AT

Verified User in Transportation/Trucking/Railroad

Small-Business (50 or fewer emp.)

2/19/2021

"We love Fullbay!"

4.5/5

What do you like best about Fullbay?

Ease of use, functionality and paperless. Review collected by and hosted on G2.com.

What do you dislike about Fullbay?

Inventory system, applying credits, app support for techs. Review collected by and hosted on G2.com.

MK

Mark K.

Small-Business (50 or fewer emp.)

8/12/2020

"Greatest Truck Repair shop software!"

5/5

What do you like best about Fullbay?

THE FUNCTIONALITY AND FIT TO MY BUSINESS! THIS IS TRUCK REPAIR AND FLEET MAINTENANCE SOFTWARE. ***IT IS NOT AUTOMOTIVE REPAIR SOFTWARE. Review collected by and hosted on G2.com.

What do you dislike about Fullbay?

SOMETIMES SEEMS A LITTLE REDUNDANT BUT HELPS TO KEEP EVERYONE HONEST. Review collected by and hosted on G2.com.

Recommendations to others considering Fullbay:

CALL THEM WITH QUESTIONS THEY ARE A TREMENDOUS HELP. Review collected by and hosted on G2.com.

What problems is Fullbay solving and how is that benefiting you?

BILLING OF ALL PARTS TO INVOICES PROPERLY WAS THE NUMBER 1 BENEFIT INITIALLY. WE NO LONGER HAVE INVENTORY LOSS. WE MAKE MORE MONEY PER CUSTOMER THEN BEFORE. Review collected by and hosted on G2.com.

DJ

Dan J.

Small-Business (50 or fewer emp.)

8/13/2020

"Fullbay"

5/5

What do you like best about Fullbay?

Ease of creating Service orders and invoicing tickets Review collected by and hosted on G2.com.

What do you dislike about Fullbay?

Sometimes finding vin# for Trailers after verifying they are right Review collected by and hosted on G2.com.

KL

Kam L.

Small-Business (50 or fewer emp.)

6/24/2020

"FullBay is awesome and easy, just very slow loading when entering in parts, 55 seconds to enter one"

3/5

What do you like best about Fullbay?

How easy it is to move around in the site. To find work orders and add action items. Review collected by and hosted on G2.com.

What do you dislike about Fullbay?

Really slow entering parts, takes awhile. 55 seconds to enter parts and when you have to enter over 50 parts it takes an hour cause its loading. It not the internet either. Review collected by and hosted on G2.com.

CL

Cliff L.

Small-Business (50 or fewer emp.)

8/17/2020

"Very convenient software that keeps my business running smooth!"

5/5

What do you like best about Fullbay?

I like being able to create service orders for work completed, and bill the customer with the same software. Review collected by and hosted on G2.com.

What do you dislike about Fullbay?

I wish I could edit completed service orders without deleting the service order. Review collected by and hosted on G2.com.

JG

Josh G.

General Manager

Small-Business (50 or fewer emp.)

12/24/2019

"Superior Customer Service...period."

5/5

What do you like best about Fullbay?

If you are looking for a garage management software system that checks all of the boxes, then you need to be looking at Fullbay. When I am looking for any product, I look at how I am treated and the customer service from Fullbay is outstanding. Everyone involved in the process is committed to making sure that your customer experience is the very best. Their success reps will do everything they possibly can to ensure your onboarding process goes smoothly and they're always available for training and answering any of your questions. Other companies offer great service, but I have never encountered anyone that does it as well or as thorough as the staff at Fullbay. Review collected by and hosted on G2.com.

What do you dislike about Fullbay?

The three C's are an industry standard and it is great that Fullbay recognizes their need to help the repair shop adhere to those principles by placing those steps on every service order. My suggestion would be to replace the word Complaint with the word Concern. Therefore the three C's would then be Concern, Cause, Correction. Semantics, I know, but it takes the word Complaint away from what the customer is saying and replaces it with their Concern. Review collected by and hosted on G2.com.

Recommendations to others considering Fullbay:

If you are looking for a garage management software system that meets and exceeds all of your garage needs, then you need to give a serious look at Fullbay. The people at Fullbay are committed to your success, so if you have a need, have a question, have a concern, have a 'whatever' then you need to be sure and let them know and then you will be amazed. Review collected by and hosted on G2.com.

What problems is Fullbay solving and how is that benefiting you?

I needed to find a garage management software system that was web based and integrated with QBO, my experience with Fullbay has allowed me to realize exactly what I need to operate my business. Thank you, Fullbay! Review collected by and hosted on G2.com.

UG

Verified User in Government Relations

Small-Business (50 or fewer emp.)

2/20/2020

"Great shop software"

4.5/5

What do you like best about Fullbay?

Web-based that provides instant data company-wide. Review collected by and hosted on G2.com.

What do you dislike about Fullbay?

Purchase order limitations for vendors. drgg Review collected by and hosted on G2.com.

ZT

Zoraida T.

Mid-Market (51-1000 emp.)

12/17/2019

"Simple to use"

5/5

What do you like best about Fullbay?

Everything is self explanatory and easy to use. I like the informative videos under the help and training tab. The informative training videos helped me navigate FullBay and create Service orders smoothly. Review collected by and hosted on G2.com.

What do you dislike about Fullbay?

It would be nice to have the option of live chat when encountering issues you can't seem to resolve. Review collected by and hosted on G2.com.

Recommendations to others considering Fullbay:

Very simple to learn to use, even for someone who isn't tech savvy. Review collected by and hosted on G2.com.

What problems is Fullbay solving and how is that benefiting you?

Inventory is easier to keep track of , work flows smoothly ,and we are able to use FullBay on phone, tablet, and computer. Being that it is all electronic there is no worry when it comes to keeping track of physical paperwork. Review collected by and hosted on G2.com.

NC

Nancy C.

Full Manager Bookkeeper

Small-Business (50 or fewer emp.)

12/18/2019

"Great product to organize your shop and office at the same time!"

5/5

What do you like best about Fullbay?

Organizing every tech in the shop while keeping the invoicing and office up to date. Review collected by and hosted on G2.com.

What do you dislike about Fullbay?

Being a designed as a paperless system the signatures for invoices do not show on printed invoices. Review collected by and hosted on G2.com.

Recommendations to others considering Fullbay:

Give it a try! It will streamline your entire shop and office. Freeing you up to spend time with friends and family. It will also save you money from invoicing errors or forgotten parts. And our mobile technicians are very happy with it! Review collected by and hosted on G2.com.

What problems is Fullbay solving and how is that benefiting you?

Assignment of daily tasks to techs are easily tracked. Invoicing now takes minutes and we receive payments from customers much faster. Review collected by and hosted on G2.com.

DM

daniel m.

Small-Business (50 or fewer emp.)

12/31/2019

"Fullbay"

4.5/5

What do you like best about Fullbay?

That fullbay is geared towards heavy duty unlike most of the other billing softwares. I also have been very impressed with how fast suggestions turn into changes on the software. Review collected by and hosted on G2.com.

What do you dislike about Fullbay?

We have had a problem with customers being able to see estimates before all parts are in. It would be nice to have a checkbox for them to see it similar to the way pictures work. Review collected by and hosted on G2.com.