# Best Digital Adoption Platforms for Small Business ## How Many Digital Adoption Platforms Products Does G2 Track? **Total Products under this Category:** 101 ### Category Stats (Aug 2026) - **Average Rating:** 4.62/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** BrainStorm (+1.03%) - Among all products in this category, BrainStorm recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Digital Adoption Platforms Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 19,600+ Authentic Reviews - 101+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Digital Adoption Platforms ![G2 Grid® for Digital Adoption Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/digital-adoption-platform/grids.png?focus%5B%5D=85720&focus%5B%5D=73931&focus%5B%5D=170095&focus%5B%5D=17410&focus%5B%5D=146555&focus%5B%5D=710&focus%5B%5D=13836&focus%5B%5D=5598) Highlighted products: UserGuiding, Userpilot, Tango, Pendo, Product Fruits, WalkMe, Fullstory, and Whatfix. Underlying data: [Grid® JSON](https://www.g2.com/categories/digital-adoption-platform/grids.json?focus%5B%5D=userguiding&focus%5B%5D=userpilot&focus%5B%5D=tango-tango&focus%5B%5D=pendo-io-pendo&focus%5B%5D=product-fruits&focus%5B%5D=walkme&focus%5B%5D=fullstory&focus%5B%5D=whatfix&segment=small-business) **Sponsored** ### Product Fruits No-code product adoption platform — user onboarding, feature adoption and in-app support, powered by Elvin AI. Product Fruits is a digital adoption platform that helps product and customer success teams guide users to value, drive feature adoption and deliver in-app support. Without writing code. Build product tours, checklists, hints, tooltips and announcements to onboard new users and roll out new features. Layer in an in-app help center, embedded knowledge base and NPS surveys to scale support and catch friction before it becomes a ticket. Two things set Product Fruits apart: 1. Flows guide every user to the next right step. Instead of showing everyone the same generic tour, Flows adapt to where each user is — their role, their progress, their behavior — so the right guidance appears at the right moment. Users never get stuck, and they never see steps they've already mastered. 2. Elvin, the built-in AI agent, is the speed layer. It generates onboarding flows, copy and adaptive logic in minutes — no design or engineering sprints. Teams ship and iterate on their own. #Who it's for Built for product teams who own activation and adoption, and CS teams who own retention and support. Common industries include financial services, education, healthcare, e-commerce and SaaS. #What you can do with Product Fruits - Shorten time to value with personalized onboarding journeys - Increase feature adoption by guiding users to new capabilities - Reduce churn by addressing struggles before users disengage - Scale onboarding across thousands of users without manual effort - Lower support tickets with contextual answers where users need them #How it works Setup takes two steps. First, install the Product Fruits Chrome extension to build tours and guidance flows visually. Then add a JavaScript snippet to your application to publish experiences live. Most teams complete setup in under an hour. #What's included - Flows & guidance: Adaptive product tours, checklists, tooltips and beacons that route each user to their next right step - AI personalization: Elvin designs flow structure and copy that adapts to each user - In-app communication: AI-generated announcements, banners, pop-ups and newsfeeds that keep users informed about updates and features - Feedback & insights: Elvin creates contextual and NPS surveys based on user behavior, capturing sentiment and surfacing friction - Knowledge & support: Centralized help center and Elvin Copilot answering questions from your approved sources, #Why teams choose Product Fruits AI powers every feature and Flows make sure that power lands at the right moment. From building tours to answering support questions, Product Fruits personalizes each step of the journey. The result: faster adoption, higher satisfaction and fewer support escalations. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1561&secure%5Bchosen_at%5D=2026-08-09T03%3A52%3A51Z&secure%5Bdisplayable_resource_id%5D=1561&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1561&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=146555&secure%5Bresource_id%5D=1561&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-adoption-platform%2Fsmall-business%3Fopen_modal_url%3D%252Fproducts%252Ffullstory%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fdigital-adoption-platform%25252Fsmall-business%2526source%253Dcategory&secure%5Btoken%5D=458884d3a82381b610185f9adce5b9a88dccd400bc14c8b1451ce4d241c757ab&secure%5Burl%5D=https%3A%2F%2Fproductfruits.com%2Fdemo%3Futm_medium%3Dpaid%26utm_source%3DG2%26utm_campaign%3Dclicks&secure%5Burl_type%5D=book_demo) ### [UserGuiding](https://www.g2.com/de/products/userguiding/reviews) UserGuiding ist eine No-Code-Produktadoptionsplattform für Teams, die Nutzer dazu bringen müssen, eigenständig Wert zu erreichen, ohne ein Support-Ticket oder einen Schulungsanruf. Sie bauen In-App-Anleitungen in Ihr eigenes Produkt mit einem visuellen Editor und einer Chrome-Erweiterung, ohne ein Engineering-Ticket. Interaktive Anleitungen und Walkthroughs, Onboarding-Checklisten, Tooltips, Hotspots, Banner und Ankündigungsmodale, die jeweils auf Segmente abzielen, die Sie aus Benutzerattributen und Ereignissen definieren. Eine Plattform für den gesamten Adoptionszyklus. Onboarden Sie Nutzer, sehen Sie, wo sie ins Stocken geraten, fragen Sie sie warum, sammeln Sie, was sie als nächstes gebaut haben möchten, zeigen Sie ihnen, was Sie zugesagt haben, und kündigen Sie es in der App an, wenn es ausgeliefert wird. Selbstbedienungshilfe: eine eigenständige mehrsprachige Wissensdatenbank, ein Ressourcen-Center-Widget in Ihrem Produkt und ein KI-Assistent, der die Fragen Ihrer Nutzer konversationsfähig aus Ihrem eigenen Inhalt beantwortet. Tickets abwehren, ohne Personal hinzuzufügen. Feedback und Beweise: In-App-Umfragen und NPS, die auf die richtigen Nutzer zum richtigen Zeitpunkt abzielen, Analysen zu jeder Anleitung, Checkliste und Umfrage, und Session Replay, um genau zu sehen, wo Nutzer ins Stocken geraten. Benutzerdefinierte Warnungen kennzeichnen ein Material, das nicht mehr funktioniert, anstatt dass Sie es bei der monatlichen Überprüfung herausfinden. Funktionsanfragen und öffentliche Roadmap: Ihre Nutzer reichen Ideen in Ihrem Produkt ein und stimmen über die der anderen ab. Alles landet in einem Posteingang, den Sie genehmigen, bevor etwas öffentlich wird. Was Sie auswählen, wird auf eine öffentliche Roadmap in Statusspalten verschoben, die Sie selbst benennen, und wenn es ausgeliefert wird, wird es zu einem Update-Post auf derselben Seite, auf der die Anfrage gestartet wurde. KI-nativer Zugriff: UserGuiding liefert einen MCP-Server, sodass Sie Ihre eigenen Adoptionsdaten direkt von Claude, Cursor oder einem beliebigen MCP-Client abfragen können, anstatt Tabellenkalkulationen zu exportieren. Das 1:1-Onboarding-Programm: zwölf Wochen, eine Stunde pro Woche, jemand aus unserem Team in einem Anruf mit Ihrem, der in Ihrem Konto aufbaut, anstatt Ihnen einen Plan zu übergeben. Jede Sitzung nimmt ein Stück Ihrer Nutzerreise und bringt etwas live. UserGuiding ist die einzige Produktadoptionsplattform, die ein wöchentliches 1:1-Onboarding-Programm ohne zusätzliche Gebühren beinhaltet. Überall sonst ist die praktische Implementierung ein kostenpflichtiges Service-Engagement oder für Unternehmenskunden reserviert. Sie können sehen, was UserGuiding kostet, ohne einen Anruf zu buchen. Die Pläne beginnen bei 174 $ pro Monat, jährlich abgerechnet. Enterprise fügt SAML SSO, Aktivitätsprotokolle, Migrationsunterstützung und SOC 2, GDPR und HIPAA-Konformität hinzu. Mehr als 1.000 Unternehmen nutzen UserGuiding, das 4,7 Sterne in 772 G2-Bewertungen hält, am häufigsten gelobt dafür, wie schnell es live geht. **Average Rating:** 4.7/5.0 **Total Reviews:** 771 #### How Do G2 Users Rate UserGuiding? - **Benutzer-Segmentierung:** 8.7/10 (Category avg: 8.8/10) - **Einfache Bedienung:** 9.1/10 (Category avg: 9.0/10) - **Exemplarische Vorgehensweisen für Textblasen:** 9.1/10 (Category avg: 9.1/10) - **Audiovisuelle Komplettlösungen:** 8.6/10 (Category avg: 8.9/10) #### Who Is the Company Behind UserGuiding? - **Verkäufer:** [UserGuiding](https://www.g2.com/de/sellers/userguiding) - **Unternehmenswebsite:** userguiding.com - **Gründungsjahr:** 2017 - **Hauptsitz:** Istanbul, TR - **Twitter:** @UserGuiding 1,755 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9723262d235511a5f2aae87b61847f8e3db54133e7414bf6108de0bc98b5f270&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18411333%2F&secure%5Burl_type%5D=linkedin_company_website) 24 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Produktmanager, Produktdesigner - **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen - **Company Size:** 55% Small, 36% Medium #### What Do G2 Reviewers Say About UserGuiding? