I use Front for customer communication and internal communication with shared inboxes. It makes tracking customer communications easy with changeable subject lines, tags, and interdepartmental communications within a thread. The platform organizes our call system via integrations and is the most intelligent and high-tech communication platform I've come across. I like the collaboration opportunities it creates by allowing conversation linking and tagging of coworkers in different threads. The linking feature helps streamline multiple threads about the same site or job, which ensures documentation and ease of access. Tagging peers allows for visibility and collaboration without interrupting the customer, making the process more efficient. Setting up Front was very straightforward, and I had it ready within my first two days at the company. I've recommended it to multiple prior colleagues in management and leadership roles at other companies. Review collected by and hosted on G2.com.

I would love more default time options on the snooze feature. If I'm working quickly through my inbox it can save even a few seconds if I specifically had snooze times tailored to me already in my default options. Basically, if I could go into settings and instead select my regular follow up times to preset as the defaults for my snooze it would be super beneficial because then I don't have to go into 'Day & Time' to hand select it. If Dialpad's integration also offered the transcript in addition to the summary that would be great! I utilize this with AI to create my follow up email after a call. Review collected by and hosted on G2.com.

I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the customer support is easier and it helps to use it frecuently since it is easy to integrate. The way I can integrate the inboxes to keep my emails organized. Review collected by and hosted on G2.com.

I think is really good, maybe a way of tracking the email will be good to implement Review collected by and hosted on G2.com.

It is very user friendly and streamlined! Review collected by and hosted on G2.com.

Takes a little bit of work to understand it and fully grasp and integrate the full capabilities of it. Review collected by and hosted on G2.com.

The recent change on how to search is better and more accurate, great improvement.

I have been playing with the AI as well and so far it is making my life easier! Review collected by and hosted on G2.com.

Lately the team is facing a lot of problems when sending emails either it is bounced email or undelivered email, the problem is resolved quickly by from team, but still an issue. Review collected by and hosted on G2.com.

Front stands out for how well it organizes its features, making everything easy to navigate and use. It improves communication both within teams and with clients, and offers a wide range of tools without feeling complicated. Review collected by and hosted on G2.com.

So far, there isn’t much that stands out as needing improvement. The platform already offers a wide range of features that can be applied across different types of businesses. If anything, enhancing inbox categorization could make it even more efficient. Overall, it’s an excellent communication tool. Review collected by and hosted on G2.com.

The features are good, the app is stable, and the feature set keeps growing over time. Review collected by and hosted on G2.com.

Extremely overpriced, and the pricing is very complicated. They ask you to pay separately for every feature. They will lock you into a contract, and any new features released after your signup date are only available at an extra cost. Even with a simple email, they will flip before renewing your contract for another year. There is no flexibility at all. Review collected by and hosted on G2.com.

What I like best about Front is that it keeps all communications in one shared inbox, which makes it much easier to stay organized and work as a team. I have access to any updates/changes made by any of my teammates and the exact time and date when they are performed. Another thing I like from front is the snooze option, it is really helpful to remind me any ticket I had pending but without having it in my inbox Review collected by and hosted on G2.com.

One aspect I find challenging about Front is that it can become overwhelming, particularly when there is a large influx of messages and notifications. It takes some time to become familiar with certain features, and I’ve noticed that some of the more advanced options are only accessible through higher-tier plans. At times, the interface appears cluttered, and setting up rules or automations often involves a bit of trial and error. Review collected by and hosted on G2.com.

Team collaboration is a big plus, especially the ability to hide email chains that are assigned to another team member while still having the visibility to look up and review those same email communications when needed.

I also appreciate being able to mention a team member in internal comments. It helps cut down on the overall number of emails by reducing forwarding and eliminating the need to reply just to Cc someone on my team. Those comments are also useful for leaving a note to my future self so I can quickly pick up where I left off. Review collected by and hosted on G2.com.

The AI response assistant still has a long way to go. The suggested responses often use the wrong persona, misidentify assigned action items, and in many cases have me replying to myself to answer a question I asked a client or colleague.

I also wish the open emails bar would show who sent the most recent message, rather than repeatedly bolding every name starting with the person who originally initiated the email chain. Review collected by and hosted on G2.com.

I like the interface of Front. It's much better than the normal platforms we use to send emails. I also like the templates. That's also one thing that I like. It's very simple and easy to use. Review collected by and hosted on G2.com.

I think the rule setting could be improved, especially with shared inboxes. Sometimes messages that should come directly to my inbox don't, and I end up missing them. The notification doesn't always come through, which can be surprising if a client says I haven't responded. Review collected by and hosted on G2.com.

I appreciate the ease of use when reporting any phishing emails or emails that look like a scam. This is so crucial for any users that receive 100s of emails per day and if one looks suspicious, then that ease of use to report it is needed and I am glad Front makes this a priority on the dashboard. Review collected by and hosted on G2.com.

The latest update did have me confused on where to locate diffferent items that I usually see on a daily basis. It would have been nice to receive an update of an infographic to show the old layouts compared to the new layouts. I also find it very hard to easily set emails to starred emails. I feel like there are many hoops to jump through just to get that to happen. The mobile calendar is still something that needs improvement since meetings that are created recently do not update on the mobile calendar like it does on the desktop application. Review collected by and hosted on G2.com.