Recommendations to others considering FrontSpin:
Look around at other providers if you're tied to your physical phone Review collected by and hosted on G2.com.
What problems is FrontSpin solving and how is that benefiting you?
The tool is meant to increase efficiency and speed for SDRs, but I don't think it's made me much faster. I never felt like logging a call took such a long amount of time that it was slowing me down previous to the implementation of FrontSpin. And that's virtually the only thing FrontSpin does for me — logging calls automatically. It doesn't even sync with Salesforce properly sometimes if the phone number is associated with multiple records, which slows me down further, since I have to look up the random record it logged a call on, delete it, then log a call on the record I actually called. We are also using FrontSpin to send emails and mass mailers, but it logs a copy of the message in my email client, unlike sending emails directly through Salesforce. I find it easier to not deal with tons of mass emails in my email's sent folder, so I avoid using FrontSpin's email function. It staggers the sending of mass mailers, which requires patience when dealing with large lists. I find the creation process for lists to be counterintuitive so I haven't played around much with this feature on my own. Review collected by and hosted on G2.com.
