# Best Guest Messaging Software

## How Many Guest Messaging Software Products Does G2 Track?

**Total Products under this Category:** 99

### Category Stats (Aug 2026)

- **Average Rating:** 4.42/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Touch Stay (+0.06%) - Among all products in this category, Touch Stay recorded the largest rating increase compared to last month

_Last updated: August 07, 2026_

## How Does G2 Rank Guest Messaging Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 200+ Authentic Reviews
- 99+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Guest Messaging Software
 ![G2 Grid® for Guest Messaging Software plotting products by satisfaction and market presence](https://www.g2.com/categories/guest-messaging/grids.png?focus%5B%5D=1304639&focus%5B%5D=79185&focus%5B%5D=942&focus%5B%5D=29340&focus%5B%5D=70950&focus%5B%5D=138603)

Highlighted products: Touch Stay, Canary Technologies, Trumpia, Medallia Concierge, Xperium by RepUp, and GuestTouch.

Underlying data: [Grid® JSON](https://www.g2.com/categories/guest-messaging/grids.json?focus%5B%5D=touch-stay&focus%5B%5D=canary-technologies&focus%5B%5D=trumpia&focus%5B%5D=medallia-concierge&focus%5B%5D=xperium-by-repup&focus%5B%5D=guesttouch)

**Sponsored**

### Guesty

Guesty is an end-to-end property management platform for short-term rental operators. The software consolidates bookings, guest communication, operational tasks, and financial data into a centralized dashboard, replacing fragmented tools with a unified infrastructure. CORE PLATFORM FEATURES • Unified Inbox: Consolidates guest messages from Airbnb, Vrbo, Booking.com, and direct booking sites into a single, manageable feed. • Multi-Calendar: Centralizes reservations, pricing, and availability across all listings and channels to prevent double bookings. • Guesty Distribution Hub™: Provides direct, two-way integrations with 60+ global OTAs and your own direct booking website. Inventory and content sync in real-time . • Task Management: Gives you one view to manage and automate your cleaning, maintenance, and more. • Guest App: Transforms the pre-stay experience with a smooth check-in process and greater operational efficiency. • Advanced AI Tools: Including Guesty PriceOptimizer™ to execute pricing strategies, Guesty ReplyAI™ to speed up communications, and more. • Financial Engine: GuestyPay™ for payment processing, GuestyPay Protect™ for fraud detection, and trust accounting tools for compliance. • Reporting & Data: Advanced analytics delivers actionable operational insights while the Owner Portal helps manage relationships with property owners. • Open API: Allows technical teams to develop custom integrations and bespoke workflows on top of the core system. SEGMENTED SOLUTIONS Guesty provides specific packages tailored to business size: • Guesty Lite (1-3 Listings): Essential automation and channel management. • Guesty Pro (4-199 Listings): A complete operating system for professional management companies. • Guesty Enterprise (200+ Listings): Built for large-scale brands, offering custom API rate limits, SLA-backed reliability, and dedicated support. Backed by a 250+ person R&D team, Guesty supports 500K+ properties in 100+ countries, delivering the stability required for high-volume hospitality operations

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1359&secure%5Bchosen_at%5D=2026-08-09T01%3A13%3A53Z&secure%5Bdisplayable_resource_id%5D=1359&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1359&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=27388&secure%5Bresource_id%5D=1359&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fguest-messaging%3Fopen_modal_url%3D%252Fproducts%252Ffuel-hotel-mobile-app-digital-key%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fguest-messaging%2526source%253Dcategory&secure%5Btoken%5D=719582b76650df56922fce5c54a86eb21e4728f2de7150b8f6caee616997e834&secure%5Burl%5D=https%3A%2F%2Fwww.guesty.com%2Flp%2Fhome-tb%2F&secure%5Burl_type%5D=custom_url)

### [Touch Stay](https://www.g2.com/products/touch-stay/reviews)

Touch Stay is a guest experience platform that helps hosts save time, reduce guest questions, and generate more revenue - powered by digital guidebooks guests actually use. At its core, Touch Stay enables hosts and property managers to deliver everything guests need in one simple, mobile-friendly place, from check-in instructions and Wi-Fi details to local recommendations and add-ons. Instead of answering the same questions repeatedly, guests can self-serve 24/7, improving the experience while reducing operational workload. Trusted by hosts worldwide, Touch Stay is used across 100+ countries, generating 15.9M+ guidebook visits every year, helping millions of guests access the information they need, instantly. Proven results - Save up to 20 hours per week with automated guest communication - Reduce guest questions by up to 90% - Generate €40-€120+ extra per booking with built-in upsells - Achieve more 5★ reviews (average ~4.8★ guest rating) How Touch Stay works Touch Stay guidebooks become the central hub for the entire guest journey - before, during, and after the stay. Guests can instantly find everything they need in one place, reducing repetitive questions by up to 90%, while you save hours every week and stay in control. Key features - Digital Guidebooks (Core Product) Create mobile-friendly guidebooks that guests actually use, reducing repetitive questions, improving every stay, and replacing PDFs, emails, and scattered information. - AI Chatbot Automatically answers guest questions using your guidebook content - available 24/7. - Upsell Store Turn your guidebook into a revenue channel by offering add-ons, services, and local experiences. - Guest Communication Hub Centralise guest messaging and automate replies to save hours every week. - Built-in CRM Track guest data, preferences, and interactions to deliver more personalised experiences. - Guest Feedback & Reviews Collect feedback automatically and convert great stays into public reviews. - PMS Integrations Automatically sync bookings and guest data with your existing tools. Built for hosts who want to scale Whether you manage a few properties or a large portfolio, Touch Stay helps you: - Deliver consistent guest experiences at scale - Reduce operational workload - Increase revenue without adding complexity Why choose Touch Stay? Because your guests don’t want another app, another email, or another PDF. They want one simple place with everything. And you want fewer questions, more revenue, and better reviews. Touch Stay delivers both.

