--- title: Front Reviews meta_title: 'Front Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2504 reviews by the users' company size, role or industry to find out how Front works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 2504 scale: '5' date_modified: '2026-07-31' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Front Reviews **Vendor:** Front App **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.7/5.0 **Total Reviews:** 2,504 ## About Front Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations. ## Front Pros & Cons **What users like:** - Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. (165 reviews) - Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. (145 reviews) - Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. (128 reviews) - Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. (127 reviews) - Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. (97 reviews) - Users appreciate the **easy collaboration** features of Front, which enhance teamwork across departments seamlessly. (96 reviews) - Users highlight the **efficient email management** in Front, streamlining communication and enhancing organization across teams. (83 reviews) - Simple (78 reviews) - Intuitive (76 reviews) - Users appreciate the **time-saving capabilities** of Front, facilitating efficient customer support and streamlined communication. (75 reviews) **What users dislike:** - Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. (67 reviews) - Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. (58 reviews) - Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. (54 reviews) - Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. (37 reviews) - Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. (35 reviews) - Search Functionality (35 reviews) - Users experience **email communication issues** with threading complexity, search difficulties, and limited mobile app functionalities. (33 reviews) - Search Difficulty (29 reviews) - Lack of Features (28 reviews) - Users experience a **steep learning curve** with Front, making it challenging to master all features effectively. (28 reviews) ## Front Reviews ### 1. Great Resource for shared inboxes and project management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Front?** Sharing inboxes! Having this function allows work to be allocated equally amongst the whole team and provide us with clear visual of workflow and daily tasks. This helps us plan for the day/week ahead without surprises. Front helps transfer data from our email server quickly and efficiently from all inboxes so there's no chance of missing important updates. Because of this, I can rely solely on Front for daily tasks. It has become an essential part of our workflow and we utilize it daily and throughout the day. I would definitely recommend this tool for any business that needs to allocate time, resources, or expertise to a large population of employees. **What do you dislike about Front?** I've noticed an issue with receiving multiple emails from 1 personal regarding different topics often get lumped into the same thread even though they are unrelated. This makes it difficult to see all required tasks. But this is a rare occurrence and only happens when we receive multiple emails within the same time frame. **What problems is Front solving and how is that benefiting you?** Front allows our team to work more cohesively for larger tasks/projects and streamline workflow. **Official Response from Otto B:** > Thanks for the great review! We're so glad the shared inboxes are helping your team with workflow and task management. We appreciate your feedback about the occasional email threading issue and are happy to know Front is streamlining your projects. Your recommendation is valued! ### 2. Could be better **Rating:** 2.5/5.0 stars **Reviewed by:** Kevin A. | Charter Operations Representative, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Front?** You can attached multiple conversation threads to emails. Making it easy to find several communications threads. **What do you dislike about Front?** Assignment algorithm isn't the best. At times it auto-assigns at random. Also, wish we were able to make folders to better organize emails rather than "archive" them. **What problems is Front solving and how is that benefiting you?** Better email management. Lower the average time it takes to answer clients. **Official Response from Otto B:** > Thank you for sharing your feedback! We’re glad to hear that being able to attach multiple conversation threads is helping you and your team keep communications organized and easy to follow. We also really appreciate your notes on the assignment algorithm and folder organization. We understand how important it is to have assignments feel accurate and inboxes structured in a way that works best for you, and feedback like this helps us as we continue improving. It’s great to hear that Front is already helping reduce response times and improve email management for your team. Thanks again for taking the time to share your experience! ### 3. Outstanding Collaboration and Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Front?** The collaboration features include tagging your colleagues outside the chain and linking tools, such as Zoom. **What do you dislike about Front?** I would like to have a note section where I can add a to-do list or a project management tool to complement. **What problems is Front solving and how is that benefiting you?** Collaboration helps to distribute the tasks and project management with snoozing and folders. **Official Response from Otto B:** > Thanks so much for your thoughtful review! We really appreciate it! We're thrilled to hear that Front’s collaboration tools and integrations are helping your team. As for your idea about adding a note or to-do section, that’s not currently available in Front, but we’d love for you to submit it through our Product Ideas Portal — it’s where users can share and upvote feature requests, and you’ll get updates if it’s developed! Thanks again for helping make Front even better. ### 4. The Ultimate Communication & OrganizationTool! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle M. | VP of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Front?** At first, Front started off as a great communication tool with very minimal implementation required. Instead of forwarding emails amongst co-workers and teams we were able to keep it all in one spot. Then it became our pivotal Customer Support tool, which was a big game changer. The ability to create shared inboxes for our different teams and move tickets around is pivotal. Integrating Front with Salesforce and Jira easily has allowed us to keep everything organized. We use Front exclusively now for our emails and support. **What do you dislike about Front?** Occasional outages - but as a fellow software company we realize this is par for the course. **What problems is Front solving and how is that benefiting you?** Front is helping us solve the communication gap internally and externally with Customers. **Official Response from Otto B:** > Hi Michelle. Thanks for your review! We’re thrilled to hear that Front has become your go-to tool for communication and customer support. It's great to know that shared inboxes and integrations with Salesforce and Jira are making a difference for your team. We appreciate your understanding regarding occasional outages and are always working to improve stability. Your feedback means a lot to us! ### 5. Communication is Flawless with Front **Rating:** 3.5/5.0 stars **Reviewed by:** Shawn R. | Civil Superintendent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2025 **What do you like best about Front?** What I appreciate most about Front is how it streamlines communication and makes it easier to manage messages. The platform brings everything together in one place, which helps me stay organized and respond more efficiently. **What do you dislike about Front?** Front's only sin: no free tier—paywall for the gods! **What problems is Front solving and how is that benefiting you?** Integrates 5,000+ apps (Zapier/Slack/CRM); AI insights surface trends for proactive fixes no IT bottlenecks. **Official Response from Otto B:** > Thank you for sharing that Front is helping you streamline communication and keep your messages organized to assist with efficiency! We're glad you're benefiting from the app integrations and AI insights that surface trends for proactive team management. ### 6. Proactive Communication with Efficient AI Features **Rating:** 4.0/5.0 stars **Reviewed by:** Donna W. **Reviewed Date:** August 01, 2025 **What do you like best about Front?