UN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

2/4/2021

"GiftWorks"

2.5/5

What do you like best about Panorama?

Desktop product is now moved to the cloud. Review collected by and hosted on G2.com.

What do you dislike about Panorama?

Learning curve for desktop users. Transitioning old data, etc. Review collected by and hosted on G2.com.

CA

Verified User in Accounting

Small-Business (50 or fewer emp.)

8/31/2020

"Great, but has room for improvement!"

4/5

What do you like best about Panorama?

Ease of use! It needs no learning curve! It has lots of detailed reports! Review collected by and hosted on G2.com.

What do you dislike about Panorama?

You can't access the software until you upgrade it! The interface isn't intuitive enough. They could do a redesign of some things. Review collected by and hosted on G2.com.

Recommendations to others considering Panorama:

Great software, but has room to improvements! Mostly on the UI. Other than that, not that comes to mind right now! Had a great experience with it! I recommend! Review collected by and hosted on G2.com.

What problems is Panorama solving and how is that benefiting you?

Donor management is our focus. GiftWorks Cloud helps us do our thing greatly! We are much more organized since we implemented it! Review collected by and hosted on G2.com.

UN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

10/19/2020

"Software felt outdated"

2.5/5

What do you like best about Panorama?

Easy search function when looking for constituents. Review collected by and hosted on G2.com.

What do you dislike about Panorama?

Overall look feels outdated and the search function is very specific which makes it difficult at same time. Review collected by and hosted on G2.com.

AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

4/30/2020

"Great for a small organization"

4/5

What do you like best about Panorama?

I loved the different features gift works offered with integrations for events and other add ons. Review collected by and hosted on G2.com.

What do you dislike about Panorama?

Running reports could be a little cumbersome to someone who is not familiar with software but I found it easy to use. Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

7/17/2019

"The product is good but customer service is lacking"

2.5/5

What do you like best about Panorama?

I like that it's easy for first-time users to figure out how to navigate through the system. There are also help tips available. Review collected by and hosted on G2.com.

What do you dislike about Panorama?

I don't care for the fact that there is no telephone number for customer service is you have a question about billing. You have to e-mail a general e-mail address and they reply with very generic answers. It takes weeks to resolve a billing issue. Review collected by and hosted on G2.com.

Recommendations to others considering Panorama:

This is a good program to use but make sure you know the terms of your contract and go over your billing carefully. Review collected by and hosted on G2.com.

What problems is Panorama solving and how is that benefiting you?

I am able to collect data and sort it to get data on donations, donors addresses for mailing list etc. Review collected by and hosted on G2.com.

AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

3/19/2019

"Used for organization with just over $600k annually "

3/5

What do you like best about Panorama?

The software was pretty basic which worked for the organization that had a small fundraising team. Review collected by and hosted on G2.com.

What do you dislike about Panorama?

Seemed to lack in the reporting aspect, but then again, I would put some of the blame on the org for the amount of information they had on donors. Review collected by and hosted on G2.com.

Recommendations to others considering Panorama:

This is a great product for a non profit that is just getting started with managing it's donor base. It has a slick interface, but overall I did not like the way to get reports. There are a lot of other software that will do the same thing. Review collected by and hosted on G2.com.

What problems is Panorama solving and how is that benefiting you?

Donor management Review collected by and hosted on G2.com.

AH

Abigail H.

Director of Advancement

Education Management

Small-Business (50 or fewer emp.)

5/15/2018

"Great Customer Service"

4.5/5

What do you like best about Panorama?

Bidding for Good (BFG) has great customer service. Software problems are inevitable, and what sets BFG apart is their responsiveness to questions and problems. Review collected by and hosted on G2.com.

What do you dislike about Panorama?

The launch of Panorama was confusing and, ultimately I believe, not successful. BFG wants to offer many products under one umbrella, which I believe was what Panorama was for. However, the fact that I'm not sure if it exists should show how the roll out was not communicated well. I would be very interested in using the Bidding for Good platform for fundraising AND auctions but, for now, I'm using two platforms for both. Review collected by and hosted on G2.com.