**Average Rating:** 5.0/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Touch Stay?

- **Quality of Support:** 9.8/10 (Category avg: 9.2/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Touch Stay?

- **Seller:** [Touch Stay](https://www.g2.com/sellers/touch-stay)
- **Year Founded:** 2014
- **HQ Location:** Uckfield, GB
- **Twitter:** @TouchStay  
2,232 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b7100314607bd88f4929c345da52fe606713da2bd5cf3a2329ec971cfa32ae06&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftouch-stay%2F&secure%5Burl_type%5D=linkedin_company_website)  
26 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Touch Stay?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Touch Stay, praising its intuitive interface and time-saving features.
- Users find daily use of Touch Stay to be **quick and flexible** , simplifying guest information management effectively.
- Users love the **easy integrations** of Touch Stay, streamlining guidebook updates and enhancing the guest experience.
- Users find the **efficiency of Touch Stay** remarkable, saving significant time with its intuitive features and navigation.
- Users love the **flexibility** of Touch Stay, allowing customized content for each guest's guidebook effortlessly.

#### What Are Recent G2 Reviews of Touch Stay?

**["Perfect, Searchable, Digital Guidebook That Doubles as a Home Website"](https://www.g2.com/survey_responses/touch-stay-review-13229989)**

**Rating:** 5.0/5.0 stars

_— Verified User in Leisure, Travel & Tourism_

[Read full review](https://www.g2.com/survey_responses/touch-stay-review-13229989)

**["Effortless Guidebook Solution, Loved by Guests"](https://www.g2.com/survey_responses/touch-stay-review-13100760)**

**Rating:** 5.0/5.0 stars

_— Kara T._

[Read full review](https://www.g2.com/survey_responses/touch-stay-review-13100760)

### [Canary Technologies](https://www.g2.com/products/canary-technologies/reviews)

Easy, intuitive, and secure hotel solutions. Canary Technologies is modernizing the hotel tech stack with the first mobile web end-to-end Guest Management System and its award-winning Digital Authorizations solutions. Digitizing everything from post-booking through checkout, Canary is trusted by thousands of hotels in more than 65 countries, including Four Seasons, Choice Hotels, Standard Hotels and Ace Hotel Group. Canary’s solutions help hotels eliminate paper processes, boost revenue with upsells, raise staff efficiency, ensure PCI compliance, improve the guest experience, and reduce chargebacks and payment fraud. Learn more at canarytechnologies.com. \*\*Our Solutions Include\*\* 1) Contactless Check-In: Contactless Check-In allows guests to check in and out through a mobile experience, allowing hotels to comply with health guidelines, save time on front desk work, and increase revenue through upsells through the Canary interface. 2) Digital Authorizations: Canary’s Digital Authorizations product is vastly more secure than paper forms, preventing chargebacks and fraud. They can be set up and ready to use in less than 20 minutes. 3) Digital Contracts: Hotels using Canary’s Digital Contracts product see their turnaround time decrease from an average of eight days to just three hours, enabling them to book more guests and grow their business. 4) Amenity Store: Canary’s Amenity Store product makes ordering simple and intuitive for guests, and the online store is easy to incorporate into your standard booking flow. Hotels using Canary see a 40% increase in the number of orders placed. \*\*Testimonials\*\* "Given how cost effective it is and the savings from preventing potential fraud, Canary Technologies was a no brainer.” -- Dennise Nizza, Controller @ Ace Hotel “I brought on Canary at all of our properties because it increased productivity and removed all the headaches of collecting credit card authorization forms.” -- Justin Grimes, Director of Operations @ KRC “The Canary solution is simple and powerful. It provides exactly what we needed at our hotels, without being an overkill. The interface is clean and easy to use, and the folks at Canary took care of setup and training, which made implementation a breeze.” -- Esteban Velez, VP of IT & Cyber Security @ Classic Hotels & Resorts

**Average Rating:** 4.8/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate Canary Technologies?

- **Quality of Support:** 9.9/10 (Category avg: 9.2/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Canary Technologies?

- **Seller:** [Canary Technologies](https://www.g2.com/sellers/canary-technologies)
- **HQ Location:** San Francisco, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0eafbec3bef439b6ddab6b25b3f492c49703962ef201ac1bde1f13e1d505044f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18722039%2F&secure%5Burl_type%5D=linkedin_company_website)  
370 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Canary Technologies?

**["Makes Life Easier"](https://www.g2.com/survey_responses/canary-technologies-review-9097282)**

**Rating:** 5.0/5.0 stars

_— Riley A._

[Read full review](https://www.g2.com/survey_responses/canary-technologies-review-9097282)

**["Great gratuity solution for hotel staff - from cleaning to breakfast attendant to front desk staff."](https://www.g2.com/survey_responses/canary-technologies-review-8544698)**

**Rating:** 4.0/5.0 stars

_— Chip W._

[Read full review](https://www.g2.com/survey_responses/canary-technologies-review-8544698)

### [Trumpia](https://www.g2.com/products/trumpia/reviews)

Trumpia has all of the features you would expect from a mass texting provider, but does much more than coupons or mass blasts because our automation leads to long-lasting relationships with customers. That’s why Forbes named us the top SMS marketing provider, and G2 named us the easiest to set up and implement. Our automation offers the ability to personalize customer journeys in order to boost revenue, satisfaction, retention, and day-to-day operations. Trumpia Workbench, our next-gen workflow builder, has a free-form omnidirectional user interface that allows you to build completely flexible workflows and place tiles anywhere. As a result, Trumpia can handle more varieties of sophisticated customer journeys and automate your communications. In addition, we have 50+ prebuilt workflow templates, advanced targeting, integrated email & SMS, review management, and a powerful consolidated inbox. We also offer 365-day online support and upgraded plans that come with live phone support and a dedicated account manager.

