What I like best about the platform are the various functionalities available to use with customers for research purposes. I also appreciate the flexibility of my community management team! Review collected by and hosted on G2.com.

The only downside is that FC is not 100% compatible with all of our internal platform tools. Review collected by and hosted on G2.com.

Fuel Cycle offers every tool and resource needed to manage and engage with customer panels effectively. Not only do they have all the tools necessary, but they offer extraordinary customer support and guidance through their platform and best practices. They've taken panel research to a place that was beyond my expectations! Review collected by and hosted on G2.com.

The only thing I would say is a minor inconvenience is getting onboarded and learning the platform. Because they do offer so much it's just a little bit of work on the front end to get familiar and comfortable with the platform. But that only makes it all the more worth it when you're able to take advantage of everything they offer! Review collected by and hosted on G2.com.

Integrations available with the platform, and the app Review collected by and hosted on G2.com.

Some areas are a bit inflexible, and there isn't much freedom to customise the hub. E.g branding and text blocks are standard and I don't believe are on the development roadmap. We have already shared this feedback with the team Review collected by and hosted on G2.com.

FC is helpful in managing our community panel in their platform. I love how easy it is to use and it makes managing our panel very easy. Our client managers are super responsive and are always ready to help out with any activity that I would like to launch. They are also knowledgeable and always providing helpful feedback to make sure that we have a healthy panel. The upside is that everything is in one platform and I can also program our suveys using Qualtrics which is a very cool feature. Review collected by and hosted on G2.com.

Some of the limited restrictions in designing our overall look and feel of our panel. Review collected by and hosted on G2.com.

After years working on a variety of community platforms, FC is by far my favorite. It's easy to use, so even team members without community experience can learn their way around the back end quickly and easily. Everything is housed in one place, including the ability to send emails and push notifications, making member communications seamless. It's also easy for our community members to navigate. Plus the FC team couldn't be more available and helpful. We have a bi-weekly call, but are also able to get in touch asap if we have questions or concerns, and the FC team always jumps right in to help whenever needed. They also provide great tips and feedback on our community and are helping us plan content that works best for our members. Review collected by and hosted on G2.com.

Nothing specifically that I can think of! Review collected by and hosted on G2.com.

The Fuel Cycle platform is easy to use, includes everything that our community needs, and has an amazing customer support team (shout out to Johnny, Eric, Janet, and Elana!). I've only been using Fuel Cycle for 3 weeks and thanks to the customer success team I've been able to setup activities, email campaigns, surveys, polls, on-board new members, and run 2 focus groups. The customer success team was incredibly helpful whenever I had questions or ran into any issues. I know that whenever I reach out that I'll get a comprehensive response within just a few hours, if not sooner!

The Fuel Cycle platform is great for fielding member polls and surveys. While we're just getting started, we know that the platform will be able to accommodate bigger research projects. I especially love that almost every type of tool that we'd need to use is located within the website. I can easily respond to member questions and publish activities/discussions for our members. I was surprised to hear that we could connect SurveyGizmo, host focus groups, and even run eye tracking studies all within the platform. The customer success team is quick to relay any feature requests over to their product dev team. Review collected by and hosted on G2.com.

Really no big downsides for this product. I don't consider myself a big techie person, but I found the on-boarding process to be quite simple. That being said, I can see how there may be a bit of a learning curve to those that aren't technically savvy. Customer success team and the online knowledge base make it easy to fill in any gaps, so I don't see it as a big concern. Review collected by and hosted on G2.com.

FuelCycle thinks like a technology company making a platform primarily, and like a research company second. That is a good thing, since researchers can use the platform for what they are best at. The product has been continuously improving over the 3 years we've used it, and they take feedback well. Review collected by and hosted on G2.com.

The platform still has a lot of bugs that we discover through use and they cost time, but some of that is expected. The biggest improvement that FC could make for us would be more flexibility in dashboarding capabilities to avoid us having to create multiple monthly custom reports for our clients.

Also, because we work with clients and subcontract FC, we still face cost pressures with a platform that is in this cost range. Review collected by and hosted on G2.com.

Fuel Cycle has been extremely helpful and responsive as a partner. They are quick to jump in and find the best solutions for us. They have built a strong foundation of trust with our team and we know we can count on them! Review collected by and hosted on G2.com.

Initially some aspects of the software were clunky and not as intuitive as we would have liked, but the Fuel Cycle team is continually making improvements and some recent updates have made the setup process much simpler. Review collected by and hosted on G2.com.

We've been using the FC community platform for nearly two years and I must say, there have been many improvements per our suggestions that have made it a much better user experience for both us as administrators and for our community members. Review collected by and hosted on G2.com.

Lack of good onboarding training had to figure out most things on my own with a knowledge library which was confusing at times. There are a lot of quirks about the platform that led to issues and errors. Review collected by and hosted on G2.com.

We've been working with FC for a few years now. They've been great partners in working with us to get us the quick data we need while also making improvements to the platform based on feedback. They also are always willing to help find quick solutions when issues arise. Review collected by and hosted on G2.com.

Sometimes product improvements are slow, but expected. Review collected by and hosted on G2.com.