--- title: Front Reviews meta\_title: 'Front Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2507 reviews by the users' company size, role or industry to find out how Front works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 2507 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Front Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. [(165 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117313&qs=pros-and-cons#reviews) Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. [(145 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1111542&qs=pros-and-cons#reviews) Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. [(128 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1113900&qs=pros-and-cons#reviews) Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. [(127 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117569&qs=pros-and-cons#reviews) Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. [(97 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1115108&qs=pros-and-cons#reviews) Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. [(67 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123763&qs=pros-and-cons#reviews) Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. [(58 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118157&qs=pros-and-cons#reviews) Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. [(54 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123845&qs=pros-and-cons#reviews) Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. [(37 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117116&qs=pros-and-cons#reviews) Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. [(35 mentions)](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118896&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Front ##### 1. Ease of Use Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. [ See 165 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117313&qs=pros-and-cons#reviews) See Related User Reviews ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.") JV Juan V. Mid-Market (51-1000 emp.) 5.0/5 "Front is a key app for our bussiness" What do you like about Front? I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you like about Front? Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They ##### 2. Team Collaboration Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. [ See 145 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1111542&qs=pros-and-cons#reviews) See Related User Reviews ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.") JV Juan V. Mid-Market (51-1000 emp.) 5.0/5 "Front is a key app for our bussiness" What do you like about Front? I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you like about Front? Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They ##### 3. Features Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. [ See 128 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1113900&qs=pros-and-cons#reviews) See Related User Reviews ![Juan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan V.") JV Juan V. Mid-Market (51-1000 emp.) 5.0/5 "Front is a key app for our bussiness" What do you like about Front? I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the custo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Smart, Structured, and Built for Efficiency" What do you like about Front? Front stands out for how well it organizes its features, making everything easy to navigate and use. It improves communication both within teams and w ##### 4. Communication Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. [ See 127 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117569&qs=pros-and-cons#reviews) See Related User Reviews ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you like about Front? Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Very positive experience with Front Implementation" What do you like about Front? AI capabilities, historical trails, tasks ##### 5. Helpful Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. [ See 97 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1115108&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "I love Front but..." What do you like about Front? I like the font and theme, it's easy to read. The shared contacts. AA Adriana A. Mid-Market (51-1000 emp.) 4.5/5 "Excellent communication and nice new features " What do you like about Front? It’s a very user-friendly platform. The AI features to adjust tone, improve grammar, or translate messages are a huge plus, helping us maintain a prof ### 5 Cons or Disadvantages of Front ##### 1. Missing Features Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. [ See 67 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123763&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "A great way to view many inboxes & categories of emails in an organized manner with proper security measures." What do you dislike about Front? The latest update did have me confused on where to locate diffferent items that I usually see on a daily basis. It would have been nice to receive an AA Adriana A. Mid-Market (51-1000 emp.) 4.5/5 "Excellent communication and nice new features " What do you dislike about Front? Some emails are occasionally delayed and take a bit longer than expected to arrive. We use Front daily so the volume of email is high. On the other ha ##### 2. Email Issues Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. [ See 58 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118157&qs=pros-and-cons#reviews) See Related User Reviews ![Sasha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha M.") SM Sasha M. Enterprise (\> 1000 emp.) 3.5/5 "the front in box is good and it keeps our team organized" What do you dislike about Front? sometimes the emails gets mixed up but over all its good ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Front offers fresh, instinctive & easy to use interface." What do you dislike about Front? while Front is a powerhouse for collaboration, it isn't perfect (Well nothings 100% perfect tho.). The little hurdles I face are, SYNC Friction betwee ##### 3. Email Management Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. [ See 54 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123845&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "I love Front and it's my preferred email platform." What do you dislike about Front? They can improve on their cost to use the platform, it's pretty expensive. They could still improve on the occasional system issue where it will go do ![Sasha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasha M.") SM Sasha M. Enterprise (\> 1000 emp.) 3.5/5 "the front in box is good and it keeps our team organized" What do you dislike about Front? sometimes the emails gets mixed up but over all its good ##### 4. Email Management Issues Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. [ See 37 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117116&qs=pros-and-cons#reviews) See Related User Reviews AA Adriana A. Mid-Market (51-1000 emp.) 4.5/5 "Excellent communication and nice new features " What do you dislike about Front? Some emails are occasionally delayed and take a bit longer than expected to arrive. We use Front daily so the volume of email is high. On the other ha ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "I love Front and it's my preferred email platform." What do you dislike about Front? They can improve on their cost to use the platform, it's pretty expensive. They could still improve on the occasional system issue where it will go do ##### 5. Limited