**Average Rating:** 4.4/5.0

**Total Reviews:** 55

#### How Do G2 Users Rate Trumpia?

- **Quality of Support:** 9.1/10 (Category avg: 9.2/10)
- **Ease of Use:** 8.2/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Trumpia?

- **Seller:** [Trumpia](https://www.g2.com/sellers/trumpia)
- **Year Founded:** 2006
- **HQ Location:** Anaheim, CA
- **Twitter:** @Trumpia  
4,456 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=65f61de9f9f20f9496ea61895b751a7c3ec5562c9b363be063dd222215a15b2a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1069034%2F&secure%5Burl_type%5D=linkedin_company_website)  
105 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Retail
- **Company Size:** 49% Small, 36% Medium

#### What Do G2 Reviewers Say About Trumpia?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **responsive customer support** from Trumpia, which helps them stay on track with their marketing efforts.
- Users find Trumpia's service to be **very easy to use** , making communication with large groups efficient and effective.
- Users find Trumpia **incredibly helpful** for creating engaging messaging and managing outreach effectively.
- Users appreciate the **easy-to-use notification system** that facilitates personalized messaging and effective communication with teams.
- Users appreciate the **ease of creating personalized and automated messaging** , enhancing communication and engagement with target audiences.

##### Cons

- Users find the **difficult setup** of Trumpia challenging initially, but support helps ease the process afterward.
- Users report experiencing **downtime issues** during service renewal, causing interruptions to their overall experience with Trumpia.
- Users find the **learning curve steep** initially, but support helps ease the process after the first campaign.
- Users find the **UX not intuitive** , wishing for a more user-friendly and updated design experience.
- Users experience **onboarding issues** that can complicate initial setup and service renewal processes with Trumpia.

#### What Are Recent G2 Reviews of Trumpia?

**["Easy to Use and Reliable, Minor Setup and Renewal Hiccups"](https://www.g2.com/survey_responses/trumpia-review-11891147)**

**Rating:** 4.5/5.0 stars

_— Claudius W. S._

[Read full review](https://www.g2.com/survey_responses/trumpia-review-11891147)

**["Outstanding Support Keeps Me Engaged"](https://www.g2.com/survey_responses/trumpia-review-11831591)**

**Rating:** 5.0/5.0 stars

_— Jennifer W._

[Read full review](https://www.g2.com/survey_responses/trumpia-review-11831591)

#### What Are G2 Users Discussing About Trumpia?

- [How do you use Red Oxygen?](https://www.g2.com/discussions/how-do-you-use-red-oxygen)
- [What does trumpia cost?](https://www.g2.com/discussions/what-does-trumpia-cost)
- [What is trumpia alerts for?](https://www.g2.com/discussions/what-is-trumpia-alerts-for)
- [What is trumpia?](https://www.g2.com/discussions/what-is-trumpia)

### [Medallia Concierge](https://www.g2.com/fr/products/medallia-concierge/reviews)

Medallia Concierge est une solution logicielle qui aide les entreprises à communiquer avec les clients par SMS et d'autres canaux de messagerie mobile.

**Average Rating:** 4.6/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate Medallia Concierge?

- **Qualité du support:** 9.4/10 (Category avg: 9.2/10)
- **Facilité d’utilisation:** 10.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Medallia Concierge?

- **Vendeur:** [Medallia](https://www.g2.com/fr/sellers/medallia)
- **Année de fondation:** 2001
- **Emplacement du siège social:** San Francisco, CA
- **Twitter:** @Medallia  
12,225 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8d80f3d6282d9c0ba5d566f563fb36c86bb89ad7f09e57400dd8a99467e21c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F49697%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,039 employés sur LinkedIn®
- **Téléphone:** 650-321-3000

#### Who Uses This Product?

- **Company Size:** 63% Small, 38% Medium

#### What Are Recent G2 Reviews of Medallia Concierge?

**["La communication est essentielle !"](https://www.g2.com/fr/survey_responses/medallia-concierge-review-3532907)**

**Rating:** 5.0/5.0 stars

_— Mindy K._

[Read full review](https://www.g2.com/fr/survey_responses/medallia-concierge-review-3532907)

**["Medallia facilite tellement la communication rapide et efficace avec les clients."](https://www.g2.com/fr/survey_responses/medallia-concierge-review-8267170)**

**Rating:** 5.0/5.0 stars

_— Utilisateur vérifié à Comptabilité_

[Read full review](https://www.g2.com/fr/survey_responses/medallia-concierge-review-8267170)

#### What Are G2 Users Discussing About Medallia Concierge?

- [Is zingle free?](https://www.g2.com/fr/discussions/zingle-is-zingle-free)
- [Is zingle free?](https://www.g2.com/fr/discussions/is-zingle-free)
- [What is Zingle ww?](https://www.g2.com/fr/discussions/what-is-zingle-ww)
- [What is Zingle app?](https://www.g2.com/fr/discussions/what-is-zingle-app)
- [What is zingle used for?](https://www.g2.com/fr/discussions/what-is-zingle-used-for)

### [Xperium by RepUp](https://www.g2.com/fr/products/xperium-by-repup/reviews)

Xperium est une suite de gestion de l'expérience client pour les hôtels afin d'établir des processus automatisés d'engagement des clients depuis la réservation jusqu'au départ, générer des revenus supplémentaires grâce à des ventes incitatives, visualiser des analyses détaillées des avis en ligne, un outil CRM puissant et un outil de marketing, un concierge mobile engageant pour les retours, les demandes et les opérations.

**Average Rating:** 4.9/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Xperium by RepUp?

- **Qualité du support:** 9.8/10 (Category avg: 9.2/10)
- **Facilité d’utilisation:** 9.5/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Xperium by RepUp?