** I appreciate Front's communication tools, which help organize interactions with insured individuals efficiently and manage them in a time-sensitive manner. I like the AI feature with varying email tones, as it simplifies composing emails, making them sound friendly or professional. This aids in creating a personal customer service connection. **What do you dislike about Front?** I don't think it's solving any problems. I feel it's organization is preventing them. **What problems is Front solving and how is that benefiting you?** I use Front to prevent problems with its great communication tools, ensuring efficient communication with insureds and supervisors. It helps organize and manage communications, allowing for timely responses and easy tracking and access. **Official Response from Otto B:** > Hello Donna, Thank you so much for your review! We are delighted that you are enjoying Front along with the AI. We are continously making improvements so we value your feedback! ### 7. Best Email Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Pranay L. | Senior Client Solutions Associate, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Front?** ease of access, great UI, great calendar and scheduling ability, ease of tags, ease of integration **What do you dislike about Front?** There is nothing really to dislike. It is the best platform for emails **What problems is Front solving and how is that benefiting you?** front is allowing ease of use for calendar, adding tags for support, and implementation of addons much better than others **Official Response from Otto B:** > Thank you for your kind words! We’re so glad to hear that Front’s ease of use, integrations, tagging, and scheduling features are helping simplify your workflows. It’s wonderful to know that you’re finding the platform both powerful and intuitive for managing email and calendar tasks. ### 8. Feature-Rich Interface, But Lacks Gitlab and Teams Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Front?** Interface Wide range of features Reactive Customer support **What do you dislike about Front?** Not integrated with Gitlab or Microsoft Teams yet **What problems is Front solving and how is that benefiting you?** Front is helping us publishing our documentation online with their Knowledge Base tool Front is helping us setup customer support for our pre-seed SaaS with their wide range of customer support features (shared inboxes, rules, chatbot, etc.) **Official Response from Otto B:** > Thanks so much for the kind words about Front's features! You can also add a vote and comment to the open feature requests to support GitLab and MS Teams in the future in our Product Ideas Portal: https://front.ideas.aha.io/ideas Thanks again! ### 9. A sleek, powerful, and simple way of doing email **Rating:** 5.0/5.0 stars **Reviewed by:** Jared S. | Software Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Front?** Front makes clearing out my inbox easy. I no longer have to worry about thousands of emails piling up. Front makes something that was burdensome into something that is manageable. The implementation of Front was super easy thanks to the people that helped us. Their customer support is unmatched. They always give timely responses and they're always willing to help. I and the company I work for use Front daily and it has brought our response times down significantly. It has a number of features that we use, but I personally love the analytics side of things. I use it in my morning reports for our CEO. And lastly, Front was very easy to integrate. Front makes it easy to integrate our workflow and translate that into efficiency. **What do you dislike about Front?** The only downside that I can think of is maybe the search feature. I have had a few people complain about not being able to find emails that they search for. **What problems is Front solving and how is that benefiting you?** Front is helping solve our response time issues. We were just using regular old Gmail before we switched and emails were getting cluttered and overwhelming. Now with Front, we have taken on the "Zero Inbox" mentality and are now responding to customer emails in a much more timely manner. **Official Response from Patrick V:** > Thanks for taking the time to leave your review, Jared! We're always thrilled to hear how Front has been useful for different teams, along with what specific features have helped the most. It's also helpful for us to receive feedback regarding features like search because it helps us identify areas that we can look into improving! ### 10. A very efficient way to handle e-mails **Rating:** 4.0/5.0 stars **Reviewed by:** Richard G. | Operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Front?** I really appreciate mail assignement because it prevents that 2 agents work on the same request. **What do you dislike about Front?** The price is a bit expensive and if we want more functionnalities, it's even more. **What problems is Front solving and how is that benefiting you?** With our previous solution, we had to communicate a lot within the open-space in order to make sure we were not working on the same e-mail. The way we can assign conversations, archive, re-open etc... is really a life saver for us. **Official Response from Otto B:** > Thanks so much for your review! We’re really glad to hear that Front’s assignment and conversation features are helping your team work more efficiently and avoid duplicate effort, that’s exactly what we aim for! ### 11. It's been great for our team and customers. Its the perfect blend of teamwork and personalization. **Rating:** 3.5/5.0 stars **Reviewed by:** Antonio E. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Front?** The comments and team tagging, we also love how easy it is to jump to each other's inboxes. Getting the team onboarded was easy. **What do you dislike about Front?** It might already be here, but I need to dig into the AI features more. It would be nice to have smarter AI email creation that's based on our chat history. It would also be nice to start creating workflows to tailor that experience further. **What problems is Front solving and how is that benefiting you?** Keeping the team on the same page and helping oversee new inside sales agents **Official Response from Otto B:** > Thank you for sharing your experience! We’re so glad to hear how Front is helping your team stay aligned and onboard new sales agents with ease. It’s great to know features like comments, tagging, and shared inbox access are making collaboration smooth. Thanks again for being part of the Front community! ### 12. Great for managing client communication **Rating:** 4.5/5.0 stars **Reviewed by:** Laura B. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Front?** Our favorite thing about front is being able to internally discuss client feedback or requests directly within a thread. It streamlines everything and allow us to delegate to specific team member without the need to forward them an email or share the information elsewhere. **What do you dislike about Front?** It would be great to be able to mark things as unread or star an item or flag it directly from the inbox list on desktop. **What problems is Front solving and how is that benefiting you?** Helping us to free up more time overall - we don't need to internally discuss on another platform. **Official Response from Otto B:** > Thank you for highlighting how Front's internal discussion capabilities have streamlined your team's workflow and eliminated the need for forwarding emails or switching platforms! We appreciate your suggestion about marking items as unread, starring, or flagging directly from the inbox list - I'll share this valuable feedback with our product team as we're always looking to enhance our customer experience. ### 13. Great integration **Rating:** 5.0/5.0 stars **Reviewed by:** Federico M. | Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Front?** The app is easy to use, desktop version is very useful and also the way we can share information with teammates is always accurate. I use it daily and works just great **What do you dislike about Front?** No complaints at all, Front has been so far the best decision in my company **What problems is Front solving and how is that benefiting you?** Front helps it users to have all in one place, no need to forward anything in case a colleague is not on the email. We can just share it and that's it. **Official Response from Otto B:** > Thanks so much for your glowing review! We're thrilled to hear that Front's ease of use, desktop version, and information sharing capabilities are benefiting your team daily. It's fantastic to know that Front has been a rewarding decision for your company, and we're also happy to hear that it's been helpful with centralizing communication and eliminating the need for email forwarding. ### 14. one stop shop for team emails **Rating:** 5.0/5.0 stars **Reviewed by:** Farhan A. | Marketing specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Front?