UI

Verified User in Insurance

Enterprise (> 1000 emp.)

4/8/2020

"Great tool for research with online communities!"

4.5/5

What do you like best about Fuel Cycle?

Great tool for research with online communities! Has many useful features. The team at Fuel Cycle is always very responsive! Review collected by and hosted on G2.com.

What do you dislike about Fuel Cycle?

Requires a bit of a learning curve but not too bad. Review collected by and hosted on G2.com.

EC

Verified User in Consumer Goods

Enterprise (> 1000 emp.)

4/7/2020

"A cost-effective way to capture consumer feedback with a range of diverse methodological tools."

5/5

What do you like best about Fuel Cycle?

Supports full-service as well as DIY research. Review collected by and hosted on G2.com.

What do you dislike about Fuel Cycle?

Platform could be more user-friendly, but is steadily improving. Review collected by and hosted on G2.com.

AC

Verified User in Consumer Goods

Enterprise (> 1000 emp.)

12/15/2017

"Developing platform with some great features on the horizon. "

3.5/5

What do you like best about Fuel Cycle?

The FC support team is nimble and accessible. They have (mostly) great people in account support roles. Review collected by and hosted on G2.com.

What do you dislike about Fuel Cycle?

Technical glitches are a frequent occurrence. Additionally, the backend platform is a somewhat outdated (but seems to be evolving at an accelerated pace). There have been a lot of cases in which we asked about a function or a feature and have been told it doesn't exist yet (but is on the roadmap in the next few months). Review collected by and hosted on G2.com.

UR

Verified User in Research

Enterprise (> 1000 emp.)

10/13/2017

"Fuel Cycle review"

3.5/5

What do you like best about Fuel Cycle?

Their proactive email outreach for updates. Review collected by and hosted on G2.com.

What do you dislike about Fuel Cycle?

Turnover on account teams has been disappointing but we deal with it Review collected by and hosted on G2.com.

AA

Verified User in Automotive

Small-Business (50 or fewer emp.)

11/15/2016

"Customer Focused Community"

5/5

What do you like best about Fuel Cycle?

We established a good connection and trust with Fuel Passenger during the research and onboarding phases of setting up our online community. All our requests were considered and approved. They communicate with us frequently and have really helped us tat in to what our customers think and want. Review collected by and hosted on G2.com.

What do you dislike about Fuel Cycle?

Nothing really. But only to help with growth perhaps expansion in to other survey platforms, which Fuel is actually doing right now. Review collected by and hosted on G2.com.

Recommendations to others considering Fuel Cycle:

We interviewed key competitors and still believe we made the right decision to partner with Fuel for our online community. Review collected by and hosted on G2.com.

What problems is Fuel Cycle solving and how is that benefiting you?

We are asking customers on process improvements, ways to better and more accurately serve their wants and needs as well as future develop and testing new and emerging markets. Early feedback has been more, we are already doing the right things alread. So, we are now focusing on ways to improve wait times and all areas associated within. Review collected by and hosted on G2.com.

ED

Erica D.

Associate Product Manager

Education Management

Mid-Market (51-1000 emp.)

11/18/2016

"Passenger has created a wonderful way for us to collaborate and connect with our clients!"

5/5

What do you like best about Fuel Cycle?

Fuel Cycle by Passenger is easy to use on both the front end and the back end. It has all of the tools we need for idea sharing, gathering feedback and building and strengthening connections with our product users and our clients. Review collected by and hosted on G2.com.

What do you dislike about Fuel Cycle?

Some of the media-sharing could use improvement as far as aesthetics go (sharing a PDF is not the most visually pleasing), but the fact that we can share a PDF is helpful when it becomes necessary. Review collected by and hosted on G2.com.

Recommendations to others considering Fuel Cycle:

You won't find a better platform or a better team of people to work with. Review collected by and hosted on G2.com.

What problems is Fuel Cycle solving and how is that benefiting you?

We're using Fuel Cycle as a way to collaborate and connect with schools, organizations and students across the country. Together with our clients and the students they serve, we're developing solutions for student success, using this collaboration as a way to guarantee that we deliver what solutions are needed, when they are needed. Review collected by and hosted on G2.com.