- **Vendeur:** [RepUp](https://www.g2.com/fr/sellers/repup)
- **Année de fondation:** 2014
- **Emplacement du siège social:** Dubai, AE
- **Twitter:** @xperium\_ai  
179 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ba083a52cbd168f584934798f65834f1b1e84b5a769568136e85ab8dcd43a423&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6636338%2F&secure%5Burl_type%5D=linkedin_company_website)  
15 employés sur LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitalité
- **Company Size:** 73% Medium, 27% Small

#### What Are Recent G2 Reviews of Xperium by RepUp?

**["Plateforme puissante pour la gestion hôtelière."](https://www.g2.com/fr/survey_responses/xperium-by-repup-review-3668111)**

**Rating:** 4.0/5.0 stars

_— Kane R._

[Read full review](https://www.g2.com/fr/survey_responses/xperium-by-repup-review-3668111)

**["Meilleure plateforme pour recueillir les commentaires de nos invités et les promotions"](https://www.g2.com/fr/survey_responses/xperium-by-repup-review-7075253)**

**Rating:** 5.0/5.0 stars

_— Vijay K._

[Read full review](https://www.g2.com/fr/survey_responses/xperium-by-repup-review-7075253)

#### What Are G2 Users Discussing About Xperium by RepUp?

- [À quoi sert Xperium par RepUp ?](https://www.g2.com/fr/discussions/what-is-xperium-by-repup-used-for)

### [GuestTouch](https://www.g2.com/products/guesttouch/reviews)

GuestTouch Platform enables hotels to slash staff workload, turn angry guests into 5-star reviewers, automate revenue-driving conversations, and boost profits through our reputation, messaging and email platforms. GuestTouch Platform: Products that work seamlessly together - use individually or as a complete solution based on your goals. GuestTouch Reviews & Feedback Platform You know when managing guest feedback feels like juggling chaos - scattered reviews across platforms, delayed responses, and no clear insights to improve? GuestTouch is the proactive reputation platform that lets you track, respond, analyze and gather reviews and guest feedback all in one place. Create custom feedback your way - star ratings, NPS scores, custom questions, and more - all powered by guestAI! GuestTouch Messaging Platform Drive efficiencies and uncover more profits through meaningful conversations. GuestTouch is the versatile messaging platform for your team that adapts to your specific needs - send and automate messages the way you want across different stages of the guest journey such as booking, pre-arrival, check-in, check-out, and more via SMS, WhatsApp etc, based on specific guest insights. Guest Email Platform You know when you send generic, one-size-fits-all emails that guests ignore, missing opportunities to drive right engagement due to lack of versatility? GuestTouch solves this with personalized automated email sequences that you design to match your brand - from custom HTML templates to drag-and-drop editors - and automatically adapt to the guest journey based on guest behavior, booking type, and preferences.

**Average Rating:** 4.9/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate GuestTouch?

- **Quality of Support:** 9.8/10 (Category avg: 9.2/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.2/10)

#### Who Is the Company Behind GuestTouch?

- **Seller:** [GuestTouch](https://www.g2.com/sellers/guesttouch)
- **Year Founded:** 2016
- **HQ Location:** San Francisco, US
- **Twitter:** @guesttouch  
23 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5b77ca4e7cf8569025082f598cf85d4143eb5b080498a4ce1c7a7330287bab99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fguesttouch%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 92% Small, 8% Medium

#### What Are Recent G2 Reviews of GuestTouch?

**["Really good! Very attentive team"](https://www.g2.com/survey_responses/guesttouch-review-8463596)**

**Rating:** 4.0/5.0 stars

_— Gianrene P._

[Read full review](https://www.g2.com/survey_responses/guesttouch-review-8463596)

**["Easy to use Guest Messaging and Review Management Platform"](https://www.g2.com/survey_responses/guesttouch-review-7953608)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/guesttouch-review-7953608)

### [hotel BookingCenter](https://www.g2.com/fr/products/hotel-bookingcenter/reviews)

hotel BookingCenter offre un système de gestion de propriété pour les propriétaires d'hospitalité indépendants avec un moteur de réservation intégré, un gestionnaire de canaux et une passerelle de paiement.

**Average Rating:** 4.4/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate hotel BookingCenter?

- **Qualité du support:** 9.7/10 (Category avg: 9.2/10)
- **Facilité d’utilisation:** 9.3/10 (Category avg: 9.2/10)

#### Who Is the Company Behind hotel BookingCenter?

- **Vendeur:** [BookingCenter](https://www.g2.com/fr/sellers/bookingcenter)
- **Année de fondation:** 2000
- **Emplacement du siège social:** United States
- **Twitter:** @BookingCenter  
158 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6e65df01c948770fc3f521dc529afcbb7e137f06c6d0f69bf346bbaae4b59866&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbookingcenter%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
11 employés sur LinkedIn®

#### Who Uses This Product?

- **Company Size:** 55% Small, 36% Medium

#### What Are Recent G2 Reviews of hotel BookingCenter?

**["Interface utilisateur fluide et expérientielle"](https://www.g2.com/fr/survey_responses/hotel-bookingcenter-review-7104686)**

**Rating:** 4.0/5.0 stars

_— Jennifer D._

[Read full review](https://www.g2.com/fr/survey_responses/hotel-bookingcenter-review-7104686)

**["Centre de réservation d'hôtel"](https://www.g2.com/fr/survey_responses/hotel-bookingcenter-review-7104696)**

**Rating:** 5.0/5.0 stars

_— MANSUKH S._

[Read full review](https://www.g2.com/fr/survey_responses/hotel-bookingcenter-review-7104696)

### [RMS](https://www.g2.com/fr/products/rms-north-america-rms/reviews)

Une grande hospitalité ne concerne pas la paperasse, mais les gens. RMS est une plateforme d'hospitalité de premier plan, approuvée par plus de 7 000 entreprises dans 70 pays. Conçue pour simplifier les opérations et améliorer l'expérience des clients avec : une automatisation intelligente, des informations en temps réel, et des outils qui rendent les interactions avec les clients fluides. Des réservations plus fluides et des paiements sécurisés à un portail client pour gérer les séjours, explorer les améliorations et discuter avec votre équipe, RMS connecte les gens, la technologie et les lieux, afin que vous puissiez vous concentrer sur ce qui compte vraiment : garder votre hôtel plein (et non votre liste de tâches).