Features Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. [ See 35 mentions ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118896&qs=pros-and-cons#reviews) See Related User Reviews ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Small-Business (50 or fewer emp.) 4.0/5 "Great solution for handling external communication internally" What do you dislike about Front? The biggest issue I've found with Front has been personal inboxes. General inboxes are great but personal don't always function as would be expected ( ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "A great way to view many inboxes & categories of emails in an organized manner with proper security measures." What do you dislike about Front? The latest update did have me confused on where to locate diffferent items that I usually see on a daily basis. It would have been nice to receive an ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 4/9/2026 "Front Makes Client Collaboration Effortless—No More Email Forwarding" 5/5 What do you like best about Front? Front is a fantastic tool. It's my daily driver for client communication. It makes connecting with peers about clients issues so much easier. No more forwarding emails and remembering to remove the client from the thread. It's all done backstage on the same email. Review collected by and hosted on G2.com. What do you dislike about Front? Front is fantastic - no complaints from me. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front makes it incredibly easy to create templates that are shared across the whole team. No need to send everyone an email with an updated template they have to then create for themselves. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-10556445/official_response/edit) Thanks for the your review, Stephanie! We’re glad Front makes client communication and internal collaboration seamless without extra forwarding. It’s also great to hear shared templates are helping your team stay aligned and efficient. 5/1/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Frances S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frances S.") FS Frances S. Operations Associate Small-Business (50 or fewer emp.) 12/3/2025 "BEST App I've Used ever" 5/5 What do you like best about Front? I've been using Front more than 2 years now, and it is by far the best app I used for work! It is easy to navigate, organize the email communications and log the meetings. The features are useful for everyday use at work! Review collected by and hosted on G2.com. What do you dislike about Front? There's nothing I don't like about Front because it is easy to use. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front resolved my issue in managing emails because it is easy to organize the emails. I can snooze the emails that I need, I can easily search emails - even the oldest ones - by just typing in a keyword and I can look up all the emails related to it. Front is a lifesaver especially if you receive many emails at work everyday! Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12043069/official_response/edit) Thank you for taking the time to share such a thoughtful review, Frances! 😊 It’s brilliant to hear that Front has been a go-to tool over the past two years 🙌 We’re especially please that Front’s productivity features are making your daily work easier! Thanks for being a part of the Front community, and all the best 🙂 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Enterprise (\> 1000 emp.) 6/26/2026 "Effective Communication With Internal and External Personnel" 4.5/5 What do you like best about Front? I can organize a lot of email chains as well as sending DMs to colleagues and set up calendar invites that is all interwoven. Review collected by and hosted on G2.com. What do you dislike about Front? I would like the ability to combine threads and edit emails after being sent if possible. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Clear communication and organization of emails is helping me stay on track with operations and tasks. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-13037339/official_response/edit) Thank you for sharing what you like best about Front and your suggestions for improvement. We're happy to hear that our platform is benefiting your communication and organization. Your feedback about combining threads and editing sent emails is valuable, and we'll keep it in mind for future updates or you can submit an idea to our ideas portal https://front.ideas.aha.io/ideas Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") UL Verified User in Leisure, Travel & Tourism Mid-Market (51-1000 emp.) 9/22/2023 "Transforming Workflows" 5/5 What do you like best about Front? More recently, I have started using additional features such as shared tags with colleagues, the AI text improvement tool and the ability to integrate conversation threads with direct links. These have further enhanced collaboration within the team and made it even easier to keep communication structured and efficient. Review collected by and hosted on G2.com. What do you dislike about Front? I would reiterate my previous note: the main limitation remains that not all colleagues use Front consistently, which reduces its full potential. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? - Shared Inbox: This feature is invaluable, especially when one of us is out of the office. We stay updated and ensure nothing falls through the cracks. - Tagging in Conversations: Whenever I'm in doubt or need assistance, I can easily tag a colleague in the conversation. This promotes seamless collaboration. - Categorizing Conversations: This has made my life so much simpler. I can swiftly locate any conversation, making it easier to track and manage communications. - Timely Reminders: I no longer miss out on emails or delay responses. Front reminds me precisely when to reply, ensuring I'm always on top of my communications. - Archiving Feature: This has been a game-changer. With everything archived, my inbox stays decluttered, allowing me to truly focus on my tasks without wasting precious time. Review collected by and hosted on G2.com. Show More 3/2/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 12/15/2025 "Efficient Email Management and Team Collaboration" 4.5/5 What do you like best about Front? Consolidates all of my company's customer service emails in one place, easy to tag team members or assign emails to another team member, provides shortcuts to other services, makes templates easy to build and access, groups all responses in one place for simplified management Review collected by and hosted on G2.com. What do you dislike about Front? If two or more customers send an email with the same subject line, Front groups these together as a single email (then, if you click Send & Archive—the primary "send" button—all of the emails vanish to your "sent" box, including the ones you haven't yet answered). It's also difficult to determine specifically when you (or your customers) sent emails, as Front only gives you approximately how long ago the emails were sent (e.g., "3 weeks ago" instead of "November 21st"). Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? My team gets 30-60 emails per day from users with various questions about our product, ranging from subscription offerings and site bugs to account questions and troubleshooting. Front makes it easy to build templates to efficiently answer the most common queries, as well as to have various team members responding to the same customer inquiry. The tools provided increase our not only our internal efficiency but our customer satisfaction. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12091710/official_response/edit) Thank you so much for the thoughtful review and for using Front. We’re glad it helps your team work more efficiently with shared inboxes and templates. In regards to the grouping/threading issues and experiences with "time sent ago" compared to specific timestamps; please feel free reach out to our Support team (support@front.com) and we can look into some grouping issue examples and also provide best practices when users prefer to view specific timestamps for their messages. Current UserValidated ReviewerSource: Organic ![Gerald A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerald A.") GA Gerald A. E-Commerece Manager Small-Business (50 or fewer emp.) 9/16/2025 "Effortless Email Management and Collaboration" 5/5 What do you like best about Front? This review remains the same as my previous one. I continue to find Front extremely helpful and convenient for managing emails and keeping everything well organized. The setup process was smooth, thanks to the support team and the Front Academy. I really appreciate how it makes collaboration effortless through features like tagging and internal comments, which allow our team to resolve issues quickly and efficiently. Overall, everything has been excellent. Review collected by and hosted on G2.com. What do you dislike about Front? None so far — Front has been working excellently for our needs. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? I find Front very helpful for organizing emails and collaborating with teammates, solving company issues effectively by tagging, commenting, and sharing insights, which streamlines communication and issue resolution. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-11688717/official_response/edit) Hey Gerald, thanks for the kind review. We're glad you love Front as much as we do! :-) 12/19/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Najam u.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Najam u.") NU Najam u. Customer Support & Fulfillment Agent Mid-Market (51-1000 emp.) 4/13/2026 "Customer Fulfillment & Support" 5/5 What do you like best about Front? Front has been really helpful in managing my office work and emails. Really streamlined process Review collected by and hosted on G2.com. What do you dislike about Front? As of now, I haven't had any experience that I would say I disliked about Front. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front allows me to manage and streamline work tasks without any issues. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12619724/official_response/edit) Thank you so much for your review Najam! We really appreciate you taking the time to share your experience! We’re thrilled to hear that Front has been helpful in managing your office work and emails, and that it’s making your processes more streamlined. It’s great to know it’s helping you stay on top of tasks without friction that’s exactly what we aim for. If you ever have feedback or ideas in the future, we’d love to hear them. Thanks again for your support! 5/4/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![kellee b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "kellee b.") KB kellee b. Customer Experience Manager Mid-Market (51-1000 emp.) 1/9/2026 "Excellent Tool for Team Management" 4/5 What do you like best about Front? The overall user friendliness. Very simple to set up, customize, build teams, workflows, and automate. We use Front daily and when there are issues, their customer support is quick to investigate. Review collected by and hosted on G2.com. What do you dislike about Front? I dont like that you cant see things that people on your team are subscribed to. You can only see assigned. For further visibility especially on admin privileges, this would make my over all rating increase. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Visibility has greatly improved for us. Previously, our company relied on Gmail as our primary means of communicating with customers. This resulted in missed emails, inadequate follow-up, and lost opportunities for coaching. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12194628/official_response/edit) Hi Kellee! 👋 Thank you for taking the time to share your experience. It's great to hear that Front has improved visibility for your team and solved those Gmail communication challenges. We appreciate your feedback about team subscription visibility and will make sure this gets passed along to our Product team. If you'd like to explore any workarounds in the meantime, we're always happy to help at support@frontapp.com 😊 Thanks again for being a Front user! Current UserValidated ReviewerSource: Organic Review from User Profile ![Verified User in Biotechnology](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Biotechnology") UB Verified User in Biotechnology Mid-Market (51-1000 emp.) 12/12/2025 "Modern times call for modern solutions" 5/5 What do you like best about Front? Team visibility and productivity are at an all-time high! The ability to assign threads from a shared inbox revolutionizes project management. We have a lot of forums and the detailed search feature allows me to find hidden answers. Asking for support on email threads is powerful with the internal comment feature. Review collected by and hosted on G2.com. What do you dislike about Front? I can't view all tags at once without an extra click. Annoying and cluttering empty messages populate when anyone accepts a meeting invite. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Problems Front is solving: Lack of visibility into who’s working on what across the team. Fragmented ownership of messages and tasks in a shared inbox. Difficulty locating answers buried across multiple forums and threads. Limited ways to collaborate on email threads without cluttering external communication. How that’s benefiting us: Team visibility and productivity are at an all-time high because everyone can see status and ownership clearly. The ability to assign threads from a shared inbox has revolutionized project management by creating clear accountability and reducing duplication of work. The detailed search feature lets us surface hidden answers across our many forums, saving time and preventing reinventing solutions. Internal comments let us request support and collaborate directly on email threads, keeping external communications clean while speeding up resolution. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12084791/official_response/edit) Thanks so much for taking the time to share your feedback! It sounds like Front has been helpful for your team, which I'm delighted to hear as we continue to improve the interface. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kevin Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin Q.") KQ Kevin Q. Logistics planner Enterprise (\> 1000 emp.) 6/15/2026 "Love the Assigned Inbox Email Workflow" 4/5 What do you like best about Front? How the inbox works with assigned emails Review collected by and hosted on G2.com. What do you dislike about Front? Settings are a little difficult to explore Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Makes organizing my emails very easy Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12960843/official_response/edit) Thanks for sharing! We’re happy the Assigned Inbox workflow is working well for you, and we hear you that settings can be tough to navigate. We’re continuing to improve that experience. 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