# Best Co-Browsing Software - Page 2 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Co-browsing software, also known as collaborative browsing software or co-surfing software, enables customers to share their screen and allows agents to jointly navigate a web page, which provides real-time customer support. This process happens instantly and does not require downloading software or installing extensions. The customer support agent initiates a co-browsing session with the customer, and by accepting the invite, the agent can then get an accurate visual representation of the customer’s view of the website. This empowers the agents to take temporary control of the customer’s screen to guide them through complex transactions and processes when placing a purchase order. Unlike [screen sharing software](https://www.g2.com/categories/screen-sharing), co-browsing software only shares the user's web browser or mobile application, not the entire desktop. It does not allow the agents to view any other web page or tabs other than the ones permitted due to secured field masking or data masking, which is when customers can enter sensitive information without the agent seeing the characters registered. To qualify for inclusion in the Co-Browsing category, a product must: - Provide the ability to allow view-only and edit access of user’s web browsers - Integrate with other [customer service software](https://www.g2.com/categories/customer-service) like live chat software, [video conferencing software](https://www.g2.com/categories/video-conferencing), etc. ## Top Co-Browsing Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,935 reviews) | Cross-platform remote screen control and support | "[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)" | | 2 | [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) | 4.7/5.0 (689 reviews) | Unattended remote access with live co-browsing | "[Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting](https://www.g2.com/survey_responses/zoho-assist-review-12732350)" | | 3 | [Glia](https://www.g2.com/products/glia/reviews) | 4.8/5.0 (86 reviews) | Real-time co-browsing for digital financial service | "[Seamless Channel Switching, Unmatched Support](https://www.g2.com/survey_responses/glia-review-11801729)" | | 4 | [Channel.me Cobrowsing](https://www.g2.com/products/channel-me-cobrowsing/reviews) | 4.5/5.0 (77 reviews) | No-download cobrowsing for real-time web guidance | "[It's my wonder tool for work.](https://www.g2.com/survey_responses/channel-me-cobrowsing-review-10849671)" | | 5 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,466 reviews) | Omnichannel co-browsing within unified contact center flows | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 6 | [Co-Browsing](https://www.g2.com/products/sariska-co-browsing/reviews) | 4.5/5.0 (51 reviews) | Real-time agent-guided customer screen resolution | "[Enhances Support with Seamless, Secure Collaboration](https://www.g2.com/survey_responses/co-browsing-review-12226059)" | | 7 | [Realtime](https://www.g2.com/products/recursive-labs-realtime/reviews) | 4.5/5.0 (40 reviews) | Visual co-browsing for real-time customer resolution | "[Helpful and efficient platform for clinical trial management](https://www.g2.com/survey_responses/realtime-review-11447567)" | | 8 | [Talisma Chat & Cobrowse](https://www.g2.com/products/talisma-chat-cobrowse/reviews) | 4.2/5.0 (23 reviews) | Real-time co-browsing for guided customer resolution | "[EASY TO USE](https://www.g2.com/survey_responses/talisma-chat-cobrowse-review-10892198)" | | 9 | [Upscope](https://www.g2.com/products/upscope/reviews) | 4.7/5.0 (115 reviews) | No-download co-browsing for live customer guidance | "[Game changing for CS teams](https://www.g2.com/survey_responses/upscope-review-10730077)" | | 10 | [Surfly](https://www.g2.com/products/surfly/reviews) | 4.8/5.0 (90 reviews) | No-download co-browsing for customer support | "[The best and easiest co-browsing tool I've found](https://www.g2.com/survey_responses/surfly-review-10042079)" | ## G2 Grid® for Co-Browsing Software ![G2 Grid® for Co-Browsing Software plotting products by satisfaction and market presence](https://www.g2.com/categories/co-browsing/grids.png?focus%5B%5D=2397&focus%5B%5D=15890&focus%5B%5D=28903&focus%5B%5D=125380&focus%5B%5D=4215&focus%5B%5D=1315439&focus%5B%5D=145846&focus%5B%5D=85695) Highlighted products: TeamViewer, Zoho Assist, Glia, Channel.me Cobrowsing, Genesys Cloud CX, Co-Browsing, Realtime, and Upscope. Underlying data: [Grid® JSON](https://www.g2.com/categories/co-browsing/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=zoho-assist&focus%5B%5D=glia&focus%5B%5D=channel-me-cobrowsing&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=sariska-co-browsing&focus%5B%5D=recursive-labs-realtime&focus%5B%5D=upscope) ## How Many Co-Browsing Software Products Does G2 Track? **Total Products under this Category:** 37 ### Category Stats (Jul 2026) - **Average Rating**: 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Fullview (+0.38%) - Among all products in this category, Fullview recorded the largest rating increase compared to last month *Last updated: July 15, 2026* ## How Does G2 Rank Co-Browsing Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 7,600+ Authentic Reviews - 37+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Co-Browsing Software Is Best for Your Use Case? - **Leader:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Highest Performer:** [Channel.me Cobrowsing](https://www.g2.com/products/channel-me-cobrowsing/reviews) - **Easiest to Use:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Top Trending:** [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - **Best Free Software:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) --- **Sponsored** ### Surfly Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see.  With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.  Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include:  - Document sharing  - Video chat  - Control switching  - Field masking  - Action logs - Behaviour control  - Customisable UI - Security and privacy compliance - Single sign on  [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2632&secure%5Bchosen_at%5D=2026-07-15T14%3A22%3A51Z&secure%5Bdisplayable_resource_id%5D=2632&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2632&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=30664&secure%5Bresource_id%5D=2632&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fco-browsing%3Fopen_modal_url%3D%252Fproducts%252Ffullview%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fco-browsing%2526source%253Dcategory&secure%5Btoken%5D=5ff3e9698e81719c5796beb120679d7e353dfb626082852872de4718c4677548&secure%5Burl%5D=https%3A%2F%2Fwww.surfly.com%2Ffeatures&secure%5Burl_type%5D=product_website) --- ## What Are the Top-Rated Co-Browsing Software Products in 2026? ### 1. [RemoteHQ](https://www.g2.com/products/remotehq/reviews) RemoteHQ is an online collaborative browsing platform for remote and hybrid teams. With its revolutionary Remote Browser, you can co-browse and co-edit any web app with your team or customers. Think of it as interactive screen sharing. With RemoteHQ, your virtual meetings just got a whole lot more collaborative. All meeting participants can work - review, edit, create - from the same screen, as if they are working side by side. Teams can co-browse the web bypassing miscommunication between users and replacing screen share, a 30+ year old invention. **Average Rating:** 4.4/5.0 **Total Reviews:** 16 **How Do G2 Users Rate RemoteHQ?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) - **Real Time Assistance:** 9.4/10 (Category avg: 8.7/10) - **Data Masking:** 9.4/10 (Category avg: 8.9/10) - **Access Control:** 8.9/10 (Category avg: 9.0/10) **Who Is the Company Behind RemoteHQ?** - **Seller:** [RemoteHQ](https://www.g2.com/sellers/remotehq) - **HQ Location:** Boston, Massachusetts - **Twitter:** @HQRemote (533 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/remote-hq (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are Recent G2 Reviews of RemoteHQ? **"[Real-time co-navigation and screen sharing, an asset for demonstrations](https://www.g2.com/survey_responses/remotehq-review-12063438)"** **Rating:** 4.0/5.0 stars *— Verified User in Environmental Services* [Read full review](https://www.g2.com/survey_responses/remotehq-review-12063438) --- **"[Reduced the need for lengthy email chains](https://www.g2.com/survey_responses/remotehq-review-9957650)"** **Rating:** 4.5/5.0 stars *— KOMI D.