** I like how it can manage mine as well as team email all at one place. **What do you dislike about Front?** Sometimes it can be trickier with lot of email a=coming in in threaded way, and searching them can be tough. **What problems is Front solving and how is that benefiting you?** Front helps us see all the email at one place for the team and who it is assigned to, and its easy to re assign the email if not yours, its saves time and also keeps a check on who is working on what files. **Official Response from Otto B:** > Thanks, Farhan! It's great to hear how helpful Front has been with your team organzing assigned messages and managing emails. We appreciate your feedback about threaded messages as well. It's useful to understand what type of issues users might be having with various features like threading! ### 15. Fluidity of Communications with Front **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Front?** I appreciate the fluidity of Front. I also like the interactions and groups that work well. The installation was very easy. **What do you dislike about Front?** I don't like the lack of reminders, such as for responding to important emails. **What problems is Front solving and how is that benefiting you?** Front solves communication problems by providing fluidity and efficiency in exchanges and groups. **Official Response from Otto B:** > Hello, thank you very much for your feedback! We are delighted to learn that you enjoy using Front and that it brings you closer to your colleagues! If you need help, feel free to contact our support team regarding deleted emails. ### 16. Seamless, Fast, and AI-Powered Email Management! **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel D. | Implementation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Front?** The AI features, like tagging and automated suggestions, are not only impressive but genuinely helpful. They streamline email management and ensure nothing important slips through the cracks. It's also a breeze to collaborate within the team, thanks to the platform's clean design and user-friendly interface. **What do you dislike about Front?** Unlike Outlook, it doesn't allow mentioning someone external to my company using the '@' feature in the email body, which would be a valuable addition. Auto-capitalization for sentences would be great too, especially for quicker typing. Lastly, while the AI spelling and grammar checker works well, retaining images in emails during corrections would make it even better! **What problems is Front solving and how is that benefiting you?** Front has been a game-changer for teamwork and keeping everyone accountable. With shared inboxes, tagging, and the ability to leave internal comments, it’s so much easier to collaborate and make sure nothing gets missed. Assigning conversations to team members is so easy, which has really helped us avoid any mix-ups or doubling up on tasks. The analytics and reporting tools are brilliant too. They’ve given us proper insights into how we’re doing, like tracking response times and spotting areas to improve. It’s also helped us get a better handle on client satisfaction, which has been a big win for building stronger relationships. **Official Response from Patrick V:** > Thanks for taking the time to leave your review, Samuel! The feedback and information in your review are helpful for us to understand what's working well for users, and we appreciate the level of detail you've left here. Additionally, regarding some of the features that could be helpful for your team, please feel free to submit those here in our ideas portal! https://front.ideas.aha.io/ideas ### 17. Easy and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Reydi Miguel P. | Corporate Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Front?** It is useful, I mean, you can work important tasks and it is like you don’t have to do too much just works as a regular email and you just need to select which email address you want to send the message from **What do you dislike about Front?** I don’t have anything bad to say, I mean, it is something I would never leave if this decision were up to me **What problems is Front solving and how is that benefiting you?** Front filter emails, organize them by client and group all the information we receive on each work email from the team. And also allow us to respond with any of the emails from the company which is awesome **Official Response from Otto B:** > Thank you so much for your kind words! 😊 We're thrilled to hear that Front is helping you stay organized and efficient, especially with managing multiple work emails and client threads. It means a lot to know you'd stick with us if it were up to you too! ### 18. Easy to use, great for organizing emails and teamwork **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Front?** Being able to share conversation with other people **What do you dislike about Front?** I would like to find every mails of each subtag on the parent tag. For now I think that when I click on a tag I can only see the mails I put directly in it and unfortunately not the one on the subtags related to it. It'll be nice to be able to have a macro view **What problems is Front solving and how is that benefiting you?** Having a history of conversations with comments: when we need to remember why we made such and such a decision a long time ago, it helps a lot. **Official Response from Patrick V:** > Thank you for your Front review! We're grateful that you took the time to let us know what's been working well for you in Front, along with feedback about having a macro view. Reviews like yours are so helpful for us in understanding what has been working well for customers, and you can always reach out to our Support team here with any questions or issues you may have encountered: https://help.front.com/en/contact-us ### 19. Helped our team crush support & stay on top of every ticket **Rating:** 4.0/5.0 stars **Reviewed by:** tair a. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2025 **What do you like best about Front?** It’s fast, just as slick on mobile. Also the shared inbox -- especially canned templates and @internal comments make collaboration effortless. **What do you dislike about Front?** I’d love deeper AI assistance that reads the whole conversation thread and drafts responses automatically. **What problems is Front solving and how is that benefiting you?** Front pulls every support email, chat, and social DM into one shared inbox, so nothing falls through the cracks. Built-in assignments, SLAs, and analytics let us reply faster while tracking team performance in real time. And with the Linear integration we can turn a message into a bug/feature ticket and automatically circle back to the customer when it ships. **Official Response from Otto B:** > Thank you for sharing your experience with Front! We're delighted to hear that our mobile experience, shared inbox features, and collaboration tools are working well for your team. Your feedback about deeper AI assistance that can understand full conversation threads is exactly the kind of insight that helps shape our product roadmap - we're always looking for ways to improve our features so we appreciate this! ### 20. Great Program **Rating:** 5.0/5.0 stars **Reviewed by:** Stefani F. | Direct Bill Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Front?** I like that I can get my assigned statements, emails, and I can just type @coworkers name to involve them in an email conversation instead of having to forward it. When I finish with emails and assigned tickets, I can archive them and don't have to hit like three different icons to do so. It's an easy program to use and I use it every single day for work. I used Microsoft Outlook prior to using Front, and it was very easy to integrate from Outlook to Front. The ease of using this program is so easy, that I haven't had to contact Customer Support at all. But they are just a click away if I do need them. Front is a much easier program to use than Microsoft Outlook and I really love it. **What do you dislike about Front?** The only thing I don't like is when I respond to an email it automatically archives it. Sometimes I need to keep the email, and I have to actually click on the drop down menu to just hit send. **What problems is Front solving and how is that benefiting you?