Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"An Organizational Boost with Some Configuration Challenges"
5/5
What do you like best about Front?

I really like the comments and discussions in Front, as they truly facilitate exchanges and help to unite our team. The sharing of emails, shared inboxes, shared drafts, comments, and tags provide a great time-saving and organizational benefit, avoiding the sending of numerous emails. Additionally, getting started was quite simple and we were well supported by the account manager. Review collected by and hosted on G2.com.

What do you dislike about Front?

the rules are not easy to configure, especially since your new update Review collected by and hosted on G2.com.

Response from Otto B of Front
Edit edit

Thanks so much for the review. We are really glad Front’s comments and discussions are helping your team stay aligned, and that shared inboxes, shared drafts, tagging, and email sharing are saving time and cutting down on extra back-and-forth.

We also appreciate the honest feedback about rules. We know automations can take some time to get comfortable with, especially after an update, and we are continuing to improve the setup experience.

Thanks again for sharing, and we are happy to hear onboarding felt simple and that your account manager support made a difference.

JL
Jaja L.
Mid-Market (51-1000 emp.)
"Great for Team Organization but Needs Stability Improvements"
4.5/5
What do you like best about Front?

I like Front's search capabilities, which make it very easy to look up emails, quotes, and trips with limited information. With a team of 25+, where we often pass work off to each other, being able to search and research what has already been done is very valuable. The initial setup was pretty easy, and that was appreciated. I also value how it keeps me organized with my team. Review collected by and hosted on G2.com.

What do you dislike about Front?

It crashes too often. Sometimes says too many attachments to send an email. I have to often start a fresh email or close out of a window and reopen it for me to send. Review collected by and hosted on G2.com.

Response from Otto B of Front
Edit edit

Hey there! Annie from the Support Team here. We really appreciate you sharing your feedback relating to how Front has helped you and your organization out.

Relating to the attachment limit, Front has a maximum attachment limit of 100 files per email. If you are seeing this error and your message does not contain 100 files, they might be included in the previous message content in your draft. In this case we recommend removing the previous message content by clicking the three-dot menu below your signature, then the X icon, to delete the quoted text. This usually does the trick and allows you to remain within the same thread without having to start a new conversation.

We hope you have a lovely day!

Jonathan F.
JF
Jonathan F.
"Effortless Email and Team Communication Integration"
5/5
What do you like best about Front?

I really like using Front for its modern software solution that makes keeping a clean inbox easy. The simple and integrated calendar is nice, and I appreciate the ability to create rules and automation. I enjoy how it manages external client conversations and keeps internal communications clean. It's helpful to be able to leave a note, comment, or tag on an email without interrupting an external email thread. Plus, being able to assign emails is a big plus. I love that it integrates with our Slack and Asana, and I really can't imagine going back to emails without Front. Review collected by and hosted on G2.com.

What do you dislike about Front?

Some of our staff has a hard time learning the system quickly. I'm not sure if Front offers training or guided support, but that may be helpful to our firm! It might be helpful to have a training certification for new users to get comfortable with the system. Additionally, live office hours for specific issues and/or questions could be helpful. Review collected by and hosted on G2.com.

Response from Otto B of Front
Edit edit

Thank you so much for this wonderful feedback! We really appreciate you taking the time to share what's working well for you.

It's great to hear that Front has made such a positive impact on your workflow. We love that features like comments, notes, and assignments are helping your team collaborate more effectively, and that the Slack and Asana integrations are adding value.

I'm happy to let you know that Front offers several training and support resources that can help:

- Front Office Hours: https://community.front.com/events?tab=upcoming

- Front Academy: https://academy.front.com/app

- Help Center: https://help.front.com/en

- Support team: By selecting the "Contact us" at the top of the help center page.

We're committed to helping your team succeed with Front, and these resources are designed to make onboarding as smooth as possible. Please don't hesitate to reach out if you'd like help pointing your team in the right direction!

Verified User in Logistics and Supply Chain
AL
Verified User in Logistics and Supply Chain
Mid-Market (51-1000 emp.)
"Very positive experience with Front Implementation"
4.5/5
What do you like best about Front?

AI capabilities, historical trails, tasks Review collected by and hosted on G2.com.

What do you dislike about Front?

No functionality yet on internal chat. AI Tagging/Topics still on early stages and with some bugs. translating, summarising work pretty well. Review collected by and hosted on G2.com.

Response from Otto B of Front
Edit edit

Hi there. Thank you so much for taking the time to share this review!

We’re happy to hear that Front has helped boost collaboration, accountability, and transparency across your teams, especially in such a fast-paced and high-stakes environment. It’s great to know that the shared inbox and communication workflows are making an impact in your day-to-day work and helping your team stay aligned and responsive.