* [Read full review](https://www.g2.com/survey_responses/remotehq-review-9957650) --- ### 2. [Talkative](https://www.g2.com/products/talkative/reviews) Talkative provides contact centre leaders with a secure, AI customer service solution that’s always evolving, infinitely scalable, and delivers value fast. We help customer service, support, and sales teams deliver fast, scalable, and brand-consistent service - across voice, chat, messaging, and more. With Talkative, you get LLM-powered voice AI and chatbots, AI-enhanced live chat and messaging (including WhatsApp, Facebook Messenger, and SMS), and powerful agent assist tools - all connected through one flexible platform that integrates seamlessly with your CRM and contact centre systems. Trained on your knowledge base and customisable to your brand, Talkative’s prompt-based AI delivers multilingual, compliant support at scale - while ensuring smooth handovers to human agents when needed. Trusted by leading organisations like Healthspan, Bugaboo, Claridge’s, PayPoint, and Lululemon, Talkative has helped customers achieve: - Up to 90% containment on AI conversations - 89% CSAT for AI interactions - 39% increase in average order value Whether you’re looking to improve efficiency, reduce costs, or deliver exceptional CX, Talkative gives your teams the AI tools to thrive. **Average Rating:** 5.0/5.0 **Total Reviews:** 24 **How Do G2 Users Rate Talkative?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Real Time Assistance:** 10.0/10 (Category avg: 8.7/10) - **Data Masking:** 10.0/10 (Category avg: 8.9/10) - **Access Control:** 10.0/10 (Category avg: 9.0/10) **Who Is the Company Behind Talkative?** - **Seller:** [Talkative](https://www.g2.com/sellers/talkative) - **HQ Location:** Newport, Wales - **LinkedIn® Page:** https://www.linkedin.com/company/talkativeuk/ (30 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 54% Mid-Market, 29% Small-Business #### What Are Talkative's Pros and Cons? **Pros:** - Customer Support (3 reviews) - Helpful (3 reviews) - Easy Setup (2 reviews) - AI Efficiency (1 reviews) - Artificial Intelligence (1 reviews) **Cons:** - Complex Usage (1 reviews) - Difficult Setup (1 reviews) ### What Do G2 Reviewers Say About Talkative? *AI-generated summary from verified user reviews* **Pros:** - Users praise Talkative's **responsive customer support** , highlighting their dedication and effectiveness in resolving queries and setup. - Users commend the **helpful support** provided by Talkative, enhancing their experience with efficient setup and solutions. - Users find the **easy setup** of Talkative beneficial, with excellent support ensuring smooth integration and functionality. - Users love the **AI efficiency** of Talkative, highlighting its quick setup and responsive support for chatbots. - Users find Talkative's **AI capabilities** helpful and responsive, enhancing the chatbot setup process effectively. **Cons:** - Users find the **initial setup daunting** , although Jasmine's portal simplifies the process into manageable modules. - Users find the **difficult setup** intimidating initially, but appreciate the logical breakdown provided for assistance. #### What Are Recent G2 Reviews of Talkative? **"[Great experience so far](https://www.g2.com/survey_responses/talkative-review-10978062)"** **Rating:** 5.0/5.0 stars *— Mike B.* [Read full review](https://www.g2.com/survey_responses/talkative-review-10978062) --- **"[Exceptional Customization and Stellar Support](https://www.g2.com/survey_responses/talkative-review-13096226)"** **Rating:** 5.0/5.0 stars *— Verified User* [Read full review](https://www.g2.com/survey_responses/talkative-review-13096226) --- #### What Are G2 Users Discussing About Talkative? - [What is Talkative used for?](https://www.g2.com/discussions/what-is-talkative-used-for) ### 3. [REVE Chat](https://www.g2.com/products/reve-chat/reviews) REVE Chat is a powerful AI-first omnichannel customer engagement platform that enables businesses to connect, support, and convert users across all major digital touchpoints — from your website to messaging apps and mobile platforms. With a unified platform for live chat, LLM-driven Chatbot & AI Agents, automated campaigns, ticketing, and voicebots, REVE Chat gives you complete control over the customer journey — across WhatsApp, Instagram, Facebook Messenger, Telegram, YouTube, Google My Business, Play Store, App Store, and in-app SDKs, alongside integrations with your CRM, helpdesk, and analytics tools. Whether you're handling high-volume support, driving sales via automation, or delivering proactive onboarding, REVE Chat helps your team work smarter with a mix of automation, AI, and human support — all from one platform. **Average Rating:** 4.6/5.0 **Total Reviews:** 15 **How Do G2 Users Rate REVE Chat?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) **Who Is the Company Behind REVE Chat?