Recommendations to others considering Panorama:

BiddingForGood provides excellent customer service and a solid product. They are making improvements to the system which, when complete, will really make BFG shine. Review collected by and hosted on G2.com.

What problems is Panorama solving and how is that benefiting you?

BFG is great at auctions! The Quick Sales option (which are items like raffle tickets that you sell at your event) is especially great, and help to keep track of the different revenue streams at the auction. Again, the customer service is where BFG really shines. The on-site event support is costly but provides immense piece of mind so you can focus on the event and not on making sure the credit cards get charged properly. Review collected by and hosted on G2.com.

AH

Verified User in Human Resources

Small-Business (50 or fewer emp.)

8/1/2018

"GiftWorks"

5/5

What do you like best about Panorama?

It was the shortest on boarding of a fundraising software I have ever had, it is very intuitive and was easy to learn. I also LOVE that it is cloud based as most fundraising desktop softwares are not mac compatible. Review collected by and hosted on G2.com.

What do you dislike about Panorama?

I actually cannot think of anything I dislike at this time. Review collected by and hosted on G2.com.

Recommendations to others considering Panorama:

Although transferring and implementing a new fundraising tool is a lot of work and a huge decision for any organization, I 100% recommend switching to GiftWorks and the entire Panorama suite of FrontStream products. They are SO easy to use and most importantly are making it incredibly easy to provide a better donor stewardship and communication experience. Review collected by and hosted on G2.com.

What problems is Panorama solving and how is that benefiting you?

GiftWorks solves our donor segmentation and list problems we had previously. It allows us to make donor specific communications for a variety of demographics, whereas before, the organization was not communicating differently with it's different donor groups Review collected by and hosted on G2.com.

UA

Verified User in Accounting

Enterprise (> 1000 emp.)

8/10/2018

"HIGHLY RECOMMENDED FIRSTGIVING "

5/5

What do you like best about Panorama?

This is one of the best fundraising tools out today. It's an easy system to learn to use . It allows for our donors to pay pay fees which is awesome. We are also able to upload videos and pictures so that the donors not only get to read but get to see what their helping raise money for. Review collected by and hosted on G2.com.

What do you dislike about Panorama?

Like everything today the fees associated with using the services other than that its a great fundraising site and system. Review collected by and hosted on G2.com.

Recommendations to others considering Panorama:

I would definitely recommend if you are in the market for a fundraising website, I would recommend using and trying firstgiving before any of the other fundraising sites just based on cost and options for donors to help with fees this has been one of the best aspects of firstgiving. Review collected by and hosted on G2.com.

What problems is Panorama solving and how is that benefiting you?

Having a quick and easy way to fundraise, has made this an easy marketing tool for our business. Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

8/1/2018

"Easiest Fundraising Platform"

4.5/5

What do you like best about Panorama?

I love how easy it is to use and navigate around. Being able to embed the photos and videos makes it a much more dynamic campaign as opposed to being limited by text. Unlike other fundraising platforms that place heavier emphasis on the impact of one, FirstGiving harnesses the power of teamwork which I think is revolutionary within comparative platforms. It ties in with corporations and branding really well while maintaining their integrity which I love. The ability for donors to pay some of the fees works really well as well as some of the other helpful features surrounding tax receipts for donations. Pretty much your one stop shop for fundraising. Review collected by and hosted on G2.com.

What do you dislike about Panorama?

I think the text on the homepage that it meant to imitate typing is way too fast, needs to be slowed down a little. It makes me feel rushed when I'm on the site. I wish the donation fees weren't so high, it reduces the impact of donations when a good portion is lost to the fees. Review collected by and hosted on G2.com.

Recommendations to others considering Panorama:

Make the website more dynamic and interactive. Update it to give it a more modern fresh and bright look. Review collected by and hosted on G2.com.

What problems is Panorama solving and how is that benefiting you?

It makes it easier to co-ordinate fund raising campaigns which tend to be quite tedious when trying to get the word out on so many platforms and organize so many people for events etc. Review collected by and hosted on G2.com.