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von UserGuiding und genießen die intuitive Benutzeroberfläche sowie die unterstützende Hilfe während der Einarbeitung. - Benutzer schätzen den **außergewöhnlichen Kundensupport** von UserGuiding, der schnelle Antworten und hilfreiche Unterstützung während des gesamten Prozesses bietet. - Benutzer schätzen das **einfache Setup** von UserGuiding, das eine schnelle Einarbeitung und effiziente Nutzung für das Kundenengagement ermöglicht. - Benutzer lieben die **intuitive Benutzeroberfläche** von UserGuiding, die ein schnelles Verständnis und eine effiziente Implementierung neuer Funktionen ermöglicht. - Benutzer schätzen die **hilfreiche Einführungserfahrung** von UserGuiding, die den Kundenservice verbessert und den Geschäftserfolg steigert. ##### Cons - Benutzer finden die **begrenzten Anpassungsmöglichkeiten** frustrierend, da zusätzliche Codeänderungen für maßgeschneiderte Funktionen erforderlich sind. - Benutzer äußern den Wunsch nach **umfassenderen Anpassungsfunktionen** und besseren Analysen innerhalb der Angebote von UserGuiding. - Benutzer bemerken die **Einschränkungen des Supports für mobile Apps** , die die Gesamtfunktionalität und Effektivität des Dienstes beeinträchtigen. - Benutzer finden die **Lernkurve steil** , insbesondere bei der Anpassung und Sprachbarrieren, was die anfängliche Einrichtungserfahrung beeinträchtigt. - Benutzer haben **Bearbeitungsschwierigkeiten** mit UserGuiding und kämpfen mit Verzögerungen und Navigationsproblemen während der Inhaltsaktualisierungen. #### What Are Recent G2 Reviews of UserGuiding? **["Macht Produktaktualisierungen viel einfacher zu kommunizieren"](https://www.g2.com/de/survey_responses/userguiding-review-12628183)** **Rating:** 4.0/5.0 stars _— Marcelo Wesley L._ [Read full review](https://www.g2.com/de/survey_responses/userguiding-review-12628183) **["Hilfreiche Plattform zur Verwaltung von Bildungsberatung und Benutzerunterstützungsinhalten"](https://www.g2.com/de/survey_responses/userguiding-review-12841566)** **Rating:** 5.0/5.0 stars _— Ishan S._ [Read full review](https://www.g2.com/de/survey_responses/userguiding-review-12841566) #### What Are G2 Users Discussing About UserGuiding? - [Wofür wird UserGuiding verwendet?](https://www.g2.com/de/discussions/what-is-userguiding-used-for) - 1 comment ### [Userpilot](https://www.g2.com/de/products/userpilot/reviews) Userpilot ist eine All-in-One-Plattform für Produkt- und UX-Teams. Es kombiniert Produktanalysen, In-App-Engagement und In-App-Umfragen, um Ihnen zu helfen, die Produktakzeptanz durch leistungsstarke In-App-Erfahrungen, umsetzbare Produktanalysen und Benutzerfeedback zu steigern. Userpilot ermöglicht es Produktteams, Benutzer-Onboarding-Flows zu erstellen, Produktankündigungen zu starten, Ihre UX und Produktakzeptanz zu verbessern, Selbstbedienungsunterstützung bereitzustellen und Feedback in der App zu sammeln, alles ohne Code. Es bietet Ihnen auch leistungsstarke Produktanalysetools (Trichter, Trends, Pfade, Kohorten), damit Sie fundierte, datengesteuerte Produktentscheidungen treffen können. NEU: Benutzerdefinierte Dashboards. Erstellen Sie maßgeschneiderte Dashboards auf zwei Arten – ziehen Sie Ihre Lieblingsberichte per Drag & Drop oder verwenden Sie eine vorgefertigte Vorlage. Integrationen: Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, Salesforce. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,005 #### How Do G2 Users Rate Userpilot? - **Benutzer-Segmentierung:** 8.7/10 (Category avg: 8.8/10) - **Einfache Bedienung:** 8.6/10 (Category avg: 9.0/10) - **Exemplarische Vorgehensweisen für Textblasen:** 8.9/10 (Category avg: 9.1/10) - **Audiovisuelle Komplettlösungen:** 8.2/10 (Category avg: 8.9/10) #### Who Is the Company Behind Userpilot? - **Verkäufer:** [Userpilot](https://www.g2.com/de/sellers/userpilot) - **Unternehmenswebsite:** userpilot.com - **Gründungsjahr:** 2019 - **Hauptsitz:** Austin, US - **Twitter:** @teamuserpilot 808 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c85ec123b4ffbd9016513c48ede774c5330abacd367c6d4d6f7a2f792fdefa79&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27027108%2F&secure%5Burl_type%5D=linkedin_company_website) 81 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Produktmanager, Kundenerfolgsmanager - **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen - **Company Size:** 53% Medium, 38% Small #### What Do G2 Reviewers Say About Userpilot? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen das **intuitive Design** von Userpilot, das ihre Erfahrung vereinfacht und die Produktivität steigert. - Benutzer schätzen die **intuitive Benutzeroberfläche** von Userpilot, die eine einfache Erstellung von Benutzerreisen ohne Programmierkenntnisse ermöglicht. - Benutzer finden **einfache Einrichtung** mit Userpilot und schätzen den unkomplizierten Prozess sowie den soliden Kundensupport währenddessen. - Benutzer schätzen den **engagierten Kundensupport** von Userpilot, der ihr Gesamterlebnis und ihre Effizienz verbessert. - Benutzer schätzen die **hilfreichen Einblicke** von UserPilot, die das Produktengagement verbessern und die Kundeninteraktionen verbessern. ##### Cons - Benutzer finden die **Lernkurve steil** , was erhebliche Zeit und Mühe erfordert, um alle Funktionen effektiv zu beherrschen. - Benutzer erleben eine **steile Lernkurve** mit Userpilot und finden es anfangs herausfordernd, sich in den umfangreichen Funktionen zurechtzufinden. - Benutzer bemerken die **begrenzte Anpassungsmöglichkeit** in Userpilot, insbesondere in Bezug auf Umfragen und die Flexibilität der Benutzersegmente, was tiefere Einblicke behindert. - Benutzer finden **Berichtskomplexitäten** in Userpilot herausfordernd, zusammen mit einer Lernkurve und begrenzten fortgeschrittenen Funktionen. - Benutzer finden die **Preise hoch** , insbesondere wenn die Benutzerzahlen steigen, was es weniger geeignet für Startups macht. #### What Are Recent G2 Reviews of Userpilot? **["Großartig für Produktmarketing-Teams"](https://www.g2.com/de/survey_responses/userpilot-review-13221493)** **Rating:** 4.0/5.0 stars _— Corinne O._ [Read full review](https://www.g2.com/de/survey_responses/userpilot-review-13221493) **["Userpilot macht die Navigation einfach mit hilfreichen Einblicken"](https://www.g2.com/de/survey_responses/userpilot-review-13179138)** **Rating:** 5.0/5.0 stars _— JD E._ [Read full review](https://www.g2.com/de/survey_responses/userpilot-review-13179138) #### What Are G2 Users Discussing About Userpilot? - [Wofür wird Userpilot verwendet?](https://www.g2.com/de/discussions/what-is-userpilot-used-for) - 1 upvote ### [Tango](https://www.g2.com/products/tango-tango/reviews) Tango is a platform for workflow documentation and digital adoption that makes knowledge sharing simple and reliable. By clicking through a process once, anyone can generate a polished, step-by-step guide in seconds, complete with screenshots and instructions. Each guide can also be turned into an interactive, on-screen walkthrough. Since its founding, Tango has powered the creation of over 3 million process guides, helping organizations reduce errors, accelerate onboarding, and standardize SOPs across teams. Today, Tango is trusted by global enterprises including Salesforce, Gusto, and Rockwell Automation. Our intuitive platform empowers IT, Operations, and Enablement teams to document workflows in seconds and ensures every teammate can follow them with in-app guidance. The outcome: processes that are consistently followed, instantly accessible, and always up to date. **Average Rating:** 4.7/5.0 **Total Reviews:** 509 #### How Do G2 Users Rate Tango? - **User Segmentation:** 7.9/10 (Category avg: 8.8/10) - **Ease of Use:** 9.5/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.0/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 8.5/10 (Category avg: 8.9/10) #### Who Is the Company Behind Tango? - **Seller:** [Tango](https://www.g2.com/sellers/tango-10f84662-d611-43f9-b2a7-e475aaea559c) - **Company Website:** www.tango.ai - **Year Founded:** 2020 - **HQ Location:** Los Angeles, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=063ebe1183bef30895c34efb5e2bdebe595c8c98aa8ee92833a4c37f8f048aba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrytango%2F&secure%5Burl_type%5D=linkedin_company_website) 70 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Consultant, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 52% Small, 32% Medium #### What Do G2 Reviewers Say About Tango? _AI-generated summary from verified user reviews_ ##### Pros - Users find Tango to be incredibly **easy to use** , streamlining workflow creation and sharing effortlessly. - Users love how Tango offers **time-saving automation** , enabling focus on meaningful tasks rather than logistical details. - Users love the **easy creation** of tutorials with Tango, streamlining their workflow and enhancing efficiency significantly. - Users appreciate the **simple and easy setup** of Tango, allowing for quick initiation without complications. - Users appreciate the **ease of use** of Tango, enabling quick creation of guides for effective task automation. ##### Cons - Users find Tango's **editing limitations** frustrating, as it lacks options for photo editing and tracking off the web. - Users find Tango has **limited features** , restricting workflow steps and video capabilities in the free version. - Users face **editing difficulties** with limited customization, a cluttered interface, and a lack of undo functionality. - Users find the **limited customization** options in Tango restricting, particularly for formatting and branding needs. - Users express concern over Tango's **limited functionality** , particularly its inability to record desktop folder steps and cumbersome editing. #### What Are Recent G2 Reviews of Tango? **["Must-Have: Simple Guides That Save Teams Time"](https://www.g2.com/survey_responses/tango-review-12618681)** **Rating:** 4.5/5.0 stars _— Daniel R._ [Read full review](https://www.g2.com/survey_responses/tango-review-12618681) **["Effortless Process Capture for Clear, Easy-to-Digest SOPs"](https://www.g2.com/survey_responses/tango-review-13210073)** **Rating:** 5.0/5.0 stars _— Sophia V._ [Read full review](https://www.g2.com/survey_responses/tango-review-13210073) ### [Pendo](https://www.g2.com/de/products/pendo-io-pendo/reviews) Pendo hilft Ihnen, bessere Software-Erlebnisse für glücklichere und produktivere Benutzer und Mitarbeiter zu liefern. Pendo hilft Produktteams, Fragen zu stellen und zu beantworten wie: Mit welchen Funktionen interagieren Kunden oder Mitarbeiter? Welche ignorieren sie? Welche Teile des Produkts sorgen für Freude oder Frustration? Aus denselben Erkenntnissen können Sie ganz einfach In-App-Anleitungen einrichten, um die Software-Akzeptanz zu fördern, Unterstützung zu bieten und bessere Leads zu generieren, direkt innerhalb der Anwendung. Mit Pendo können Sie Ihren Benutzern helfen, den größtmöglichen Wert aus Ihrer Software zu ziehen, damit Sie Wachstum effizient vorantreiben können. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,785 #### How Do G2 Users Rate Pendo? - **Benutzer-Segmentierung:** 8.5/10 (Category avg: 8.8/10) - **Einfache Bedienung:** 8.2/10 (Category avg: 9.0/10) - **Exemplarische Vorgehensweisen für Textblasen:** 8.7/10 (Category avg: 9.1/10) - **Audiovisuelle Komplettlösungen:** 8.1/10 (Category avg: 8.9/10) #### Who Is the Company Behind Pendo? - **Verkäufer:** [Pendo.io](https://www.g2.com/de/sellers/pendo-io) - **Unternehmenswebsite:** www.pendo.io - **Gründungsjahr:** 2013 - **Hauptsitz:** Raleigh, North Carolina - **Twitter:** @pendoio 20,032 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=782193c1c09e352b322cb197c808871723a4ccea1007aefaacc82cd842b8b22e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5071271%2F&secure%5Burl_type%5D=linkedin_company_website) 985 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Produktmanager, Senior Product Manager - **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen - **Company Size:** 60% Medium, 21% Large #### What Do G2 Reviewers Say About Pendo? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von Pendo, da sie es einfach finden, Funktionen zu implementieren und Kunden effektiv zu binden. - Benutzer schätzen die **nahtlose Integration von Analysen und In-App-Anleitungen** , die sowohl das Benutzerverständnis als auch das Engagement verbessern. - Benutzer schätzen die **nahtlose Integration von Analysen und In-App-Anleitungen** , was das Verständnis und die Benutzerbindung erheblich verbessert. - Benutzer schätzen den **außergewöhnlichen Kundensupport** und die intuitiven Funktionen, die das Benutzerengagement und die Analytik verbessern. - Benutzer lieben die **nahtlose Integration** von Analysen und In-App-Anleitungen in Pendo, die das Benutzerengagement mühelos verbessern. ##### Cons - Benutzer finden, dass Pendo **wesentliche Funktionen** fehlt, was die Benutzersegmentierung behindert und die Umfrageanalyse und -verwaltung kompliziert macht. - Benutzer stehen vor **Herausforderungen bei der Wiederherstellung von Löschungen** mit Pendo und wünschen sich mehr Self-Service-Optionen zur Verwaltung ihrer Anleitungen. - Benutzer stehen bei Pendo vor einer **steilen Lernkurve** , da sie die anfängliche Einrichtung und Anpassung als verwirrend und zeitaufwändig empfinden. - Benutzer erleben eine **steile Lernkurve** mit Pendo, was erhebliche Zeit und Mühe erfordert, um die Plattform zu beherrschen. - Benutzer erleben **Datenungenauigkeiten** mit Pendo, was zu Frustration führt und die effektive Nutzung der Plattform erschwert. #### What Are Recent G2 Reviews of Pendo? **["Effektives Onboarding, braucht bessere Metriken"](https://www.g2.com/de/survey_responses/pendo-review-11700777)** **Rating:** 4.0/5.0 stars _— Emma P._ [Read full review](https://www.g2.com/de/survey_responses/pendo-review-11700777) **["Effektive In-App-Anleitungen und leistungsstarke Analysen zum Verständnis des Nutzerverhaltens"](https://www.g2.com/de/survey_responses/pendo-review-13074778)** **Rating:** 4.0/5.0 stars _— Verifizierter Benutzer in Computersoftware_ [Read full review](https://www.g2.com/de/survey_responses/pendo-review-13074778) #### What Are G2 Users Discussing About Pendo? - [Wie wird die Übernahme von Funktionen gemessen?](https://www.g2.com/de/discussions/how-is-feature-adoption-measured) - 1 comment - [Was ist Funktionsübernahme?](https://www.g2.com/de/discussions/what-is-feature-adoption) - 1 comment - [Wofür wird Pendo verwendet?](https://www.g2.com/de/discussions/what-is-pendo-used-for) - 1 comment ### [Product Fruits](https://www.g2.com/de/products/product-fruits/reviews) No-Code-Produktadoptionsplattform – Benutzer-Onboarding, Funktionsadoption und In-App-Support, unterstützt von Elvin AI. Product Fruits ist eine digitale Adoptionsplattform, die Produkt- und Kundenerfolgsteams dabei hilft, Benutzer zu wertvollen Funktionen zu führen, die Funktionsadoption zu fördern und In-App-Support bereitzustellen. Ohne Code zu schreiben. Erstellen Sie Produkttouren, Checklisten, Hinweise, Tooltips und Ankündigungen, um neue Benutzer einzuarbeiten und neue Funktionen einzuführen. Integrieren Sie ein In-App-Hilfezentrum, eine eingebettete Wissensdatenbank und NPS-Umfragen, um den Support zu skalieren und Reibungen zu erkennen, bevor sie zu einem Ticket werden. Zwei Dinge heben Product Fruits hervor: 1. Flows führen jeden Benutzer zum nächsten richtigen Schritt. Anstatt jedem die gleiche generische Tour zu zeigen, passen sich Flows an den jeweiligen Benutzer an – seine Rolle, seinen Fortschritt, sein Verhalten – sodass die richtige Anleitung zum richtigen Zeitpunkt erscheint. Benutzer bleiben nie stecken und sehen nie Schritte, die sie bereits gemeistert haben. 2. Elvin, der integrierte KI-Agent, ist die Geschwindigkeitsschicht. Er generiert Onboarding-Flows, Texte und adaptive Logik in Minuten – ohne Design- oder Entwicklungssprints. Teams können selbstständig veröffentlichen und iterieren. #Für wen es ist Entwickelt für Produktteams, die für Aktivierung und Adoption verantwortlich sind, und CS-Teams, die für Bindung und Support verantwortlich sind. Häufige Branchen sind Finanzdienstleistungen, Bildung, Gesundheitswesen, E-Commerce und SaaS. #Was Sie mit Product Fruits tun können - Verkürzen Sie die Zeit bis zum Wert mit personalisierten Onboarding-Reisen - Erhöhen Sie die Funktionsadoption, indem Sie Benutzer zu neuen Fähigkeiten führen - Reduzieren Sie die Abwanderung, indem Sie Probleme angehen, bevor Benutzer das Interesse verlieren - Skalieren Sie das Onboarding über Tausende von Benutzern ohne manuellen Aufwand - Senken Sie Support-Tickets mit kontextuellen Antworten, wo Benutzer sie benötigen #Wie es funktioniert Die Einrichtung erfolgt in zwei Schritten. Installieren Sie zuerst die Product Fruits Chrome-Erweiterung, um Touren und Leitfäden visuell zu erstellen. Fügen Sie dann ein JavaScript-Snippet zu Ihrer Anwendung hinzu, um Erlebnisse live zu veröffentlichen. Die meisten Teams schließen die Einrichtung in weniger als einer Stunde ab. #Was enthalten ist - Flows & Anleitung: Adaptive Produkttouren, Checklisten, Tooltips und Beacons, die jeden Benutzer zu seinem nächsten richtigen Schritt führen - KI-Personalisierung: Elvin entwirft die Flow-Struktur und Texte, die sich an jeden Benutzer anpassen - In-App-Kommunikation: KI-generierte Ankündigungen, Banner, Pop-ups und Newsfeeds, die Benutzer über Updates und Funktionen informieren - Feedback & Einblicke: Elvin erstellt kontextuelle und NPS-Umfragen basierend auf dem Benutzerverhalten, erfasst Stimmungen und deckt Reibungen auf - Wissen & Support: Zentrales Hilfezentrum und Elvin Copilot, der Fragen aus Ihren genehmigten Quellen beantwortet, #Warum Teams Product Fruits wählen KI treibt jede Funktion an und Flows stellen sicher, dass diese Leistung zum richtigen Zeitpunkt ankommt. Von der Erstellung von Touren bis zur Beantwortung von Supportfragen personalisiert Product Fruits jeden Schritt der Reise. Das Ergebnis: schnellere Adoption, höhere Zufriedenheit und weniger Support-Eskalationen. **Average Rating:** 4.7/5.0 **Total Reviews:** 242 #### How Do G2 Users Rate Product Fruits? - **Benutzer-Segmentierung:** 8.5/10 (Category avg: 8.8/10) - **Einfache Bedienung:** 8.8/10 (Category avg: 9.0/10) - **Exemplarische Vorgehensweisen für Textblasen:** 9.0/10 (Category avg: 9.1/10) - **Audiovisuelle Komplettlösungen:** 8.6/10 (Category avg: 8.9/10) #### Who Is the Company Behind Product Fruits? - **Verkäufer:** [Product Fruits](https://www.g2.com/de/sellers/product-fruits) - **Unternehmenswebsite:** productfruits.com - **Gründungsjahr:** 2019 - **Hauptsitz:** Prague, CZ - **Twitter:** @productfruits 21 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c93c2051c1183bb6d948a8b6078ec2413128f047299eba20f321583a723c1de&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fproduct-fruits%2F&secure%5Burl_type%5D=linkedin_company_website) 27 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Produktmanager, CTO - **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen - **Company Size:** 64% Small, 26% Medium #### What Do G2 Reviewers Say About Product Fruits? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer lieben die **Benutzerfreundlichkeit** von Product Fruits, die eine schnelle Einarbeitung und mühelose Erstellung von Anleitungen und Tipps ermöglicht. - Benutzer lieben die **einfache Einrichtung** von Product Fruits, die ein nahtloses Onboarding ermöglicht und wertvolle Zeit spart. - Benutzer finden das **intuitive Design** von Product Fruits verbessert das Onboarding und macht es einfach für nicht-technische Mitglieder zu verwenden. - Benutzer schätzen den **ausgezeichneten Kundensupport** von Product Fruits und loben die Reaktionsfähigkeit und effektive Kommunikation des Teams. - Benutzer lieben die **intuitive und benutzerfreundliche Oberfläche** von Product Fruits, die die Erstellung interaktiver Inhalte mühelos und effektiv macht. ##### Cons - Benutzer finden **begrenzte Anpassungsmöglichkeiten** frustrierend, insbesondere in Bezug auf erweiterte Designoptionen und Styling-Flexibilität für Product Fruits. - Benutzer erleben anfangs eine bemerkenswerte **Lernkurve** aufgrund der Vielzahl von Funktionen und Einstellungen in Product Fruits. - Benutzer finden **schwierige Anpassungen** herausfordernd aufgrund des Bedarfs an Entwicklungsarbeit und der begrenzten Styling-Flexibilität in Product Fruits. - Benutzer erleben **schlechtes Reporting** mit Product Fruits, da sie die Analysen als unbefriedigend empfinden und tiefere Einblicke für bessere Entscheidungsfindung fehlen. - Benutzer finden das Produkt **teuer** aufgrund schwankender MAU-basierter Preisgestaltung und kostspieliger Anforderungen an Drittanbieter-Tools. #### What Are Recent G2 Reviews of Product Fruits? **["Einfacher, schneller Editor mit KI-gestützter Erstellung von Anleitungen und reaktionsschnellem Support"](https://www.g2.com/de/survey_responses/product-fruits-review-13184032)** **Rating:** 4.5/5.0 stars _— Vinicius W._ [Read full review](https://www.g2.com/de/survey_responses/product-fruits-review-13184032) **["Produkt Fruits liefert: Intuitive Benutzererfahrung, Felsenfeste Zuverlässigkeit und eine bahnbrechende Elvin-KI"](https://www.g2.com/de/survey_responses/product-fruits-review-12945281)** **Rating:** 5.0/5.0 stars _— Trond-Daniel K._ [Read full review](https://www.g2.com/de/survey_responses/product-fruits-review-12945281) ### [WalkMe](https://www.g2.com/de/products/walkme/reviews) WalkMe, ein SAP-Unternehmen, ist die entscheidende Schicht, die Unternehmens-KI zum Funktionieren bringt. Copiloten und KI-Agenten sind mächtig, aber unvollständig. Sie können nicht sehen, was auf dem Bildschirm eines Mitarbeiters ist, sich nicht über Anwendungen hinweg bewegen oder dort handeln, wo die Arbeit tatsächlich stattfindet. WalkMe kann das. Aufgebaut auf über einem Jahrzehnt Erfahrung in Unternehmensbereitstellungen, bietet WalkMe der KI den Echtzeit-Kontext, die anwendungsübergreifende Reichweite und die Workflow-Ausführung, die sie benötigt, um Ergebnisse zu liefern. WalkMe hilft Organisationen, sich schneller anzupassen, bessere Entscheidungen zu treffen und eine Belegschaft aufzubauen, die kontinuierlich lernt. Vertraut von globalen Führungskräften, darunter IBM, Nestlé, ThermoFisher Scientific und der US-Bundesregierung, verwandelt WalkMe KI-Investitionen in Geschäftsergebnisse. Besuchen Sie www.walkme.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 564 #### How Do G2 Users Rate WalkMe? - **Benutzer-Segmentierung:** 8.6/10 (Category avg: 8.8/10) - **Einfache Bedienung:** 8.4/10 (Category avg: 9.0/10) - **Exemplarische Vorgehensweisen für Textblasen:** 9.1/10 (Category avg: 9.1/10) - **Audiovisuelle Komplettlösungen:** 8.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind WalkMe? - **Verkäufer:** [SAP](https://www.g2.com/de/sellers/sap) - **Unternehmenswebsite:** www.sap.com - **Gründungsjahr:** 1972 - **Hauptsitz:** Walldorf - **Twitter:** @SAP 297,052 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fd712dbd816fadfc039a60dcf8c1a3d6a48469756075586fa0be3da7e4b74d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsap%2F&secure%5Burl_type%5D=linkedin_company_website) 141,955 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Instruktionsdesigner, Spezialist für digitale Adoption - **Top Industries:** Computersoftware, Finanzdienstleistungen - **Company Size:** 60% Large, 28% Medium #### What Do G2 Reviewers Say About WalkMe? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer lieben die **Benutzerfreundlichkeit** von WalkMe, da es komplexe Systeme vereinfacht und die Benutzerführung mühelos verbessert. - Benutzer finden WalkMe's **Echtzeit-Anleitung** unverzichtbar, um komplexe Prozesse zu vereinfachen und die allgemeine Benutzerakzeptanz zu verbessern. - Benutzer loben WalkMe für seinen **außergewöhnlichen Kundensupport** und heben schnelle Antworten hervor, die Probleme effizient lösen. - Benutzer schätzen WalkMe's **intuitive, No-Code/Low-Code-Plattform** , die schnelle Erstellung und umfassende Benutzerführung für nahtloses Onboarding ermöglicht. - Benutzer schätzen die **effektiven Schulungsfähigkeiten** von WalkMe, die die Benutzerakzeptanz erhöhen und den Bedarf an umfangreicher Unterstützung verringern. ##### Cons - Benutzer finden die **Lernkurve steil** , was die Trainingspfade weniger intuitiv und schwerer zu navigieren macht. - Benutzer finden den Einrichtungsprozess von WalkMe **komplex und zeitaufwendig** , was sorgfältige Planung und fortgeschrittene Fähigkeiten für eine effektive Implementierung erfordert. - Benutzer bemerken eine **steile Lernkurve** bei WalkMe, was es schwierig macht, fortgeschrittene Funktionen effizient zu beherrschen. - Benutzer finden die **begrenzten Anpassungsoptionen** in WalkMe schränken ihre Fähigkeit ein, die Anleitung an ihre Markenbedürfnisse anzupassen. - Benutzer finden die **Ersteinrichtung und Wartung von WalkMe zeitaufwändig** , insbesondere bei komplexen Konfigurationen und Aktualisierungen. #### What Are Recent G2 Reviews of WalkMe? **["Die Kluft zwischen Technologie und Benutzerakzeptanz überbrücken"](https://www.g2.com/de/survey_responses/walkme-review-9892459)** **Rating:** 5.0/5.0 stars _— Sheila Ruth V._ [Read full review](https://www.g2.com/de/survey_responses/walkme-review-9892459) **["WalkMe macht Aufgaben einfacher mit hilfreichen geführten Lösungen und verfügbaren Informationen für unterwegs."](https://www.g2.com/de/survey_responses/walkme-review-12997160)** **Rating:** 5.0/5.0 stars _— Stephen L._ [Read full review](https://www.g2.com/de/survey_responses/walkme-review-12997160) #### What Are G2 Users Discussing About WalkMe? - [Wofür wird WalkMe verwendet?](https://www.g2.com/de/discussions/what-is-walkme-used-for) ### [Fullstory](https://www.g2.com/products/fullstory/reviews) Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can drive better digital experiences. Customer-centric enterprises rely on Fullstory to uncover and eliminate the friction buried between clicks and across workflows, turning frustrated visitors and employees into unwavering advocates. From proactively highlighting areas for optimization to triggering real-time personalization that genuinely resonates, Fullstory’s behavioral data with agentic AI provides deeper and more immediately actionable insights beyond conventional web and product analytics. While other tools require extensive manual tagging that can lead to missed insights, Fullstory automatically collects, structures, and enriches the full spectrum of behavioral data from digital activities. Diagnostics on what users play and pause, what they copy and paste, where they zoom in & out, what apps are in use, then translates those behaviors into actions, insights, and recommendations, all aiding to improve customer and employee journeys. Agentic AI proactively highlights issues and provides recommendations to eliminate gaps in the digital experience, driving improved business outcomes. With a deeper understanding of customer and employee journeys, Fullstory provides the context needed to improve digital experiences, accelerate decision-making, and create human-centered experiences that drive revenue and reduce spend, faster. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,033 #### How Do G2 Users Rate Fullstory? - **User Segmentation:** 8.4/10 (Category avg: 8.8/10) - **Ease of Use:** 8.3/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.1/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 8.9/10 (Category avg: 8.9/10) #### Who Is the Company Behind Fullstory? - **Seller:** [Fullstory](https://www.g2.com/sellers/fullstory) - **Company Website:** www.fullstory.com - **Year Founded:** 2014 - **HQ Location:** Atlanta, GA - **Twitter:** @fullstory 4,890 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=17669e7d21240fe44c13fea247be23a0c45421c1cadce5d9e19690640c49f3f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3654338%2F&secure%5Burl_type%5D=linkedin_company_website) 559 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager, Senior Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Medium, 37% Small #### What Do G2 Reviewers Say About Fullstory? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **intuitive UI** of Fullstory, finding it easy to use and effective for analytics tasks. - Users appreciate the **intuitive UI** of Fullstory, which simplifies dashboard setup and enhances usability significantly. - Users commend Fullstory's **top-notch customer support** , enhancing confidence and ease of use for analytics and insights. - Users value the **ease of use and insightful analytics** from Fullstory, enhancing their understanding of user behavior. - Users value the **robust data analytics** in FullStory, providing deep insights into customer behavior and experiences. ##### Cons - Users note a significant **learning curve** with Fullstory, though support teams help navigate the complexities effectively. - Users find the **lack of customization and difficult data sharing** to be a significant limitation of Fullstory. - Users note the **missing features** in Fullstory that hinder effective user flow and functionality across applications. - Users find **difficulty** in data governance and customization, making it challenging to leverage Fullstory's full capabilities. - Users find the **limited features** of Fullstory restrict their ability to track user flows and share data effectively. #### What Are Recent G2 Reviews of Fullstory? **["An useful tool to track your users' journey"](https://www.g2.com/survey_responses/fullstory-review-9718865)** **Rating:** 4.5/5.0 stars _— Federico M._ [Read full review](https://www.g2.com/survey_responses/fullstory-review-9718865) **["Robust, Easy-to-Use Insights with