** - **Seller:** [Revechat](https://www.g2.com/sellers/revechat) - **Year Founded:** 2014 - **HQ Location:** Singapore, Singapore - **Twitter:** @REVEChat (1,216 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9260021/ (34 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 53% Mid-Market, 27% Small-Business #### What Are REVE Chat's Pros and Cons? **Pros:** - Chat Communication (3 reviews) - Customer Engagement (2 reviews) - Customer Support (2 reviews) - Customization (2 reviews) - User Insights (2 reviews) **Cons:** - Lagging Issues (1 reviews) - Learning Curve (1 reviews) - Not Intuitive (1 reviews) - Poor Integration (1 reviews) - Poor Interface Design (1 reviews) ### What Do G2 Reviewers Say About REVE Chat? *AI-generated summary from verified user reviews* **Pros:** - Users love the **user-friendly chat interface** of REVE Chat, enhancing customer engagement and support efficiency. - Users appreciate the **effective customer engagement** capabilities of REVE Chat, enhancing satisfaction and operational efficiency significantly. - Users value the **excellent customer support** from REVE Chat, noting quick responses and impactful assistance for improved satisfaction. - Users love the **customization options** of REVE Chat, allowing them to tailor the chat experience to their brand. - Users value the **user-friendly interface and robust features** of REVE Chat, enhancing customer support and satisfaction. **Cons:** - Users experience **lagging issues** in the chat interface, disrupting conversations and affecting overall usability of the app. - Users find the **learning curve steep** due to confusing documentation that delays access to essential features. - Users find the **documentation confusing** , making it challenging to locate essential information like the auth token and account ID. - Users experience **poor integration** with third-party tools, restricting functionality and causing frustrations in workflow efficiency. - Users find the **poor interface design** leads to lag and limits usability across devices, impacting overall communication. #### What Are Recent G2 Reviews of REVE Chat? **"[Great experience with simple way!](https://www.g2.com/survey_responses/reve-chat-review-11387586)"** **Rating:** 4.5/5.0 stars *— Luca R.* [Read full review](https://www.g2.com/survey_responses/reve-chat-review-11387586) --- **"[We just wanted to extend a big thank you for being a reliable partner over the past 13 Months.](https://www.g2.com/survey_responses/reve-chat-review-11328959)"** **Rating:** 5.0/5.0 stars *— Ar A.* [Read full review](https://www.g2.com/survey_responses/reve-chat-review-11328959) --- ### 4. [CBA Live Assist](https://www.g2.com/products/cba-live-assist/reviews) CBA Live Assist On-Premise is a secure, real-time customer service solution designed for financial institutions, governments, and businesses. Installed directly on your local server or private cloud, it offers full control while maintaining high-security standards. Features include co-browsing, audio, and video conversations, allowing agents to guide customers through web or mobile applications seamlessly. Our advanced media capabilities ensure reliable performance, even in challenging network conditions. With a global team across EMEA, the US, and APAC, we’re committed to driving customer-centric growth, delivering business-driven solutions, and fostering agile innovation. Elevate your customer interactions with CBA Live Assist On-Premise—where security meets seamless collaboration. **Average Rating:** 4.8/5.0 **Total Reviews:** 2 **How Do G2 Users Rate CBA Live Assist?** - **Real Time Assistance:** 8.3/10 (Category avg: 8.7/10) - **Data Masking:** 10.0/10 (Category avg: 8.9/10) - **Access Control:** 10.0/10 (Category avg: 9.0/10) **Who Is the Company Behind CBA Live Assist?** - **Seller:** [Communication Business Avenue](https://www.g2.com/sellers/communication-business-avenue) - **Year Founded:** 2006 - **HQ Location:** Yokosuka City, JP - **LinkedIn® Page:** https://www.linkedin.com/company/cba-gbl/ (35 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Mid-Market #### What Are CBA Live Assist's Pros and Cons? **Pros:** - Free Usage (1 reviews) - Screen Sharing (1 reviews) - Sharing (1 reviews) **Cons:** - Slow Performance (1 reviews) - Time Delays (1 reviews) ### What Do G2 Reviewers Say About CBA Live Assist? *AI-generated summary from verified user reviews* **Pros:** - Users find the **free usage** of CBA Live Assist invaluable for providing seamless support and guidance to customers. - Users value the **screen sharing feature** of CBA Live Assist, enhancing customer support and guidance effectively. - Users appreciate the **screen sharing feature** of CBA Live Assist, enhancing customer support and reassurance during navigation. **Cons:** - Users experience **slow performance** when switching between co-browsing sessions, which hinders efficient customer handling. - Users experience significant **time delays** when switching between co-browsing sessions, complicating multitasking with customers. #### What Are Recent G2 Reviews of CBA Live Assist? **"[Distracts the customer support flow](https://www.g2.com/survey_responses/cba-live-assist-review-10669040)"** **Rating:** 4.5/5.0 stars *— Pedro G.