Fullstory is comprehensive, it has a record of every action and click every user has completed in our sofware. The privacy and security features are second to none. Review collected by and hosted on G2.com.

It's very east to get lost in the data and sometimes its had to pinpoint exactly what you need. Review collected by and hosted on G2.com.

We are extremely happy with the outstanding support and service provided by Jasmine , Brian and the Fullstory team. Their expertise in this reporting/tracking and performance indicating solution has been very valuable in our day to day analysis of how we are servicing our customers and also where we can improve to ensure we are providing value to our users. This team has been great in their proactive support, responsiveness and ensuring that were are making the most of the fullstory solution. We appreciate the partnership! Review collected by and hosted on G2.com.

not applicable, not applicable, not applicable Review collected by and hosted on G2.com.

The most helpful thing about Fullstory is it enables me to view user sessions for our platform which speeds up the troubleshooting and to ensure we're not missing anything.

For the tech support end, being able to see the sessions eliminates unnecessary back and forth with clients too! Review collected by and hosted on G2.com.

It would be easier to use if the interface was more user friendly and had all the sessions for various categorized by day/time in the dashboard. Review collected by and hosted on G2.com.

Honestly, FullStory is an amazing product however, the best part of FullStory is the service and support. everyone I've interacted with has been fully vested in our success in leveraging FullStory to enhance our products for our clients and provide us insights on making the best decision possible Review collected by and hosted on G2.com.

In the past I'd say that I'd have to watch each session or build a ton of dashboards to get insights but, that is quickly being replaced by StoryAI Review collected by and hosted on G2.com.

It is incredibly useful and detailed for our complex enterprise use cases. It has been invaluable in our assessments of our platforms. Review collected by and hosted on G2.com.

Fullstory is primarily aligned towards consumer applications so some functionality just does not meet the complexity of our user flows. Review collected by and hosted on G2.com.

We’re very pleased with our experience using Usetiful. The tool offers powerful capabilities for onboarding and integrates seamlessly with our existing systems. The level of customization available has allowed us to tailor the experience precisely to our needs, and overall, the platform has been smooth and reliable. We’ve also been impressed by the responsiveness of both the product and customer success teams—they’ve been quick to support and adapt to our requirements. Review collected by and hosted on G2.com.

The translation workflow could be improved slightly. Review collected by and hosted on G2.com.

It's easy to watch user replays and identify where they encounter difficulties in our conversion flow. Easy to integrate to our site Review collected by and hosted on G2.com.

I would appreciate having more features available such as automatically generated recommendations to optimize our conversion funnel based on aggregate user behavior data. Review collected by and hosted on G2.com.

Fullstory has been the easiest platform to integrate into our complex website tech stack. The variety of different insights available provides the best picture of customer behavior on our site. I use Fullstory every day to track site performance and to verify user flows and to monitor any friction. I've never had to utilize customer support, but their documentation is well-organized and top notch. Review collected by and hosted on G2.com.

Fullstory can present a steep learning curve due to the amount of insights available. As a power user, I am often asked to provide on-boarding to new users. Review collected by and hosted on G2.com.

Fullstory is great in understanding behavioural triggers & insights to support product optimisation. The data and insight provided through segments and session views is invaluable. As a designer, I can also look at things like heatmaps and rage clicks to see pain points that help us optimise our user experience. Review collected by and hosted on G2.com.

The implementation requires engineering effort, if the product or pages are regularly updated, as we do with a lot of legacy code, then it needs to be built into workflows across all teams to ensure its effectiveness. Review collected by and hosted on G2.com.

Love both the sessions replays as well as the voluminous amount of data you are able to bring into Snowflake via their integration. Their support and success team is always very helpful and friendly. Review collected by and hosted on G2.com.

not much here to note. The onboarding can take some time, but it's worth it. Review collected by and hosted on G2.com.