** I don't have to go to a different program to get my statements. I have my emails, and one click I'm in my assigned tasks. It cuts down a lot on my time of looking for statements. They are also very easy to save from Front. **Official Response from Patrick V:** > Thanks for taking the time to leave your review! We're always eager to hear and understand how Front has been helpful for teams, and your review is definitely useful in letting us know what's been working well. However, if you encounter any issues at all that we can help with, please feel free to reach out to our Support team here: https://help.front.com/en/contact-us ### 21. Business purpose **Rating:** 5.0/5.0 stars **Reviewed by:** Anna W. | Co-owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Front?** That you can assign it to someone, snooze, merge and make comments.. it is very helpful **What do you dislike about Front?** I do not like that after an update there is weird menu for info inbox without archive option, it is very misleading. We also lost somehow few emails in front not sure why.. they just disappear. Thankfully you can find them in original inbox just in case. **What problems is Front solving and how is that benefiting you?** Making comments under emails to not forget anything **Official Response from Otto B:** > Thank you for taking the time to share your experience with Front! We're glad to hear that features like assignment, snoozing, merging, and internal comments are making your workflows easier and helping you stay organized. We also appreciate your candid feedback about the recent update. We understand how important clarity and consistency are in the inbox, and your notes about the archive option and disappearing emails are very valuable. While it’s good that you were able to recover those messages from your original inbox, we’ll make sure your feedback is shared with our team so we can continue improving the experience. Thanks again for your review—we’re grateful to have you using Front and helping us get better with your insights. ### 22. Amazing cx platform for tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Amado C. | Client Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Front?** Front is a very user friendly CRM for customer support tickets and chats! Love it! Been working with it for 3+ years **What do you dislike about Front?** Reporting is not that detailed as other CRMs but good platform **What problems is Front solving and how is that benefiting you?** Customer support interactions and manager queue proactively **Official Response from Otto B:** > Thank you for your kind words and for being with Front for over three years, that means a lot to us! We’re so glad to hear that the platform continues to be a reliable and user-friendly tool for managing your customer support tickets and chats Thanks again for your loyalty and for taking the time to share your experience—it’s a pleasure to support your customer interactions and help keep queues running smoothly! ### 23. Efficiency with the talk offs **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando M. | Team Leader For Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Front?** The automation when sending messages. It saves a lot of time. **What do you dislike about Front?** Not being able to create tasks easily. The same applies to the Slack integration tool. **What problems is Front solving and how is that benefiting you?** Being able to leave detail notes while managing multiple customers **Official Response from Otto B:** > Thanks, Fernando! Your feedback about tasks and the Slack integration is useful in helping us identify what types of issues that users are encountering and what we can look into improving in the future. We also appreciate you letting us know how leaving notes and sending automated messages are features that your team finds important. ### 24. Versatile Email System **Rating:** 5.0/5.0 stars **Reviewed by:** Joe T. | Carrier Sale Represenative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Front?** I like how visible everything is for the business, it makes communication between different teams very easy **What do you dislike about Front?** Sometimes things that are not spam go into spam **What problems is Front solving and how is that benefiting you?** Its solving the workflow, our primary method of Commnication is email and Front streamlines this process **Official Response from Otto B:** > Thanks for taking the time to leave your review, Joe! We appreciate you letting us know how Front has been helpful for your business by assisting with visibility and solving workflows. It's also helpful to hear about your issue with spam not going into spam because it gives us an idea of what we can take a closer look at as we look to improve moving forward! ### 25. All Encompassing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Front?** I like the versatility that front provides. There are many reporting features that can help leaders/managers to assess where their team may be struggling. I appreciate the shared inboxes, so theres visibility and others can jump in to help, or can see what a new member is sending and help correct before an email is sent. The program sounds complicated, but it was very easy to use and figure out. The online academy has tons of helpful information and there are weekly training courses you can join if you need more help. **What do you dislike about Front?** I wish there was a way to link more emails. Sometimes an email comes in and someone replies and it creates a new email chain. There are people who email me that end up creating new chains every time they reply and not all of those can be merged or linked together for visibility. **What problems is Front solving and how is that benefiting you?** Shared visibility has been great. Having a way to organize all your emails and still mark them as resolved has been great. I love the feature that shows you when and how many times the recipient has read your email. **Official Response from Patrick V:** > Thanks for taking the time to leave your Front review! We absolutely love to hear how Front has been helpful for teams; however, we also appreciate feedback like yours about more ways to link more emails. Merging and threading is a major part of the collaboration aspect of Front but hearing feedback like yours is helpful for us to identify where we can further improve our features down the road! ### 26. Using Front allows work teams to communicate better internally **Rating:** 5.0/5.0 stars **Reviewed by:** Heiver R. | Air pricing supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Front?** The ease with which a team, with just a simple mention, can already manage a task to another work team without the need for unnecessary reprocessing. **What do you dislike about Front?** Sometimes the tool atrophies and does not allow for accurate measurement of work volumes through the tags. We try to apply several tags, but when we go to review the number of tags applied, it does not match the final results. **What problems is Front solving and how is that benefiting you?** It does not allow for accurate measurement of metrics using tags, we are having difficulties with the shared inbox. **Official Response from Otto B:** > We're delighted to hear that Front's mention feature has streamlined task management between your teams! Thank you for bringing the tag measurement inconsistency to our attention - please feel free to reach out to our Support team if you have any active issues that they can take a closer look at! ### 27. Major Changes in the way E-mails are delivered **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian T. | Tracker, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2025 **What do you like best about Front?** What I do like the most of front is the way how we can use it in our daily life to convey the information from a point A to B. It has been a great experienc using front and It can be seen that is getting better, due to it new updates **What do you dislike about Front?** Front as I have seen as of now, there is nothing I can complain about, but recently we have experienced some delays in at the moment of sending emails and receiving as well. I think that this happens since we have unified outlook to front **What problems is Front solving and how is that benefiting you?