* [Read full review](https://www.g2.com/survey_responses/cba-live-assist-review-10669040) --- **"[Engage with your customers with advance technology!!!](https://www.g2.com/survey_responses/cba-live-assist-review-9653470)"** **Rating:** 5.0/5.0 stars *— Aaisha D.* [Read full review](https://www.g2.com/survey_responses/cba-live-assist-review-9653470) --- ### 5. [C-Zentrix Contact Center](https://www.g2.com/products/c-zentrix-contact-center/reviews) C-Zentrix: AI-Powered Omnichannel Contact Center Solutions C-Zentrix helps businesses deliver seamless customer experiences across every channel—voice, chat, email, WhatsApp, social media, and more. Serving 1500+ organizations globally in BFSI, BPO, Ecommerce, Travel, Hospitality, Healthcare, Education, and government projects, our platform combines AI, automation, and analytics to enhance engagement, efficiency, and customer satisfaction. Enhance Customer Interactions with Intelligent Automation: AI Chatbots – provide instant, 24/7 support across all channels Omnichannel Engagement – unify interactions across voice, chat, social, and messaging platforms Sentiment Analysis – understand customer emotions in real-time to improve service quality Agent Assist & Supervisor Assist – real-time guidance and monitoring for agents and supervisors Advanced Capabilities: AI-powered IVR, call routing, and campaign management Call & screen recording for training, quality, and compliance Seamless CRM and third-party integrations 70+ analytics and reports for actionable insights Why Choose C-Zentrix: Scalable, secure, and customizable for enterprises of any size Proven reliability with global brands and large government deployments AI-enabled platform driving higher productivity, customer satisfaction, and revenue **Average Rating:** 4.3/5.0 **Total Reviews:** 29 **How Do G2 Users Rate C-Zentrix Contact Center?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10) - **Real Time Assistance:** 10.0/10 (Category avg: 8.7/10) - **Data Masking:** 10.0/10 (Category avg: 8.9/10) - **Access Control:** 10.0/10 (Category avg: 9.0/10) **Who Is the Company Behind C-Zentrix Contact Center?** - **Seller:** [C-ZENTRIX](https://www.g2.com/sellers/c-zentrix) - **Year Founded:** 2005 - **HQ Location:** Gurgaon, India - **Twitter:** @czentrix (444 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/towards-vision-technologies/ (173 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services - **Company Size:** 45% Mid-Market, 28% Small-Business #### What Are C-Zentrix Contact Center's Pros and Cons? **Pros:** - Ease of Use (15 reviews) - Customer Support (7 reviews) - Features (7 reviews) - CRM Integration (5 reviews) - Easy Integrations (5 reviews) **Cons:** - Slow Speed (6 reviews) - Lagging Issues (5 reviews) - Slow Performance (5 reviews) - System Delays (4 reviews) - Expensive (3 reviews) ### What Do G2 Reviewers Say About C-Zentrix Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users find C-Zentrix Contact Center to be **easy to use** , appreciating its intuitive interface and seamless integrations. - Users appreciate the **round-the-clock customer support** of C-Zentrix, ensuring assistance is always available when needed. - Users appreciate the **extensive features** of C-Zentrix, especially its seamless integration and multi-language support. - Users value the **seamless CRM integration** of C-Zentrix, enhancing customer interaction and operational efficiency. - Users enjoy the **easy integrations** of C-Zentrix, which simplify setup and enhance customer interactions with CRM tools. **Cons:** - Users experience **slow speed** during high call volumes, causing delays in reporting and impacting user response times. - Users face **lagging issues** during high call volumes, impacting response times and overall performance significantly. - Users are frustrated with the **slow performance** during high call volumes, impacting response times and overall functionality. - Users report **system delays** during high call volumes, affecting response times and overall performance significantly. - Users find C-Zentrix Contact Center to be **expensive** , lacking additional features that justify the high cost. #### What Are Recent G2 Reviews of C-Zentrix Contact Center? **"[A good dialler for daily calling.](https://www.g2.com/survey_responses/c-zentrix-contact-center-review-10767682)"** **Rating:** 4.5/5.0 stars *— Mohd Saif A.