The people at FC are very helpful and I enjoy working with them. Review collected by and hosted on G2.com.

There is a lot of 'hand off' from the onboarding to the day-to-day team where things have gotten lost in translation. Review collected by and hosted on G2.com.

I love being able to run as many research projects as we would like and go live with them very quickly, without having to rely on internal teams and work around their priorities and tasks. It is essentially an all-in-one platform: build your project, publish it, and email members to let them know that there are new activities on the community! Review collected by and hosted on G2.com.

There isn't much that I dislike. The only thing that has been a bit of an inconvenience is the inability to link quick poll activities in emails that get sent to members. Review collected by and hosted on G2.com.

- Our trusted relationship with the Fuel Cycle team

- The ability to reach our own customers whenever we want

- The integrations with other platforms (although sometimes a bit clunky, always appreciated)

- The talented, experienced researchers on the Fuel Cycle team who are always looking to improve the product by solving client problems Review collected by and hosted on G2.com.

- We've had a few glitches with the tools that Fuel Cycle integrates with (not necessarily the tool itself) - so this could use some improvement for smoother integration

- But overall, we've used Fuel Cyle to manage our customer communities for a few years and we're happy with our experience Review collected by and hosted on G2.com.

I love using Fuel Cycle - it's a great platform for building communities online. It provides many tools for community management and similarity, and is easy to use. Review collected by and hosted on G2.com.

I don't see any downside other than that there are some limitations in hub customization, including branding and text blocks. However, this is not a big problem, and the development team is constantly improving the platform. Review collected by and hosted on G2.com.

This is a great platform for building an authentic community. I have been using this platform for about six months now and it has been amazing to see our community grow and continue to learn about new features to optimize our community and delight our users. Review collected by and hosted on G2.com.

The platform is a bit tough to navigate. There are so many features! This is both a pro and a con but the functionality is a bit hard at first. However, if you use the platform often it becomes easier and easier to use. And you learn so much about how to optimize it with continued use. Also, B2B is a tougher nut to crack in terms of creating dynamic environments. I think for B2C companies Fuel Cycle is an ideal solution. Review collected by and hosted on G2.com.

I love how you can manage your online community all in one place. From programming and launching surveys to distribution and reminders. I also love how you can link your other accounts such as Qualtrics to the platform. You can also respond to community members support questions from the platform and see analytics on your community to improve respond rates. Review collected by and hosted on G2.com.

There is nothing that I have found that I dislike about the platform. Review collected by and hosted on G2.com.

The look and feel of the community for participants is really great - Fuel Cycle does a great job of setting it up to match the brand imagery desired. It's nice that it has a lot of integrations with services and platforms we already use too. Review collected by and hosted on G2.com.

There really aren't too many. It's most important that the end-user experience is top notch, and it is. It would be nice for some features to be added, like the ability to insert a leading survey question into the email invitation. Review collected by and hosted on G2.com.

I like the ability for the tool to offer us the amount of service that best suits our needs. The platform itself is sleek, user friendly and offers the right standard tools that we require. The client team is approachable and service-oriented, they are a good source to bounce ideas off of when we are struggling with how to tackle some engagement within the community and how to up the vibrancy. Review collected by and hosted on G2.com.

As a DIY tool for us, it has been disappointing to see that some of the bolt on tools offered have significant down time that we have to plan around. Additionally, I would wish for a bit more proactivity from the account team - bainstorming solutions with us to how to approach this without the solve being another additional product with a significant price tag attached to it. Review collected by and hosted on G2.com.

Good customer service and knowledgeable employees; great for continued research with the same people; community has a professional look and feel and activity management is streamlined; getting data from the community members is fast. Review collected by and hosted on G2.com.

recruitment is slow; there is sometimes miscommunication between FC employees Review collected by and hosted on G2.com.

Fuel Cycle is a great platform for online communities. The FC team was very helpful in training us and getting us up to speed on using the platform. It's easy to use and has been valuable in understanding perceptions & behaviors and testing ideas. Our team easily gathers ongoing feedback via quantitative and qualitative approaches. The connection to Qualtrics is critical for my team and an an awesome feature, too. FC Live has been key to gathering qualitative feedback from participants across locations, companies, industries, etc. - especially during COVID-19 where online research is key vs. in-person. Review collected by and hosted on G2.com.

Took soem tiem for me to Using the qualitative analytics piece for FC Live was a process, but I'm newish to the FC tools. Review collected by and hosted on G2.com.