I like the features Fullbay offers when it comes to running a repair shop. It tracks maintenance intervals, parts, labor cost, and equipment cost. It also offers features that is a must have in a shop enviroment such as labor times, maintenance manuals, and so much more. It allows your customer to be able to schedule repairs with you to streamline repairs and keep them up and running. This keeps your customers happy and makes equipment repair scheduling a breeze. Review collected by and hosted on G2.com.

I cannot find one negative thing to say about Fullbay other than I wish I knew about this software sooner. Review collected by and hosted on G2.com.

Ease of learning and use for our mechanics. Review collected by and hosted on G2.com.

Inventory reconciliation to QB can be difficult. Review collected by and hosted on G2.com.

Integration and workflow. Inventory and tracking system is just what we needed. Review collected by and hosted on G2.com.

There are a lot of things that aren't editable which would allow different shop to have custom setups. Review collected by and hosted on G2.com.

Fullbay has many great features and has continued to improve and evolve since we adopted it in 2016. I think the best features are its relative ease of use and the available tutorials. I also particularly like the inventory module. This is one area that I think we struggled with previously, and although the software does not solve all of our problems, it gives us the tools and framework to truly streamline our parts processes. Also, we are seeing more and more of our customers making use of the portal. I think this feature holds a lot of promise for the future. Review collected by and hosted on G2.com.

I personally do not have any major complaints about Fullbay. We've experienced a few glitches with the interface with our accounting software, but these issues are usually quickly resolved. I suppose one personal issue is the speed with which the product as evolved has more or less left me behind. The level at which I use Fullbay does not take me into the day to day tasks as it once did. As the result I have to play catchup at times. But again, there are always excellent tutorials that usually get me to where I need to be. Review collected by and hosted on G2.com.

The ability to shift office hours spent writing invoices to field techs that wrote the paper work orders we would transcribe to invoices. Fullbay saves at least 2 office staff and allows us to redeploy those dollars to the more productive mechanics. The response of the support team is excellent. Any problems or questions are handled quickly and on a personal level. Review collected by and hosted on G2.com.

In all truthfulness we have very little to dislike in Fullbay. If I was forced to pick something it might be its less robust reporting system. Review collected by and hosted on G2.com.

Web based, friendly staff, willingness to implement enhancements. Review collected by and hosted on G2.com.

Worldpay credit card integration could be a tad better. Review collected by and hosted on G2.com.

The site is easy to use and you can always reach them by phone when you have questions. Review collected by and hosted on G2.com.

I cant think of anything, but you do need to keep up with their updates and improvements to the site. That will allow you to get the full benefit of the program. Review collected by and hosted on G2.com.

The ease of creating invoices from the service orders is so effortless. There is less double entry from our prior paper service orders. Our techs can add parts right to the service orders as they pull them off the shelf. Customer ordered parts are better tracked and we have a better PO system for receiving parts. Customer service/IT is great to deal with when troubles occur. Service techs spend less time writing up descriptions and getting paperwork done. Review collected by and hosted on G2.com.

When integrating data to Quick-books and making corrections to invoices, payments and bills, edits/deletions have to be done in both programs separately and do not automatically change. Review collected by and hosted on G2.com.

It is specifically for DIESEL shops and roadside service. It's not loaded up with a bunch of stuff that will never be used. VIN decoder works for tractors, trailers, straight trucks, and even chassis/containers. Customer service is ON POINT. I have yet to have an issue that was not FULLY resolved, usually on first contact. It is constantly being updated to accommodate user feedback and suggestions. I spend half the time I used to getting work orders and invoices out. The customer portal and vendor portals are excellent. Customers can view, print, and pay invoices as well as request service, which is sent directly to my phone. Vendors can receive parts orders, quote parts, and submit bills. Inventory was one of our biggest challenges, now we don't even think about it. Review collected by and hosted on G2.com.

It is confusing at first, but once you go through the onboarding, it is a breeze to work with. I didn't find it sooner. Review collected by and hosted on G2.com.

The vase amount of capabilities that this program has to offer. From inventory management, to flow of service orders, to customer payment options. The reports available looking at employee efficiency, parts margins, profitability and fleet reporting is awesome. Review collected by and hosted on G2.com.

At time the amount fo data and options available can be overwhelming, but once understood, can be a treasure of data. Review collected by and hosted on G2.com.