Outstanding FullStory Support"](https://www.g2.com/survey_responses/fullstory-review-12937876)** **Rating:** 5.0/5.0 stars _— Bobbi M._ [Read full review](https://www.g2.com/survey_responses/fullstory-review-12937876) #### What Are G2 Users Discussing About Fullstory? - [What is FullStory used for?](https://www.g2.com/discussions/what-is-fullstory-used-for) - 1 comment, 1 upvote - [What is Usetiful used for?](https://www.g2.com/discussions/what-is-usetiful-used-for) - 1 comment - [How does FullStory work?](https://www.g2.com/discussions/fullstory-how-does-fullstory-work) - [What is full story com?](https://www.g2.com/discussions/what-is-full-story-com) - [How much does FullStory cost?](https://www.g2.com/discussions/how-much-does-fullstory-cost) ### [Whatfix](https://www.g2.com/de/products/whatfix/reviews) Whatfix ist die KI-native Digital Adoption Platform, die für das moderne Unternehmen entwickelt wurde. Es ist die einzige Plattform, die Simulationsschulungen vor der Produktion, Anleitungen und Unterstützung im Arbeitsablauf sowie Adoptionsanalysen für kontinuierliche Optimierung vereint, um Geschäftsergebnisse aus Unternehmenssoftware zu erzielen. **Average Rating:** 4.5/5.0 **Total Reviews:** 537 #### How Do G2 Users Rate Whatfix? - **Benutzer-Segmentierung:** 8.2/10 (Category avg: 8.8/10) - **Einfache Bedienung:** 8.6/10 (Category avg: 9.0/10) - **Exemplarische Vorgehensweisen für Textblasen:** 9.0/10 (Category avg: 9.1/10) - **Audiovisuelle Komplettlösungen:** 8.5/10 (Category avg: 8.9/10) #### Who Is the Company Behind Whatfix? - **Verkäufer:** [Whatfix](https://www.g2.com/de/sellers/whatfix) - **Unternehmenswebsite:** whatfix.com - **Gründungsjahr:** 2013 - **Hauptsitz:** San Jose, CA - **Twitter:** @whatfix 3,096 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54da0ef74f062ef7e35deab55bba9292703a8810e855b363c3924d1089e5d97e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2058906%2F&secure%5Burl_type%5D=linkedin_company_website) 1,115 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Produktmanager, Projektmanager - **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen - **Company Size:** 45% Large, 36% Medium #### What Do G2 Reviewers Say About Whatfix? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer heben die **Benutzerfreundlichkeit** von Whatfix hervor, wodurch die Inhaltserstellung einfach wird, ohne dass Programmierkenntnisse erforderlich sind. - Benutzer loben den **aufmerksamen und zeitnahen Kundensupport** von Whatfix, was ihre Gesamterfahrung und Zufriedenheit verbessert. - Benutzer schätzen die **benutzerfreundliche Navigation** von Whatfix, da sie ihr Verständnis verbessert und die Abhängigkeit von Schulungsdokumenten minimiert. - Benutzer schätzen die **intuitive No-Code-Erstellung** von Whatfix, die flexible Inhaltserstellung ermöglicht und gleichzeitig den Support relevant und zeitnah hält. - Benutzer schätzen die **einfache Implementierung und den ausgezeichneten Support** von Whatfix, was die Effizienz von Schulungen und Kommunikation insgesamt verbessert. ##### Cons - Benutzer finden die **Lernkurve** für Whatfix steil, was Zeit und Unterstützung für die anfängliche Einrichtung und Anpassung erfordert. - Benutzer stehen vor **umständlicher Wartung** von Inhaltsbibliotheken, eingeschränkten Analyseansichten und fehlenden B2B-Funktionalitäten mit Whatfix. - Benutzer finden die **Einrichtung und Wartung zeitaufwendig** , insbesondere bei großen Inhaltsbibliotheken und häufigen Aktualisierungen. - Benutzer finden die **anfängliche Einrichtung und die Komplexität der Navigation** von Whatfix herausfordernd, insbesondere für Erstbenutzer. - Benutzer finden einen **Mangel an Anleitung** für fortgeschrittene Workflows, was die Nutzung von Whatfix für Power-User erschwert. #### What Are Recent G2 Reviews of Whatfix? **["Einfache In-App-Anleitung mit nahtloser Integration und herausragendem Support"](https://www.g2.com/de/survey_responses/whatfix-review-13029952)** **Rating:** 4.5/5.0 stars _— Sireesha D._ [Read full review](https://www.g2.com/de/survey_responses/whatfix-review-13029952) **["Verbesserung der Benutzererfahrung durch interaktive Anleitung und Einblicke mit Whatfix"](https://www.g2.com/de/survey_responses/whatfix-review-11684085)** **Rating:** 4.5/5.0 stars _— Sajal P._ [Read full review](https://www.g2.com/de/survey_responses/whatfix-review-11684085) #### What Are G2 Users Discussing About Whatfix? - [At what rate is Whatfix growing year on year?](https://www.g2.com/de/discussions/at-what-rate-is-whatfix-growing-year-on-year) - 1 comment, 1 upvote - [Welches der folgenden ist ein Widget von Whatfix?](https://www.g2.com/de/discussions/which-of-the-following-is-a-widget-of-whatfix) - 1 comment, 1 upvote - [Welches von ihnen ist ein direkter Konkurrent von Whatfix?](https://www.g2.com/de/discussions/which-one-of-them-is-a-direct-competitor-of-whatfix) - 1 comment, 1 upvote - [What does Whatfix do?](https://www.g2.com/de/discussions/what-does-whatfix-do) - 3 comments ### [Fin](https://www.g2.com/products/fin/reviews) Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,733 #### How Do G2 Users Rate Fin? - **User Segmentation:** 9.1/10 (Category avg: 8.8/10) - **Ease of Use:** 8.9/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.0/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 8.9/10 (Category avg: 8.9/10) #### Who Is the Company Behind Fin? - **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) - **Company Website:** www.intercom.com - **Year Founded:** 2011 - **HQ Location:** San Francisco, CA - **Twitter:** @fin\_ai 45,225 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website) 953 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Small, 37% Medium #### What Do G2 Reviewers Say About Fin? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. - Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. - Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. - Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. - Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. ##### Cons - Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. - Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. - Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. - Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. - Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. #### What Are Recent G2 Reviews of Fin? **["Helpful AI Support That Saves Our Team Time"](https://www.g2.com/survey_responses/fin-review-13188941)** **Rating:** 5.0/5.0 stars _— Ardon G._ [Read full review](https://www.g2.com/survey_responses/fin-review-13188941) **["Fast, Accurate AI Support That Streamlines Help Desk Workflows"](https://www.g2.com/survey_responses/fin-review-13196970)** **Rating:** 4.5/5.0 stars _— Muhammed A._ [Read full review](https://www.g2.com/survey_responses/fin-review-13196970) #### What Are G2 Users Discussing About Fin? - [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment - [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments - [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments - [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment - [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment ### [Gainsight Product Experience](https://www.g2.com/products/gainsight-product-experience/reviews) Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork. Gainsight PX enhances both the user and admin experience through native integrations with Gainsight Customer Success, Gainsight Customer Communities, Skilljar by Gainsight, and your broader tech stack, connecting in-app behavior directly to health scores, playbooks, and renewal workflows. With AI supporting hyper-personalized in-app engagements, path analysis, segmentation, and feedback loops, Gainsight PX turns every user action into a business advantage, reducing engineering dependency and accelerating time to value. By bridging the gap between product analytics and customer outcomes, Gainsight PX drives stronger adoption, lower cost-to-serve, and the retention and expansion growth that keeps businesses ahead. **Average Rating:** 4.4/5.0 **Total Reviews:** 239 #### How Do G2 Users Rate Gainsight Product Experience? - **User Segmentation:** 8.2/10 (Category avg: 8.8/10) - **Ease of Use:** 7.7/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 8.5/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 8.