**Average Rating:** 4.4/5.0

**Total Reviews:** 20

#### How Do G2 Users Rate RMS?

- **Qualité du support:** 8.1/10 (Category avg: 9.2/10)
- **Facilité d’utilisation:** 8.7/10 (Category avg: 9.2/10)

#### Who Is the Company Behind RMS?

- **Vendeur:** [RMS](https://www.g2.com/fr/sellers/rms-840dc8b1-dbed-49b0-bc69-4398be206c8c)
- **Année de fondation:** 1983
- **Emplacement du siège social:** Keilor Park, VIC
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dfac30fee1cf7412de12b48822875239ad2edf394c9bb744a25e5c0ffa14d3c6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frms-aust-pty-ltd%2F&secure%5Burl_type%5D=linkedin_company_website)  
246 employés sur LinkedIn®

#### Who Uses This Product?

- **Company Size:** 65% Small, 25% Medium

#### What Are Recent G2 Reviews of RMS?

**["Principaux fournisseurs de services dans le système de gestion hôtelière"](https://www.g2.com/fr/survey_responses/rms-review-9186204)**

**Rating:** 4.0/5.0 stars

_— Neelakanta P._

[Read full review](https://www.g2.com/fr/survey_responses/rms-review-9186204)

**["Technologie intelligente"](https://www.g2.com/fr/survey_responses/rms-review-8788321)**

**Rating:** 4.0/5.0 stars

_— KENNETH D._

[Read full review](https://www.g2.com/fr/survey_responses/rms-review-8788321)

#### What Are G2 Users Discussing About RMS?

- [À quoi sert RMS PMS ?](https://www.g2.com/fr/discussions/what-is-rms-pms-used-for)
- [What is RMS in hotel industry?](https://www.g2.com/fr/discussions/what-is-rms-in-hotel-industry)
- [What are the different features of any hotel management software?](https://www.g2.com/fr/discussions/rms-hotel-what-are-the-different-features-of-any-hotel-management-software)
- [What does RMS software do?](https://www.g2.com/fr/discussions/what-does-rms-software-do)

### [Glad to Have You](https://www.g2.com/fr/products/glad-to-have-you/reviews)

Heureux d'avoir vous application mobile d'hospitalité fournit aux invités toutes les informations dont ils ont besoin sur votre location de vacances et s'intègre à votre logiciel de gestion de propriété (même s'il ne s'agit pas d'un produit HomeAway Software). En développant la dernière technologie automatisée ; en concevant des interfaces d'application mobile simples et conviviales ; et en se concentrant sur des moyens d'améliorer l'expérience des invités, nous avons développé Heureux d'avoir vous pour faciliter votre vie et améliorer le séjour de vos invités.

**Average Rating:** 3.7/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Glad to Have You?

- **Qualité du support:** 5.3/10 (Category avg: 9.2/10)
- **Facilité d’utilisation:** 6.3/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Glad to Have You?

- **Vendeur:** [Vrbo](https://www.g2.com/fr/sellers/vrbo)
- **Année de fondation:** 2010
- **Emplacement du siège social:** Austin, Tx
- **Twitter:** @vrbo  
36,547 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e45bde857b079857f58c85717852eb45c5a28018f644908393fdce4af6262d5f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2442360%2F&secure%5Burl_type%5D=linkedin_company_website)  
27 employés sur LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Small, 40% Medium

#### What Are Recent G2 Reviews of Glad to Have You?

**["Parfait pour les locations de vacances"](https://www.g2.com/fr/survey_responses/glad-to-have-you-review-3298192)**

**Rating:** 4.5/5.0 stars

_— Mitchell Z._

[Read full review](https://www.g2.com/fr/survey_responses/glad-to-have-you-review-3298192)

**["très bonne expérience"](https://www.g2.com/fr/survey_responses/glad-to-have-you-review-6734706)**

**Rating:** 4.5/5.0 stars

_— Utilisateur vérifié à Technologie de l'information et services_

[Read full review](https://www.g2.com/fr/survey_responses/glad-to-have-you-review-6734706)

#### What Are G2 Users Discussing About Glad to Have You?

- [À quoi sert "Glad to Have You" ?](https://www.g2.com/fr/discussions/what-is-glad-to-have-you-used-for)

### [Helix By MicroMetrics](https://www.g2.com/fr/products/helix-by-micrometrics/reviews)

Helix par MicroMetrics est un logiciel conçu pour offrir des expériences mémorables aux clients des grandes marques hôtelières, y compris IHG, Marriot et Hilton.

**Average Rating:** 3.8/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Helix By MicroMetrics?

- **Qualité du support:** 8.3/10 (Category avg: 9.2/10)
- **Facilité d’utilisation:** 10.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Helix By MicroMetrics?

