We're gaining insights not achievable in our other analytics tools. The conversion reports are highly ACTIONABLE in that they pinpoint signals of user friction and QUANTIFY their impact on KPI conversion. Fantastic segmentation engine allows us to watch session replays to better understand the WHY behind the WHAT we're seeing. These are also useful for our QA and developers to diagnose bugs, especially intermittent server errors that are hard to reproduce.

I'm not a developer. Trying to properly identify CSS elements and micro-conversion checkpoints we want to monitor, especially our native mobile app selectors, is tedious (and error prone) for (non-technica) product managers and business analysts.

FullStory's customer support and consulting team are top - notch. They go beyond the call of duty, and are true partners in our success. They are helping us lift conversion and improve our UX In our website and apps.

Fullstory provides us with so much actionable insights, in a matter of seconds. You can very quickly and easily find information to simple and more complex questions. Journeys and funnels are extremely helpful in finding and identifying key areas that can be fixed to drive more users towards ideal paths and outcomes that can result in driving increased revenue and happier users

Running out of sessions, maybe having more revenue focused tools out of the box :)

Driving conversions in checkout, identifying bugs, seeing user experience for mobile, desktop etc

The in session analytics you get help you form a better understanding of issues. You get actionable insights that help you uncover better ways to target your customer.

Honestly, this app is groundbreaking. So helpful for my small business.

FullStory literally helps develop the full picture. You can see where your user is spending time, how they engage with your information and this help you create intelligent solutions that ultimately increase sales. The fact that this tool can be employed on mobile so you understand how customers engage is an added bonus.

Easy to use interface, simple to generate reports and dashboards, as well as super friendly and helpful service provided by the FullStory team.

This level of quality monitoring comes at a cost, but well worth it.

We were mainly focused on improving the stability and performance of our B2B mobile apps. We realized FullStory gives us a higher level of visibility into the workflow of our users, along with highlighting bottlenecks within our UI screens we couldn't identify with other tools.

FullStory gives more than a glimpse into customer and prospect behavior. It can be used to identify site issues, identify user errors, and observe patterns of browsing among products. It's like a DVR of user visits, a window into what they saw and did. You can even see "rage clicks" at a glance to find frustrating pages (slow load time or buttons with issues, etc.) The ability to tie in with an Intercom account means that on visitor chats, you can easily click into that user's FullStory sessions to review how they got to needing to chat with you. The playback interface is intuitive and the ability to automatically skip inactive time saves us a lot of time in reviewing activity.

User interface is generally good but once in a while seems like it doesn't reset a search parameter when I want it to. Not a major or consistent problem though. Some more granular filtering on who to and not to record would be nice. Excluding countries is possible, but more detailed options could be helpful.

Use any free trial or startup plan available. You'll be hooked!

We've identified users unable to check-out because of their own error, seen how mobile users' interact with the site, learned the occasional browse path that leads to an abyss, and overall have a much better understanding of user behavior on the site now. The fact that you can see their mouse/cursor point at specific items and then see their choice to continue or abandon has value in understand what may be driving their decision making process.