Fullstory session replay is great and better than many alternatives we considered. In addition to web, native mobile app replay is good, which many competitors lack. We also find the segments, metrics, and funnels useful. Most of our organization uses session replay frequently: product teams, engineering teams, customer service, fraud, and compliance. All the features around replay are solid like redaction, note/share, heat map, etc. And it's valuable to have a top-tier session replay tool integrated with product analytics.

It's easy to search sessions and inspect them to find events/actions to instrument. That also makes it easy to define events within the platform for ad-hoc needs, but we've found we need to instrument ourselves for important tracking/reporting. We even set up alerts on FullStory metrics to look for errors from the customer perspective.

We've been a customer for multiple years, and the FullStory account and support teams are helpful. Review collected by and hosted on G2.com.

The product analytics charting/metrics are good, but other tools are more dynamic here (multiple metrics, tables of metrics, editing charts, etc.). FullStory continues to add these features.

It's expensive, but at this point, the cost vs. value is acceptable.

It's not as broad as some other product tools (with technical monitoring, experimentation, feature flagging, etc.). FullStory's strength is session replay, and it's great at that. As they continue to add capabilities, we will continue to compare the value of best-of-breed session replay and their product analytics with the value of having sessions integrated with experiments, feature flags, event streaming, etc. Review collected by and hosted on G2.com.

Very helpful in showing what customers have done in our application and when. We use it frequently in our support, and it's very easy to see their actions to drill down the root cause. I also love the logs it provides, as they're helpful for Jira bug tickets. Having the ability to choose the playback speed as well as skipping activity toggled on and off is amazing, as well! Review collected by and hosted on G2.com.

I would like to be able to see the documents the customers are seeing within FS since we're able to log into the cutsomer organizations to see them anyway - it would be nice to just be able to review it during the FS videos.

I would like to see timezones within the times under the videos so we know exactly when the customer was doing their activities.

I would also like to be able to set how many seconds back to rewind. 7 seconds seems a bit arbitrary, and I'd love to configure anything from 1 to 60 seconds. Review collected by and hosted on G2.com.

The ability to segment users and watch back sessions Review collected by and hosted on G2.com.

Heatmaps can be a little quirky. It may have to do with code releases to our website but sometimes the heatmaps only grab the most recent day so to get around that I need to set the date range to one day prior in the period. Review collected by and hosted on G2.com.

Easy to use, highly customizable, and super fast to integrate with our platform!

It also allows us to personalize onboarding experiences based on different user roles. Highly recommended for reducing first-time user drop-off and boosting engagement with new features. Review collected by and hosted on G2.com.

Not much! Personally, I think it would be great to have a bit more customizable UI, for example, options to adjust size, font type, or font size. But that might just be me being a little too demanding from me. : ) Review collected by and hosted on G2.com.

Being able to review a user's journey and identify the errors they have encountered is a valuable feature. Super easy to find a user via email or identity criteria and simple to setup with your product Review collected by and hosted on G2.com.

Limits are hit fast on smaller accounts, can be expensive at higher account levels Review collected by and hosted on G2.com.

Great way to see the visual "whys" behind what your current web analytics are telling you. Easy to navigate platform with an ever-growing feature list. Easy to implement custom event tracking to tailor things to your specific web footprint. Fantastic customer support with very quick turnaround time. The customer success team actively seeks suggestions/feedback to integrate into the platform. Large list of out-of-the-box integrations. Review collected by and hosted on G2.com.

There is so much information available in the platform that you can easily go down a rabbit hole and spend hours watching session playbacks and investigating segments. Having a hypothesis or clear segment you are investigating is integral to make sure you stay focused and efficient on time spent in the platform. Review collected by and hosted on G2.com.

Ability to view sessions. heatmaps for pages Review collected by and hosted on G2.com.

not that easy to tag elements on pages ( i need to view multiple session replay to find element to tag it) Review collected by and hosted on G2.com.

It's an easy access point to look at behavior analytics and see what users are actually doing. I regularly use Fullstory to help make design/product decisions before and after implementation. The customer support we get is fantastic—enthusiastic and helpful. Review collected by and hosted on G2.com.

I wish that Fullstory also had features like heatmaps that didn't require watching sessions to see users' clicks. We also have some challenges with our data that make it unusable to a degree. It's hard to tell if this is a challenge on our end, Fullstory, or both. Review collected by and hosted on G2.com.

After using Usetiful, it’s clear how much easier user onboarding and product adoption can be. The platform offers an intuitive no-code editor to create guided tours, onboarding checklists, and tooltips without needing technical help. Setting it up was quick, and the customization options allowed it to blend perfectly into the website. Usetiful helped improve user engagement and reduced the time it took for new users to get comfortable with the product. Review collected by and hosted on G2.com.

There isn’t much to dislike. If anything, having even more advanced templates out of the box would make setup even faster. But overall, Usetiful has been a smooth experience and delivered exactly what was expected. Review collected by and hosted on G2.com.

Very friendly backoffice, they are super willing to help and ready to go extra mile. We switched from a competitor and we were able to make a porting in a few days. The tool is very useful if you need code-free solutions for modals, product tours and announcements in your app. Review collected by and hosted on G2.com.

There could be more design options when designing the tours. Review collected by and hosted on G2.com.