** Front is reducing the in a big way how we provide information, since it let us to edit and make different boxes having us with the possibilities to organize our work **Official Response from Patrick V:** > Thanks so much for your review! We're thrilled to hear how Front has been a great help for your team in communicating with customers and keeping everything organized ### 28. An effective collaborative solution for email management. **Rating:** 5.0/5.0 stars **Reviewed by:** Eva B. | Assistante Juridique, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2024 **What do you like best about Front?** What I appreciate most about Front is its ability to centralize all communications in one place, whether it's emails or messages. This greatly facilitates task management while allowing smooth and fast collaboration within the team. The interface is intuitive, and the system of automatic rules to sort and organize messages is a real plus. **What do you dislike about Front?** There is nothing I don't like about Front **What problems is Front solving and how is that benefiting you?** Front centralizes all communication channels into a single interface, thus facilitating message management. It allows for smooth collaboration between teams with features for comments and task assignments. Thanks to automation, it optimizes email organization and reduces repetitive tasks, while providing reports to track performance and improve efficiency. **Official Response from Otto B:** > Hi Eva, thank you so much for your review and we are really glad you like using Front. We are happy to hear it is making your work easier! ### 29. Front has everything at your finger tips...literally **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Front?** I like how user friendly Front is as well as helpful in having everything you need just an app away **What do you dislike about Front?** There is not much to dislike as you as the user set it up how you want it so if you dislike something you just got to tweak your settings alittle. **What problems is Front solving and how is that benefiting you?** Front is solving the need to have many different services. Front offers everything needed to run a business. **Official Response from Otto B:** > Thank you for such a positive review! We’re so glad to hear that Front feels user-friendly and gives you everything you need right at your fingertips. It’s great to know that features like customization and easy setup make it simple for you to tailor the platform to your workflow. We also love hearing that Front is helping consolidate services into one place, that’s exactly the kind of efficiency and focus we aim to provide for our customers. Thanks again for sharing your experience and for highlighting how Front supports your business! ### 30. Unmatched teamworking experience **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany R. | Graphic Design Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Front?** Front integrates seamlessly with all of our work flow apps. As a business with multiple facets, from sales, to design, and manufacturing, we're all able to link back to one main hub (Front). Being able to attach links to threads, delegate inboxes, and have side-bar conversations chronologically saves SO MUCH time hunting and pecking through the history of a project. The calendar is the most user friendly of any of the tech apps we've used. And the knowledge base is a good central tool to keep company wide information. **What do you dislike about Front?** The UI of Knowledge Base was not quite as intuitive and took a bit of collaboration to be able to understand how we can make the most out of it as a team. Front is not "cheap", so we sometimes have to make the tough call about who is integral enough to earn a Front account. If they're not daily users, they probably won't be included. **What problems is Front solving and how is that benefiting you?** Front is integral in helping us manage communication and workflow as a team no matter what department we're in or where we are in the world. **Official Response from Otto B:** > We're thrilled to hear that Front has been instrumental in streamlining your team's communication and workflow across different departments. We appreciate your feedback about the Knowledge Base UI and pricing challenges. We are continually working towards enhancing the user experience and exploring options for different user needs. ### 31. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Front?** It streamlines collaboration and communication, ensuring that everyone in a larger team stays aligned and productive. By providing clear roles, shared tools, and consistent processes, it reduces confusion, prevents duplicated efforts, and enables individuals to contribute more effectively toward shared goals **What do you dislike about Front?** From my perspective, there doesn't seem to be anything significantly wrong or concerning. While there might be minor issues or areas for improvement, nothing stands out as seriously problematic or alarming at this stage. **What problems is Front solving and how is that benefiting you?** It provides structure and clarity, allowing tasks, information, and responsibilities to be arranged in a more systematic and efficient way. This not only reduces confusion and saves time, but also ensures that nothing important is overlooked, making workflows smoother and more manageable. **Official Response from Otto B:** > Thank you for this thoughtful review! We’re thrilled to hear how Front is helping your team stay aligned, productive, and organized. Creating structure, eliminating duplication, and bringing clarity to collaboration is exactly what we aim for,so it’s great to know it’s working well for you. Your feedback helps us keep raising the bar. Thanks for being part of the Front community! ### 32. The experience has been smooth and overall has made me save much time **Rating:** 5.0/5.0 stars **Reviewed by:** Simone T. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Front?** the accessibility, the fact that the interface is very user-friendly. Despite I don't use many of the features, I acknowledge that it is also well linked with other platforms (eg hubspot) **What do you dislike about Front?** I do not really have a negative feedback **What problems is Front solving and how is that benefiting you?** Being able to collaborate as a team on shared inboxes and leave internal comments is for sure very helpful, this makes our company save much valuable time and communicate faster. **Official Response from Otto B:** > We're so glad to hear you're loving Front's user-friendly interface and accessibility! It's fantastic to know that even if you're not using every feature, you're getting a lot of value from the features you are using! We're especially thrilled that Front is helping your team collaborate effectively on shared inboxes and that the internal comments are saving you valuable time and speeding up communication. That's exactly what we aim for! ### 33. Front is the place where I can share my idead, ask for feedback and se my performance **Rating:** 4.5/5.0 stars **Reviewed by:** Maximiliano A. | Customer Experience Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Front?** I appreciate Front interface for its valuable insights on reply times, handle times, and peak activity periods. It provides detailed information that I can utilize to make immediate improvements in the short term. **What do you dislike about Front?** In my particular case, some of the automations I configured are not functioning as expected, despite reaching out to the support team for assistance. **What problems is Front solving and how is that benefiting you?** Front helps me stay connected with customers related to our company when a team member is out of office or requires support, allowing me to step in seamlessly. It also enables me to send early alerts to team members about potential SLA breaches and stay informed about email communications that don’t require me to be directly copied **Official Response from Otto B:** > Hi Maximiliano! Thanks for your review, and feedback! Our support team is happy to answer any further questions you have regarding your rules. Please email those to us at your earliest convenience. ### 34. A life changing application for any business! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Front?