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind Gainsight Product Experience? - **Seller:** [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) - **Year Founded:** 2009 - **HQ Location:** San Francisco, CA - **Twitter:** @GainsightHQ 13,119 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=85a34abb9897c7140c711174cddac2af3363ec5532f5b0ba46c2fa230fde5273&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F841640%2F&secure%5Burl_type%5D=linkedin_company_website) 1,140 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 61% Medium, 21% Small #### What Do G2 Reviewers Say About Gainsight Product Experience? _AI-generated summary from verified user reviews_ ##### Pros - Users find Gainsight Product Experience to be **easy to configure** , enhancing efficiency in customer engagement and journey management. - Users value the **customer engagement support** from Gainsight, enabling proactive guidance and enhanced user journeys. - Users value the **automation and organization** Gainsight offers, enhancing customer journeys and driving personalized experiences effectively. - Users value the **comprehensive reporting** capabilities of Gainsight, enhancing customer insights and support strategies effectively. - Users value the **real-time analytics** in Gainsight for tracking customer health and enhancing client engagement effectively. ##### Cons - Users face a **steep learning curve** with Gainsight Product Experience, hindering efficient use and understanding of features. - Users find the **learning difficulties** with Gainsight Product Experience challenging due to its complexity and functionality overload. - Users face a **steep learning curve** with Gainsight Product Experience, making full utilization a challenging process. - Users find the **missing features** in Gainsight Product Experience hinder their ability to effectively customize and engage. - Users find **missing functionality** in Gainsight Product Experience, particularly around engagement triggering and reporting features. #### What Are Recent G2 Reviews of Gainsight Product Experience? **["Nice combination of in-app engagement and usage analysis"](https://www.g2.com/survey_responses/gainsight-product-experience-review-5475813)** **Rating:** 4.0/5.0 stars _— Jef V._ [Read full review](https://www.g2.com/survey_responses/gainsight-product-experience-review-5475813) **["Flexible In-App Engagements with Robust Targeting and Outstanding Support"](https://www.g2.com/survey_responses/gainsight-product-experience-review-12924088)** **Rating:** 4.5/5.0 stars _— Jessica L._ [Read full review](https://www.g2.com/survey_responses/gainsight-product-experience-review-12924088) #### What Are G2 Users Discussing About Gainsight Product Experience? - [What is Gainsight PX used for?](https://www.g2.com/discussions/what-is-gainsight-px-used-for) - [Is Gainsight owned by Salesforce?](https://www.g2.com/discussions/is-gainsight-owned-by-salesforce) - [How much does Gainsight cost?](https://www.g2.com/discussions/how-much-does-gainsight-cost) - [What is Gainsight software?](https://www.g2.com/discussions/gainsight-px-what-is-gainsight-software) - 1 comment - [What is Gainsight PX?](https://www.g2.com/discussions/what-is-gainsight-px) - 1 comment ### [Supered](https://www.g2.com/products/supered/reviews) Supered is a sales enablement software platform based in the United States that helps sales teams improve sales playbook adoption and sales process execution directly inside their CRM. Designed primarily for sales enablement leaders, Supered also supports sales leaders, RevOps, and sales operations teams responsible for driving consistent execution across the sales organization. Supered works natively with HubSpot and Salesforce and addresses a common sales enablement challenge: playbooks and training materials that exist outside the CRM and are not consistently applied during live selling. As a CRM-native sales enablement platform, Supered embeds just-in-time, in-app guidance directly into HubSpot and Salesforce workflows so reps can learn while they sell. Rather than relying on static documentation or external training portals, Supered delivers contextual guidance during real deal execution based on CRM context such as deal stage, role, or activity. Core sales enablement functionality includes: - Executable sales playbooks that live inside the CRM - Contextual, in-app sales guidance delivered at the moment of need - Manager visibility into sales process adherence - Role-aware guidance aligned to CRM permissions Supered supports ongoing sales enablement instead of one-time onboarding. Because it operates entirely inside the CRM, reps do not log into a separate tool or change how they work. Sales enablement teams can update playbooks and guidance centrally and see changes reflected immediately in execution, without redistributing documents or retraining teams. Sales leaders and managers use Supered to inspect and coach deal execution based on observable behavior rather than self-reported updates. Managers can see whether key steps are followed, where processes break down, and where coaching is needed while deals are still active. Manager and leadership use cases include: - Coaching reps based on real execution, not anecdotes - Inspecting deal execution without manual audits or spreadsheets - Identifying process breakdowns before deals are lost Supered is commonly used to enforce sales playbooks, onboard new reps, and manage ongoing sales process changes. Sales enablement teams use it to reinforce best practices and reduce reliance on static content. RevOps and sales ops teams use Supered to standardize workflows, support CRM data integrity, and ensure sales processes are followed as designed across teams and regions. Operational value for enablement, RevOps, and sales ops teams includes: - Improved consistency across deals and teams - Reduced process drift over time - Cleaner CRM data through enforced execution - Less time maintaining documentation that goes unused The primary value of Supered is helping organizations shift sales enablement from content distribution to behavior change. By making sales processes observable and enforceable inside the CRM, Supered helps teams improve consistency, strengthen execution, and get more value from their sales enablement strategy and sales technology stack. Supered supports secure, enterprise-ready deployment, including SOC 2 compliance, GDPR alignment, and respect for existing CRM permissions. It is not a learning management system, content library, or offline training tool. Supered is built for teams that want sales enablement to happen where selling actually occurs and to drive consistent execution through real-time guidance and visibility. **Average Rating:** 4.9/5.0 **Total Reviews:** 79 #### How Do G2 Users Rate Supered? - **User Segmentation:** 10.0/10 (Category avg: 8.8/10) - **Ease of Use:** 9.2/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 10.0/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Supered? - **Seller:** [Supered](https://www.g2.com/sellers/supered) - **Company Website:** supered.io - **Year Founded:** 2023 - **HQ Location:** Atlanta, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a9828c57025184edc7a5151933003dd79ca5714dc385d2574888579e0b9318c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetsupered%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website) 18 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consulting, Information Technology and Services - **Company Size:** 55% Small, 23% Medium #### What Do G2 Reviewers Say About Supered? _AI-generated summary from verified user reviews_ ##### Pros - Users admire the **intuitive setup** of Supered, appreciating its effectiveness in streamlining processes and tracking progress. - Users love the **easy setup** of Supered, facilitating quick onboarding and immediate access to vital information. - Users appreciate the **CRM efficiency** of Supered, enhancing training and workflow while maintaining clean data and valuable insights. - Users value the **data centralization** of Supered, simplifying tracking and enhancing collaboration for effective knowledge management. - Users appreciate the **streamlined task management** and intuitive setup of Supered, enhancing efficiency and visibility in operations. ##### Cons - Users experience a **steep learning curve** with Supered, requiring time to understand its intricate object relationships and setup. - Users find the **update issues** of Supered challenging, struggling with outdated reminders and the need for frequent oversight. - Users note a **learning curve** with Supered, requiring time to understand its features and improve user experience. - Users find Supered's design to be **not intuitive** , requiring extra time to understand object interactions and navigation. - Users find the **poor user experience** in Supered challenging, requiring time to understand its complex interactions. #### What Are Recent G2 Reviews of Supered? **["Intuitive Guides, Powerful Analytics, Exceptional Support"](https://www.g2.com/survey_responses/supered-review-13052739)** **Rating:** 5.0/5.0 stars _— Ryan G._ [Read full review](https://www.g2.com/survey_responses/supered-review-13052739) **["Easy to Implement, Seamless HubSpot Integration, and Streamlined 1:1s"](https://www.g2.com/survey_responses/supered-review-12855142)** **Rating:** 5.0/5.0 stars _— Amanda C._ [Read full review](https://www.g2.com/survey_responses/supered-review-12855142) ### [Amplitude Guides and Surveys](https://www.g2.com/products/amplitude-guides-and-surveys/reviews) Part of the Amplitude AI Analytics Platform, Amplitude Guides and Surveys uses actual user behavior to power smarter in-app engagement. Deliver help, collect feedback, and understand the issues your users are having, without making them rage quit. Guides and Surveys makes it easy for product teams, growth teams, marketing teams, or any team to engage with users: • Launch on-brand guides and messaging that direct your users to important features in your app, triggered by their behavior • Survey users when they’re most likely to give you qualitative feedback that’s actually quality • Provide better help with resource centers and an AI Assistant that understand your product docs as well as the user’s in-product behavior • Set guardrails to make sure users aren’t overwhelmed with back-to-back popups • Measure engagement to understand how users interact with your guides and surveys, as well as your product And with Guides and Surveys integrated in the rest of the Amplitude platform, engagement connects seamlessly with your analytics and experimentation. See the metrics and session replays behind every interaction, base engagement on your behavioral cohorts, and customize via A/B testing. Plus, you can consolidate your tech stack. Amplitude Guides and Surveys helps users feel like they’re interacting with bespoke assistance, not spammy popups. Use it to drive better engagement and fuel faster growth. **Average Rating:** 4.7/5.0 **Total Reviews:** 194 #### How Do G2 Users Rate Amplitude Guides and Surveys? - **User Segmentation:** 8.7/10 (Category avg: 8.8/10) - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.1/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 8.9/10 (Category avg: 8.9/10) #### Who Is the Company Behind Amplitude Guides and Surveys? - **Seller:** [Amplitude](https://www.g2.com/sellers/amplitude) - **Company Website:** amplitude.com - **Year Founded:** 2012 - **HQ Location:** San Francisco, CA - **Twitter:** @Amplitude\_HQ 22,465 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=41bec496bc5bd1d0a5d1edf21b69b85780517f04e14dae957599909e0aa05913&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3626155%2F&secure%5Burl_type%5D=linkedin_company_website) 1,130 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Small, 35% Medium #### What Do G2 Reviewers Say About Amplitude Guides and Surveys? _AI-generated summary from verified user reviews_ ##### Pros - Users find Amplitude Guides and Surveys to be **easy to use** , enhancing onboarding and feedback collection effortlessly. - Users value the **ease of building and deploying surveys** , enhancing onboarding and gathering crucial real-time feedback effectively. - Users appreciate the **real-time feedback capabilities** of Amplitude Guides & Surveys, enhancing onboarding and feature adoption significantly. - Users value the **ease of real-time feedback** from Amplitude Guides and Surveys, enhancing user experience and satisfaction. - Users value the **easy setup** of Amplitude Guides & Surveys, enabling quick integration and effective user engagement. ##### Cons - Users find **customization options limited** , making advanced targeting and complex user flows challenging to manage effectively. - Users express a need for **difficult customization** options in Amplitude Guides and Surveys, limiting design flexibility and interaction. - Users find **Amplitude Guides and Surveys restrictive** for advanced logic and customization, limiting their ability to create complex user experiences. - Users find **missing features** in Amplitude Guides and Surveys, particularly in customization and support options, limiting functionality. - Users find the **limited features** restrictive, particularly for complex tasks without upgrading to a higher tier. #### What Are Recent G2 Reviews of Amplitude Guides and Surveys? **["Easy, Quick Setup with Powerful Customization Options"](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-13222844)** **Rating:** 5.0/5.0 stars _— Verified User in Hospitality_ [Read full review](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-13222844) **["Easy to use In-App Guides with Seamless Amplitude Analytics and Fast Insights"](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-13196479)** **Rating:** 4.5/5.0 stars _— Akash S._ [Read full review](https://www.g2.com/survey_responses/amplitude-guides-and-surveys-review-13196479) ### [ChurnZero](https://www.g2.com/de/products/churnzero/reviews) ChurnZero ist die KI-Plattform und der Partner für Kundenwachstum. Kundenteams nutzen ChurnZero, um Umsatz und Kundenbindung zu steigern, effizienter zu arbeiten und das bestmögliche Kundenerlebnis zu bieten. Die Plattform vereint Ihre Kundendaten, Teamexpertise und KI in einem einzigen System, das darauf ausgelegt ist, den Kundenerfolg zu steigern. Sie bietet klare Einblicke in die Bedürfnisse der Kunden und hilft Ihnen, diese zu erfüllen, wodurch es einfach wird, Onboarding-, Adoptions-, Erneuerungs- und Expansionsprogramme zu skalieren, während Ihre Kundenbasis wächst. Die KI-Agenten von ChurnZero sind speziell für die spezifischen Bedürfnisse von Kundenteams entwickelt. Sie interpretieren Kundendaten, integrieren sich nahtlos in Ihre bestehenden Arbeitsabläufe und sind von Natur aus flexibel. Sie entscheiden, wie viel die KI tun soll und wo und wann sie es tut, sodass Sie immer die Kontrolle behalten. ChurnZero ist mehr als nur Software. Unsere CS-, Implementierungs- und Support-Teams sind echte Partner, die sicherstellen, dass Ihr Team im großen Maßstab erfolgreich ist. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,594 #### How Do G2 Users Rate ChurnZero? - **Benutzer-Segmentierung:** 9.2/10 (Category avg: 8.8/10) - **Einfache Bedienung:** 8.5/10 (Category avg: 9.0/10) - **Exemplarische Vorgehensweisen für Textblasen:** 8.3/10 (Category avg: 9.1/10) - **Audiovisuelle Komplettlösungen:** 8.1/10 (Category avg: 8.9/10) #### Who Is the Company Behind ChurnZero? - **Verkäufer:** [ChurnZero](https://www.g2.com/de/sellers/churnzero) - **Unternehmenswebsite:** churnzero.com - **Gründungsjahr:** 2015 - **Hauptsitz:** Washington, District of Columbia - **Twitter:** @churnzero 1,792 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b89852c213c504201beddc5ec592f21f9fc3de4f10ae13c95f5b53cffedc6d33&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9475578%2F&secure%5Burl_type%5D=linkedin_company_website) 147 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Kundenerfolgsmanager, Direktor für Kundenerfolg - **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen - **Company Size:** 61% Medium, 28% Small #### What Do G2 Reviewers Say About ChurnZero? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer finden ChurnZero **intuitiv und einfach zu bedienen** , was ihr Onboarding und ihre täglichen Aufgaben effektiv verbessert. - Benutzer schätzen die **benutzerfreundliche Oberfläche und effizienten Kundenbindungstools** von ChurnZero, die Produktivität und Teamarbeit verbessern. - Benutzer schätzen die **Automatisierungsfähigkeiten** von ChurnZero, die Arbeitsabläufe optimieren und das Engagement durch effizientes Aufgabenmanagement verbessern. - Benutzer schätzen den **fantastischen und reaktionsschnellen Kundensupport** von ChurnZero, der ihre Datenverwaltung und Workflow-Effizienz verbessert. - Benutzer schätzen die **Effizienz** von ChurnZero bei der Rationalisierung von Arbeitsabläufen und der Organisation von Kundendaten für gezielte Erfolgsinitiativen. ##### Cons - Benutzer finden die **Lernkurve herausfordernd** , da die Navigation durch die Benutzeroberfläche und die Einrichtung zeitaufwändig sein können. - Benutzer finden die **Komplexität** der ChurnZero-Oberfläche herausfordernd, insbesondere wenn sie nach bestimmten Optionen oder Berichten suchen. - Benutzer finden die Plattform **nicht intuitiv** , fühlen sich oft überwältigt und stehen anfangs vor einer steilen Lernkurve. - Benutzer äußern Frustration über **fehlende Automatisierung und kostenpflichtige Funktionen** , die ihren Arbeitsablauf verkomplizieren und die Kosten erhöhen. - Benutzer heben eine **steile Lernkurve** für ChurnZero hervor und finden es herausfordernd, die Segmentierung und verfügbaren Optionen zu navigieren. #### What Are Recent G2 Reviews of ChurnZero? **["ChurnZero als Quelle der Wahrheit: KI-Automatisierung, Dashboards und flexible Berichterstattung"](https://www.g2.com/de/survey_responses/churnzero-review-13099774)** **Rating:** 4.5/5.0 stars _— Nichole M._ [Read full review](https://www.g2.com/de/survey_responses/churnzero-review-13099774) **["ChurnZero hält alle meine Kontoeinblicke an einem Ort und spart Zeit mit KI-Nachverfolgungen"](https://www.g2.com/de/survey_responses/churnzero-review-13199202)** **Rating:** 5.0/5.0 stars _— Disha M._ [Read full review](https://www.g2.com/de/survey_responses/churnzero-review-13199202) #### What Are G2 Users Discussing About ChurnZero? - [Wofür wird ChurnZero verwendet?](https://www.g2.com/de/discussions/what-is-churnzero-used-for) - 1 comment ### [Appcues](https://www.g2.com/products/appcues/reviews) Appcues is a customer engagement platform that turns your product into the best place to reach, encourage, and engage your customers. Marketing and product teams use Appcues to publish dynamic content, surveys and multi-step guides without ongoing engineering resources. Most in-app tools focus solely on onboarding new users. Appcues runs campaigns across the full customer lifecycle: helping you build awareness of new features, drive adoption, encourage advocacy, and inform what you build next, all through targeted in-app messaging. When a user hits an activation moment, drifts from a key workflow, or crosses a usage threshold, Appcues helps you respond automatically across in-app, email, and push. Appcues connects engagement to real business outcomes: custom analytics dashboards show how users move through your product, and funnels surface exactly where they fall off. Inside Appcues, you can describe what you want in plain language: build a campaign, create an experience, ask a question, and Appcues AI does the work: building experiences, flagging what's underperforming, and suggesting fixes automatically. Segments let you target the right audience down to a single user, so every experience reaches exactly who it should. Campaigns tie it all to a named goal you can track. Founded in 2013 in Boston, Appcues has spent over a decade helping companies close the gap between building products and helping customers get real value from them. Trusted by HubSpot, G2, Airbase, and Wayfair, Appcues has powered billions of in-product experiences across thousands of products worldwide. **Average Rating:** 4.6/5.0 **Total Reviews:** 357 #### How Do G2 Users Rate Appcues? - **User Segmentation:** 8.5/10 (Category avg: 8.8/10) - **Ease of Use:** 8.6/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 8.9/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 8.1/10 (Category avg: 8.9/10) #### Who Is the Company Behind Appcues? - **Seller:** [Appcues](https://www.g2.com/sellers/appcues) - **Company Website:** www.appcues.com - **Year Founded:** 2013 - **HQ Location:** Boston, MA - **Twitter:** @appcues 5,121 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4a81e63cd972179e3df2ffe709a117014f582e0f2019455aa289de08fc70e558&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3351565%2F&secure%5Burl_type%5D=linkedin_company_website) 67 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 58% Medium, 32% Small #### What Do G2 Reviewers Say About Appcues? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Appcues, appreciating its intuitive setup and customizable onboarding capabilities. - Users highlight the **easy setup** of Appcues, appreciating its intuitive interface for onboarding and customization. - Users value the **outstanding customer support** from Appcues, enhancing their experience and resolving issues efficiently. - Users appreciate the **easy creation** of flows with Appcues, significantly boosting trial conversion rates and user retention. - Users appreciate the **intuitive interface** of Appcues, making it easy to create workflows and product tours. ##### Cons - Users find the **limited customization options** and misaligned features of Appcues frustrating and restrictive. - Users find the lack of **automated notifications and organizational features** in Appcues to be a significant drawback. - Users highlight the **need for improvement** in metrics and tracking features, affecting organization and user experience. - Users express frustration with **poor customer support** , making issue resolution and guidance difficult for Appcues users. - Users face **poor UX** with Appcues, citing slow flows and challenging targeting and tracking functionalities. #### What Are Recent G2 Reviews of Appcues? **["Marketer-Led In-App Experiences: Ship Faster Without Engineering"](https://www.g2.com/survey_responses/appcues-review-13046153)** **Rating:** 5.0/5.0 stars _— Verified User in E-Learning_ [Read full review](https://www.g2.com/survey_responses/appcues-review-13046153) **["Appcues Makes It Easy to Build Dev-Free User Guides and Collect Feature Feedback"](https://www.g2.com/survey_responses/appcues-review-13078486)** **Rating:** 5.0/5.0 stars _— Matteo P._ [Read full review](https://www.g2.com/survey_responses/appcues-review-13078486) #### What Are G2 Users Discussing About Appcues? - [How do you use Appcues?](https://www.g2.com/discussions/how-do-you-use-appcues) - [What is API Appcues net?](https://www.g2.com/discussions/what-is-api-appcues-net) - [How do I use Appcues?](https://www.g2.com/discussions/how-do-i-use-appcues) - 3 comments - [What does Appcues do?](https://www.g2.com/discussions/what-does-appcues-do) - 3 comments ### [Userflow](https://www.g2.com/products/userflow/reviews) Userflow is a Product Adoption Engine built for customer-obsessed SaaS teams running self-serve products. Many teams rely on engineering to ship in-app onboarding, announcements, and user education, slowing iteration and limiting visibility into what drives activation. Userflow removes those bottlenecks with a flexible, AI-powered platform for in-app onboarding and in-app guidance that helps turn users into champions. Build product tours, onboarding checklists, surveys, feature announcements, and a customizable resource center without code. Personalize experiences by behavior or segment to drive product adoption and feature adoption across the entire lifecycle. Userflow goes beyond surface-level guidance. Real-time product signals power segmentation, targeting, and continuous optimization. With built-in analytics and product analytics integrations— including Amplitude, Mixpanel, and cohort sync via Segment— teams can stream events, sync cohorts, and measure impact without stitching together multiple tools. A standard chatbot tells users what to do—or points them to a doc. Adoption Agent reads the question, picks the most relevant flow from your library, and walks the user through it in-app. That’s the difference between in-app AI as support overhead and in-app AI as a growth driver. Userflow installs as a lightweight layer on top of your app and supports modern data workflows with event streaming, two-way integrations, and CRM sync, helping teams close the loop between insight and action. Whether you’re improving trial-to-paid conversion, scaling onboarding across personas, or optimizing feature adoption in a complex product, Userflow helps teams move from guesswork to guided, measurable growth. Learn more at www.userflow.com **Average Rating:** 4.8/5.0 **Total Reviews:** 124 #### How Do G2 Users Rate Userflow? - **User Segmentation:** 8.6/10 (Category avg: 8.8/10) - **Ease of Use:** 9.4/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.8/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 9.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind Userflow? - **Seller:** [Joincube, Inc. (DBA Beamer)](https://www.g2.com/sellers/joincube-inc-dba-beamer) - **Company Website:** www.joincube.com - **Year Founded:** 2011 - **HQ Location:** Austin, Texas - **Twitter:** @joincube 488 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9edf8fa01c8bee043ecfc83eaa7005b1f88d989909e05ec57df9309910e3bfba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3477380%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Small, 34% Medium #### What Do G2 Reviewers Say About Userflow? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Userflow, making it accessible even for non-technical individuals. - Users find Userflow to be **intuitive** , making complex onboarding easy and stress-free for non-technical founders. - Users commend the **easy setup** of Userflow, enabling quick onboarding and empowering non-technical staff efficiently. - Users commend the **incredibly quick and helpful customer support** from Userflow, enhancing their overall experience. - Users commend the **easy implementation** of Userflow, making it accessible for both technical and non-technical users. ##### Cons - Users find managing **translations cumbersome** and suggest improvements for sharing unpublished flows and integrating a knowledge base. - Users find Userflow's pricing to be **expensive** , especially for small companies needing the AI Assistant. - Users express concerns about the **lack of integration** , limiting deeper analytics and connection between various tools. - Users feel somewhat **limited in functionality** with Userflow, especially for complex user journeys and frequent UI changes. - Users find the **missing functionality** in Userflow limited, especially regarding access to private articles and flow controls. #### What Are Recent G2 Reviews of Userflow? **["Streamlined Segmentation and Personalization"](https://www.g2.com/survey_responses/userflow-review-13166378)** **Rating:** 5.0/5.0 stars _— Danish R._ [Read full review](https://www.g2.com/survey_responses/userflow-review-13166378) **["Budget-Friendly Onboarding & Survey Tool with Robust Features"](https://www.g2.com/survey_responses/userflow-review-5352738)** **Rating:** 5.0/5.0 stars _— Jessica D._ [Read full review](https://www.g2.com/survey_responses/userflow-review-5352738) #### What Are G2 Users Discussing About Userflow? - [What do you like most about Userflow for onboarding processes, and what improvements would you suggest?](https://www.g2.com/discussions/what-do-you-like-most-about-userflow-for-onboarding-processes-and-what-improvements-would-you-suggest) - [What's the difference between sitemap and user flow?](https://www.g2.com/discussions/what-s-the-difference-between-sitemap-and-user-flow) - [What is user flow?](https://www.g2.com/discussions/what-is-user-flow) - [What are user flows for?](https://www.g2.com/discussions/what-are-user-flows-for) - 1 comment - [What should be included in user flow?](https://www.g2.com/discussions/what-should-be-included-in-user-flow) - ‹ Prev‹ Prev - 1 - [2](/categories/digital-adoption-platform/small-business?open_modal_url=%2Fproducts%2Ffullstory%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fdigital-adoption-platform%252Fsmall-business%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/digital-adoption-platform/small-business?open_modal_url=%2Fproducts%2Ffullstory%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fdigital-adoption-platform%252Fsmall-business%26source%3Dcategory&order=g2_score&page=3#product-list) - [Next ›Next ›](/categories/digital-adoption-platform/small-business?open_modal_url=%2Fproducts%2Ffullstory%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fdigital-adoption-platform%252Fsmall-business%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Webinar Platforms](https://www.g2.com/categories/webinar) [SAP Store Software](https://www.g2.com/categories/sap-store) [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) [Attribution Software](https://www.g2.com/categories/attribution) [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance) Similar Categories - [Team Collaboration](/categories/team-collaboration) - [Other Collaboration](/categories/other-collaboration) - [Agentic AI Browser](/categories/agentic-ai-browser) - [AI Meeting Assistants](/categories/ai-meeting-assistants) - [AI Presentation Tools](/categories/ai-presentation-tools) - [Audio Conferencing](/categories/audio-conferencing) - [Board Management](/categories/board-management) - [Bookmark Manager](/categories/bookmark-manager) - [Browser](/categories/browsers) - [Business Scheduling](/categories/business-scheduling) - [Calendar](/categories/calendar-software) - [Cloud PBX Platforms](/categories/cloud-pbx-platforms) - [Collaborative Research Writing Tools](/categories/collaborative-research-writing-tools) - [Decision-Making](/categories/decision-making) - [Document Creation](/categories/document-creation) [Browse Digital Adoption Platform Themes](/categories/digital-adoption-platform/themes)