We also appreciate your honest feedback around areas for improvement.

Thanks again for being a part of the Front community!

Veronica R.
VR
Veronica R.
Customer Service Agent
Mid-Market (51-1000 emp.)
"Streamlines Daily Tasks and Simplifies Customer Issue Resolution"
5/5
What do you like best about Front?

It helped me organize my daily tasks and resolve issues with customers. Review collected by and hosted on G2.com.

What do you dislike about Front?

Nothing so far it really helps me with my day to day work Review collected by and hosted on G2.com.

Response from Otto B of Front
Edit edit

Thanks so much for the review.

We’re really glad Front is helping you stay organized day to day, keep on top of tasks, and resolve customer issues faster. It’s great to hear it’s also making customer communication simpler!

Thanks again for taking the time to share this!

Toula H.
TH
Toula H.
CHAUFFEUR RELATIONS
Mid-Market (51-1000 emp.)
"Very Easy to Use for Sending Mass Messages"
5/5
What do you like best about Front?

ITS VERY EASY TO USE AND I CAN SEND MASS MESSAGES Review collected by and hosted on G2.com.

What do you dislike about Front?

NOTHING REALLY, I REALLY ENJOY IT AND I HOOPE WE ALWAYS USE IT Review collected by and hosted on G2.com.

Response from Otto B of Front
Edit edit

Hi Toula,

Thank you for your review! We're thrilled to hear that Front makes it easy for you to send mass messages and that you've had such a positive experience using the platform. It's especially rewarding to know that Front has become a tool you enjoy working with every day. We appreciate your support and your feedback!

Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"Simplified Collaboration with Integrated Suggestions"
4.5/5
What do you like best about Front?

I like the fact that we can collaborate with multiple collaborators and also have response suggestions based on our internal processes. The use of the platform is also smooth with few bugs. It saves me a lot of time and helps me have a clear and professional discourse by clarifying my ideas. Moreover, the initial installation was very easy, and getting started is instantaneous. Review collected by and hosted on G2.com.

What do you dislike about Front?

Writing the FAQ is complicated with Front, there is not much freedom of action in the presentation of the articles and the menu. Review collected by and hosted on G2.com.

Response from Otto B of Front
Edit edit

Thank you for leaving your review. Please remember if you ever have any questions, you can always reach out to our Support Team at support@frontapp.com

I hope you have a lovely day.

Jorge C.
JC
Jorge C.
Psichologyst
Human Resources
Small-Business (50 or fewer emp.)
"So far, so good"
5/5
What do you like best about Front?

I have been using Front for the last months, no disappointment yet, tagging someone on a conversation is very helpful, I believe this app is heading on the correct direction Review collected by and hosted on G2.com.

What do you dislike about Front?

Haven´t found any issue yet. Someone explained to me how to increase the time if I want to undo a recent email. This has been very helpful. Review collected by and hosted on G2.com.

Response from Otto B of Front
Edit edit

Hi Jorge, thanks for sharing your thoughts here. Nice to hear the tagging and merging help you! I see you want to also extend the undo send. That can be set up to a minute. We have more detail about how to change that in your settings here https://help.front.com/en/articles/2035

If any other questions come up, please feel more than welcome to reach out to our support@front.com. We'd be more than happy to assist further.

Tony B.
TB
Tony B.
Mechanic
Mid-Market (51-1000 emp.)
"Easy Access to Downed Equipment and Smooth Customer Communication"
5/5
What do you like best about Front?

Ease of access to downed equipment and ability to communicate with customer Review collected by and hosted on G2.com.

What do you dislike about Front?

Nothing the app works and does everything I’ve expected out of it Review collected by and hosted on G2.com.

Response from Otto B of Front
Edit edit

Thanks so much for the lovely review! It's so great to hear how Front helps you with your team's communication needs :)

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Excellent Team Collaboration With Solid API Integrations"
4.5/5
What do you like best about Front?

It’s an excellent collaborative tool for my team. It has solid API integrations, and it makes my team’s day-to-day work and workload sharing much easier. Review collected by and hosted on G2.com.

What do you dislike about Front?

Occasionally, it links together emails that aren’t related, and it’s unclear why. The permissions are also confusing, and the chatbot would be better if it were AI-driven. Review collected by and hosted on G2.com.

Response from Otto B of Front
Edit edit

Thanks for the review. We are glad Front is helping your team collaborate day to day, share workload more easily, and make good use of API integrations.

We also appreciate you calling out a few areas to improve, especially email threading when unrelated messages get linked, permission clarity, and chatbot capabilities. Feedback like this helps us focus on making the product more predictable and easier to manage.

Thanks again for taking the time to share your experience.