- **Vendeur:** [Micrometrics](https://www.g2.com/fr/sellers/micrometrics)
- **Année de fondation:** 2013
- **Emplacement du siège social:** Ottawa, CA
- **Twitter:** @MicroMetrics  
580 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7282e81858788b6a34977ef675e7bf840b22d76038512d697a13513e0869aedb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3255776&secure%5Burl_type%5D=linkedin_company_website)  
19 employés sur LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Small, 40% Medium

#### What Are Recent G2 Reviews of Helix By MicroMetrics?

**["L'expérience a été très positive. Je vais certainement le recommander."](https://www.g2.com/fr/survey_responses/helix-by-micrometrics-review-6766647)**

**Rating:** 4.5/5.0 stars

_— Juan Manuel C._

[Read full review](https://www.g2.com/fr/survey_responses/helix-by-micrometrics-review-6766647)

**["Félicitations pour l'engagement des invités"](https://www.g2.com/fr/survey_responses/helix-by-micrometrics-review-9876995)**

**Rating:** 4.0/5.0 stars

_— Summer W._

[Read full review](https://www.g2.com/fr/survey_responses/helix-by-micrometrics-review-9876995)

#### What Are G2 Users Discussing About Helix By MicroMetrics?

- [À quoi sert Helix By MicroMetrics ?](https://www.g2.com/fr/discussions/what-is-helix-by-micrometrics-used-for)

### [ALICE](https://www.g2.com/fr/products/alice-alice/reviews)

ALICE, la solution tout-en-un qui permet au personnel de l'hôtel de faire le travail le plus impactant sans toutes les suppositions. La gestion des tâches, la communication en temps réel et l'analyse opérationnelle réduisent la complexité et le chaos des opérations hôtelières, offrant la transparence et la flexibilité nécessaires pour fonctionner efficacement.

**Average Rating:** 4.0/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate ALICE?

- **Qualité du support:** 8.3/10 (Category avg: 9.2/10)
- **Facilité d’utilisation:** 7.9/10 (Category avg: 9.2/10)

#### Who Is the Company Behind ALICE?

- **Vendeur:** [ALICE](https://www.g2.com/fr/sellers/alice)
- **Année de fondation:** 2013
- **Emplacement du siège social:** New York, US
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fe668a9b0a3b62c7dbc1e1a1cae6a8f316db90c92377be9f69739ca994c341b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falice-hospitality-operations-platform%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employés sur LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Large, 40% Small

#### What Are Recent G2 Reviews of ALICE?

**["Revue d'ALICE"](https://www.g2.com/fr/survey_responses/alice-review-8312366)**

**Rating:** 4.0/5.0 stars

_— Utilisateur vérifié à Design_

[Read full review](https://www.g2.com/fr/survey_responses/alice-review-8312366)

**["Meilleure communication"](https://www.g2.com/fr/survey_responses/alice-review-8413728)**

**Rating:** 4.5/5.0 stars

_— Lisa K._

[Read full review](https://www.g2.com/fr/survey_responses/alice-review-8413728)

### [Myma AI](https://www.g2.com/products/myma-ai/reviews)

Myma AI — Hotel AI Platform for Guest Messaging, Direct Bookings & Upsell Automation Myma AI is the hospitality industry's most integrated AI concierge platform — purpose-built for hotels, resorts, holiday parks, and vacation rentals that want to automate guest communication, convert more direct bookings, and drive ancillary revenue without adding staff. Unlike generic chatbot software configured for hotel use, Myma AI was designed from the ground up for hospitality operations. It connects natively with your Property Management System (PMS) and booking engine to deliver intelligent, real-time guest interactions across every channel — website, WhatsApp, SMS, email, and OTA messaging — all managed from a single unified inbox. A Complete Hotel Guest Experience Platform Myma AI brings six powerful tools together on one platform: an AI hotel chatbot and concierge for 24/7 guest support in 100+ languages, an AI Voice Assistant that cuts front desk call volume by up to 70%, an AI Email Assistant for fast brand-consistent inbox responses, a Guest Communication Inbox that unifies all messaging channels, automated guest messaging workflows across the full stay journey, and a Digital Compendium with built-in hotel upsell automation for spa, dining, and room upgrade offers. Deep PMS & Channel Integrations Myma AI integrates with Oracle Opera Cloud, Mews, Cloudbeds, RMS Cloud, SiteMinder, Amadeus, Salesforce, Zendesk, WhatsApp Business, Instagram, and 50+ hospitality technology systems. Two-way API sync ensures live rates and availability are always accurate, and confirmed direct bookings are written back to your PMS automatically — eliminating manual entry and reducing front desk workload. Built for Every Property Type and Size From 50-room boutique hotels to 1,000+ room enterprise resorts, Myma AI scales to fit your operation. It serves hotels, resorts, holiday parks, vacation rentals, tourism operators, restaurants, and experience providers — adapting automation depth and workflow complexity to match each property's needs.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Myma AI?

- **Quality of Support:** 10.0/10 (Category avg: 9.2/10)
- **Ease of Use:** 10.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Myma AI?

- **Seller:** [Myma AI](https://www.g2.com/sellers/myma-ai)
- **Year Founded:** 2019
- **HQ Location:** Hawkes Bay, NZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6ab8054139303ee274e44541427d8e3f53c1172c2cecc0f355b552a33d6cc8ff&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbook-me-bob%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of Myma AI?

**["Easy Setup and Go-Live in Under a Week"](https://www.g2.com/survey_responses/myma-ai-review-13120864)**

**Rating:** 5.0/5.0 stars

_— Amit D._

[Read full review](https://www.g2.com/survey_responses/myma-ai-review-13120864)

**["Easy to Use Platform with Always-Helpful Support"](https://www.g2.com/survey_responses/myma-ai-review-12827323)**

**Rating:** 5.0/5.0 stars

_— Chris S._

[Read full review](https://www.g2.com/survey_responses/myma-ai-review-12827323)

### [Zenya.io](https://www.g2.com/fr/products/zenya-io/reviews)

Basée à Boston, Zenya réinvente l'ensemble du parcours client, de la piste au paiement, avec sa plateforme logicielle intégrée tout-en-un pour les entreprises de location. Elle regroupe CRM + PMS + Facturation + Expérience Client + Automatisation + Réservation sur site web + Vente incitative + Insights --- tout sous un même toit avec ZENYA. Les clients peuvent se connecter avec toute leur équipe ; ventes et marketing, opérations, administration et comptabilité, invités – sur un seul système, n'importe où et à tout moment. En utilisant plus de 100 règles configurables, les clients peuvent personnaliser et créer leurs règles de flux de travail en quelques minutes. Les clients n'ont pas besoin d'expertise technique ou d'une personne en informatique pour le configurer. Elle propose de nombreuses offres telles que la réservation sur site web, l'ajout de l'inventaire des partenaires, la solution sans contact, les flux de travail personnalisables pour automatiser diverses tâches routinières, l'automatisation des frais, la planification des factures, les rapports personnalisables, l'intégration avec plusieurs solutions logicielles et les capacités d'exportation de données.