** Pretty much all of the features in my opinion, or at least from my own experience. Within my business we used to use Outlook previously and whilst it is great in itself, without Front I don't think I would ever be as productive as I am these days. The problem with Outlook was that it was often a mess and everything was cluttered, sometimes you took more time figuring something out or trying to find out than actually reading and responding to an email which is not something anyone should have to do, whether you deal with a small volume of emails or large, Front can help anyone out massively. One of the most useful features is that everything is turned into a conversation, it's not just 15 emails about the same thing all separate from each other and you have to figure out which is the most recently reply, it does it all for you. Then not only do you NOT have to go back and forth on emails, within the conversation you can have a chat with a colleague without pressing send on an email and awaiting a response but you can tag colleagues from other departments, attach links, photos, documents etc. all without having to type out another email. Think of a social media messaging service, or a text message on your phone, but inside of an email and attached to it without the recipient of said email ever even seeing it, it's such a genius idea I want to shout it from the rooftops! I had never seen such a thing before in all my professional life, but now I do not know what I would do without it, that plus all the other features it comes with, put it this way if I had to go back to another email application, I would severely miss front to the point where there may even be tears (Yes it is THAT good). The integration & implementation of Front is superb, it's it's own application and doesn't sit on top of anything, meaning it's not slowing you down and if anything quite the opposite, easy to get the hang of as well with useful tutorials within Front itself, worst case you can search the forums if you don't know how to do something and likely there will be clear instructions there. Their customer support from my experience is absolutely grand, although in my case it is something handled by another department so the few times I have dealt with anyone on the Front team has been excellent, perhaps biased to a degree. I use Front daily and I could not live without it, if it suddenly was taken away from me I would be in sheer disarray having to use anything else! **What do you dislike about Front?** The only grimace I have with Front which I have put in as a suggestive improvement (Yes you can actively feedback to the Front team about things you want to see) is the fact that you cannot remove people's email addresses that it suggests. This is quite specific I feel but if you have ever used Outlook you will know that it will suggest frequently used emails, so if you send emails to a specific person or group, it saves you having to type it out manually every time you wish to send something to them. There may well be a solution to this but I have searched far and wide on Front and cannot find anything myself, this is the only feature I feel it is missing as on Outlook it will have a cross next to their name, once you click that it will stop suggesting that email address to you. Other than that I don't have any problems which speaks for itself. **What problems is Front solving and how is that benefiting you?** Before we had Front, we spent a lot of admin time within the team, going through emails, ensuring they sat with our team and we had actions to take, if any at all. Now Front has made our daily life a joy, I used to dread emails, in an organisation as big as mine it can be a minefield to say the least, but thanks to Front my daily job has become a hundred times easier and I couldn't be happier about it! **Official Response from Otto B:** > Hello, Thanks so much for taking the time to write this review for Front! We are delighted that it has helped you everyday and is bringing your team closer together! ### 35. Effortless Integration and User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Front?** I enjoy the ease of integration with our own internal messaging systems and the ease of use when replying to queries **What do you dislike about Front?** Sometimes, I find it difficult to navigate and I'm not a huge fan of the layout of the UI **What problems is Front solving and how is that benefiting you?** It is helping us resolve billing queries from other colleagues **Official Response from Otto B:** > Thank you for taking the time to share your feedback! We’re glad to hear that Front’s integrations and reply workflow make it easier for you to manage queries and stay connected with your internal systems. It’s great to know Front is helping your team resolve billing questions more efficiently. We also appreciate your honesty about navigation and the UI layout. Input like yours is incredibly valuable and helps guide our ongoing design improvements to make Front feel even more intuitive. Thanks again for your review we’re grateful to have you using Front! ### 36. Efficient and Very User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph C. | Rental Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Front?** I like that is it very easy to track the progress of the email with the status tags and it showing who is handling what on the messages. Also the option to internally message either your manager or other team mates through that email without the customer seeing those questions if needed. **What do you dislike about Front?** I do not have any negative thoughts about Front, I think it is much more efficent then a lot of other email services and they should keep it the way it is. **What problems is Front solving and how is that benefiting you?** Accountability would be the biggest problem Front helps you solve by tagging and showing who has done what on every message and showing how fast the response times are which is huge to keeping the customer happy with fast response times. **Official Response from Patrick V:** > Thanks, Joseph! Thanks for giving us an idea of how helpful and efficient Front has been for your team. Feedback like this is helpful for us to understand what's been working well for Front users! ### 37. Very comprehensive tool **Rating:** 4.5/5.0 stars **Reviewed by:** Coralie J. | Assistante Juridique, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Front?** Very comprehensive: allows you to exchange by email, to exchange internally with team members, to add tags, to postpone emails to the next day or to specific dates. Various features that help you better identify what needs to be addressed in real-time or later (Example: Snooze) **What do you dislike about Front?** It took me a while to become "operational" with the tool because there are too many features, so one tends to get lost. **What problems is Front solving and how is that benefiting you?** Before Front, we were on Google. And we didn't have the option to snooze emails, so we had to put a lot of notes on our internal files. More ease in communicating with colleagues from other departments internally where with a simple tag, they take over the relationship with the clients. **Official Response from Otto B:** > Thank you for your review and we are glad to hear that you are enjoying the collboration aspects of Front! ### 38. First App I have Enjoyed Using at Work **Rating:** 5.0/5.0 stars **Reviewed by:** Clara D. | Manager, Client Solutions, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Front?** Front emails can easily be assigned rather than having to figure out whos on what account etc **What do you dislike about Front?** the notifications sometimes get confused and dont work. I spent the first few months trying to get the notifications correct in my settings, in the end the update helped! **What problems is Front solving and how is that benefiting you?** the allocation of specific emails going to the correct client solutions colleagues. Our company is very big and we all manage different accounts, this feature is so useful because it saves SO much time **Official Response from Otto B:** > Thank you for highlighting how Front's assignment capabilities streamline your workflow in a large organization - it's wonderful to hear this feature is saving you significant time in directing emails to the right colleagues. We appreciate your patience with the notification issues you experienced initially, and we're glad the update resolved those challenges for you. ### 39. AVOID AT ALL COSTS **Rating:** 0.0/5.0 stars **Reviewed by:** Joe A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Front?** Ui is clean, but it only serves to falsely convince you that the app will work for you. **What do you dislike about Front?** When you dig in it doesn't do what it says it does, the AI generation is awful, and connections don't compare to even the newer competitors. THEY CHARGED MY CREDIT CARD AFTER CANCELLATION. **What problems is Front solving and how is that benefiting you?