* [Read full review](https://www.g2.com/survey_responses/c-zentrix-contact-center-review-10767682) --- **"[Intuitive Dashboard Makes C-Zentrix Easy for All Users](https://www.g2.com/survey_responses/c-zentrix-contact-center-review-10835218)"** **Rating:** 4.0/5.0 stars *— Aditya R.* [Read full review](https://www.g2.com/survey_responses/c-zentrix-contact-center-review-10835218) --- #### What Are G2 Users Discussing About C-Zentrix Contact Center? - [What is C-Zentrix Contact Center used for?](https://www.g2.com/discussions/what-is-c-zentrix-contact-center-used-for) ### 6. [eGain Cobrowse](https://www.g2.com/products/egain-cobrowse/reviews) eGain Cobrowse™ is a true cobrowsing technology (not just a screen-sharing feature) that enables your customer service and contact center agents to offer the digital support online customers need in the most human way possible. **Average Rating:** 4.3/5.0 **Total Reviews:** 2 **How Do G2 Users Rate eGain Cobrowse?** - **Real Time Assistance:** 3.3/10 (Category avg: 8.7/10) - **Data Masking:** 10.0/10 (Category avg: 8.9/10) - **Access Control:** 8.3/10 (Category avg: 9.0/10) **Who Is the Company Behind eGain Cobrowse?** - **Seller:** [eGain](https://www.g2.com/sellers/egain) - **Year Founded:** 1997 - **HQ Location:** Sunnyvale, CA - **Twitter:** @eGain (2,498 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8084/ (780 employees on LinkedIn®) - **Ownership:** NasdaqCM:EGAN **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are eGain Cobrowse's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Remote Support (1 reviews) - Simple (1 reviews) **Cons:** - Lagging Issues (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About eGain Cobrowse? *AI-generated summary from verified user reviews* **Pros:** - Users value the **simplicity in finding assistance** with eGain Cobrowse, enhancing support through live agent interaction. - Users value the **simplicity of remote support** with eGain Cobrowse, allowing quick and effective assistance from agents. - Users appreciate the **simplicity** of eGain Cobrowse, enabling quick, effective assistance with live display sharing. **Cons:** - Users face **lagging issues** that disrupt workflows, causing frustration during critical problem-solving moments. - Users experience frustrating **slow performance** , with system slowdowns or freezes disrupting their workflow and problem resolution. #### What Are Recent G2 Reviews of eGain Cobrowse? **"[Customer service and contact center agents tools they need to help online customers](https://www.g2.com/survey_responses/egain-cobrowse-review-7161768)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/egain-cobrowse-review-7161768) --- ### 7. [REACHUM](https://www.g2.com/products/reachum/reviews) REACHUM is an AI-powered enterprise learning platform that connects content creation, practice, delivery, and analytics into a single system. It turns passive training into active learning, AI role-play, and decision-grade proof of competency — not just completion tracking — so teams spend less time managing tools and more time building capability. The result: organizations gain the strength and agility to adapt, compete, and win in a world of constant change. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate REACHUM?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Real Time Assistance:** 10.0/10 (Category avg: 8.7/10) - **Data Masking:** 8.3/10 (Category avg: 8.9/10) - **Access Control:** 8.3/10 (Category avg: 9.0/10) **Who Is the Company Behind REACHUM?** - **Seller:** [REACHUM](https://www.g2.com/sellers/reachum) - **Year Founded:** 2020 - **HQ Location:** Scranton, US - **LinkedIn® Page:** https://www.linkedin.com/company/reachum (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Mid-Market #### What Are Recent G2 Reviews of REACHUM? **"[My View on REACHUM](https://www.g2.com/survey_responses/reachum-review-9967088)"** **Rating:** 4.5/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/reachum-review-9967088) --- **"[Work saver](https://www.g2.com/survey_responses/reachum-review-8456822)"** **Rating:** 4.5/5.0 stars *— shawna f.