**Average Rating:** 3.9/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate Zenya.io?

- **Qualité du support:** 8.8/10 (Category avg: 9.2/10)
- **Facilité d’utilisation:** 7.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Zenya.io?

- **Vendeur:** [Zenya](https://www.g2.com/fr/sellers/zenya)
- **Année de fondation:** 2014
- **Emplacement du siège social:** Quincy, Massachusetts
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=64e3d1610da9d78705bdf9d443184da1b62cb718a5c56a138218724361e6ea5a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5228872&secure%5Burl_type%5D=linkedin_company_website)  
14 employés sur LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 25% Medium

#### What Are Recent G2 Reviews of Zenya.io?

**["Un meilleur directeur d'hôtel"](https://www.g2.com/fr/survey_responses/zenya-io-review-7266659)**

**Rating:** 4.0/5.0 stars

_— Gaurav R._

[Read full review](https://www.g2.com/fr/survey_responses/zenya-io-review-7266659)

**["Solution complète et efficace de gestion immobilière"](https://www.g2.com/fr/survey_responses/zenya-io-review-7103623)**

**Rating:** 4.0/5.0 stars

_— Mathieu P._

[Read full review](https://www.g2.com/fr/survey_responses/zenya-io-review-7103623)

### [Akia](https://www.g2.com/fr/products/akia/reviews)

Fondée en 2018, Akia est la principale plateforme de parcours client qui automatise les vacances 5 étoiles. La plateforme propose des messages, l'enregistrement mobile, des enquêtes numériques, des menus de restauration et boissons, des guides d'arrivée, et bien plus encore grâce aux Mini Apps : une expérience mobile personnalisée qui ne nécessite ni développeurs ni téléchargements. Parce que la technologie d'Akia simplifie l'expérience à la fois pour les voyageurs et les entreprises qui les servent, leur mission est d'aider le monde à se détendre.

**Average Rating:** 2.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Akia?

- **Qualité du support:** 8.3/10 (Category avg: 9.2/10)
- **Facilité d’utilisation:** 8.3/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Akia?

- **Vendeur:** [Akia](https://www.g2.com/fr/sellers/akia)
- **Année de fondation:** 2018
- **Emplacement du siège social:** San Francisco, US
- **Twitter:** @ahoyakia  
55 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=06b74329f7c1e1a7fdfc46f97a7a0632e416eeb830e832abe2cb9e322308a28a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fahoyakia%2F&secure%5Burl_type%5D=linkedin_company_website)  
52 employés sur LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small

#### What Are Recent G2 Reviews of Akia?

**["Excellente façon de donner une attention personnalisée aux clients de l'hôtel"](https://www.g2.com/fr/survey_responses/akia-review-9108525)**

**Rating:** 5.0/5.0 stars

_— Utilisateur vérifié à Hospitalité_

[Read full review](https://www.g2.com/fr/survey_responses/akia-review-9108525)

### [eviivo suite](https://www.g2.com/fr/products/eviivo-suite/reviews)

eviivo Suite est une plateforme de gestion de réservations et de propriétés primée, basée sur le cloud, conçue pour aider les gestionnaires de propriétés, hôteliers et hôtes à aller plus loin, plus vite et à simplifier sans compromis. Transformant la collaboration, elle offre un moyen facile de gérer les réservations, les invités, les propriétaires de propriétés et les agences de voyage en ligne (OTAs). Peu importe la complexité de votre entreprise d'hébergement, eviivo Suite rend le quotidien beaucoup plus fluide. Caractéristiques d'eviivo : • Gestionnaire de Propriété : la manière facile de gérer les réservations, les invités, les propriétaires et les agences de voyage avec la plateforme de gestion de propriété tout-en-un inégalée d'eviivo • Gestionnaire de Site Web : un moteur de réservation époustouflant et hautement personnalisable pour renforcer votre marque et augmenter les réservations directes comme aucun autre • Gestionnaire de Canal : des canaux qui s'accordent à votre rythme et fonctionnent de manière autonome avec des intégrations OTA inégalées et une cartographie entièrement automatisée • Gestionnaire de Paiement : sécurité à toute épreuve et automatisation des paiements inégalée avec un support intégré pour le plus large choix de processeurs de cartes • Gestionnaire d'Invités : ne manquez jamais un battement avec la boîte de réception unifiée alimentée par l'IA d'eviivo avec des communications supérieures et une intégration avec les services invités OTA • Gestionnaire de Promotions : flexibilité ultime des prix et des emballages avec un support inégalé pour la vente de produits et services supplémentaires • Gestionnaire de Performance : indicateurs clés de performance puissants, analyses définies par l'utilisateur, rapprochements sans douleur pour des résultats optimaux et l'intégration back-office la plus fluide • Gestionnaire de Propriétaire : fonctionnalité multi-tout étendue pour tous vos intervenants permettant la croissance du portefeuille, la confiance, la transparence et la pleine participation de l'équipe • eviivo Mobile : hors de portée, mais jamais hors de contact avec l'application mobile la plus complète d'eviivo La promesse d'eviivo : - Moins à acheter - évitez les coûts supplémentaires en spirale - Moins à apprendre et à former - montée en puissance plus rapide pour le personnel - Moins à supporter - pas de manège de fournisseurs ou de reproches - Moins à maintenir – évitez les cauchemars de compatibilité API - Moins de soucis ! – conçu pour un meilleur équilibre travail-vie personnelle. Le résultat ? Faire croître le vôtre. Plus de réservations. Moins d'effort. Voyez pourquoi eviivo est de confiance par plus de 28 000 propriétés dans le monde entier !