** It didn't. The inline chat on the threads is helpful but that's not novel and proved to be the only thing that was valuable. **Official Response from Otto B:** > Hello Joe, We're sorry to hear you didn't have the best experience with Front, that's definitely not what we strive for. If you could provide more details to us at support@front.com, we would appreciate the opportunity to address your concerns directly. Additionally, thank you for highlighting the value of the inline chat feature, moving forward we will try to enhance other aspects of our platform. Please reach out to us at support@front.com so we can assist you directly. ### 40. Super User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Wilman H. | Senior Sales Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Front?** The way on how I can interact with the rest of the team. **What do you dislike about Front?** So far, nothing. I love everything on the platform. **What problems is Front solving and how is that benefiting you?** The interaction between cross functional teams is amazing and very fast. **Official Response from Otto B:** > Thank you so much for your kind words! We're excited to hear that you're loving your experience with Front,especially the way it enhances interaction with your team. Cross-functional collaboration is at the heart of what Front is built for, and we’re so happy it’s making your communication faster and more effective. We're grateful to have you on board, and if anything ever comes up that could make your experience even better, we’re always here to listen. ### 41. Great collaboration tool for sales teams! **Rating:** 4.0/5.0 stars **Reviewed by:** Hannah B. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Front?** Front makes it so easy to collaborate cross-functionally. It's an excellent tool for sales teams, too.I use it every day to communicate internally with colleagues. It makes it easy to tag individuals who can help escalate issues or who need visibility into important comms from a client. It's one of the most valuable tools I use in my daily role as an individual contributor. **What do you dislike about Front?** I find the archiving and search function complex with Front. It's not great at finding emails I sent, so I usually create folders to find what I need. **What problems is Front solving and how is that benefiting you?** I never have to " forward" emails to someone anymore. I can just tag an individual in Front that needs to see communication from a prospect/ client and I get faster responses. That person can see the entire thread, edit drafts on my behalf, and provide a response all from Front. It's really useful! **Official Response from Patrick V:** > Hi Hannah, thank you for leaving your Front review! It's amazing to hear how helpful Front has been for teams with collaborating and communicating with each other! Additionally, we appreciate the feedback about the search functionality. We're always receptive to feedback because it helps us identify where we can improve on in the future! ### 42. I love Front **Rating:** 5.0/5.0 stars **Reviewed by:** Jairo Luis C. | Logistics Cordinator, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Front?** I like the efficiency front provide us whenever we start the shift and it starts to assigned us the udpates we need to work in , that awesome because sometime we can forget to check some emails to get updates but with this option from front we can get the updates automaticaly on the cases we need to sorted out urgently, so it is really easy to work , efficient and innovative app . **What do you dislike about Front?** I dislike when we receive documents from any carrier / driver and front starts to create multiples emails with the same update, it waste time ocassionaly because we have to erase the rest of the emails that contains the same update since this is not usefull **What problems is Front solving and how is that benefiting you?** The Front APP is helping us to get everything organized in a proper way since front has excellents features to help us to distribute our job for example Front has the option to snooze the important updates we have to check later as a reminder on that way we can not forget the important things we have to check leter during the shift since front emails us aboout that to abort the situation as soon as it requires and this is one of the way we can get benefiting front that great APP . **Official Response from Patrick V:** > Thanks for leaving your review, Jairo! It's great to hear how Front has been helping your team! If you have any issues we can help with, feel free to let us know here: https://help.front.com/en/contact-us ### 43. Just, Wow! I love using Front. **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara N. | Records & Registration Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Front?** With Front, I can write to my teammates and have them take on responding to an email and vice versa. I can know my analytics and how I am progression. **What do you dislike about Front?** A single email can have multiple individuals tagged to it which becomes quite difficult to know if someone has already responded to it or if it is still pending response. **What problems is Front solving and how is that benefiting you?** Front is solving issues of not having to move an email to your folder as Front does this automatically. Front has made it easier to interract with teammates and other departments in resolving customer issues as one can simply "Add Internal Comment" and even share the email and have someone take over. **Official Response from Patrick V:** > Thank you for your review, Barbara! We appreciate you taking the time to let us know the features that are really helpful for your team, along with the issues that it's been assisting with. It's really important for us to understand what users find to be the most helpful parts of Front and we appreciate your feedback! ### 44. Great platform for smaller scale businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Front?** The sequence feature. I like that this allows for sending communications to a small group of people seamlessly. **What do you dislike about Front?** I wish that Front allowed the same sequence to be sent to more than 200 people, and also offered a bit more customization. **What problems is Front solving and how is that benefiting you?** Front allows my team, who is all over, to see all of our customer communications and respond to them all quickly and seamlessly. **Official Response from Otto B:** > We're thrilled to hear that the Front has helped with customer communications and that the sequence feature has been beneficial for your team! While you do utilize the sequence feature, we appreciate the feedback about allowing a higher number of recipients and more customization for it. Thank you for your review! ### 45. Useful, customizable, & easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Tovy S. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Front?** It's so easy to collaborate with colleagues Easy to navigate around your inbox's Easy to monitor a colleague's email (when needed) Brand new design is fresh & innovative The mobile app is one of the best I've ever seen A lot of setting to customize your experience (if needed) Share a whole discussion with a friend even if they don't use Front Overall 5/5 Discussion, snoozing, assigning, rules&filters, and so much more **What do you dislike about Front?** I'm signed into 7 address 1 is set as default for sending but if I ever use a different one I need to manually change it back Is there a way to set that it always goes from my default & if I use a different one it should only be for 1 time? **What problems is Front solving and how is that benefiting you?** Collaboration with colleagues is very important in our company **Official Response from Patrick V:** > Thanks for leaving your review, Tovy! We're always grateful for users letting us know what is working well for them in their reviews! However, I'd definitely recommend reaching out to our Support team here with any questions or tips with using Front, and they'll be happy to assist you further: https://help.front.com/en/contact-us ### 46. Since converting to Front I have been able to do my job in a more efficient and organized way. **Rating:** 5.0/5.0 stars **Reviewed by:** Aileen F. | Charter Operations Representative, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Front?** Being able to archive emails without them going away forever. **What do you dislike about Front?** I like mostly everything about front. Only thing I would change is the rotation when adding a tag to distribute evenly. **What problems is Front solving and how is that benefiting you?