I really like using Front as it has become a central hub for our customer support team. It's easy to use with an intuitive interface and it's a really collaborative tool. I appreciate the visibility and ownership of tickets, and how I can set up rules to distribute tickets equally among agents to keep things unbiased. The initial setup was very straightforward. Review collected by and hosted on G2.com.

I think the search function in Front sometimes isn't very relevant or exact. It could be more forgiving and intelligent, providing partial matches. Review collected by and hosted on G2.com.

It’s a much better collaboration tool than relying on a typical email inbox or an email-forwarding strategy. The UI/UX is solid, and since I started using the tool, they’ve rolled out a handful of updates and new features. Review collected by and hosted on G2.com.

I wish Front and Gmail inboxes worked better together. The downside of implementing Front is that you basically have to choose one or the other, either always use Front or always use Gmail, because the two systems don’t sync well. There’s no parity between them. Review collected by and hosted on G2.com.

I love that Front is an all-in-one tool, easy to use. I find it very practical to be able to tag colleagues and discuss an email, which allows for quick communication. What I appreciate the most is the feature of easily finding an archived email or the history of exchanges. This feature is much more efficient compared to other email services that only find parts of the searched word. As a professional who often needs archived data, this helps me considerably. Moreover, the initial setup of Front went very well because it was simple and ergonomic. Review collected by and hosted on G2.com.

sad color, too many shortcuts that send emails by themselves just because we made a typing error on the keyboard Review collected by and hosted on G2.com.

I use Front to manage customer queries via email and chats, and I'm really impressed with how it acts as a hub for our integrated apps, allowing us to work just on Front without needing separate apps. This makes it super convenient, easy, and quick. I feel it's very easy to navigate, and the AI tools make email creation a breeze. I love how the AI integration within the settings helps me locate options and set up rules easily. It's great that the AI integration is right below the email for quick access, eliminating the need to rely on external apps. The detailed summary on the entire email thread saves a lot of time and reduces the average handle time. Also, setting up rules and macros is sometimes tough, but the AI integration provides step-by-step instructions, which is really helpful. Although I wasn't part of the set-up team, the team members quickly adapted to the software. Review collected by and hosted on G2.com.

At times when we assign an email to another team member it's still subscribed to us, so a lot of unnecessary notifications appear in the subscribed to me tab. I have to then sort the important ones and unsubscribe from the ones that are not important. Review collected by and hosted on G2.com.

I like being able to organize our emails and not having to CC a bunch of coworkers if they need to be involved or forward when people respond. It allows us to easily be a part of an email when we want to be and unsubscribe when we are finished. I also appreciate how Front allows us to use a shared inbox, see each other's emails, and collaborate as a team when responding. I also like that we can comment on an email to share insights without having to use a different software. It keeps everything organized and easy, and the ability to set up automations for sorting emails according to our needs is great for our business. Review collected by and hosted on G2.com.

I would say the Front AI hasn't been very helpful. I think it could be improved to better understand the business's tone and deliver more accurate, authentic-sounding responses. Review collected by and hosted on G2.com.

I love that we are able to add several inboxes to Front so we are able to easily jump back and forth between the multiple inboxes when needed to stay on top of everything in a very quick time frame. Review collected by and hosted on G2.com.

I would like to have more options in the sequences section including being able to add different subject lines and add my signature to emails. Review collected by and hosted on G2.com.

It is a completely seamless and perfect view of over 55,000 emails received per month. I can access and comment on any email, any time, and assign any email to any person. The interface is very easy, you do not have to be tech-savvy to use it. Review collected by and hosted on G2.com.

There are some quirks with how reply time is measured. I don't think it measures reply time perfectly. Reply time is nuanced, and there are flaws in some of its measurements. Review collected by and hosted on G2.com.

The UI/UX is easy to use. The Tagging feature is also very helpful since you can do automations to automatically assign a ticket with a specific tag on a specific inbox. Review collected by and hosted on G2.com.

Sometimes when they update the UI and move things around, it can be a bit confusing at first because we’re used to the previous layout. I wish they offered a legacy version that doesn’t expire after a few weeks, so there’s more time to adjust. This is mostly a personal preference, but from a business standpoint I understand why they need to make those changes. Review collected by and hosted on G2.com.

The software is pretty much unbeatable, no bugs, no crashes, justa smooth and simple interface that is user-friendly and allows you to keep up with the rush of the daily work; on top of that, you are now allowed to interact with pluggins that I personally use for my AI helpers which is great, honestly I'm very happy with Front so far. Review collected by and hosted on G2.com.

They improved the glitches. In the last 2 years, they have had them only 2 times. We recently got an interface upgrade, which is what I was complaining about, and so far it has been working nothing but awesome. Review collected by and hosted on G2.com.

I appreciate how Front makes collaboration on support tasks very easy and visible to the whole team. I like being able to tag other members of my team, which is especially helpful when I'm stuck on a support email and can @ someone who might know the answer to take a look. Assigning a conversation to someone is also a useful feature for our support team, and it has really improved our workflow. When I was set up with Front, I found it easy to comprehend. Review collected by and hosted on G2.com.

Sometimes the AI responses don't make much sense or are inaccurate. It suggests solutions that we don't support. Review collected by and hosted on G2.com.