**Average Rating:** 3.9/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate eviivo suite?

- **Qualité du support:** 7.8/10 (Category avg: 9.2/10)
- **Facilité d’utilisation:** 7.8/10 (Category avg: 9.2/10)

#### Who Is the Company Behind eviivo suite?

- **Vendeur:** [eviivo](https://www.g2.com/fr/sellers/eviivo)
- **Année de fondation:** 2003
- **Emplacement du siège social:** N/A
- **Twitter:** @eviivo  
2,919 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6d8dc6fcc4173fbf89d31c0bb434cffec1221bb8e10daa0b762dda151924b0c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feviivo%2F&secure%5Burl_type%5D=linkedin_company_website)  
189 employés sur LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitalité
- **Company Size:** 82% Small, 18% Medium

#### What Do G2 Reviewers Say About eviivo suite?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient la **facilité d'utilisation** de eviivo Suite, permettant une gestion rapide des réservations et des tâches.
- Les utilisateurs louent le **support client réactif et amical** d'eviivo, soulignant leur volonté d'aider et de résoudre les problèmes.
- Les utilisateurs trouvent que la **gestion des réservations** de la suite eviivo est fluide et efficace, améliorant ainsi la clarté opérationnelle globale.
- Les utilisateurs trouvent que l' **interface conviviale** de eviivo Suite améliore l'efficacité, surtout avec son application mobile intuitive.
- Les utilisateurs apprécient les **fonctionnalités de gestion de canal faciles à utiliser** , améliorant les réservations directes et la gestion des réservations pour les événements.

##### Cons

- Les utilisateurs trouvent les **options de personnalisation limitées** frustrantes, affectant la navigation et la convivialité générale du tableau de bord de rapport.
- Les utilisateurs trouvent la **navigation et la personnalisation difficiles** , rendant le tableau de bord de reporting moins pratique et chronophage à utiliser.

#### What Are Recent G2 Reviews of eviivo suite?

**["Un partenaire fantastique pour nos pubs avec chambres"](https://www.g2.com/fr/survey_responses/eviivo-suite-review-11999116)**

**Rating:** 5.0/5.0 stars

_— Utilisateur vérifié à Hospitalité_

[Read full review](https://www.g2.com/fr/survey_responses/eviivo-suite-review-11999116)

**["Eviiivo : Simple, riche en fonctionnalités et d'un excellent rapport qualité-prix"](https://www.g2.com/fr/survey_responses/eviivo-suite-review-12860239)**

**Rating:** 5.0/5.0 stars

_— Frank L._

[Read full review](https://www.g2.com/fr/survey_responses/eviivo-suite-review-12860239)

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Spotlight Categories

[Accounts Payable Automation Software](https://www.g2.com/categories/ap-automation)

[Retail POS Systems](https://www.g2.com/categories/retail-pos)

[Multi-Country Payroll Software](https://www.g2.com/categories/multi-country-payroll)

[Auto Dialer Software](https://www.g2.com/categories/auto-dialer)

[Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

Similar Categories

- [Catering](/categories/catering)
- [Channel Management](/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e)

- [Concierge](/categories/concierge)
- [Hotel Management](/categories/hotel-management)

- [Hotel Revenue Management Systems (RMS)](/categories/hotel-revenue-management-systems-rms)

 ![Neya Kumaresan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neya Kumaresan")
NK

Researched and written by [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)

Updated October 3, 2024

Guest messaging software allows hotel operators and employees to establish a personalized communication channel with individual guests for the purpose of notifications, instructions, or service. These tools ensure optimal guest experiences and staff workflows through timely messages and responses. Guest messaging platforms are used by hotel receptionists and concierge attendants to complement traditional phone systems, and relevant messages are relayed to hotel managers, housekeeping crews, and room service specialists as needed. Proper use of these tools among hotel staff and guests can eliminate or greatly reduce phone call volume, ensure guest complaints or requests are addressed in a timely manner, and generally help provide the best possible customer service.

Guest messaging platforms typically send messages through text (SMS) but in some cases may operate through [email](https://www.g2.com/categories/email) or another communication solution such as a mobile application. These tools may integrate with or offer features of [video conferencing software](https://www.g2.com/categories/video-conferencing-personal), [live chat software](https://www.g2.com/categories/live-chat), or other two-way systems for enhanced interactions between guests and hotel employees. Guest messaging solutions may be offered as part of more comprehensive [hotel management software](https://www.g2.com/categories/hotel-management) platforms or integrate with an existing solution for a cohesive user experience. In some cases, guest messaging products will integrate with [hotel reservations software](https://www.g2.com/categories/hotel-reservations) and [payment gateway software](https://www.g2.com/categories/payment-gateway) so guests can request to modify their reservation details without speaking to the front desk in person. Guest messaging platforms share features of and may integrate with [proactive notification software](https://www.g2.com/categories/proactive-notification) or [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) to send guests timely notifications and satisfaction surveys, respectively.

To qualify for inclusion in the Guest Messaging category, a product must:

- Enable two-way communication between hotel staff and hotel guests through SMS or other messaging technology
- Provide tools for manual and/or automated personalized notifications to guests
- Allow guests to conveniently direct questions or requests to front desk or concierge staff
- Integrate with hotel management software and/or staff collaboration tools

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