** Front is helping me keep my inbox organized. Being able to access emails even after you "archive" them. **Official Response from Otto B:** > We're thrilled to hear how Front has been assisting with organizing inboxes! Additionally, thank you for the feedback regarding the rotation when applying a tag. Understanding the pain points that users encounter helps us understand what we can look into improving. ### 47. Front makes it easy to stay on top of team emails and collaborate without overlapping responses. **Rating:** 4.0/5.0 stars **Reviewed by:** Jaime C. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Front?** I appreciate how organized conversations are in Front; it's helpful to see internal comments and customer replies in one thread. **What do you dislike about Front?** There can be slight delays or sync issues occasionally, especially when switching between shared inboxes. **What problems is Front solving and how is that benefiting you?** Efficiency and email management. **Official Response from Otto B:** > Thanks so much for taking the time to leave a review! We’re thrilled to hear that Front is helping your team stay organized and collaborate efficiently, that’s exactly what we’re aiming for. Your note about occasional delays when switching between shared inboxes is really helpful, if you like you can reach out to our Support Team we can dig into the issue. ### 48. Front is genuinely my favourite email system I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Owen B. | Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Front?** Being able to assign things around, helps the customer support team work collaboratively very easily. We use this every single day, and everyone loves it! **What do you dislike about Front?** I'm not a huge fan of the way tagging jobs works, but we are able to avoid using this feature **What problems is Front solving and how is that benefiting you?** We're able to easily share responsibility, meaning that different people can do the work that plays most to their strengths **Official Response from Otto B:** > Thanks for your feedback! We're glad Front makes collaboration and assigning tasks easy for your support team. It's great to hear that Front helps you share responsibilities and leverage individual strengths. ### 49. A fresh and modern way to communicate internally and with customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Joan J. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Front?** What I like the most is Front's ease of use. You can keep your templates, share inboxes with other teams, snooze messages, and tag internal users under threads, making it a powerful tool for customer-facing teams. It didn't take long to implement. It's an intuitive platform and easy to integrate with other tools. Front became our primary day-to-day tool for internal communication, customer support requests, and sales channels. **What do you dislike about Front?** Nothing to point out at the moment. It provides a different perspective on email tools than your traditional ones. **What problems is Front solving and how is that benefiting you?** As a remote company, it makes our internal communication work smoothly. We can discuss a certain situation with other team members by tagging each other under each thread, simplifying cooperation between remote teams. It also allows cooperation between different functions by having multiple shared inboxes in which every team member can pitch in and provide help. **Official Response from Patrick V:** > Hi Joan, thank you for taking the time to leave your thoughtful review! We're always thrilled to hear abut how useful Front is for users, and we appreciate you letting us know! If your team ever has any feature requests that could prove to be useful for your workflows, feel free to submit those here to give our Product team a heads up: https://front.ideas.aha.io/ideas ### 50. An amazing way to follow up with leads, easy to use and constantly providing new features **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa V. | Senior Customer Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2024 **What do you like best about Front?** I like that Front is not just a communication platform, it allows the user to customize the whole experience; the templates are very easy to use, there's a shared template option but you can also have your private templates which really adds value, also, you can easily find customers from your pipedrive instead of having to look them up separetely. Another great feature is the option to 'undo' a sent email, in case you missed to add something, you can stop the email from being sent to modify it accordingly. It's my go-to tool, I use it every day even when I'm off work, because I have the app on my phone to make sure I don't miss anything. So far, I hadn't had to file any type of ticket for customer support so that speaks volumes. In the past, I've had to deal with outdated platforms that don't even inform you that your message arrived or was seen by the other party so I'm glad that this is my company's communication platform for customers, it makes the job just so much easier! And not just communication between customers, but also within our organization, they integrated everything so well; the easiness in which I can tag other team members in conversations with the 'Add internal comment' feature is simply amazing. Thank you for all you do, Front. It's truly an extraordinary tool. **What do you dislike about Front?** There's nothing I dislike so far, if I have any feedback, I'll share it in the future! **What problems is Front solving and how is that benefiting you?** Front helps mantain good and efficient communication with the customer, having both email and sms inboxes all in one. We can easily look up all customer communication, even if you weren't the primary sender so this keeps the process transparent and convnient. **Official Response from Patrick V:** > Hi Vanessa, thanks for leaving your review! We appreciate you taking the time to let us know what is working for your team and how helpful some of the features have been. Definitely feel free to reach out to our Support team if you have any questions or issues that we can help with! ## Front Discussions - [For any e-commerce or procurement people-what other software(s) have you integrated with Front? How are the integrations?](https://www.g2.com/discussions/24378-for-any-e-commerce-or-procurement-people-what-other-software-s-have-you-integrated-with-front-how-are-the-integrations) - 1 comment, 4 upvotes - [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) - 1 comment, 1 upvote - [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) - 1 comment, 1 upvote - [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) - 1 comment, 1 upvote - [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) - 1 comment, 1 upvote - [View Front pricing details and edition comparison](https://www.g2.com/products/front/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+14%3A31%3A16+-0500&secure%5Bsession_id%5D=e50a4544-9ee9-441a-9df6-3f764e98ee86&secure%5Btoken%5D=aaf2e812236c16171ddf488565fcf55caac893412e1723af15e35f4c891c0184&format=llm_user) ## Front Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [CoPilot AI](https://www.g2.com/products/copilot-ai/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Gmail Backup Tool](https://www.g2.com/products/cigati-solutions-gmail-backup-tool/reviews) - [Gmail Backup Tool](https://www.g2.com/products/gmail-backup-tool/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kit](https://www.g2.com/products/convertkit-kit/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Moveo.AI](https://www.g2.com/products/moveo-ai/reviews) - [OMS+](https://www.g2.com/products/oms/reviews) - [Paddle](https://www.g2.com/products/paddle/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - [Supabase](https://www.g2.com/products/supabase-supabase/reviews) - [TAI Cloud Solutions](https://www.g2.com/products/tai-cloud-solutions/reviews) - [TAI Supporting Services](https://www.g2.com/products/tai-supporting-services/reviews) - [Unwrap.ai](https://www.g2.com/products/unwrap-ai/reviews) - [UserVoice](https://www.g2.com/products/uservoice/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Front Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Inbox Tools** - Unified Inbox - Filters - Reminders - Notifications **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Coordination Tools** - Calendar - Contacts - Task Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Software Options** - Desktop Application - Mobile Application **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Email Client - Agentic AI** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Front Alternatives - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,656 reviews)