Friendly or Knowledgeable... not a lot give you both... and NOT a lot give you that in all employees. I never get passed around a call center with FUSE. I have dealt with them for almost 2 years and would recommend them to any and all future places of employment. LOVE that you can export any screen you are looking at into xlsx, pdf, etc. That is the greatest convenience, and customizing my selected columns, and saving those for future/frequent use... BUTTER BABY. Review collected by and hosted on G2.com. What do you dislike about Fuse Workforce Management? I honestly don't know what to say for this section, because i can't come up with something i truly dislike about using their platform. I don't like that they are in Florida and I'm in Texas, so i can't go by and High Five them. Review collected by and hosted on G2.com. Recommendations to others considering Fuse Workforce Management: Step 1. Call Greg Step 2. You're done. Review collected by and hosted on G2.com. What problems is Fuse Workforce Management solving and how is that benefiting you? Benefits (including Enrollment), ACA, PTO, Payroll, W2 distribution, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite AP Aaron P. Mid-Market (51-1000 emp.) 5/31/2018 "An amazing platform and company" 5/5 What do you like best about Fuse Workforce Management? For our company to really get ahead and be able to set ourselves apart, we needed to be able to efficiently gather and use payroll data effectively. Really being able to drill down and use those metrics to drive our business. Fuse has the reporting tools to allow you to do just that. From exporting options, to being able to automate reports, it has what you need. Another area that I really enjoy from the platform is the fact that all data seamlessly flows from one module to the next. Employee’s profile, benefits or HR – No problem, any data about all employees is in a single location and you can easily see it all in an organized manner. The other area that really makes the company shine is their support. Super helpful and always professional makes it a joy to work with them. I have never been in a spot where I felt “stuck”. There is always a next step or a firm drive to resolution. Review collected by and hosted on G2.com. What do you dislike about Fuse Workforce Management? I actually found it hard to add something in the Dislike box, which doesn't happen to often. If there is an area I was not totally satisfied in ( More to my own limiting factors ) was not being able to get the large number of features implemented yet. Since the platform is designed extremely robust it does take a while to set every feature up for your company. Review collected by and hosted on G2.com. Recommendations to others considering Fuse Workforce Management: For a complete worry free solution for payroll, HR, time and attendance tracking, do yourself a favor and take a serious look at Fuse. Review collected by and hosted on G2.com. What problems is Fuse Workforce Management solving and how is that benefiting you? In addition the the issue I listed above on being able to deep dive into the payroll data, it allowed us to take the ERP approach to several departments. Being able to track and trend data across multiple platforms has many many advantages. Being able to standardize many processes not only saves time but provides consistent results. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Sun Air Jets H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sun Air Jets H.") SH Sun Air Jets H. Human Resources and Payroll Manager Airlines/Aviation Mid-Market (51-1000 emp.) 7/27/2016 "Absolutely the BEST!!" 5/5 What do you like best about Fuse Workforce Management? Fuse has a great Customer Support team. They are very friendly and knowledgeable. They are quick to help and resolve any issues that may occur. Fuse is very user friendly and easy to navigate. Review collected by and hosted on G2.com. What do you dislike about Fuse Workforce Management? There is nothing that I can think of that I dislike about Fuse. Review collected by and hosted on G2.com. What problems is Fuse Workforce Management solving and how is that benefiting you? Being able to utilize one system for timeclock, time sheets and payroll has centralized the process which make time for payroll more efficient. I am excited to also start using the HR side of Fuse. So much this program can do! Review collected by and hosted on G2.com. Show More 12/26/2017 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Whitney R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Whitney R.") WR Whitney R. Human Resource Manager Fund-Raising Mid-Market (51-1000 emp.) 5/27/2016 "Great Payroll Platform with Even Better Support" 5/5 What do you like best about Fuse Workforce Management? The support for customers is second to none. Coming from ADP and their terrible service, Fuse is such a breath of fresh air. I have one phone number to call and/or one email address to submit to. I communicate with them and they communicate with me in multiple ways. It is fast and easy to get ahold of support. AND they are helpful. I always talk to the same few people and they are familiar with our Company and its payroll setup. I also love the reporting. Even if it's just a simple question I have, I can modify, sort or create a report in seconds to get the answer. Review collected by and hosted on G2.com. What do you dislike about Fuse Workforce Management? The platform is so powerful with so many capabilities that there is still a portion of it that I am underutilizing. However, this is no one's fault but my own. There are learning modules right within the system, and support is only a call or an email away. Review collected by and hosted on G2.com. Recommendations to others considering Fuse Workforce Management: Do you due diligence when researching payroll companies, but make sure this one is on the list. The staff are so friendly and helpful every step of the way, from the transition all the way through current. Review collected by and hosted on G2.com. What problems is Fuse Workforce Management solving and how is that benefiting you? Payroll, HRIS system, Time and Attendance, Benefits and enrollment, FMLA tracking, ACA reporting, etc. The reporting features are AMAZING. Almost every screen is able to be customized and exportable. This feature alone has helped to save time on both the payroll end and the HR end. We are also able to set up hourly employees remotely using their web-based time system. We can lock it down by IP address or through geo-mapping. This saves us from having to enter these timesheets manually. Even though we didn't switch to Fuse until January 1st, 2016, they still were able to complete our 2015 1095-Cs and 1094-C. We imported the data necessary and they completed the reports. I look forward this year to doing our full open enrollment process through the Fuse system, completely paper-free! There are plenty more, but these are some of the first that came to mind. Review collected by and hosted on G2.com. 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