* [Read full review](https://www.g2.com/survey_responses/reachum-review-8456822) --- ### 8. [Screen Recordings by Screendesk](https://www.g2.com/products/screen-recordings-by-screendesk/reviews) Screen recordings, live video calls, and video sharing straight from your ticketing system - no downloads for agents and customers needed. **Average Rating:** 4.4/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Screen Recordings by Screendesk?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10) - **Real Time Assistance:** 5.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Screen Recordings by Screendesk?** - **Seller:** [Screendesk](https://www.g2.com/sellers/screendesk) - **Year Founded:** 2022 - **HQ Location:** Paris, FR - **Twitter:** @screendeskapp (5 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/screendesk/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 53% Small-Business, 33% Mid-Market #### What Are Recent G2 Reviews of Screen Recordings by Screendesk? **"[Fast and Clear Communication with Screen Recordings](https://www.g2.com/survey_responses/screen-recordings-by-screendesk-review-12673095)"** **Rating:** 4.5/5.0 stars *— Balkishan N.* [Read full review](https://www.g2.com/survey_responses/screen-recordings-by-screendesk-review-12673095) --- **"[Fast, Clean Screen Recording for Clear Project Walkthroughs](https://www.g2.com/survey_responses/screen-recordings-by-screendesk-review-12861729)"** **Rating:** 4.5/5.0 stars *— Muzammil M.* [Read full review](https://www.g2.com/survey_responses/screen-recordings-by-screendesk-review-12861729) --- ### 9. [Agent IQ](https://www.g2.com/products/agent-iq/reviews) Lynq by Agent IQ is an AI-powered relationship banking platform built for community banks and credit unions. It helps institutions turn digital interactions into growth by combining AI self-service with persistent, context-rich 1:1 conversations between account holders and staff. Lynq brings conversational banking to web and mobile in a single workspace that supports live chat, SMS, voice, video banking, and secure co-browsing. Routine needs are handled instantly by an institution-governed AI assistant, while complex issues route to the right specialist with full conversation history for continuity and speed The platform follows four pillars of relationship banking: personal, persistent, proactive, and personalized. Institutions can assign a consistent staff contact, maintain one continuous thread across channels, and use proactive outreach to drive onboarding, renewals, and timely education. AI-assisted staff tools provide suggested replies, knowledge retrieval, translation, and summaries to raise service quality and productivity. Conversation analytics reveal topics, trends, and satisfaction signals that inform operations and growth programs Lynq integrates with leading digital and mobile banking platforms and with popular CRM systems so account holders can engage where they already bank and staff can work within existing systems. Institutions can tailor workflows by segment and line of business, including retail, small business, lending, and wealth, avoiding one-size-fits-all chat flows Security and compliance are foundational. Client data resides in single-tenant environments hosted in the United States with encryption in transit and at rest, granular access controls, audit logging, daily backups with point-in-time restore, ongoing vulnerability scanning, and SOC 2 Type II practices Measured outcomes reported by clients include faster resolution, lower contact center volume, and relationship-led growth. Public examples include 24 percent higher average balances when a personal banker relationship is established and a 3x likelihood to have a loan. Institutions have also seen a 388 percent increase in funded applications after launch and a 71 percent overnight reduction in call center volume on common topics. Adoption metrics show 86 percent of digital users select their own banker and 78 percent will wait for their primary banker, reinforcing continuity and trust. During a large-scale migration, AI handled more than half of incoming inquiries without human assistance Unlike session-based chat or generic bots, Lynq by Agent IQ is designed for relationship continuity, governed AI, and omnichannel conversations in one place. The result is a modern digital service experience that improves efficiency today while building loyalty, product adoption, and lifetime value beyond the branch. **Who Is the Company Behind Agent IQ?