GB

Genevieve B.

Director, Global Market Research

Market Research

Mid-Market (51-1000 emp.)

2/6/2017

"Always Attentive to Our Needs"

3.5/5

What do you like best about Fuel Cycle?

They are continually looking to improve upon their site -- both the customer side and the client side Review collected by and hosted on G2.com.

What do you dislike about Fuel Cycle?

There have been a few set backs in the new implementation that are causing headaches.

Being on the West Coast has its troubles too Review collected by and hosted on G2.com.

Recommendations to others considering Fuel Cycle:

The weekly support is terrific and they are responsive to our issues. Review collected by and hosted on G2.com.

What problems is Fuel Cycle solving and how is that benefiting you?

The ability to create a multi-pub panel has been fantastic for the editorial teams. Wish we had more panelists but we are working on it continually. Review collected by and hosted on G2.com.

AI

Verified User in Insurance

Enterprise (> 1000 emp.)

11/18/2016

"Collaborative. Flexible. Creative. Secure. "

5/5

What do you like best about Fuel Cycle?

I've worked with the Fuel Cycle team for over 3 years and have been more than satisfied in working with them. They are extremely collaborative and flexible when it comes to designing your community as well as flexible in the various partners they allow you, as a client to bring in. Sometimes I feel we've challenged them so much that they have learned from that experience and shared it with others.

If you need to reach hard to reach audiences, you will find them with Fuel Cycle. We had several communities that had a really hard b2b customer to get -- and they got over 300 for us, in 4 countries.

I work with several different account team members because we have more than one community. We always come together several times a week to discuss matters that are important, how can we improve what we are doing, and creative ways that we can get at the end solution. Without this ongoing dialogue, our communities would not be successful.

I am also confident that the website and the app they run for us is secure. We have a very very rigorous security process and they passed. It took a while, but they were extremely transparent in all of their responses and guided us to a successful end community. Review collected by and hosted on G2.com.

What do you dislike about Fuel Cycle?

There is really nothing that I dislike ... they're still growing. They're definitely different from their competitors when it comes to the end product -- the technology.. It's top notch! The research end of the business has improved significantly, and should continue to improve.

Review collected by and hosted on G2.com.

Recommendations to others considering Fuel Cycle:

Get a trial of their service -- you have nothing to lose by it. You will be very satisfied. Review collected by and hosted on G2.com.

What problems is Fuel Cycle solving and how is that benefiting you?

We saw a 4x return on our investment. If you do not have a community, you are going to missing out on saving research dollars!! We also now engage more cross functionally than ever and our research team is seen as more credible and reliable resource as a result. Review collected by and hosted on G2.com.

VT

Vincent T.

Content Marketing Research Manager

Internet

Enterprise (> 1000 emp.)

1/18/2017

"Passenger/Fuel Cycle is A+"

3.5/5

What do you like best about Fuel Cycle?

I really like the ease of the moderator interface, it makes it really simple to launch studies, discussions, albums, etc. Review collected by and hosted on G2.com.

What do you dislike about Fuel Cycle?

As updates are rolled out it would be really great to have those communicated to users. Review collected by and hosted on G2.com.

SH

Sarah H.

Consumer Insights Analyst

Consumer Goods

Enterprise (> 1000 emp.)

11/10/2016

"FULE CYCLE Review "

5/5

What do you like best about Fuel Cycle?

The FUEL CYCLE team is very knowledgeable and easy to work with. Review collected by and hosted on G2.com.

What do you dislike about Fuel Cycle?

I am very satisfied overall. FUEL CYCLE added more people to our account to help improve response time. Review collected by and hosted on G2.com.

Recommendations to others considering Fuel Cycle:

FUEL CYCLE has very knowledgeable staff and heading in the right direction with innovation. Review collected by and hosted on G2.com.

What problems is Fuel Cycle solving and how is that benefiting you?

My company uses the online community to gain insight into a variety of different business questions, such as product design, habits and practices, and the purchase process. We are able to get very fast results with the community. Review collected by and hosted on G2.com.