** - **Seller:** [Agent IQ](https://www.g2.com/sellers/agent-iq) - **Company Website:** https://agentiq.com - **Year Founded:** 2015 - **HQ Location:** Austin, US - **LinkedIn® Page:** https://www.linkedin.com/company/agent-iq (33 employees on LinkedIn®) ### 10. [Cobrowse by Blitzz](https://www.g2.com/products/cobrowse-by-blitzz/reviews) Here's a concise product description for \*\*Blitzz Cobrowse\*\* on G2: --- \*\*Blitzz Cobrowse\*\* enables seamless customer support through real-time screen sharing and collaboration without downloads or installations. Designed for customer service and technical support teams, Blitzz Cobrowse allows agents to instantly view and interact with a user's screen, troubleshoot issues, and guide users through complex workflows with ease. With secure data handling, no access to sensitive information, and a simple, user-friendly interface, Blitzz Cobrowse enhances customer experiences by reducing resolution times and improving overall satisfaction. **Who Is the Company Behind Cobrowse by Blitzz?** - **Seller:** [Blitzz](https://www.g2.com/sellers/blitzz) - **Year Founded:** 2017 - **HQ Location:** San Jose, Ca - **Twitter:** @blitzz_co (284 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/17957465 (19 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Cobrowse by Blitzz's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Efficiency (1 reviews) - Real-Time Monitoring (1 reviews) - Screen Sharing (1 reviews) - Sharing (1 reviews) **Cons:** - Poor Connectivity (1 reviews) - Slow Internet Speed (1 reviews) - Slow Performance (1 reviews) - Training Difficulty (1 reviews) ### What Do G2 Reviewers Say About Cobrowse by Blitzz? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Cobrowse by Blitzz, enabling quick and efficient customer support interactions. - Users appreciate the **efficiency** of CoBrowse, enabling quick customer support through real-time screen sharing without downloads. - Users appreciate the **real-time monitoring** capability of CoBrowse, significantly enhancing customer support efficiency and privacy. - Users love the **ease and efficiency of screen sharing** with CoBrowse, enhancing customer support interactions significantly. - Users love the **ease of sharing** with CoBrowse, enabling real-time interaction without downloads and ensuring privacy. **Cons:** - Users find that **poor connectivity** can impact CoBrowse's performance, especially in remote or unstable internet environments. - Users find that **slow internet speed** can hinder the performance of CoBrowse, especially in remote locations. - Users experience **slow performance** with Cobrowse, particularly when sharing large files like documents or images. - Users find the **training difficulty** of CoBrowse challenging due to a learning curve and lack of detailed tutorials. ### 11. [Cobrowse by Zoho Assist](https://www.g2.com/products/cobrowse-by-zoho-assist/reviews) With Cobrowse by Zoho Assist, troubleshoot, guide, and collaborate with your website visitors in real-time, directly through their browser. No downloads, no plugins, and no complex setups are required for your customers. From guiding a user through a checkout process to resolving complex technical queries, Cobrowse makes online support personal and frictionless. **Who Is the Company Behind Cobrowse by Zoho Assist?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 ### 12. [Cohere](https://www.g2.com/products/cohere-io/reviews) Cohere is the next generation customer platform that enables you to automate conversations and interactions while driving support costs down and CSAT scores up. Exceed customer expectations every single time with accurate answers to complex questions, eliminate transfers with instant routing and triage, and proactively solve issues with powerful workflows – all within your existing CX stack. **Who Is the Company Behind Cohere?** - **Seller:** [Ramp Financial](https://www.g2.com/sellers/ramp-financial) - **Year Founded:** 2019 - **HQ Location:** New York - **Twitter:** @tryramp (37,469 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ramp/ (2,269 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 21% Small-Business, 14% Mid-Market ## What Is Co-Browsing Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Co-Browsing Software? - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Remote Support Software](https://www.g2.com/categories/remote-support) - [Screen Sharing Software](https://www.g2.com/categories/screen-sharing)